Remote support specialist jobs in Utica, NY - 82 jobs

Join our Raymond Team as a Parts Technical Support Specialist! The Role: We are seeking an engaging Parts Technical Support Specialist who demonstrates strong critical thinking, operational discipline, and an elevated customer-service mindset. In this position, you'll function as a centralized technical resource, bridging product knowledge with real-time dealer support to drive service continuity and customer satisfaction. You will manage complex inquiries, validate technical documentation, and contribute to a scalable support infrastructure that enables our dealer network to perform at its best. You will work cross-functionally to enable seamless parts identification, technical documentation, and service continuity. We welcome innovative thinking, operational agility, and a proactive mindset-especially in fast-paced scenarios where decisive action drives customer satisfaction. What You'll Be Doing: Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels. Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information. Maintain and update parts catalog content and supporting materials to ensure accuracy and ease of use. Collaborate with internal teams to resolve quality, logistics, and part-related concerns from initial intake through final resolution. Champion continuous improvement by identifying process gaps, enhancing documentation, and driving efficiency in service workflows. Provide expertise for navigating technical drawings, parts references, and historical model information to support both current and legacy equipment needs. What We're Looking For: Ability to read and interpret supplier drawings and build of materials (BOMs). Knowledge and/or experience with ISO Draw, Adobe Illustrator and True View Drawing (CAD Viewer). Capable of analyzing issues independently, exercising strong decision-making skills, and identifying creative paths to resolution. What Sets You Apart: Experience with Microsoft Office suite, SAP and ServiceNow. 3 + years of experience in a Customer facing Technical Support role. Where and When You'll Work: This is an in-person role located at our East Syracuse, Parts Distribution Center-ideal for those who thrive in a hands-on, team-oriented environment. First shift, Monday through Friday. What Your Total Compensation & Benefits Package will look like: Salary - $60,440 - $73,395 per year. Compensation depends on the selected candidate's education and experience. World Class Benefits: Competitive Salary Generous Paid Time Off and 13 Paid Holidays Affordable Medical plans and no-cost Dental & Vision options 100% 401(k) match up to 6% Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Tuition Assistance Program Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance Recognition and Kaizen (continuous improvement) Reward Programs Meaningful opportunities for personal and professional development Best in class work culture! Together Let's Innovate. Build. Grow. Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career. Learn more here: *************************************** Follow us on Social Media: Working at Toyota Material Handling | Glassdoor

Job DescriptionSenior Precision CNC Lathe and VMC Specialist Shift: A Shift (6:00 AM - 2:30 PM) Is this you? Can you turn complex drawings into clean, efficient CNC code? Do you switch confidently between turning and milling operations? Are quality, safety, and on-time delivery part of your DNA? The opportunity Join Anderson-Negele-part of Ralliant-supporting hygienic instrumentation across food, beverage, and life sciences. Your expertise will help produce high-quality parts that power critical applications worldwide. You will Program, set up, and operate CNC lathes and vertical machining centers; utilize manual machines (lathes, drill presses, mills, routers, grinders) and measuring equipment. Convert prints and sketches into accurate CNC programs aligned with specifications and tolerances. Determine dimensions, tolerances, and operation sequences from blueprints or sample/damaged parts. Inspect workpieces, tools, and materials to meet quality requirements. Keep machines and work areas clean and safe; monitor performance and make corrections. Produce replacement parts, tooling, and prototypes from drafts. Set setup/run standards, track time, and meet production deadlines. You bring 3+ years of hands-on machining experience with CNC lathes and VMCs (setup and operation). Advanced knowledge of machining processes, tooling, drafting, CNC programming, and measurement techniques. Troubleshooting skills for CNC programming/operational issues. Strong communication (verbal/written) and mid-level math ability. Self-directed and team-oriented in a fast-paced environment. Excellent organization, attention to detail, and prioritization. Preferred: Degree in Machining/Mechanical Technology or equivalent experience. Physical demands Lift up to 50 lbs. Stand, bend, and move within the work area as required. Why Anderson-Negele Global leader in hygienic instrumentation with strong growth opportunities. Innovative, collaborative culture where your craftsmanship is recognized. Ready to make precision your signature? Apply now.

Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and a minimum of one (1) year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent communication and interpersonal skills required. Work Days: Monday - Friday, 8:00am-4:30pm Message to Applicants: Recruitment Office: Human Resources

Job Description Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an Application Support Analyst to join our team. This position will provide technical support and expertise for enterprise software applications, ensuring system functionality, resolving user issues, and maintaining system performance. Acts as a liaison between end users and IT teams to troubleshoot problems, implement updates, and support process improvements that enhance application efficiency and user experience for various business units throughout the organization including Turning Stone, YBR and Point Place Casinos, Maple Leaf Markets, and SavOn Convenience Stores as well as our golf courses, off-site properties, police department, and other entities. Duties & Responsibilities: Works collaboratively with vendors and Business Clients to ensure that systems and business requirements/needs are met. Develops strong working relationships with Business Clients, and all other departments within the IT Organization. Effectively identifies, documents, and communicates business requirements to the rest of the IT organization. Provides application troubleshooting and problem resolution to the applications assigned. Acts as subject matter expert in assigned area on all projects assigned and provides timely feedback on assigned tasks. Ensures stability and develops roadmaps for all assigned applications. Continually monitors and resolves application issues. Escalates unresolved application issues to 3rd Level support in a timely manner. Assists and supports evaluations, development, and implementation of department policies and procedures. Keeps current with new technologies and solutions by attending mandatory technical training, seminars, workshops, and/or related academic courses as required. Maintains and develops user-friendly documentation to ensure proper use of an application. Maintains a positive working relationship with software vendors to ensure timely installations and problem resolution. Conducts business with the Regulatory Authorities in a professional manner at all times. Ensures proper documentation of all applications assigned; including topology and workflow diagrams, along with operational procedures and security requirements. Minimum Qualifications: A degree in Computer Science or other related field and/or minimum equivalent experience of three years working in an IT or Business environment. At least three to five years of relevant business-related experience. Understanding of system platforms and networking. Possesses the ability to effectively produce written support documentation. Must have good organizational, verbal, and written communication skills. The ability to perform well in a fast-paced environment and meet deadlines is essential. Able to project a professional, positive, calm demeanor, while executing the essential duties of the position. Must possess the ability to conduct an in-depth analysis of given problems and make logical, well-thought-out steps towards their solution. Demonstrates proven ability to be able to identify system requirements in a specification format and translate, through system programming, into a useful computer-based application. Must possess the ability to interface with area users and perform as a liaison between IT and the affected area. The ability to handle multiple assignments is necessary. Flexible and willing to be on call 24/7. Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. Job Posted by ApplicantPro

DISTINGUISHING CHARACTERISTICS The work involves responsibility for the implementation, maintenance, and upgrading of software for local area networks (LAN) and computer applications software. An employee in this class installs, operates, and maintains personal computer software. Supervision is received from an Administrative Superior. Performs related work as required. Does related work as required. Hiring Range - $49,383 - $57,129 Full Salary - $49,383 - $62,966 This position is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam. After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required. TYPICAL WORK ACTIVITIES Install, upgrade, and maintain software on LAN workstations and stand-alone personal computers. Evaluate and recommend software purchases based on organizational needs. Troubleshoot and resolve software application issues on personal computers. Provide support via phone and email for software application inquiries and issues. Guide and assist users in the effective use of personal computers and software applications. Create and prepare presentation materials using various software packages. Assist with the mass duplication of software as necessary. Facilitate data transfer using modern data storage solutions. Develop user documentation for electronic office and administrative software applications. FULL PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Proficient in the use and operation of personal computers and related peripheral devices. Familiar with current office terminology, procedures, and software applications. Ability to integrate purchased software with existing systems. Competent in operating personal computers and peripherals efficiently. Strong ability to follow both oral and written instructions accurately. Capable of planning and conducting computer training sessions for users. Skilled in instructing others on the use and customization of personal computers and software. Experience in database and software migration to new operating systems. Excellent teamwork and interpersonal skills. MINIMUM QUALIFICATIONS Open Competitive Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in Computer Science or a closely related field; or Graduation from a regionally accredited or New York State registered college or university with an Associates Degree in Computer Science or a closely related field, and two (2) years of experience, or its part time equivalent in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or, Four (4) years of work experience, or its part time equivalent, in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or An equivalent combination of education and experience as described above.

Department of Defense Defense Finance and Accounting Service DFAS - ENTERPRISE SOLUTIONS AND STANDARDS - JJAFA This job announcement has closed Print * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Overview Help Accepting applications Open & closing dates 01/09/2026 to 01/23/2026 Salary $74,678 to - $101,375 per year Pay scale & grade GS 11 Locations 1 vacancy in the following locations: Indianapolis, IN Limestone, ME Rome, NY Cleveland, OH Show morefewer locations (1) Columbus, OH Remote job No Telework eligible No Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) * 0501 Financial Administration And Program Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk Trust determination process * National security Financial disclosure No Bargaining unit status Yes Announcement number ML-12857540-26 Control number 853925100 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency This announcement is open to current, permanent DFAS employees in the competitive service, Eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees. Duties Help * Provides operation support entailing daily review and resolutions of issues and problems. * Ensures enhancements are implemented for effective and efficient operational deployment. * Monitors core system functionality cubes to confirm the integrity of overnight refresh, generated reports, and response times. * Monitors emergency and regular system releases, software updates and system software upgrades, end of year processing, system diagnostics, and corrective actions regarding user connectivity problems and response times. * Performs trend analysis to identify problems which occur most frequently. Requirements Help Conditions of employment * Must be a U.S Citizen or National * This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. * Registered for Selective Service (males born after 12-31-1959) * Suitable for Federal employment * Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service. * Time in Grade Requirement - see the Qualifications field below for more details. * Obtain/Maintain Financial Management Certification * New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov. Qualifications You may need to send proof of education or of certification to be considered for this position. Click here for more information on who must submit documentation at the time of application and what documentation is acceptable: Transcripts and Certifications. One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade within the federal service, which demonstrates the ability to perform the duties of the position, is required. To be hired at the GS-11 grade level, applicants must minimally have: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-9 if applying at the GS-11 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience at the GS-11 level is defined as: troubleshooting system and data issues by constructing queries in relational databases and examining system behavior; understanding operational business processes sufficiently to confirm system non-compliance due to changes in financial or budgetary policies, regulations, and objectives; and providing high-level financial systems expertise to leadership to help carry out financial missions with allocated resources. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-11, applicants must have served 52 weeks as a GS-9 or higher in the Federal service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement. Education GS-11 Substitution of Education for Experience: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed higher-level graduate level education and experience may be used to meet total experience requirements. Additional information * Moving expenses will not be paid. * The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. * For positions where relocation is paid (see Location block of vacancy announcement), you can learn more about relocation allowances and entitlements. * Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. * We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition. * Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. * We may use this announcement to fill additional vacancies within 120 days of the closing date. * This position is exempt from the Fair Labor Standards Act. * Travel requirement is seldom. * This position is covered by a bargaining unit. * Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. * PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. * Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. * Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here. * The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements. * This position requires you to obtain and maintain a Level 2 Certification under the DoD Financial Management (FM) Certification Program as a condition of employment. If you are selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 2 Certification in which case you must complete the certification within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Information about the DoD FM Certification Program is available at: ************************************************* Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Accountability * Arithmetic/Mathematical Reasoning * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reasoning * Self-Management * Stress Tolerance * Teamwork Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help You must provide a complete Application Package which includes: 1. Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at OPM.gov or at USAJ Resource Center. 2. Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. 3. Other Supporting Documents. 4. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement. 1. Transcripts and/or Certifications: You must submit documentation if you are substituting education for experience. For additional information on acceptable documents or to see if you must submit documentation click here Transcripts and Certifications. You must also document your education and/or certifications in your resume. 2. SF-50: Current and former federal employees, including current and former DFAS employees, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification. 3. Veterans Documentation: Click to review these authorities and documents verifying eligibility for a VEOA, VRA and/or 30% or more disabled veterans hiring authorities. 4. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. ************************************************************** 5. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. 6. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. 7. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. 8. ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available. 9. Other Special Hiring Authorities: Click here to review these authorities and the documentation you are required to submit. 10. You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility. WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) 01/23/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help The following link will help you determine if you meet the eligibility to apply for this position: *************************************************************************************** PLEASE NOTE: You will be considered only for those appointment eligibilities for which you select, attach supporting documentation and are found eligible. Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: * Click the Apply Online button. * Answer the questions presented in the application and attach all necessary supporting documentation. * Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. * If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. * Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. * Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. * Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. * Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at **************************************** To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: ******************************************************** Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Agency contact information HR Customer Care Center Phone ************** Email ************************************************ Address DFAS - ENTERPRISE SOLUTIONS AND STANDARDS 8899 E. 56th Street Indianapolis, IN 46249 US Next steps The resume you submit will be used to assess your qualifications for the job and to identify the best-qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps is completed. After making a tentative job offer, we will conduct a suitability/security background investigation. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help You must provide a complete Application Package which includes: 1. Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at OPM.gov or at USAJ Resource Center. 2. Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. 3. Other Supporting Documents. 4. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement. 1. Transcripts and/or Certifications: You must submit documentation if you are substituting education for experience. For additional information on acceptable documents or to see if you must submit documentation click here Transcripts and Certifications. You must also document your education and/or certifications in your resume. 2. SF-50: Current and former federal employees, including current and former DFAS employees, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification. 3. Veterans Documentation: Click to review these authorities and documents verifying eligibility for a VEOA, VRA and/or 30% or more disabled veterans hiring authorities. 4. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. ************************************************************** 5. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. 6. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. 7. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. 8. ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available. 9. Other Special Hiring Authorities: Click here to review these authorities and the documentation you are required to submit. 10. You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility. WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) 01/23/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast. Headquartered in Milford MA, the Milton CAT team has over 950 dedicated and experienced employees working from 12 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York. Milton CAT serves customers in light to heavy construction, forestry, agriculture, governmental, paving, scrap, demolition, and waste markets as well as providing power for the marine, heavy truck and power generation industries. Location: Syracuse, NY Department: Machine Sales Employment Type: Full Time Non-Union Work Hours: 1st Shift Requisition Number: 16-0054 Description SITECH Northeast is seeking an experienced Technology Field Support Specialist. The Technology Specialist is responsible for the support of Trimble machine control technology on earthmoving and paving machines within our New York territory. The ideal candidate will have experience with trouble shooting electrical systems and an ability to operate machines performing construction tasks. The hire will provide their own basic mechanic's tools, while SITECH Northeast will provide specialized tooling and a vehicle. Essential Duties • Enhance and grow existing customer relationships by promoting the complete Trimble technology portfolio in an effort to increase the penetration rate of Trimble technology within the organization. • Provide technical guidance, pre-sale application analysis, product specification, and customer demonstrations for construction machine control and related applications in the designated territory. • Provide after-sale support and troubleshooting to ensure timely follow-up and resolution to customer issues. • Properly install and update equipment, check cables and connections to the hardware. • Diagnose hydraulic and electrical issues that affect the performance of the machine control system. • Operate various types of earthmoving machines to assist in troubleshooting and customer training. • Understand how a construction project is built and what it takes to apply Trimble technology to foster more efficient construction techniques. • Apply acquired survey knowledge to solve performance and accuracy deficiencies in the field. • Train customers and employees in a classroom and or jobsite. • Manage required support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures. • Maintain a high standard of ethics, abiding by all company policies. • Travel will be necessary on a weekly basis. Overnight travel may be required up to 30% of the time as warranted for training, company meetings, customer visits, etc. • Performs related duties as assigned. Qualifications Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. • High school diploma or (GED) equivalent. Two year degree in Technician or diesel mechanic school a plus. • One year of machine repair experience. • Ability to change priorities and remain productive in a fast-paced work environment. • Perform duties with a sense of urgency, exceeding customer expectations. • Excellent organizational skills. • Proficient in the use of a computer and related Microsoft software. • Ability to read technical manuals and prepare reports. • Ability to operate a variety of equipment. • Flexible to work after hours when needed to meet customer needs. • Excellent written and verbal communication skills. • Valid driver's license and a safe driving record. • Attend training meetings and workshops, which may require overnight stays. Preferred Skills and Competencies • Heavy equipment service/maintenance knowledge with a focus on electrical. • Knowledge of construction machinery and its applications by our customers. • Engineering knowledge of the Machine Control and Guidance operation is beneficial. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Apply Online - ************************************************************************** Resumes that are mailed, emailed or hand-delivered to SITECH Northeast or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process. Why SITECH Northeast? SITECH Northeast, a privately held company, is the exclusive distributor of Trimble positioning and machine control and guidance technology for the construction industry in the Northeast. We are experiencing solid and steady double digit growth. If you have a passion for heavy equipment and leveraging technology to radically improve productivity and for the opportunity to work for a fast growing industry leading company with the best supported products, we look forward to hearing from you. Other reasons to join our team include: • Great health insurance benefits (100% company paid premium) • Company iPhone/Android and Laptop • Team oriented • Extensive Training • Strong career path and advancement • 401k, Dental, Life/Disability Insurance We offer exciting opportunities to experienced professionals, recent graduates, and students. SITECH Northeast is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace. Additional Information All your information will be kept confidential according to EEO guidelines.

Usherwood Office Technology is looking to add a Tier I Managed IT Technician to join the team! As a Tier I Managed IT Technician, you will join an elite team of the best and brightest professionals in the office technology industry. Usherwood provides a culture that rewards innovation and creativity while adhering to a strong discipline of putting our clients first. ROLES AND RESPONSIBILITIES The Technical Assistant Center (TAC) Tier I Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues, to mobile devices. Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal) Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on-line requests for technical support. Documents, tracks, and monitors the client's problem using applicable systems and tools. Coordinate with other teams or departments to resolve service tickets Configure new computers and schedule delivery to Managed IT Clients Assist in the delivery and on-boarding of Managed IT services Install print drivers and confirm connectivity to printers, including scan to folder and scan to email Escalate unresolved issue to Tier II support level Collaborate with the Marketing team to create educational content for Usherwood's client and prospects DESIRED SKILLS AND QUALIFICATIONS Associates Degree in either Computer Science or IT is preferred Minimum one-year experience in a technical support or help desk center is preferred Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners,Microsoft Office Suite, and ticketing system applications Ability to prioritize and multitask assigned issues in a fast-paced work environment Positive attitude of customer service and integrity Must be able to communicate with customers in a professional manner Demonstrated problem troubleshooting, root cause and resolution skills A+901/902 Certification preferred Travel approximately 10% per month, as needed USHERWOOD OFFERS Paid training and certification opportunities Excellent benefit offerings including medical, dental, vision, AFLAC plans Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Excellent paid holiday/vacation plan Annual company store allowance “Our Growth is mirrored by the quality of people we have invested in.” -Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer Visit us at *****************

MINIMUM QUALIFICATIONS Education: High School Diploma or Equivalent. Training and Experience: A minimum of 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC). Must be compliant with Department of Defense (DoD) Directive 8410 “Information Assurance Training (IAT), Certification, and Workforce Management,” Computer Skills: IAT Level II requirements to obtain privileged network access. Security Clearance: Must possess and maintain a Secret security clearance. DUTIES AND RESPONSIBILITIES Full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request. Assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process. Support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements. Follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction. Work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to EADS management and the COR no later than seven days of the event or issue. Establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents. Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users. Ensure 100% non-IT requests are properly routed to appropriate support organizations. Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements. Provide account sponsorship to initiate new user documentation, training, access, and orientation processes. Review user paperwork to 100% accuracy and submit to EADS CFP for creation within 48 hours of initiation of new user documentation. Provide a full range of hands-on IT-related support functions. Responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software. Configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment. Configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations. Maintain and upgrade software elements, including the OS. IAW government regulations. Troubleshoot software and hardware issues. Troubleshoot configuration problems. Assist users with application usage questions and concerns. Escalate hardware repair/replacement issues to EADS representatives within 12 hours, if applicable. Report to the EADS representative weekly, as specified by the government, on all performance expectations. Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices. Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required. Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at EADS. Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations. Capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General) Meet these performance expectations: Route and/or assign trouble tickets within 2 hours the next business day. Complete assigned incident tickets no later than 15 days after creation. Escalate, within 24 hours, all tickets that will breach 15 days from creation. Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government. Able to resolve 50% of issues during the initial engagement with users. Follow-up with users within 72 hours of issue closure. Perform other incidental or administrative duties as required and assigned. Annual salary range is 70k to 71K starting out, including health and welfare. SUPERVISORY/MANAGEMENT RESPONSIBLITY None

The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $1.7B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, Buffalo, Charlotte, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago. What you will do You'll be responsible for investigating, evaluating, negotiating, and resolving litigated commercial general liability claims. With skills in detail orientation and analysis, you will interpret coverage and prepare detailed coverage letters. Through frequent contact with defense counsel, you will use decision making skills to guide, review, and authorize work on litigated cases. Consultation with supervisors on complex coverage and litigated matters will occur as needed. This position requires advanced industry knowledge and strong claims handling acumen with a thorough understanding of state laws and requirements. Essential Functions Investigate, evaluate, negotiate, and resolve litigated commercial general liability claims in a fair and timely manner. Interpret coverage to include drafting of comprehensive coverage position letters, evaluate damages, and negotiate settlements with limited supervisor intervention. Control, direct, authorize, and review activities of assigned defense counsel. Operate independently and resolve claims within and assigned authority. Consult with supervisor on more complex coverage and litigated matters. Attend mediations, trials, and hearings as needed to include interaction with insureds agents and legal representatives. Review court decisions and coverage interpretations and have a broad knowledge and understanding of the law and claim practices. Effectively handle the complex/serious claims within Regional Operations. Provide an excellent customer service experience on all claims. Additional Responsibilities Serve as mentor to lesser experienced team members. Perform other duties as assigned. Conform with all corporate policies and procedures. What you need Four year degree preferred or equivalent experience. 5+ years of commercial general liability experience. Experience in handling litigated files with strong coverage analysis skills required. Knowledge of NY, NJ, and PA venues strongly preferred. Licensing Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained withing the timeframe set forth by the company and must be maintained as needed throughout your employment. Salary Range: $84,600-$124,000 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Benefits We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) Health Savings Account (HSA) Flexible Spending Accounts Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs Additional Information: This position is a full time salaried, exempt (non overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-HL1

Company: Wilkins Recreational Vehicles RV Service Technician - Experienced/Mid-Level Salary Range: $25.00 - $34.00 per hour Weekly bonus of up to $13.00 per hour. Benefits: Medical, Dental, and Vision Insurance with multiple coverage options. 401K with Employer Match Program. Paid time-off & paid sick time. Voluntary Benefit Programs. Employee Referral Program. Employee Discount. RV Borrowing Program. Join a team with a legacy of excellence! Wilkins RV, a family-owned business spanning three generations, is the premier RV dealer in New York, offering top-quality RVs, outstanding customer service, and a passion for adventure. With seven locations throughout New York State, we provide a dynamic and supportive work environment where team members can grow and succeed. If you're looking for a rewarding career in a thriving industry, come be part of a company that values its employees and helps families create lasting memories. Job Responsibilities: Perform all work assigned with speed and quality in accordance with factory and dealership standards. Perform repair and maintenance of customer's and company's products in accordance with time and schedules assigned by Service Manager/Service Advisors. Maintain level of competence on a technical basis; Attend all factory-sponsored training classes, and/or all available service training schools; Attain highest level of certification which can be achieved. Maintain professional relationships with customers, dealership personnel, and vendor representatives. Maintain tools and equipment while following proper safety procedures. Job Requirements: Experience or combination of experience in the following fields: Automotive Repair HVAC Plumbing Refrigeration Electrical Carpentry General maintenance - “Jack of all Trades” is a plus. A New York State inspection license is a plus but not required. Ability to furnish own hand/shop tools. A valid driver's license. We are the #1 RV Dealer in New York!

Provide timely and effective technical support to end -users via various channels (e.g., email, phone, in -person) for hardware, software, and network -related issues. Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs). Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components. Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies. Install, configure, and update software applications and operating systems on end -user devices. Assist in the procurement of IT hardware and maintain accurate inventory records. Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices. Work closely with other IT team members and departments to implement and support IT solutions. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum of 3 above years proven experience in providing IT support in a professional environment. Proficient in Windows and/or mac OS operating systems. Familiarity with Microsoft Office Suite and other common business applications. Basic networking knowledge (e.g., TCP/IP, DNS, DHCP). Experience with troubleshooting hardware and software issues. Ability to analyze and resolve complex technical issues independently. Qualified and Interested candidates can forward their CVS to uunyime@modus -lights.com using the job tittle as the subject of the mail.

Job Description Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role. EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE: May require 0-1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.

7+ years of experience in Desktop Management - Infrastructure Services (IS) Provide break/fix support for desktops, laptops, and peripherals Re-image devices and reinstall/configure applications as needed Troubleshoot Windows OS, hardware, and enterprise applications Coordinate with third-party vendors for escalations and hardware replacements Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations Provide onsite and remote technical assistance to End Users. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs) Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Good understanding of O365 and related support activities Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool Experience of working within SLAs and ITIL processes Effective written and verbal communication skills Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.

Job Description Through NRI (formally Core BTS) Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client a NON-Profit organization has an immediate need for Webex/Network administrator to join their team in Brooklyn, NY Position Overview: Our client is seeking a seeking a skilled and proactive Network Administrator to manage and administer our client's Webex Calling and Webex Contact Center environment, and Network Infrastructure. The ideal candidate will have hands-on experience with Cisco Cloud Calling technologies and a strong understanding of network (routing and switching) and voice architecture. Key Responsibilities: Administer Webex Calling architecture and Control Hub setup Manage PSTN, dial plans, trunk/route groups, and call routing Deploy services across multiple locations and networks Configure MPP phones, local gateways, and firewall settings Support advanced features: call queues, voicemail, hunt groups, auto attendants Manage users, devices, virtual lines, DECT networks, and hoteling Administer Webex Contact Center agents and queues Day to Day support of the Cisco routing and switching environment Use analytics and troubleshooting tools to monitor and resolve issues Document configurations including technical specifications, network diagrams, and operational procedures. Required Qualifications: Bachelor's degree or equivalent combination of education and experience. Experience with Webex Calling and Contact Center administration Strong knowledge of VoIP, SIP, and cloud telephony Familiarity with Cisco Control Hub, MPP phones, and gateways Proficient in dial plan and call routing configuration Skilled in troubleshooting and performance monitoring Excellent hands-on experience with Cisco routing and switching Excellent communication and documentation abilities Cisco certifications (CCNA, CCNP Collaboration) preferred

Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and one year of customer service related experience to include PC support or equivalent combination of education and experience, plus excellent interpersonal skills required. Work Days: M-F 8-4:30 Message to Applicants: Recruitment Office: Human Resources

DISTINGUISHING CHARACTERISTICS The work involves responsibility for the implementation, maintenance, and upgrading of software for local area networks (LAN) and computer applications software. An employee in this class installs, operates, and maintains personal computer software. Supervision is received from an Administrative Superior. Performs related work as required. Does related work as required. Hiring Range - $49,383 - $57,129 Full Salary - $49,383 - $62,966 This position is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam. After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required. TYPICAL WORK ACTIVITIES Install, upgrade, and maintain software on LAN workstations and stand-alone personal computers. Evaluate and recommend software purchases based on organizational needs. Troubleshoot and resolve software application issues on personal computers. Provide support via phone and email for software application inquiries and issues. Guide and assist users in the effective use of personal computers and software applications. Create and prepare presentation materials using various software packages. Assist with the mass duplication of software as necessary. Facilitate data transfer using modern data storage solutions. Develop user documentation for electronic office and administrative software applications. FULL PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Proficient in the use and operation of personal computers and related peripheral devices. Familiar with current office terminology, procedures, and software applications. Ability to integrate purchased software with existing systems. Competent in operating personal computers and peripherals efficiently. Strong ability to follow both oral and written instructions accurately. Capable of planning and conducting computer training sessions for users. Skilled in instructing others on the use and customization of personal computers and software. Experience in database and software migration to new operating systems. Excellent teamwork and interpersonal skills. MINIMUM QUALIFICATIONS Open Competitive Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in Computer Science or a closely related field; or Graduation from a regionally accredited or New York State registered college or university with an Associates Degree in Computer Science or a closely related field, and two (2) years of experience, or its part time equivalent in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or, Four (4) years of work experience, or its part time equivalent, in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or An equivalent combination of education and experience as described above.

Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast. Headquartered in Milford MA, the Milton CAT team has over 950 dedicated and experienced employees working from 12 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York. Milton CAT serves customers in light to heavy construction, forestry, agriculture, governmental, paving, scrap, demolition, and waste markets as well as providing power for the marine, heavy truck and power generation industries. Location: Syracuse, NY Department: Machine Sales Employment Type: Full Time Non-Union Work Hours: 1st Shift Requisition Number: 16-0054 Description SITECH Northeast is seeking an experienced Technology Field Support Specialist. The Technology Specialist is responsible for the support of Trimble machine control technology on earthmoving and paving machines within our New York territory. The ideal candidate will have experience with trouble shooting electrical systems and an ability to operate machines performing construction tasks. The hire will provide their own basic mechanic's tools, while SITECH Northeast will provide specialized tooling and a vehicle. Essential Duties • Enhance and grow existing customer relationships by promoting the complete Trimble technology portfolio in an effort to increase the penetration rate of Trimble technology within the organization. • Provide technical guidance, pre-sale application analysis, product specification, and customer demonstrations for construction machine control and related applications in the designated territory. • Provide after-sale support and troubleshooting to ensure timely follow-up and resolution to customer issues. • Properly install and update equipment, check cables and connections to the hardware. • Diagnose hydraulic and electrical issues that affect the performance of the machine control system. • Operate various types of earthmoving machines to assist in troubleshooting and customer training. • Understand how a construction project is built and what it takes to apply Trimble technology to foster more efficient construction techniques. • Apply acquired survey knowledge to solve performance and accuracy deficiencies in the field. • Train customers and employees in a classroom and or jobsite. • Manage required support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures. • Maintain a high standard of ethics, abiding by all company policies. • Travel will be necessary on a weekly basis. Overnight travel may be required up to 30% of the time as warranted for training, company meetings, customer visits, etc. • Performs related duties as assigned. Qualifications Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. • High school diploma or (GED) equivalent. Two year degree in Technician or diesel mechanic school a plus. • One year of machine repair experience. • Ability to change priorities and remain productive in a fast-paced work environment. • Perform duties with a sense of urgency, exceeding customer expectations. • Excellent organizational skills. • Proficient in the use of a computer and related Microsoft software. • Ability to read technical manuals and prepare reports. • Ability to operate a variety of equipment. • Flexible to work after hours when needed to meet customer needs. • Excellent written and verbal communication skills. • Valid driver's license and a safe driving record. • Attend training meetings and workshops, which may require overnight stays. Preferred Skills and Competencies • Heavy equipment service/maintenance knowledge with a focus on electrical. • Knowledge of construction machinery and its applications by our customers. • Engineering knowledge of the Machine Control and Guidance operation is beneficial. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Apply Online - ************************************************************************** Resumes that are mailed, emailed or hand-delivered to SITECH Northeast or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process. Why SITECH Northeast? SITECH Northeast, a privately held company, is the exclusive distributor of Trimble positioning and machine control and guidance technology for the construction industry in the Northeast. We are experiencing solid and steady double digit growth. If you have a passion for heavy equipment and leveraging technology to radically improve productivity and for the opportunity to work for a fast growing industry leading company with the best supported products, we look forward to hearing from you. Other reasons to join our team include: • Great health insurance benefits (100% company paid premium) • Company iPhone/Android and Laptop • Team oriented • Extensive Training • Strong career path and advancement • 401k, Dental, Life/Disability Insurance We offer exciting opportunities to experienced professionals, recent graduates, and students. SITECH Northeast is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace. Additional Information All your information will be kept confidential according to EEO guidelines.

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role. EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE: May require 0-1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.