Remote support specialist jobs in Greenville, NC - 59 jobs
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Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Greenville, NC
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$38k-53k yearly est. 60d+ ago
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Senior Desktop Support Specialist
Novigo Solutions 4.3
Remote support specialist job in Kinston, NC
Novigo Solutions is an end-to-end IT Solutions provider, specialized in full cycle IT services and platform solutions. Novigo focuses mainly on latest technology platforms like Microsoft SharePoint , SalesForce , BI, RPA, E-Content Services, ERP Implementation & Support Services and Mobile Technologies. Novigo has over 200+ full time technical experts working on several leading technology platforms and serving Fortune 500 clients across the globe. Novigo aims to support clients business in a long-term relationship mode. With its unique delivery model, it helps the clients to achieve significant cost saving and business success. Novigo is headquartered in Dallas, Texas and has development centers in Bangalore and Mangalore. Novigo currently operates from India, US, UAE, Oman, KSA and Singapore.
Job Description
Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Qualifications
Customer Desktop Support:
Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer SupportSpecialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restore, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management:
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for the project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas:
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security:
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$62k-100k yearly est. 60d+ ago
Community Support Technician - New Bern
UMHS
Remote support specialist job in New Bern, NC
Job Description
Community Support Technicians needed for the New Bern area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Various shifts and hours available.
Requirements:
Reliable Transportation
Valid Driver's License
High School Diploma or equivalent.
Benefits:
Medical Insurance (full time only)
Dental Insurance
Vision Insurance
Telehealth -On line Doctor (Teledoc)
401K with company match
Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community.
Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Visit us on the web at ************
$35k-62k yearly est. 28d ago
Executive - Technical Support Leader - Greenville Manufacturing
GE Vernova
Remote support specialist job in Greenville, NC
SummaryThe Greenville Manufacturing Technical Support Leader will lead a technical support organization that encompasses Process Engineering, Industrialization, and Maintenance. This role will drive alignment with process and product (One Process One Product, 1P1P), Capacity Execution & Planning, Maintenance and support the lean organization in their line creation and moonshine efforts. This leader will lead the capacity team for future growth; provide oversight to the maintenance function to develop organizational capability to stabilize Operational Availability through Total Productive Maintenance (TPM), Mean Time to Repair (MTTM), Mean Time Before Failure (MTBF), Spares Control, and 100% PM completion. In addition, lead the Industrialization teams to ensure product and process capability are aligned prior to manufacturing. This position will also support Lean from an automation perspective as well as drive a clear understanding of global standards and processes to ensure repeatability. This role will be critical toward enabling future growth through capacity, lean, process improvements, and standardization.Job Description
As the Greenville Manufacturing Technical Support Leader, you will:
Lead overall direction and strategy in alignment with the Global Technical Support organization across technical support functions, including process engineering, capacity execution & planning, TPM Lean, digitization, process automation, and maintenance
Lead the establishment of short term and long-range strategies aligned with organizational goals to drive SQDCC
Strategically develop, coach, and motivate leaders to guide and support organizations for optimum day-to-day operations
Ensure strong collaboration across cross-functional leaders to develop standards and meet requirements to deliver to our customers and achieve business outcomes
Establish priorities with a clear focus on value stream execution, effective site read-across and communication, and the embodiment of the GE Vernova Way
Leverage budgeting and regular planning, forecasting and SI&OP rhythms to drive the value stream to ensure that scheduling, capacity, and structure are aligned to ensure success
Embody a global mindset to share best practices, and ensure standard work and a culture that activates read across items
Champion talent development across the team, effectively following talent processes and investing in hiring, growth, succession, and a culture of inclusion
Promote a working environment that encourages employee involvement to achieve excellence in all aspects of SQDC and compliance
Qualifications/Requirements
Bachelor's Degree in Engineering or related technical discipline
Minimum of 10 years of experience in supply chain with a minimum of 5 years of progressive leadership experience
Desired Characteristics
Strong knowledge in the disciplines of process automation and operations management aligned to this position, such as maintenance, engineering, industrialization, Lean, and capacity planning
Ability to set and lead vision and strategy, and collaborate and lead cross-functionally
Exhibits the GE Vernova Way
Leads with a Lean mindset and is skilled at applying Lean tools to improve business operations
Strong communication and analytical abilities and the capacity to drive continuous improvement
Strong organization and planning skills and have demonstrated expertise in providing strategic direction and further developing bench strength
Coaching, development and organizational leadership skills
Demonstrated ability to foster positive employee relations
Strong commitment to quality
For candidates applying to a U.S. based position, the pay range for this position is between $192,000 and $288,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus
This posting is expected to remain open for at least seven days after it was posted on 1/28/26
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity Executive Services. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off, and the Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits.
GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
#EB1
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
For candidates applying to a U.S. based position only:Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on January 21, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity Executive Services. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off, and the Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$67k-105k yearly est. Auto-Apply 6d ago
Forensic Assertive Community Treatment (FACT) Peer Support Professional (2560)
Ncgcare
Remote support specialist job in Greenville, NC
Bring Your Passion.
Carolina Outreach is seeking a Forensic Assertive Community Treatment (FACT) Peer SupportSpecialist provides support, advocacy, and mentorship to individuals with serious mental illness and co-occurring substance use disorders who are involved in the criminal justice system.
Build Your Purpose.
As a Forensic ACT Peer SupportSpecialist you would use your lived experience with behavioral health challenges and justice system involvement to build trust and guide individuals through recovery and reintegration into the community. This role emphasizes justice system navigation, reentry support, and coordination with legal and behavioral health services to reduce recidivism and promote long-term stability.
Position Highlights:
Provide peer support, mentorship, and advocacy to individuals with behavioral health needs and criminal justice involvement.
Assist clients in navigating the legal system, including compliance with court, probation, or parole requirements.
Support reentry and recovery efforts by helping clients access housing, employment, and behavioral health services.
Collaborate with law enforcement, probation officers, and community partners to promote diversion and treatment alternatives to incarceration.
Participate in FACT team meetings and document client interactions in accordance with program protocols and confidentiality standards.
The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.
Location:
Compensation: $21.15
*Final compensation is determined by factors such as education, licensure level, experience and other qualifications.
Qualifications
Education:
High School Diploma or equivalent
Certification / Licensure Requirements:
Certification as a Peer SupportSpecialist, and at least two years of sustained recovery from mental health or substance use challenges
Certifications: Crisis Prevention Intervention (CPI) certification required within 90 days of hire. CPR/First Aid certification required.
Valid Driver's License and Reliable Transportation required.
Experience / Knowledge Requirements:
Lived experience with criminal justice involvement (incarceration, probation, or other legal system engagement) and demonstrated stability in the community.
Strong knowledge of behavioral health recovery principles, reentry challenges, and justice system operations.
Ability to effectively engage and support individuals with complex needs, including mental health, substance use, and legal issues.
Preferred: Experience working in forensic mental health settings, reentry programs, or advocacy roles related to justice-involved populations.
Grow with Us.
Beyond the engaging work, you'll also benefit from ncg CARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.
Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
Educational Assistance (your position, date of hire and years of service determine your eligibility)
Advancement and Career Development Opportunities
Join a team dedicated to providing responsive, effective, and compassionate care to our communities. Together, we can make a difference-starting with you.
Equal Opportunity Employer: ncg CARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ******************.
ncg CARE participates in the E-Verify program. Therefore, any employment with ncg CARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncg CARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.
EEO is the Law
EEO Supplement
E-Verify
Family Medical Leave
Pay Transparency
ncg CARE and all partner affiliates maintain a drug-free workplace
$21.2 hourly 6d ago
Field Tech Support
Echostar 3.9
Remote support specialist job in Greenville, NC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.25/Hour
$20.3 hourly 7d ago
Phone Interview for Desktop Support in Wilson NC
360 It Professionals 3.6
Remote support specialist job in Wilson, NC
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Title/ Designation: Lead Desktop Support Special
Duration of Contract: 1 Year + Extendable
Interview Type: In Person Only
Location: Wilson, NC 27895
Qualifications
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading appropriate software for customers
Installing local and network printers and other peripherals and configuration of same
Migrating data and user profiles
Documenting process and procedures related to technical field support activities
Additional Information
Thanks and Regards,
Amrita Sharma
408 766 0000 EXT. 426
amrita.s@)360itpro.com
$44k-71k yearly est. 60d+ ago
Desktop Support
Msysinc
Remote support specialist job in Wilson, NC
North Carolina Corporation having experience in IT consulting for more than 10 years
Qualifications
Required Skills
3 years Must possess strong customer service skills and the ability to communicate to both technical and non-technical personnel
Needs moderate knowledge and demonstrable skills with Intel/AMD-based computing equipment, LAN-attached printing/scanning devices, Windows OS
Needs moderate knowledge and demonstrable skills with Microsoft Office, and O365
Require experience in PC swap outs
Strong organizational skills required
Windows XP, Windows 7
PC Refresh experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
$39k-61k yearly est. 60d+ ago
North America Technical Support Engineer
Gunnebo Aktiebolag
Remote support specialist job in Greenville, NC
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
About the role
Gunnebo North America is looking for a full-time, enthusiastic, results driven and forward-thinking Sales and Service Engineer to join our growing team, covering the US and Canada markets. In this role, you will service and support existing and new customers by providing product and installation support, responding to service requests, and carrying out preventive maintenance. You will also provide technical support to our Sales team as new opportunities arise. This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.
What you will do:
* Provide Sales Engineering support for new opportunities throughout the Sales life cycle
* Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
* Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
* Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
* Backup and assist the service team and other engineers to ensure most effective delivery of service provision
* Follow customer procedures to ensure efficient job closure
* Provide regular and professional communication with the call desk and management team
* Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
* Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
* Occasional travel throughout North America
* Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
* Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
* As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling
* A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder's capacity in line with their skills and capabilities, this may include covering other regions.
What you need to have:
* Experience working independently as a service/installation technician
* Ability to work with contractors and end-users to provide product and installation support
* Knowledge of low and high voltage circuitry
* Knowledge of electronic security systems / access control systems
* Knowledge and practical experience with the internet and networking
* Able to read and understand electrical wiring diagrams
* Good mechanical knowledge
* Willingness to train on varying new products
* Effective time management skills with the ability to handle changing priorities and work well under pressure
* Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
* Excellent customer service skills
* Excellent communication skills able to listen to and empathize with customers and present a positive image of the company
* Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
* Excellent documentation and organizational skills
* Good knowledge of Excel, Word and Outlook packages
* Must possess a valid driver's license and have a clean driving record
* Willingness to travel in both US and Canada
Why join us - listen to the feedback from our team!
* No micromanaging, technicians are trusted"
* "Low hierarchy, I feel I can voice out things I like to discuss"
* "I get support from my manager"
* "We have good team spirit, we support each other - my friends working elsewhere have told me, "You just want to switch your phone off after hours. I always keep mine on if my teammate needs support, that's how we do things."
About Gunnebo Group
The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.
Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
$63k-89k yearly est. 6d ago
Peer Support Specialist
Start Wellness
Remote support specialist job in Greenville, NC
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable employees with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description but may be reasonably considered to be incidental in the performing of their duties.
Job Title: Certified Peer SupportSpecialist (CPSS)
Reports To: Qualified Professional
Education Requirements:
Peer Support must be delivered by individuals who have the life experience of being diagnosed with a serious mental illness or substance use disorder and must be North Carolina Certified Peer SupportSpecialists who:
a) Self identify as an individual with life experience of being diagnosed with a serious mental illness or substance use disorder which meets Federal Definitions; and
b) Are well established in their own recovery 2; and
c) Are currently in recovery and are stable, and
d) Have a high school diploma or GED equivalency,
e) **MUST HAVE CURRENT Peer SupportSpecialist certification** and;
e) Are supervised by a Qualified Professional (QP), and
f) Are not a family member of the individual who receives peer support services.
Main Function:
The CPSS provides structured, scheduled services that promote recovery, self-determination, self-advocacy, engagement in self-care and wellness and enhancement of community living skills of beneficiaries. PSS services are directly provided by Certified Peer SupportSpecialists (CPSS) who have self-identified as a person(s) in recovery from a mental health or substance use disorder. PSS can be provided in combination with other approved mental health or substance use services or as an independent service. The CPSS supports local care management efforts through a combination of activities with various public and private agencies, development of processes and agreements to address critical community needs of members, and fostering relationships and promotes whole person, integrated care by planning, coordinating, tracking, and monitoring care to members to achieve the key goals of the person centered plan.
General Duties/Responsibilities:
Knowledge of peer support principles, values, and ethics.
Ability to share lived experience to support, encourage and enhance a beneficiary's treatment and recovery.
Possess recovery-oriented skills and knowledge to provide peer support services.
Ability to collaborate with the program QP to assess their own strengths and areas of growth and develop a supervision plan.
Ability to collaborate with a beneficiary to explore and identify barriers to accessing community resources or treatment providers.
Ability to model and mentor recovery values, attitudes, beliefs, and personal actions to encourage wellness and resilience for beneficiaries served and to promote a recovery environment in the community, residence, and workplace.
Ability to explore with a beneficiary served, the importance and creation of a wellness identity through open sharing and challenging viewpoints.
Ability to promote a beneficiary's opportunity for personal growth by identifying teachable moments for building relationship skills to empower the beneficiary and enhance personal responsibility.
Ability to model and share decisions-making tools to enhance a beneficiary's healthy decision-making process.
Ability to provide examples of healthy social interactions and facilitate familiarity with, and connection to, the local community.
Ability to recognize and appropriately respond to conditions that constitute an emergency to include both physical and behavioral health crisis utilizing the emergency response procedure of employer.
Ability to provide support to the beneficiary in navigating systems (medical, social services, or legal).
Ability to promote self-advocacy by facilitating each beneficiary's learning about his or her human and legal rights and supporting the beneficiary while exercising those rights to support the empowerment of the beneficiary.
Collaborate with Integrated Care Teams and Community Resources:
Attend all required meetings related to care planning and provider engagement
In conjunction with the care management team, engage in various skill-building activities such as learning how to obtain and maintain stable housing, manage finances, increase employment readiness skills, interact with others in private and public settings, maintain healthy non-violent relationships, engage in safe, non-medical ways to control modifiable risk factors that impact his or her health (e.g. smoking, drug and alcohol use, obesity, etc.), learn skills to increase motivation and actively address health conditions such as diabetes, heart disease, COPD, etc.
Notify QP of any new service needs identified during service monitoring. Participate treatment team meetings.
Develop in-depth knowledge of various community systems and provide consultation
Engage with Providers and with Integrated Care Teams and Community Resources:
Collaborate and consult with Integrated Care Teams and Community Resources to enhance and expand available resources.
Build partnerships with public and private mental health agencies, child serving agencies, DSS, DJJ, and community partners, to develop programs and resources to increase family involvement in care delivery.
Assist with self-help, advocacy, pre-crisis support, and supporting the member with speaking with employers, landlords and others regarding reasonable accommodations for his or her psychiatric and/or physical health conditions.
Link members to appropriate community-based services to ensure that they are actively engaged in the service, including supports related to housing, employment, and nutrition.
Caseload Maintenance:
Maintain accurate caseloads and tracking tools to ensure correspondence is being mailed to identified members within the necessary timeframes.
Maintain Documentation:
Maintain medical record compliance/quality.
Ensure timely documentation of activities as required by department policy and procedures.
Compliance:
Comply with organizational and departmental Policies, Procedures, Processes, Workflows
Other Duties as assigned including but not limited to:
Establishes a caring, therapeutic relationship with member.
Demonstrates understanding of members rights and ensures member's rights are protected.
Must meet applicable Liability Insurance Requirements if reimbursement is requested.
Maintain a valid North Carolina Driver's License, acceptable criminal record and Health Registry Check that adhere to standard of employment.
Demonstrates knowledge of policies and procedures defined in the employee handbook.
Demonstrate professional work ethics.
Complete training requirements. Attends all training sessions as required by the agency.
Participates in activities to promote personal growth and development.
All other duties as deemed necessary.
Knowledge & Skills must be proficient in the following areas and required in daily operations:
Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans
Knowledge of community specific financial planning resources
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Strong problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers.
Detail oriented
Ability to organize multiple tasks and priorities
Ability to change the focus of activities to meet changing priorities
Proficiency in Microsoft Office products (such as Word, Excel, Google, etc.) is required
Must demonstrate flexibility and adaptability.
$30k-50k yearly est. 31d ago
Peer Support Specialist/Mobile Clinic Driver
Monarch 4.4
Remote support specialist job in Rocky Mount, NC
Make a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:This Opportunity:Provide peer support services to individuals in the community through Monarch's Mobile Crisis Unit. Staff will be a part of the interdisciplinary team to engage, provide support and resource information to people supported. The Mobile unit will travel daily and provide support in 4 NC counties. Peer Support staff will be responsible in driving 30 foot Mobile Clinic unit to each location daily - with day start/end in Rocky Mount.What You'll Do:
• Provide supportive services through the Mobile Clinic to assist individuals in the community to get linked to and access needed services.
• Responsible for daily driving of 30 foot Mobile clinic unit (similar to a recreational vehicle (RV))
• Responsible for daily checks and maintenance of vehicle (inclusive of water and waste) as per checklist and procedures. Other tasks include but not limited to stocking of care supplies on the Mobile Clinic at start of shift and transfer of unused supplies into main building at the end of shift.
• Ensure Mobile Clinic is secure at end of shift
• Emphasize personal safety, self worth, confidence, growth, connection to the community, boundary setting, planning, self advocacy, personal fulfillment, development of social supports, the helper principle, and effective communication skills.
• Assist individuals in making informed choices with regard to their care and services and other life decisions affecting their illness.
• Assist in the development of comprehensive crisis plans and work with people receiving services to effectively use their crisis plans.
• Assist with self help, advocacy, pre-crisis support, and facilitating an individual with speaking with their employer regarding reasonable accommodations for psychiatric disability.
• Assist the individual supported in conjunction with other team members in developing goals in areas of need and assist in developing person-centered plans.
• Actively function as a member of the interdisciplinary health care team to provide the highest quality of care to the individual.
• Communicate needs and progress of the person supported to supervisor and other professionals as requested.
• Engage in various skill-building activities such as learning how to maintain stable housing, bill paying, cleaning, organizing belongings, building social skills, locating improved housing situations, teaching the individual to identify and prepare healthy foods according to cultural and personal preferences of the individual served and his/her medical needs.
• Documental encounters and contacts made on behalf of people we support; complete and submit billing documentation as appropriate; maintain comprehensive files.
• Maintain positive working relationships within the communities served, including individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
• Develop relationships and referral resources in the communities supported by the Mobile Clinic.
• Provide support as needed to meet the emotional, physical, and medical needs of each person supported.
• Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self determination in all areas of life.
• Attend regular staff meetings and other required meetings. Convey observations and key issues to supervisor on an on-going basis. Maintain all required training by attending and actively participating in meetings and all required trainings. Maintain certification in all agency, state and federal training requirements.
• Assist new staff and/or current staff with orientation, mentoring, and training.
• Demonstrate knowledge of and comply with all agency policies and procedures.
• Follow service definition guidelines for services being provided.
• Complete all other relevant responsibilities as assigned by the supervisor.
Education We're Looking For:High School Diploma (Required) Certifications We're Looking For:Certified Peer SupportSpecialist (CPSS) - State Division of Mental Health, Developmental Disabilities and Substance Abuse Services (USA), Drivers License (Valid) - USAExperience We're Looking For:Schedule:This is a PRN position. Shift coverage on an as-needed basis.Target Weekly Hours:0Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************.
This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
$46k-77k yearly est. Auto-Apply 60d+ ago
Patient Support Specialist - Formerly Incarcerate Transition (FIT) - Freedom Hill Community Health Center
Carolina Family Health Centers, Inc. 4.1
Remote support specialist job in Tarboro, NC
Come join our "Family" and be part of providing healthcare In the Community…For the Community. Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence...where patients come first. Regardless of an individual's ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.
As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.
Position Overview
The Patient SupportSpecialist will serve formerly incarcerated individuals who also have chronic disease, mental illness, and or substance use disorder who meet the program requirements. Primary responsibilities will include connecting identified individuals to appropriate health care services and collaboratively create a comprehensive reentry plan.
THIS POSITION OFFERS A 40-HOUR WORKWEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY. THIS POSITION WILL ALSO WORK AT OUR OTHER CLINICS (AND ACCORDING TO THE HOURS OF OPERATIONS) - WILSON COMMUNITY HEALTH CENTER AND HARVEST FAMILY HEALTH CENTER.
Essential Tasks
Provide support, empowerment, nonclinical education, and care coordination services to individuals released from incarceration within the last two years who have chronic disease(s), substance use disorder, and/or mental illness.
Review referrals for The University of North Carolina at Chapel Hill (UNC) Formerly Incarcerated Transition (FIT) program and determine the eligibility of participants based on program requirements.
Assist individuals with linkage to, and enrollment into, primary care services, substance use disorder treatment, and mental health services.
Conduct periodic assessments of an individual's substance use, physical activity, dietary habits, tobacco use, and social and economic resources.
Provide or arrange transportation for ambulatory patients between their homes and clinics, hospitals, or other social agencies when appropriate and necessary.
Experience and Education
* High School Diploma or GED.
* Personal history of incarceration.
* Ability to operate office equipment such as computers and telephones.
* Ability to navigate records keeping system and document work completed.
* History of work in a medical setting preferred, but not required.
* Valid NC Driver License.
Schedule
Monday to Friday
8 am - 5 pm
8 hour shift
Day shift
Physical Requirements
* Constant standing and walking, occasional bending, stooping, lifting, reaching forward and overhead.
* May occasionally be required to lift patients, office equipment and paper, usually not exceeding fifty pounds of direct lift.
* Frequent computer work required.
Benefits
* 401(k) and match
* AD&D insurance
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Holidays
* Vision insurance
Job Type
Full-time, On site
Base Pay Overview
The starting pay for this position is $12.36 per hour. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.
$12.4 hourly 60d+ ago
Construction Support Engineer Pharmaceutical HVAC Systems
Controls & Automation Consultants
Remote support specialist job in Wilson, NC
Were looking for a Construction Support Engineer Pharmaceutical HVAC Systems based in Wilson, NC. This is a Contract position requiring over 5 years of relevant experience. A Bachelors degree in Mechanical Engineering or a related field is strongly preferred.
In this role, youll be responsible for overseeing the installation, documentation, walkdown, and mechanical completion of pharmaceutical HVAC systems. The ideal candidate brings a solid foundation in HVAC systems and thrives in a collaborative environment.
Key Responsibilities
Provide guidance in early Design Phases to the AE on HVAC ductwork, hydronic water piping, and equipment concepts.
Support the mechanical installation of pharmaceutical HVAC and utility systems, ensuring compliance with design specifications, regulatory standards, and project timelines.
Oversee the installation of systems such as air handling units (AHUs), ductwork, exhaust systems, chillers, boilers, and other related utility infrastructure.
Assist in implementing the project's sustainability goals.
Coordinate site-wide piping and equipment design solutions.
Review and approve piping specifications, install specifications, supports, and pipe rack designs.
Determine optimal main ductwork and pipe routes, assist with clash detection via 3D modeling.
Define system boundaries for ease of commissioning.
Participate in 3D model reviews and assess piping progress with master planners.
Review space coordination and equipment routing plans during construction.
Conduct constructability reviews with the site construction team.
Review SOW for tendering of piping and mechanical packages.
Develop AHU handover package requirements with the CQV team.
Review contractor submittals and provide tendering advice.
Support HVAC and equipment works onsite with construction and project controls teams.
Drive progress to meet schedule, cost, and quality targets.
Conduct system walkdowns to verify compliance and readiness for mechanical completion.
Support execution strategy of HVAC TAB.
Coordinate with contractors, engineers, and project teams to address issues and maintain timelines.
Maintain comprehensive documentation of installation and inspection processes.
Ensure systems achieve mechanical completion and are prepared for commissioning.
Troubleshoot and resolve technical issues during construction and commissioning.
Promote a culture of safety, quality, and continuous improvement.
Requirements
Education: Bachelors degree in Mechanical Engineering or equivalent experience.
Technical Expertise: In-depth knowledge of pharmaceutical HVAC systems, cleanroom requirements, and utility infrastructure; familiarity with GMP regulations and industry standards.
Experience: Minimum of 5 years working on mechanical construction of HVAC and utility systems in pharmaceutical or biotech facilities.
Soft Skills: Excellent communication, collaboration, and problem-solving abilities.
Preferred Qualifications
Certification in mechanical engineering, project management, or a related field.
Hands-on experience with validation, qualification, and commissioning activities.
Proficiency in construction management tools and software.
Why Join Us?
Growth Opportunities: Work with a team that will enhance your technical development.
Innovative Environment: Engage with cutting-edge technologies and challenging projects.
Team Culture: Join a collaborative group that values teamwork, transparency, and innovation.
Interview Process
Virtual Interviews: Conducted via Teams or Zoom.
On-Site Interviews: Final discussions may be at the company location in Wilson, NC to meet the broader team.
Additional Information
Must be authorized to work in the U.S. (US Citizen, Green Card, or valid Work Permit).
Ability to attend in-person interviews as necessary.
Job type: Contract position
Full-time
Onsite role
Duration 6-12 Months
Ref#: RY636VYR
$71k-95k yearly est. 60d+ ago
Certified Peer Support Specialist (Goldsboro, Kinston, Wilson, Greenville)
The Wilkinson Firm 4.6
Remote support specialist job in Goldsboro, NC
Join Our Team as a Peer SupportSpecialist!
Are you passionate about making a difference in the lives of others? Our client is seeking dedicated individuals to join our Peer Support Services team and empower adults with mental health and substance abuse challenges on their journey to recovery.
POSITION PURPOSE
Provide transformative, personalized support for adults (18+) with MH/SA disabilities, helping them take charge of their recovery and advocacy processes.
Why You'll Love This Role:
- Impactful Work: Support individuals on their path to recovery.
- Professional Growth: Enhance your skills under the guidance of a Qualified Professional (QP).
- Community Engagement: Connect beneficiaries with vital resources and support systems.
Key Responsibilities:
- Professional Services: Deliver treatment within the scope of your CPSS status.
- Supervision Plans: Implement individualized supervision plans.
- PCP Development: Oversee Person-Centered Plans (PCP).
- Counseling & Support: Provide individual, group, and family counseling.
- Relapse Prevention: Implement strategies involving community and social support.
- Crisis Response: Offer 24/7/365 crisis support, with face-to-face responses within 2 hours.
- Resource Referrals: Ensure timely referrals to community resources.
Training & Development:
- Mandatory Training: Maintain certifications in CPR/First Aid, Client Rights, Confidentiality/HIPAA, and Crisis Intervention.
- Continuing Education: Engage in ongoing education focused on recovery, wellness, and relapse prevention.
Qualifications:
- Certified Peer SupportSpecialist (CPSS): Life experience with mental illness or substance use disorder.
- Recovery Skills: Provide recovery-oriented support services.
- Stability: Established and stable in your own recovery.
- Certifications: Maintain necessary certifications, including NCI and Community First Aid/CPR.
Make a Difference Every Day:
If you're ready to bring your experience, empathy, and expertise to a role where you can truly impact lives, apply now to join our dedicated team of Peer SupportSpecialists!
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Ready to make an impact? Apply today and be part of our mission to support recovery and advocacy in our community!
$24k-32k yearly est. 60d+ ago
Senior Desktop Support Specialist
Novigo Solutions 4.3
Remote support specialist job in Kinston, NC
Novigo Solutions is an end-to-end IT Solutions provider, specialized in full cycle IT services and platform solutions. Novigo focuses mainly on latest technology platforms like Microsoft SharePoint , SalesForce , BI, RPA, E-Content Services, ERP Implementation & Support Services and Mobile Technologies. Novigo has over 200+ full time technical experts working on several leading technology platforms and serving Fortune 500 clients across the globe. Novigo aims to support clients business in a long-term relationship mode. With its unique delivery model, it helps the clients to achieve significant cost saving and business success. Novigo is headquartered in Dallas, Texas and has development centers in Bangalore and Mangalore. Novigo currently operates from India, US, UAE, Oman, KSA and Singapore.
Job Description
Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Qualifications
Customer Desktop Support:
Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer SupportSpecialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restore, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management:
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for the project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas:
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security:
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$62k-100k yearly est. 3h ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Wilson, NC
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$37k-53k yearly est. 60d+ ago
Phone Interview for Desktop Support in Wilson NC
360 It Professionals 3.6
Remote support specialist job in Wilson, NC
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Title/ Designation: Lead Desktop Support Special
Duration of Contract: 1 Year + Extendable
Interview Type: In Person Only
Location: Wilson, NC 27895
Qualifications
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading appropriate software for customers
Installing local and network printers and other peripherals and configuration of same
Migrating data and user profiles
Documenting process and procedures related to technical field support activities
Additional Information
Thanks and Regards,
Amrita Sharma
408 766 0000 EXT. 426
amrita.s@)360itpro.com
$44k-71k yearly est. 3h ago
Community Support Technician - Client Specific - Kinston
UMHS
Remote support specialist job in Wilson, NC
Job Description
Community Support Technicians needed for the Kinston area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Monday, Wednesday and Friday 9:00 a.m. - 3:30 p.m. and Saturday 9:30 a.m. - 3:30 p.m.
Requirements:
Reliable Transportation
Valid Driver's License
High School Diploma or equivalent.
Benefits:
Medical Insurance (full time only)
Dental Insurance
Vision Insurance
Telehealth -On line Doctor (Teledoc)
401K with company match
Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community.
Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Visit us on the web at ************
$44k-66k yearly est. 28d ago
Technical Support Engineer
Echostar 3.9
Remote support specialist job in Greenville, NC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.25/Hour
$20.3 hourly 7d ago
Construction Support Engineer Pharmaceutical Clean Utilities Systems
Controls & Automation Consultants
Remote support specialist job in Wilson, NC
Were looking for a Construction Support Engineer Pharmaceutical Clean Utilities Systems based in Wilson, NC. This is a Contract position requiring 5-10 years of relevant experience. A Bachelors degree in Engineering or a related field is strongly preferred.
In this role, youll be responsible for supporting design reviews, reviewing specifications of work, overseeing the installation, documentation, walkdown, and mechanical completion of clean utility systems, and supporting commissioning activities to ensure successful startup of all clean utility systems. The ideal candidate brings a solid foundation in pharmaceutical clean utility systems and thrives in a collaborative environment.
Key Responsibilities
Support the installation of pharmaceutical clean utility systems, including but not limited to WFI, clean steam, and clean gases.
Act as the client's agent to review and approve submittals from the Design/Builder for applicable utilities and equipment designs.
Participate in constructability reviews with site construction team.
Review and comment on applicable detailed design and installation specifications.
Drive progress and coordination to ensure schedule, cost and quality targets are met.
Ensure all clean utility systems are installed according to design specifications, industry
standards, and regulatory requirements.
Conduct thorough system walkdowns to verify compliance and readiness for mechanical completion.
Coordinate with contractors, engineers, and project teams to address issues and maintain project timelines.
Maintain accurate and comprehensive documentation of installation and inspection processes.
Ensure systems achieve mechanical completion and are prepared for commissioning.
Actively assist during commissioning phases to ensure clean utility systems are successfully started up and functional.
Align with CQV and Construction on system boundaries and have input into review exercises on clean utility directly impacting systems.
Troubleshoot and resolve technical issues during construction and commissioning phases.
Collaborate with QA/QC teams to meet GMP requirements.
Promote a culture of safety, quality, and continuous improvement throughout the project lifecycle.
Requirements
Education: Bachelors degree in Engineering or related field or equivalent experience.
Technical Expertise: Proficiency in clean utility systems, including WFI, clean steam, and clean gases; familiarity with GMP standards, regulatory guidelines, and industry best practices.
Experience: Minimum 5 years working on construction and commissioning of clean utility systems in pharmaceutical or biotech facilities.
Soft Skills: Excellent communication, collaboration, and problem-solving abilities.
Preferred Qualifications
Certification in project management or a related field.
Proficiency in using construction and project management tools/software.
Hands-on experience with validation and qualification activities.
Why Join Us?
Growth Opportunities: Work with a team that will enhance your technical development.
Innovative Environment: Engage with cutting-edge technologies and challenging projects.
Team Culture: Join a collaborative group that values teamwork, transparency, innovation
Interview Process
Virtual Interviews: Conducted via Zoom.
On-Site Interviews: Final discussions may be at company location in Wilson, NC to meet the broader team.
Additional Information
Must be authorized to work in the U.S. (US Citizen, Green Card, or valid Work Permit).
Ability to attend in-person interviews as necessary.
Job type: Contract position
Full-time
Onsite role
Duration 6-12 Months
Ref#: Y6VXV6W5
How much does a remote support specialist earn in Greenville, NC?
The average remote support specialist in Greenville, NC earns between $32,000 and $81,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Greenville, NC