Remote support specialist jobs in Dothan, AL

Responsible for loan monitoring including all internal and external reporting requirements, company/borrower information and all relevant events. Responsible for supporting responses/ resolutions for internal and external customers and aiding the overall departmental workflow. Responsible for the maintenance of the Loan Portfolio documentation and for providing support to the SAG/ Credit departments as detailed below. Responsible for SAG/REO monitoring and handling. Essential Responsibilities: Coordinates with both internal and external parties as it relates to portfolio management process. Provide weekly overview of Portfolio and preparation of reports not limited to monitoring portfolio for past dues, potential non-performing loans, delinquent borrowers; follow on past due covenants related to technical exceptions and annual reviews. Request and follow-up on pending and missing documents, legal and other documentations supporting credit assets. Assist with preparation of CAMs and Spreads using Ncino system. Acquire working knowledge of credit analysis/underwriting Act as a liaison between Portfolio management/Credit administration and internal support department and clients. Special assets assistance - Interact with investors, brokers, loan offices, and attorneys with the sale distressed assets and portfolio not limited to providing loan document information, monitoring sales and the closings, process and keep track of deficiency judgements' generation of defaults letters, manage assigned portfolio of non-performing assets in conjunction with the assigned attorney; attend meditations and/or depositions. Coordinate with First Bank Florida attorney in negotiating; Preparing and reviewing Stipulation/Forbearance Agreements; manage all incoming bank REOs. Update reports: SAG Status update report and ensures update in Premier Collection, REO status inventory report, Portfolio Management report, and deficiency report. Prepare Datamart validation and certification as well as TDR reporting. Assist with review of modification of cases (Hardship and Non-hardship), generate loss mitigation letters Assists with follow-up with various action plans that transpire from the regulatory, audit and/or loan review examinations. Backup for the review and maintenance of the Credit reports, New Money Approved/Closed & funded, Commercial & Consumer-Residential or other as requested Backup for CRA monthly report submission. May serve as back up for ordering of residential appraisals and update of log. Support for Commercial Appraisal/ Appraisal review tracking. Assist with loan processing as needed. Support special Project and/ or audits as needed Other Responsibilities: Perform/ Assist with Check request, payment of invoices and GL reconciliations Process deficiency payments Review the monthly covenant report for accuracies, changes and updates, Review ONBASE system file upload accuracy. Independent Judgement: Exercises a moderate degree of discretion and judgment. Works within assigned parameters always consulting supervisor on variances or situations where decision making is required. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Impact of Errors: The impact of errors of this position could affect essential activities of administrative, operational or business nature that have a considerable economic impact. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to standard walk. May be requiredto lift and move boxes or packagesnot exceeding 10 pounds in weight. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. May be exposed to external elements when visiting other bank premises, government agencies, etc., as needed. Competencies: The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy. Strong analytical and problem-solving skills Well-developed written communication and verbal presentation skills. Able to handles stress, flexible working hours. Attention to details. Good communication skills Customer service oriented Minimum Requirements Bachelors in Business, finance or related field or relevant experience. Minimum of 3-5 years of experience working in a financial institution setting with knowledge of the loan documentation, financial information and or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job is required. Microsoft Office proficient (Word,Excel, PowerPoint). CustomerService oriented. Availableto work overtime, when required. Ability to manage multiple priorities, organize daily tasks and meet deadline sin a high-volume environment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

Client is looking for a Service Desk Engineer to support operations and serve as a technical expert within a manufacturing environment. Hands-on support for both legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing). NEED strong troubleshooting skills and can support both front-office + factory-floor systems/employees. Location: Everyday On-Site (Spring Hill) Compensation: $50,000-$60,000 Required Qualifications: 5+ years of IT support experience Experience supporting manufacturing environmentsand related hardware/software setups. Strong knowledge of Windows operating systems: XP, 7, 10, 11; Server 2003 through 2022. Proficiency with hardware support, including desktops, servers, networking gear, and printers. Familiarity with Active Directory, DNS, DHCP, and Group Policy. Experience with ticketing systemsand documentation best practices. Ability to prioritize tasks and manage multiple technical issues efficiently. Excellent communication skills and a strong sense of ownership. Preferred Qualifications: Experience with virtualization (VMware, Hyper-V) and/or cloud platforms (Azure). Microsoft Environment/InTune VoIP experience would be nice Duties: Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003)and modern systems (Windows 10/11, Server 2016/2019/2022). Support printing systems including networked and industrial printers common in manufacturing environments. Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, thin clients, and peripherals. Manage OS deployments, updates, and configuration across a diverse IT environment. Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar). Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime.

Support the Credit Union by assisting with network operations and desktop administration. Provide technical support for tier II and tier III issues. Support staff access to the internet and network resources. Follow established procedures to install software and updates on workstations. Complete projects and assignments independently or under little supervision. Performs processing and run jobs on core system independently or under supervision. We encourage you to view and apply directly at edfed.org/careers Duties & Responsibilities: Perform the duties and responsibilities of the IT Support Specialist II. Deploy computer images, applications, and updates to all workstations. Assist in the administration of network devices, VLANS, and configurations. Troubleshoot advanced issues with Windows PCs and internet connections. Mentor lower-level Helpdesk/IT technicians. Work on assigned projects. Skills: Creating and administering Group Policy Objects Experience in the Microsoft 365 ecosystem Experience in enterprise-level imaging processes (preparing computers for imaging and deployment) Experience with hardware inventory management systems Mobile Device Management Requirements: Associate's degree or equivalent combination 5 years of related work experience Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: Paid Holiday Paid Birthday Paid Sick and Personal Days Paid Vacation Retirement/401K with matching contributions Medical, Dental and Vision Insurance Life Insurance and Long Term Disability Tuition reimbursement for Undergraduate and Graduate courses Various Incentive Programs Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

Required Skills & Experience - HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience. -Ability to work in fast-paced environment with minimal supervision. -Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. -Must maintain an insurable driving record. - Proficient with Mac desktop support - Proficient with JAMF administration Job Description Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks. - Provides client-side network support and escalates to Tier 3 support as needed. - Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide. - Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. - Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. - Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. - Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. - Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. - Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. - Examines and inspects equipment to determine damages and to repair and replace equipment. - Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. - Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. - Supports enterprise-wide software packages to ensure user functionality. - Assigns rights as needed to run and deploy software, perform testing and ensure operability. - Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. - Assigns permissions using active directories and group policies to ensure proper security levels. - Manages users and computers and ensures standardized group policies to map printers and network shares. - Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. - Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. - Ensures systems are encrypted as needed per university policy. - May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. - Participates in weekly team meeting and any additional meetings and/or training as assigned - Performs IT-related responsibilities as required. Compensation: $__24__/hr to $__28___/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title: Help Desk Administrator/Specialist Employment Type: Contract (6 - 12 months) Job Summary: Our client is a fast-growing clinical IT company committed to transforming healthcare through innovative technology. They operate with a startup spirit and a collaborative culture, where transparency, accountability, and agility are core values. As they build the foundation of their Help Desk function, they are also embarking on a transformative journey to integrate Artificial Intelligence (AI), Large LanguagSe Models (LLMs), and Generative AI (GenAI) into their operations. We're seeking a Help Desk Administrator who will serve as both a strategic leader and hands-on support analyst, driving operational excellence while championing the adoption of AI technologies across the organization. This role combines traditional Help Desk administration with emerging AI enablement. The Help Desk Administrator will oversee technical support operations, resolve frontline issues, and lead the integration of AI-powered tools and workflows. This is an ideal opportunity for a dynamic IT professional who thrives in a fast-paced environment and is passionate about innovation, service delivery, and building scalable support systems. RESPONSIBILITIES: Team Administration & Operations Serve as the escalation point for complex technical issues and critical incidents. Develop and maintain SOPs, internal knowledge bases, and user documentation. Collaborate with HR and department lead on onboarding/offboarding processes and access provisioning. Hands-On Technical Support Provide Tier 1-3 support for hardware, software, and network issues across HQ and clinical sites (as needed). Troubleshoot and resolve issues related to Windows OS (10/11), M365, Intune, Azure AD, and remote support tools (e.g., AnyDesk). Manage patching, application packaging, and deployment in conjunction with third party vendors (offshore) and building internal discipline. Maintain inventory and procurement of IT hardware and software. Infrastructure & Security Support network setup and maintenance, including VPNs, firewalls, and Wi-Fi. Manage security systems including door access, camera systems, and endpoint protection. Ensure compliance with HIPAA, HITRUST, and other healthcare IT standards. Process Improvement & Reporting Create and refine workflows in Halo ITSM ESM and CRM (Sales) for ticketing, onboarding, offboarding, and change management. Build dashboards to track Help Desk performance, ticket volumes, and resolution metrics at all levels in the organization. Participate in strategic planning and budgeting for IT support operations. AI Tool Support & Monitoring Assist in the deployment, configuration, and monitoring of AI-powered tools used for clinical decision support, analytics, and automation. Collaborate with system administrators and data teams to ensure infrastructure readiness for AI workloads, including GPU provisioning and containerized environments. GenAI Integration in Service Desk Operations Leverage GenAI capabilities to automate Tier 1 support tasks, such as ticket triage, knowledge base responses, and incident summarization. Evaluate and implement GenAI-powered assistants to improve First Call Resolution (FCR) and reduce Time to Resolve (TTR) metrics. LLM-Driven Knowledge Management Maintain and optimize enterprise knowledge bases for compatibility with LLMs and retrieval-augmented generation (RAG) models. Support the development of structured data inputs and tagging to improve LLM response accuracy and semantic relevance. AI Governance & Compliance Ensure AI tools and data workflows comply with HIPAA, HITECH, and HITRUST standards, particularly in areas involving patient data and clinical decision support. Participate in risk assessments related to AI tool deployment, focusing on data privacy, bias mitigation, and transparency. Cross-Functional Collaboration Work with clinical, reporting, and technology teams to identify opportunities for AI-enhanced workflows, including predictive ticket routing, automated reporting, and user sentiment analysis. Provide feedback and support for AI tool training, performance tuning, and user adoption strategies. Qualifications Associate's degree in information technology or related field required; Bachelor's preferred. CompTIA A+ or equivalent required. 4+ years of progressive IT experience, including 1+ year in a supervisory or lead support role (preferable). Strong troubleshooting and diagnostic skills across desktop, mobile, and network environments. Excellent communication and customer service abilities. Familiarity with healthcare applications and EHR systems. Ability to work independently and collaboratively in a dynamic, fast-paced setting. Comfort with emerging technologies and a passion for continuous learning. M365 Fundamentals or Administrator certifications preferred. AI/ML or cloud certifications (e.g., Azure AI Fundamentals, AWS Machine Learning) are a strong plus. ITIL certification a plus. Experience in healthcare IT environments is strongly preferred. Exposure to AI/LLM/GenAI tools or projects is highly desirable.

If you're early in your MSP career and want a role that helps you grow then look no further! This is the kind of opportunity that can shape your long-term path. This growing Managed Services Provider has spent more than a decade scaling its model, retaining loyal clients, and consistently winning new business. They're known for hiring people with aptitude and ambition, laying out a clear career track, and exposing their engineers to as many new technologies, projects, and backend systems as they're ready to take on. If you value continuous learning, want to escape monotonous support work, and eventually see yourself stepping into leadership or management, this is a great fit. Role Overview: As a IT Helpdesk Support Specialist you will be taking support tickets on the service desk about 80% of the time but will also have the opportunity to work on projects and deployments with senior engineers. You'll get hands-on experience across modern MSP tools, client environments, and backend systems - not just ticket triage. Expect real mentorship, strong collaboration, and exposure to projects as part of your development. Tech You'll Work With: Microsoft 365 suite Windows Server & Azure AD Autotask + N-able (Ticketing & RMM) Acronis, MailProtector, encrypted email Firewalls, VLANs, wireless networking PCmover Professional Basic A/V and conference room setups Qualifications: Experience working for an MSP (at least 1 year required) Experience troubleshooting networks, working within the M365 suite, supporting Azure Entra ID, and working with Windows OS Strong end-user support skills & ability to interface with C-level executives A team-first mindset and strong communication skills Why This Environment Stands Out: Clear career tracks and growth plans Exposure to a wide range of technologies and project work A collaborative culture that prioritizes mentorship and learning A small, growing team where your contributions matter Company Salary & Benefits $50,000-$60,000 401(k) with match Medical, dental & vision Paid time off Retirement plan

Helpdesk Support Analyst II (Senior) Contract to Hire - Atlanta, GA Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role-we're looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration. What You'll Do: Troubleshoot complex technical issues across hardware, software, and connectivity for end-users. Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations. Administer and support M365 services, including Exchange, SharePoint, and Teams. Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software. Collaborate with internal teams to support software deployments and IT initiatives. Monitor and respond to helpdesk tickets promptly and efficiently. Participate in continuous improvement initiatives to enhance IT support functions. Document and maintain IT processes and procedures. What You'll Bring: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3-5 years of experience in enterprise or military IT environments. Strong knowledge of Active Directory and M365 administration. Experience with automation and scripting (PowerShell, Python, etc.). Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Ability to work independently and collaboratively. Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals. Preferred: Certifications in Azure administration, AI, or Development. Why This Role? This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You'll be part of a team that values expertise, collaboration, and continuous growth.

Schedule: Monday-Friday Contractors can work 8 hours per day between 7:30 am-5:30 pm Contract Length: 8-12 weeks Provide Level I technical support and assist with day-to-day IT operations while the Senior Technician is on leave. This role will focus on supporting end-users, maintaining hardware/software, and ensuring smooth IT functionality within the corporate office. Responsibilities: Level I Support: Respond to and resolve basic technical issues related to hardware, software, and network connectivity. Escalate complex issues to appropriate teams when necessary. PC Imaging & Deployment: Image PCs and configure user profiles as part of the Windows 10 to Windows 11 migration project. Ensure proper installation of required applications and security updates. Hardware Setup & Moves: Perform PC moves, setups, and cable management within the corporate office. Verify workstation functionality after relocation. Peripheral & Device Support: Troubleshoot and set up printers, scanners, and other peripherals. Assist with mobile device configuration if needed. User Assistance: Provide hands-on support for employees in the corporate office. Offer guidance on basic IT best practices and system usage. Documentation & Inventory: Maintain accurate records of hardware deployments and moves. Update asset inventory as devices are imaged or relocated. Preferred Skills: Familiarity with Windows 10/11 environments. Basic networking knowledge (IP addressing, connectivity troubleshooting). Strong customer service and communication skills.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Job Title: Level 3 Support Desk Engineer w/ MSP exp Position Type: Full-Time We are seeking an experienced and highly skilled Level 3 Support Desk Engineer to join our growing team in Tampa, FL. This key position offers the opportunity to provide expert-level technical support to our MSP client base, focusing on core IT systems such as Azure, Microsoft 365, firewalls, backups, and network components. This role requires strong troubleshooting skills, excellent customer service, and the ability to manage and resolve complex IT issues independently. You will work closely with internal teams and vendors, provide hands-on technical support (onsite for the first 3-6 months), and ensure that client systems are running efficiently, securely, and in compliance with industry standards. Responsibilities: Provide Tier 1 to Tier 3 support for technical issues via phone, email, and chat, ensuring rapid resolution in line with SLAs. Manage and support core IT systems including Azure infrastructure, Microsoft 365, firewalls, backups, network components, and other applications. Troubleshoot and resolve a wide variety of technical issues such as: Firewall and VPN issues Server and Active Directory complications Microsoft Teams and SharePoint errors Domain namespace issues Email delivery failures Backup and recovery challenges Virtualization issues (VMware, Hyper-V) Security and compliance-related problems Provide expert-level remote and onsite support for client systems, focusing on Microsoft core applications and virtual environments. Maintain documentation of client systems, configurations, and network changes, ensuring proper record-keeping. Assist with system migrations, upgrades, and enhancements as needed. Participate in on-call rotations to support urgent, after-hours network issues. Mentor and support Level 1/2 technicians, providing guidance and troubleshooting assistance. Evaluate and prioritize service requests, collaborating with internal teams to resolve issues effectively and escalate when necessary. Security Best Practices: Implement firewall rules, access control policies, and threat detection measures to ensure system integrity. Ensure compliance with industry standards such as HIPAA, CMMC, and PCI-DSS. Provide feedback and recommendations for system improvements and new technology adoption. Required Qualifications: 5+ years of experience working in an MSP environment. 10+ years of overall IT experience with a strong technical background. Microsoft certifications required: AZ-104: Microsoft Azure Administrator or Microsoft Certified Systems Engineer (MCSE) 2016 or newer. Hands-on experience with the following: Microsoft Entra ID, Azure, Intune, Autopilot, Active Directory Windows Server & Desktop Operating Systems Network components (switches, wireless access devices, VLANs) Hypervisors, ISCSI, and vSAN administration Backup and disaster recovery solutions (Datto, Veeam) Proficiency with ticketing systems like ConnectWise, ServiceNow, Autotask. Personal vehicle for travel to client sites. Personal mobile phone for communication and multi-factor authentication. Desired Qualifications: Additional certifications such as: MS-102: Microsoft 365 Administrator VMware Certified Professional (Data Center Virtualization) Cisco CCNA Fortinet Certified Professional (Network Security) JNCIA-Junos and JNCIA-MistAI (Wired/Wireless) Experience in Automation and Orchestration tools. Experience with cloud migration projects and strategies. Previous experience in a professional services role. Competencies: Strong problem-solving and troubleshooting skills. Proactive, organized, and self-motivated with excellent time management. Strong communication skills, both verbal and written. Ability to multi-task and prioritize in a fast-paced environment. Ability to work both independently and as part of a team. Detail-oriented with a professional attitude and positive demeanor. Physical Requirements: Ability to lift up to 15 pounds. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person and/or over the phone. Ability to sit or stand for extended periods.

FirstFour Group, the premier source for specialized Information technology recruitment, is currently seeking an IT Support Technician on behalf of our client, a growing IT Services Company in Panama City, Florida. In this role, you will be responsible for providing technical support, maintaining computer systems and networks, and ensuring the smooth operation of our customers' IT infrastructure, computers, and servers. You'll work closely with end-users, diagnosing hardware and software issues, and delivering timely solutions to support our customers' businesses. THIS IS AN ONSITE ROLE IN METRO PANAMA CITY, FL. LOCAL CANDIDATES ONLY. NO RELOCATION OR VISA ASSISTANCE WILL BE PROVIDED. Accountabilities • Provide first- and second-level support for desktop, laptop, printer, and peripheral issues. • Install, configure, and maintain hardware and software systems. • Troubleshoot and resolve network connectivity issues (LAN/WAN, Wi-Fi, VPN). • Perform routine system maintenance, including updates, backups, and virus protection. • Set up user accounts, permissions, and passwords in accordance with company policy. • Maintain inventory of IT assets, hardware, and software licenses. • Assist in the deployment of new systems and upgrades. • Document technical procedures, configurations, and solutions. • Provide technical support both in-person and remotely via phone, email, or remote desktop tools. • Collaborate with other IT staff to support large-scale projects and rollouts. Qualifications Required: • Bachelor degree or equivalent combination of schooling and experience in Computer Science, Information Technology, or related field. • Greater than 3 years of experience in a technical support or IT services role. • Strong knowledge of Windows and mac OS operating systems. • Familiarity with Microsoft 365 Online, Active Directory, and common business software. • Basic understanding of networking protocols and concepts (TCP/IP, DHCP, DNS). • Excellent problem-solving and communication skills. • Ability to manage multiple tasks and work independently or in a team environment. Preferred: • CompTIA A+, Network+, or other relevant certifications. • Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow). • Exposure to virtualization technologies (e.g., VMware, Hyper-V). Our client offers a competitive base salary as well as benefits including health, life, and matching 401k. There is ample opportunity for career growth. For immediate and confidential consideration, please apply today.

Job Title: Admin Support Tech Dept Type: Contract Assignment Pay Rate: $18/hour Hours: Full-time (40 hours a week); must have the flexibility to work possible overtime/weekends once or twice during the year if needed Job Description: This is an amazing opportunity to get in on the ground floor with a Fortune 500 company. The role is 100% onsite in the office and will provide full training. The team is looking for candidates with an administrative, clerical, shipping, or retail background who have the desire to learn. Key Responsibilities: Receiving and shipping mobile devices and laptops. Assisting the Tech Support Team with support tickets when shipping/receiving tasks are slower. Lifting and pushing heavy carts as needed. Qualifications: Background in administrative, clerical, shipping, or retail roles. Strong willingness to learn and adapt to new tasks. Ability to lift and push heavy carts.

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the Client's LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits. Responsibilities: Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability. Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details. Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues. Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel. Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team. 2nd shift. 4pm-12am. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat Qualifications: Minimum 1 year of experience with LAN/WAN maintenance and support. Minimum 1 year of call center or service desk experience. Strong customer service skills. Experience or knowledge of voice and data circuits, including troubleshooting and research. Familiarity with incident ticketing systems such as ServiceNow or Remedy. Experience Required: At least 1 year of systems analysis or service desk experience. Education Required: High School Diploma or GED. Preferred Qualifications: CompTIA Network+ Certification.

Onsite - Atlanta, GA 6-Month Contract (+ Extensions) Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery. What you'll do: Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment Deploy, configure, and maintain desktops, laptops, printers, and other endpoints Assist with Microsoft 365, Intune, and modern endpoint management tools Deliver guidance and training to users on IT systems, processes, and best practices Help implement new systems, upgrades, and technology rollouts Contribute to process improvements and take ownership of small to mid-scale IT projects What we're looking for: Proven experience in 1st/2nd line IT support Comfortable with modern Windows and cloud-based environments Familiarity with endpoint management, mobile device management, and hybrid systems Good troubleshooting skills across hardware, software, and networking Ability to work independently while collaborating with a global team A proactive mindset with a willingness to suggest and implement improvements This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.

This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various providers such as Comcast, AT&T, Windstream and others. This is an onsite role and will require you to work in Tuscaloosa. The ideal candidate will also have a broad knowledge in Windows Server, 365 solutions with an emphasis on Azure, SharePoint, OneDrive, SAN/NAS storage solutions, VMware, VEEAM, and enterprise multi-site environments. KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS Install, manage, and support firewalls, switches, and access points. Maintain and configure VPN connections. Support virtual network environments in vSphere, Hyper-V, and SANS. Install, manage, and support VoIP phone systems (Mitel, 8x8, RingCentral) Install, manage, and support Fortinet UTM firewalls. Maintain and support Cisco switches and firewalls. Ability to implement voice and data carrier services with AT&T, Comcast, Windstream, etc. Support multiple customer locations with various network configurations. Continually strive to automate and enhance operations by identifying areas of improvement, writing scripts, and documenting processes. Work well within a team environment to support customers, end-users and other employees. Participate in afterhours, holiday, and weekend coverage when necessary. Excellent communication skills are required. MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED The ideal candidate will have a background in networking (LAN/WAN), network security, and VoIP. Minimum requirement of high school diploma. Technical certificate, associates, or bachelor's degree preferred. Experience may be considered in lieu of degree. Minimum 5 years' experience required. SKILLS: Demonstrates network administration, deployment and troubleshooting skills. Exceptionally strong written and verbal communication and highly organized. Exhibits interpersonal skills and the ability to deal effectively with all levels of personnel. Possesses strong personal computer skills with experience in applications and/or operating system software. Must be able to read, write legibly, speak, and comprehend English. Must be willing to be trained, as well as help train others when needed. WORKING CONDITIONS: The job is primarily office-based, but the ideal candidate should have the ability to travel to various sites in Alabama and surrounding states on occasion. Ability to lift 55 pounds and lift and/or carry articles as servers, PC's, and technology hardware. This job involves mechanical duties that require sound motor skills. ABOUT US Founded in 1989, our local business has developed a reputation for excellence in Tuscaloosa and beyond. We work with a multitude of corporations, medical practices, insurance companies, banks, industrial manufacturing plants, local governments, and hundreds of small businesses. Our key employees have been with us for over 25 years and our key technicians have been with us over 15 years. We offer great benefits and competitive pay. We pride ourselves on excellent customer service in a supportive, teamwork-focused environment. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Schedule: 8 hour shift Monday to Friday Work Location: In person

You are the face and front line of ICT. You will take ownership of customer issues (Level I) reported through the ICT Service Desk and see problems through to resolution. Your goals there are to: You will have to be in the Atlanta office 3 to 4 days a week. Prioritize and respond to urgent issues while tracking and resolving tickets in a timely manner Work daily with tools such as Google Workspace, the Atlassian stack (Jira & Confluence), Slack, Entra/Azure, and MDM solutions like Jamf and Endpoint (Intune) Support in-office users by troubleshooting and resolving Meraki-based network issues Keep the ticket queue up to date Effectively manage one-to-one user interactions To help achieve that, you'll research, diagnose, troubleshoot, collaborate with colleagues and identify solutions for all raised issues. You'll follow standard procedures for proper explanation, escalation and communication of unresolved issues to the appropriate internal teams and issue stakeholders. You'll work closely with HR to support the hugely successful onboarding process as well as off-boarding. You'll manage and track ICT inventory, most importantly making sure we know exactly what is available. You'll be involved in the purchasing lifecycle of equipment to add new stock to the inventory. You're encouraged to bring new and wild ideas to the table when it comes to improving all things ICT. Minimum of 3 years of experience in a similar role • Evidence of tech support level of technical knowledge and troubleshooting ability • A professional recognition in a relevant discipline, and/or industry-recognized certifications (e.g. CompTIA A+), and/or equivalent experience are a plus • You have a basic understanding of TCP/IP networking, proxies, SSL, LDAP • Fluent English language, written and spoken • Excellent Communication skills • Basic knowledge of Apple operating systems including mobile devices • Basic knowledge of MacOS laptop troubleshooting, printers, IP phones and meeting room equipment Most importantly, you'll have fun working at Backbase!

Job Title: Network Administrator Type: Long-Term Contract Knowledge of: Enterprise network and security architecture, including design principles for high availability, segmentation, and zero-trust models. Cisco networking and security platforms (e.g., Catalyst, Nexus, ASA, Firepower, ISE) and advanced routing protocols (EIGRP, OSPF, BGP, STP). Palo Alto Networks technologies including NGFWs, Panorama, GlobalProtect, and threat prevention capabilities. F5 BIG-IP systems including LTM, ASM, APM, and iRules for secure application delivery and traffic management. Aviatrix multi-cloud networking and security architecture, including transit gateways, segmentation, encryption, and policy enforcement across AWS, Azure, and GCP. Voice and unified communications protocols including UDP, RTP, RTCP, and QoS strategies. Network and security performance monitoring tools (e.g., SolarWinds, Splunk, SecureX, Cortex XDR) and log analysis for threat detection and optimization. Distributed computing and hybrid cloud environments, and their impact on secure network design and performance. Operating system commands and utilities (Linux, Windows, CLI, PowerShell, Bash) for diagnostics, automation, and integration. Skill in: Leading the design, deployment, and optimization of secure, scalable network and security infrastructure across data center, cloud, and remote environments. Architecting integrated solutions using Cisco, Palo Alto, F5, and Aviatrix technologies to meet business and compliance requirements. Conducting security assessments, risk analysis, and remediation planning for complex network environments. Collaborating with cross-functional teams and clients to translate business needs into secure, high-performing technical solutions. Troubleshooting complex, multi-layered network and security issues and performing root cause analysis. Automating network and security configurations using scripting and infrastructure-as-code tools (e.g., Ansible, Terraform, Python). Managing vendor relationships and guiding procurement decisions based on technical and strategic requirements. Applying structured change management processes to ensure secure and compliant infrastructure evolution. Testing and validating hardware/software for new deployments, upgrades, and security compliance. Developing and maintaining detailed documentation, architecture diagrams, and operational runbooks.

The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels. Responsibilities: Application Support: • Document and respond to customer inquiries via phone, and email. • Troubleshoot and resolve application-related issues, assisting users in software setup, and configuration. • Maintain detailed records of software performance and recommend improvements to enhance efficiency. • Collaborate with engineers and senior IT staff to address complex technical problems. • Monitors individual performance objectives, meets standards, and assures customer satisfaction goals are met. IT Systems Support: • Act as the primary contact for hardware/software/network issues across the organization. • Assist the Senior System Administrator with IT requests and system upgrades. • Install, configure, and update desktop software and hardware. • Manage IT assets, including device setup, storage, disposal, and troubleshooting. • Ensure security compliance, performing BIOS/firmware checks and monitoring IT infrastructure. • Oversee Mobile Device Management (MDM), managing device enrollment, compliance, and troubleshooting. • Administer Multi-Factor Authentication (MFA), assisting users and securing authentication processes. • Deploy and manage Trend Micro security solutions, ensuring system security and policy compliance. • Serve as a secondary point of contact for Rapid7 Immediate Threat Response, monitoring vulnerabilities and coordinating security updates. • Regularly review Jira tasks, ensuring timely completion and quality assurance. • Create and maintain technical documentation for software, security policies, and IT procedures. • Continuously assess IT processes and propose innovative improvements. • Perform regular system checks, eg network drives. • Upgrade computers (eg RAM, storage). • Provide on-call support, including after-hours incident response (as needed) • Handle other IT-related responsibilities as assigned. Qualifications: • Bachelor's degree in computer science, IT, or related field (preferred). • Strong troubleshooting skills for software, hardware, and network issues. • Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications. • Experience with asset management, MDM, MFA, and cybersecurity tools. • Excellent communication skills, able to explain technical concepts to non-technical users. • Ability to multitask and prioritize in a fast-paced environment. Physical & Work Environment: • Ability to lift up to 50 pounds, access equipment in tight spaces. • Primarily office-based, with occasional travel for technical support. • May require evening/weekend work for system maintenance and upgrades.