Remote support specialist jobs in Harrisonburg, VA - 54 jobs
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Systems Specialist
Information Technology Support Engineer
Teceze
Remote support specialist job in Charlottesville, VA
Job Description: IT Support Engineer
Full Time
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
$68k-96k yearly est. 3d ago
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Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Charlottesville, VA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$38k-54k yearly est. 60d+ ago
Service Desk & Systems Engineer - Department of Technology
Albemarle County Public Schools 4.1
Remote support specialist job in Charlottesville, VA
Service Desk & Systems Engineer
Department of Technology
Full-time, 12 months/year
VRS-Eligible, Benefits-Eligible
We are actively seeking a Service Desk & Systems Engineer to join our Department of Technology. Our Technology department serves over 14,000 students and nearly 3,000 employees across the Division. This position is focused on the design, creation, deployment and administration of software environments for use by the school division, while providing Tier 1, 2 and 3 support to inquiries received from school division staff and technology teams. Telephone, email and remotesupport operations are used to determine and resolve user issues with redirection to field staff as appropriate. This role is also responsible for researching the technical requirements of new products and applications as requested by instructional staff.
ACPS employees enjoy competitive pay and benefits, including health & dental coverage, retirement, flexible spending accounts, paid time off, wellness program, discounts on gym memberships, and more! Be sure to check out our website to learn more about our Division and our Schools.
Essential Functions:
Provides technical response and reassignment / resolution to inquiries received by the Service Desk through ticketing system, email and telephone in a timely and effective manner;
Offers Tier 1, 2 and 3 support to division staff and technical teams while providing exceptional customer service;
Identifies potential problems and coordinates troubleshooting activities with appropriate internal organizations to ensure effective product support and customer satisfaction;
Configures and maintains systems management and deployment appliances;
Analyzes the health of division wide management systems and collaborates with field staff to optimize and maintain the general computing environment;
Develops software automation and installations for division wide computer systems to optimize user experience and efficiency;
Proactively automates resolutions before events occur to the detriment of the division;
Develops, configures, and performs quality control checks on school wide operating systems and software distribution packages via synergistic methodology through a collaborative lens;
Researches and coordinates application deployment while maintaining software license databases and ensuring compliance;
Evaluate system requirements of hardware and software technologies to ensure compatibility with existing and planned infrastructure;
Monitors updates, security alerts and industry trends for evaluation and distribution to currently supported systems;
Communicates complex technical information in a manner that is appropriate for the target audience and distributes information in a standardized way to technical staff;
Configures and maintains school division user self-help portal and app stores;
Creates and publishes knowledge base articles and self-help video tutorials;
Acts as technology project resource and assists with multiple technology projects;
Provides feedback to Senior IT Staff regarding potential staff desktop training requirements;
All members of the Service Desk team share a common understanding of objectives, goals and metrics;
Requires a high level of understanding in the way applications are developed and function;
Must be able to understand complex code to ensure successful operation;
This position requires extensive hardware, software and networking knowledge on Microsoft, Apple, mobile devices and peripherals;
Participates in department's collaborative teamwork concept;
Meets departmental and organizational deadlines;
Performs various other activities as required.
Knowledge, Skills and Abilities:
Strong oral and written communication skills with the ability to disseminate and communicate highly technical information to a non-technical audience; technical expertise with computers, software, management systems and complex networking equipment and protocols including but not limited to: Operating systems; workstation OS, server OS, mobile OS, Hyper-V Management systems; KACE (SDA and SMA), Microsoft SCCM, JAMF, Active Directory and Group Policy, Google G Suite, Azure, Absolute, Adobe Creative Cloud, Microsoft Office 365, Microsoft Store for Education, eWalk, eMediaVA, Windows Defender Security Center, Apple School Manager Remotesupport tools; KACE, SCCM Console, VNC, ARD, RDP Configuration tools; Apple Configurator, Microsoft Office Configuration Tool Programming and query languages; SQL, WQL, Powershell, Windows Shell Scripting Networking technologies; TCP/IP, DNS, DHCP, SAMBA, Wireless, VLAN Should possess exceptional ability to work and perform under pressure and respond to immediate changes in work priorities; ability to work independently and self-motivated. Exhibit strong leadership attitude in support of projects, Department and School Division goals and leading others in a team environment. Frequent need to explain educational and business functions to vendors/contractors and technology restraints to department managers. Requires excellent interpersonal and diagnostic skills.
Education and Experience:
Requires graduation from an accredited college or university with a bachelor's degree in Computer Science or related field with three years of related work experience; additional experience may be substituted for education. Industry certifications are highly desirable, examples include: A+, Network+, MCP, HDI, Apple Technical Support Certification. Valid VA Driver's License.
Physical Conditions and Nature of Work Contacts:
Work is typically performed in an office, server room, classroom, or computer lab. Continuous ability to communicate by telephone is necessary. Regular use of computers, printers and other peripherals is necessary. Work includes regular handling of small fragile computer components and large components weighing up to 50 pounds. Frequent operation of vehicles for traveling to locations throughout the School Division is required. Regular contact is made with internal departments and senior persons at all levels of the School Division. Contacts are usually cooperative, however require tact and diplomacy. Necessary for external contacts with vendor companies and other IT agencies. Occasional need to perform urgent tasks to meet organizational deadlines. Frequent work activity after normal duty hours, and occasional weekend duties are necessary. Must be able to work in small closed areas without heat or air conditioning. Must be able to work with electrical and electronics equipment.
Starting Salary Range:
The hiring range for this position is $72,862 - $87,450 per year. Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, membership in the Virginia Retirement System (VRS), and more. This is a full time, FLSA exempt position.
_________________
PG 19 2025-26
$72.9k-87.5k yearly 15d ago
Senior Staff Audit Support Specialist
Lancesoft 4.5
Remote support specialist job in Washington, VA
The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with USAC's operations. SCOPE OF WORK:
Understand the functional and operational areas of the organization and identify areas of greatest risk to the USAC and the universal service fund.
Provide input to the development of audit procedures designed to meet audit objectives and organizational risks.
Plan and perform compliance, financial, and operational audits in accordance with the Institute of Internal Audit (IIA) and other applicable audit standards.
Ensure compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
Prepare clear and concise audit work papers, reports, and other communications to document audit procedures performed and exceptions noted.
Perform self-review of work paper documentation for quality assurance purposes.
Execute the necessary corrective recommendations for deficiencies identified during work paper review.
Provide value adding recommendations for audit findings identified.
Communicate audit results, in oral or written format, to the auditee, USAC management and/or the Audit Committee.
Maintain cordial professional relationships with auditees across divisions to facilitate progress of audits.
Pursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division.
Provide on the job coaching and perform preliminary reviews of the work product of less experienced staff level auditors where applicable.
Provide assistance for investigations, strategic initiatives, divisional special projects and any other assigned projects as needed.
QUALIFICATION AND EXPERIENCE:
Bachelor s degree and/or relevant technical training and certifications.
Five (5) to Seven (7) years of directly related experience.
One (1) to Two (2) years of operational and/or Qualification and Experience.
High level of proficiency in the following tools: ACL, Microsoft Office Suite, Visio and MS Project.
Ability to absorb information from multiple sources and produce clear, accurate and concise communications.
Strong project management skills and experience with a proven history of results.
Ability to maintain a high degree of confidentiality and the ability to deal appropriately with sensitive information.
Excellent analytical and proven problem-solving skills.
Ability to work well individually and in teams to share information, support colleagues and encourage participation.
Ability to travel out of town on a periodic, as needed basis.
Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), preferred
The following skills are required:
N/A
The following skills are desired
N/A
$77k-107k yearly est. 51d ago
Information Technology Technician
Massanutten Current Openings
Remote support specialist job in Massanutten, VA
Massanutten Resort
Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required.
Perform duties with patience and professionalism
Aptitude for troubleshooting problems to resolution and attention to detail
Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
Knowledge of Windows networks, domain structure, and Active Directory environment
Advanced knowledge of Windows operating systems and Microsoft Office applications
Preferred
ââAdvanced server and networking knowledge.
âOffice 365 knowledge including, but not limited to, Azure, Exchange, and Administrationâ
1-3 years' experience working in an IT support role
CompTIA A+ Certification
Typical Schedule
Days:
Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.â
Hours:
9am-5pm. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians.
Core Responsibilities
Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures
Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution
Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches
Maintain a clean and organized shared work area in addition to your own work area
Must be part of an On-Call rotation as well as travel to remote sites as needed/required
Other duties as assigned by management
For more information, contact Gabriel Diaz at ************.
$38k-73k yearly est. 60d+ ago
IT Support Specialist
Faulconer Construction 3.9
Remote support specialist job in Charlottesville, VA
Please select Apply and complete all required personal information fields. There will be tasks for you to complete. Please ensure that you review and complete all required tasks and attach a resume prior to submitting your application. We look forward to hearing from you!
Faulconer Construction Company, Inc. is an equal opportunity employer, offering our employees engaging and rewarding careers in the heavy civil construction industry. We believe that our company's success and reputation are dependent on the commitment and dedication of our employees.
We improve communities by inspiring people to achieve their maximum potential.
Values: Legacy, Integrity, Team & Excellence
Reports To: IT Director
Position Summary:
Faulconer Construction is seeking a junior-level IT professional to expand the Technology team. This individual will provide first-tier IT support for the company helpdesk, resolving and triaging users' technology related issues. Qualified candidates will also be responsible for providing service on existing PC, Apple Mobile Devices, and networking equipment.
Position responsibilities:
* Provide first-tier IT support for the company helpdesk. Helps to triage issues and escalate as necessary to ensure users' needs are met in a timely manner.
* Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
* Windows PC setup/management utilizing enterprise deployment services for company specific applications and policies.
* Apple iOS device (iPhone/iPad) setup/management utilizing enterprise deployment services for company specific applications and policies.
* User administration, email setup, company specific application account setup
* Helps to manage and maintain inventory of company assets.
* Provide general tech support, infrastructure management and troubleshooting
* Serve as training and support resource for end users.
* Fulfilling other duties as assigned by the IT Director.
Essential Skills:
* A solid grasp of time management and the ability to prioritize problems as they arise
* Knowledge of Microsoft products and Windows OS
* Familiarity with Apple Mobile Device Management
* Solid troubleshooting and helpdesk skills in support of office and field personnel
* The ability to write cohesive and a cogent tutorial, how-to, or other informative support materials to assist users
* Data management and reporting from SQL and Oracle data systems knowledge preferred but not required (Power Bi, Microsoft Power Platform)
* Strong interpersonal and communications skills dealing with basic or first-time users
* Ability to seek out opportunities to further the goals of our strategic plan for Technology
* Ability to work on multiple projects simultaneously with minimal direct supervision
* Provide direct support in a professional and courteous manner.
Education and Experience:
Minimum: High School graduate with appropriate certification in PC, Mac and networking skills and one to two years of working experience.
Physical demands and work environment:
Occasional travel to the area offices in support of office administrators and field personnel. Fair amount of walking from one task to another, and occasional heavy lifting up to 50 pounds.
Work Authorization / Security Clearance
* Employee must be eligible to work in the United States.
* Drug screens are required after an offer is accepted and continued employment is based on initial drug screen and any future/random drug screens administered.
* A background check will be required.
* A confidentiality agreement may be required.
* Driving records may be required.
* Further clearance may be required by clients (i.e. government or military site access).
Faulconer Team Attributes:
* Positive, team oriented attitude
* Open to personal and professional training and development
It is the policy of Faulconer Construction Company, Inc. to assure that applicants are employed, and employees are treated during employment without regard to their race, religion, sex, color, national origin, age, or disability. Such actions shall include: employment; upgrading, promotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship and on-the-job-training. All questions, comments or complaints regarding matters described in the preceding paragraph should be directed to Human Resources. HR can be reached at **************. Correspondence directed to HR should be sent to 2496 Old Ivy Road, Charlottesville, VA 22903.
$51k-72k yearly est. 7d ago
Business Banking Support Specialist
First National Bank 4.1
Remote support specialist job in Charlottesville, VA
Are you a proactive, customer-focused individual with a passion for delivering exceptional service and supporting branch operations? First National Bank is seeking a Business Banking SupportSpecialist to join our team in Charlottesville, VA!
This Business Banking SupportSpecialist is responsible for customer service and teller duties, including account opening and maintenance, teller operations, and relationship management. This role is critical to the smooth functioning of the business branch, offering a blend of leadership, customer service, and operational responsibilities that provide a rewarding and dynamic work environment.
What's in it for you?
Rewarding compensation
Hands-on learning in a professional, community-focused environment
Valuable career building experiences to support your long-term goals
What will you be doing in this role?
Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to, accepting deposit and withdrawal requests, loan payments, verifying cash and customer signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits and guidelines.
Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system.
Assists in preparing reports for business branch performance, audits, and compliance purposes. Addresses discrepancies in transaction records or balancing issues promptly.
Assists with branch initiatives and special projects led by commercial and credit management.
Requirements
What will you need?
High School graduate or equivalent required. Associate's degree in business, finance, or a related field preferred.
Six (6) months of previous experience in banking, customer service or retail or equivalent as demonstrated through a combination of work experience, training, or education. Prior Teller experience and basic knowledge of banking products and services, banking regulations, and industry standards preferred.
Working knowledge of Microsoft Office products.
To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision.
Proven customer service and problem resolution skills.
Strong interpersonal and verbal communication skills with ability to understand and carry out instructions, produce reports, organize information, speak clearly and effectively communicate information to customers, peers and management.
Physical/Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
This position works in a normal office environment.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.
We are proud to be an EEO/AA/M/F/Disabled/Veteran employer
$60k-99k yearly est. 7d ago
Filtration Systems Specialist- On Call as Needed
NWS Career
Remote support specialist job in Charlottesville, VA
We are seeking a dedicated and reliable Service Technician to join our team in Charlottesville, VA. As a Service Technician, you will play a crucial role in providing preventative and emergency maintenance and repairs on our water dispensing cabinets.
Job Duties:
Establishing and fostering positive relationships with both customers and store management through effective communication and service delivery.
Demonstrating exceptional customer service skills to ensure a satisfying experience for clients.
Conducting proactive maintenance tasks such as filter replacements, UV lamp installations, battery changes, and equipment upgrades.
Employing troubleshooting skills to accurately read and report pressure gauges, flow meters, and detect leaks. Proficiently using multi-meters and conducting water sampling tests.
Effectively addressing repair needs, including but not limited to fixing leaks, tightening fittings, and replacing valves, fittings, tubing, electrical wires, and components.
Being available for occasional emergency service calls, which may occur during regular or off-business hours. Our commitment is to have a skilled service technician on-site within 24-48 hours or sooner for urgent situations.
Ensuring timely completion and submission of all required paperwork for payment processing.
Requirements:
Knowledge of plumbing, electrical and mechanical equipment.
Exhibit professionalism with excellent time management skills, demonstrating the ability to work independently and responsibly.
Possess a Smartphone and proficiency in using email for communication and reporting purposes.
Maintain physical capabilities, including the ability to bend, squat, and, if needed, climb stairs or ladders as part of the job tasks.
Communicate effectively in English.
Provide own transportation and tools for on-site visits.
Pay & Work Hours:
Compensation: $45 - $55 per hour minimum, based on experience.
Service Frequency: On Call, as needed.
Employment Type: 1099 Independent Contractor position, offering no benefits.
Additional Information:
Interviews will be conducted via Microsoft Teams video conferencing platform.
Job offers are contingent on the results from a background check.
Applicants must be 18 years of age or older to be considered for this position.
Please submit your resume with your application.
If you are a proactive individual with excellent communication skills, a keen eye for detail, and the ability to work autonomously, we encourage you to apply for this exciting opportunity to make a positive impact in our customers' experiences and our planet!
$45-55 hourly 60d+ ago
Service Desk Specialist - Level 1
Shine Management & Shine Systems
Remote support specialist job in Charlottesville, VA
Improving Your Mission through Meaningful Innovation
Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help.
As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers:
Intensive in-the-field decision analysis and intelligence training
General management and administrative support
Technology and systems integration
Small- to large-scale project management
We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small.
Job Description
The ideal candidate will demonstrate moderate technical skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM's Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Service Desk Specialist will:
· Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
· Provide polite and friendly customer service
· Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
· Document incident status and solutions in incident database tools
· Work through various types Tier II issues with telephone assist
· Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Qualifications
Certifications: DoD 8570.01-M IAT level II
Education and Years of Relevant Experience:
· High School Diploma/GED and 6 years of relevant experience; or
· Associate's Degree and 4 years of relevant experience; or
· Bachelor's Degree and 2 years of relevant experience; or
· Master's Degree
· Must possess current working knowledge of computers, printers, laptops, and common windows applications
· Must have 2 years of demonstrated experience managing a schedule for an engineering program involving hardware and software development and multiple sub-components using MS Project or similar project scheduling software.
Clearance: Active TS/SCI
Additional Information
All your information will be kept confidential according to EEO guidelines.
$37k-55k yearly est. 60d+ ago
Mid Level Secretariat Support
Us Federal Solutions 3.9
Remote support specialist job in Washington, VA
USFS is an ISO 9001 management consulting firm with headquarters in the National Capital Region and offices and staff in 12 US states. USFS staff average 10+ years of professional experience, over 80 percent of our staff have bachelor's degrees, and over half have advanced degrees in business and technology. USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments.
Position Overview:
U.S. Federal Solutions is looking for an experienced professional to provide senior-level secretariat and administrative support to the Office of the Office of the Secretary of the Air Force Workforce Management and Executive Services Directorate (SAF/FM). This role supports senior leaders at the Pentagon and involves regular interaction with general officers, senior civilians, and industry executives. It calls for sound judgment, strong communication skills, and a solid understanding of how government processes work.
Requirements
Senior Secretariat SupportSpecialistSupporting the Office of the Secretary of the Air Force (SAF)
Employer: US Federal Solutions
US Federal Solutions is seeking a highly experienced Senior Secretariat SupportSpecialist to provide executive-level administrative and secretariat support to senior leadership within the Office of the Secretary of the Air Force. This role is ideal for a polished professional who understands Air Force culture, operates confidently in a fast-paced senior leadership environment, and takes pride in precision, discretion, and follow-through.
You will work closely with senior civilians, general officers, and external stakeholders, serving as a trusted partner in managing executive workflow, correspondence, tasking, and coordination across the organization.
What You Will Do
Executive & Secretariat Support
Manage and maintain accurate, up-to-date calendars for senior leadership, including Deputies and Assistant Deputies.
Serve as the front line for phone calls and visitors, routing inquiries appropriately and coordinating visits with distinguished guests.
Maintain daily schedules and ensure leadership priorities are executed smoothly.
Correspondence & Document Management
Draft, edit, and prepare high-quality correspondence including memorandums, reports, presentations, RTS emails, and briefings.
Review correspondence requiring senior leader signatures to ensure accuracy, compliance with regulations, proper formatting, and complete attachments.
Track and manage suspenses to ensure deadlines are met and leadership is kept informed.
Maintain official files and records in accordance with Air Force and organizational guidelines.
Task Management & Workflow Coordination
Manage the Task Management Tool (TMT) and related workflow mailboxes, assigning tasks within required timelines and tracking them from receipt through closure.
Monitor FM and 2-letter tasking, distribute tasks to appropriate directorates, and ensure proper coordination.
Prepare weekly status reports, suspense updates, and briefing slides for staff meetings.
Check for new tasking daily and ensure timely assignment within 24 hours.
Meetings, Events & Travel
Plan, coordinate, and organize on-site and off-site meetings and events, including securing facilities and coordinating materials.
Distribute meeting documents, capture and post meeting minutes as required.
Assist with Defense Travel System (DTS) actions, including travel authorizations and vouchers, in coordination with government approval authorities.
Personnel & Program Support
Assist with tracking and staffing Officer and Enlisted evaluations (OPRs/EPRs) and Promotion Recommendation Forms (PRFs).
Support preparation of military and civilian awards and decorations requiring senior leader signatures.
Assist with Commanders and By-Law programs, preparing status slides for weekly or bi-weekly meetings.
Collaboration & Technology
Support Video Teleconferences (VTCs).
Maintain and update SharePoint and Air Force Portal pages, conducting quarterly reviews to ensure content remains current and accurate.
Retrieve documents, conduct limited research, and support staff as needed.
Office Hours:
0800 to 1700 Monday through Friday
Onsite at the Pentagon
What We're Looking For
Must have a minimum of 2 years applicable experience.
Extensive experience providing executive or secretariat support to senior government or military leadership.
Familiarity with Air Force customs, courtesies, and senior leader protocols.
Strong written and verbal communication skills with a high standard for quality and professionalism.
Experience managing tasking systems, suspenses, and executive correspondence.
Comfort interacting with general officers, senior civilians, and industry executives.
Exceptional attention to detail, discretion, and organizational skills.
Ability to manage competing priorities in a deadline-driven environment.
Benefits
Employer-provided paid Medical / Dental / Vision insurance.
Employer matching 401K plan.
PTO
11 Federal Holidays
Additionally voluntary benefits to include Short / Long Term Disability, Term Life, and AD&D Insurance.
$38k-47k yearly est. Auto-Apply 15d ago
Network Administrator-Desktop Support
Pilgrim's 4.6
Remote support specialist job in Broadway, VA
GENERAL SUMMARY: Network Administrator-Desktop Support This position will manage all computer/network equipment including servers, switches, cabling, printer's desktop systems at assigned locations. ESSENTIAL DUTIES & RESPONSIBILITIES: + Support and manage all computer/network components including servers, switches, cabling and desktop systems at assigned locations
+ Program Cisco Switches for Local Area Network
+ Document Local Area Network at assigned location(s)
+ Document and maintain "Standard Operating Procedures" for site specific technologies in use at the facility.
+ Fundamental understanding of VLANS
+ Work with end users and propose new hardware and software solutions to support the business.
+ Test all hardware and software modifications before they are introduced into production.
+ Provide hardware and software diagnostics for network, hardware and software issues.
+ Manage technology projects in compliance with IT standards
+ Provide hardware and network support for "Production Floor" computer systems.
+ Supporting all printer functions at assigned locations
+ Perform related tasks as required
BASIC SKILLS & EXPERIENCE:
+ Three years related experience
+ Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista, Windows 2007, Office 2007 & 2010.
+ Understanding and functional knowledge of Citrix desktop / client
+ Must have knowledge of Cisco Switch configurations and troubleshooting
+ Must have knowledge of Network cabling and connectivity
+ MCSE Certification is a plus; not required
+ A+ Certification is a plus; not required
+ Must have excellent communication skills both written and verbal
+ Must have strong customer support abilities
+ Must be willing to work in a plant / industrial environment
+ Must be willing to travel.
+ EDUCATIONAL REQUIREMENT: High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.
**EOE, including disability/vets**
**_PLEASE APPLY ONLINE AT:_**
********************
**_Applications will be considered in the order in which they are received_**
$36k-60k yearly est. 33d ago
Communications Support Specialist (Communications Specialist)
S2Technologies
Remote support specialist job in Charlottesville, VA
Job Description
Communications SupportSpecialist (Communications Specialist)
S2Technologies
is seeking a Communications Specialist to support Defense Intelligence Agency (DIA) by managing communications equipment and ensuring compliance with Communications Security (COMSEC) protocols.
Responsibilities:
The Communications Specialist will:
Provide technical solutions and identify emerging technologies to support ATI operators in achieving mission objectives.
Maintain and support all communications equipment required for field operations, including equipment testing and personnel training.
Assist logistics staff with inventory management of COMSEC and other communication equipment.
Maintain logs for satellite systems, Iridium phones, and pagers used by ATI personnel.
Support technical decisions made by ATI senior management regarding communications equipment and protocols.
Track and maintain all COMSEC materials and Controlled Cryptographic Items (CCI).
Provide communications support for both OCONUS field activities and CONUS operations.
Manage IT and laptop accountability, maintenance, and distribution as needed.
Follow Defense Intelligence Agency (DIA) logistics procedures to account for ATI-assigned property.
Serve as backup for logistics coordinators, supporting daily objectives and projects.
Provide logistics and operational support to ensure ATI personnel have the necessary equipment and technologies for mission profiles, including Chemical, Biological, Radiological, Nuclear, and Explosives (CBRNE) collection and detection in hazardous or contaminated environments.
Required Qualifications:
Minimum 5 years of experience with direct knowledge and functional expertise in DoD logistics and COMSEC.
Education:
High School Diploma required
Security Clearance:
Top Secret / SCI with CI Polygraph
Salary Range:
$90,000 - $135,000
Location:
Charlottesville, VA 22911
S2Technologies
is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.
$36k-60k yearly est. 30d ago
Clinical Support Specialist - 61
Rep-Lite
Remote support specialist job in Charlottesville, VA
Job Description
Clinical SupportSpecialist - SPD / OR
Greater Charlottesville, VA
Experienced in Sterile Processing or the OR and ready to expand your impact beyond the department? This clinical-facing role partners directly with SPD and OR teams to improve tray management, workflow efficiency, and patient care.
What You'll Do
Serve as the SPD & OR expert for system setup, tray loading, audits, and best practices
Support workflow optimization, error reduction, and turnaround time improvements
Manage trays and instruments to ensure OR readiness
Provide hands-on training and in-services for SPD and OR staff
Troubleshoot equipment and process challenges alongside clinical teams
Track utilization and efficiency metrics
Support quality and continuous improvement initiatives
What We're Looking For
Required
5+ years in SPD, Central Services, Surgical Services, or the OR
Strong understanding of sterile processing workflows and tray management
Comfortable with hands-on equipment and basic technical troubleshooting
Highly organized with strong communication and customer-facing skills
Willingness to travel locally and work flexible schedules
Preferred
Background as SPD Supervisor/Manager, Certified Surgical Technologist (Ortho or Spine), OR Team Lead, OR Liaison, or Associate Rep
CRCST certification or CST certification
Experience with quality or process improvement initiatives
Associate's degree preferred, not required
Why This Role
Your SPD expertise is essential - not entry-level
Work side-by-side with OR teams, not behind the scenes
Influence hospital-wide efficiency and patient outcomes
Grow your career while staying clinically relevant
Work Environment
Hospital-based (SPD, OR, clinical areas)
Standing, walking, lifting trays/equipment required
Flexible scheduling may be needed to support cases
If you're an experienced SPD or OR professional ready to make a broader impact, apply today.
Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.
If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will ******************.
Thank you for your interest in Rep-Lite and good luck in your search!
***“Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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$42k-80k yearly est. Easy Apply 11d ago
Retirement Plan Administration Consultant
Transition Finance Strategies LLC
Remote support specialist job in Charlottesville, VA
Job DescriptionDescription:
Retirement Plan Administration Consultant
Maple Grove, MN • 401(k) and Pension
Where Technical Expertise Meets Purpose-Driven Impact
Use your retirement plan knowledge to help employees across the country build financial independence.
At Blue Ridge Associates, we don't just administer retirement plans - we help people build lasting financial security. Through Employee Stock Ownership Plans (ESOPs) and 401(k) services, we empower employees across the country to take ownership of their financial futures. We're proud to be one of the top ESOP administration firms in the nation, serving a diverse range of companies that believe in sharing success with their people.
Whether remote or based in one of our seven offices across the country, our team members work together with a shared mission: to make it easy for plan sponsors and professionals to provide wealth-building benefits to business owners and their employees.
That's Where You Come in as a Retirement Plan Administration Consultant
As a Retirement Plan Administration Consultant, you'll be a key contact for clients navigating the complex world of 401(k) and other qualified retirement plans. You will manage a full portfolio of client relationships, serve as a trusted advisor, and ensure compliance, accuracy, and exceptional service every step of the way.
Your Responsibilities Include:
Managing a portfolio of 401(k) client relationships as the primary point of contact
Performing annual compliance testing (coverage, nondiscrimination, top-heavy, etc.)
Calculating employer contributions and reconciling trust accounts
Preparing and filing annual government forms and participant statements
Completing or reviewing plan transactions such as loans, distributions, RMDs, and QDROs
Interpreting plan document provisions and recommending improvements
Collaborating with clients, advisors, auditors, and other service providers
Staying current on retirement plan regulations through continuing education and research
Participating in internal process improvement initiatives and team projects
Requirements:
What We're Looking for in a Retirement Plan Administration Consultant
We're seeking professionals who bring technical knowledge, strong client service skills, and a commitment to continuous learning. You take pride in the details because you know your work has a lasting impact on people's financial well-being.
Requirements:
2+ years of direct 401(k) plan administration experience, including compliance testing
Bachelor's degree preferred (ideally in Accounting, Finance, Math, Economics, or Statistics)
Highly preferred if a candidate can speak Mandarin, Cantonese, or Spanish to better serve our clients
Strong analytical and organizational skills, with an aptitude for math and accounting
Advanced Excel proficiency and working knowledge of Microsoft Word
Excellent communication, time management, and client service skills
Ability to manage multiple priorities independently and meet deadlines
Enthusiasm for professional development and continuous learning
Currently pursuing or holding QKA, QPA, AKS, or APA certification is highly desirable
Why You'll Love Working Here as a Retirement Plan Administration Consultant
You'll join a company that values hard work, supports each other, and believes in doing work that matters.
We offer:
Remote-first work culture with in-office options (VA, MD, OH, IL, CA, MN)
Competitive salary & comprehensive benefits (medical, dental, vision, life, disability)
401(k) with company match + HSA with company contribution
Generous PTO for parental leave, vacation, and holiday time
Support for certifications, association dues, and professional development
A collaborative and inclusive company culture: happy hours, social events, employee-led committees, and volunteer opportunities
Join Us as We Build Wealth for Generations
Everything we do is driven by our vision. We see a future where more people achieve financial independence, enjoy meaningful retirement, and leave a legacy.
We live by our values every day:
Precision - Accurate records, timely and error-free service
Efficacy - Ensuring compliance and guiding clients toward retirement readiness
Advocacy - Supporting regulatory changes that benefit employers and employees
Collaboration - Trusted partners to clients, advisors, and teammates
Excellence - Proactive, personalized, high-touch service in all we do
This is more than a job. It's your opportunity to build a meaningful career while helping others build financial security for life.
Apply now and make a career out of making a difference!
Equal Opportunity Employer
Must be authorized to work in the US.
$59k-77k yearly est. 15d ago
Senior Pipe Support Engineer (Structural)
NESC Staffing 3.9
Remote support specialist job in Ivy, VA
Essential duties include locating and designing supports for various piping systems and performing associated calculations. This position is designated as part-time telework per our global telework policy and will require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership”.
Major Responsibilities:
Perform modeling and pipe support calculations using GTStrudl
Candidate should be familiar with common pipe support hardware, industry standards, and relevant codes such as AISC & ASME B31.3/B31.1.
Checking/reviewing isometrics using span tables
Work closely with layout personnel and pipe stress engineers to deliver a quality and cost-effective design.
Coordinate with other engineering disciplines and vendors as required.
Checking designs done by others
Prior experience should include working in a 3D model environment & placement of pipe supports
May include some lead activities
Education and Experience Requirements:
AA/AS or Certificate in Engineering/CAD with 7-8 years of experience or 9-12 years of relevant work experience
Required Knowledge and Skills:
Must be able to complete and pass a pre-employment drug screen and background check which includes verification of employment and education.
Knowledgeable of AISC structural code, ASME B31.3, B31.1 other relevant industry piping codes and standards
Prior experience using a computer frame analysis (GTStrudl preferred)
$63-$73/hr.
$63-73 hourly 1d ago
Member Support Specialist - Weekend Availability (PRFC)
Culpeper Wellness Foundation 3.9
Remote support specialist job in Culpeper, VA
Member SupportSpecialist - Weekend Availability at PATH Recreation & Fitness Center
Are you passionate about fitness and customer service? Do you thrive in an energetic environment and love making a positive impact? PATH Recreation & Fitness Center is looking for a Member SupportSpecialist to join our team!
This position requires weekend availability.
What You'll Do:
Welcome & Assist - Be the friendly face that greets members and guests, ensuring they feel valued from the moment they arrive.
Membership Support - Handle inquiries, process payments, and manage reservations with efficiency and professionalism.
Engage & Inform - Provide helpful information about classes, activities, and special events in person, over the phone, and via email.
Give Facility Tours - Help potential members feel at home by guiding them through our center and enrolling new members.
Maintain a Pristine Environment - Keep the facility organized, restock supplies, and assist in keeping spaces clean and inviting.
Emergency Response - Serve as a first responder in medical or building emergencies, following established safety protocols.
Support Team Success - Take on additional tasks as needed to ensure smooth operations and an exceptional member experience.
Why You'll Love It Here:
Be part of a welcoming fitness community that helps members achieve their wellness goals.
Enjoy a supportive team environment where your contributions matter.
Opportunities for growth and development in a rewarding, member-focused role.
What We're Looking For:
Must be at least 18 years old.
CPR/AED certification (or ability to obtain within 90 days).
At least one year of customer service and cash-handling experience.
Strong communication and computer skills (Microsoft Office proficiency preferred).
Ready to Make an Impact?
If you're excited to be part of a team that helps people live healthier lives, apply now and join us as a Member SupportSpecialist at PATH Recreation & Fitness Center!
$39k-67k yearly est. Auto-Apply 29d ago
Member Support Specialist - Weekend Availability (PRFC)
Powell Wellness Center
Remote support specialist job in Culpeper, VA
Member SupportSpecialist - Weekend Availability at PATH Recreation & Fitness Center
Are you passionate about fitness and customer service? Do you thrive in an energetic environment and love making a positive impact? PATH Recreation & Fitness Center is looking for a Member SupportSpecialist to join our team!
This position requires weekend availability.
What You'll Do:
Welcome & Assist - Be the friendly face that greets members and guests, ensuring they feel valued from the moment they arrive.
Membership Support - Handle inquiries, process payments, and manage reservations with efficiency and professionalism.
Engage & Inform - Provide helpful information about classes, activities, and special events in person, over the phone, and via email.
Give Facility Tours - Help potential members feel at home by guiding them through our center and enrolling new members.
Maintain a Pristine Environment - Keep the facility organized, restock supplies, and assist in keeping spaces clean and inviting.
Emergency Response - Serve as a first responder in medical or building emergencies, following established safety protocols.
Support Team Success - Take on additional tasks as needed to ensure smooth operations and an exceptional member experience.
Why You'll Love It Here:
Be part of a welcoming fitness community that helps members achieve their wellness goals.
Enjoy a supportive team environment where your contributions matter.
Opportunities for growth and development in a rewarding, member-focused role.
What We're Looking For:
Must be at least 18 years old.
CPR/AED certification (or ability to obtain within 90 days).
At least one year of customer service and cash-handling experience.
Strong communication and computer skills (Microsoft Office proficiency preferred).
Ready to Make an Impact?
If you're excited to be part of a team that helps people live healthier lives, apply now and join us as a Member SupportSpecialist at PATH Recreation & Fitness Center!
$37k-61k yearly est. Auto-Apply 29d ago
Network Administrator
Teksystems 4.4
Remote support specialist job in Staunton, VA
*100% ONSITE work, working with end users within the assigned district *rotating on-call schedule Requires experience, creativity and multi-tasking Network Administrator to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. 5-8 years of experience in the field of the subject matter area - Responds to network support requests. - Provides exceptional customer service. - Communicates effectively with teammates and customers of varying levels of technical expertise. - Responds to all break/fix requests associated with network resources. - Assists with configuration and deployment of new/replacement network hardware and communications infrastructure. - Maintains up-to-date project and architecture documentation. - Maintains up-to-date inventory and maintenance records. - Monitors network resources for faults and traffic anomalies. - Resolves connection issues between users and resources. - Maintains detailed change history of network changes. - Supports ITS Field Maintenance with communications' implementation and troubleshooting. - Supports team efforts to improve cybersecurity controls and defenses. - Supports team efforts for threat hunting and mitigation. - Manages time and resource constraints. -Support IPsec Implementation The Network Administrator installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures. Coordinate the development, implementation, and maintenance of a local area network or wide area network. Maintains the network's physical and logical structures, including network connections. Maintains network support software, analyzes user support statistics, and recommends appropriate measures. Installs, tests, and maintains network hardware and software. Prepares and analyzes statistics on network utilization and availability. Prepares training courses and provides user support and training in the use of available hardware, software, and utilities. Performs tuning and capacity planning activities to enhance the performance of the network resources.
Skills
network administration, cisco routers switches, desktop support, cabling
Top Skills Details
network administration,cisco routers switches,desktop support,cabling
Additional Skills & Qualifications
Network Administration (Experience with Cisco Products - CCNA or equivalent preferred) Required 5 Years Cisco Routing and Switching Required 3 Years Required 5 Years Routing Protocols (BGP, OSPF, EIGRP etc) Required 5 Years Experience with Active Directory Administration Desired 2 Years Experience with IPSec implementation and troubleshooting Required 3 Years Experience with Video Management Systems Desired 2 Years Experience with VMWare/Vsphere Desired 3 Years VLAN Management Required Required 5 Years Firewall Administration Required 3 Years VPN & Remote Access Technologie Required- 3 - Years Authentication (Cisco ISE, Radius, TACACS, etc) Desired - 3 - Years Network Monitoring Required - 2 Years
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Staunton, VA.
Pay and Benefits
The pay range for this position is $20.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Staunton,VA.
Application Deadline
This position is anticipated to close on Jan 28, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-35 hourly 5d ago
Behavioral Support Specialist - #WWRW0058
DHRM
Remote support specialist job in Augusta Springs, VA
Title: Behavioral SupportSpecialist - #WWRW0058
State Role Title: Counselor II
Hiring Range: Anticipated Starting Salary: $50,107 (commensurate with experience)
Pay Band: 4
Agency Website: ******************************
Recruitment Type: General Public - G
About the Agency:
Wilson Workforce and Rehabilitation Center provides people with disabilities comprehensive, individualized services to realize personal independence through employment.
Job Duties:
The Behavioral Health Unit at WWRC is seeking a dedicated Behavioral SupportSpecialist to facilitate behavioral health services for clients participating in rehabilitation programs. This role ensures appropriate behavioral interventions are in place and supports client progress through collaboration, documentation, and direct service delivery.
Key Responsibilities:
Collaborate with the Rehabilitation Team to review client charts prior to admission and ensure services are in place.
Provide individual and group interventions focused on social, interpersonal, and coping skills.
Develop and implement Behavior Support Plans, monitor progress, and document outcomes.
Facilitate psycho-educational and support groups based on behavioral needs identified through assessments.
Resolve conflicts and communicate effectively with students, staff, sponsors, families, and other supports.
Provide crisis intervention in consultation with Behavioral Health Services staff, following Center policies.
Refer clients to psychological services when issues are significant or chronic.
Document all services and interactions in a timely manner and communicate updates to the Rehabilitation Team.
Additional Duties:
Monitor daily progress of assigned clients, including adaptation to the Center environment.
Respond to inquiries from consumers, families, community organizations, and professionals.
Provide general information about WWRC programs and services to visitors and consumers.
This position is subject to close 10-business days (excluding holidays) from the opening date.
Minimum Qualifications
Knowledge:
Knowledge of characteristics of various emotional, physical, behavioral, and developmental disabilities. Knowledge of social issues within a residential treatment or educational setting.
Knowledge and skills in behavioral management principles and techniques.
Knowledge and experience in developing behavior support plans to address individual needs of consumers.
Knowledge and experience in providing therapeutic interventions to individuals with disabilities in relation to vocational goals.
Knowledge of leading psycho-educational and support groups in a residential setting.
Working knowledge of Windows based computer office software and similar software.
Skills/Abilities:
Skills in observing and collection of data.
Skills in data entry, including working knowledge of office procedures, tracking systems, and work task organization.
Skills in working directly with people in an empathic manner leading to therapeutic learning experiences. Understanding of case management within a vocational rehabilitation perspective.
Additional Considerations:
Board Certified Assistant Behavior Analyst (BCaBA) or Registered Behavioral Technician (RBT) certification.
Experience working in a residential based program providing behavioral therapy, or treating the individual needs of persons with physical, behavioral, substance abuse, emotional, or developmental disabilities.
Special Instructions:
This has been designated a sensitive position under Va. Code § 2.2-1201.1.
A fingerprint-based criminal history check will be required of the finalist candidate.
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact ***************************** for assistance.
Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.
To Apply:
Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia's New Recruitment Management System. Mailed, emailed, faxed, or hand-delivered applications and/or résumés will not be accepted. PageUp will provide you with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information:
Name: Human Resources
Email: *****************************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
$50.1k yearly 27d ago
Service Desk Specialist - Level 1
Shine Management & Shine Systems
Remote support specialist job in Charlottesville, VA
Improving Your Mission through Meaningful Innovation Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help. As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers:
Intensive in-the-field decision analysis and intelligence training
General management and administrative support
Technology and systems integration
Small- to large-scale project management
We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small.
Job Description
The ideal candidate will demonstrate moderate technical skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM's Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Service Desk Specialist will:
· Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
· Provide polite and friendly customer service
· Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
· Document incident status and solutions in incident database tools
· Work through various types Tier II issues with telephone assist
· Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Qualifications
Certifications:
DoD 8570.01-M IAT level II
Education and Years of Relevant Experience:
· High School Diploma/GED and 6 years of relevant experience; or
· Associate's Degree and 4 years of relevant experience; or
· Bachelor's Degree and 2 years of relevant experience; or
· Master's Degree
· Must possess current working knowledge of computers, printers, laptops, and common windows applications
· Must have 2 years of demonstrated experience managing a schedule for an engineering program involving hardware and software development and multiple sub-components using MS Project or similar project scheduling software.
Clearance: Active TS/SCI
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a remote support specialist earn in Harrisonburg, VA?
The average remote support specialist in Harrisonburg, VA earns between $29,000 and $76,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Harrisonburg, VA