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The differences between outbound sales representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an outbound sales representative, becoming a consumer sales representative takes usually requires 6-12 months. Additionally, an outbound sales representative has an average salary of $45,723, which is higher than the $38,514 average annual salary of a consumer sales representative.
The top three skills for an outbound sales representative include outbound sales, customer service and excellent interpersonal. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.
| Outbound Sales Representative | Consumer Sales Representative | |
| Yearly salary | $45,723 | $38,514 |
| Hourly rate | $21.98 | $18.52 |
| Growth rate | 4% | -4% |
| Number of jobs | 240,781 | 216,394 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 57% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
An outbound sales representative focuses on securing sales by reaching out to clients through calls, correspondence, or face-to-face interactions. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. To carry out their duties, they must perform research and analysis to identify business opportunities, develop sales strategies, generate leads, discuss product specifications with customers, introduce payment plans, and negotiate contracts. Moreover, an outbound sales representative must build positive relationships with clients while adhering to the company's policies and regulations.
Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.
Outbound sales representatives and consumer sales representatives have different pay scales, as shown below.
| Outbound Sales Representative | Consumer Sales Representative | |
| Average salary | $45,723 | $38,514 |
| Salary range | Between $24,000 And $84,000 | Between $21,000 And $67,000 |
| Highest paying City | Hoboken, NJ | - |
| Highest paying state | New Jersey | - |
| Best paying company | Altice USA | - |
| Best paying industry | - | - |
There are a few differences between an outbound sales representative and a consumer sales representative in terms of educational background:
| Outbound Sales Representative | Consumer Sales Representative | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between outbound sales representatives' and consumer sales representatives' demographics:
| Outbound Sales Representative | Consumer Sales Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |