Remote support specialist jobs in Knoxville, TN

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION. Job Overview Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. What We're Looking For: Ability to multitask in and navigate between screens efficiently while assisting customers Comfortable in a fast-paced environment Must be 18+ years of age High school diploma (or GED equivalent) Must pass a criminal background Key Skills and Responsibilites: Handle inbound customer service calls Drive customer satisfaction through voice, chat and email communication Navigate multiple systems and tools Recommend product solutions for unique customer needs Why You Should Join Us: Pay: $17/hour base rate + growth opportunities up to $19/hour 100% paid training Dedicated time to skill development Benefits including medical, dental, life, and vision insurance 401k retirement plan with company match Employee discounts Referral bonuses Internal Mobility (84% of our managers are promoted within) Employee Assistance Program (EAP) About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Knoxville, TN | Helpdesk Technician | Full-time We are actively recruiting Helpdesk Technicians for our client in Knoxville, TN. These are second and third shift contract opportunities that will require working onsite in Knoxville and on weekends. This is an excellent opportunity for someone who is energetic and eager to utilize and expand technical skills. Must have experience in technical troubleshooting, customer service with strong decision-making capabilities. Second Shift: 3:30pm - Midnight Third Shift: 11:30pm - 8:00am Due to client request, candidates must be eligible to work in the United States without sponsorship. “Equal Opportunity Employer/Veterans/Disabled”

IT Support Specialist Onsite • 1st Shift Monday - Friday Type: W2 ongoing contract with potential to extend or hire We're seeking an energetic and dependable IT Support Specialist to join our on-site support desk. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who's ready to learn, grow, and make a real impact. You'll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You'll be a key resource for location managers and field employees, helping keep operations running smoothly. Training on all proprietary systems will be provided. What You'll Do • Deliver first-level technical assistance to field users • Troubleshoot hardware and software issues, including back-office computers and printers • Review and document processes while monitoring performance metrics • Stay current with IT support trends and emerging technologies • Manage and respond to email requests for service • Maintain strong communication, customer service, and a sense of urgency • Handle a high-volume call environment with steady, consistent activity • Participate in occasional special projects What You Bring • Associate's or Bachelor's degree in IT, computer science, or related field • Knowledge of computer hardware, software, and networking fundamentals • Strong work ethic, positive attitude, and high energy • Excellent communication and interpersonal skills • Stable work history • Desire to grow your technical skill set and career This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Knoxville, TN

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

Corporate Office - Knoxville, TN About Us We are a fast-growing, founder-led retail company with five dynamic and expanding brands. Our mission is simple yet powerful: to give back to our communities and make the world a better place. With operations in 37 states (and growing), we are driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for our guests and associates. The Opportunity Do you believe in putting the Guest First? Are you ready to show Courage, collaborate through seamless Teamwork, and unleash your Creativity? We're seeking individuals who are driven by a pursuit of Greatness and a commitment to personal and professional Growth. We're looking for a smart, hardworking, roll-up-your-sleeves leader to make an impact with us! The Help Desk Leader, is responsible for leading a high-performing team dedicated to providing exceptional technical support with a strong focus on outstanding guest service. This role ensures the efficient resolution of technical issues for internal and, where applicable, external guests, while consistently upholding the highest standards of professionalism, empathy, and guest satisfaction. The ideal candidate will possess a deep understanding of support operations, combined with a passion for delivering memorable service experiences for those you serve. What You'll Do Champion a "guest-first" culture within the help desk team, emphasizing proactive communication, active listening, and a personalized approach to support. Develop and implement guest service standards, scripting, and best practices for all interactions (phone, email, chat, in-person). Monitor and analyze guest feedback (surveys, comments, etc.) to identify areas for improvement and implement corrective actions. Train and coach team members on advanced guest service techniques, de-escalation strategies, and effective communication. Train, mentor, and evaluate help desk technicians, fostering a collaborative and supportive team environment. Set clear performance goals and provide regular feedback to team members, conducting performance reviews and career development discussions. Schedule and manage team shifts, ensuring adequate coverage for all operational hours. Foster a culture of continuous learning and improvement within the team. Oversee the day-to-day operations of the help desk, ensuring timely and efficient resolution of all incoming support requests. Implement and optimize help desk ticketing systems (e.g., ServiceNow, Zendesk, FreshService) to streamline workflows and track metrics. Develop and maintain knowledge base articles, FAQs, and self-help resources for common issues. Monitor key performance indicators (KPIs) such as first-call resolution, average handling time, guest satisfaction scores, and ticket backlog. Identify recurring technical issues and work with other IT teams to implement long-term solutions. Ensure compliance with IT policies, procedures, and security best practices Communicate technical information clearly and concisely to non-technical guests. Act as a bridge between technical teams and guest-facing departments, ensuring alignment of service goals. Who You Are Highly analytical with a strategic mindset and strong business acumen A problem solver and natural leader who thrives in a fast-paced, dynamic environment Detail-oriented and data-driven, yet capable of seeing the big picture Entrepreneurial, resourceful, and motivated by mission and impact A collaborative team player who leads with integrity and humility Passionate about personal growth and helping to build something truly great Basic understanding of hardware troubleshooting (desktops, laptops, printers). Exceptional interpersonal and communication skills (verbal and written). Proven ability to lead, motivate, and develop a team. Strong problem-solving and analytical abilities. High degree of empathy, patience, and a positive attitude. Ability to work under pressure and manage multiple priorities effectively. Excellent organizational and time management skills. Proactive and results-oriented. Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Equivalent work experience may be considered. Proven experience in a guest-facing or customer service-centric environment is highly preferred (e.g., hospitality, retail, customer support center). Strong understanding of IT fundamentals, including operating systems and help desk ticketing systems (e.g., ServiceNow/Freshdesk). Familiarity with remote support tools. Why Join Us? We're a company where people come to grow. You'll be challenged, supported, and inspired every day - all while helping to build something meaningful. If you're ready to roll up your sleeves and make an impact in a company that believes in doing well by doing good, we'd love to meet you. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: #73 in Fortune 100 Best Companies to Work For 2023 #4 in Fortune Best Workplaces in Retail™ 2022 #93 in Best Workplaces for Millennials™ 2023 #34 in Fortune Best Workplaces for Women™ 2022

What is the job? The Theatre Application Specialist II is the behind-the-scenes tech producer ensuring every showtime runs without a glitch. This role supports and configures Regal's Point of Sale (POS) systems - the heartbeat of our theatre operations - making sure tickets are sold, popcorn is popped, and data flows as smoothly as a perfect opening weekend. You'll test, troubleshoot, and fine-tune systems across our cinemas nationwide, ensuring every transaction, loyalty reward, and film listing performs flawlessly. Think of it as keeping the production rolling, so the magic never stops once the lights dim and the movie begins. What will you be doing? You'll configure, test, and support Regal's POS applications - from ticketing to kiosks - making sure every system cue hits on time. You'll work with teams across Operations, Marketing, and Food Services to ensure theatre data is accurate and accessible - a true cross-department collaboration worthy of a franchise crossover. You'll develop and execute test plans, ensuring all upgrades and new features get a successful premiere. You'll document, maintain, and improve system processes - turning tech jargon into clear, actionable scripts. You'll play a key role in quality assurance, ensuring our theatre technology earns five-star reviews from staff and guests alike. About you You're organized, analytical, and detail-oriented - the kind of person who catches continuity errors before they hit the screen. You have a Bachelor's degree (or equivalent experience) in IT systems, computer science, or a related field. You bring 2-4 years of experience in theatre IT or management - ideally with hands-on POS system expertise. You're fluent in Microsoft tools, data analysis, and SQL - your digital editing suite for tech storytelling. You're a strong communicator who thrives on teamwork, but can also take the lead when the spotlight's on you. You will be a great fit if our values resonate with you: We Create, We Perform, We Inspire. About Regal Regal Cinemas - where movie magic meets unforgettable experiences! At Regal, part of the Cineworld Group, every day is a celebration of film and entertainment. With over 9,000 screens across 10 countries, we bring the magic of movies to life - from Knoxville to the UK and beyond. Our Theatre Support Office (TSO) is home to the teams who make the on-screen experience possible, from data and digital systems to guest experience innovations. At Regal, your work doesn't just support the business - it supports millions of movie moments across the globe. Our Benefits Free movie passes and discounted concessions Discretionary annual bonus Paid vacation time and sick leave 401(k) plan with company match Summer half-day Fridays Medical, dental, and vision insurance Company-paid life and disability coverage Opportunities to grow within a global entertainment brand Inclusion & Belonging At Regal Cineworld, diversity is part of the cast and inclusion is part of the script. We're committed to building a workplace where every voice is heard, every story matters, and every person belongs. If you love movies, tech, and teamwork - this is your cue.

Summary/Objective The Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicated support issues and technical development. Essential Functions Responsible for handling user requests that come in via phone and IT service management system with white-glove customer service experience. Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing systems, phones, and chat for users' various needs. Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner. Responsible for communicating plans, progress, and issues in a timely manner to appropriate personnel, including follow-up to end users. Responsible for recording issues using standard ticketing system and maintain historical records for related problem documentation. Troubleshoot and support proprietary software programs as well as third party software and applications. Troubleshoot hardware in a retail or business environment which can include but not limited to desktops, laptops, tablets, payment terminals, and store technology. Supports VIP level requests with elevated customer service. Available to travel to headquarters and retail locations periodically for training or special projects. Responsible for adhering to company documented processes and reporting discrepancies to appropriate personnel. Competencies Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, and responsibilities. Oral Communication: Shaping and expressing ideas and information in an effective manner. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates primarily in a professional remote environment with travel to headquarters and retail locations as needed. Physical Demands Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to utilize a monitor/screen for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are dependent upon business needs. May have an opportunity for additional hours based on projects or business needs. Travel 1 - 10% Required Education and Experience High School diploma or equivalent experience required. Preferred Education and Experience AS degree in technical field. 1-year minimum verifiable technology support. Industry N+ / A+ / S+ certifications. Experience with Microsoft and IOS operating systems. Experience with Active Directory. Basic knowledge of Networking. AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Title: Engineering Support Specialist Career Level From: Senior Associate Career Level To: Senior Specialist Job Specialty: Core Technology What You'll Do Performs highly technical engineering functions that comprise the largest majority of the Engineering work at both sites. Work may include components of Mechanical, Electrical, Process, Nuclear, Chemical, Structural, Systems, and Design engineering work and expertise. These components will be leveraged to develop complex work through cross-functional teams to solve complex engineering problems encountered throughout the sites. What You Can Expect * Meaningful work and unique opportunities to support missions vital to national and global security * Top-notch, dedicated colleagues * Generous pay and benefits with a stable organization * Career advancement and professional development programs * Work-life balance fostered through flexible work options and wellness initiatives Minimum Job Requirements * Bachelor of Science in Engineering/Physical Science [Chemistry, Physics, or related] from an Engineering Accreditation Commission (EAC) Accreditation Board of Engineering and Technology (ABET) accredited program in the United States or designated equivalents from Canada or Mexico, the Washington Accord, or the list of substantially equivalent as documented by ABET AND 2 years of relevant experience. * MS in Engineering /Physical science: No experience. * PhD in Engineering/Physical science: No experience. * There is a minimum Grade Point Average (GPA) requirement up to 4 years post-graduation at time of offer and confirmed by transcript. Beyond four years from graduation, engineering experience will supersede GPA as a requirement for hire. * 3.0/4.0 minimum cumulative GPA for Bachelor degree * 3.3 minimum cumulative GPA for Master degree * 3.5 minimum cumulative GPA for PhD Why Y-12? You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Y-12, you can build a career that lasts a lifetime. Notes The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired. If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level. Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required. This position may require entry into the Material Access Areas (MAA) and participation in the Human Reliability Program (10 C.F.R. Part 712), which requires successful competition of a DOE counterintelligence evaluation and may include a counterintelligence-scope polygraph examination. This position may be categorized as a "designated position" identified by 10 C.F.R. Part 709, requiring successful completion of a DOE counterintelligence evaluation that may include a counterintelligence-scope polygraph examination. CNS is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification. CNS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity, age, religion, national origin, ancestry, genetic information, disability or veteran status.

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for talented Help Desk Technicians to join our team in Clinton, TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule. Work Location: Onsite - Work from one of our office locations. Clearance: Must be US citizen with the ability to obtain a Public Trust security clearance. Primary Roles and Responsibilities: Provide first-level technical support to end users by diagnosing and resolving basic hardware, software, and network issues. Log all service requests and incidents in the ticketing system and ensure accurate, timely updates. Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams. Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude. Support standard operating procedures and contribute to the overall effectiveness of the service desk. Required Knowledge and Experience: High school diploma or equivalent. 0-2 years of experience in a technical support or customer service environment. Basic understanding of computers, software, and network functionality. Strong interpersonal and communication skills, with an ability to explain solutions in plain language. Preferred Education, Experience, & Skills: Prior help desk or call center experience. Familiarity with Microsoft 365, Active Directory, or ticketing systems such as ServiceNow. CompTIA A+ or equivalent certification. Strong multitasking and problem-solving skills in a fast-paced environment.

The Network Engineer is a hybrid operations and engineering role responsible for both the day-to-day administration of the Department of Energy (DOE) Office of Science's network infrastructure and the design and execution of enterprise network modernization efforts. Based in Oak Ridge, TN, this position plays a critical role in both maintaining secure, high-performance connectivity and leading infrastructure projects such as core network redesign, cloud integration, and security architecture improvements. The ideal candidate combines deep technical skills with the ability to lead, plan, and execute at an engineering level. + Serve in a dual-capacity role that balances high-level network design and architecture responsibilities with day-to-day operational support and device configuration across enterprise environments. + Administer and maintain a multi-site enterprise network, including the configuration and lifecycle management of routers, switches, firewalls, VPNs, wireless infrastructure, and load balancing technologies. + Develop scalable and resilient network architectures that support high availability, fault tolerance, and future growth, with an emphasis on alignment with DOE enterprise IT strategy and security policies. + Engineer and support complex routing strategies involving protocols such as EIGRP, OSPF, and BGP; ensure optimal route redistribution, convergence, and path selection across hybrid connectivity models including DMVPN and MPLS. + Firewall and Security Integration: Implement and manage next-generation firewall platforms (e.g., Palo Alto), including high availability configuration, SSL decryption, policy optimization, IDS/IPS system configurations, and integration with cloud and on-premises security architectures. + Design, deploy, and manage hybrid network topologies within Microsoft Azure, including Virtual Networks (VNets), ExpressRoute, peering, NAT Gateway, and firewall solutions to ensure secure and performant cross-premise connectivity. + Support the implementation and management of NAC solutions such as Cisco ISE, including potential integration with Microsoft Intune to enforce endpoint compliance and identity-based access control. + Lead and execute infrastructure modernization initiatives, including the planning, implementation, and validation of new networking technologies or the re-architecture of existing environments. + Leverage network performance tools such as Catalyst Center, SolarWinds and Azure Network Watcher to monitor availability, perform root cause analysis, and implement performance enhancements. + Maintain accurate technical documentation including topology diagrams, configuration baselines, IP address management, and change control records to support audit readiness and operational continuity. + Partner with adjacent IT disciplines-including cloud, systems, security-to deliver integrated solutions; provide mentorship and technical leadership to junior technical staff as needed. **Minimum Qualifications** + Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent experience. Master's Degree preferred. + Cisco CCNP (Routing & Switching or Enterprise). Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and Microsoft AZ-104: Azure Administrator. + 7+ years of experience. **Other Job Specific Skills** + Expert knowledge of TCP/IP, BGP, OSPF, DMVPN, DNS, DHCP. + Cisco routing/switching with Nexus 9K, Catalyst, ISR, and C8500 series. + Strong Palo Alto experience including SSL decryption, HA configuration, and IPS tuning. + Azure networking including ExpressRoute, NSGs, virtual WAN, peering, VPNs. + Familiarity with Cisco ACI or willingness to rapidly train up for deployment. + Experience leading physical buildouts and Data Center Moves: rack layout, cable management, port planning. + PowerShell or Python scripting for automation and config deployment. **Preferred Qualifications** + CCIE, PCNSE, or additional Azure network/security certs. + Experience with Cisco ISE, DNA Center, and SD-WAN. + Experience in a federal or DOE environment. + Prior Engineering leadership in large-scale infrastructure projects to include Data Center Moves. + Experience implementing Azure Front Door, WAF, Private Link, or NAT Gateway. + Experience working for the Federal Government as an IT Contractor. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,100 - $122k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionIT Technologist Job Responsibilities:Primary responsibility is to provide user support and customer service, and includes the following:. Core Tasks Desktop/Laptop Support (PC, Mac, Linux) Loaner Laptop Loaner Mobile (with new Intune) Email Support (Client (All) Accounts and Access Support (UCAMS, RSA, MFA) New UID Setups Entrust Support Communications (Mobile Phones, Tablets (GFE/BYOD) Remote Support (Direct Access, GoCitrix, VPN) Applications Support (SN Requests, Timetracker, RES, SF) Networking Support (Devices, Troubleshooting) Printer Support (Troubleshooting, Network Printer Requests) Cyber Support (General knowledge) Student/Intern Support (May-Sep) Basic Qualifications:Minimum of one year of experience working in an Information Technology organization· Ability to handle and adapt to changing priorities and tasks while multitasking on various objectives· Friendly presence and helpful attitude, excellent interpersonal skills, and ability to work well with others in a team environment· Demonstrated proficiency in Microsoft Office and Windows-based applications.· Ability to communicate clearly to technical staff and end-users either in-person, over the phone, or in writing.· Willingness to share knowledge and mentor less-experienced personnel· Create and review Knowledge Base articles for the group· Ability to work with minimal direct supervision.· This position requires the ability to obtain and maintain a DOE clearance.

The Senior Network Engineer is a hybrid operations and engineering role responsible for both the day-to-day administration of the network infrastructure and the design and execution of enterprise network modernization efforts. Based in Oak Ridge, TN, this position plays a critical role in both maintaining secure, high-performance connectivity and leading infrastructure projects such as core network redesign, cloud integration, and security architecture improvements. The ideal candidate combines deep technical skills with the ability to lead, plan, and execute at an engineering level. Key Responsibilities • Hybrid Engineering and Administration: Serve in a dual-capacity role that balances high-level network design and architecture responsibilities with day-to-day operational support and device configuration across enterprise environments. • Network Infrastructure Management: Administer and maintain a multi-site enterprise network, including the configuration and lifecycle management of routers, switches, firewalls, VPNs, wireless infrastructure, and load balancing technologies. • Architecture and Design: Develop scalable and resilient network architectures that support high availability, fault tolerance, and future growth, with an emphasis on alignment with DOE enterprise IT strategy and security policies. • Routing and Protocol Engineering: Engineer and support complex routing strategies involving protocols such as EIGRP, OSPF, and BGP; ensure optimal route redistribution, convergence, and path selection across hybrid connectivity models including DMVPN and MPLS. • Firewall and Security Integration: Implement and manage next-generation firewall platforms (e.g., Palo Alto), including high availability configuration, SSL decryption, policy optimization, IDS/IPS system configurations, and integration with cloud and on-premises security architectures. • Cloud and Hybrid Networking: Design, deploy, and manage hybrid network topologies within Microsoft Azure, including Virtual Networks (VNets), ExpressRoute, peering, NAT Gateway, and firewall solutions to ensure secure and performant cross-premise connectivity. • Network Access Control (NAC): Support the implementation and management of NAC solutions such as Cisco ISE, including potential integration with Microsoft Intune to enforce endpoint compliance and identity-based access control. • Project Leadership: Lead and execute infrastructure modernization initiatives, including the planning, implementation, and validation of new networking technologies or the re-architecture of existing environments. • Monitoring and Performance Optimization: Leverage network performance tools such as Catalyst Center, SolarWinds and Azure Network Watcher to monitor availability, perform root cause analysis, and implement performance enhancements. • Documentation and Standards Compliance: Maintain accurate technical documentation including topology diagrams, configuration baselines, IP address management, and change control records to support audit readiness and operational continuity. • Cross-Functional Collaboration and Mentorship: Partner with adjacent IT disciplines-including cloud, systems, security-to deliver integrated solutions; provide mentorship and technical leadership to junior technical staff as needed. Required Qualifications • Education : Bachelor's degree in Information Technology or related field • Experience: Atleast 7 years of relevant experience Certifications (Required): o Cisco CCNP (Routing & Switching or Enterprise) o Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions o Microsoft AZ-104: Azure Administrator Technical Competencies: o Expert knowledge of TCP/IP, BGP, OSPF, DMVPN, DNS, DHCP o Cisco routing/switching with Nexus 9K, Catalyst, ISR, and C8500 series o Strong Palo Alto experience including SSL decryption, HA configuration, and IPS tuning o Azure networking including ExpressRoute, NSGs, virtual WAN, peering, VPNs o Familiarity with Cisco ACI or willingness to rapidly train up for deployment o Experience leading physical buildouts and Data Center Moves: rack layout, cable management, port planning o PowerShell or Python scripting for automation and config deployment Preferred Qualifications • CCIE, PCNSE, or additional Azure network/security certs • Experience with Cisco ISE, DNA Center, and SD-WAN • Experience in a federal or DOE environment • Prior Engineering leadership in large-scale infrastructure projects to include Data Center Moves • Experience implementing Azure Front Door, WAF, Private Link, or NAT Gateway • Experience working for the Federal Government as an IT Contractor Must be a US Citizen Must have minimum of a Bachelor's Degree Must be able to pass a full background check and drug screening *No third party recruiters*

_ASRC Industrial, ("AIS"), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ********************************************* **About RSI** RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. Weoffer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability. RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS).AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options. **Position Summary** RSI is currently recruiting for an Environmental Field Specialist who provides support to environmental and structural characterization sample collection and office activities in the acquisition of environmental data. Position will require support to various waste disposition and facility characterization efforts to support waste management disposition alternatives. This could include but is not limited to, working in various active and inactive facilities utilizing power and hand tools for the collection and documentation of structural materials such as concrete, structural steel, wood, various liquids, system piping and equipment, asbestos, paint, drums, filters, various radiological materials, residues, soil, sediment, and other legacy materials, and inspections. Additional activities include but are not limited to field procedure compliance, field equipment calibration, field documentation (logbooks, forms, etc.). **Primary Responsibilities** + Provides environmental characterization and/or support to field teams performing data collection activities in the support of various environmental regulatory agreements and requirements + Position is 80% field/20% office. Must be able to work in all field conditions (heat, cold, rain, snow, etc.) wearing respiratory protection, field coveralls, etc. + Perform pre-field mobilization activities with field teams, deploy to field locations and support end of day equipment and data management activities + Understand the purpose and processes of field data acquisition + Support and be part of an organization with a strong safety culture **Required Education and Experience** + Related degree (associate or bachelor's degree) or job experience in environmental science, biology, geology, etc. **Job Knowledge/Qualifications** + Effective written and verbal communication skills + Ability to operate company vehicles and be insured on corporate insurance (clean driving record) + Team players only- ability to work well with others on a daily basis + Ability to work in inclement weather on a daily basis (rain, snow, hot, cold, etc.) + Extensive knowledge of scientific/environmental engineering concepts, experience, and demonstrated ability + Knowledge of EPA procedures (chain of custody, log books/documentation, sample handling) + Depending on the project/customer being supported, some travel may be required + Experience in environmental and facility characterization a plus + OSHA 40hr HAZWOPER and Rad Worker II training preferred **Clearance and Health Regiments** + Criminal Background Check + Pre-placement Drug Screening + Must be able to obtain DOE Security Clearance _This position requires a REAL ID-compliant driver's license or identification card; or a U.S. passport as long as it clearly displays issuance date, expiration date, and color photo image. This is a mandatory requirement necessary for access to company facilities and/or for travel purposes. REAL ID-compliant driver's licenses are identifiable by a gold star in the upper right corner._ **EEO Statement** ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.

ASRC Industrial, (“AIS”), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ******************************************** About RSI RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. We offer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability. RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options. Position Summary RSI is currently recruiting for an Environmental Field Specialist who provides support to environmental and structural characterization sample collection and office activities in the acquisition of environmental data. Position will require support to various waste disposition and facility characterization efforts to support waste management disposition alternatives. This could include but is not limited to, working in various active and inactive facilities utilizing power and hand tools for the collection and documentation of structural materials such as concrete, structural steel, wood, various liquids, system piping and equipment, asbestos, paint, drums, filters, various radiological materials, residues, soil, sediment, and other legacy materials, and inspections. Additional activities include but are not limited to field procedure compliance, field equipment calibration, field documentation (logbooks, forms, etc.). Primary Responsibilities Provides environmental characterization and/or support to field teams performing data collection activities in the support of various environmental regulatory agreements and requirements Position is 80% field/20% office. Must be able to work in all field conditions (heat, cold, rain, snow, etc.) wearing respiratory protection, field coveralls, etc. Perform pre-field mobilization activities with field teams, deploy to field locations and support end of day equipment and data management activities Understand the purpose and processes of field data acquisition Support and be part of an organization with a strong safety culture Required Education and Experience Related degree (associate or bachelor's degree) or job experience in environmental science, biology, geology, etc. Job Knowledge/Qualifications Effective written and verbal communication skills Ability to operate company vehicles and be insured on corporate insurance (clean driving record) Team players only- ability to work well with others on a daily basis Ability to work in inclement weather on a daily basis (rain, snow, hot, cold, etc.) Extensive knowledge of scientific/environmental engineering concepts, experience, and demonstrated ability Knowledge of EPA procedures (chain of custody, log books/documentation, sample handling) Depending on the project/customer being supported, some travel may be required Experience in environmental and facility characterization a plus OSHA 40hr HAZWOPER and Rad Worker II training preferred Clearance and Health Regiments Criminal Background Check Pre-placement Drug Screening Must be able to obtain DOE Security Clearance This position requires a REAL ID-compliant driver's license or identification card; or a U.S. passport as long as it clearly displays issuance date, expiration date, and color photo image. This is a mandatory requirement necessary for access to company facilities and/or for travel purposes. REAL ID-compliant driver's licenses are identifiable by a gold star in the upper right corner. EEO Statement ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.

The Network Engineer is a hybrid operations and engineering role responsible for both the day-to-day administration of the Department of Energy (DOE) Office of Science's network infrastructure and the design and execution of enterprise network modernization efforts. Based in Oak Ridge, TN, this position plays a critical role in both maintaining secure, high-performance connectivity and leading infrastructure projects such as core network redesign, cloud integration, and security architecture improvements. The ideal candidate combines deep technical skills with the ability to lead, plan, and execute at an engineering level. Serve in a dual-capacity role that balances high-level network design and architecture responsibilities with day-to-day operational support and device configuration across enterprise environments. Administer and maintain a multi-site enterprise network, including the configuration and lifecycle management of routers, switches, firewalls, VPNs, wireless infrastructure, and load balancing technologies. Develop scalable and resilient network architectures that support high availability, fault tolerance, and future growth, with an emphasis on alignment with DOE enterprise IT strategy and security policies. Engineer and support complex routing strategies involving protocols such as EIGRP, OSPF, and BGP; ensure optimal route redistribution, convergence, and path selection across hybrid connectivity models including DMVPN and MPLS. Firewall and Security Integration: Implement and manage next-generation firewall platforms (e.g., Palo Alto), including high availability configuration, SSL decryption, policy optimization, IDS/IPS system configurations, and integration with cloud and on-premises security architectures. Design, deploy, and manage hybrid network topologies within Microsoft Azure, including Virtual Networks (VNets), ExpressRoute, peering, NAT Gateway, and firewall solutions to ensure secure and performant cross-premise connectivity. Support the implementation and management of NAC solutions such as Cisco ISE, including potential integration with Microsoft Intune to enforce endpoint compliance and identity-based access control. Lead and execute infrastructure modernization initiatives, including the planning, implementation, and validation of new networking technologies or the re-architecture of existing environments. Leverage network performance tools such as Catalyst Center, SolarWinds and Azure Network Watcher to monitor availability, perform root cause analysis, and implement performance enhancements. Maintain accurate technical documentation including topology diagrams, configuration baselines, IP address management, and change control records to support audit readiness and operational continuity. Partner with adjacent IT disciplines-including cloud, systems, security-to deliver integrated solutions; provide mentorship and technical leadership to junior technical staff as needed. Minimum Qualifications Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent experience. Master's Degree preferred. Cisco CCNP (Routing & Switching or Enterprise). Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and Microsoft AZ-104: Azure Administrator. 7+ years of experience. Other Job Specific Skills Expert knowledge of TCP/IP, BGP, OSPF, DMVPN, DNS, DHCP. Cisco routing/switching with Nexus 9K, Catalyst, ISR, and C8500 series. Strong Palo Alto experience including SSL decryption, HA configuration, and IPS tuning. Azure networking including ExpressRoute, NSGs, virtual WAN, peering, VPNs. Familiarity with Cisco ACI or willingness to rapidly train up for deployment. Experience leading physical buildouts and Data Center Moves: rack layout, cable management, port planning. PowerShell or Python scripting for automation and config deployment. Preferred Qualifications CCIE, PCNSE, or additional Azure network/security certs. Experience with Cisco ISE, DNA Center, and SD-WAN. Experience in a federal or DOE environment. Prior Engineering leadership in large-scale infrastructure projects to include Data Center Moves. Experience implementing Azure Front Door, WAF, Private Link, or NAT Gateway. Experience working for the Federal Government as an IT Contractor.

Entry Level IT SUPPORT TECH The IT SUPPORT TECH position supports technology hardware and software for our employees and throughout the attractions. Ripley's is seeking a high energy individual who is willing to grow with our company. Customer service is the key to success in this role, in which excellent communication and computer technical skills are required. Candidates should love the attractions industry. The Information Technology Support Tech is responsible for the setup and maintenance of computer equipment and software, which includes point of sale (POS) registers, printers, tablets, phones, laptops/desktop hardware and peripherals. The candidate will support multiple applications and devices using Microsoft Windows, Office suites, POS system and retail inventory control software, and cell phones. The IT Tech works closely with the Point-of-Sale team, Database Administrator, System Administrators, and Network Manager to achieve the company's goals. This position requires excellent communication, interpersonal, and follow-up skills. Training will be provided as needed. Hours will vary and will include evenings, weekends, and holidays as needed. This position will require occasional travel and on-call support. This position is onsite. Role Specific Requirements: Keen attention to detail. Highly self-motivated. Excellent customer service skills. Good oral communication skills. Good interpersonal skills. Ability to solve and troubleshoot issues under pressure. Able to effectively manage the day-to-day issues along with project work. Ability to prioritize and manage multiple projects/issues. Key Job Responsibilities: Configure and support hardware/software for personnel computers, POS systems, and kiosks. Configure and support cell phones. Manage helpdesk queue and assigned helpdesk tickets. Create documentation for the setup/configuration of applicable systems, processes, and user support. Deploy and manage Advanced Endpoint Protection on computers. Administer and maintain Active Directory user & computer accounts. Ability to lift 50 pounds. Other job duties may be assigned. Experience: Working knowledge of Windows 10. Working knowledge of PC hardware with the ability to diagnose problems and repair computers. Working knowledge of iOS and Android for mobile devices. Experience installing/supporting Office 365 and other productivity applications. Experience with Active Directory user and group management. Knowledge of KACE, systems management software, a plus. Knowledge of group policy is a plus.