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  • Merchandising Operations & Support Analyst

    Macy's 4.5company rating

    Remote support specialist job in Johns Creek, GA

    Salary Range Minimum 45,500 Salary Range Maximum 75,800 The Merchandising Operations & Support Analyst supports the day-to-day operations of the drop ship program by partnering with merchandising, technology, vendors, and accounts payable teams. This role assists with vendor onboarding, system setup, issue resolution, and operational reporting to ensure effective execution of vendor direct fulfillment programs. The Analyst supports operational workflows, track performance metrics, and helps identify process improvement opportunities across digital merchandising initiatives. This role requires strong cross-functional collaboration, attention to detail, and a solid understanding of merchandising and fulfillment processes to help drive efficiency and accuracy across vendor direct programs. This position is remote. What You Will Do Serve as the liaison for all drop ship onboarding for both Macy's and Bloomingdale's. Collaborate cross-functionally to identify and implement operational and systemic process improvements. Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch. Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels. Manage relationships with shipping carriers and external providers involved in vendor onboarding activities. Ensure that all vendor compliance documentation and contracts (e.g., pack slips, shipping labels, vendor direct contracts) are updated and accurate. Regularly create and provide status reports to key stakeholders. Assist in the training sessions for merchants on the onboarding process and best practices. Maintain and update vendor direct merchant and vendor-facing documentation and best practices. Demonstrate flexibility and a willingness to quickly learn and support additional systems or processes as needed. Ensure accurate maintenance of all data for drop ship suppliers in our systems. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Vendor and Carrier Management: Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts. Cross-Functional Collaboration: Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables. Communication Skills: Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders. Data Management: Proficiency in maintaining and managing accurate data for drop ship suppliers within systems. EDI Integration Knowledge: Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations. Microsoft Office Proficiency: Knowledge of MS Office programs, including Word, Excel, and PowerPoint. Agility and Adaptability: Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement. Organizational & Prioritization Skills: Ability to manage workload by prioritizing impactful and time-sensitive issues while escalating appropriately. Who You Are Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-3 years of experience in eCommerce drop ship or marketplace onboarding, with a strong understanding of drop ship strategies and processes. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. FINANCE00
    $75k-93k yearly est. 1d ago
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  • Forklift Technical Support/Service Representative

    HD Hyundai Construction Equipment

    Remote support specialist job in Norcross, GA

    The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email. Responsibilities: Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner. Maintain technical information on HMH products and provide dealers and HMH service with information as requested. Work with Product Support and Service departments in the investigation of product issues and resolution. Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy. Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ. Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals. Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ. Develops and maintains database of FAQ related to technical product information. Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy. Qualifications: Forklift Technical experience is required. Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development. Other duties: Other duties and functions appropriate to the position as assigned by the manager from time to time. Travel: Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis. Work environment and other requirements: The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.
    $30k-41k yearly est. 16h ago
  • Field Support Services Engineer (VIP Support)

    Teceze

    Remote support specialist job in Duluth, GA

    Full Time Teceze is seeking a highly skilled and customer-focused Field Support Services Engineer to provide dedicated technical support to VIP users at our client site. This role requires strong technical expertise, excellent communication skills, discretion, and the ability to deliver personalized, high-priority IT support services. The engineer will act as the primary point of contact for executive and VIP users, ensuring seamless technology operations and an exceptional support experience. Key Responsibilities VIP User Support Provide dedicated on-site technical support to VIP and executive users during business hours. Offer dispatch and on-call support during non-business hours as per VIP service requirements. Open, track, monitor, and close service tickets on behalf of VIP users with priority handling. Deliver personalized support for desktops, laptops, mobile devices, printers, peripherals, and collaboration tools. Ensure expedited response and resolution times for all VIP incidents and service requests. Maintain strict confidentiality, professionalism, and discretion in all interactions with VIP users. Technical Support & Setup Configure, install, and troubleshoot hardware, software, operating systems, and applications. Support mobile device setup, email configuration, secure access, and endpoint management. Assist with remote connectivity, VPN access, and secure home network troubleshooting in coordination with vendors. Provide technical setup and on-site support for executive meetings, board meetings, and special events. Perform system upgrades, patching, performance checks, and preventive maintenance. Training & Engagement Conduct short orientation and training sessions (up to 30 minutes) on device usage, applications, and connectivity. Provide guidance on new technologies, tools, and security best practices as requested. Proactively engage VIP users through regular check-ins and feedback sessions to ensure satisfaction. Monitor VIP satisfaction levels and document feedback for continuous service improvement. Process, Documentation & Escalation Establish and follow priority escalation procedures for critical VIP incidents. Coordinate effectively with service desk, infrastructure, security, and application teams. Ensure smooth hand-off between service desk and field support teams. Maintain VIP-specific documentation, preferences, asset records, and support history. Support onboarding of new VIP users, executives, and new office locations. Security & Compliance Ensure full compliance with client and Teceze data privacy, security, and compliance standards. Follow all information security policies while handling executive systems and sensitive data. Promote secure computing practices and incident reporting. Required Skills & Qualifications Bachelor's degree or Diploma in Information Technology, Computer Science, or related field. 3-7 years of experience in Field Support, Desktop Support, or Executive / VIP IT Support. Strong knowledge of Windows, mac OS, Microsoft 365, Active Directory, mobile OS (iOS/Android), and collaboration tools. Experience supporting executives, senior leadership, or high-profile users. Excellent troubleshooting, communication, and interpersonal skills. High level of professionalism, discretion, and customer service orientation. Ability to work flexible hours and provide on-call support when required. Preferred Qualifications Experience in enterprise IT environments and ITIL-based support models. Knowledge of endpoint management, security tools, and remote support platforms. Certifications such as CompTIA A+, ITIL, Microsoft, or Cisco are a plus.
    $60k-92k yearly est. 1d ago
  • Technical Support Specialist

    Hisense USA 3.6company rating

    Remote support specialist job in Suwanee, GA

    Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
    $40k-66k yearly est. 60d+ ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Gainesville, GA

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $35k-58k yearly est. 7d ago
  • Analyst, IT Support

    Norsk Hydro Asa

    Remote support specialist job in Gainesville, GA

    Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. What we offer you Hydro employees can enjoy several benefits including: * Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts * Retirement Savings * Education Assistance * Bonus Plan Eligibility * Parental Leave What you will be doing The Analyst, IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydro's locations. This role ensures adherence to Hydro's Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst. What will make you successful? Required Education/Experience: * Bachelor's Degree in IT-related field, Computer Science, Engineering, or the equivalent of 10 years of work experience. * Minimum of 7 years of experience in IT Technical Support. * Minimum of 7 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications. * Minimum of 7 years working with LAN infrastructure. * Minimum of 7 years of experience with printers used in manufacturing environments and Wi-Fi technologies. Preferred Skills/Qualifications: * Experience in a manufacturing environment is preferred. * Additional knowledge of IT infrastructure and business applications preferred. * Excellent communication skills. * Strong organizational and time-management skills. Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at ********************************** Possible work locations Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. About Hydro * Hydro is a leading aluminium and renewable energy company committed to a sustainable future * Founded: 1905 * Number of employees: 32,000 * Company presence in around 40 countries worldwide * President and CEO: Eivind Kallevik Learn more about Hydro Get to know us Purpose and values Hydro worldwide History and heritage Career areas Meet our people Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today Nearest Major Market: Gainesville GA
    $35k-58k yearly est. 12d ago
  • Associate IT Ops Specialist - Data Center Hardware- 3rd Shift

    Travelers Insurance Company 4.4company rating

    Remote support specialist job in Norcross, GA

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $57,900.00 - $95,600.00 **Target Openings** 1 **What Is the Opportunity?** Provides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product and/or tool. This position is based full time in our Norcross, GA office. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role. **What Will You Do?** + Provides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments. + Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures. + Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers. + Provides technical assistance to senior team members when complex problems and/or issues are escalated. + Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling. + Position may be in a 24/7 operation and require alternative work schedules. + Position may require on-call support. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + 1 year experience in at least one technology, Distributed, Network, Host, and/or Voice. + Prior technical experience in operations. **Technical Knowledge:** + Ability to be proficient in at least one product, tool and/or process in one discipline. + Able to resolve routine problems with some supervisory direction. + Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems. + Must be able to lift 50lbs and climb ladders. **Value People:** + Demonstrates a balanced view of own strengths and weaknesses. + Leverages strengths and works to improve in or manage areas of weakness. + Able to learn and apply new concepts. **Business Knowledge and Partnership:** + Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities. **Execution:** + The individual must be able to initiate solutions to routine technical problems and deficiencies. + Must be able to resolve less complex problems in at least one discipline. + Escalate problems to management and involve expert technicians when the situation warrants according to established procedures. **Continuous Improvement Mindset:** + Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability. **Candid Collaboration and Communications:** + Good written and oral communication skills. + Works well in a team environment. **Speed and Flexibility:** + Adapts well to changing priorities. + Able to complete routine tasks within established timelines. **What is a Must Have?** + High school diploma or equivalent. + Able to work independently. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $57.9k-95.6k yearly 6d ago
  • Business Applications Specialist

    Deutz 4.5company rating

    Remote support specialist job in Norcross, GA

    Business Applications Specialist Location: Norcross Working hours: 40 DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications. Job Summary As Part of our Global IT team, the Business Applications Specialist is a key role in ensuring the seamless implementation, smooth operation, and efficient use of our business applications (SAP ERP) in our operations (production/warehouse) in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project, testing, and 1st level support. This role bridges the gap between the business needs of the users and the technical aspects of the applications. Essential Duties and Responsibilities The Business Applications Specialist will be responsible for, but not limited to, the following duties within the global IT governance framework: Requirements Analysis Analyze business requirements and translate them into functional and technical specifications. Work with business stakeholders to identify and implement solutions to address application usage issues. Develop and maintain documentation for business application configurations and procedures. Analyze application usage data to identify trends and opportunities for improvement. IT Project & Training Support Support the IT project lifecycle from demand management, project meetings, data migration activities, testing, change management, go-live, and hyper-care. Participate in and support initial training sessions and update training documents in collaboration with the local training department. Maintenance and Support Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level. Troubleshoot and resolve technical application issues reported by end users. Organize and perform regular application maintenance tasks with vendors and the Global IT, such as updates and security patches. Monitor application performance and identify areas for improvement. Participate in application upgrades and migrations. Develop and deliver technical documentation for new and existing business applications and features. Other Duties Stay up to date on the latest operations business application trends and technologies. Identify opportunities to leverage technology to improve business processes. Participate in cross-functional teams to ensure alignment between business needs and IT capabilities. Other Qualifications Excellent communication, presentation, and interpersonal skills Ability to work independently and manage multiple projects simultaneously. Supervisory Responsibility Individual Contributor Travel Requirements Anticipated domestic and international travel is approximately 25% depending on business needs. Minimum Requirements Bachelor's degree IT, Eng, BA or related field 5 years of experience in supporting major business applications (SAP) 3 years of experience in analyzing business operations and translating into IT solutions/concepts 3 years of experience in configuration or support of at least one the following SAP modules: MM/WM/PP Preferred Requirements Experience with SAP s/4AHANA is a plus Experience with ABAP debugging/programming is a plus Project management certifications Certifications in major business applications (SAP) Experience in SAP/IT consulting Hands-on experience working in operation areas (production/warehouse) Physical Requirements: Our Business Applications Specialist works in the office area, the noise level in the work environment is usually quiet to moderate. Visits in manufacturing assembly and warehouse environment necessary. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor. EEO Statement DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
    $75k-109k yearly est. 50d ago
  • Technical Escalation Specialist, Technology Support

    Work for Warriors Georgia

    Remote support specialist job in Tucker, GA

    PROFILE Provides escalation level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high\-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. May replicate equipment failure situations in a test laboratory, to aid in the diagnosis and ultimately resolve the issue appropriate to resolution procedures. Can be an internal escalation point for dissatisfied customers or customers experiencing unusual or unique technical issues. Serves as a liaison between the help desk and product engineering. Is considered a subject matter expert in five or more product technologies. JOB DUTIES AND RESPONSIBILITIES Highly trained and specialized in handling escalations from internal and external customers Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and escalated incidents in a timely, professional manner. Evaluates the issue and gives assistance utilizing the appropriate support information and documentation, provide real time troubleshooting Troubleshoot and identify malfunctioning equipment components or applications, identifying problem areas and recommending corrective action. Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues Ensures the customer is heard throughout the escalation process Review and identify root cause for all escalated service incidents and provide this information to the management team in order to continuously improve service delivery Demonstrates ownership of customer issues and works proactively with management, engineering and vendors to manage issues through to a complete resolution in a timely manner Discovers the root cause of customer issues and identifies the action required to resolve, whenever possible, using company knowledge bases, customer information and departmental collaboration. Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields Completes all required administrative tasks in an accurate and timely manner Follows escalation and complaint procedures in order to ensure that all customer escalations are tracked and all parties are informed of actions taken to resolve issues Utilizes the appropriate tools to ensure the customer receives relevant information and identifies knowledge gaps and\/or outdated policy\/procedures which cause frontline efforts to fail Reviews all technical information pertaining to supported products, including new and updated information as it becomes available Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through Documents all troubleshooting steps for escalations and updates as necessary in the Global Knowledge Base Works closely with Engineering and the customer to ensure proper escalation and resolution Maintains\/renews industry certifications Performs other duties as assigned Requirements Job Description Continued QUALIFICATIONS (Education, Experience, and Certifications) Typically requires: High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience 5 years of technical experience Previous escalation or higher tier experience required Two of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux + AND one of the following: Fiery Professional, Fiery System 10 or Advanced Printing Technologies "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"682167578","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"RICOH"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"City","uitype":1,"value":"Tucker"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30084"}],"header Name":"Technical Escalation Specialist, Technology Support","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00235003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********10142267","FontSize":"15","location":"Tucker","embedsource":"CareerSite","logo Id":"hs654aa3cf36a6b354ae38f8148a2cfbb79b2"}
    $35k-58k yearly est. 60d+ ago
  • Technical Support Specialist II

    National Commission On Certification of PHYS

    Remote support specialist job in Duluth, GA

    Job Description Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas. As the Technical Support Specialist, you will be responsible for daily administration and technical support of infrastructure services that facilitate day-to-day operation for all end users. Reports To: Senior Director of Infrastructure and Security Who We Are National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs. Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is on-site, which means that employees in on-site positions work all of their work hours onsite in the NCCPA headquarters except for occasional telecommuting at the discretion of their manager or occasional work travel. Why Work at NCCPA We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we've been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region. How Will You Make a Difference? You will… Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience. Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures. Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc. Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software. Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc. Hard Skills You Will Have Bachelor's degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered. At least three years of professional experience working in Information Technology. Soft Skills You Will Have Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects. Your excellent verbal and written communication skills with internal and external customers. Your interpersonal skills and ability to collaborate with cross-functional teams. Your ability to multitask and quickly adapt to changing/conflicting priorities as required. Aptitude for customer service, problem solving, exploring, and learning new technology. Extra Skills You Can Bring Along Prior IT support or system administration experience. Familiarity with help desk ticketing systems Advanced knowledge of Windows Operating Systems. Knowledge of Mac OS and Linux Audio/video support experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at ************.
    $35k-58k yearly est. 19d ago
  • IT Helpdesk Technician

    Hitachi Astemo Ohio Manufacturing

    Remote support specialist job in Monroe, GA

    Maintains, installs, and troubleshoots IT related systems to ensure reliable operations. Researches and implements technological strategic solutions related to Helpdesk support Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and Help Desk requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies Deploy hardware as needed. Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support. Qualifications: Knowledge, Skills, and Abilities: Strong customer service skills with the ability to handle multiple tasks with frequent interruptions. Understanding of computer hardware (SSD, RAM, Processor, etc.) Knowledge and understanding of IT systems, and how they interconnect. Familiarity with mobile devices: iPhone and iOS Basic Working knowledge of TCP/IP and LAN Networking Adhere to all safety policies & guidelines. Willingness to take on special projects as directed by management. Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience. Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration. Working Conditions Physical Demands: Team members may be routinely exposed to equipment operational noise heat-cold-and dust. Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.). Comprehend and adhere to management directions and/or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties. Travel: Local travel may be required as needed. Must have a valid driver's license. Location: 100% Onsite Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.
    $35k-58k yearly est. Auto-Apply 60d+ ago
  • IT Support Technician / Desktop Engineer - Gainesville, GA

    Mansfield Energy 4.2company rating

    Remote support specialist job in Gainesville, GA

    The Desktop Engineer is part of a team of IT professionals who provide in-house technical hardware and software support for over 1000 associates nationwide across over 30 locations. This position has technical knowledge, customer service and documentation/communication skills. The qualified candidate actively seeks out ways to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace. Responsibilities Technical Duties Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements Monitor and troubleshoot daily system event logs across core infrastructure Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems Participate in efforts to develop and execute testing, training and documentation Configure, test, and maintain Powershell scripts (programming) Program automation tools to reduce manual processes. Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc. Deploy hardware and software utilizing InTune Maintain user accounts, access privileges and security using Active Directory Customer Service Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests Proactively reduce incidents by analyzing documented resolutions Documentation/Communication Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution Communicate company IT policies and standards Alert management to emerging trends in incidents Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy Position Requirements Formal Education & Certifications College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience ITIL Certification preferred Knowledge & Experience Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365) Skills in desktop and VDI configuration and troubleshooting Experience with Microsoft Server and Active Directory Working understanding of SFTP, VPN, RDP/VDI and SCOM · Basic knowledge of current network hardware, protocols, and standards required Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL Adobe Creative Suite VMWare vSphere and Horizon iOS and Android Support automation with Python coding Qualifications & Characteristics The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers Willingness and demonstrated ability to learn new career skills Ability to collaborate well with both internal groups and external partners and thrive in an agile environment Work Environment 40-hour on-site work week Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks. Ability to be on your feet working throughout the office for the majority of your workday Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs Ability to travel occasionally and go to remote sites to handle support issues Valid driver's license All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $34k-47k yearly est. 12d ago
  • Technical Support & Product Education Specialist

    Seachem Laboratories

    Remote support specialist job in Madison, GA

    Apply directly with the company at *************** > Company > Careers The Sales Support & Product Education Specialist is a fast-paced, customer service oriented position with a focus on providing technical and scientific information about Seachem products to varying types of customers including, but not limited to, domestic and international distributors, pet/aquarium store owners, employees and consumers. Additionally, this position takes an active role in performing sales support duties in assigned territories - both domestically and internationally - requiring a high level of professionalism, organization, and prioritization skills. Individuals must be willing and able to perform the duties of this position under minimal supervision and possess the drive and ability to build strong relationships with accounts in the territories. The ability and schedule to travel both domestically and internationally when and where necessary is a pre-requisite for this position. Persons applying for this position can expect travel to occur once a month or more depending on demand and for a minimum of 7 to 14 days during each travel period. Major responsibilities for this position include but are not limited to: Communicate technical and scientific information about Seachem products to varying types of customers including, but not limited to, domestic and international distributors, pet/aquarium store owners, employees and consumers Develop industry specific technical knowledge and skills through on-site training and education Answering technical questions with regard to Seachem products and aquarium keeping using proper presentation, phone, and email etiquette Providing exceptional customer service and sales support to key distributors and retailers in an assigned territory Facilitate and/or create product training presentations, lectures, and informal seminars in order to educate retailers and end-users on Seachem products Travel to major trade shows, aquarium society, and industry events to represent the company when and where necessary as assigned by management Conduct formalized, college style training courses at Seachem headquarters for store owners, managers, and employees which require public speaking ability and computer literacy Perform all other job related functions as assigned by Management regardless of time, location, or anticipated engagements including weekends and evenings Qualifications Minimum requirements: Bachelors degree or higher in a science-related field Computer literacy, proper phone etiquette, and public speaking ability Willingness and ability to travel regularly in and out of the United States Conversational fluency in a foreign language is highly desirable Excellent verbal and written communication skills The ability to present information effectively in front of large groups in an educated fashion On-site employment at Seachem Headquarters in Madison, Georgia (Located between Atlanta and Augusta) Preferred interest will be given to individuals who speak one or more of the following languages: French, German, Portuguese, Hindi, and Mandarin. This position is full time FLSA non-exempt at a regular entry level rate of $45,000 annually, subject to a training wage at the rate of $40,000 annually until fully functional in house. Additional increases up to $50,000 are available upon demonstration of ability to work independently on sales trips without direct supervision. Seachem offers a competitive salary and benefits package. Seachem is an equal opportunity employer and a drug/alcohol free workplace.
    $40k-45k yearly 3d ago
  • Isolation & Actuation Application Specialist

    Control Southern 3.9company rating

    Remote support specialist job in Suwanee, GA

    Job Description: Application Specialist - Isolation & Actuation Technologies Reports To: Isolation & Actuation Technologies Manager Department: Isolation & Actuation Technologies (I&AT) The Application Specialist supports the sales and technical efforts of the Isolation & Actuation Technologies (I&AT) Business Unit by selecting, sourcing, and quoting valve and actuation solutions. This role enhances customer satisfaction by providing timely and accurate support throughout the quote-to-order process, including parts sourcing, order fulfillment, and post-sale support. The specialist works closely with Account Managers (AMs), Application Engineers (AEs), Inside Sales Associates (ISAs), and suppliers to deliver high-quality solutions that meet customer operational and financial goals. Principal Duties & Responsibilities Sales & Technical Support Provide quotations for valves, actuators, and parts using Salesforce CPQ. Assist AM/AE teams in recommending best-fit solutions for customer applications. Transition won orders into the business system (IFS) and support order fulfillment. Source components through appropriate suppliers following correct pricing guidelines. Proactively resolve performance or delivery issues with suppliers. Process Improvement & Internal Collaboration Continuously improve quote-to-order-to-assembly-to-ship processes. Create and maintain standard price lists and quote tools for efficient turnaround. Document opportunities and competitive outcomes in Salesforce. Collaborate with I&AT Manager and team to help develop LMS content for training and development. Customer & Supplier Communication Use effective communication (email, phone, CRM) to manage customer expectations. Escalate and expedite critical orders as needed. Build and maintain relationships with I&AT suppliers and partners. Qualifications Education & Experience Degree in technical field of study or equivalent industry experience. 2+ years of customer service or technical sales experience preferred. Experience in Power, Pulp & Paper, and Chemical industries is a plus. Technical Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with Salesforce, IFS, or similar business systems. Performance Skills & Personal Attributes Analytical Problem Solving: Systematic approach to evaluating and solving customer challenges. Effective Communication: Clear and timely verbal and written communication. Organization & Planning: Ability to prioritize and manage multiple tasks efficiently. Commitment to Task: High motivation and urgency to complete responsibilities. Conflict Resolution: Professional approach to managing interpersonal challenges. Creativity & Logical Thinking: Innovative and reasoned problem-solving. Service-Oriented Team Player: Dedicated to internal and external customer satisfaction. Mechanically Inclined: Aptitude for understanding mechanical systems and components. Physical Requirements Sedentary work with occasional lifting (up to 10 lbs). Frequent use of computer and phone. Occasional standing, walking, and light physical activity.
    $64k-101k yearly est. 34d ago
  • Switchgear Application Specialist

    Ravenvolt

    Remote support specialist job in Cumming, GA

    Responsibilities Configure and quote switchgear packages including interior and exterior electrical distribution equipment based on 60%, 90% and 100% engineering drawings Support engineering group in optimizing and finalizing the BOM with an emphasis on ease of installation and longevity Conduct site walks to confirm BOM and plan procurement and construction strategy Lead switchgear procurement take off meetings and order equipment. Communicate project status to accounting, ops, and customer Mange delivery of equipment and support change orders Support installation group with technical help and procurement of punch list switchgear equipment Manage the full life cycle of switchgear procurement scope on electrical upgrades and equipment end of life replacement programs Required Qualifications LV Electrical distribution equipment knowledge - Panelboards, switchboards, dry type transformers, ECBs, fused disconnects etc. OEM configuration tools - Empower, BidMan, Compass SE advantage Experience with project management and WMS software Ability to travel Preferred Qualifications Installation experience Experience working with electrical contractors Electrical certifications i.e. journeyman, master electrical, NETA etc EC/GC License B.S. in technical field
    $62k-92k yearly est. Auto-Apply 60d+ ago
  • Vehicle Product Application Specialist

    Integro Professional Services 4.2company rating

    Remote support specialist job in Commerce, GA

    Hiring Immediately! INTEGRO has immediate opportunities available for those with and without any prior experience. JOIN OUR TEAM With over 40 years in the automotive industry, INTEGRO is a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career. INTEGRO is looking for individuals to join our team at one of our dealership locations and seeking those who are self-motivated with a strong work ethic and great attention to detail. As part of our team, you will be working onsite at one of our automotive dealership locations processing both new and used vehicle inventory, playing a key contributing role in providing exceptional customer service. No prior automotive experience is required - paid onsite training is available! What we offer: Competitive compensation with bonus/incentive potential Payroll processed weekly with direct deposit Healthcare options including medical, vision, and dental 401(k) savings and retirement plans Life insurance Paid time off Paid onsite training with growth opportunities Full-time and part-time positions available What we are looking for: Respectful and reliable with a positive “team-player” mindset. Exceptional attention to detail. Strong work ethic with the ability to work in a fast-paced, customer service-driven environment. Present yourself well with a clean, professional appearance. Excellent communication and time management skills. Flexible schedule and available weekends. Proactive, reliable, and trustworthy. Takes pride in their work and enjoys working outdoors. Valid driver's license with a clean driving record. Pass drug screening and background check. Prior automotive experience is a plus but not required. Overview of this position's responsibilities: Clean/wash exterior and interior of vehicles, including washing cars applying exterior and interior protectants. Printing and applying marketing or vehicle information. Checking and filling tire pressure. Inspect vehicles for noticeable defects and communicate all defects to the manager. Must maintain a safe, clean, and organized work area. Follow all safety instructions and company policies. Provide exceptional customer service and work with your team to ensure all customer needs are met. Other duties may be assigned based on location requirements. This position does require frequent movement and getting into and out of vehicles repeatedly during each work shift. Portions of this work may be completed inside or outside under varying climate conditions. Flat-Rate Positions Available: Rates from $500 - $850 weekly! Apply with us and start your future today! With over 40 years in the automotive industry, we have provided a wide range of products and services to all levels within the automotive sector. If you are looking for a career in the automotive industry, this is an excellent opportunity for you. INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing. INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.
    $500-850 weekly Auto-Apply 34d ago
  • Technical Support Engineer

    Selectek, Inc.

    Remote support specialist job in Braselton, GA

    Braselton, GA We are seeking a Technical Support Engineer to join a well-established leader in the architectural construction products industry. This role is ideal for someone who enjoys solving technical challenges, working directly with customers, and partnering internally to deliver exceptional service to contractors, architects, and project teams. This position performs a variety of technical and customer-facing functions, including understanding complex project requirements, providing practical solutions, and supporting strong customer relationships throughout the project lifecycle. About the Organization This opportunity is with a highly respected, long-standing organization in the architectural construction products space. The company is known for its commitment to quality, service, and customer-first values, delivering innovative materials and design solutions while fostering a collaborative and ethical workplace culture. Key Responsibilities Work directly with new and existing customers to identify technical challenges and inefficiencies and provide effective solutions Consult with contractors and architects to offer technical expertise and product recommendations based on application requirements Partner closely with Project Managers to ensure excellent customer communication and long-term relationships Maintain a thorough understanding of all product offerings, availability, applications, benefits, and pricing structures Provide technical input related to product and service contractual agreements Maintain a positive, collaborative working relationship with internal team members and management Skills & Abilities Strong ability to troubleshoot, assess issues quickly, and develop effective resolution strategies Excellent problem-solving and conflict-resolution skills Outstanding interpersonal and communication skills with both customers and internal teams Highly detail-oriented with strong organizational and multitasking abilities Ability to work efficiently under pressure while managing multiple deadlines Self-starter who can work independently while contributing to a team-focused environment Ability to “think on your feet” and adapt to evolving technical challenges Required Qualifications Degree in Engineering or a Construction-related field preferred Experience within the construction industry or architectural products strongly preferred Ability to read and interpret architectural plans Proficiency with Bluebeam or similar document review software is highly preferred CAD experience is not required, but considered a plus for potential cross-functional support Please send your resume to hmccormick@selectek.net for consideration.
    $61k-88k yearly est. 14d ago
  • Technical Support Specialist

    Hisense USA 3.6company rating

    Remote support specialist job in Suwanee, GA

    Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
    $40k-66k yearly est. 13d ago
  • Switchgear Application Specialist

    Ravenvolt

    Remote support specialist job in Cumming, GA

    Job DescriptionResponsibilities Configure and quote switchgear packages including interior and exterior electrical distribution equipment based on 60%, 90% and 100% engineering drawings Support engineering group in optimizing and finalizing the BOM with an emphasis on ease of installation and longevity Conduct site walks to confirm BOM and plan procurement and construction strategy Lead switchgear procurement take off meetings and order equipment. Communicate project status to accounting, ops, and customer Mange delivery of equipment and support change orders Support installation group with technical help and procurement of punch list switchgear equipment Manage the full life cycle of switchgear procurement scope on electrical upgrades and equipment end of life replacement programs Required Qualifications LV Electrical distribution equipment knowledge - Panelboards, switchboards, dry type transformers, ECBs, fused disconnects etc. OEM configuration tools - Empower, BidMan, Compass SE advantage Experience with project management and WMS software Ability to travel Preferred Qualifications Installation experience Experience working with electrical contractors Electrical certifications i.e. journeyman, master electrical, NETA etc EC/GC License B.S. in technical field Powered by JazzHR o5bX3Ywi9q
    $62k-92k yearly est. 16d ago
  • Vehicle Product Application Specialist

    Integro Professional Services, LLC 4.2company rating

    Remote support specialist job in Commerce, GA

    Job Description Hiring Immediately! INTEGRO has immediate opportunities available for those with and without any prior experience. JOIN OUR TEAM With over 40 years in the automotive industry, INTEGRO is a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career. INTEGRO is looking for individuals to join our team at one of our dealership locations and seeking those who are self-motivated with a strong work ethic and great attention to detail. As part of our team, you will be working onsite at one of our automotive dealership locations processing both new and used vehicle inventory, playing a key contributing role in providing exceptional customer service. No prior automotive experience is required - paid onsite training is available! What we offer: Competitive compensation with bonus/incentive potential Payroll processed weekly with direct deposit Healthcare options including medical, vision, and dental 401(k) savings and retirement plans Life insurance Paid time off Paid onsite training with growth opportunities Full-time and part-time positions available What we are looking for: Respectful and reliable with a positive “team-player” mindset. Exceptional attention to detail. Strong work ethic with the ability to work in a fast-paced, customer service-driven environment. Present yourself well with a clean, professional appearance. Excellent communication and time management skills. Flexible schedule and available weekends. Proactive, reliable, and trustworthy. Takes pride in their work and enjoys working outdoors. Valid driver's license with a clean driving record. Pass drug screening and background check. Prior automotive experience is a plus but not required. Overview of this position's responsibilities: Clean/wash exterior and interior of vehicles, including washing cars applying exterior and interior protectants. Printing and applying marketing or vehicle information. Checking and filling tire pressure. Inspect vehicles for noticeable defects and communicate all defects to the manager. Must maintain a safe, clean, and organized work area. Follow all safety instructions and company policies. Provide exceptional customer service and work with your team to ensure all customer needs are met. Other duties may be assigned based on location requirements. This position does require frequent movement and getting into and out of vehicles repeatedly during each work shift. Portions of this work may be completed inside or outside under varying climate conditions. Flat-Rate Positions Available: Rates from $500 - $850 weekly! Apply with us and start your future today! With over 40 years in the automotive industry, we have provided a wide range of products and services to all levels within the automotive sector. If you are looking for a career in the automotive industry, this is an excellent opportunity for you. INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing. INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing. Powered by JazzHR N1dynmPv5B
    $500-850 weekly 5d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Athens, GA?

The average remote support specialist in Athens, GA earns between $29,000 and $70,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Athens, GA

$45,000
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