Remote support specialist jobs in Grand Junction, CO

Millennium Corporation is hiring a Computer Support Specialist in Salt Lake City, UT. Candidate must have an active Secret Clearance. The Computer Support Specialist will: Deliver IT technical support to end users and ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. Provide timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices. Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. Assume day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. Provide support and approved training for new technology deployment at CONUS and OCONUS locations. Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance. Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities. Provide day-to-day technical guidance and desk side support technical assistance to team members. Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. Qualifications: Candidate must have an active Secret Clearance Associates degree and 5 years of experience Must be A+ 8570 Certified

Senior Computer Support Specialist Compensation: $30/hour Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team! Join a dynamic team where you will assist end-users with computer hardware and software issues, providing essential support for internal business applications. This opportunity is ideal for someone passionate about technology and eager to make a significant impact by ensuring seamless IT operations. Key Responsibilities & Duties: Provide Tier 2/3 Support Upgrade and repair laptop and desktop computers Administer MS O365 and Active Directory Assist with LAN/WAN applications Install latest MS Windows Desktop OS versions Set up network printers and servers Create and maintain installation instructions Support Android and IOS device upgrades Log tickets and answer Help Desk calls Required Qualifications & Experience: High School Diploma or GED required 5 years' experience in Windows server environments 5 years' experience in remote customer support/helpdesk Current Driver's License US citizenship required due to DHS clearance Excellent interpersonal and communication skills Working knowledge of MS Windows Desktop OS Working knowledge of computer systems and networks Flexibility and adaptability to changing priorities Basic project management skills Nice to Have Skills & Experience: Experience with Kronos and OKTA/O365 Experience in setting up new office IT infrastructure Experience in TCP/IP network troubleshooting Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit If you are interested in learning more about the Senior Computer Support Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. 12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off) The Schedule is: 1) Weekday Shift (Wed-Fri) alternating Tuesdays 2) Weekend Shift (Sat-Mon) alternating Tuesdays Shifts are as following: 5:30 AM - 5:30 PM 5:30 PM - 5:30 AM Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

Desktop Support Technician - Contract to Hire Aurora, CO | On-site $28/hour | 4-Month Contract-to-Hire Be the face of IT support in a mission-driven environment. We're partnering with one of Colorado's most respected enterprise organizations to find a skilled Desktop Support Technician who thrives in a hands-on, in-person support role. This is a fantastic opportunity to work with outstanding leadership and make a real difference in the daily lives of users who rely on technology to do meaningful work. In this role, you'll be stationed on-site providing direct support to staff and teams - setting up workstations, troubleshooting hardware, resolving software issues, and supporting desktop infrastructure in person. While there will be some remote support elements, this position is primarily about being present, dependable, and highly responsive to those right around you. What You'll Do Provide hands-on support for desktops, laptops, printers, phones, and peripherals. Respond in person to staff needing immediate technical assistance. Troubleshoot hardware/software issues and escalate to engineers when needed. Install and configure new workstations and peripheral equipment. Support basic networking and connectivity at the desktop level. Document work thoroughly in the ticketing system and prioritize according to SLA. Assist with voice/data device support including phones and conference room technology. Rotate into on-call support once fully trained. Technical Environment Windows 10, Microsoft Office & O365 Active Directory administration SCCM / MECM deployment & management Dell & HP hardware (desktops/laptops) HP Network Printers & label printers PXE Boot imaging environments Citrix thin/thick/zero client support Mobile device troubleshooting (iOS/Android) SharePoint documentation Ticketing systems (e.g., ServiceNow) Requirements Active Directory experience SCCM (MECM) experience PXE Boot imaging Strong hardware support background Must be COVID and Flu vaccinated Must pass a drug screen and background check Prior desktop support experience in an enterprise or healthcare environment preferred Strong communication and customer service skills - you'll be face-to-face with users daily Preferred Qualifications: Apple device support Basic networking knowledge Akkadian experience Why This Role Stands Out Incredible team and leadership - you'll feel supported every step of the way Work with purpose - this organization's mission is meaningful and people-centered Stable, long-term potential - contract-to-hire opportunity Real impact - your support keeps the organization running smoothly This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** Position Summary: The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning. Primary Responsibilities, Essential Functions and Requirements: Communication & Professionalism: The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position. Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved Ensure productivity metrics are achieved and standardized processes are followed Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences. Adhere to and enforce company and client information security policies Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Technical Support: Maintain and support a mixed PC and MAC technology environment Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment Coordinate and set up AV for company meetings and events, including testing and setting up hardware Actively participate in departmental & client meetings Be available in the event of outages and urgent needs (may be after hours) Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments. Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency. Perform all other duties as assigned in support of IT and AV services. When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned. Requirements Experience and Qualifications: Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment Thorough knowledge of Windows desktop operating systems and basic office applications Experience administering user and group objects in Active Directory Experience administering Office 365/Exchange mailboxes Experience with desktop imaging tools (SCCM/WinPE is a preferred) Ability to provide after-hours support Strong interpersonal and communication skills Attention to detail, with a focus on systems processes adherence and organizational skills Strong analytical and problem-solving skills Self-starter with the ability to work independently as well as within a team environment Periodic weekly travel is required to remote sites for on-site support Preferred Skills: Experience supporting Office 365 and Windows server platforms Experience working with Education, Certifications and Licensures: Active Directory, PowerShell scripting, and SCCM Experience troubleshooting integrated or ad-hoc AV systems Experience supporting Cisco IP phones and Call Manager Two year degree or higher is preferred or equivalent work experience Microsoft, CompTIA A+ or other technical certificates desired Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

AimHire is partnering with a fast-growing software company in Denver, CO to find top talent to join their collaborative and supportive team. You'll start in Tier 1 support, mastering the software platform and handling basic technical troubleshooting, with the opportunity to advance quickly to Tier 2 and Tier 3 within six months. This role offers excellent benefits, clear career growth, and a people-first culture. Compensation: Starting Salary: $60,000 base + $6,000 annual bonus (paid quarterly at $1,500/quarter) for the first 6 months At 6 Months: Salary increases to $70,000 base + $10,000 annual bonus (paid quarterly at $2,500/quarter) Responsibilities: Build and maintain strong client relationships. Respond to client inquiries via email and phone. Provide technical troubleshooting for the software platform. Learn the platform in detail to resolve and escalate issues. Manage internal order entry and maintain customer databases. Collaborate with internal teams to resolve client concerns. Review accounts for accuracy and process updates. Requirements: Bachelor's degree in Accounting, Finance, Statistics, Mathematics, Data Science, Computer Science, or a related field. Exceptional communication skills. Strong organizational skills with attention to detail. Ability to thrive in a fast-paced environment. Proficiency in MS Outlook, Word, Excel, and PowerPoint. Technical aptitude and problem-solving skills. Career Path & Growth Opportunities: Start in Tier 1, advance to Tier 2 and Tier 3 within six months. Participate in the Support Analyst Training Program for in-depth product expertise. Promotion opportunities across Client Care, Sales, Operations, or Product. Recognition for contributions in a collaborative, growth-focused environment. AimHire is an equal opportunity employer.

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions. Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. Assist in the mentoring and training of all TSA II team members. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. Act as the primary escalation point for vendor and operations team communications during individual market center system outages. Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. This is a 6-month contract-to-hire position in Littleton. Work onsite at our Southpark Terrace location! REQUIRED SKILLS: 8+ years of help desk support experience High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology Exposure to ITIL foundational structures PREFERRED SKILLS: Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE) Bachelor's degree Warehouse experience Must be authorized to work in the US. Sponsorships are not available.

About The Role. We are seeking a proactive and technically skilled Service Desk Engineer to join our IT team, based in our US office. This role is pivotal in supporting our expanding presence in the US and ensuring seamless IT support across time zones. As Service Desk Engineer, you will provide high quality technical support to the business and confidently communicate with end-users, business stakeholders and the wider IT team as required. Your duties will include: Provide timely and effective technical support to end users across the US and wider group. Troubleshoot hardware, software, network, and application issues, escalating where necessary. Manage and resolve service desk tickets, ensuring SLAs are met. Support onboarding and offboarding processes, including account setup, preparing equipment and access management. Collaborate with the wider IT team to implement improvements and ensure consistent support across all office locations. Identify recurring issues and contribute to continuous improvement initiatives. Provide occasional out-of-hours support for incidents or scheduled maintenance. About you. Skills and Requirements: Proven experience in a service desk or IT support role, ideally within a financial services environment. Strong technical troubleshooting and problem-solving skills. Clear and professional communication with both technical and non-technical users. Ability to work independently and manage multiple priorities. Strong attention to detail. Personal qualities Integrity Inspires client and team confidence Adaptable and versatile Assertive and confident Discrete and tactful Emotional resilience ‘Can do' attitude Role model Appropriate office conduct and attitude to work

What You'll Do: • Serve as the first point of contact for users needing technical assistance • Handle support requests by phone or ticketing system • Troubleshoot issues involving software, hardware, networks, access, and user accounts • Identify recurring problems by reviewing historical data and system records • Escalate tickets to specialized teams when needed • Keep documentation, records, and databases up to date • Communicate clearly and professionally with users at various levels Minimum Qualifications (Mandatory): • AA Degree in a related field with at least 3 years of relevant experience OR High School diploma with 5 years of related experience and a valid certification • Must meet DoD 8140 IAT II compliance (Security+ CE qualifies) • Must be a U.S. Citizen • Must possess and maintain an active TS/SCI security clearance Preferred Skills & Background: • Strong communication and customer service abilities • Experience handling or supporting DoD-related equipment • Familiarity with Unix, Linux, or Solaris operating systems • Comfort working in high-visibility, fast-paced environments • Understanding of secure messaging systems or defense communication platforms

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays

Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry. The ideal candidate will have 1+ year of Tier 1 technical support within a Windows-based environment. This will be a contract to hire opportunity, paying $21-$25/hr. It will be fully in-office in Lafayette, CO during training, with the potential for a hybrid work schedule after the first several weeks. Role Overview This role will deliver front-line technical assistance across the organization. In this role, you will handle first-tier support requests, assist with day-to-day computer operations, and help maintain a smooth and efficient technology environment for all staff. You'll work within established ticketing workflows and troubleshooting procedures, providing exceptional customer service while supporting our internal hardware, software, network access, and general tech equipment. Serve as the first point of contact for user support, responding to help desk tickets and incoming support calls. Managing phone calls, emails, and ticket creation. Assist users with basic hardware issues and routine operating system or software challenges. Troubleshoot peripheral devices, network connectivity, internet access, and enterprise system functionality. Support the organization's tech inventory by ensuring equipment is tracked, organized, and readily available for use. Will be responsible for IT project support including mail merges, network consolidations, new software implementations, phone system overhaul, and duties related to additional IT transitions. Qualifications Associate's or Bachelor's degree in computer science or a related field, or equivalent hands-on technical experience. Previous Tier 1 help desk experience. At least one year of experience working in a Windows-based environment. Experience with Active Directory or similar. Experience with password resets, remote-in support tools, PC imaging. Onboarding Requirements: All employees must receive an annual influenza vaccination as a condition of employment. Requests for medical or religious accommodation will be considered. All offers would be contingent upon the passing of a background check.

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts | 40h work week A leading banking firm is seeking an experienced IT Support Specialist to provide high-quality technical support. This role focuses on delivering exceptional customer service, resolving technical issues efficiently, and supporting enterprise-level hardware and software. Key Responsibilities Deliver excellent customer service via phone, chat, and in-person support. Actively listen to users to understand issues and respond with urgency. Document incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application problems. Perform assessment, triage, research, and education to end users. Provide after-hours or weekend support as needed. Maintain strong attention to detail, follow-through, and a positive, team-oriented attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding resolution status. Handle challenging situations professionally and calmly. Qualifications Excellent customer service and communication skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support background preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving skills. Self-motivated and able to work independently under pressure. Able to work varied shifts, including evenings, weekends, and holidays.

Job Title: Sr. Tier 1 Desktop Support Technician Job Type: Full-Time Salary Range: $55,000 - $65,000 per year (plus extremely lucrative bonus program) About Us: We are a dynamic and growing Managed IT Services firm dedicated to providing top-notch IT support to our diverse client base. We specialize in delivering high-quality, responsive, and proactive IT services to small and medium-sized businesses. Our team is committed to fostering a collaborative and supportive work environment, and we are looking for a skilled Tier 1 Desktop Support Technician to join us in the Denver/Metro area. Job Description: As a Sr Tier 1 Desktop Support Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance for desktop, laptop, and network issues. Your role is critical in ensuring smooth day-to-day operations for our clients. You will work closely with our senior technical staff to resolve issues and escalate more complex problems when necessary. We want this role to grow into a Tier 2 role. Key Responsibilities: - Provide first-level technical support for desktops, laptops, printers, and other peripherals. - Troubleshoot hardware and software issues remotely and on-site. - Respond to service tickets, emails, and calls promptly, ensuring a high level of customer satisfaction. - Assist with the setup, configuration, and deployment of new equipment. - Perform basic network troubleshooting, including Wi-Fi connectivity, VPNs, and LAN issues. - Maintain detailed and accurate documentation of all client interactions and resolutions. - Collaborate with Tier 2 and Tier 3 support teams to escalate and resolve complex issues. - Participate in regular training and stay up-to-date with the latest industry trends and technologies. - Participate in on-call support rotation as required. Requirements: - Location: Must reside in the Denver/Metro area. - Experience: MINIMUM of 18 months of experience working for a Managed IT Services (MSP) company. - Strong knowledge of Windows and mac OS operating systems. - Experience with Office 365, Active Directory, and basic networking principles. - Excellent communication skills, both verbal and written. - Ability to work independently and manage multiple tasks effectively. - Strong customer service orientation and problem-solving skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Experience with ticketing systems like ConnectWise or HaloPSA. - Familiarity with remote monitoring and management (RMM) tools. Preferred Qualifications: - CompTIA A+, Network+, or similar certifications. Benefits: - Competitive salary based on experience and qualifications. - Lucrative Bonus Program - Health, dental, and vision insurance. - 401(k) with company match. - Paid time off and holidays. - Opportunities for professional development and advancement within the company. - Collaborative and supportive work environment. How to Apply: If you meet the above requirements and are passionate about providing excellent IT support, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role. We are an equal opportunity employer and welcome applications from all qualified candidates.

Network Administrator (AWS + On-Prem Hybrid Infrastructure) $130,000 - $160,000 Full-time | On-site Our client designs, builds, and operates advanced small satellite systems that power end-to-end space missions for communications, Earth observation, and scientific exploration. Their technology combines space-based innovation with secure, scalable ground systems, enabling seamless integration between orbit and operations on Earth. Position Summary We are seeking an experienced Network Administrator with a strong background in managing hybrid cloud and on-premises environments. The ideal candidate has hands-on expertise with AWS infrastructure, Cisco Firepower (FTD 1010) firewalls, and virtualized systems. In this role, you'll ensure reliable, secure, and high-performance connectivity between physical sites and AWS-hosted systems that support mission-critical satellite operations. This role involves maintaining and improving our secure network connectivity between physical sites and AWS-hosted infrastructure, ensuring uptime, security, and smooth operation across mission-critical systems that support our satellite operations and internal teams. Key Responsibilities Administer and maintain AWS infrastructure, including EC2 instances, VPCs, Route53, and AWS VPN configurations Manage AWS Veeam backup systems for EC2 and virtual machine snapshots, ensuring regular and on-demand backups Configure and maintain Cisco FTD 1010 firewalls, including site-to-site VPNs linking AWS and remote offices Monitor and troubleshoot VPN and network connectivity for users, infrastructure, and remote systems Support on-premises networking equipment, including routers, switches, and Wi-Fi systems (e.g., UniFi UDM SE) Maintain and manage VMware ESXi servers hosting internal VMs, GitLab runners, and development resources Administer OpenVPN servers, renew certificates, and manage user access using automation scripts Manage DNS configurations via AWS Route53 for hosted zones and internal systems Implement and maintain network security policies and consistent backup procedures across environments Diagnose and resolve routing, NAT, and performance issues across hybrid networks Collaborate with DevOps, IT, and engineering teams to support infrastructure scaling and modernization Minimum Qualifications Bachelor's degree in Information Technology, Computer Engineering, or related field, or equivalent hands-on experience 3+ years of experience as a Network Administrator or Systems Administrator in hybrid environments Proficiency in AWS infrastructure (EC2, VPC, Route53, VPN, IAM) Experience with Cisco Firepower Threat Defense (FTD 1010) or similar firewall platforms Strong understanding of VPNs, routing, NAT, and tunneling protocols Experience managing Veeam Backup for AWS or equivalent tools Familiarity with VMware ESXi environments and virtual machine management Proficiency in Linux administration (Ubuntu preferred) and SSH key management Hands-on experience configuring OpenVPN servers and scripting user management tasks Strong documentation, organization, and problem-solving skills Preferred Qualifications Experience with AWS GovCloud, GitLab infrastructure, or similar DevOps platforms Familiarity with UniFi network management or Raspberry Pi remote nodes Working knowledge of physical security systems (e.g., keyfob access, ADT) AWS or Cisco certifications (Solutions Architect, SysOps, CCNA, or higher) Why Join This Team? Work at the intersection of cloud and on-prem infrastructure supporting real-world satellite missions Own critical network systems that bridge space and terrestrial operations Collaborate with a small, high-performing engineering team where your work has a direct impact Grow into advanced roles in CloudOps, Infrastructure Engineering, or DevSecOps as the organization scales

Title: Tier 1/2 Helpdesk Technician Company: Tetra Tech Duration: 6 months contract to perm Pay: $18-$20/HR Hours: 40 hours, 8-5PM Interviews: 2 rounds Required Skills & Experience * 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email. * Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously * Experience troubleshooting Microsoft SCCM (System Center Configuration Manager) * Experience installing and troubleshooting desktop and laptop operating systems and applications. * Strong collaboration, communication, and customer service skills Nice to Have Skills & Experience *Experience with Cherwell as a ticketing software or ServiceNow *Fluency in French (to speak with French clients and resolve tickets) *Experience with Linux *Experience with MAC systems Job Description Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title: IT Support Technician Job Type: 6 Month CTH Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology. Responsibilities: Provide second-level support for location-specific trouble tickets. Support users with all technology-related issues and ensure one-call resolution. Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices. Analyze performance, identify problem areas, and provide actionable insights. Engage with multiple teams to resolve technical issues. Perform maintenance tests, identify and isolate issues, and escalate as needed. Assist with purchasing, inventory, and financial transactions for physical and licensed technology. Required Qualifications: Education: High school diploma or equivalent Work Experience: At least 2 years of IT experience. Customer service experience. Experience troubleshooting operating systems. Skills: Ability to work effectively with both technical and non-technical personnel. Preferred Qualifications: Associate's or bachelor's degree in IT or related field. Technical institute certification in a related field. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

IP Specialist - Patent Prosecution-Top national law firm! Hybrid option! Detail-oriented IP professional with expertise in U.S. and international patent prosecution, including preparation and filing of patent applications, docket management, correspondence with USPTO and foreign associates, and maintaining accurate records throughout the patent lifecycle. Skilled in reviewing Office Actions, preparing formal documents, managing deadlines, and ensuring compliance with statutory rules. Known for strong organizational skills, process accuracy, and ability to support attorneys and inventors in fast-paced legal environments. Prepare, file, and monitor U.S. and PCT patent applications and related formal documents. Manage prosecution deadlines through accurate docketing and workflow tracking. Coordinate with inventors, attorneys, examiners, and foreign associates. Review and process USPTO Office Actions, IDS submissions, and formalities. Maintain patent databases and ensure adherence to U.S. and international filing requirements. Support the drafting of client communications and prosecution strategies. Handle e-filing using USPTO (PAIR, Patent Center) and international portals. Manage annuities, assignments, and recordation processes as needed. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

As a member of the Talent and Culture organization at Client, you'll join a team that values collaboration, innovation, and growth. We're building a world-class Employee Solutions function that not only supports the business but also creates meaningful impact for candidates and employees. As an Onboarding Coordinator, you will play a critical role in ensuring a seamless and compliant new-hire experience. You will manage the full onboarding lifecycle for a steady volume of candidate - often across multiple roles, start dates and regions, oversee background checks and drug screens, troubleshoot system issues, and ensure data accuracy across all onboarding processes. You'll partner closely with Talent Acquisition, HR, and business leaders to create a consistent, high-quality onboarding journey and ensure every new hire starts strong. What You'll Do: Guide candidates through the onboarding journey, providing support, answering questions, and helping troubleshoot system issues in SuccessFactors. Monitor background check and drug screen results, follow up with candidates, and manage the adverse action process when required. Review and validate onboarding data to ensure accuracy, compliance, and alignment with hiring requirements. Partner with recruiters, coordinators, HR, and business partners to resolve onboarding issues and keep hiring timelines on track. Ensure all new hires are hired into the system accurately and on time to meet scheduling and start-date requirements. Support ongoing updates to onboarding processes, tools, and documentation; help drive adoption and consistent use of new workflows. Maintain clear communication with candidates and hiring managers to ensure a positive onboarding experience. Assist with special projects and process improvements to strengthen onboarding efficiency, compliance, and data integrity. What We're Looking For Minimum Requirements: High school diploma or GED equivalent. Bachelor's degree preferred. 1-2 years of experience in Talent Acquisition, HR, or related operations support. Experience with Microsoft Office (Excel, Outlook, Teams). Strong attention to detail and ability to manage multiple priorities. Preferred Qualifications: Experience with SAP SuccessFactors or a similar HRIS/ATS. Background in supporting recruiting programs (Onboarding, high-volume recruiting, seasonal hiring). Experience reviewing, auditing, or validating data for accuracy and compliance Strong collaboration and communication skills, with the ability to work across teams and functions. Skills to Help You Thrive in this Role: Analytical and problem-solving skills with a continuous improvement mindset. Strong written and verbal communication skills with high attention to detail. Ability to prioritize tasks and manage competing demands in a fast-paced environment. Ability to work independently and collaboratively, demonstrating strong teamwork and interpersonal skills. Ability to build effective relationships with employees at all levels of the organization, from front-line staff to senior leadership. Working Conditions: Hybrid role based in Lehi, UT, with in-office days Monday - Thursday; Remote on Friday.. Minimal travel required for business or project needs. Flexibility to adjust schedule occasionally to support key initiatives or special projects. Work is primarily sedentary, involving computer-based tasks. Rare lifting requirements beyond routine office activities. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Sharath Sai Email: ****************************** Internal ID: 25-54780