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Remote support specialist jobs in Knoxville, TN - 109 jobs

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  • IT Support Systems Analyst

    Kodiak Construction Recruiting & Staffing

    Remote support specialist job in Knoxville, TN

    IT Systems Support Analyst Compensation: $72,000-$80,000 annually Schedule: Full-Time | Onsite Our client is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You'll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment. Key Responsibilities Log, prioritize, and resolve help desk tickets in a timely manner Diagnose and troubleshoot hardware, software, and connectivity issues Provide in-person, phone, and email support to end users Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices Support Microsoft 365, Windows 10/11, and common enterprise applications Manage new user onboarding and employee offboarding Perform routine software updates, patches, and device replacements Assist with mobile device management (MDM) Coordinate with vendors and escalate complex issues when needed Document solutions, develop troubleshooting checklists, and recommend preventative improvements Required Qualifications 1-5 years of experience in an end-user IT support or help desk role Strong troubleshooting and customer service skills Working knowledge of Windows OS, Microsoft 365, and desktop hardware Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs) Experience supporting mobile devices (iOS preferred) Ability to communicate technical information clearly to non-technical users Education: Associate degree in an IT-related field preferred Bachelor's degree or technical certifications a plus Work Environment In-office support role with frequent user interaction Regular prioritization of multiple requests and interruptions Occasional lifting of IT equipment up to 40 lbs Why This Role Matters This position is the connective tissue between technology and the people who rely on it every day. You'll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.
    $72k-80k yearly 2d ago
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  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Knoxville, TN

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $36k-59k yearly est. 8d ago
  • IT Help Desk Support - Level II (Managed Services Provider / MSP)

    K2 Staffing, LLC

    Remote support specialist job in Knoxville, TN

    Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $36k-59k yearly est. 20d ago
  • IT Help Desk Support - Level II (Managed Services Provider / MSP)

    K2 Staffing

    Remote support specialist job in Knoxville, TN

    Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $36k-59k yearly est. 60d+ ago
  • IT Support Specialist

    Artech Information System 4.8company rating

    Remote support specialist job in Philadelphia, TN

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]
    $44k-76k yearly est. 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Remote support specialist job in Knoxville, TN

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $30k-40k yearly est. 60d+ ago
  • Theatre Application Specialist II

    What 3.7company rating

    Remote support specialist job in Knoxville, TN

    What is the job? The Theatre Application Specialist II is the behind-the-scenes tech producer ensuring every showtime runs without a glitch. This role supports and configures Regal's Point of Sale (POS) systems - the heartbeat of our theatre operations - making sure tickets are sold, popcorn is popped, and data flows as smoothly as a perfect opening weekend. You'll test, troubleshoot, and fine-tune systems across our cinemas nationwide, ensuring every transaction, loyalty reward, and film listing performs flawlessly. Think of it as keeping the production rolling, so the magic never stops once the lights dim and the movie begins. What will you be doing? You'll configure, test, and support Regal's POS applications - from ticketing to kiosks - making sure every system cue hits on time. You'll work with teams across Operations, Marketing, and Food Services to ensure theatre data is accurate and accessible - a true cross-department collaboration worthy of a franchise crossover. You'll develop and execute test plans, ensuring all upgrades and new features get a successful premiere. You'll document, maintain, and improve system processes - turning tech jargon into clear, actionable scripts. You'll play a key role in quality assurance, ensuring our theatre technology earns five-star reviews from staff and guests alike. About you You're organized, analytical, and detail-oriented - the kind of person who catches continuity errors before they hit the screen. You have a Bachelor's degree (or equivalent experience) in IT systems, computer science, or a related field. You bring 2-4 years of experience in theatre IT or management - ideally with hands-on POS system expertise. You're fluent in Microsoft tools, data analysis, and SQL - your digital editing suite for tech storytelling. You're a strong communicator who thrives on teamwork, but can also take the lead when the spotlight's on you. You will be a great fit if our values resonate with you: We Create, We Perform, We Inspire. About Regal Regal Cinemas - where movie magic meets unforgettable experiences! At Regal, part of the Cineworld Group, every day is a celebration of film and entertainment. With over 9,000 screens across 10 countries, we bring the magic of movies to life - from Knoxville to the UK and beyond. Our Theatre Support Office (TSO) is home to the teams who make the on-screen experience possible, from data and digital systems to guest experience innovations. At Regal, your work doesn't just support the business - it supports millions of movie moments across the globe. Our Benefits Free movie passes and discounted concessions Discretionary annual bonus Paid vacation time and sick leave 401(k) plan with company match Summer half-day Fridays Medical, dental, and vision insurance Company-paid life and disability coverage Opportunities to grow within a global entertainment brand Inclusion & Belonging At Regal Cineworld, diversity is part of the cast and inclusion is part of the script. We're committed to building a workplace where every voice is heard, every story matters, and every person belongs. If you love movies, tech, and teamwork - this is your cue.
    $63k-101k yearly est. 60d+ ago
  • Waste Technical Support Specialist - Oak Ridge, TN

    ASRC Industrial Services

    Remote support specialist job in Oak Ridge, TN

    _ASRC Industrial, ("AIS"), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ********************************************* **About RSI** RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. Weoffer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability. RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS).AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options. **Position Summary** RSI is currently recruiting for a talented and experienced Waste Technical Support Specialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste Technical Support Specialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste Technical Support Specialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF). **Primary Responsibilities** + Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization. + Performing field visits to hazardous and radiological waste sites. + Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R). + Developing sampling and analysis plans to collect the required data. + Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream. + Preparing regulatory work plans and waste handling plans under the CERCLA process. + Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination. + Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects. + Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders. + Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications. + Prepares waste management plans for new facilities or projects. + Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements. + Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings + Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials. **Job Knowledge/Qualifications** + Technical knowledge of radiological and chemical characterization practices. + Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations. + Technical knowledge of TSDRF waste acceptance criteria + Knowledge of environmental regulations and DOE Orders. + Able to complete 40 hour HAZWOPER training + Proven ability to work with a multidisciplinary team + Effective written and verbal communication skills + Knowledge of the CERCLA cleanup process + Self-motivated, requires limited direction **Required Education and Experience** + Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred) + Prior experience in waste management operations + Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required **Clearance and Health Regiments** + Criminal Background Check + Pre-placement Drug Screening + Ability to obtain a Q Clearance **EEO Statement** ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
    $35k-59k yearly est. Easy Apply 60d+ ago
  • Waste Technical Support Specialist - Oak Ridge, TN

    RSI Entech

    Remote support specialist job in Oak Ridge, TN

    ASRC Industrial, (“AIS”), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ******************************************** About RSI RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. We offer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability. RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options. Position Summary RSI is currently recruiting for a talented and experienced Waste Technical Support Specialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste Technical Support Specialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste Technical Support Specialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF). Primary Responsibilities Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization. Performing field visits to hazardous and radiological waste sites. Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R). Developing sampling and analysis plans to collect the required data. Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream. Preparing regulatory work plans and waste handling plans under the CERCLA process. Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination. Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects. Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders. Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications. Prepares waste management plans for new facilities or projects. Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements. Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials. Job Knowledge/Qualifications Technical knowledge of radiological and chemical characterization practices. Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations. Technical knowledge of TSDRF waste acceptance criteria Knowledge of environmental regulations and DOE Orders. Able to complete 40 hour HAZWOPER training Proven ability to work with a multidisciplinary team Effective written and verbal communication skills Knowledge of the CERCLA cleanup process Self-motivated, requires limited direction Required Education and Experience Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred) Prior experience in waste management operations Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required Clearance and Health Regiments Criminal Background Check Pre-placement Drug Screening Ability to obtain a Q Clearance EEO Statement ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
    $35k-59k yearly est. Easy Apply 60d+ ago
  • IT Technician Tier 1

    Sees Management 4.5company rating

    Remote support specialist job in Knoxville, TN

    Full-time Description ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY: The IT Tech Tier I is responsible for providing first-level technical support to end users across the organization. This role involves troubleshooting hardware and software issues, assisting with system access, and ensuring timely resolution of IT-related problems. The IT Tech Tier I works closely with the IT team to maintain system functionality and deliver excellent customer service to internal staff. KEY RESPONSIBILITIES: Respond to help desk tickets and provide technical support for hardware, software, and network issues. Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices. Assist with user account setup, password resets, and access permissions. Install, configure, and update software applications and operating systems. Document support activities and resolutions in the ticketing system. Escalate complex issues to Tier II or Tier III support as needed. Maintain inventory of IT equipment and assist with asset tracking. Support onboarding and offboarding processes for employees. Provide basic training and guidance to users on IT systems and tools. Ensure compliance with IT policies and data security protocols. REQUIREMENTS: Associate's degree in Information Technology or related field preferred. 1+ year of experience in IT support or help desk role. Basic understanding of Windows OS, Microsoft Office, and common IT systems. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Ability to work independently and manage multiple tasks. Familiarity with ticketing systems and remote support tools. Willingness to learn and adapt to new technologies. KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Analytical mind- capable of out-of-the-box thinking to solve problems. Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS: Help foster a positive workplace environment that encourages accountability, collaboration and transparency. Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses. Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner. Aligning job responsibilities and projects with the company's goal and mission. Pro-active measures in daily work that anticipates problems and develops solutions. Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays. Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback. Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance. Share responsibility for actively maintaining "workload items" for clinical and support buckets. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS: Generous PTO allowance Holiday Pay Health, Dental & Vision Life Insurance Short-term disability Long-term disability 401k with discretionary match Uniform Allowance (clinic only) Professional Development SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
    $35k-58k yearly est. 19d ago
  • Help Desk Technician

    Applylogic Consulting Group

    Remote support specialist job in Clinton, TN

    ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for talented Help Desk Technicians to join our team in Clinton, TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule. Work Location: Onsite - Work from one of our office locations. Clearance: Must be US citizen with the ability to obtain a Public Trust security clearance. Primary Roles and Responsibilities: Provide first-level technical support to end users by diagnosing and resolving basic hardware, software, and network issues. Log all service requests and incidents in the ticketing system and ensure accurate, timely updates. Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams. Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude. Support standard operating procedures and contribute to the overall effectiveness of the service desk. Required Knowledge and Experience: High school diploma or equivalent. 0-2 years of experience in a technical support or customer service environment. Basic understanding of computers, software, and network functionality. Strong interpersonal and communication skills, with an ability to explain solutions in plain language. Preferred Education, Experience, & Skills: Prior help desk or call center experience. Familiarity with Microsoft 365, Active Directory, or ticketing systems such as ServiceNow. CompTIA A+ or equivalent certification. Strong multitasking and problem-solving skills in a fast-paced environment.
    $36k-59k yearly est. 60d+ ago
  • Network Admin - Engineer

    ASM Research, An Accenture Federal Services Company

    Remote support specialist job in Oak Ridge, TN

    The Network Engineer is a hybrid operations and engineering role responsible for both the day-to-day administration of the Department of Energy (DOE) Office of Science's network infrastructure and the design and execution of enterprise network modernization efforts. Based in Oak Ridge, TN, this position plays a critical role in both maintaining secure, high-performance connectivity and leading infrastructure projects such as core network redesign, cloud integration, and security architecture improvements. The ideal candidate combines deep technical skills with the ability to lead, plan, and execute at an engineering level. + Serve in a dual-capacity role that balances high-level network design and architecture responsibilities with day-to-day operational support and device configuration across enterprise environments. + Administer and maintain a multi-site enterprise network, including the configuration and lifecycle management of routers, switches, firewalls, VPNs, wireless infrastructure, and load balancing technologies. + Develop scalable and resilient network architectures that support high availability, fault tolerance, and future growth, with an emphasis on alignment with DOE enterprise IT strategy and security policies. + Engineer and support complex routing strategies involving protocols such as EIGRP, OSPF, and BGP; ensure optimal route redistribution, convergence, and path selection across hybrid connectivity models including DMVPN and MPLS. + Firewall and Security Integration: Implement and manage next-generation firewall platforms (e.g., Palo Alto), including high availability configuration, SSL decryption, policy optimization, IDS/IPS system configurations, and integration with cloud and on-premises security architectures. + Design, deploy, and manage hybrid network topologies within Microsoft Azure, including Virtual Networks (VNets), ExpressRoute, peering, NAT Gateway, and firewall solutions to ensure secure and performant cross-premise connectivity. + Support the implementation and management of NAC solutions such as Cisco ISE, including potential integration with Microsoft Intune to enforce endpoint compliance and identity-based access control. + Lead and execute infrastructure modernization initiatives, including the planning, implementation, and validation of new networking technologies or the re-architecture of existing environments. + Leverage network performance tools such as Catalyst Center, SolarWinds and Azure Network Watcher to monitor availability, perform root cause analysis, and implement performance enhancements. + Maintain accurate technical documentation including topology diagrams, configuration baselines, IP address management, and change control records to support audit readiness and operational continuity. + Partner with adjacent IT disciplines-including cloud, systems, security-to deliver integrated solutions; provide mentorship and technical leadership to junior technical staff as needed. **Minimum Qualifications** + Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent experience. Master's Degree preferred. + Cisco CCNP (Routing & Switching or Enterprise). Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and Microsoft AZ-104: Azure Administrator. + 7+ years of experience. **Other Job Specific Skills** + Expert knowledge of TCP/IP, BGP, OSPF, DMVPN, DNS, DHCP. + Cisco routing/switching with Nexus 9K, Catalyst, ISR, and C8500 series. + Strong Palo Alto experience including SSL decryption, HA configuration, and IPS tuning. + Azure networking including ExpressRoute, NSGs, virtual WAN, peering, VPNs. + Familiarity with Cisco ACI or willingness to rapidly train up for deployment. + Experience leading physical buildouts and Data Center Moves: rack layout, cable management, port planning. + PowerShell or Python scripting for automation and config deployment. **Preferred Qualifications** + CCIE, PCNSE, or additional Azure network/security certs. + Experience with Cisco ISE, DNA Center, and SD-WAN. + Experience in a federal or DOE environment. + Prior Engineering leadership in large-scale infrastructure projects to include Data Center Moves. + Experience implementing Azure Front Door, WAF, Private Link, or NAT Gateway. + Experience working for the Federal Government as an IT Contractor. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,100 - $122k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $80.1k-122k yearly 60d+ ago
  • Tier 2 Help Desk Technician / IT Support Specialist

    Dolly Partons Stampede Pigeon Forge

    Remote support specialist job in Pigeon Forge, TN

    We're looking for a skilled Tier 2 Help Desk Technician to support our users and IT infrastructure. This role goes beyond basic troubleshooting and includes hands-on technical work such as network support, hardware installs, and structured cabling. The ideal candidate is comfortable working independently, enjoys solving problems, and isn't afraid to get their hands dirty in closets, ceilings, or server rooms. Key Responsibilities Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot and resolve escalated hardware, software, and network issues Support Windows and/or mac OS environments (user accounts, permissions, updates, troubleshooting) Install, terminate, and test network cabling (Ethernet, patch panels, wall jacks, racks) Assist with network equipment installation and troubleshooting (switches, access points, firewalls) Support and maintain wired and wireless networks Work with Ubiquiti (UniFi) networking equipment (preferred, not required) Document issues, resolutions, and procedures in the ticketing system Assist with onboarding/offboarding of users (accounts, equipment, access) Coordinate with Tier 1 support and escalate issues when appropriate Perform occasional on-site support and after-hours work as needed Required Qualifications 2+ years of IT support or help desk experience (Tier 2 or equivalent) Strong troubleshooting skills across hardware, software, and networking issues Experience running and terminating network cable Solid understanding of TCP/IP, DNS, DHCP, and basic switching concepts Familiarity with Active Directory, Microsoft 365, or similar environments Ability to lift equipment, work on ladders, and access tight spaces when running cable Strong communication and customer service skills Preferred (Nice to Have) Experience with Ubiquiti / UniFi networking gear Network+ or similar certification Experience with ticketing systems and IT documentation Exposure to VoIP systems or camera systems Work Environment Mix of desk-based support and hands-on technical work Office, server room, and light construction-type environments (cable runs) Occasional after-hours or weekend work may be required What We're Looking For Someone who can think through problems, not just follow scripts Comfortable working independently and prioritizing tasks A team player who communicates clearly and takes ownership of issues
    $36k-59k yearly est. 12d ago
  • Network Administrator

    ITR 4.2company rating

    Remote support specialist job in Oak Ridge, TN

    Job DescriptionNetwork Administrator Qualifications2+ years experience in a network administration role Network Administration of Cisco, Arista, and Palo Alto network platforms Light System Administration Solid Troubleshooting and problem-solving skills Network Security knowledge and experience is a plus Excellent communication and collaboration skills Strong attention to detail and organizational skills Relevant certifications such as CCNA, CompTIA Network+, etc. Required Skills & AbilitiesKnowledge of networking concepts: TCP/IP, DNS, DHCP, STP, LAN, WANKnowledge of routing protocols. ex. BGP, OSPFKnowledge of Cisco, Arista, and Palo Alto network platforms Knowledge of network monitoring product(s) Must be able to work independently or as part of a team Must be able to identify technology needs/inefficiencies and address without supervision or technical guidance Must be able to prioritize assignments and effectively manage their time Excellent customer service skills to communicate with internal teams and external customers ResponsibilitiesAs a Network Administrator, you will be responsible for managing the ticket queue for the network infrastructure team. This will include troubleshooting network issues and providing technical support for network-related problems. Knowing when to escalate a problem/issue to a higher level so SLAs are not breached. Small projects will be assigned at times to help grow into a higher-level position.
    $61k-76k yearly est. 7d ago
  • IT HELP DESK TECH

    First Horizon Bank 3.9company rating

    Remote support specialist job in Maryville, TN

    **No sponsorship will be provided for this role.** **Weekly Scheduled Hours: Monday - Friday 9am- 6pm ET** + The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers. + Technicians will perform the essential tasks listed below: + Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry. + Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc. + Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application. + Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required. + Determine when field support is necessary and dispatch appropriate vendors. + Contribute to internal knowledge base, according to normal support triage, research and documentation. + Level 1 technicians escalate issues as necessary to Level 2 technicians. **Job Requirements (Knowledge, Skills and Abilities):** + Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required. + Other areas of knowledge such as networking, database, server/client relationships is a plus. + Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners + Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures. + Excellent verbal and written communications skills + Excellent interpersonal and professional interaction skills + Self-motivated and directed, capable of independent decision making and prioritization of tasks + Knowledge of ServiceNow a plus + Minimum of 1 year in a similar job function required + Degree in IT related field or technical certifications a plus **Environment:** + Work in performed in an office environment + Travel is rare but may be required as needed (less than 10%) + After hours availability required as needed for all helpdesk staff **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $42k-55k yearly est. 22d ago
  • Network Admin-Engineer - Onsite

    Redport

    Remote support specialist job in Oak Ridge, TN

    The Senior Network Engineer is a hybrid operations and engineering role responsible for both the day-to-day administration of the network infrastructure and the design and execution of enterprise network modernization efforts. Based in Oak Ridge, TN, this position plays a critical role in both maintaining secure, high-performance connectivity and leading infrastructure projects such as core network redesign, cloud integration, and security architecture improvements. The ideal candidate combines deep technical skills with the ability to lead, plan, and execute at an engineering level. Key Responsibilities • Hybrid Engineering and Administration: Serve in a dual-capacity role that balances high-level network design and architecture responsibilities with day-to-day operational support and device configuration across enterprise environments. • Network Infrastructure Management: Administer and maintain a multi-site enterprise network, including the configuration and lifecycle management of routers, switches, firewalls, VPNs, wireless infrastructure, and load balancing technologies. • Architecture and Design: Develop scalable and resilient network architectures that support high availability, fault tolerance, and future growth, with an emphasis on alignment with DOE enterprise IT strategy and security policies. • Routing and Protocol Engineering: Engineer and support complex routing strategies involving protocols such as EIGRP, OSPF, and BGP; ensure optimal route redistribution, convergence, and path selection across hybrid connectivity models including DMVPN and MPLS. • Firewall and Security Integration: Implement and manage next-generation firewall platforms (e.g., Palo Alto), including high availability configuration, SSL decryption, policy optimization, IDS/IPS system configurations, and integration with cloud and on-premises security architectures. • Cloud and Hybrid Networking: Design, deploy, and manage hybrid network topologies within Microsoft Azure, including Virtual Networks (VNets), ExpressRoute, peering, NAT Gateway, and firewall solutions to ensure secure and performant cross-premise connectivity. • Network Access Control (NAC): Support the implementation and management of NAC solutions such as Cisco ISE, including potential integration with Microsoft Intune to enforce endpoint compliance and identity-based access control. • Project Leadership: Lead and execute infrastructure modernization initiatives, including the planning, implementation, and validation of new networking technologies or the re-architecture of existing environments. • Monitoring and Performance Optimization: Leverage network performance tools such as Catalyst Center, SolarWinds and Azure Network Watcher to monitor availability, perform root cause analysis, and implement performance enhancements. • Documentation and Standards Compliance: Maintain accurate technical documentation including topology diagrams, configuration baselines, IP address management, and change control records to support audit readiness and operational continuity. • Cross-Functional Collaboration and Mentorship: Partner with adjacent IT disciplines-including cloud, systems, security-to deliver integrated solutions; provide mentorship and technical leadership to junior technical staff as needed. Required Qualifications • Education : Bachelor's degree in Information Technology or related field • Experience: Atleast 7 years of relevant experience Certifications (Required): o Cisco CCNP (Routing & Switching or Enterprise) o Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions o Microsoft AZ-104: Azure Administrator Technical Competencies: o Expert knowledge of TCP/IP, BGP, OSPF, DMVPN, DNS, DHCP o Cisco routing/switching with Nexus 9K, Catalyst, ISR, and C8500 series o Strong Palo Alto experience including SSL decryption, HA configuration, and IPS tuning o Azure networking including ExpressRoute, NSGs, virtual WAN, peering, VPNs o Familiarity with Cisco ACI or willingness to rapidly train up for deployment o Experience leading physical buildouts and Data Center Moves: rack layout, cable management, port planning o PowerShell or Python scripting for automation and config deployment Preferred Qualifications • CCIE, PCNSE, or additional Azure network/security certs • Experience with Cisco ISE, DNA Center, and SD-WAN • Experience in a federal or DOE environment • Prior Engineering leadership in large-scale infrastructure projects to include Data Center Moves • Experience implementing Azure Front Door, WAF, Private Link, or NAT Gateway • Experience working for the Federal Government as an IT Contractor Must be a US Citizen Must have minimum of a Bachelor's Degree Must be able to pass a full background check and drug screening *No third party recruiters*
    $61k-78k yearly est. 60d+ ago
  • IT Support Technician

    South College, Knoxville 4.4company rating

    Remote support specialist job in Knoxville, TN

    Benefits Front Loaded PTO Tuition Assistance Medical, Dental, Vision 401(k) - with Employer Contribution South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. 20,000 Students 10 Campuses Competency Based Education Online IT Support Technician Description The IT Support Technician is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance. Essential Functions and Competencies Document incoming Helpdesk requests using internal ticketing system Install, repair and maintain desktop and laptop computers, peripherals and related systems Provide end user support via remote assistance, in person and telephone. Support and enforce company information policies and procedures. Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS Assist in maintaining hardware and software inventory for asset management. Install and support AV equipment for classrooms, conference rooms and auditoriums Demonstrate broad knowledge of technology principles, practices, and procedures Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time Assist in updating support documents within knowledge management for the IT Services team, as well as end users End-user Account Management Build and maintain relationships across departments Other duties may be assigned Requirements Education Associate degree in Computer Science or equivalent experience Experience 2+ years of overall IT experience 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment 2+ years' experience supporting Microsoft Office applications Knowledge of network security practices and Antivirus software Exceptional analytic and problem-solving skills Self-motivated and able to work across diverse technical and non-technical teams Outstanding written, verbal and interpersonal communication skills Exceptional Customer-oriented attitude ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary) Physical Demands The physical requirements outlined below represent the demands necessary to successfully perform the essential functions of this role. Involves activities such as walking, lifting, and operating technology and equipment. Must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system. The role requires regular communication, including speaking and listening.
    $31k-41k yearly est. 14d ago
  • Network Admin - Engineer

    ASM Research 4.2company rating

    Remote support specialist job in Oak Ridge, TN

    The Network Engineer is a hybrid operations and engineering role responsible for both the day-to-day administration of the Department of Energy (DOE) Office of Science's network infrastructure and the design and execution of enterprise network modernization efforts. Based in Oak Ridge, TN, this position plays a critical role in both maintaining secure, high-performance connectivity and leading infrastructure projects such as core network redesign, cloud integration, and security architecture improvements. The ideal candidate combines deep technical skills with the ability to lead, plan, and execute at an engineering level. Serve in a dual-capacity role that balances high-level network design and architecture responsibilities with day-to-day operational support and device configuration across enterprise environments. Administer and maintain a multi-site enterprise network, including the configuration and lifecycle management of routers, switches, firewalls, VPNs, wireless infrastructure, and load balancing technologies. Develop scalable and resilient network architectures that support high availability, fault tolerance, and future growth, with an emphasis on alignment with DOE enterprise IT strategy and security policies. Engineer and support complex routing strategies involving protocols such as EIGRP, OSPF, and BGP; ensure optimal route redistribution, convergence, and path selection across hybrid connectivity models including DMVPN and MPLS. Firewall and Security Integration: Implement and manage next-generation firewall platforms (e.g., Palo Alto), including high availability configuration, SSL decryption, policy optimization, IDS/IPS system configurations, and integration with cloud and on-premises security architectures. Design, deploy, and manage hybrid network topologies within Microsoft Azure, including Virtual Networks (VNets), ExpressRoute, peering, NAT Gateway, and firewall solutions to ensure secure and performant cross-premise connectivity. Support the implementation and management of NAC solutions such as Cisco ISE, including potential integration with Microsoft Intune to enforce endpoint compliance and identity-based access control. Lead and execute infrastructure modernization initiatives, including the planning, implementation, and validation of new networking technologies or the re-architecture of existing environments. Leverage network performance tools such as Catalyst Center, SolarWinds and Azure Network Watcher to monitor availability, perform root cause analysis, and implement performance enhancements. Maintain accurate technical documentation including topology diagrams, configuration baselines, IP address management, and change control records to support audit readiness and operational continuity. Partner with adjacent IT disciplines-including cloud, systems, security-to deliver integrated solutions; provide mentorship and technical leadership to junior technical staff as needed. Minimum Qualifications Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent experience. Master's Degree preferred. Cisco CCNP (Routing & Switching or Enterprise). Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and Microsoft AZ-104: Azure Administrator. 7+ years of experience. Other Job Specific Skills Expert knowledge of TCP/IP, BGP, OSPF, DMVPN, DNS, DHCP. Cisco routing/switching with Nexus 9K, Catalyst, ISR, and C8500 series. Strong Palo Alto experience including SSL decryption, HA configuration, and IPS tuning. Azure networking including ExpressRoute, NSGs, virtual WAN, peering, VPNs. Familiarity with Cisco ACI or willingness to rapidly train up for deployment. Experience leading physical buildouts and Data Center Moves: rack layout, cable management, port planning. PowerShell or Python scripting for automation and config deployment. Preferred Qualifications CCIE, PCNSE, or additional Azure network/security certs. Experience with Cisco ISE, DNA Center, and SD-WAN. Experience in a federal or DOE environment. Prior Engineering leadership in large-scale infrastructure projects to include Data Center Moves. Experience implementing Azure Front Door, WAF, Private Link, or NAT Gateway. Experience working for the Federal Government as an IT Contractor.
    $61k-77k yearly est. 6h ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Morristown, TN

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $36k-60k yearly est. 8d ago
  • IT Technician Tier 1

    Sees Management LLC 4.5company rating

    Remote support specialist job in Knoxville, TN

    Job DescriptionDescription: ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY: The IT Tech Tier I is responsible for providing first-level technical support to end users across the organization. This role involves troubleshooting hardware and software issues, assisting with system access, and ensuring timely resolution of IT-related problems. The IT Tech Tier I works closely with the IT team to maintain system functionality and deliver excellent customer service to internal staff. KEY RESPONSIBILITIES: Respond to help desk tickets and provide technical support for hardware, software, and network issues. Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices. Assist with user account setup, password resets, and access permissions. Install, configure, and update software applications and operating systems. Document support activities and resolutions in the ticketing system. Escalate complex issues to Tier II or Tier III support as needed. Maintain inventory of IT equipment and assist with asset tracking. Support onboarding and offboarding processes for employees. Provide basic training and guidance to users on IT systems and tools. Ensure compliance with IT policies and data security protocols. REQUIREMENTS: Associate's degree in Information Technology or related field preferred. 1+ year of experience in IT support or help desk role. Basic understanding of Windows OS, Microsoft Office, and common IT systems. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Ability to work independently and manage multiple tasks. Familiarity with ticketing systems and remote support tools. Willingness to learn and adapt to new technologies. KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Analytical mind- capable of out-of-the-box thinking to solve problems. Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS: Help foster a positive workplace environment that encourages accountability, collaboration and transparency. Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses. Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner. Aligning job responsibilities and projects with the company's goal and mission. Pro-active measures in daily work that anticipates problems and develops solutions. Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays. Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback. Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance. Share responsibility for actively maintaining "workload items" for clinical and support buckets. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS: Generous PTO allowance Holiday Pay Health, Dental & Vision Life Insurance Short-term disability Long-term disability 401k with discretionary match Uniform Allowance (clinic only) Professional Development SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. Requirements:
    $35k-58k yearly est. 20d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Knoxville, TN?

The average remote support specialist in Knoxville, TN earns between $26,000 and $63,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Knoxville, TN

$41,000
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