Remote support specialist jobs in Dover, DE

Compensation: $60,000 base salary + benefits Employment Type: Full-Time, Permanent We are seeking a Desktop Technical Support Specialist to provide hands-on IT support across a wide range of systems, devices, and applications. This role is ideal for a well-rounded IT support professional who enjoys being the go-to person for troubleshooting, user support, and day-to-day technology needs. The right candidate is comfortable supporting end users in person, managing hardware and software issues, and working across desktop, network, and basic systems administration tasks. Key Responsibilities End-User & Desktop Support Provide in-person and remote technical support for Windows-based desktops and laptops. Troubleshoot hardware, software, and peripheral issues (printers, scanners, monitors, mobile devices). Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve issues related to VPN, Wi-Fi, and basic network connectivity. Systems & Account Administration Create, modify, and disable user accounts in Active Directory and Microsoft 365. Assist with password resets, group permissions, and access provisioning. Support endpoint security tools, antivirus, and patching processes. Assist with onboarding and offboarding of employees, including equipment setup and access provisioning. Hardware & Asset Management Image, deploy, and maintain desktops, laptops, and mobile devices. Track IT assets and inventory. Coordinate hardware repairs and replacements as needed. IT Operations & Collaboration Escalate complex issues to senior IT or vendors when appropriate. Document issues, solutions, and procedures in the ticketing system. Assist with basic server, backup, or network support tasks as exposure allows. Participate in IT projects such as upgrades, migrations, or office moves. Required Qualifications 2-5 years of experience in Desktop Support, IT Support, or Help Desk roles. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory Basic networking concepts (TCP/IP, DNS, DHCP) Hands-on experience supporting end users in an onsite environment. Excellent communication and customer service skills. Preferred Qualifications Exposure to: Microsoft Intune or other endpoint management tools Azure AD / Entra ID Basic server or virtualization environments IT certifications such as CompTIA A+, Network+, or Microsoft certifications. Experience supporting small to mid-sized organizations.

Title: IT Support Specialist Duration: 6 month contract + potential extensions Desired Skills & Experience Experience in L1/L2 IT support, including hardware/software troubleshooting, imaging and deployment of devices, strong understanding of network infrastructure, user onboarding/offboarding, asset management, etc. Proven ability to support onsite infrastructure including device network connections, badge access, camera surveillance systems, time & attendance systems, complex meeting room set ups, etc. Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively Job Description: One of Insight Global's chemical manufacturing clients is looking for a IT Support Specialist to join their team in Newark, DE! This role encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the mutli office campus. Additionally, it involves collaborating with Regional and Global IT teams to guarantee efficient IT service delivery. Compensation: $20-24/hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Full-time Description We seek a beginner to help our Help Desk solve our client's technology problems. This is an entry-level position and is perfect for someone right out of college or who has had less than one year of experience in the Information Technology field. We are willing to teach and train you to work tickets, remotely fix issues, and complete basic repairs. If you are looking for a career start, SecureNetMD is the perfect small business you are looking for. Please have the following foundational capabilities before hitting the apply button: Experience installing or assembling computers. Supporting various hardware devices- workstations, laptops, tablets, and phones. Providing essential “how to” assistance for productivity suite software. Worked within an IT ticketing/CRM system. What you must do: Act as the single point of contact between the end user and the IT department. Log all incidents and service requests. Provide updates on tickets that are in flight. Provide closure details. Quickly resolve user issues. Handle basic questions and troubleshooting. Provide essential troubleshooting assistance. Day to Day Activities: Providing end-user tech support via help desk channels. Troubleshooting technical issues. User account management. Escalating incidents that cannot be resolved to the next level of support in line with SLAs Identify potential major incidents and problems and highlight them to management. Updating users on the status of their incident or service request. Providing proactive maintenance on client devices as appropriate. What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives is a part of our everyday lives here at SecureNetMD. Plus, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer. Why us and not them? We know what we are doing in the IT infrastructure world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the company's mastermind, has been the driver in building the cabling department. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client's technology solutions. We have high employee tenure because we treat our team members respectfully and with understanding. If we sound like a company you want to partner with, apply today.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier II) to join our team in Aberdeen Proving Ground, MD. Must be a U.S. Citizen DoD Secret Clearance required Non-remote (relocation incentive available) The Help Desk Technician will serve as front-line support for mission-critical personnel located at the U.S. Army Combat Capabilities Development Command Chemical Biological Center (DEVCOM) . The technician will be responsible for assisting users with hardware and software issues. As the face of our team, you will work directly with users to troubleshoot and resolve IT problems, providing solutions and user education. You will also provide advanced technical support for escalated issues. Join a team of dedicated professionals at an industry-leading organization, where you will work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. Job Responsibilities: Work directly with users and stakeholders to troubleshoot and resolve IT problems. Provide user education to increase security, computer efficiency, and knowledge. Maintain repositories of self-help guides for common user issues and SOPs for processes and procedures. Serve as direct escalation for advanced technical issues. Provide additional training and education to junior staff to increase efficiency and reduce time-to-resolve metrics for resolved IT problems. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a U.S. Citizen. Must be able to obtain and maintain an active DoD Secret Clearance. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Five (5+) years or more of directly related help desk/service desk experience. Experience providing Tier II technical support. Proficiency with Microsoft Office products. Preferred: DoD Secret Clearance BA/BS in computer science or information technology. Experience creating and modifying documentation for technical processes and procedures. Experience working in a Department of Defense (DoD) environment. A problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $60,000 - $78,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure team. Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? As part of the Tech Operations team, the IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who's looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner. Essential Functions: Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed. Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue. Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies. Drive adoption and proficiency of changes within the organization in accordance ITIL Framework. Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams' objectives. Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines. Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan. Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals. Perform additional duties as assigned. The ideal candidate will have the following: Must have at least a high school diploma or GED. BA or BS Degree is preferred. 2+ years of experience in Incident management (ITIL Framework) and creations of technical documents Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred. The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company's needs. Ability to lift 25+ pounds and sit for long periods of time. Excellent analytical and troubleshooting skills Strong interpersonal skills, in addition to effective customer interaction skills Familiarity with Cloud Technology (AWS, Azure, Google Cloud) Knowledge of Active Directory user accounts and basic Microsoft applications. Ability to work well under deadlines and in a fast-paced environment. Why Continental Finance? Continental Finance Company (the “CFC”) is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

Job Description About Us: NEXPERA leads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize environmental impact, and allow our partners to focus on their core operations. With the industry's largest facility network, we ensure unmatched reliability and drive innovation across the industrial landscape. In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries. Position Purpose We are seeking an IT Deskside Support Specialist to provide hands-on technical expert and deliver exceptional support across endpoints, printers, mobile devices, and user systems. This role blends troubleshooting, hardware deployment, vendor coordination, and customer service to ensure smooth day-to-day operations and long-term IT reliability. Primary Duties/Responsibilities (but not limited to): · Deploy and manage Windows devices using Microsoft Intune and Windows Autopilot · Monitor compliance, enforce security policies, and ensure seamless provisioning · Provide Tier 1 support via phone, email, and ticketing system · Set up desktops, laptops, and peripherals; install operating systems and standard applications · Perform hardware upgrades, software patching, and performance tuning · Support AV equipment and multimedia systems in conference rooms · Provide hands-on support for networked and local printers, including installation, configuration, and troubleshooting · Resolve issues such as printer driver conflicts and connectivity problems · Coordinate with external printer vendors for maintenance, repairs, and warranty claims · Coordinate toner and supply management with printer vendor and ensure timely replenishment · Assist with printer fleet upgrades, replacements, and deployment planning · Maintain documentation of printer models, configurations, and service history · Maintain accurate inventory of IT equipment and software licenses · Coordinate procurement, track orders, and manage returns or warranties · Create IT purchase requisitions as requested and manage the process in collaboration with the Procurement team · Handle onboarding/offboarding by provisioning accounts, hardware, and access to third-party platforms · Manage ordering, upgrades, and troubleshooting mobile devices (AT&T, Verizon) via carrier portals · Liaise with service providers for improved pricing and support · Maintain documentation for mobile assets and ensure data compliance · Diagnose and repair hardware failures, software bugs, and network issues · Resolve printer jams, email delivery problems, and user-side disruptions · Collaborate with Security, HR, and Engineering teams to troubleshoot shared systems · Track service requests and incidents in an ITSM platform, ensuring timely resolution · Document solutions, contribute to knowledge base articles, and flag recurring issues · Participate in office moves, network setups, and on-site installations · Support software migrations, upgrades, and cloud service implementations · Assist with audits, compliance initiatives, and process improvements · Identify patterns in user-reported issues and develop preventative strategies · Recommend tools or methods to improve IT efficiency and user satisfaction · Stay current on IT trends and expand technical skillset · Travel up to 10% for remote site support or special projects Qualifications: · Strong understanding of hardware/software architecture, operating systems, and networking protocols · Analytical troubleshooting with creative problem-solving · Excellent communication skills with user-friendly tech translation · Organizational skills to manage multiple tickets and priorities · Customer service excellence and user empathy · Experience with networking infrastructure (switches, routers, cabling) is a plus · 5+ years of customer service and IT support desk experience · Associate's or Bachelor's in Computer Science or related field (preferred) · Hands-on experience supporting enterprise environments with endpoint management tools · Microsoft certifications Benefits: NEXPERA's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

We need following candidate for DE location for alpha. Short term basis. 1-2 weeks but candidate should be available on weekdays. No weekend work. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: Administrator - Network Responsibilities: Adheres to IT department, company, and industry regulations, requirements, policies and procedures including, but not limited to, SOX, PCI, HIPAA, & the Delaware Lottery. Assists the IT staff on troubleshooting issues and closing calls. Assists and/or installs, configures, manages, and maintains organization's integrated systems. Assists in establishment of departmental procedures. Communicates effectively with co-workers, supervisors and guests. Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions. Develops, coordinates, and communicates project plans, changes, and progress. Installs, tests, maintains and supports operating systems software and hardware on servers. Interacts with vendors as appropriate, negotiates contracts with consultants, technical personnel, and vendors for services and products. Maintains a log of technical, production and other issues and resolutions. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Monitors system performance and responds to alerts. Performs in-office duties including, but not limited to, invoice tracking, filing and processing, purchase quoting, tracking, and processing. Provides after hours and on call support; requires 24/7/365 cellular phone and/or pager duty. Provides support to end users in the selection, procurement, use, and maintenance of software programs and hardware. Records and maintains hardware and software inventories, site and/or server licensing, and user access and security. Responsible for project management as it pertains to working with the project head for system design, change management, communication, and implementation. Reviews computer and peripheral equipment maintenance malfunctions and recommends direction after determining costs and impact. Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration. Maintains applications to keep software current with necessary software updates and upgrades. Ensures projects are completed within budget, on time, and within company policies, procedures, and regulations. Recommends development of plans for systems development and operations, manages hardware and software purchases, and contributes to budget planning. Manages computer operation scheduling, backup, storage, and retrieval functions. Works safely, following all established safety rules and regulations Communicates effectively with co-workers, supervisors and guests Follows all relevant policies and procedures Must be actively at work to perform the essential functions of this job. Qualifications Minimum 5 years' experience with servers, system backups, system recovery, disaster recovery, H.A. solutions, budget planning, strategic planning, and contingency planning. Minimum of a 4-year college degree in a related major. Related experience may be considered if education requirement is not met. Must possess proficient executable knowledge of Client Access, MS Office (including 365), MS Exchange, MS SQL Server, MS Windows Server, Windows PC Operating Systems, VMWare, VLANs, VOIP, Cisco solutions, internet control systems, email control systems, network printing, ETH cabling, FX cabling, network switching, network security, malware protection, and other systems as they are added. SOX audit experience preferred. Must possess proficient executable knowledge of Active Directory, Organizational Unit Structure, Security, and the administration of Group Policy. Must possess knowledge of administration of network solutions and servers. Working knowledge of point of sale systems, hotel systems and casino management systems preferred. Good appearance, oral communication, and interpersonal skills Ability to work in an extremely fast-paced work environment where working with deadlines is the norm Experience in contract negotiations, service agreements, vendor management, and project management. Must possess LAN/WAN cabling and connectivity knowledge. Must be able to logically and independently plan, organize, and complete work. Must possess well-developed interpersonal skills, initiative, and the ability to set and achieve high standards of performance. Must be able to solve problems and deal with a variety of situations. Must present an overall professional appearance and report to work in appropriate attire. Must be able to work weekends, holidays and nights as needed. Must be able to successfully pass a background check ADDITIONAL FUNCTIONS: Performs other duties as assigned. PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally) While performing the duties of this job, the Team Member is regularly required to talk or hear. Constant standing; walking; sitting; using hands to finger, handling or feeling objects, tools, or controls Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl Frequently lift and/or move up to 50-100 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS: Mandatory participation in a rotational on-call shift Ability to work in a 24/7 non-standard shift environment Frequently required to risk danger of electrical shock and/or radiation (from computers) The noise level in the work environment is usually moderate LICENSE REQUIREMENTS: Delaware Lottery License (State of Delaware) What's in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Target Salary Range: $64,500 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!

Information Technology Technician (Levels 1-5) Clearance: DoD SECRET or higher clearance Travel: up to 15% Role Overview: The Information Technology Technician role advances mission outcomes through practical, day‑to‑day execution and clear communication. Responsibilities blend hands‑on problem solving with careful planning, coordination, and documentation. Levels & Qualifications Level 1: Information Technology Technician Level 1 Education: AA or 2-year technical school Experience: None Summary: As a Level 1 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Operates under close guidance, applying established procedures and building fluency in tools and workflows. Level 2: Information Technology Technician Level 2 Education: AA or 2-year technical school Experience: 2 years Summary: As a Level 2 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers. Level 3: Information Technology Technician Level 3 Education: Bachelor's Degree Experience: 5 years Summary: As a Level 3 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers. Level 4: Information Technology Technician Level 4 Education: Bachelor's Degree Experience: 8 years Summary: As a Level 4 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight. Level 5: Information Technology Technician Level 5 Education: Bachelor's Degree Experience: 12 years Summary: As a Level 5 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight.

Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: Administrator - Network Responsibilities: * Adheres to IT department, company, and industry regulations, requirements, policies and procedures including, but not limited to, SOX, PCI, HIPAA, & the Delaware Lottery. * Assists the IT staff on troubleshooting issues and closing calls. * Assists and/or installs, configures, manages, and maintains organization's integrated systems. * Assists in establishment of departmental procedures. * Communicates effectively with co-workers, supervisors and guests. * Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions. * Develops, coordinates, and communicates project plans, changes, and progress. * Installs, tests, maintains and supports operating systems software and hardware on servers. * Interacts with vendors as appropriate, negotiates contracts with consultants, technical personnel, and vendors for services * and products. * Maintains a log of technical, production and other issues and resolutions. * Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. * Monitors system performance and responds to alerts. * Performs in-office duties including, but not limited to, invoice tracking, filing and processing, purchase quoting, tracking, and processing. * Provides after hours and on call support; requires 24/7/365 cellular phone and/or pager duty. * Provides support to end users in the selection, procurement, use, and maintenance of software programs and hardware. * Records and maintains hardware and software inventories, site and/or server licensing, and user access and security. * Responsible for project management as it pertains to working with the project head for system design, change management, communication, and implementation. * Reviews computer and peripheral equipment maintenance malfunctions and recommends direction after determining costs and impact. * Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration. * Maintains applications to keep software current with necessary software updates and upgrades. * Ensures projects are completed within budget, on time, and within company policies, procedures, and regulations. * Recommends development of plans for systems development and operations, manages hardware and software purchases, and contributes to budget planning. * Manages computer operation scheduling, backup, storage, and retrieval functions. * Works safely, following all established safety rules and regulations * Communicates effectively with co-workers, supervisors and guests * Follows all relevant policies and procedures * Must be actively at work to perform the essential functions of this job. Qualifications * Minimum 5 years' experience with servers, system backups, system recovery, disaster recovery, H.A. solutions, budget planning, strategic planning, and contingency planning. * Minimum of a 4-year college degree in a related major. Related experience may be considered if education requirement is not met. * Must possess proficient executable knowledge of Client Access, MS Office (including 365), MS Exchange, MS SQL Server, MS * Windows Server, Windows PC Operating Systems, VMWare, VLANs, VOIP, Cisco solutions, internet control systems, email control systems, network printing, ETH cabling, FX cabling, network switching, network security, malware protection, and other systems as they are added. * SOX audit experience preferred. * Must possess proficient executable knowledge of Active Directory, Organizational Unit Structure, Security, and the administration of Group Policy. * Must possess knowledge of administration of network solutions and servers. * Working knowledge of point of sale systems, hotel systems and casino management systems preferred. * Good appearance, oral communication, and interpersonal skills * Ability to work in an extremely fast-paced work environment where working with deadlines is the norm * Experience in contract negotiations, service agreements, vendor management, and project management. * Must possess LAN/WAN cabling and connectivity knowledge. * Must be able to logically and independently plan, organize, and complete work. * Must possess well-developed interpersonal skills, initiative, and the ability to set and achieve high standards of performance. * Must be able to solve problems and deal with a variety of situations. * Must present an overall professional appearance and report to work in appropriate attire. * Must be able to work weekends, holidays and nights as needed. * Must be able to successfully pass a background check ADDITIONAL FUNCTIONS: * Performs other duties as assigned. PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally) * While performing the duties of this job, the Team Member is regularly required to talk or hear. * Constant standing; walking; sitting; using hands to finger, handling or feeling objects, tools, or controls * Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl * Frequently lift and/or move up to 50-100 lbs. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS: * Mandatory participation in a rotational on-call shift * Ability to work in a 24/7 non-standard shift environment * Frequently required to risk danger of electrical shock and/or radiation (from computers) * The noise level in the work environment is usually moderate LICENSE REQUIREMENTS: * Delaware Lottery License (State of Delaware) What's in it for you: * Competitive Salary with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts Target Salary Range: $64,500 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!

MUST be authorized to work in the United States for any employer. MUST be available to start working within 3 weeks of offer acceptance date. SEGULA TECHNOLOGIES is assisting a major automotive OEM in hiring a Maintenance Technical Support Engineer to join our growing team in New Castle, DE. This is a DIRECT hire opportunity, NOT a Contractual role. Our client offers a competitive salary and benefits plan including comprehensive relocation package, and great opportunities for career growth! Job Description Adhere to established safety procedures in Technical Work Center and New Castle Facility. Ability to validate and repair equipment within the HVAC/Galley Technical Work Center. Validation, testing, and repair of HVACR (35-ton and smaller HVAC package units), chillers, refrigerators, freezers, commercial microwave ovens, convection ovens, water heaters, and toasters. Operate a variety of portable/diagnostic test equipment, including refrigerant gauges, multimeters, current probes, megohmmeters (Meggers), PC, and graphic information to diagnose malfunctions. Assemble, repair, and replace mechanical systems: wiring, connectors, and contactors, compressors, motors, fans, circuit breakers, valves, switches, and refrigeration piping. Troubleshoot using schematics. Assist with building & designing bench test equipment. Safe use and operation of power tools to include but not limited to drills, pneumatic presses, pneumatic tools. Safe use and operation of hand tools to include but not limited to wire crimpers, wire strippers, screwdrivers, pliers, hammers, wrenches, torque wrenches, files, and socket sets. Familiar with Windows operating systems and MS Office. Proper use of PPE while performing daily tasks. Experience working on exposed/energized equipment in a controlled environment. Knowledge of Lock Out Tag Out (LOTO) procedures. Ability to perform root cause analysis on failed components when required. Ability to read, write, and communicate proficiently. Qualifications High school diploma or GED. Completion of technical school or Apprenticeship Program (HVACR preferred). Journeyman HVAC License (preferred). 5 years minimum HVAC related work experience. Experienced in electrical repairs and testing advanced HVAC electrical/electronic equipment (rail experience preferred). Reading, drafting, and interpreting schematics/blueprints. Brazing experience required (high pressure systems). Universal EPA CFC Technician certification required (40 CFR Part 82, Subpart F). Additional Information All your information will be kept confidential according to EEO guidelines.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Title: Network Administrator - Intermediate Clearance Required: Secret Education: BA/BS degree or associate's degree with an additional 2 years of experience Experience: Minimum of 5 years of relevant experience Certifications: Must be DoD 8570.01-M / 8140 compliant with active CompTIA Network+ CE, CCNA, or equivalent certification Position Overview: Under general supervision, the Network Administrator - Intermediate is responsible for the acquisition, installation, configuration, maintenance, and operation of local area network (LAN) systems. This role supports both the performance and security of network infrastructure and ensures that all network operations align with DoD standards and organizational objectives. Key Responsibilities: Install, configure, and maintain all network hardware and software. Monitor and manage network performance to ensure high levels of data availability. Enforce security procedures and ensure compliance with DoD cybersecurity policies. Evaluate, develop, and maintain telecommunications systems. Troubleshoot and resolve network hardware, software, and connectivity issues. Develop and implement network policies, procedures, and standards. Provide end-user training and support for network access and functionality. Report to a PC Support Manager or Senior Network Administrator as required. Technical Skills and Knowledge: Demonstrated experience with Layer 2/3 switches, Wireless Access Points, wireless devices, Firewalls, Routers, and Encryption devices. Proficient in configuring and troubleshooting routing protocols such as OSPF and BGP. Experience with IPSEC, IPv4/IPv6 network configurations. Knowledge of IEEE 802.1x (port-based network access control), 802.11 (wireless LANs), MAC bridging, and network traffic management standards. Familiarity with encryption and encoding standards used in secure communications. Kwaan Bear Technology (KBT), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KBT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KBT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KBT will not tolerate discrimination or harassment based on any of these characteristics.

Network Administrators / Engineers (Talent Pool) Clearance Required: Secret Greetings and Introduction: Thank you for considering potential future opportunities with EPIC Scientific LLC. This is not an active opening, but your interest helps us build a pool of qualified candidates for upcoming Network Engineering needs. Position Overview: A future Network Engineer at EPIC Scientific would be responsible for designing, configuring, and maintaining secure, scalable, and resilient networks. You would support defense operations by ensuring network performance meets mission-critical standards. Typical Tasks Include: Configuring, monitoring, and maintaining network equipment (switches, routers, firewalls). Implementing security protocols and monitoring network traffic. Troubleshooting network performance issues and optimizing bandwidth usage. Coordinating with cross-functional teams to support network integration and upgrades. Documenting network configurations and procedures. Other duties as required to meet future project objectives. Position Requirements: U.S. Citizenship. Eligible for DoD Secret Security Clearance. Bachelor's degree in Network Engineering, Information Technology, or related field. Understanding of networking protocols (TCP/IP, DNS, DHCP) and OSI model. Required Skills: Hands-on experience with networking hardware and tools. Basic knowledge of network security principles. Strong analytical and communication skills. Desired Skills: Experience with DoD networks or classified environments. Certifications such as CCNA or Network+. Familiarity with network automation tools and scripting. Benefits of Working at EPIC Scientific: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & 11 Paid Holidays) Short Term & Long Term Disability Training & Development opportunities HSA, FSA, HRA options 401K Matching Profit Sharing We thank you for your interest in our future Network Engineer roles. Although not active at this time, your credentials will help us connect with you when relevant opportunities become available.

We are in need of a SAP Support Specialist to provide front-line operational assistance for enterprise resource planning systems, ensuring stable day-to-day performance and smooth execution during major deployment events. This role works closely with project leadership, implementation partners, and the Service Desk to maintain system health, guide end users, and uphold support standards throughout the ERP lifecycle. Core Responsibilities ERP Issue Intake & Resolution Act as the initial point of contact for ERP-related incidents and service requests. Perform Level 1/2 troubleshooting, escalating issues according to ITIL/ITSM practices. Oversee inbound tickets in ServiceNow to ensure timely handling and adherence to support expectations. Testing, Cutover & Deployment Readiness Provide extended coverage during system testing, cutover activities, and launch periods. Engage daily with PMO teams and implementation partners to review transition plans, outstanding risks, and required dependencies. Conduct routine environment checks to verify system stability and availability ahead of key milestones. User Access & System Preparation Confirm users are properly provisioned with system accounts, authentication tools, and access resets. Validate workstation setup, device connectivity, and peripheral functionality associated with ERP-driven workflows. Documentation & Knowledge Transfer Create and update How-To guides, support documentation, runbooks, and knowledgebase articles. Equip the wider Helpdesk team with training on ERP procedures, common problems, and escalation paths. User Communications & Stakeholder Interaction Deliver clear updates regarding outages, known issues, changes, and progress during incident resolution. Provide on-site support during location rollouts, assisting with hardware and process-related questions. Operational Flexibility Participate in after-hours or on-call rotations during critical testing and deployment stages. Assist with general Helpdesk responsibilities during non-peak ERP periods, ensuring consistent queue coverage and warm transitions. Qualifications Experience supporting ERP applications; exposure to SAP S/4HANA is highly advantageous. Familiarity with ITIL/ITSM service management frameworks and enterprise ticketing tools such as ServiceNow. Strong interpersonal and communication skills with the ability to support diverse user groups. Ability to operate effectively in time-sensitive, high-visibility environments.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit