Remote support specialist jobs in Rockford, IL

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide Quality Support to FFG and Bank staff members serving as the single point of contact for all issues/problem resolutions via a ticketing system for bank-related applications. Provide administrative support for Bank Applications Support System (BASS) applications. Assist with training of staff as well as training in various products and updating training materials when needed. Provide report and data analytics for audit and exam requests. Merger and Acquisition support. Responsible for participating in the overall development, implementation, standardization, user communication, and education of all supported products and services. Primary Responsibilities: Provide quality support based on the urgency of the ticket. Communicate and implement the resolution as applicable and update or create a solution or FAQs for future issues or problems. Liaison to vendors under the bank supported system applications. New product support assigned to ensure all the appropriate departments are involved in the process. This includes but is not limited to product set up, product parameters, ensuring standardization, role set up, etc. Support end-users in use of BASS products with password resets, change management protocol, disaster recovery, and identify opportunities of standardization and process improvements. Onboarding and offboarding users for BASS products and update the Master User Access Report Periodic role and user access review, and role standardization based on job function. Upgrade and Release Management to include reading and understanding changes to the systems supported by BASS; Communicating the changes which will impact the banks daily processes, to include when the change will take place and when the change is completed; updating procedures and solutions as applicable; and post upgrade/release testing to ensure the application/system is functioning properly. Participate in Annual Disaster Recovery Testing and assist in updating the SME master directory. Support/assist the SME user group. Review and update standardized procedures and Solution Database on an annual basis. Review Ad hoc reports for standardization and if a new report is requested add the report Provide support for all audit and exam requests and share the information with all banks. Assist in the set up and training of merger and acquisition banks. Assist Year end activities Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service: Advanced ability to fulfill the needs of customers by anticipating their needs and delivering timely and accurate communication and follow through. Organizational: Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes. Communicator: Actively listens and seeks to understand others in a team-based environment. Effective written and oral communication skills. Technical: Advanced working knowledge from user perspective of Jack Henry applications; e-Banking suite knowledge. Fluency in Microsoft Office Word and Excel. Teamwork: Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a confident team spirit; supports everyone's efforts to succeed. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Honesty & Integrity: Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others. Position Performance Standards: Completes all assigned training, tasks, and projects by established deadlines. Takes pride in completing work within established deadlines. Any problems identified are researched to see the level of impact, inform customers of the problems, and ensure the problem is resolved and root cause is determined. Follows up ideally within 30 minutes or less, and within no more than an hour, to acknowledge support questions or requests. Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required. Minimum 1 year working in banking, with Jack Henry core platform experience preferred. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers and phones. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide Quality Support to FFG and Bank staff members serving as the single point of contact for all issues/problem resolutions via a ticketing system for bank-related applications. Provide administrative support for Bank Applications Support System (BASS) applications. Assist with training of staff as well as training in various products and updating training materials when needed. Provide report and data analytics for audit and exam requests. Merger and Acquisition support. Responsible for participating in the overall development, implementation, standardization, user communication, and education of all supported products and services. Primary Responsibilities: Provide quality support based on the urgency of the ticket. Communicate and implement the resolution as applicable and update or create a solution or FAQs for future issues or problems. Liaison to vendors under the bank supported system applications. New product support assigned to ensure all the appropriate departments are involved in the process. This includes but is not limited to product set up, product parameters, ensuring standardization, role set up, etc. Support end-users in use of BASS products with password resets, change management protocol, disaster recovery, and identify opportunities of standardization and process improvements. Onboarding and offboarding users for BASS products and update the Master User Access Report Periodic role and user access review, and role standardization based on job function. Upgrade and Release Management to include reading and understanding changes to the systems supported by BASS; Communicating the changes which will impact the banks daily processes, to include when the change will take place and when the change is completed; updating procedures and solutions as applicable; and post upgrade/release testing to ensure the application/system is functioning properly. Participate in Annual Disaster Recovery Testing and assist in updating the SME master directory. Support/assist the SME user group. Review and update standardized procedures and Solution Database on an annual basis. Review Ad hoc reports for standardization and if a new report is requested add the report Provide support for all audit and exam requests and share the information with all banks. Assist in the set up and training of merger and acquisition banks. Assist Year end activities Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service: Advanced ability to fulfill the needs of customers by anticipating their needs and delivering timely and accurate communication and follow through. Organizational: Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes. Communicator: Actively listens and seeks to understand others in a team-based environment. Effective written and oral communication skills. Technical: Advanced working knowledge from user perspective of Jack Henry applications; e-Banking suite knowledge. Fluency in Microsoft Office Word and Excel. Teamwork: Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a confident team spirit; supports everyone's efforts to succeed. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Honesty & Integrity: Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others. Position Performance Standards: Completes all assigned training, tasks, and projects by established deadlines. Takes pride in completing work within established deadlines. Any problems identified are researched to see the level of impact, inform customers of the problems, and ensure the problem is resolved and root cause is determined. Follows up ideally within 30 minutes or less, and within no more than an hour, to acknowledge support questions or requests. Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required. Minimum 1 year working in banking, with Jack Henry core platform experience preferred. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers and phones. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide Quality Support to FFG and Bank staff members serving as the single point of contact for all issues/problem resolutions via a ticketing system for bank-related applications. Provide administrative support for Bank Applications Support System (BASS) applications. Assist with training of staff as well as training in various products and updating training materials when needed. Provide report and data analytics for audit and exam requests. Merger and Acquisition support. Responsible for participating in the overall development, implementation, standardization, user communication, and education of all supported products and services. Primary Responsibilities: Provide quality support based on the urgency of the ticket. Communicate and implement the resolution as applicable and update or create a solution or FAQs for future issues or problems. Liaison to vendors under the bank supported system applications. New product support assigned to ensure all the appropriate departments are involved in the process. This includes but is not limited to product set up, product parameters, ensuring standardization, role set up, etc. Support end-users in use of BASS products with password resets, change management protocol, disaster recovery, and identify opportunities of standardization and process improvements. Onboarding and offboarding users for BASS products and update the Master User Access Report Periodic role and user access review, and role standardization based on job function. Upgrade and Release Management to include reading and understanding changes to the systems supported by BASS; Communicating the changes which will impact the banks daily processes, to include when the change will take place and when the change is completed; updating procedures and solutions as applicable; and post upgrade/release testing to ensure the application/system is functioning properly. Participate in Annual Disaster Recovery Testing and assist in updating the SME master directory. Support/assist the SME user group. Review and update standardized procedures and Solution Database on an annual basis. Review Ad hoc reports for standardization and if a new report is requested add the report Provide support for all audit and exam requests and share the information with all banks. Assist in the set up and training of merger and acquisition banks. Assist Year end activities Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service: Advanced ability to fulfill the needs of customers by anticipating their needs and delivering timely and accurate communication and follow through. Organizational: Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes. Communicator: Actively listens and seeks to understand others in a team-based environment. Effective written and oral communication skills. Technical: Advanced working knowledge from user perspective of Jack Henry applications; e-Banking suite knowledge. Fluency in Microsoft Office Word and Excel. Teamwork: Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a confident team spirit; supports everyone's efforts to succeed. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Honesty & Integrity: Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others. Position Performance Standards: Completes all assigned training, tasks, and projects by established deadlines. Takes pride in completing work within established deadlines. Any problems identified are researched to see the level of impact, inform customers of the problems, and ensure the problem is resolved and root cause is determined. Follows up ideally within 30 minutes or less, and within no more than an hour, to acknowledge support questions or requests. Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required. Minimum 1 year working in banking, with Jack Henry core platform experience preferred. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers and phones. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Job Details WI Darien - Darien, WI Full Time Bachelors Degree $65000.00 - $75000.00 Salary/year 1st Shift Information TechnologyDescription Pay Range: $65,000 - $75,000 / year Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support. With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide. Position Summary: The Desktop Support Analyst is the initial point of contact responsible for the investigation and resolution of software and hardware problems for computer users. The Analyst provides end-user support for over 150-200 end users across 2 locations running Windows 10, Office 365, and Epicor via two VPNs. Essential Responsibilities: Evaluate, prioritize, and respond to incoming trouble tickets, telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Log all help desk interactions, tracks and routes problems/requests, and documents resolutions following standard help desk procedures Prepare activity reports as needed Collects information about problems and leads the user through diagnostic procedures to determine sources of error Determine whether problems are caused by hardware such as the modem, printer, cables, or telephone Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to a supervisor or technical staff Stays current with all company system information, changes, and updates Ability to troubleshoot and install Microsoft Office Applications and build a computer using Windows 10 OS Other duties as assigned by management Qualifications Requirements: Associate Degree in Computer Science, Computer Engineering, MIS, or IT preferred; may substitute for the degree with direct applicable work experience on a year-for-year basis, which built competencies and subject matter expertise On-site support experience Tech savvy with experience troubleshooting (or strong aptitude) in a networked Windows 10 environment, Office 365, and VPN, especially access rights and connectivity issues Ability to work on various assignments simultaneously Communicate tactfully, verbally, and in writing with department heads, managers, co-workers, and vendors to resolve problems and negotiate resolutions Must be available to work off shift as needed Preferred Qualifications: Manufacturing environment troubleshooting, including experience with an ERP, Epicor ideally Work well with others in a team environment Strong problem-solving skills PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer! Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: * Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. * Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. * Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. * Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. * Assist with the upkeep of the IT department's software and application documentation library. * Assist with the setup and administration of computer and user accounts to applicable systems. * Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. * Participate in disaster recovery testing and procedures as necessary. * Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. * Assist end users with the setup of personal devices using Mobile Device Management platforms. * Basic support and troubleshooting of conference room and phone systems. * Basic support and troubleshooting of remote access systems. * Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. * Coordinate tasks and projects with Shared Services and Infrastructure departments. * Basic support and troubleshooting of conference room and phone systems. * Basic support and troubleshooting of remote access systems. * Patch Management utilizing the organizations RMM. * Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Job Summary - Technology Support Specialist - Education, is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs. Key Responsibilities: Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ticketing systems, email, or in person. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary. Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed. Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations. User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform. Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required. Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues. Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues. Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment. Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects. Qualifications and Skills: High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred. Proven experience in providing technical support to end-users, preferably in an educational setting. Strong knowledge of operating systems (Windows, mac OS, ChromeOS), software applications, and educational technology tools. Familiarity with networking concepts, including IP addressing, DNS, and DHCP. Excellent problem-solving skills and the ability to think analytically. Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner. Customer-oriented approach and a commitment to delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of IT security best practices. A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field. Working Conditions: Technology Support Specialist - Education, will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. Occasional travel between school sites within the district may be required. TC Networks reserves the right to modify, reassign, or adjust job duties and responsibilities at any time, as business needs require. Joining our Managed Services team as a Technology Support Specialist presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team. Location: This position will be located at a school district(s) in Monroe, Wisconsin and possibly surrounding area. Every effort has been made to make this as complete as possible; however, in no way is stated that these are the only duties you are required to perform. Other related duties necessary to meet the needs of the organization may be assigned to you. Please note that employment is contingent upon the successful completion of a background check and Motor Vehicle Records check. This process may include, but is not limited to, verification of employment history, education, criminal background, motor vehicle, credit and any other relevant checks necessary to ensure the suitability of candidates for the position. We offer competitive compensation packages including benefits such as medical, dental, vision, critical illness, accident, retirement, and flexible paid time off and holidays. Join our team of skilled professionals and contribute to our success. This position promotes equal employment opportunity regardless of race, sex, gender, age, national origin, religion, disability, or any other legally protected class. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in the Technology Support Specialist position at TC Networks, Inc. This job description is intended to be as complete as possible; however, additional duties may be assigned as needed.

IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business. Skillset This Intermediate-level Help desk technician must have: · Strong interpersonal skills · Solid technical knowledge · Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms. · Must be customer-oriented and patient to deal with difficult customers. Duties Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing basic-intermediate remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Provide some support to entry-level support personnel Direct unresolved/complex issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Experience a help desk technician or other customer support role Tech savvy and working knowledge of office automation products, databases and remote control Knowledgeable of computer systems, mobile devices and other tech products Ability to diagnose and resolve technical issues under pressure Proficiency in English Excellent communication skills Customer-oriented and cool-tempered IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility Benefits Hourly position Part-time or Full-time Computer

What this role will entail: Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you - keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k. Accountabilities: Handling a massive variety of client support requests from a diverse client base Hardware deployment to clients PC Imaging Determine the best solution based on the issue and details provided by customers Travel on-site to clients organization Follow-up and update customer status and information Identify and suggest possible improvements on procedures Walk the customer through the problem-solving process Indicators that this will be the role for you: Proven experience as a IT Bench Technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTIA A+ and Net+ certifications are a plus! 1 year MSP experience REQUIRED Experience working with network equipment Experience working at an NOC is a plus! More about us: At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions. Our core values are not posters on the wall. They are who we are. Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident. If these values describe how you show up in your work and with your clients, you will fit right in here. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Midwestern BioAg (MBA) is an innovative, sustainable agriculture, and soil-fertility company that is an industry leader in biological agriculture, with core facilities in 6 states. We take pride in helping our customers increase farm productivity and profitability while reducing the environmental impacts of their operations. Founded in 1983, we use a transformative, systems approach to soil health. In 2017, the company opened a new division that manufactures TerraNu; a breakthrough product that will expand the company's reach and allow for more scalable growth. We are looking for an experienced, collaborative and highly-motivated individual who can share our passion and contribute to our overall success. General Description : The Custom Application Specialist operates specialized large scale farming application equipment. This position will be required to report to the facility dispatch office for instructions, and use assigned equipment to apply company product to customer sites. Essential Job Responsibilities: Operate application vehicle within company protocol to ensure accurately meeting customer orders by working with Precision Ag systems and data. Perform minor routine maintenance on application vehicles to ensure efficiency and continued operation, coordinate major repairs or maintenance with operations facility. Load product into application machinery at customer sites. Act as the facility subject matter expert for all application concerns and questions from employees and customers. Collect customer spatial data for soil management system mapping program and manage custom application data in the company program. Provide maps to consultants and customer as needed, responsible for ensuring all maps and data are kept up to date and accurate. Utilize proper product is used at each customer site. Report all vehicle maintenance issues or problems to Operations Manager Maintain cleaning and upkeep of application vehicles Report soil management systems issue to soil management systems expert and make process improvement recommendations Other duties as assigned Qualifications Requirements High school diploma or equivalent Valid Driver's license Previous experience operating heavy farming equipment Ability to operate a skid loader and heavy machinery Knowledge of agronomy related products or application procedures Ability to operate with limited supervision Preferred Experience working with an soil management systems program Working knowledge of local geographical areas Previous experience operating agronomy application equipment Previous experience operating forklift Previous experience operating skid loader Previous customer service experience CDL or the ability to obtain a Class A CDL Other Ability to work in extreme temperatures Ability to work in dusty conditions Ability to lift up to 50lbs repeatedly Ability to climb in/out of trucks and application vehicles Ability to periodically travel overnight Competencies Customer Focus : Builds effective relationships (internal and external), identifies customer expectations, sees issues from their point of view; offers practical recommendations. Collaboration : seeks and enlists active participation of others to reach goals Personal Accountability : Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and not chances to blame. Proactive Approach & Initiative: Identifies what needs to be done and doing it before being asked by developing a path to a desired outcome including sequence, feedback points, and time estimates. Priority Setting: Determines the interrelationships and relative importance of tasks and takes action accordingly Adaptability: Flexible style; receptive to change; able to fit the circumstances. Innovation: Generates new ideas and approaches to enhance the organization's systems, products, or effectiveness. Humor : Uses appropriate humor to maintain a positive environment. Time Management : allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion. Planning : develops a path to a desired outcome including sequence, feedback points, and time estimates. To succeed in this job, the individual must perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time. Additional Information MBA is an equal opportunity employer. To view this and other employment opportunities at Midwestern BioAg, please visit our website at *********************** and select the CAREERS link at the bottom of the page.

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement. Requirements:

Job Description We're looking for an entry-level tech-savvy, customer-focused IT Support Technician to provide hands-on support across the organization. This role includes troubleshooting hardware/software issues, managing devices, supporting Microsoft 365 tools, and maintaining user accounts and access. If you are highly responsive, internal customer focused, solution-oriented and technical, we want to hear from you! Key Responsibilities: Provide first-level technical support via tickets, phone, and in-person. Purchase, track, set up and maintain laptops, phones, printers, and other devices. Support Microsoft 365 apps (Outlook, Teams, Excel, etc.). Manage user accounts and access permissions. Document issues and contribute to internal knowledge resources. Coordinate with vendors and escalate complex issues as needed. Qualifications: Associate's Degree in Information Technology, Computer Science, or a related field-or equivalent work experience (A+ Certified) 1-2 years of experience in an IT support role, preferably in a business environment. Proficient in Windows OS, Active Directory, Microsoft 365, and basic networking concepts. Strong troubleshooting skills and a customer service mindset. Excellent verbal and written communication skills. Ability to manage multiple priorities and work independently or as part of a team. Ability to effectively partner with employees, management, department and cross-functional teams to meet performance objectives and to support mission and vision of the Company. Mac OS experience advantageous and support experience of Android (Samsung), iOS (iPhone, iPad) beneficial. Physical Requirements: Ability to bend and lift up to at least 50 lbs. While performing the duties of this job, the person is typically required to sit for extended periods of time. The person will be required to utilize their hands for keyboard or equipment operations. A modest amount of travel may be required between local IL offices (St. Charles, Roselle, Schaumburg), to support this a reliable means of personal transportation is required. Hours: Monday - Friday, 8am - 5pm, hybrid role w/ minimum 3 days in office (onsite to start during training period) Location: St Charles, IL Candidates should be located in reasonable proximity to St. Charles, IL. Relocation assistance will not be provided. This position offers an hourly rate of $22.00/hr - $26.00/hr. This hourly range reflects an anticipated range for this position. The hourly rate offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. We offer an outstanding compensation and benefits package including medical, dental, vision, life, disability, 401k (Roth and traditional) with a generous match, tuition reimbursement and career development and training opportunities, LinkedIn Learning subscriptions, paid parental leave program, electric vehicle incentives, paid volunteer time, generous PTO, paid holidays, paid winter break between Christmas and New Years, and discretionary bonus. We are proud to be Great Place to Work-Certified™ and recognized by our team of coworkers for our commitment to creating an inclusive, supportive, and values-driven culture. We are Clarke, a privately-held global environmental products and services company. For over 75 years, Clarke has been making communities around the world more livable, safe and comfortable by pioneering, developing and delivering environmentally responsible public health mosquito control. Our services help prevent disease and control nuisances. Our global customers include governments, commercial and residential groups, and international institutions such as UNICEF and U.S. AID. Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes. Are You Ready? If you are excited about what you've read and feel that you are right for this role, please submit your resume and relevant information. Be sure to check out our website (clarke.com) to learn more about how Clarke is helping to make the world more livable, safe & comfortable. Clarke is proud to be an equal opportunity employer and a drug free workplace. Job Posted by ApplicantPro

This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PAY RANGE: $17.50 - $23.50 / hour Compensation is determined based on your experience and qualifications. In addition to base pay, you may be eligible for overtime, commission, and performance-based increases and bonuses. Prairieland FS, Inc. is a full-service agricultural and energy supplier dedicated to providing high-quality products and services to improve customer profitability. We are committed to excellence and envision being the leading supplier of choice. The Application Specialist is responsible for the precise and safe application of agricultural crop production input products to agricultural fields. This role involves operating and maintaining specialized equipment to ensure accurate and efficient application, following agronomic recommendations, and compliance with all safety and environmental regulations. The Application Specialist works closely with customers, Location Managers, and agronomists to understand specific field conditions, ensuring that agricultural crop production input products are applied at the correct rates and locations to optimize crop yields and protect the environment. Key Responsibilities Operate and maintain custom application equipment, including sprayers, spreaders, and other machinery. Apply agricultural crop production input products according to agronomic plans and regulatory guidelines. Conduct pre- and post-application inspections of equipment to ensure operational efficiency and safety. Follow detailed application maps and instructions to ensure precise product placement and application rates. Monitor weather conditions and field variables to determine the best application timing and method. Maintain accurate records of custom applications, including products used, rates, and areas treated. Communicate with customers, agronomists, and other team members to coordinate application schedules and ensure customer satisfaction. Adhere to all safety protocols, including the use of personal protective equipment (PPE) and safe handling of chemicals. Assist with inventory management and reporting of chemical usage. Perform minor repairs and adjustments on equipment as needed. Required Qualifications and Skills High school diploma or equivalent; additional training or certification in agronomy or agriculture is a plus. Obtain a valid CDL (Commercial Driver's License) with required endorsements (e.g., HazMat, Tanker) within six months of employment and maintain a clean driving record. All federal and state pesticide licenses within the first six months of employment. Follow safety and compliance standards to help ensure their well-being and the safety of others. Experience operating agricultural machinery, particularly sprayers and spreaders, is preferred. Knowledge of agronomy practices, crop protection products, and safety regulations is preferred. Ability to work in various weather conditions, during peak planting and harvesting seasons, and outside of normal hours throughout the year to meet deadlines and demands. Strong attention to detail, with a focus on safety and compliance. Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. Good communication skills and the ability to work effectively in a team environment. Ability to lift and move heavy objects, as for loading and unloading. The role involves physical labor, including lifting and moving heavy products. High level of integrity and ability to handle confidential information. Provide Exceptional Customer Service. Total Rewards Package Insurance - Medical, Dental, and Vision Financial & Savings - 401K Matching, Pension Company-Funded, FSA & HSA Incentives - In addition to your base salary, you may be eligible to receive commission and/or bonus pay Voluntary and Miscellaneous Benefits - Accident, Air Evac, Critical Illness, Hospital Indemnity, Identity Theft Protection, Life, Short/Long-Term Disability Vacation and More - Paid Time Off (PTO), Holiday Pay, Uniform Program, Discounts, Teamwork, Advancements/Service, Retirement Recognition Issue Date: 01/01/2025

Are you ready to bring your Network Technology expertise to one of the Top 100 Insurance Agencies in the U.S. and proudly Great Place to Work Certified, 2025? Join TRICOR, LLC as a Network Administrator and discover what the best work of your career could be like! This role will work from our Madison, WI location. What You'll Do: * Maintain, configure, and monitor network systems and servers * Troubleshoot and resolve advanced network issues * Support disaster recovery planning and infrastructure documentation * Implement and maintain network security (firewalls, VPNs, access controls) * Manage data circuit installs/disconnects, phone number porting, and vendor invoices * Support Fortinet products, equipment lifecycle, and integration for acquired agencies What You Bring: * Degree in IT/CS or 2+ years' experience (or equivalent) * Hands-on Fortinet experience or similar (required) * Hands-on experience with email authentication protocols including: SPF, DKIM and DMARC or similar (required) * Strong understanding of network infrastructure, routers, switches, firewalls * Valid driver's license * Ability to create technical documentation * Strong communication and organizational skills Preferred: LAN/WAN/VPN knowledge, Windows OS familiarity, Epic experience (not required) Join a team where your work truly supports our people, our clients, and our growth. Apply today to be part of TRICOR's trusted IT team!

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide Quality Support to FFG and Bank staff members serving as the single point of contact for all issues/problem resolutions via a ticketing system for bank-related applications. Provide administrative support for Bank Applications Support System (BASS) applications. Assist with training of staff as well as training in various products and updating training materials when needed. Provide report and data analytics for audit and exam requests. Merger and Acquisition support. Responsible for participating in the overall development, implementation, standardization, user communication, and education of all supported products and services. Primary Responsibilities: Provide quality support based on the urgency of the ticket. Communicate and implement the resolution as applicable and update or create a solution or FAQs for future issues or problems. Liaison to vendors under the bank supported system applications. New product support assigned to ensure all the appropriate departments are involved in the process. This includes but is not limited to product set up, product parameters, ensuring standardization, role set up, etc. Support end-users in use of BASS products with password resets, change management protocol, disaster recovery, and identify opportunities of standardization and process improvements. Onboarding and offboarding users for BASS products and update the Master User Access Report Periodic role and user access review, and role standardization based on job function. Upgrade and Release Management to include reading and understanding changes to the systems supported by BASS; Communicating the changes which will impact the banks daily processes, to include when the change will take place and when the change is completed; updating procedures and solutions as applicable; and post upgrade/release testing to ensure the application/system is functioning properly. Participate in Annual Disaster Recovery Testing and assist in updating the SME master directory. Support/assist the SME user group. Review and update standardized procedures and Solution Database on an annual basis. Review Ad hoc reports for standardization and if a new report is requested add the report Provide support for all audit and exam requests and share the information with all banks. Assist in the set up and training of merger and acquisition banks. Assist Year end activities Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service: Advanced ability to fulfill the needs of customers by anticipating their needs and delivering timely and accurate communication and follow through. Organizational: Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes. Communicator: Actively listens and seeks to understand others in a team-based environment. Effective written and oral communication skills. Technical: Advanced working knowledge from user perspective of Jack Henry applications; e-Banking suite knowledge. Fluency in Microsoft Office Word and Excel. Teamwork: Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a confident team spirit; supports everyone's efforts to succeed. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Honesty & Integrity: Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others. Position Performance Standards: Completes all assigned training, tasks, and projects by established deadlines. Takes pride in completing work within established deadlines. Any problems identified are researched to see the level of impact, inform customers of the problems, and ensure the problem is resolved and root cause is determined. Follows up ideally within 30 minutes or less, and within no more than an hour, to acknowledge support questions or requests. Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required. Minimum 1 year working in banking, with Jack Henry core platform experience preferred. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers and phones. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.