Remote support specialist jobs in Anchorage, AK

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Be the first line of defense for our clients' technology needs. At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We're looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver white glove service every single time. What You'll Do Resolve Support Requests - Respond to 100% of client requests. Maintain SLA Commitments - Work critical tickets immediately, prevent SLA breaches, and escalate when needed. White Glove Service - Provide a seamless, courteous, and thorough client experience, even for routine requests. Service Board Management - Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized. Collaboration - Work closely with peers to ensure client needs are fully addressed. Requirements What We're Looking For Must-Have Skills & Experience 2+ years in IT support, help desk, or service desk roles. Proficiency in Microsoft 365, Windows desktop OS, and basic networking. Experience with ticketing systems (ConnectWise preferred). Clear, professional communication with clients and team members. Strong documentation skills and attention to detail. Nice-to-Haves Experience in an MSP or multi-client environment. Familiarity with remote monitoring and management (RMM) tools. CompTIA or Microsoft certifications. Benefits Hybrid role - office provided, but we want you working with our clients 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. · Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. · Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. · Must have good verbal and written skills, as well as ability to interact positively with clients. · Excellent soft skills are a must. · Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Additional Information For more information, Please contact Shubham ************

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

Information Technology/Temporary Tech Support Additional Information: Show/Hide Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: * A high school diploma or equivalent. * Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. * Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. * Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. * Must be prepared to work outside normal working hours as required. * Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: * A rudimentary understanding of computer connectivity. * Ability to follow directions consistently and thoroughly. * Ability to establish and maintain productive working relationships with others. Essential Job Functions * Changes printer configurations. * Turns computers on and verifies they are connected to the network. * Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. * Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

Job Description**CONTINGENT UPON CONTRACT AWARD**Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations. Responsibilities will include, but not be limited to: Provide Tier I-II technical support for SIPR, NIPR, and CENTRIX environments. Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment. Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. Administer and maintain Active Directory accounts, permissions, and group policies. Support and troubleshoot network connectivity and configuration issues. Escalate complex issues to Tier III support or system engineers as needed. Ensure all service requests are completed within established SLAs and documented properly. Provide courteous, professional customer service in all end-user interactions. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). 5-7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments. Demonstrated experience supporting: Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks. Active Directory administration and user support. OS delivery methods such as Altiris Deployment Solution (DS) and SCCM. Help Desk ticket tracking systems (Altiris Help Desk, Remedy). Networking fundamentals and troubleshooting. Preferred Qualifications: Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery. Education: A minimum of a High School diploma or equivalent is required.

Yukon Equipment Inc.Regular Pay Range: $25-$35 per hour Why choose us? As a proud subsidiary of Calista Brice, we're part of a family of 20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. You'll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow your career across our diverse family of businesses. Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. What does Yukon Equipment Inc. do? Yukon Equipment is Alaska's oldest locally-owned heavy equipment dealer, supporting construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With store locations in Anchorage, Wasilla, and Fairbanks, we sell and repair backhoes, excavators, bulldozers, trailers, forklifts, and everything in between. Our technical experts help Alaska's builders find exactly what they need to get the job done right. Working alongside our experienced team, you'll have the chance to develop diverse skills and build your career. Yukon Equipment is a proud subsidiary of Calista Brice, a group of 20+ companies delivering construction, engineering, and environmental solutions across the United States. What can you expect? As the Branch Support Specialist, you will work onsite in Anchorage, AK and will assist in the general operations of the Anchorage Product Support Department while assisting Territory Sales Managers (TSMs) with sales and rental leads. This role serves as a key liaison between customers, sales, and service teams, coordinating equipment rentals, managing dispatch and maintenance schedules, and ensuring accurate documentation and billing. You will also assist with customer service, parts coordination, and yard operations, helping maintain organized, efficient, and safe branch activities. Strong communication, organizational, and multitasking skills are essential to ensure smooth daily operations and exceptional customer support. How will you do it? Work with Territory Sales Managers and customers to develop sales and service leads. Create and record work orders as necessary. Assist walk-in customers with rentals, sales, parts, and or service issues, and direct to the proper department as necessary. Coordinate with clients to confirm rental specifications, pricing, and delivery schedules on rentals, parts, and service projects. Create and process rental orders, ensuring proper documentation and equipment availability. Assist with managing customer accounts and ensuring the accuracy of rental agreements and billing details. Maintain and update customer records, sales data, and rental history in the Customer Relationship Management (CRM) system. Safely move and organize heavy equipment in a neat and efficient manner. Maintain yard cleanliness, organization, and overall operational readiness. Support the rental department by assisting with equipment check-in and check-out, including cleaning units and operating a pressure washer as needed. Operate material handling equipment such as forklifts and other related machinery. Assist in promptly addressing customer complaints or issues, working with relevant teams to provide effective solutions. Manage dispatch, rental repairs and maintenance of rental equipment fleet. Manage rental yard activities including equipment sign-out/check in, and yard organization. Manage inventory and ensure accurate counts and assist with unit audits. Assist customers with parts orders and parts delivery as needed. Code external vendor invoices (shop supplies, sublet repairs) and bills for processing. Prepare customer and internal work orders for closing for the Service Department. Maintain filing of closed work orders. Direct parts and rental calls to Anchorage Branch. Coordinate with Anchorage Branch for office supplies and administrative support. Work in a constant state of alertness and in a safe manner. Move and arrange heavy equipment in an organized manner. Be responsible for yard cleanliness and organization Assist the rental department in checking in and out rental equipment including cleaning units and operating a pressure washer. Utilize material handling equipment such as forklifts, etc. Perform other duties as assigned. Supervisory Functions: This position does not have any supervisory responsibilities. Knowledge, Skills & Abilities: Knowledge of service department operations, equipment rentals, and parts management. Understanding of rental agreements, work orders, and invoicing processes. Familiarity with inventory tracking, yard organization, and equipment maintenance procedures. Understanding of customer service principles and conflict resolution practices. Excellent time management skills and ability to use time effectively during scheduled shifts. Ability to be consistently attendant and punctual. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and other technical documents. Ability to actively listen and provide high quality customer service. Ability to conduct business ethically with customers, vendors, and co-workers. Ability to communicate effectively to customers, and before a group of people. Good working knowledge of business software applications presently used by the Company. Working knowledge of CRM systems, and office software (Microsoft Office Suites, Outlook, etc.) and ability to learn new applications. Ability to learn and understand the Company's Standard Operating Procedures (SOPs). Ability to be detail oriented and ensure work is completed in an accurate manner. Ability to work effectively in a team environment and support multiple departments simultaneously. Ability to think independently, suggest improvements to workflow, and present ideas and information in an efficient manner. Strong organizational skills with the ability to manage multiple tasks simultaneously. Ability to work a flexible schedule. Basic working knowledge of mathematical skills such as addition, subtraction, multiplication and division, using whole numbers, common fractions, and decimal points. Ability to follow and respond to management directions. Ability to complete tasks on time or provide follow-up with an alternate plan. Ability to maintain a professional appearance. Knowledge of construction equipment. Ability to work in a Native Corporation multi-business environment. Who is Yukon Equipment looking for? Minimum Qualifications: High School diploma or GED equivalent required. Minimum of five (5) years of service writing experience or related field required. Valid state driver's license and be qualified to operate a vehicle under the conditions of Yukon Equipment's Driving Policy. Must be able to pass background check and drug screen. Working Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is typically fast paced and customer service oriented. More Reasons you will love working with Yukon Equipment: Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals. Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies. Tuition reimbursement. Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums. FSA health care and/or dependent care/HSA with HDHP. Dental and Vision Insurance. Employee Assistance Program for you and your family. Company paid Life Insurance, AD&D, LTD. Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance. Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.) 0-2 years 15 days 3-5 years 23 days 6-9 years 27 days 10-14 years 30 days 15-19 years 33 days 20 or more years 37.5 days 10 Regular Holidays, 1 Bonus - Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year. 401(K) match at $0.50 on the dollar up to 6% of your contribution. *Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at **************************** How do you apply? Please visit our careers page at ******************** and select Yukon Equipment Inc under the company tab. You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Yukon Equipment Inc? Simply reach out to **************************** As an Equal Opportunity/Affirmative Action Employer, we believe in each person's potential, and we'll help you reach yours. Join us and let's get started! For the full including physical and environmental demands please reach out to **************************** PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Camp Fireweed Field Trip Specialist *Camp Fireweed is NOT an overnight camp and does NOT provide room and board* Gear up for outdoor adventures at our day camp located in Anchorage on the campus of Alaska Pacific University. We take full advantage of this natural setting, making every day another opportunity for campers to explore the forest, practice target sports, or launch a canoe from the waterfront. In addition to a huge catalog of activities and games, we structure each session to create a classic, outdoor summer camp experience. Position Summary: A Camp Fireweed Field Trip Core Counselor adheres to Camp Fire Alaska's (CFAK) promise to provide youth with the opportunity to find their spark, lift their voice, and discover who they are through positive and responsible youth/adult interactions within the day camp environment. A Field Trip Core Counselor is responsible for planning and coordinating off-site trips that expand campers' knowledge and awareness of the natural environment within the Anchorage community. In this position you'll gain valuable experience providing a high-quality camp experience for participants and parents within the CFA mission and goals. You'll have an opportunity to lead and participate in all camp activities along with planning and implementing age appropriate activities consistent with campers' needs/abilities that promote, encourage, and demonstrate caring, striving and thriving. Join our team and make a lasting difference in the lives of our youth! Pay: Starting at $19.89/hour, with higher rates available based on experience. Bonus for completing the full season Work Dates: April 20th - August 14, 2026 (beginning with planning and start-up training) Work Schedule: 8 hours/day Monday - Friday between camp hours of 7am - 6pm Qualifications: Twenty-One (21) years of age required to maintain compliance with regulatory and accrediting agencies. Current Adult/Pediatric CPR, AED & First Aid Certification from a nationally recognized provider. Prior experience planning and facilitating field trips. Valid Driver's License and eligibility to drive agency vehicles. Prior experience in and ability to drive and maneuver 15 passenger vans. Current Wilderness First Aid certification issued by a nationally recognized provider, preferred. YOU MAY REQUEST A COPY OF THE FULL JOB DESCRIPTION BY EMAILING HR AT *******************. Some email correspondence may go to your junk/spam folder. Please be sure to check your junk/spam folder regarding correspondence from Camp Fire Alaska. Thank you! *All applicants who are offered employment with Camp Fire Alaska will be subjected to reference checks and a criminal history check through the Alaska Background Check Program. Offers of employment are contingent on successful completion of both the reference checks and criminal history check in accordance with Municipality of Anchorage Child Care Licensing regulations. Camp Fire Alaska Inclusion Statement: Camp Fire believes in the dignity and the intrinsic worth of every human being. We welcome, affirm, and support young people and adults of all abilities and disabilities, experiences, races, ethnicities, socio-economic backgrounds, sexual orientations, gender identities and expressions, citizenship or immigration status, religion and non-religion, and any other category people use to define themselves or others.

Salary: $20.15, $20.96, $21.79 Based on Experience Assists the programs teams by providing day-to-day administrative support to program admin staff, consumers, and direct support professionals as applicable. Works cooperatively with other program staff, outside agencies, DSPs, and organizational leadership regarding programmatic needs and support. This position reports to the Program Director. Engagement in the mission of Access Alaska and the Five Core Services: Independent Living Skills Training Peer Support Information & Referral Self & Systems Advocacy Transition Essential functions: Reasonableaccommodation may be provided to enable individuals with disabilities to perform essential functions. With supervision from the Program Director, this position provides administrative support to programs teams to allow for efficient delivery of services. Assist with the biweekly Consumer Directed Personal Care Services (CDPCS) time sheet process, to include corrections, processing, and DSP follow up. Assists with the preparation of required paperwork for consumer intakes, 6 months visits, and renewals. This includes in-house paperwork for all programs, and other required documents as defined by Senior and Disability Services (SDS), other funders or oversight entities. Establishes and maintains positive professional relationships with coworkers, Consumers and their relatives, guardians, representatives, Care Coordinators and community agencies and programs. Ensure that any information necessitating a report to Adult Protective Services or a Critical Incident Report to SDS is done within the required timeframe. Maintains all databases with accurate consumer information; updates Consumer/DSP lists regularly; inputs and maintains CIL Suite and Therap database information. Therap database tasks include set up consumer and DSP profiles, caseloads, and timesheets. Assists with DSP hiring, onboarding, and orientations as needed. In partnership with Human Resources, monitor BCU and CPR renewals and assure that qualifications are up to date and compliant. Assist with DSP evaluations and work availability. Assist with DSPs Therap support, training, and corrections. Assists in the review of timesheets to make sure that the SLA is followed appropriately, including that the DSP has not worked overtime or unauthorized hours. Conduct follow-up calls to DSPs with incomplete or problematic timesheets when needed. Printing and mailing of timesheets and other business-related correspondence. Attend and participate in Programs staff meetings as scheduled. Maintains program tracking spreadsheets including but not limited to tracking renewals, 6-month visits, and others. Will maintain regular communication with the Statewide Program Managers on any trends. Preparing program paperwork and consumer paperwork as far as possible to support program associates, independent living advocates, and program managers. Providing support with Service Authorization extensions and renewed authorization date check-ins. Making appropriate contacts and working alongside program staff and program managers to ensure these are processed in a timely fashion. Recurring Medicaid eligibility checks for consumers. Assistance with VA renewals and reports as needed. Serves as a point of contact for Therap troubleshooting and training. Works alongside the Administrative Support Specialist to participate in and facilitate training related to Therap for program admin staff and DSPs. Assisting with maintaining and updating consumer E-Files across programs monthly. Ensuring all required components are present in preparation for recurring file audits. Assist with CIL Suite corrections. Data maintenance and entry into State of Alaska Systems. Other duties as assigned. Required education: High school or general education development (GED) diploma. Positions requirements: Mustbe 18 years of age or older, Min 2 years of Customer Service in the health and Human services field or like field, Experience serving Senior and/or individuals with disabilities, Administrative paperwork processing, data tracking to include use of Excel spreadsheets and data entry into database systems have a current- valid driver license, car insurance, and reliable transportation, able to lift (10 to 25 lbs.) repetitively, highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, must comply with all Policies and procedures related to HIPAA and Confidentiality. Preferred skills and Knowledge: Interest in working with a community-based agency serving Seniors and individuals with disabilities. Working Knowledge of CIL Suite, Direct Secure Messaging, Harmony, and Therap Databases. Familiarity with Support Plans. Required skills: Confidentiality, excellent customer service skills, integrity, dependability, teamwork, creativity, problem solving, critical thinking, adaptability, organization, willingness to learn, empathy, professionalism. Work environment: In Office and Remote after 6 months Physical demands: Reasonable accommodation may be provided to enable individuals with disabilities to perform physical demands. While performing the duties of this job, the employee is required to walk, stand, sit, bend, kneel, squat, and verbally communicate in person, by phone and telecommunications. The employee will be required to regularly lift, move, carry, and load items weighing 10-25 lbs., use hands, fingers and wrists for repetitive movements such as grasping, manipulating of objects tools or controls. Specific Vision abilities required by this job include close vision, vision a few feet away, peripheral vision depth perception and the ability to adjust focus. Equipment Used: Office Equipment, Computer, Android Phones, Printer/Fax/Scanner. Position Type:Full Time, Non-Exempt. Work Hours: Monday through Friday 8-5 Working Authorization: All positions at Access Alaska Inc. require a State of Alaska and Federal Name base and fingerprint background check prior to employment. This process must result in an initial Provisional Approval, followed by a full Five (5) Year Approval. Expectations: Actively support our mission and our consumer directed approach to providing programs and services. Commitment to and capable of working in a collaborative, cross-organizational team environment. Maintain Confidentiality Integrity Professionalism Excellent Work Ethic Support of AAIs Mission Vision and Values Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position, responsibilities and activities may change at any time with or without notice.

This posting is to gather interest for the Network Support Technician I. We are not currently hiring, but will be contacting candidates when we have an opening. GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact with a wide variety of business, operations, and technical staff. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated good verbal and written communication skills. Ability to explain technical activities to customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated administrative and organizational skills. Ability to accurately document procedures and technical processes. Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. General understanding of Information Technology. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Knowledge and operating skills in mainstream operating systems. Network Support Technician I Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months experience in a customer service or call center environment. * Preferred: Associate degree in telecommunications, computer science, electronics or relevant field. Microsoft, ITIL, CompTIA, Cisco certifications. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

ROLE We are looking for an experienced Legal Support Specialist to support the U.S. Attorney's Office (USAO), District of Alaska (DAK). Your scope of work includes providing comprehensive management assistance to fact witnesses, coordinating their travel arrangements, and addressing their inquiries regarding court appearances and reimbursements. This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security. Apply today! RESPONSIBILITIES Provide fact witness management assistance prior to, during, and after trial Work directly with fact witnesses Provide assistance and support to ensure appearance for court, pre-trial conferences and grand jury Receive visitors, field phone calls, questions, and other inquiries from fact witnesses Provide information pertaining to court, pre-trial conferences, grandy jury, expense reimbursement, etc. Obtain pertinent information for files and documents necessary to arrange witness travel and reimbursements Initiate contact/notify fact witnesses concerning travel arrangements Inform fact witnesses of appearance date/time Determine any special circumstances or needs of the fact witness Use judgment to determine when AUSA should be notified of special circumstances or needs of fact witnesses Confer with AUSA concerning fact witness appearance Discuss special circumstances regarding witnesses (e.g., special authorizations, international witnesses, military/federal employee witnesses, or hostile witnesses) Complete and submit proper documentation for special authorizations Obtain prior approval before proceeding with travel arrangements Ensure all travel documents have been provided to the witness prior to their appearance Provide the appearance date and time to the witness Make necessary arrangements for fact witness travel according to DOJ and USAO policies and procedures Arrange lodging for the fact witness according to Department of Justice and USAO policies and procedures Meet with fact witnesses upon arrival to designated hearing or pre-trial conference Offer and perform courtroom orientation Accompany witness to court Ensure a safe waiting area is available Collect necessary documentation and signatures for fact witness reimbursement documents Prepare documentation for fact witness reimbursement (e.g., witness vouchers and other required documentation) Submit documentation for fact witness reimbursement Furnish requested information concerning pending and completed fact witness vouchers Gather required documentation for fact witness reimbursement Reconcile Government Travel Accounts Obtain information from external stakeholders Conduct legal research and comply with policies and federal guidelines Coordinate with stakeholders (i.e., Court, Probation, Pretrial, U.S. Marshals Service, investigative agencies, etc.) Complete variable aspects of recurring documents in conformance with the rules governing their style and format Compose original letters that do not require legal interpretations Perform general office procedures pertaining to fact witness management Establish and maintain a variety of fact witness files, documents, and databases Assemble documents and other information for fact witness file material Establish and maintain a calendar and/or database of active and pending fact witness appearances if requested Track hearings, trial dates, grand jury, and scheduling conferences Perform other administrative and logistical fact witness management related duties as required/assigned KNOWLEDGE & SKILLS Knowledge of legal procedures and specialized terminology Knowledge of relevant fact witness laws and regulations Proficient in Microsoft Office software programs (e.g., Word, PowerPoint, Excel, etc.) Proficient in office technology (e.g., computers, telephonic equipment, printers, copiers, scanners, etc.) BACKGROUND 2 years of experience in a professional office environment required (legal setting preferred) Proficient in word processing, document management, business administration, and data entry Excellent written and oral communication skills Strong organizational and multitasking skills Deadline oriented EDUCATION High school diploma or equivalent required Undergraduate degree preferred LOCATION Anchorage, AK 99513 TELEWORK May be permitted with approval CLEARANCE U.S. citizenship required since this role supports the U.S. federal government CLIENT Department of Justice (DOJ) TRAVEL Travel may be required WORK HOURS 40 hours per week 8 hours per day EMPLOYMENT CLASSIFICATION Employment Classification Eligibility - Nonexempt RELOCATION Not eligible for relocation benefits ****************** KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Temporary Assignment supporting DR#793: Responsibilities 1. Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming, or specific functional activities throughout the assigned geographic area. Ensure disaster cycle services are delivered in a rapid, accessible, and equitable manner, both culturally and linguistically, to meet the urgent, disaster-caused needs of our clients, with a focus on frontline communities. 2. Support the Program: Assist with the successful implementation of either specific disaster cycle services program activities, or a specific disaster cycle services function within an assigned geographic area Monitor, collect and analyze business data to improve services to individuals and communities. Ensure compliance with data protection and privacy regulations while managing sensitive disaster-related information. Work at the direction of a Disaster program supervisor to create and improve plans for successfully meeting disaster cycle services programmatic vision. Provide feedback to support the continuous improvement process. 3. Mission Capacity Building: Engage disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically Support the development of Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery, or specific functional tasks. This includes, but is not limited to, training, coaching, delegating, coordinating, and evaluating performance to ensure a well-qualified and empowered team. Collaborate closely with Disaster Workforce Engagement team. 4. Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies. Participate in community listening and engagement activities alongside Disaster Program management, chapter leadership, community volunteer leaders, and all other business lines to ensure the Red Cross is the most trusted disaster services provider. Engage and include diverse stakeholders reflective of all dimensions of diversity in the community across the disaster cycle, including disaster relief operations. 5. Manage in a Matrix: Implement plans to meet assigned targets for volunteer engagement and volunteer-led Disaster Action Team response to local home fires or support specific function tasks within assigned geographic area. Work at the direction of assigned supervisor. 6. Know Your Communities: Act as the local point of contact for partners and communities. Partner with local organizations and leaders supporting frontline communities and community resiliency before, during and after disasters. These include community-based and faith-based organizations supporting disaster services, key emergency management and government entities, and other leaders in the field of disaster services. 7. Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations, upon completion of training requirements. Deploy and participate in operations outside of home region. Perform all assigned responsibilities under “grey sky” requirements with potential for deployment as directed. ------------------------- Scope Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. ------------------------- Qualifications Education: Bachelor's degree required. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Management Experience: Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal, and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven record of accomplishment of collaboration with diverse groups and individual's representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. Familiarity with federal, state, and local employment laws. Ability to work outside of regular duty hours including nights and weekends. Must be able to perform all assigned responsibilities under “steady state” requirements. Ability to work in a matrixed environment and on a team. Chapter-based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers. Regional positions: Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers. Deployment Requirement: Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Employees must meet all training and physical capacity requirements for deployment. Travel: Travel may be required. *Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). ------------------------- Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Announcement Job Title: Peer Support Specialist Department: Health & Social Services Mission: Helping Our Citizens and Community to Thrive Values: Care and love for each other, education, honesty, humor, and respect. Do you have lived experience in recovery and a passion for helping others? Are you eager to use your personal journey to inspire and support those in need? If so, this is the opportunity for you! CVTC Offers: A welcoming and inclusive workplace that prioritizes each staff members' professional development, health, and overall well-being. This is a full-time, 36-hour-per-week position, with competitive pay and a flexible benefits package including 401(k) retirement plan, 15 paid holidays, accrued PTO and free training and educational opportunities. You will also have opportunities to learn the Ahtna language and cultural lifeways. Our environment is family-friendly, with wellness activities and opportunities for fun! Who We Are Seeking: We are looking for a dedicated and compassionate Peer Support Specialist to join our team! In this role, you will serve as a peer role model for participants in the Tribal Opioid Response (TOR) Program, providing support and encouragement through your lived experience in recovery and wellness. You will help guide participants as they navigate their own paths to wellness, offering peer services, motivational interviewing, and community living skills. Your goal is to help participants achieve balance and better manage their lives, all while contributing to the CVTC mission of "helping our citizens and community to thrive." Qualifications, Education & Experience: 1 to 2 years of experience providing behavioral health, social services, and/or substance misuse support is preferred. High School Diploma or GED is required. HIPAA, CPR, Alaska Commission for Behavioral Health Peer Support, and CFR 42 Certifications are required and will be provided by CVTC if the candidate is not current. Excellent interpersonal, customer service, and leadership skills, including the ability to work effectively with people from diverse backgrounds, establish and maintain cooperative relationships, and work successfully as part of a team. Strong time management, problem-solving, and organizational skills, with a proven ability to meet competing deadlines. Superb verbal and written communication skills. Ability to function well under pressure in a fast-paced environment. Proficiency with Microsoft Office Suite or similar software, with the ability to learn new or updated software. Certificates and Licenses: A valid Alaska Driver's license and the ability to be insured on CVTC's vehicle insurance policy is a requirement of this position. Pre-Employment Drug Screening and Background Check: This position requires you to complete and pass a pre-employment state and federal background check and drug screening as a condition of employment. Hiring Preferences: As allowed in P.L. 93-638, preference for employment will be given to Alaska Native and American Indian peoples. CVTC also applies family and local hiring preferences. Visit ***************************** and select the job link to apply. Open until filled. Contact Human Resources at ************** or ******************************* with any questions. Posted 04/22/2025

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job id : 17-64961 · The environment is a walk up service, immediate face to face with the client. · Must have excellent verbal and written skills, as well as be outgoing and be extremely comfortable with personal interaction with clients. · Candidates should be able to diagnose and remedy complex Microsoft OS (Win 7 and Win 10) and Office product (One Drive, Office365) problem tickets, configure and install common applications and install/remove PCs. Must have experience in large corporate technical support environment and use of a ticketing system. · Must have experience with mobility devices, tablets, mobile phones etc. · Extensive 7 year background check and drug test is required. Qualifications reply with your resume Additional Information For more information, Please contact Shubham ************

Assists the program's teams by providing day-to-day administrative support to program admin staff, consumers, and direct support professionals as applicable. Works cooperatively with other program staff, outside agencies, DSPs, and organizational leadership regarding programmatic needs and support. This position reports to the Program Director. Engagement in the mission of Access Alaska and the Five Core Services: Independent Living Skills Training Peer Support Information & Referral Self & Systems Advocacy Transition Essential functions: Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. With supervision from the Program Director, this position provides administrative support to programs teams to allow for efficient delivery of services. Assist with the biweekly Consumer Directed Personal Care Services (CDPCS) time sheet process, to include corrections, processing, and DSP follow up. Assists with the preparation of required paperwork for consumer intakes, 6 months' visits, and renewals. This includes in-house paperwork for all programs, and other required documents as defined by Senior and Disability Services (SDS), other funders or oversight entities. Establishes and maintains positive professional relationships with coworkers, Consumers and their relatives, guardians, representatives, Care Coordinators and community agencies and programs. Ensure that any information necessitating a report to Adult Protective Services or a Critical Incident Report to SDS is done within the required timeframe. Maintains all databases with accurate consumer information; updates Consumer/DSP lists regularly; inputs and maintains CIL Suite and Therap database information. Therap database tasks include set up consumer and DSP profiles, caseloads, and timesheets. Assists with DSP hiring, onboarding, and orientations as needed. In partnership with Human Resources, monitor BCU and CPR renewals and assure that qualifications are up to date and compliant. Assist with DSP evaluations and work availability. Assist with DSPs Therap support, training, and corrections. Assists in the review of timesheets to make sure that the SLA is followed appropriately, including that the DSP has not worked overtime or unauthorized hours. Conduct follow-up calls to DSPs with incomplete or problematic timesheets when needed. Printing and mailing of timesheets and other business-related correspondence. Attend and participate in Programs staff meetings as scheduled. Maintains program tracking spreadsheets including but not limited to tracking renewals, 6-month visits, and others. Will maintain regular communication with the Statewide Program Managers on any trends. Preparing program paperwork and consumer paperwork as far as possible to support program associates, independent living advocates, and program managers. Providing support with Service Authorization extensions and renewed authorization date check-ins. Making appropriate contacts and working alongside program staff and program managers to ensure these are processed in a timely fashion. Recurring Medicaid eligibility checks for consumers. Assistance with VA renewals and reports as needed. Serves as a point of contact for Therap troubleshooting and training. Works alongside the Administrative Support Specialist to participate in and facilitate training related to Therap for program admin staff and DSPs. Assisting with maintaining and updating consumer E-Files across programs monthly. Ensuring all required components are present in preparation for recurring file audits. Assist with CIL Suite corrections. Data maintenance and entry into State of Alaska Systems. Other duties as assigned. Required education: High school or general education development (GED) diploma. Positions requirements: Must be 18 years of age or older, Min 2 years of Customer Service in the health and Human services field or like field, Experience serving Senior and/or individuals with disabilities, Administrative paperwork processing, data tracking to include use of Excel spreadsheets and data entry into database systems have a current- valid driver license, car insurance, and reliable transportation, able to lift (10 to 25 lbs.) repetitively, highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, must comply with all Policies and procedures related to HIPAA and Confidentiality. Preferred skills and Knowledge: Interest in working with a community-based agency serving Seniors and individuals with disabilities. Working Knowledge of CIL Suite, Direct Secure Messaging, Harmony, and Therap Databases. Familiarity with Support Plans. Required skills: Confidentiality, excellent customer service skills, integrity, dependability, teamwork, creativity, problem solving, critical thinking, adaptability, organization, willingness to learn, empathy, professionalism. Work environment: In Office and Remote after 6 months Physical demands: Reasonable accommodation may be provided to enable individuals with disabilities to perform physical demands. While performing the duties of this job, the employee is required to walk, stand, sit, bend, kneel, squat, and verbally communicate in person, by phone and telecommunications. The employee will be required to regularly lift, move, carry, and load items weighing 10-25 lbs., use hands, fingers and wrists for repetitive movements such as grasping, manipulating of objects tools or controls. Specific Vision abilities required by this job include close vision, vision a few feet away, peripheral vision depth perception and the ability to adjust focus. Equipment Used: Office Equipment, Computer, Android Phones, Printer/Fax/Scanner. Position Type: Full Time, Non-Exempt. Work Hours: Monday through Friday 8-5 Working Authorization: All positions at Access Alaska Inc. require a State of Alaska and Federal Name base and fingerprint background check prior to employment. This process must result in an initial Provisional Approval, followed by a full Five (5) Year Approval. Expectations: Actively support our mission and our consumer directed approach to providing programs and services. Commitment to and capable of working in a collaborative, cross-organizational team environment. Maintain Confidentiality - Integrity - Professionalism - Excellent Work Ethic - Support of AAI's Mission Vision and Values Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position, responsibilities and activities may change at any time with or without notice.

GCI's Core Network Administrator will provide expert-level support for local area networks (LAN), wide area networks (WAN), and internet-based systems. Involve operational monitoring, proactive support, detailed analysis, and systems administration, ensuring the continued optimal performance of the organization's networks. Responsibilities include maintaining, securing, and configuring network systems and applications to safeguard against vulnerabilities and ensure seamless connectivity. Accountable for the configuration, troubleshooting, security, and performance optimization of data communications hardware and software components. Requires close coordination, testing, troubleshooting, upgrading, and maintenance of the network infrastructure to ensure high availability and minimal downtime. Additionally, supports the company's IP and core route/switch network environment, overseeing the operational integrity of core IP, MPLS, carrier Ethernet, and Data/IP network systems. Responsibilities extend to providing expert technical support for incident resolution, ranging from complete service outages to chronic intermittent issues that reduce network performance, all while ensuring compliance with established design criteria and quality objectives. Scope of Work: Core Network: Focus on the foundational infrastructure supporting the organization's entire network, ensuring stability, security, and optimal performance. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Platform Growth & Support: Lead project work focused on expanding and supporting network platforms, ensuring scalability and futureproofing. Change Management: Develop and implement comprehensive change management plans to ensure smooth transitions and minimal disruptions during updates and changes. Configuration & Troubleshooting: Configure, optimize, and troubleshoot Nokia, Cisco, Brocade, and Juniper IP/MPLS routers and switches, ARRIS Cable Modem Termination Systems, and Palo Alto Networks firewalls, ensuring efficient network performance. Independent & Team Collaboration: Work independently or as part of a team with minimal supervision, taking primary responsibility for supporting multiple network platforms and ensuring operational success. Network Resource Management: Efficiently manage network resources, ensuring optimal allocation and utilization to meet business and operational needs. Facilities Utilization & Performance: Regularly review network facilities utilization and performance, ensuring resources are aligned with demand and efficiency goals. Documentation Creation & Auditing: Develop and audit comprehensive network and systems documentation, ensuring accuracy and compliance with internal standards. Inventory Tracking & Maintenance: Oversee inventory tracking and maintenance, providing regular reports to ensure network elements are aligned with their expected lifecycle and performance standards. Support for Junior Technicians: Provide guidance and support to junior technicians and Tier I teams, fostering a collaborative and efficient work environment. Operational Checks & Preventative Maintenance: Perform daily operational checks and preventative maintenance on all associated equipment to prevent issues and ensure smooth operations. Statistical Reporting & Analysis: Compile and generate detailed traffic and performance reports, including bandwidth usage, while identifying and addressing bottlenecks in associated IP links. System Upgrades: Take responsibility for executing system software and hardware upgrades in collaboration with the engineering team, ensuring the network remains up-to-date and efficient. Cross Departmental Collaboration: Work closely with engineers and various company business groups to resolve issues affecting customers, ensuring adherence to network SLAs and customer satisfaction. Parts & Materials Management: Track repair parts and materials according to established procedures, ensuring timely availability and accurate inventory management. LAN, WAN, & Internet Systems Management: Install, configure, and provide ongoing support for the company's LAN, WAN, and internet systems, or specific segments of the network. Network Availability Monitoring: Continuously monitor network performance to ensure availability for all system users, performing necessary maintenance to support uninterrupted service. Site Performance Monitoring: Monitor and test site performance to ensure optimal operation without interruptions, addressing issues promptly to maintain service quality. Network Modeling, Analysis, & Coordination: Support in-network modeling, analysis, and planning efforts, ensuring seamless integration between network hardware and software. Network Security Administration: Administer and implement network security measures, ensuring the protection of data and compliance with industry best practices. COMPETENCIES: • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Must be able to handle moderate levels of stress while demonstrating excellent interpersonal and professional interaction skills with customers and other employees. • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. o Demonstrate excellent administrative and organizational skills, able to effectively document procedures and technical processes. • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. • TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. o Experience with Metasolv, Statseeker, Grafana and Cisco Prime. o Experience managing large network platforms. o Demonstrated working experience in the use of Visio. o Understanding of standard wide area concepts such as routing, multicasting, broadcasting, duplex and half duplex, reliability and testing, high availability, security and standards. o Ongoing skill development is required to help achieve the best MTTR (Mean time to repair) and assist in network optimization Additional Job Requirements: Provide operational support for the company's core IP, MPLS, Carrier Ethernet, and Wireless/Data IP network systems, ensuring compliance with design specifications and quality objectives. Functions at an intermediate level within the discipline and require a comprehensive understanding of telecommunications installation, modifications, and test procedures. Involves diagnosing and analyzing system issues and outages, while also preparing status reports that forecast network capacity and performance. Ensure that all network assets and facilities supporting network elements are maintained throughout their expected life cycle. Requires the ability to handle routine to moderately complex tasks under moderate supervision. Essential Duties: Configuration and Troubleshooting: Configure and troubleshoot various routers and switches, ensuring optimal network performance and reliability. Cisco NCS Platform: Provide operational support and maintenance for Cisco NCS platforms, ensuring their integration and functionality within the network infrastructure. 802.11n Client Authentication: Support and manage the 802.11n client authentication and registration process, ensuring secure and efficient client connectivity. Ongoing Skill Development: Actively engage in continuous professional development to improve technical proficiency, reduce MTTR (Mean Time to Repair), and contribute to network optimization efforts. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Associates degree in Telecommunications, Computer Science, Networking, or related field. * A minimum of six (6) years' combined work experience working with network platforms, testing, routers and/or switches” to include customer service, LAN/WAN Networking, Telecommunications, Wireless Data/IP networks, data communications or telephony topology systems. * Preferred: Experience with Cherwell, Metasolv, Statseeker, Cacti, Grafana, Cisco Prime, and Cisco ISE. Experience with SNMP based network management systems, configuration and operation. Experience with IP networking automation and scripting. Cisco Wireless LAN Controllers (WLC's). Telecommunications experience. Other relevant telecom industry or job specific certifications. Cisco CCNA, Nokia NRS-I, Juniper JNCIA or equivalent Cisco CCNP, Nokia NRS-II, Juniper JNCIP or equivalent, SCTE DEP Cisco CCIE, Nokia SRA, Juniper JNCIE or equivalent, SCTE IPEP DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Office/Remote: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Core Network: Key Responsibilities: Oversee the software updates and patching of network components, ensuring the continuous security and functionality of systems. Test and validate the high availability of services and network infrastructure, ensuring minimal downtime and optimal performance. Secure device access and address vulnerabilities by implementing and maintaining best practices for network security. Driving network optimization efforts to improve performance, scalability, and reliability. Facilitate regular device backups to ensure data integrity and disaster recovery readiness. Provide physical equipment support for break/fix activities, ensuring timely resolution of hardware issues. Conduct project delivery Quality Assurance (QA) and Quality Control (QC), ensuring that implementations meet established standards and requirements. Key Activities: Analyze and monitor new software and firmware releases for network equipment and firewalls, preparing them for integration into the network. Conduct verification and testing of new software and patch implementations in a controlled lab environment prior to deployment. Plan, schedule, and execute the software and firmware upgrade/patch process, minimizing operational disruption. Review and analyze the effectiveness of implemented network and service redundancy designs, including planning and validating redundancy testing and analyzing test outcomes. Verify, modify, and update security configurations for network devices and firewalls, ensuring compliance with security protocols. Identify, investigate, and resolve any discovered security vulnerabilities in a timely manner. Drive the identification and implementation of network and equipment optimizations to ensure peak performance. Configure and manage device configuration backups, ensuring they are consistently up-to-date and accessible. Support the Situation Management Center by providing physical and on-site break/fix support as needed. Contribute to QA/QC processes for new project implementations, ensuring they meet organizational standards and technical specifications. Technical Knowledge & Expertise: In-depth knowledge of IP/MPLS routers and switches, including vendors such as Nokia, Cisco, Juniper, Brocade, and others. Expertise in network firewalls (Palo Alto, Cisco, Checkpoint) with a focus on configuration and security. Proficiency with Wireless LAN Controllers (WLCs), Meraki, and WAN Optimization (WAAS) technologies. Basic understanding of miscellaneous network supporting equipment such as console servers and network timing appliances. Fundamental understanding of DOCSIS (e.g. Harmonic, Arris/Commscope) and EPON systems (Vecima),, with the ability to support and troubleshoot related infrastructure. Expertise in physical connectivity, including troubleshooting Ethernet electrical and fiber optic connections. Comprehensive understanding of IPv4 and IPv6, including address structures, IP protocols, and IP routing (e.g., IS-IS, OSPF, BGP), as well as the configuration and management of router and switch components. Strong understanding of standard network service architectures, including MPLS VPNs, VPRNs, VRFs, IESs, VPLSs, and Pseudowire technologies. Fundamental understanding of network timing protocols such as PTP, SYNC-E, and NTP. Basic understanding of standard QoS (e.g. Pbit, TOS, DiffServ, EXP, etc.). Proficient in network access control and security protocols, including Radius, LDAP, AAA, and TACACS+.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. Must have good verbal and written skills, as well as ability to interact positively with clients. Excellent soft skills are a must. Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Additional Information For more information, Please contact Shubham ************

GCI's Core Network Administrator III will provide expert-level support for local area networks (LAN), wide area networks (WAN), and internet-based systems. Involve operational monitoring, proactive support, detailed analysis, and systems administration, ensuring the continued optimal performance of the organization's networks. Responsibilities include maintaining, securing, and configuring network systems and applications to safeguard against vulnerabilities and ensure seamless connectivity. Accountable for the configuration, troubleshooting, security, and performance optimization of data communications hardware and software components. Requires close coordination, testing, troubleshooting, upgrading, and maintenance of the network infrastructure to ensure high availability and minimal downtime. Additionally, supports the company's IP and core route/switch network environment, overseeing the operational integrity of core IP, MPLS, carrier Ethernet, and Data/IP network systems. Responsibilities extend to providing expert technical support for incident resolution, ranging from complete service outages to chronic intermittent issues that reduce network performance, all while ensuring compliance with established design criteria and quality objectives. Focus Scope of work could be: Scope of Work: Core Network: Focus on the foundational infrastructure supporting the organization's entire network, ensuring stability, security, and optimal performance. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Platform Growth & Support: Lead project work focused on expanding and supporting network platforms, ensuring scalability and futureproofing. Change Management: Develop and implement comprehensive change management plans to ensure smooth transitions and minimal disruptions during updates and changes. Configuration & Troubleshooting: Configure, optimize, and troubleshoot Nokia, Cisco, Brocade, and Juniper IP/MPLS routers and switches, ARRIS Cable Modem Termination Systems, and Palo Alto Networks firewalls, ensuring efficient network performance. Independent & Team Collaboration: Work independently or as part of a team with minimal supervision, taking primary responsibility for supporting multiple network platforms and ensuring operational success. Network Resource Management: Efficiently manage network resources, ensuring optimal allocation and utilization to meet business and operational needs. Facilities Utilization & Performance: Regularly review network facilities utilization and performance, ensuring resources are aligned with demand and efficiency goals. Documentation Creation & Auditing: Develop and audit comprehensive network and systems documentation, ensuring accuracy and compliance with internal standards. Inventory Tracking & Maintenance: Oversee inventory tracking and maintenance, providing regular reports to ensure network elements are aligned with their expected lifecycle and performance standards. Support for Junior Technicians: Provide guidance and support to junior technicians and Tier I teams, fostering a collaborative and efficient work environment. Operational Checks & Preventative Maintenance: Perform daily operational checks and preventative maintenance on all associated equipment to prevent issues and ensure smooth operations. Statistical Reporting & Analysis: Compile and generate detailed traffic and performance reports, including bandwidth usage, while identifying and addressing bottlenecks in associated IP links. System Upgrades: Take responsibility for executing system software and hardware upgrades in collaboration with the engineering team, ensuring the network remains up-to-date and efficient. Cross Departmental Collaboration: Work closely with engineers and various company business groups to resolve issues affecting customers, ensuring adherence to network SLAs and customer satisfaction. Parts & Materials Management: Track repair parts and materials according to established procedures, ensuring timely availability and accurate inventory management. LAN, WAN, & Internet Systems Management: Install, configure, and provide ongoing support for the company's LAN, WAN, and internet systems, or specific segments of the network. Network Availability Monitoring: Continuously monitor network performance to ensure availability for all system users, performing necessary maintenance to support uninterrupted service. Site Performance Monitoring: Monitor and test site performance to ensure optimal operation without interruptions, addressing issues promptly to maintain service quality. Network Modeling, Analysis, & Coordination: Support in-network modeling, analysis, and planning efforts, ensuring seamless integration between network hardware and software. Network Security Administration: Administer and implement network security measures, ensuring the protection of data and compliance with industry best practices. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Must be able to handle moderate levels of stress while demonstrating excellent interpersonal and professional interaction skills with customers and other employees. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrate excellent administrative and organizational skills, able to effectively document procedures and technical processes. Experience with Metasolv, Statseeker, Grafana and Cisco Prime. Experience managing large network platforms. Demonstrated working experience in the use of Visio. Understanding of standard wide area concepts such as routing, multicasting, broadcasting, duplex and half duplex, reliability and testing, high availability, security and standards. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. Ongoing skill development is required to help achieve the best MTTR (Mean time to repair) and assist in network optimization Additional Job Requirements: Provide advanced operational support for the company's core IP, MPLS, Carrier Ethernet, and Wireless/Data IP network systems, ensuring alignment with design specifications and quality standards. This role requires a comprehensive understanding of telecommunications installation, modifications, and test procedures. The ability to identify, analyze, and resolve system issues and outages is essential. Additionally, prepare status reports that forecast network capacity and performance, ensuring all network assets and supporting facilities are maintained throughout their expected life cycle. The role entails performing both routine and complex assignments with limited supervision, ensuring optimal network functionality. Essential Duties: Configuration and Troubleshooting: Configure and troubleshoot various routers and switches, ensuring network performance, stability, and reliability. Cisco NCS Platform: Manage and maintain Cisco NCS platforms, ensuring seamless operation and integration within the network environment. 802.11n Client Authentication: Oversee the 802.11n client authentication and registration process, ensuring secure and efficient client connectivity. Internet Protocols: Support and troubleshoot Internet Protocol (IP) functionality, ensuring proper network communication and protocol compliance. Design Communication: Communicate network reference designs effectively using standard office tools such as Visio and other software, ensuring clear and concise documentation for technical and non-technical audiences. Ongoing Skill Development: Actively engage in continuous professional development to improve technical proficiency, reduce MTTR (Mean Time to Repair), and contribute to network optimization efforts. Minimum Qualifications: Required: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Associates degree in Telecommunications, Computer Science, networking, or related field. * Minimum ten (10) years' combined work experience working with network platforms, testing, routers and/or switches” to include customer service, LAN/WAN Networking, Telecommunications, Wireless Data/IP network, data communications or telephony topology systems. * Preferred: Experience with Cherwell, Metasolv, Statseeker, Cacti, Grafana, Cisco Prime, and Cisco ISE configuration and operation. Experience with SNMP based network management systems, configuration and operation. Experience with IP networking automation and scripting. Cisco Wireless LAN Controllers (WLC's). Telecommunications experience. Other relevant telecom industry or job specific certifications. Cisco CCNA, Nokia NRS-I, Juniper JNCIA or equivalent Cisco CCNP, Nokia NRS-II, Juniper JNCIP or equivalent, SCTE DEP Cisco CCIE, Nokia SRA, Juniper JNCIE or equivalent, SCTE IPEP DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Office/Remote: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Core Network: Key Responsibilities: Oversee the software updates and patching of network components, ensuring the continuous security and functionality of systems. Test and validate the high availability of services and network infrastructure, ensuring minimal downtime and optimal performance. Secure device access and address vulnerabilities by implementing and maintaining best practices for network security. Driving network optimization efforts to improve performance, scalability, and reliability. Facilitate regular device backups to ensure data integrity and disaster recovery readiness. Provide physical equipment support for break/fix activities, ensuring timely resolution of hardware issues. Conduct project delivery Quality Assurance (QA) and Quality Control (QC), ensuring that implementations meet established standards and requirements. Key Activities: Analyze and monitor new software and firmware releases for network equipment and firewalls, preparing them for integration into the network. Conduct verification and testing of new software and patch implementations in a controlled lab environment prior to deployment. Plan, schedule, and execute the software and firmware upgrade/patch process, minimizing operational disruption. Review and analyze the effectiveness of implemented network and service redundancy designs, including planning and validating redundancy testing and analyzing test outcomes. Verify, modify, and update security configurations for network devices and firewalls, ensuring compliance with security protocols. Identify, investigate, and resolve any discovered security vulnerabilities in a timely manner. Drive the identification and implementation of network and equipment optimizations to ensure peak performance. Configure and manage device configuration backups, ensuring they are consistently up-to-date and accessible. Support the Situation Management Center by providing physical and on-site break/fix support as needed. Contribute to QA/QC processes for new project implementations, ensuring they meet organizational standards and technical specifications. Technical Knowledge & Expertise: In-depth knowledge of IP/MPLS routers and switches, including vendors such as Nokia, Cisco, Juniper, Brocade, and others. Expertise in network firewalls (Palo Alto, Cisco, Checkpoint) with a focus on configuration and security. Proficiency with Wireless LAN Controllers (WLCs), Meraki, and WAN Optimization (WAAS) technologies. Basic understanding of miscellaneous network supporting equipment such as console servers and network timing appliances. Fundamental understanding of DOCSIS (e.g. Harmonic, Arris/Commscope) and EPON systems (Vecima),, with the ability to support and troubleshoot related infrastructure. Expertise in physical connectivity, including troubleshooting Ethernet electrical and fiber optic connections. Comprehensive understanding of IPv4 and IPv6, including address structures, IP protocols, and IP routing (e.g., IS-IS, OSPF, BGP), as well as the configuration and management of router and switch components. Strong understanding of standard network service architectures, including MPLS VPNs, VPRNs, VRFs, IESs, VPLSs, and Pseudowire technologies. Fundamental understanding of network timing protocols such as PTP, SYNC-E, and NTP. Basic understanding of standard QoS (e.g. Pbit, TOS, DiffServ, EXP, etc.). Proficient in network access control and security protocols, including Radius, LDAP, AAA, and TACACS+.