Remote support specialist jobs in Logan, UT - 41 jobs
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Northrop Grumman 4.7
Remote support specialist job in Roy, UT
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Defense Systems (DS) is seeking a technician to join its dynamic team of technical cyber professionals in the Roy, Utah area. Roles and responsibilities will include:
• Provide weekly verification of PC and other peripheral inventory across different networks.
• Act as a liaison between various teams in multiple tasking and inventory coordination.
• Experience and learn more about cyber security methods and processes.
• Utilize inventory database and other tools for accurate and efficient record keeping.
Basic Qualifications:
High School Diploma/GED with 4 years of additional education and/or experience.
Must have experience with the Microsoft Office suite.
Must be able to prioritize and execute tasks in a collaborative team environment within schedules and timelines.
Possesses strong attention to detail and interpersonal skills.
Can work with minimal supervision, both independently and within a team.
Proficient in Microsoft Office and inventory tracking tools.
Excellent organizational, analytical, and interpersonal skills.
Hardware Inventory Management experience
Must have an interim or current DoD Secret level security clearance. Maintaining the required security clearance will be a condition of continued employment.
Must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment with a reasonable period as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment.
Preferred Qualifications:
• Aerospace and Defense industry experience.
• Experience performing Information Systems Security duties.
• Current DoD Secret security clearance with SAP/SAR level access.
• Experience with Atlassian suite, particularly Jira.
• DoD 8570 certification (e.g., Security+).
Primary Level Salary Range: $52,700.00 - $87,900.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
$52.7k-87.9k yearly Auto-Apply 5d ago
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Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Logan, UT
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$43k-72k yearly est. 8d ago
IT Helpdesk I - Project Based
Autonomous Solutions
Remote support specialist job in Logan, UT
This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to approximately 24 months, though scope and duration are driven by business needs.
At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth guiding everything we do, we're shaping the future of automation in dynamic markets.
Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions.
ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates.
Summary
As an IT Help Desk I, you primarily focus on Tier 1 support of employee technical needs. You maintain and support the integrity of the end user operating systems, hardware, and technical environment including several computer systems, environments, and configurations. Some system administration will be required on a knowledge and experience basis. You will report to the IT manager, and will work closely with the primary systems administrator. In addition, you will work on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
Responsibilities:
* Manages and resolves help desk tickets in a thorough and timely manner.
* Will respond to employees needs via phone, email and internet communications.
* Identifies, researches and resolves complex technical problems.
* Install, make changes and repair computer hardware and software
* Documents and monitors problems to ensure resolution in a timely manner.
* Create, update and maintain company knowledge base articles.
* Will work on technical projects as needed
* Light server maintenance
Required Qualifications:
* Education or work experience in IT or related field.
* 0-2 years of experience in IT.
* Excellent at problem solving technical issues.
* Ability to operate computer systems well. (Windows, MacOS, Linux)
* Works well with others.
* Detail oriented in order to keep accurate notes on tickets, and changes.
* Ability to diagnose and resolve basic computer technical issues
* Good understanding of networking and cabling
* Excellent oral and written communication skills
* Self-motivated and proactive to see tasks through to completion
At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.
$43k-72k yearly est. 34d ago
Meters Technical Specialist
Conservice LLC 4.1
Remote support specialist job in Logan, UT
Qualifications
Qualified to support all basic meter systems (NextCentury, Tehama, and Inovonics)
Qualified to support at least 2 more complex systems or Gas & Electric issues.
Able to clearly explain complex technical issues, both verbally and in writing.
Expert at prioritizing important and urgent work to meet deadlines
Able to solve a range of issues from redundant to complex
Able to independently analyze and reason to make unaided decisions
Talent to stay positive and productive under pressure
Education & Experience
Preferred nine months Meters Department experience
Understand at least 2 more complex systems or Gas & Electric issues.
$62k-89k yearly est. 17h ago
Technical Support Specialist and Programmer
WSU Applicant Job Site
Remote support specialist job in Ogden, UT
Required Qualifications Must be a current Weber State University student. C# Programing experience (Classroom or Professional) Computer setup and maintenance experience Requires skill programming in C# and SQL , some computer experience, and the ability to learn from written and oral instructions. Also requires good customer service and communication skills as well as the ability to troubleshoot a variety of computer and account issues. Web page creation and design is desired.
Preferred Qualifications
-Visual Studio Experience -C# Programming Experience -Past customer service experience and excellent computer troubleshooting skills. -Graphic design experience. -Database Programming knowledge
$43k-73k yearly est. 60d+ ago
Operational Technology Specialist
Comptech Computer Technologies
Remote support specialist job in Ogden, UT
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description
Job Title: Operational Technology Specialist
Location: Ogden, UTSupporting: The Defense Logistics Agency (DLA) **Secret Security Clearance**
Overview
CompTech is seeking a qualified Operational Technology Specialist to support the Defense Logistics Agency (DLA). The Operational Technology (OT) Specialist plays a critical role in supporting and securing mission-essential OT systems that enable DLA operations. This position offers hands-on involvement with diverse control systems and industrial technologies, focusing on system optimization, cybersecurity compliance, and operational reliability within a DoD-regulated environment.
Work Scope
Key responsibilities include:
Evaluating, analyzing, and supporting Operational Technology (OT) systems, and interfacing effectively with Information Technology (IT) and OT equipment and systems.
Identifying and troubleshooting system bottlenecks and performance issues and developing recommendations for system optimization and improved development and maintenance efforts.
Analyzing OT system programs and architectures and recommending improvements to ensure alignment with industry standards and best practices.
Supporting OT systems including, but not limited to:
Utility Monitoring and Control Systems (UMCS)
Electronic Security Systems (ESS)
Building Automation Systems (BAS)
Fire and Emergency Services Systems
Fuels Supervisory Control and Data Acquisition (SCADA) systems
Fuels dispensing and tank gauging systems
Material handling systems and other DLA OT control systems with automated operational control functions
Experience, Certification & Clearance Requirements:
Experience
A minimum of five (5) years of relevant experience supporting OT systems of similar scope and complexity.
Demonstrated experience working with multiple OT vendors and system types, including PLCs, VFDs, HMIs, and OT network protocols.
Experience applying cybersecurity standards and best practices to OT environments, including:
Identifying and assessing security vulnerabilities
Developing and implementing mitigation strategies
Integrating cybersecurity controls into OT systems
Supporting compliance with DoD Risk Management Framework (RMF) requirements
Preferred Certification:
CompTIA Security +
Security Clearance Requirements:
Secret
Salary:
$70k-$75k
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at ************** or email *****************************. A CompTech associate will respond to your message as soon as reasonably possible.
$70k-75k yearly Auto-Apply 12d ago
Customer Operations & Support Specialist I - Order Management
Invitrogen Holdings
Remote support specialist job in Logan, UT
Responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction with exceptional telephone skills and/or strong email communications!
Excellent interpersonal skills both written and verbal, including digital literacy, exceptional detail orientation, strong follow up, and ability to solve problems!
Job duties associated with the position also include timely and effective management of e-mail communication, processing of returns, resolving invoice queries. Be involved in resolving delivery issues, following tracking procedures to ensure on time delivery, providing customers with regular order status overviews, attending conference calls and all other aspects of Customer Excellence.
The position includes a variety of tasks working in close collaboration with our commercial partners and acts as an internal account representative, responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking ownership and accountability.
Key Responsibilities:
* Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications
* A powerful desire to succeed combined with the ability to execute multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervision
* Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organization and team management skills
* Ability to develop and maintain working relationships and assist commercial partners by way of detailed monitoring of open orders and communication over prospective orders, appropriate follow up, offering pre and post customer service for complex custom orders and projects.
* Navigate and partner to communicate optimally with internal functions, updating regularly to guarantee customer requirements are met
* Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization.
* Adhere to the Company's instructions and policies related to order management and customer relations and to meet established goals
* To perform any other duties as may be required within the remit of the role
* To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company's Health & Safety Management
* Timely responsiveness - Anticipate problems and forward thinking
* Time management
* Ability to prioritize - uses metrics to make decisions regarding prioritization of tasks
* Adapts and embraces change
Minimum Requirements/Qualifications:
* High School Diploma or equivalent GED (US)
* Minimum of 4+ years Customer Service and ERP (ENTERPRISE RESOURCE PLANNING) experience or relevant work experience.
* Bachelor's degree, preferably in Business Administration or a scientific field strongly encouraged, or the equivalent knowledge and experience. (US)
* Experience in Order Management, Customer Excellence / Support or equivalent is preferred and ideally within the manufacturing or distribution industries
* Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills
This position (has/has not) been approved for Relocation Assistance.
$26k-40k yearly est. Auto-Apply 6d ago
Helpdesk Specialist
Delaware Nation Industries
Remote support specialist job in Ogden, UT
Delaware Nation Industries is dedicated to providing comprehensive support to the U.S. Air Force at Hill Air Force Base, UT. Our Helpdesk Specialists are essential in ensuring the efficient operation of IT systems that support various research programs and initiatives within the organization.
Responsibilities:
Resolve and satisfy communications and IT issues and requirements to include support for all base users and/or devices.
Respond to all customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact.
Respond to NIPR and SIPR customer support requests in a professional and courteous manner.
Create tickets (incident and/or work orders) for NIPR and SIPR issues received via telephone, web portal, and/or email and document tickets in detail through the Automated Information System (AIS).
Use Government provided remote-support software tools to access customer end devices to resolve and/or complete customer tickets.
Participate in the development, administration, and maintenance of a knowledge database work management support tool by writing and verifying knowledge articles, as required.
Analyze and determine software and/or hardware configurations.
Identify trends, create mater tickets for outages, and ensure the Communications Focal Point (CFP) has situational awareness.
Other duties assigned by supervisor/manager or the contract.
Requirements
2+ years of relevant experience in IT support or helpdesk roles.
Active Security clearance (Secret or higher).
Possession of a current Security+ certification (or 8570 equivalent).
Benefits
Benefits Include:
Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$34k-45k yearly est. Auto-Apply 60d+ ago
Client Support/Recovery Support Tech
Reprieve Recovery Center
Remote support specialist job in Morgan, UT
Job DescriptionSalary: $15.00+/hr Depending on Experience
Reprieve Recovery is a Women's Residential Recovery house in Mtn. Green, UT 84050. We are innovative and challenging and help people in finding their path to recovery.
Our work environment includes:
On-the-job training
Casual work attire
Food provided
Regular social events
Relaxed atmosphere
This person will be responsible for overseeing the graveyard shift of operations & support staff responsibilities. This will include the supervision and monitoring of residents. Must be able to hold strong boundaries, be self-motivated, and have compassion for the community that we serve.
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Schedule:
Overnight shift
Weekends as needed
Application Question(s):
Applicants must be drug and alcohol-free.
Education:
High school or equivalent (Required)
Shift availability:
Overnight Shift (Preferred)
Night Shift (Required)
Work Location: In person
$14-16 hourly 20d ago
Senior Pipe Support Engineer (Direct Hire)
Nexeo Staffing
Remote support specialist job in Ogden, UT
Direct Hire
Senior Pipe Support Engineer (Direct Hire)
Nexeo HR is seeking an experienced Senior Pipe Support Engineer to support major mission-critical facility design, defense infrastructure, and advanced industrial engineering projects. This full-time, onsite role is ideal for engineers with strong expertise in pipe support design, structural analysis, ASME B31.3, AISC codes, and 3D modeling platforms such as SmartPlant 3D or AutoCAD. Candidates with backgrounds in nuclear, petrochemical, LNG, refineries, heavy industrial environments, data centers, or power facilities are strongly encouraged to apply. This position offers competitive pay, a 9x80 schedule (every other Friday off), and the opportunity to contribute to a nationally significant engineering modernization program.
Responsibilities
• Design and place pipe supports for complex piping systems
• Perform engineering calculations to confirm load requirements, stability, and structural integrity
• Review and approve piping layouts in compliance with ASME B31.3, AISC, and DoD standards
• Integrate pipe support designs within 3D model environments (SmartPlant 3D, AutoCAD, etc.)
• Conduct structural and frame analysis using GT Strudl or similar tools
• Develop and maintain drawings, specifications, and engineering documentation
• Collaborate with pipe stress, structural, mechanical, and layout engineering teams
• Ensure designs meet project codes, constructability standards, and cost efficiency targets
• Participate in design reviews, redlines, and interdisciplinary coordination meetings
Qualifications
• U.S. Citizenship (required for clearance eligibility)
• Ability to obtain and maintain a Security Clearance
• Bachelor's degree in Mechanical, Civil, Structural, or related engineering discipline
• 8+ years of pipe support design experience
• Experience with large engineered facilities (nuclear, industrial, petrochemical, LNG, etc.)
• Strong knowledge of ASME B31.3, AISC, piping hardware, and structural codes
• Proficiency with 3D model platforms (SmartPlant 3D, AutoCAD, Plant 3D, Revit, etc.)
• Experience with stress/structural analysis tools (GT Strudl preferred)
• Ability to pass background check and drug screening (including marijuana)
• Real ID-compliant driver's license or state ID required
?
Pay
$118,000 - $150,000 per year
Schedule
Full-time | 100% Onsite | 9x80 Work Schedule (Every Other Friday Off)
Compensation & Benefits
Paid overtime
9x80 work schedule (every other Friday off)
Excellent work-life balance
Relocation allowance for non-local candidates
Questions?
Call or Text our office today!
With 100+ jobs available, we're sure to find a job for you.
1151 West Riverdale Road Unit D Riverdale, UT 84405
(P) (801) 648-7524
Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
ot engineer | cyber engineer | control systems | industrial controls | plc | hmi | ics | dcs | cybersecurity | networking | nist 800 | isa 62443 | automation | systems engineering | ogden ut | instrumentation | controls | risk assessment | secure systems | industrial cybersecurity | engineering design | compliance | onsite role
INDOGD
$118k-150k yearly 60d+ ago
Computer Support Engineer
Techlogic
Remote support specialist job in Uintah, UT
IT / Helpdesk (Tier 1) Specialist The position is responsible for the maintenance, troubleshooting, monitoring and support of end user client systems as well as the necessary behind the scenes documentation, vendor management and trouble ticket escalation.
Role and Responsibilities:
1. Logging incoming support requests with PSA software and/or per intake policy.
2. Providing immediate technical support to clients through onsite and remote means (phone, email, etc).
3. Install software and perform routine maintenance and network administration tasks.
4. Document actions, troubleshooting steps and, equipment information.
5. Perform bench work and research as required. 6. Attending training as requested by Company to maintain skills in required areas.
Requirements and Qualifications:
1. High School education.
2. Understanding of computer and network hardware, including routing/switching.
3. Experience troubleshooting basic computer/network hardware issues and Windows based systems.
4. Experience troubleshooting user issues including email, printing, network and virus-related issues.
5. Job occasionally requires traveling short distances (reimbursed) to client sites.
6. Occasionally requires lifting equipment of up to 100lbs.
7. Willingness to learn, adapt, grow, accept criticism and work as part of a close-knit team.
Additional Preferred Skills:
*Office/time management *organizational skills *problem escalation; vendor management; *strong professional, ethical, and interpersonal skills; *keen attention to detail; *ability to absorb and retain information quickly; *highly motivated.
$58k-84k yearly est. 60d+ ago
Information Technology and Telecommunications Support Technician I - H
Ogden-Weber Technical College
Remote support specialist job in Ogden, UT
As an essential member of our team, the Information Technology and Telecommunications Support Technician plays a key role in supporting our campus community by assisting faculty, staff, and students with a wide range of technical needs. Under the direction of the Information Technology and Telecommunications Director, this position responds to inquiries across multiple channels-including tickets, phone, email, chat, and in-person support, while following established policies and procedures to resolve issues such as password resets and account access. Guided by our core values of Community, Learning, and Integrity, the technician approaches every interaction with professionalism and a commitment to continuous growth.
1. Respond to technical support requests from faculty and staff through phone, email, chat, helpdesk ticketing system, or in-person interactions.
2. Troubleshoot and resolve hardware, software, network connectivity, and account login issues across various platforms.
3. Assist users with password resets, account unlocks, and access permissions in accordance with established IT policies and procedures.
4. Provide responsive and friendly IT support for students, ensuring quick resolution of account access issues and password resets to maintain a positive user experience.
5. Install, configure, image, and deploy Windows computers and software packages.
6. Maintain and update internal IT documentation and standard operating procedures.
7. Maintain the IT asset inventory, including receiving, tagging, and entering newly received equipment into inventory systems.
8. Organize and process all incoming IT equipment and prepare devices for deployment.
9. Provide evening on-site IT support for faculty and staff as scheduled.
10. Log, prioritize, and track technical support requests and resolutions using helpdesk software.
11. Handle sensitive and confidential information with discretion and professionalism.
12. Stay current with emerging technologies and make recommendations for system or process improvements.
13. Perform Other duties as assigned.Education and Experience Requirements:
1. Must Possess a high school diploma or equivalent. Post-secondary education in information technology or a related field is preferred.
2. Excellent written, verbal, and interpersonal communication skills, with a professional and customer-focused approach.
3. Ability to work independently, manage multiple priorities, meet deadlines, and quickly learn new technologies.
4. Ability to work with individuals of all racial, ethnic, and socio-economic backgrounds.
5. Spanish speaking proficiency desirable.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Climbing: Includes ladders, scaffolding, ramps, poles, etc.
2. Stooping: Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
3. Kneeling: Resting on knee or knees.
4. Crouching: Bending downward and forward at the leg and spine.
5. Reaching: Extending hand (s)and arm (s) in any direction.
6. Standing: For extended time periods.
7. Walking: Especially for long distances.
8. Pushing: Using upper body to press against something with steady force.
9. Pulling: Using upper body to draw, drag, haul, or tug objects.
10. Lifting: Occurs frequently and requires substantial use of upper body and back muscles.
11. Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
12. Grasping: Using fingers and palm on an object.
13. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
14. Average Hearing: Able to hear average or normal conversations and receive ordinary information.
15. Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.
16. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
17. Physical Strength: Medium Work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly.
WORKING HOURS: This position is scheduled for half-day shifts Monday through Thursday, totaling 24 hours per week, within the hours of 8:00 a.m. to 7:00 p.m.
CONDITIONAL OFFER:
A conditional offer of employment will be made pending satisfactory completion of a background investigation.
We are an Equal Opportunity Employer and qualified applicants from all backgrounds are encouraged to apply.
$33k-53k yearly est. 6d ago
Network Administrator - Journeyman
ZP Group 4.0
Remote support specialist job in Clearfield, UT
requires an Active Secret Clearance for consideration, will upgrade to TS* Zachary Piper Solutions is seeking a Network Administrator to support the Global Department of Defense (DoD) Information Network (DoDIN) at Hill AFB, Utah. This is an on-site position. The candidate will need to be available to varying shift work in a 24/7 operation based on need and priority. This is a mission critical position that provides technical and operational support to multiple key DoD missions and their respective networks.
Roles & Responsibilities:
* Self- motivated and driven to seek solutions to resolve monitoring errors, using research and documentation.
* Troubleshoot circuits using router commands, loops, alarms and errors, and other troubleshooting technologies and techniques.
* Utilize network monitoring tools to monitor, track and resolve issues. Escalate issues, when necessary.
* Create and update tickets utilizing Remedy.
* Troubleshoot networking technologies on a live, global network.
Non-Negotiable Requirements:
* High School diploma and 3+ yrs. of relevant experience.
* Hands-on experience with LAN/WAN technologies including Ethernet, MPLS, VPNs, and wireless network
* Be able to communicate effectively and clearly both orally and in written form.
* Must possess DoD 8570, IAT Level II (SEC+ or equivalent) Certification.
* Active Secret Clearance to be considered and ability to be upgraded to a Top Secret
Compensation Includes:
* $55,000 - $65,500 *depending on experience*
* Health, Dental, Vision, 401K, Paid Holidays, PTO, Sick Leave if Required by Law, etc
This job posting opens on 1/20/26 and will remain open for at least 30 days from the posting date
#LI-CB1
#LI-ONSITE
Keywords: Network, network engineer, network controller, network specialist, juniper, cisco, IAT Level II, security+. security plus, CompTIA, VOIP, configuration, routers, switches, firewalls, firewall, ticketing, remedy, LAN, WAN, wide area networks, network+, CCNA, CCNP, troubleshooting, call manager, unified communications, cisco unified call manager, VOIP
$55k-65.5k yearly 6d ago
Escrow Support Specialist - Ogden, UT
Anywhere Integrated Services
Remote support specialist job in Ogden, UT
Job Responsibilities:
Task Management:
Maintain an accurate daily task list (workflow dashboard) without overdue items.
Provide centralized operational support to the escrow branch, including:
Reviewing commitment/prelim and seller/buyer information forms.
Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases.
Balancing files and preparing closing documents.
Handling any other assigned workflow dashboard tasks.
Document Evaluation:
Evaluate and review real estate contracts and all supporting documents meticulously.
Manage files to ensure accuracy and completeness of documentation.
Compile and process escrow instruction packages.
Branch Collaboration:
Collaborate with branch operations to prepare for closings.
Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues.
Risk Assessment:
Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions.
Education / Experience
Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.”
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
People first approach- providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process.
Technical- ability to learn and navigate multiple software systems with a high level of competency.
Critical Thinking/Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
Partnership/Collaboration-the individual remains open to others' ideas and exhibits willingness to try new things.
Oral/Written Communication-the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
Quality Assurance -the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability-the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient.
Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.
Anywhere is proud to offer a comprehensive benefits package to our employees including:
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays, Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
$29k-43k yearly est. Auto-Apply 60d+ ago
EHS Field Specialist
Ardent Mills 4.3
Remote support specialist job in Ogden, UT
Your role: Implements safety programs to ensure safe and accident-free work environment. Delivers programs to train managers and employees in workplace safety practices, as well as environmental requirements and facility security measures. Maintains system to track facility inspections, safety violations, manner of resolution and follow-up reports. Participates in accident investigations and preparation of accident reports.
Your responsibilities:
* Manages, supports, and drives multi-mill Environment, Health and Safety (EH&S) and Facility Defense programs to ensure operations minimize the impact upon the environment and provides a safe and hazard-free work environment. Responsible for supporting the development of and implementation of a facility-wide EHS culture of ownership and accountability through technical support, program development, and relationship building.
* Plans and delivers programs to train managers and employees in work site safety practices. Promotes plant safety by working with all departments to analyze current situation and recommend safety improvements.
* Investigate and review injuries and illnesses to determine if injury/illness results in an unsafe work practice or unsafe work environment.
* Analyze injury data to identify trends and types injuries that can be prevented. Manage compliance with the company's Facility Defense aspects as well as compliance with applicable EPA and other environmental permits and regulations.
* Conduct management and supervisory training in current safety topics for Ardent Mills locations. Oversee Contractor training compliance is adequate and insure Contractor training is conducted.
* Review proposed/new regulations for content and develop new or incorporate into existing EHS policies, procedures, and programs.
* Insure timely and appropriate corrective action to all Environment, Security, and Health & Safety compliance audits. Compliance management of environmental permit conditions. Timely submittal of environmental permit renewal applications. Insure, where applicable, adherence to PSM program elements for chlorine. Perform annual LTT certifications for all qualified workers. Coordinate the annual Electrical Worker certification program. Coordinate environmental activities such as Sustainable Development, Zero Waste, etc. initiatives and programs.
Essential skills and experience:
* Bachelor's degree in related field (extensive experience may be considered as an alternative to degree) should include course work in safety management, safety and environment regulations, workers' compensation, etc.
* Minimum of five years industrial safety experience or CSP certification
* Health and environment experience, including hands on oversight in a manufacturing facility.
* Strong training background.
* Excellent verbal and written communication skills
* Experience building and leading teams
* Thorough understanding of OSHA regulations
* Experience performing risk assessments preferred
* Ability to work various shifts on occasion to deliver training and conduct plant assessments
* General knowledge of EPA and environmental type regulations
* Strong PC skills (word processing, spreadsheets, database)
Good to have:
* Professional certification health and safety desirable.
* Experience dealing with and advanced knowledge of regulatory agencies, i.e., OSHA, EPA, DOT, FDA
* Bilingual in Spanish
Other considerations:
* Travel up to 25%.
Ardent Mills is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills.
Location:
Ogden UT
Address:
2780 G Ave, Ogden UT, 84401
Additional Locations (if applicable):
Employment Type:
Full time
Additional Information:
Competitive Compensation:
We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate's unique set of skills and level of experience. The starting range for this position is $74,600.00 - $99,444.40, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 5% Annual.
Benefits:
At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: • Medical, Dental and Vision Coverage• Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE).
Application Deadline:
EEO Commitment:
At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills.
En Ardent Mills, todos importan y todos tienen voz. Estamos comprometidos a brindar un ambiente de respeto mutuo donde haya igualdad de oportunidades disponibles para todos los solicitantes y miembros del equipo y las decisiones se basarán en el mérito, la competencia, el desempeño y las necesidades comerciales. Estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, religión, credo, origen nacional, ascendencia, estado civil, sexo, orientación sexual, identidad o expresión de género, discapacidad física o mental, embarazo, información genética, condición de veterano, edad, política. afiliación, o cualquier otra característica no meritoria protegida por ley o no. Juntos, celebrando nuestras diferencias, formamos Ardent Mills. La descripción del puesto anterior ha sido diseñada para indicar la naturaleza general y los deberes y responsabilidades esenciales del trabajo realizado por los empleados dentro de este puesto. Es posible que no contenga un inventario completo de todos los deberes, responsabilidades y calificaciones requeridas de los empleados en este puesto. La descripción, los deberes, las funciones y las responsabilidades están sujetos a cambios a discreción de Ardent Mills.
Recruitment Fraud Disclaimer:
At Ardent Mills, the security of our employees and candidates is a priority. We will never request sensitive information such as your bank account information, social security number, or other non-publicly available information during the application and interview process. If someone asks you for sensitive information, we strongly advise that you assume that individual is not affiliated with Ardent Mills. Some things to watch out for:
* Slightly altered or unprofessional email addresses. Ardent Mills' Recruitment team only corresponds from email addresses with the domain ********************************* or **************************.
* Vague job requirements or job descriptions. Our open job opportunities and descriptions can be found at ardentmillscareers.com
$29k-42k yearly est. Auto-Apply 6d ago
Teen Support Specialist - Part Time
Friends of Switchpoint
Remote support specialist job in Layton, UT
Part-time Description
ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.
OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.
CULTURE VALUES:
Kindness - Remember Kindness is Contagious!
Connection - It is why we are here and what gives purpose & meaning to life!
Kinship - We want you and those we serve to feel a sense of Belonging.
Self-Worth - Treat people the way they can become w/True Value & Worth!
Self-Reliance - Learn your role and take initiative!! We want “Fishermen”!
GUIDING PRINCIPLES:
Kindness: To demonstrate compassion and respect for all people.
Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
Transparency: To be open and honest in our relationships.
Authenticity: To do what we say we do.
Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
Golden Rule: To treat all people as we ourselves would wish to be treated.
OUR MOTTO: It Takes All of Us to End Homelessness.
Job Summary: The Teen Living Center is a 24/7 live in center for homeless teens ages 16-18. We are looking for reliable energetic individuals with a passion for serving our residents who come from diverse backgrounds and may need extra support. The Teen SupportSpecialist will foster a welcoming, safe and secure environment. Teen SupportSpecialist will be a reliable energetic individual with a passion for serving for helping our residents who come from diverse backgrounds and may need extra support. This person will foster a welcoming, safe and secure environment.
Requirements
Responsibilities:
Direct Care:
Actively listen to the needs of the teens and act to meet those needs appropriately.
Understand and implement Switchpoint's mission and values and adhere to all policies and procedures.
Assist with meal preparation, homework, and overseeing chores.
Maintain detailed daily logs of teens' activities, incidents, and concerns.
Promptly communicate concerns about teens to management.
Complete necessary paperwork and documentation accurately and timely.
Participate in staff meetings, shift reports, and training sessions.
Provide life skills support to teens: budgeting, cooking, cleaning, calendaring, goal setting, time management, healthy relationships, etc.
Facility Management:
Maintain a clean and organized home environment.
Conduct regular bag and room checks to ensure teens' safety and well-being.
Update maintenance log with maintenance requests.
Qualifications:
High school diploma or equivalent. Bachelor's degree preferred.
Must be at least 21 years old.
Ability to set strong boundaries, maintain confidentiality, and exercise discretion.
Experience working with youth, preferably in a social services or residential setting.
Strong interpersonal, organizational, time management, and communication skills.
Ability to work independently and as part of a team.
Valid driver's license and clean driving record.
This is a drug and alcohol-free house, no staff may participate in on site drug or alcohol use, including smoking/vaping.
Ability to stand, walk, bend, and lift up to 50 pounds.
Compensation:
Wage range: $16 - $18/hour.
Switchpoint offers, for full-time employees, a benefits package that includes medical/vision/dental, PTO, and up to 5% 401k match.
Keywords: Youth care worker, teen care worker, homeless teens, residential care, social services, life skills, mental health, child welfare
Salary Description $16 - $18/hour.
$16-18 hourly 20d ago
Capacity Support Specialist
Freightwire
Remote support specialist job in Kaysville, UT
The Capacity SupportSpecialist is responsible for dispatching truckloads through our extensive base of existing carriers and work to develop those relationships while establishing new ones as well. The role is both an outbound and inbound focused role where the CSS will be primarily responsible for rate negotiation and sales support. The CSS will work closely with Management, Sales and Account Managers to provide rockstar customer service to our loyal customers. The CSS will engage with accounts via telephone, email and other online mediums. The CSS will provide direction and recommendations to management to increase efficiencies, structure, and strategy of the department, ensuring individual and team success.
This position will report directly with a Capacity Manager (CM)
Requirements
Has a strong background in sales support and customer service
Outbound and inbound calling experience
Ability to negotiate rates with carriers with company provided analytics
Organized and effective under pressure
Excellent verbal and written communication skills
Ability to be successful in a fast paced environment with rapidly changing priorities
Problem solving and analytical skills
Attention to detail and accuracy
Ability to multi\-task in a windows based environment
Enjoys working in a team oriented environment
Able to manage customer relationships
Goal Oriented
Coordinates with administration to ensure account information is accurate
Prepare and coordinate required reporting documentation
Ensure goals and weekly quota is met
Benefits
Uncapped profit sharing
Paid holidays
Paid Time Off (PTO)
Healthcare and Dental
Fun, hardworking and supportive culture
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$29k-43k yearly est. 60d+ ago
IT Helpdesk I - Project Based
Autonomous Solutions
Remote support specialist job in Logan, UT
Job Description
**This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to approximately 24 months, though scope and duration are driven by business needs.
At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth guiding everything we do, we're shaping the future of automation in dynamic markets.
Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions.
ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates.
Summary
As an IT Help Desk I, you primarily focus on Tier 1 support of employee technical needs. You maintain and support the integrity of the end user operating systems, hardware, and technical environment including several computer systems, environments, and configurations. Some system administration will be required on a knowledge and experience basis. You will report to the IT manager, and will work closely with the primary systems administrator. In addition, you will work on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
Responsibilities:
Manages and resolves help desk tickets in a thorough and timely manner.
Will respond to employees needs via phone, email and internet communications.
Identifies, researches and resolves complex technical problems.
Install, make changes and repair computer hardware and software
Documents and monitors problems to ensure resolution in a timely manner.
Create, update and maintain company knowledge base articles.
Will work on technical projects as needed
Light server maintenance
Required Qualifications:
Education or work experience in IT or related field.
0-2 years of experience in IT.
Excellent at problem solving technical issues.
Ability to operate computer systems well. (Windows, MacOS, Linux)
Works well with others.
Detail oriented in order to keep accurate notes on tickets, and changes.
Ability to diagnose and resolve basic computer technical issues
Good understanding of networking and cabling
Excellent oral and written communication skills
Self-motivated and proactive to see tasks through to completion
At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.
Job Posted by ApplicantPro
$43k-72k yearly est. 3d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Preston, ID
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$32k-55k yearly est. 8d ago
Helpdesk Specialist
Delaware Nation Industries
Remote support specialist job in Ogden, UT
Delaware Nation Industries is dedicated to providing comprehensive support to the U.S. Air Force at Hill Air Force Base, UT. Our Helpdesk Specialists are essential in ensuring the efficient operation of IT systems that support various research programs and initiatives within the organization.
Responsibilities:
Resolve and satisfy communications and IT issues and requirements to include support for all base users and/or devices.
Respond to all customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact.
Respond to NIPR and SIPR customer support requests in a professional and courteous manner.
Create tickets (incident and/or work orders) for NIPR and SIPR issues received via telephone, web portal, and/or email and document tickets in detail through the Automated Information System (AIS).
Use Government provided remote-support software tools to access customer end devices to resolve and/or complete customer tickets.
Participate in the development, administration, and maintenance of a knowledge database work management support tool by writing and verifying knowledge articles, as required.
Analyze and determine software and/or hardware configurations.
Identify trends, create mater tickets for outages, and ensure the Communications Focal Point (CFP) has situational awareness.
Other duties assigned by supervisor/manager or the contract.
Requirements
2+ years of relevant experience in IT support or helpdesk roles.
Active Security clearance (Secret or higher).
Possession of a current Security+ certification (or 8570 equivalent).
Benefits
Benefits Include:
Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
How much does a remote support specialist earn in Logan, UT?
The average remote support specialist in Logan, UT earns between $27,000 and $60,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Logan, UT