Remote support specialist jobs in Fargo, ND - 38 jobs
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Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Moorhead, MN
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$36k-60k yearly est. 8d ago
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Biomedical Technician / Equipment Support Specialist - Information Systems
Blue Water Thinking
Remote support specialist job in Fargo, ND
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Fargo VA Medical Center
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $45,000 - $80,000 as a full-time employee or up to $59.56/hr. as a 1099 contractor
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
$45k-80k yearly Auto-Apply 10d ago
Technical Support Specialist
Pedigree Technologies 3.3
Remote support specialist job in Fargo, ND
Job Summary: The Technical SupportSpecialist serves as liaison between operations and customers following the customer implementation cycle. This role is accountable to provide solutions to break/fix issues or continued new installations for Pedigree Technologies products. It also includes some account setup, testing, training and implementation of Pedigree Technologies solutions. This individual provides first level technical support including problem diagnosis and resolution, setup and management of customer software, and telephone, email, and one-on-one technical support. Knowledge and Skills:
Minimum Associate's degree or combination of education and experience.
Technical support experience preferred.
Spanish language skills a plus and paid at a higher rate.
Previous use of call center phone systems preferred.
Excellent communication skills both written and verbal.
Ability to stay calm under pressure.
Excellent teamwork skills and strong customer service methodologies.
Ability to work collaboratively with others both internally and externally.
Proven multi-tasking, prioritization, organization and coordination skills.
Proficient in Excel, Outlook and Word with the ability to learn our solutions within three months.
Basic mechanical aptitude or general mechanical knowledge a plus.
Job Responsibilities:
Consult with users to determine and resolve hardware and software issues.
Perform data analysis and troubleshooting to isolate and diagnose client technical issues.
Provide telephone, e-mail and network alert response and utilize CRM and ticketing system to document and track open problems, billable time, and contracted time.
Responsible for keeping customer systems documentation up to date.
Provide detailed and effective communication to internal team. Follow escalation process for ongoing customer issues.
Work directly with vendors to identify solutions and actively apply those solutions for improving the client's infrastructure.
Continuously strive to improve client support by identifying opportunities and recommending solutions for improving services efficiency and effectiveness.
Monitor customer networks via internal reporting tools; help resolve network and system problems, perform break-fix troubleshooting on client systems.
Utilize established script to use for customer calls.
Verify, document and create software bug reports for development team.
Routinely updates customer databases with key points to ensure open communication with all internal departments to ensure ongoing customer focused initiatives are achieved.
$36k-68k yearly est. 41d ago
Dynamic PC Support
Worldwide Techservices 4.4
Remote support specialist job in Fargo, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-53k yearly est. 16d ago
IT Help Desk Technician
Rural Psychiatry Associates
Remote support specialist job in Fargo, ND
Job Description
IT Help Desk Technician - Join Our Mission to Improve Rural Mental Health Care!
Rural Psychiatry Associates is seeking an experienced IT Help Desk Technician to join our growing team! If you are a technology-focused professional who enjoys problem-solving, supporting users, and ensuring reliable systems in a fast-paced healthcare environment, this is an opportunity to make a meaningful impact.
Why Join Us?
At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.
Our IT team plays a critical role in supporting both clinical and administrative operations. As an IT Help Desk Technician, you will help ensure our technology systems run efficiently so our providers and staff can focus on patient care.
The Role: What to Expect
Location: Based in our Fargo, ND office
Frontline IT Support: Serve as the primary point of contact for staff experiencing hardware, software, or system issues
System Management: Support, maintain, and optimize IT systems across the organization
Collaboration: Work closely with administration, staff, and partner sites to meet IT needs
Key Responsibilities
Provide Help Desk Support: Troubleshoot and resolve hardware, software, and system issues for employees
Install & Maintain Equipment: Set up computers, peripherals, and software for new and existing staff
Staff Training: Train employees on IT systems, software, and best practices
Assess IT Needs: Evaluate staff requests and recommend appropriate solutions
System Analysis & Improvement: Conduct quality analysis of IT systems and develop compare/contrast proposals with recommendations
Vendor & Resource Coordination: Obtain outside IT resources when needed
Communication & Reporting: Initiate actions and communicate unusual or critical IT issues to Administration
Project Leadership: Lead IT-related projects as assigned
Partner Site Support: Work with partner locations to ensure systems are connected and functioning properly
Meeting Participation: Attend meetings to address and appropriately direct IT-related issues
What We're Looking For
Associate's degree in Information Technology required; Bachelor's degree in a related field preferred
3-5 years of IT experience
Strong working knowledge of computer hardware, software, and network systems
Excellent problem-solving and analytical skills
Strong communication skills with the ability to support both technical and non-technical users
Ability to manage multiple priorities in a fast-paced environment
Highly organized, self-motivated, and able to work independently
Willingness to adapt to new technologies and evolving organizational needs
What We Offer
As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:
Medical, Dental & Vision Insurance
Long & Short-Term Disability Insurance
Life Insurance
Flexible Spending Accounts
401(k) Retirement Plan
Generous Paid Time Off (accrual based on hours worked)
Paid Holidays
If you're looking for a rewarding IT career where your work directly supports access to mental health care in rural communities, apply today!
Job Posted by ApplicantPro
$31k-52k yearly est. 13d ago
Help Desk Tech
Ingeus Via Alexander Mann Solutions
Remote support specialist job in Fargo, ND
Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client
base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.
Job Description
The IT Desktop SupportSpecialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.
Qualifications
Duties and Tasks/Essential Functions:
Deliver service and support to
end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Gather customer's information and
determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical
hardware and software issues involving internet connectivity, email
clients, and more.
Follow standard processes and
procedures;
Redirect problems to appropriate
resource;
Accurately process and record call
transactions using a computer and designated tracking software;
Organize ideas and communicate
oral messages appropriate to listeners and situations;
Stay current with system
information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly
and accurately;
Demonstrated proficiency in typing
and grammar;
Knowledge of relevant software
computer applications and equipment;
Knowledge of customer service
principles and practices;
Effective listening skills;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend
working availability on a Saturday or Sunday
Problem Solving,
Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
Customer Service, Quality Focus, PC Proficiency, System Administration
Other IT certification helpful but not required
Additional Information
Conditions:
Must be able to sit for long
periods of time
Position requires use of
headset/microphone
Salary: 16.25
Required Education: High School Diploma or GED, 2-year technical degree or similar
experience.
Required Experience: 1
year Customer Service
Location: Fargo, North Dakota
JobType: Full Time
Hours: Variable
$31k-52k yearly est. 60d+ ago
IT Support Analyst
Nodak Insurance Company 3.7
Remote support specialist job in Fargo, ND
Summary: We are seeking a motivated IT Support Analyst with excellent customer service to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
Essential Duties and Responsibilities
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and elicit problem details from service desk customers.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Escalate incidents with accurate documentation to a suitable technician when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledge bases as needed.
Identify and learn the appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Install antivirus software and ensure virus definitions are up to date.
Configure, install, and perform preventative maintenance of workstations, printers, and peripherals.
Test fixes to ensure an incident has been adequately resolved.
Develop help sheets and FAQ lists for end users.
Contribute to the technician's knowledge base as needed.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
Supervisory Responsibilities: None
Qualifications
Education and Experience:
College diploma or university degree in the field of Information Technology and/or 2 years equivalent work experience.
Required Knowledge and Skills:
Top-level focus on customer satisfaction, delivering exceptional customer support utilizing strong interpersonal communications, with a focus on rapport building, listening, and questioning skills.
Knowledge of basic computer hardware.
Experience with Windows operating systems.
Extensive application support experience with Microsoft Office and Google Workspace.
Working knowledge of a range of diagnostic utilities.
Familiarity with the fundamental principles of ITIL.
Exceptional written and oral communication skills.
Strong documentation skills.
Physical Requirements and Work Location:
Applicants must reside in Fargo/Moorhead or in proximity to be eligible for this position, as the role is based out of the home office.
Able to work in a typical office setting where the employee may occasionally lift and/or move up to 10 pounds.
The noise level in the work environment is usually moderate.
Occasional travel required (< 10%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nodak Insurance Company complies fully with all federal, state, and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.
$41k-58k yearly est. 15d ago
Deskside Support Analyst
Smartech
Remote support specialist job in Fargo, ND
Performs service, minimal repair (memory, hard drives, and batteries), and/or installation of computer products including, software that is packaged and ready for deployment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines resolution to minimize customer downtime. Involves the use of problem management databases and help desk systems.
LEVEL OVERVIEW AND QUALIFICATION:The Analyst I Level works on assignments that are routine in nature where the scope of work is generally documented and defined. Under general supervision repairs, installs, and tests less complex computer system hardware or software.Requires a minimum of 1-2 years of related work experience, working knowledge of MS OS and MS Office Products, high school diploma, or technical training, or equivalent combination of education and technical experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with customers responding to technical questions or requests for information.
Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support.
Performs general maintenance tasks, troubleshoots, and minimal repairs computer systems and peripheral equipment.
Performs basic computer hardware and software installations.
Proficient in troubleshooting and repair of various manufacturers' laptops, desktops, printers and peripherals.
Be particularly sensitive to avoid violations of customer policies and procedures in the course of troubleshooting which would risk the integrity of customer's data.
Document time and/ or trouble tickets and other administrative tasks.
Resolve user requests or services through the customer's work order system if applicable.
Coordinate support across multiple departments to provide I.S. Maintenance.
Configure network printing and IP addressing if applicable to client needs.
Install, move, upgrade and change equipment hardware and software based on project/client needs.
Other duties as assigned.
Working Place: Fargo, ND, United States Department : Projects
$43k-59k yearly est. 60d+ ago
Biomedical Engineering Support Specialist III
Veterans Engineering
Remote support specialist job in Fargo, ND
Job Description
Veterans Engineering is searching for a talented Biomedical Engineering SupportSpecialist III to join our dynamic team. In this critical role, you will provide advanced biomedical engineering support to healthcare facilities, ensuring all medical equipment is safe, functional, and compliant with healthcare regulations. You will be responsible for troubleshooting complex medical devices, conducting preventive maintenance, and providing training to staff on proper equipment use and safety practices. Our ideal candidate is detail-oriented, possesses strong analytical skills, and has a deep understanding of medical technology and regulations in the healthcare industry. This position is perfect for someone who is passionate about improving patient outcomes through high-quality engineering support and has a commitment to excellence in service delivery. We value diversity and strongly encourage candidates from all backgrounds, including those with military experience, to apply.
Responsibilities
Perform incoming inspection and periodic inspection on both new and current medical equipment or devices
Perform quality assurance check to assure that equipment conforms to manufacturer literature for components, parts, and performance
Install, Calibrate and Test medical equipment or devices in accordance with manufacturer's literature, certification to perform installation actions, and/or biomedical engineering department authorization to perform installation
Perform Inventory and Asset Management of medical equipment and document according to VA process and procedures
Perform preventive maintenance checks
Perform troubleshooting of equipment or device malfunction to determine source or cause of defect or malfunction
Perform scheduled and/or unscheduled maintenance
Document using VA's electronic system according to the VA standards
Requirements
A minimum of five years of hospital or healthcare experience performing medical equipment maintenance
Associate degree or higher in an applied science or equivalent military training
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various types of medical equipment
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards
Familiarity with the setup and application of test equipment
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.
$55k-88k yearly est. 19d ago
IT Support Desk Technician - Fargo, ND (On Site)
Medbridge Healthcare
Remote support specialist job in Fargo, ND
⭐ IT Support Desk Technician Opportunity ⭐
Fargo, ND | (On Site Required)
Full Time | Monday through Friday | 8:00 AM to 5:00 PM
MedBridge Healthcare is seeking an experienced IT Support Desk Technician to support our Fargo, ND operations and partner sites. This role is ideal for a customer focused IT professional who enjoys hands on support, troubleshooting, and working closely with internal teams in a healthcare environment.
✨ What We Offer
Medical, dental, and vision insurance
Generous PTO and paid holidays
401(k) with employer match
Company paid life insurance
Employee assistance program
Stable weekday schedule with no nights or weekends
Hybrid work model after initial onboarding period
Opportunities to grow within a national healthcare organization
What You'll Do
Provide IT support to employees both remotely and on site
Troubleshoot hardware, software, network, and system issues
Configure, maintain, and support Windows systems and Microsoft 365 applications
Document issues, solutions, and system updates accurately
Maintain inventory and asset tracking for IT equipment
Install, upgrade, and maintain equipment at labs and partner sites
Coordinate lab changes and relocations with leadership and site managers
Train employees on new equipment and software upgrades
Collaborate with sleep labs on network and system functionality
Communicate proactively with managers regarding site needs and improvements
What We're Looking For
Minimum two - three years of experience in IT support or help desk roles
Strong customer service and communication skills
Proficiency with Windows OS, Microsoft Office, and Microsoft 365 services
Experience troubleshooting hardware, software, and web based applications
Working knowledge of networking, security, and database systems
Ability to multitask, prioritize, and resolve issues efficiently
Strong attention to detail and documentation skills
Certifications in IT, networking, or security preferred but not required
Collaborative team oriented mindset with a willingness to learn
Schedule
Monday through Friday, 8:00 AM to 5:00 PM
Why MedBridge?
MedBridge Healthcare is a national leader in sleep medicine, partnering with hospitals and physician practices to provide integrated sleep diagnostic and therapy services. Our IT team plays a critical role in supporting patient care across the organization.
STATEMENT OF POLICY
MedBridge is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as an individual with a disability.
AFFIRMATIVE ACTION PLAN (AAP)
The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.
REASONABLE ACCOMMODATION
Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at ************** or TTY 711 (Relay).
EMPLOYMENT ELIGIBILITY
This employer participates in E Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Minimum two - three years of experience in IT support or help desk roles
Strong customer service and communication skills
Proficiency with Windows OS, Microsoft Office, and Microsoft 365 services
Experience troubleshooting hardware, software, and web based applications
Working knowledge of networking, security, and database systems
Ability to multitask, prioritize, and resolve issues efficiently
Strong attention to detail and documentation skills
Certifications in IT, networking, or security preferred but not required
Collaborative team oriented mindset with a willingness to learn
$39k-62k yearly est. 36d ago
Operational Support Specialist
Collective/Great States
Remote support specialist job in Fargo, ND
Collective is a growing property management company that focuses on building relationships and providing an exceptional place to call home. Our team takes pride in our communities and creates connections with our residents. As an Operational SupportSpecialist at Collective, you are the detail-oriented, organized professional who keeps everything running smoothly behind the scenes. You thrive on accuracy, efficiency, and supporting the team through high-volume administrative tasks in AppFolio. This role allows our on-site teams to focus on leasing, resident engagement, and property performance while you handle the essential back-office work from our support office.
Our EPIC Values
Enthusiasm:
Our team provides us with the inspiration that fuels our desire and drive to succeed.
Perseverance:
We rise to the challenge with confidence. We have a work ethic, determination, and grit that accomplishes the task necessary to succeed.
Integrity:
Being honest, trustworthy, and transparent. We do what's right even when no one is looking.
Collaboration:
Every team member commits to working together to achieve common goals.
Key Responsibilities
RUBS Review and Approval
Rental application review & document chasing
Renewal lease process (send offers → follow-up)
Delinquency & in-house collections (up to 60 days post-move-out)
Resident chargebacks (including resident electrical chargebacks)
Credit-card coding for on-site/maintenance purchases
Resident compliance (insurance, pets, vehicles, resident electrical audits)
Security deposit dispositions
Backup leasing support (communication as needed)
Assist in tenant notices (with Community Manager approval)
Ad-hoc special projects & reports for Regional Managers
Qualifications
2+ years of multifamily property management experience preferred
Proficiency with Microsoft Office
Driver's license & ability to pass a background check
Proficiency with industry software (AppFolio preferred)
Knowledge, Skills, And Abilities Required
Ability to work independently
Project management
Collaboration with others
Problem solving/analysis
Business acumen
Communication proficiency
Ethical conduct
Benefits and Perks
Health, dental, and vision insurance with HSA and FSA options
Supplementary insurance
401(k) with company match
Paid time off and 10 paid holidays
Paid volunteer hours
Professional development opportunities
Competitive salary
Physical Demands
Must be able to lift 25 pounds at a time
Work Environment
This position is based in our support office and requires regular office hours to be maintained.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
$32k-48k yearly est. 18d ago
Network Administrator (Intermediate-Level)
Link Solutions 4.2
Remote support specialist job in Fargo, ND
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".
We are ISO 9001:2008, ISO 20000-1:2018, and ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a Network Administrator (Intermediate-Level) to join our team in Fargo, ND.
Must be a U.S. Citizen
DoD Top Secret Clearance required
Non-remote (relocation incentive available)
The Network Administrator will provide technical and system administration support for the Air National Guard's Unmanned Aerial Vehicle (UVA) operations in Fargo, ND. You will be a part of a diverse team supporting a mission-critical information system, responsible for the analysis, administration, voice, video, and/or data communications networks in support of UAV operations and related infrastructure.
Job Responsibilities:
Analyze, administer, and maintain voice and video data communications networks.
Maintain network security and ensure compliance with security policies and procedures.
Evaluate hardware and software, including peripheral, output, and related equipment.
Participate in the development and implementation of network-related procedures and standards.
Participate in and may lead aspects of major network installations and upgrades.
Interface with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
Develop and implement testing strategies and document results.
Provide local on-call/call-back touch labor support.
Manage the network components of a global information system.
Patches/upgrades firmware/changes components, and maintains the network
Configure switches, routers, and crypto devices.
Provide advice and training to end-users.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications
U.S. Citizenship
Top Secret Clearance required
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Two (2+) years of directly related experience in network administration and support.
Experience with network installations and upgrades.
Experience evaluating hardware and software-related equipment.
Computing Environment certification in Windows Server, ACAS, HBSS, or similar technology within 6 months of hire.
Preferred:
Knowledgeable and experienced in VMware NSX or CISCO VXLAN.
Knowledgeable in creating a PPS (Ports, protocols, & services) request.
Experience working in a Department of Defense (DoD) environment.
A problem solver and troubleshooter who thrives in resolving complex problems.
Excellent communication skills (written and oral) and interpersonal skills.
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Additional Information
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability and life insurance, referral bonuses, certification reimbursement program, retirement plan, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
$68k-84k yearly est. 6d ago
Network Administrator RPA-SOC ND
Tenax Technologies 4.4
Remote support specialist job in Fargo, ND
TENAX Technologies is currently seeking Network Specialists to provide systems, application, communications and network systems support in service of the Air National Guard (ANG) Remotely Piloted Aircraft (RPA) Special Operations Center (SOC). The Network Specialist will interface with fellow contractors, military personnel, and government clients in support of network infrastructures supporting RPA in addition to providing direct hands-on network expertise to install and maintain network architectures for the RPA-SOC, which operates 24/7/365. The ideal candidate will have a solid understanding of network technologies, protocols, and standards required to integrate and sustain information transport systems.
Key Responsibilities
Provide ongoing support of communications and network systems architecture, video distribution, long-haul communications systems, and enhancement support for operations.
Analyze, troubleshoot, and maintain RPA-SOC computer and network systems including hardware, software, operations support for Microsoft Windows and other operating systems at multiple classification levels.LAN/WAN communications, firewalls, operations support for Microsoft Windows operating systems, and networks at multiple classification levels.
Ensure proper configuration of servers, virtual servers, storage solutions, computer, and software necessary routers, switches, firewalls, crypto and other communications equipment necessary for the successful operation of the RPA-SOC.
Maintain accurate records of service requests and resolutions.
Participate in on-call rotation for after-hours support.
Requirements
+/- 5 years of experience with network design, testing, development, and integration
Experience with LAN/WAN, cryptographic equipment, multicast routing on Commercial-off-the-shelf (COTS) equipment such as Cisco.
Knowledge of industry best practices for designing, implementing, and maintaining network security and service availability throughout the system life cycle.
Ensure network and equipment meet applicable security technical implementation guides (STIGs).
Identify technical applicability, remediate, and support mitigation of IAVA notices and support metric reporting.
Experience in VMWare virtualized environment.
Follow industry and department trends and developments to ensure services are consistent with, and/or superior to, industry best practices.
Knowledge of computer networking and network-based information assurance devices.
Ability to work independently and in a team environment.
Strong problem-solving skills.
This position involves work typical of an office environment with no unusual hazards. There is occasional lifting up to 30 pounds.
Clearance Requirement:
An active TS clearance with eligibility for TS/SCI is required.
Mandatory Requirement:
Security+ CE Certification or similar DOD 8570 IAT II certification.
Preferred Qualifications:
Other desired certifications include: MCSA, MDAA, CCNA, VMWare VCTA.
$72k-90k yearly est. 6d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Fargo, ND
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$31k-52k yearly est. 8d ago
Biomedical Technician / Equipment Support Specialist - Information Systems
Blue Water Thinking
Remote support specialist job in Fargo, ND
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Fargo VA Medical Center
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $45,000 - $80,000 as a full-time employee or up to $59.56/hr. as a 1099 contractor
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
$45k-80k yearly 11d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Fargo, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$38k-53k yearly est. 51d ago
Help Desk Tech
Ingeus Via Alexander Mann Solutions
Remote support specialist job in Fargo, ND
Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games
Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services
. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.
Job Description
The IT Desktop SupportSpecialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment.
Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.
Qualifications
Duties and Tasks/Essential Functions:
Deliver service and support to
end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Gather customer's information and
determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical
hardware and software issues involving internet connectivity, email
clients, and more.
Follow standard processes and
procedures;
Redirect problems to appropriate
resource;
Accurately process and record call
transactions using a computer and designated tracking software;
Organize ideas and communicate
oral messages appropriate to listeners and situations;
Stay current with system
information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly
and accurately;
Demonstrated proficiency in typing
and grammar;
Knowledge of relevant software
computer applications and equipment;
Knowledge of customer service
principles and practices;
Effective listening skills;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend
working availability on a Saturday or Sunday
Problem Solving,
Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
Customer Service, Quality Focus, PC Proficiency, System Administration
Other IT certification helpful but not required
Additional Information
Conditions:
Must be able to sit for long
periods of time
Position requires use of
headset/microphone
Salary: 16.25
Required Education:
High School Diploma or GED, 2-year technical degree or similar
experience.
Required Experience:
1
year Customer Service
Location:
Fargo, North Dakota
JobType:
Full Time
Hours:
Variable
$31k-52k yearly est. 1h ago
IT Help Desk Technician
Rural Psychiatry Associates
Remote support specialist job in Fargo, ND
IT Help Desk Technician - Join Our Mission to Improve Rural Mental Health Care!
Rural Psychiatry Associates is seeking an experienced IT Help Desk Technician to join our growing team! If you are a technology-focused professional who enjoys problem-solving, supporting users, and ensuring reliable systems in a fast-paced healthcare environment, this is an opportunity to make a meaningful impact.
Why Join Us?
At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.
Our IT team plays a critical role in supporting both clinical and administrative operations. As an IT Help Desk Technician, you will help ensure our technology systems run efficiently so our providers and staff can focus on patient care.
The Role: What to Expect
Location: Based in our Fargo, ND office
Frontline IT Support: Serve as the primary point of contact for staff experiencing hardware, software, or system issues
System Management: Support, maintain, and optimize IT systems across the organization
Collaboration: Work closely with administration, staff, and partner sites to meet IT needs
Key Responsibilities
Provide Help Desk Support: Troubleshoot and resolve hardware, software, and system issues for employees
Install & Maintain Equipment: Set up computers, peripherals, and software for new and existing staff
Staff Training: Train employees on IT systems, software, and best practices
Assess IT Needs: Evaluate staff requests and recommend appropriate solutions
System Analysis & Improvement: Conduct quality analysis of IT systems and develop compare/contrast proposals with recommendations
Vendor & Resource Coordination: Obtain outside IT resources when needed
Communication & Reporting: Initiate actions and communicate unusual or critical IT issues to Administration
Project Leadership: Lead IT-related projects as assigned
Partner Site Support: Work with partner locations to ensure systems are connected and functioning properly
Meeting Participation: Attend meetings to address and appropriately direct IT-related issues
What We're Looking For
Associate's degree in Information Technology required; Bachelor's degree in a related field preferred
3-5 years of IT experience
Strong working knowledge of computer hardware, software, and network systems
Excellent problem-solving and analytical skills
Strong communication skills with the ability to support both technical and non-technical users
Ability to manage multiple priorities in a fast-paced environment
Highly organized, self-motivated, and able to work independently
Willingness to adapt to new technologies and evolving organizational needs
What We Offer
As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:
Medical, Dental & Vision Insurance
Long & Short-Term Disability Insurance
Life Insurance
Flexible Spending Accounts
401(k) Retirement Plan
Generous Paid Time Off (accrual based on hours worked)
Paid Holidays
If you're looking for a rewarding IT career where your work directly supports access to mental health care in rural communities, apply today!
$31k-52k yearly est. 13d ago
Network Administrator (Intermediate-Level)
Link Solutions, Inc. 4.2
Remote support specialist job in Fargo, ND
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, "Mission First, Customer Always".
We are ISO 9001:2008, ISO 20000-1:2018, and ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a Network Administrator (Intermediate-Level) to join our team in Fargo, ND.
* Must be a U.S. Citizen
* DoD Top Secret Clearance required
* Non-remote (relocation incentive available)
The Network Administrator will provide technical and system administration support for the Air National Guard's Unmanned Aerial Vehicle (UVA) operations in Fargo, ND. You will be a part of a diverse team supporting a mission-critical information system, responsible for the analysis, administration, voice, video, and/or data communications networks in support of UAV operations and related infrastructure.
Job Responsibilities:
* Analyze, administer, and maintain voice and video data communications networks.
* Maintain network security and ensure compliance with security policies and procedures.
* Evaluate hardware and software, including peripheral, output, and related equipment.
* Participate in the development and implementation of network-related procedures and standards.
* Participate in and may lead aspects of major network installations and upgrades.
* Interface with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
* Develop and implement testing strategies and document results.
* Provide local on-call/call-back touch labor support.
* Manage the network components of a global information system.
* Patches/upgrades firmware/changes components, and maintains the network
* Configure switches, routers, and crypto devices.
* Provide advice and training to end-users.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications
* U.S. Citizenship
* Top Secret Clearance required
* IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
* Two (2+) years of directly related experience in network administration and support.
* Experience with network installations and upgrades.
* Experience evaluating hardware and software-related equipment.
* Computing Environment certification in Windows Server, ACAS, HBSS, or similar technology within 6 months of hire.
Preferred:
* Knowledgeable and experienced in VMware NSX or CISCO VXLAN.
* Knowledgeable in creating a PPS (Ports, protocols, & services) request.
* Experience working in a Department of Defense (DoD) environment.
* A problem solver and troubleshooter who thrives in resolving complex problems.
* Excellent communication skills (written and oral) and interpersonal skills.
* Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Additional Information
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability and life insurance, referral bonuses, certification reimbursement program, retirement plan, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
$68k-84k yearly est. 5d ago
Network Administrator RPA-SOC Fargo,ND
Tenax Technologies 4.4
Remote support specialist job in Fargo, ND
TENAX Technologies is currently seeking Network Specialists to provide systems, application, communications and network systems support in service of the Air National Guard (ANG) Remotely Piloted Aircraft (RPA) Special Operations Center (SOC). The Network Specialist will interface with fellow contractors, military personnel, and government clients in support of network infrastructures supporting RPA in addition to providing direct hands-on network expertise to install and maintain network architectures for the RPA-SOC, which operates 24/7/365. The ideal candidate will have a solid understanding of network technologies, protocols, and standards required to integrate and sustain information transport systems.
Key Responsibilities
Provide ongoing support of communications and network systems architecture, video distribution, long-haul communications systems, and enhancement support for operations.
Analyze, troubleshoot, and maintain RPA-SOC computer and network systems including hardware, software, operations support for Microsoft Windows and other operating systems at multiple classification levels.LAN/WAN communications, firewalls, operations support for Microsoft Windows operating systems, and networks at multiple classification levels.
Ensure proper configuration of servers, virtual servers, storage solutions, computer, and software necessary routers, switches, firewalls, crypto and other communications equipment necessary for the successful operation of the RPA-SOC.
Maintain accurate records of service requests and resolutions.
Participate in on-call rotation for after-hours support.
Requirements
+/- 5 years of experience with network design, testing, development, and integration
Experience with LAN/WAN, cryptographic equipment, multicast routing on Commercial-off-the-shelf (COTS) equipment such as Cisco.
Knowledge of industry best practices for designing, implementing, and maintaining network security and service availability throughout the system life cycle.
Ensure network and equipment meet applicable security technical implementation guides (STIGs).
Identify technical applicability, remediate, and support mitigation of IAVA notices and support metric reporting.
Experience in VMWare virtualized environment.
Follow industry and department trends and developments to ensure services are consistent with, and/or superior to, industry best practices.
Knowledge of computer networking and network-based information assurance devices.
Ability to work independently and in a team environment.
Strong problem-solving skills.
This position involves work typical of an office environment with no unusual hazards. There is occasional lifting up to 30 pounds.
Clearance Requirement:
An active TS clearance with eligibility for TS/SCI is required.
Mandatory Requirement:
Security+ CE Certification or similar DOD 8570 IAT II certification. Will assist good applicants in obtaining Sec+ but must be obtained before start date.
Preferred Qualifications:
Other desired certifications include: MCSA, MDAA, CCNA, VMWare VCTA.
How much does a remote support specialist earn in Fargo, ND?
The average remote support specialist in Fargo, ND earns between $29,000 and $62,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Fargo, ND