Remote support technician jobs in Fort Drum, NY - 2,102 jobs
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IT Field Technician
Cumberlandfarmsinc
Remote support technician job in East Syracuse, NY
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Fastrac is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary:
We are looking for a technically skilled candidate with good problem-solving ability for the position of FTS SupportTechnician. The duties of an FTS SupportTechnician include being a reference point for all IT related queries at store level, responding to store's needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. Additionally, the FTS Supporttechnician will participate in IT projects to upgrade physical technology and secure the environment. Monitor and manage network equipment to maintain both WIFI and network access within the store environment.
Responsibilities:
1. Providing support to stores in multiple states and responding in a timely manner
2. Accessing ticketing system and provide status updates to resolve tickets within service level agreements
3. Utilize existing technical, computer and electrical knowledge to successfully troubleshoot hardware problems to include, but not limited to installation, upgrading, maintenance, cleaning, and replacement of point of sale, desktop computers, fuel controllers, electronic payment controllers, Digital Media Boards, and telephone equipment.
4. Install and maintain inhouse wiring of both power and network cabling to keep clean and manageable wiring system withing the store
5. Maintain routers, modems, and access points to ensure proper network settings and availability.
6. Use remote access software to assist Helpdesk personnel to troubleshoot the root cause of the issues and provide a timely resolution.
7. Maintain inventory in vans and at office location to provide accountability and access to all equipment. This includes keeping serviceable assets as well as performing RMAs to vendors.
8. Manage administrative duties such as reporting company mileage, credit card expenses, processing RMAs for equipment on company truck
Working Relationships:
The FTS SupportTechnician will be embedded in a team of FTS Techs supporting a territory of convenience stores. The team works together to communicate common goals and to cover off hours, holidays, and weekends. Additionally, the FTS SupportTechnician will interact with external vendors to provide onsite support outside of covered territories. Team Members must maintain a professional and trustworthy relationship with store personnel to foster an open and accurate accountability as it pertains to store operations and procedures
Minimum Education:
High School: GED and some technology certification or coursework completed.
Preferred Education:
Associate's degree or Technology Program Certificate Minimum Experience: 2+ years' experience in role relating to computer networks and systems maintenance.
Minimum Experience:
Preferred Experience:
Experience with NCR Radiant, NCR StorePoint Retalix, Verifone, Gilbarco, Wayne, and PDI systems a plus.
Licenses/Certifications:
Comptia A+, Network
Soft Skills:
The ideal candidate has excellent written and verbal communications skills.
Must be able to interact with the IT and store communities to solve physical hardware issues inside a convenience store environment while making independent decisions for resolution.
Must participate in the coordination or technology materials to complete project objectives.
Other Requirements:
Travel: Ability to travel independently 50-75%. Must have clean driving record.
Hours & Conditions: First Shift (Hourly-Non-Exempt) After hours and late nights are required on occasion or rotational basis.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 50-75 pounds. Must be able to climb ladders.
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
$44k-77k yearly est. 1d ago
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Accounting Information Systems & Applications
Hodgson Russ LLP 3.9
Remote support technician job in Buffalo, NY
If you have experience with accounting information systems, a problem-solving mindset, and enjoy working with complex data sets and delivering solutions, then we want to talk with you!
Hodgson Russ LLP, a regional law firm with two hundred plus attorneys in nine offices, is seeking a Accounting Systems & Applications Analyst to join our busy accounting team. This is a hybrid role. Some on-site work is required in Buffalo and/or Rochester. In this role, you will be responsible for maintaining and supporting the Accounting Department's information systems, including upgrade management, data maintenance and user support, implementation of new modules and features, and managing integrations with third party applications. This position is project management-oriented and includes the following key responsibilities:
Ownership of Elite 3E accounting software; expense management, collections management, and other accounting applications; overseeing design, system set ups, user accounts and permissions, customization, architecture, and nomenclature of each application.
Liaison between Accounting and IT.
Provide accounting software support as point-of-contact for problem-solving and/or escalating internally to IT or to vendor support channels as needed.
Contributing to the design of financial reports using PowerBI, SSRS, and AFS (Xcelerate).
Driving data consistency and integrity through record maintenance across all Accounting applications.
To succeed in this role, you will need excellent communication and project management skills, as well as the ability to prioritize and meet deadlines, identify and anticipate needs, and deliver highly accurate and reliable results. Strong computer skills, including proficiency in Microsoft Office and significant practical experience with enterprise accounting applications are required. A Bachelor's Degree in Information Technology & Management, Finance, or Accounting is preferred, with eight years' full-time experience in an accounting and/or information technology role preferably working within the business services sector.
Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo or Rochester is $87,043 to $107,130. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.
Please apply by clicking through application. If your skills and experience match this position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ.
Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. *************************************************
$87k-107.1k yearly 2d ago
Information Technology Specialist
Swimwear Anywhere Inc. 4.2
Remote support technician job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
$72k-112k yearly est. 1d ago
Help Desk Technician
Cipriani 3.9
Remote support technician job in New York, NY
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.
ESSENTIAL FUNCTIONS AND DUTIES
Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat
Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment
Evaluate business impact and determine the appropriate resolution or escalation path
Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues
Perform user account setup, password resets, access provisioning, and basic identity management
Escalate issues to Level 2/3 support teams with complete and accurate documentation
Maintain detailed ticket notes, resolutions, and knowledge base documentation
Monitor and manage ticket queues to ensure SLA response and resolution standards are met
Assist with employee onboarding and offboarding, including device setup and access provisioning
Support asset management activities, including inventory tagging, tracking, and audits
Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment
Deliver timely status updates and clear communication to end users throughout the support lifecycle
KNOWLEDGE, EXPERIENCE AND SKILLS
1-3 years of experience in IT support or help desk roles
Working knowledge of Windows and mac OS environments
Experience with ticketing systems; Zoho Desk experience strongly preferred
Familiarity with Microsoft 365 and Google Workspace environments
Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP
Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus
Operating Systems: Windows, iOS, Android, mac OS
Productivity Suite: Microsoft 365, Google Workspace
Ticketing System: Zoho Desk
Identity & Access: Active Directory, Azure AD
RemoteSupport Tools: LogMeIn, Zoho Assist, Quick Assist
Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment
Collaboration Tools: Teams, Zoom
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
$55k-78k yearly est. 2d ago
Desktop support Consultant-L1 (Evening Shift)
KPG99 Inc. 4.0
Remote support technician job in New York, NY
Title: Desktop support Consultant-L1 (Evening Shift)
Located: Brooklyn, NY-Onsite
Duration: 3 months, potentially longer
Visa: Independent only
(Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST)
06-3 years experience required
JOB DESCRIPTION:
L1 desktop support
ServiceNow/Ticketing
Troubleshooting and Password reset
Office 365
Nice to have but not mandatory:-
Knowledge or Experience of Epic Software
Hospital/Healthcare background
$48k-68k yearly est. 3d ago
Desktop Support Technician
Pride Health 4.3
Remote support technician job in New York, NY
Hello Job Seekers,
Hope you are doing well.
I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity.
Job Title: Desktop SupportTechnician
Location - Manhattan NY 10065
Shift- Mon-Fri, 9 AM to 5 PM
Rate Range - $22 to $25 Per hour
6 Months (Contract) with possible extension
Responsibility:
At least 1 yr exp in a computer support is required & tech support exp.
Must have strong customer service skills, good communication.
Ability to earn quickly and new technologies.
Able to work in a team environment as well as being self-motivated.
Minimum of 1-2 years of tech support exp required. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deployments, application installs, wire management ,inventory control, Techstop.
Bachelors in Computer Science is must.
Thanks & Regards,
Mohit Saini
Team Lead, EST
****************************
*****************************************************
$22-25 hourly 2d ago
Sales Operations Support Specialist
Sapphire Recruitment
Remote support technician job in East Syracuse, NY
Sales Operations & Support Specialist
Salary: $75,000-$120,000 (Depending on Experience)
Schedule: Monday-Friday | Minimal Travel (~10%)
Sapphire Recruitment is partnering with a long-established industrial manufacturer in East Syracuse, NY that designs and builds electronic control modules, timers, and sensor-based systems used in commercial food service equipment, HVAC systems, industrial machinery, and custom OEM applications. All engineering, production, and customer support occur on-site at the company's headquarters.
The organization has a strong technical foundation and a stable footprint in multiple industries. They are now seeking a dedicated professional to help strengthen customer engagement, streamline sales operations, and support the company's distributors, reps, and OEM partners.
The Sales Operations & Support Specialist plays a central role in maintaining customer relationships, supporting distributor and rep activity, and ensuring smooth and accurate handling of orders, quotes, and account communication.
This is a hands-on, operational, relationship-focused role that blends customer service, applications support, CRM/ERP management, and proactive outreach. This is not a commission or quota-driven sales role.
Key Responsibilities:
Serve as the primary internal contact for customers, distributors, and manufacturer's reps.
Maintain CRM and ERP data, including order entry, quotes, follow-ups, customer notes, and sales pipeline updates.
Proactively reach out to customers for reorder opportunities, account health checks, and scheduling of anticipated needs.
Support reps and distributors with product information, pricing, documentation, and application guidance.
Provide Tier 1 application assistance by helping customers identify the correct control module or product family based on their needs.
Work closely with engineering and operations to relay customer requirements and ensure accuracy in orders and product application.
Prepare reports on sales activity, account trends, and distributor performance.
Monitor marketplace activity and customer patterns, communicating insights internally.
Contribute to improvements in customer experience, internal processes, and sales operations.
Ideal Candidate Profile:
3-5+ years of experience in customer service, sales operations, inside sales, account management, or technical support-ideally within manufacturing, electronics, industrial equipment, or a related technical field.
Strong organizational skills with the ability to manage multiple accounts and follow-up timelines.
Technical curiosity and willingness to learn how electronic control modules and timing devices work.
Comfortable reading product data sheets and discussing basic application details with customers.
Excellent communication skills-clear, professional, and customer-focused.
Experience with CRM software and/or ERP systems (any platform).
Self-motivated, proactive, and comfortable working in a small, collaborative environment.
Bachelor's degree preferred (Business, Technical, or related discipline).
Work Environment:
Fully onsite role at the company's East Syracuse facility.
Small, close-knit team with direct access to leadership and engineering.
Friday is a quieter office day (factory closed), ideal for catching up on communication and reporting.
Occasional travel (about 10%) for customer or distributor visits if needed.
Compensation & Benefits:
Base Salary: $75,000-$120,000 depending on experience
Bonus: Discretionary annual performance bonus (not tied to quotas or sales volume)
Health insurance, paid time off, paid holidays, and standard employee benefits
Why This Role Matters:
This position directly supports the company's ability to maintain strong customer relationships, improve communication with reps and distributors, and achieve smoother, more predictable sales activity. With the right person in place, the company will see faster response times, more consistent follow-up, improved forecasting, and stronger customer engagement.
Apply Today!
Send your resume to ************************ for immediate consideration.
Sapphire Recruitment is an Equal Opportunity Employer.
$75k-120k yearly 1d ago
Product Support Specialist
Garnet River 3.3
Remote support technician job in Saratoga Springs, NY
We are currently seeking a Product Support Specialist to join our team in Saratoga Springs, NY.
You will serve as the first line of support for our two SaaS platforms - Consa, an AI-driven behavioral-health intelligence solution, and Quidi, a document intelligent and process automation solution. In this role, you will be the first line of contact for users of Consa and Quidi applications. You will help customers resolve technical issues, answer product-related questions, and collaborate with the product and engineering teams to improve the user experience. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning how technology works.
Job Duties
Provide prompt and friendly support to users via chat, email, or phone.
Troubleshoot technical and account-related issues within the apps.
Document user issues and feedback accurately in our support system.
Escalate complex issues to senior support or engineering teams as needed.
Assist with onboarding and educating users about new features and updates.
Identify recurring issues and suggest improvements to the support process or product.
Contribute to and update knowledge base articles, FAQs, and help center resources.
Qualifications
Bachelor's degree or equivalent experience (preferred fields: Communications, IT, Business, or related).
Strong written and verbal communication skills.
Basic technical aptitude and willingness to learn app troubleshooting.
Excellent problem-solving and customer service skills.
Ability to multitask and work efficiently in a fast-paced environment.
Prior experience in customer support, IT helpdesk, or SaaS environment is a plus but not required.
Hourly Rate Range: $20.00 - $25.00, based on experience.
At Garnet River, we combine innovative technology with a people-first mindset. You will work with a collaborative team focused on improving customer experience and driving technology adoption.
Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
$20-25 hourly 1d ago
IT Helpdesk Support
Prime Group Holdings, LLC 4.6
Remote support technician job in Saratoga Springs, NY
Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for an IT Helpdesk Support associate at its headquarters in Saratoga Springs, NY.
With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III.
Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others.
Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score
Position Overview
The IT Helpdesk Support associate will ensure our workplace runs smoothly every day-keeping people productive, meetings seamless, and technology reliable. They'll take ownership of conference room readiness for executive and team meetings, handle Tier 1 and select Tier 2 support tasks, and resolve network, Wi-Fi, and phone-related issues. This role bridges hands-on end-user support with light infrastructure troubleshooting to maintain a consistent, professional IT experience.
Essential Responsibilities
Conference Room & Meeting Readiness (Primary Focus)
Perform daily conference room checks to ensure readiness before first meetings (displays, audio, video, microphones, network connectivity, adapters)
Support Zoom, Teams, Webex, and hybrid conference systems, including calendar integrations, signage/panels, and firmware updates
Provide live meeting support for executive and board sessions; coordinate with Facilities or vendors for urgent issues
Maintain and standardize rooms (labels, cable management, layouts, photos, and documentation)
Track and document recurring issues; propose improvements for reliability and user experience
Help Desk Support (Tier 1 / Tier 2 Escalations)
Serve as first point of contact for support requests: accounts, MFA/passwords, VPN, Wi-Fi, printing, hardware, and software
Image, deploy, and maintain laptops and peripherals for onboarding/offboarding
Update and close tickets accurately, document resolutions, and contribute to internal knowledge base articles
Provide phone and in-person support with a focus on responsiveness and professionalism
Network, Wi-Fi & Telephone Support
Diagnose basic network connectivity issues; perform port patching and switch/AP status checks
Work with senior engineers to monitor and resolve Wi-Fi signal issues and manage small moves/adds/changes in IDF closets
Support VoIP/Teams telephony systems and coordinate with telecom vendors for escalations
Printing, Scanning & Backup Monitoring
Maintain printer/MFD uptime (queues, drivers, badge printing, scan-to-email)
Check daily server and backup job statuses; escalate as needed
Track consumables and coordinate vendor service calls
Cloud & Identity Management
Support user lifecycle (creation, licensing, group management, mailbox setup)
Apply baseline security and compliance settings per IT policy
Troubleshoot access and synchronization issues between systems (e.g., Microsoft 365, Google Workspace)
Qualifications
2-4 years' experience in IT or Workplace Support within a corporate or campus environment
Proven experience with conference room AV systems, Zoom Rooms, or Microsoft Teams Rooms
Strong troubleshooting skills for network connectivity, Wi-Fi, and telephony
Working knowledge of Windows 10/11, mac OS, and mobile platforms
Experience administering Microsoft 365, Active Directory, and common collaboration tools
Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Desk, etc.)
Certifications preferred: CompTIA A+, Network+, or equivalent practical experience
Work Style & Environment
On-site position; must be present early mornings to verify meeting room readiness
Occasional after-hours support for major events or upgrades
Organized, reliable, and able to communicate clearly with both executives and peers
Compensation
Competitive rate of pay and a generous benefits program
Salary commensurate with experience
Medical, Dental, life, vision, short-term disability, and long-term disability insurance program
Paid vacation time; paid sick time; paid holidays
This is not a remote position - you are required to be on-site at our office in Saratoga Springs Monday-Friday, 8AM-5PM.
Equal Opportunity Employer Statement
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
$36k-48k yearly est. 4d ago
Desktop Support Technician - Contract (On-Site in the Bronx)
Atlantic Partners Corporation 4.5
Remote support technician job in New York, NY
The Onsite IT SupportTechnician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time.
This position serves as the primary onsite presence and works closely with remotesupport and backend engineering teams.
Core Responsibilities (Current Scope)
Provide in-person end-user support for workstations, laptops, and peripherals.
Troubleshoot and resolve common issues related to:
Windows OS
Microsoft 365 applications
Printers, scanners, and basic peripherals
Perform local application installs and removals, including:
Line-of-business applications
Updates and minor version changes
Execute Windows Updates and basic system maintenance tasks.
Assist with user onboarding and offboarding, including:
New device setup
Equipment swaps
Access validation
Perform basic troubleshooting of:
Network connectivity
Wi-Fi issues
Login and profile problems
Coordinate with remotesupport and escalate issues appropriately.
Document work performed and follow standard support procedures.
Growth & Learning Expectations
This role is expected to grow over time. As experience increases, responsibilities may expand to include:
Exposure to Intune-enrolled devices
Basic understanding of identity-related issues
Participation in larger deployments or refresh projects
Handling more complex tickets before escalation
Learning is expected; perfection is not.
Required Skills & Experience:
1-3 years of experience in an IT support or help desk role.
Comfortable working with Windows desktops and laptops.
Experience installing applications locally and performing basic system maintenance.
Basic understanding of:
User accounts
Permissions
Networking fundamentals
Strong customer service and communication skills.
Ability to work independently while knowing when to escalate.
Preferred (Nice-to-Have):
Prior onsite or desk-side support experience.
Familiarity with Microsoft 365 admin portals (basic level).
Exposure to Intune or device management tools (not required).
$34k-39k yearly est. 1d ago
Freelance for IT Techs Developers Designers and Editors
Advanceqt.com
Remote support technician job in New York, NY
Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work.
We provide a platform and you work for various clients.
$42k-85k yearly est. 25d ago
Desktop Support Technician
Motion Recruitment 4.5
Remote support technician job in New York, NY
Our client is, a global leader in residential real estate franchising and brokerage, is seeking a Desktop SupportTechnician for a Contract-to-Hire opportunity in New York, NY.
will work 100% onsite Mon-Fri 9am - 5:30p EST
Duration: 3-month Contract to Hire
Location: Madison Ave., New York, NY 10022
Purpose
The primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment.
The Desktop Support role tasked with working cross-functionally with other teams in the broader ITIL organization to ensure customers receive the support they need.
This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
The ideal candidate:
Presents well, has a Professional presence while remaining personable
Ability to deal with Executives
Ability to provide VIP service and support
Required Skills and Experience
Relevant Bachelor's degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Exemplary customer service skills (verbal and written)
Proficient Windows and Mac troubleshooting and support
Mobile device computing skills
Basic network troubleshooting and support
Microsoft 365 knowledge
ServiceNow and Ivanti experience a plus
Basic hardware troubleshooting
Ability to perform Root Cause Analysis
What You Will Be Doing
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.
Configures workstations for new users and upgrades existing equipment and software.
Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues.
Utilizes ticketing and hardware asset management system.
Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
$39k-54k yearly est. 1d ago
Operations Support Associate (Warehouse & Events)
Dime Industries
Remote support technician job in Syracuse, NY
At DIME, we're driven by innovation, hustle, and excellence. Our products are recognized nationwide for quality, and our team is known for its passion and execution. We move fast, stay nimble, and always deliver for our partners.
We're looking for a dedicated Operations Support Associate to join our Syracuse team. This is a hands-on role supporting day-to-day warehouse, office, production, and event operations. If you're reliable, organized, and thrive on variety - we want you here.
What You'll Do
Assist with daily warehouse and production tasks (cart filling, labeling, prepping orders, maintaining organized workspace).
Support pop-ups and events including set-up, breakdown, merchandising, and on-site brand representation.
Provide local delivery support as needed (must hold valid driver's license & clean record).
Help manage inventory, restock materials, and ensure accurate reporting.
Jump in wherever needed - this role supports multiple departments across warehouse, production, sales events, and operations.
What We're Looking For
1-2 years of warehouse, logistics, or event support experience preferred.
Must be dependable, self-motivated, and adaptable to fast-changing priorities.
Strong communication and organizational skills.
Able to lift 40 lbs and stand for extended periods.
Positive attitude and team-first mentality.
Valid driver's license (required).
Schedule & Compensation
Full-time (40 hours per week) on-site in Syracuse warehouse & office.
Pay: $25 per hour, based on experience.
Benefits package available after probation period.
Opportunities for growth within operations and events teams.
How to Apply
Submit your resume and a brief note on why you're a great fit for a fast-paced environment where no two days look the same.
Join DIME Industries - where we don't just work hard, we dominate our space.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Parental leave
Vision insurance
Work Location: In person
$25 hourly 4d ago
Medical Support Specialist
Tandym Group
Remote support technician job in Sea Cliff, NY
A nonprofit organization on Long Island is actively seeking a new Medical Support Specialist to join their growing team in Nassau County. In this role, the Medical Support Specialist will play an integral role in facilitating high-quality care and seamless operations for residents with diverse behavioral and medical needs.
About the Opportunity:
Schedule: Monday to Friday
Hours: 8am to 4pm
Responsibilities:
Greet and onboard new residents upon arrival at the infirmary
Manage clerical duties, including maintaining medical records, preparing reports, processing documentation, handling communications, and updating specific sections of the electronic medical record (EMR)
Coordinate tasks related to billing and facilitate referrals through the EMR
Communicate with insurance providers to support residents' healthcare needs
Assist with prescription requests and oversee nursing schedules
Organize transportation arrangements, including those required under 29i medical transportation provisions
Facilitate resident admissions and intake processes, ensuring all necessary documentation is uploaded to the EMR
Support family and provider interactions, including securing consents and arranging introductory meetings
Oversee nursing team schedules, ensuring adequate coverage and filling gaps when needed
Plan and schedule medical appointments and coordinate transportation logistics
Communicate effectively with families, residents, and care teams to ensure seamless delivery of care
Generate reports as needed for resident care and operational requirements
Perform other duties, as needed
Qualifications:
Demonstrated commitment to Trauma-informed, Person-centered Care principles
Solid understanding of the needs of Vulnerable populations, including individuals with autism, developmental disabilities, and complex medical needs
Proficiency in digital tools, including the Microsoft Office suite and EMR systems
Dedication to anti-racist principles and fostering diversity, equity, and inclusion
Compliance with health and safety requirements, including immunizations or proof of immunity as mandated by New York State Public Health Law and related regulations
Desired Skills:
Associate's and/or Bachelor's Degree
$40k-70k yearly est. 1d ago
Computer Field Technician
Bc Tech Pro 4.2
Remote support technician job in Watertown, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-41k yearly est. 4h ago
IT technician
East End Technology 3.7
Remote support technician job in Riverhead, NY
Must have at least one year experience working on copiers or computers, managing an IT environment or Network installation.
Required qualifications:
Legally authorized to work in the United States
18 years or older
$49k-106k yearly est. 31d ago
IT Roles
Alpha Technologies USA 4.1
Remote support technician job in New York, NY
We have following roles.Please send me your resumes at vince@alphait. us
Java Developer
.Net/C# Developer
Oracle Developer
Unix SA
Business Analyst
Project Manager
Application Support
Architect
Other IT roles...Based in New York,Raleigh,NC and accross US
Qualifications
Must have valid working Visa of US
Citizens and GCs are preferred...
Additional Information
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
$49k-106k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Poughkeepsie, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-45k yearly est. 9d ago
Network Field Technician
GDIT
Remote support technician job in Rome, NY
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
Field Service and Support
Job Qualifications:
Skills:
Computer Systems, Network Administrator, Networking, Troubleshooting
Certifications:
CompTIA Security+ CE | CompTIA - CompTIA
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology.
GDIT is looking for Network Computer SupportTechnician in Rome, NY, who holds active DOD Secret Clearance.
The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive and corrective maintenance and monitoring the on-site and remote locations.
MEANINGFUL WORK AND PERSONAL IMPACT
Terminate ADCS circuits activated at the node point-of-presence (POP).
Report failures to the on-site government contract representative no later than the start of the next duty day
Coordinate system downtime requirements with CAOC/ADS “Comm Focal Point (CFP)”
Monitoring the on-site and remote locations
Perform additions, changes, and relocations of ADCS equipment
Performs a range of technical tasks and provides site support.
Modifies, moves, and installs a range of new equipment.
Troubleshoots a range of hardware and software problems and interconnectivity issues.
WHAT YOU'LL NEED TO SUCCEED
Must have an active Secret Level security clearance
Must hold active CompTIA IAT 8570 Level II (i.e.: Security+CE) certification or higher
Must have AA/AS and 3+ year of experience; or equivalent
Must be onsite in Rome, NY
Operations and maintenance of communications/computer systems and networks.
Installs communications/computer systems in accordance with the respective installation spec.
Troubleshooting and support of communications systems/networks.
Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.
End-user support and training on communications systems/networks.
Administer network/cyber security policies and procedures.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Focused on identifying customer needs and maintaining customer satisfaction.
Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected.
Working Conditions:
This mission supports 24/7 x 365, shift work and weekends may be required
Work may require some physical effort in handling equipment, boxes etc.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
The likely hourly rate for this position is between $29.84 - $40.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
Telecommuting Options:
Onsite
Work Location:
USA NY Rome
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
$29.8-40.4 hourly Auto-Apply 21d ago
Design Technology - Computation Lead
Gensler 4.5
Remote support technician job in New York, NY
Your Role
Placed at the heart of Gensler's People + Process + Technology, the New York Design Technology Studio drives digital transformation of our creative and project delivery practices throughout the Northeast region. Our ultimate outcome is to co-create a design technology ecosystem that enables our practitioners to leverage the most advanced methodologies and technological solutions by reaching a new level of creativity and delivering the most impactful designs to our clients. If you are a disruptive technologist that's ready to change the world with big and impactful ideas, we want you to join our growing and innovative award-winning team!
What You Will Do
Consult teams on design and delivery workflows utilizing multiple digital design technology and platforms on high performance projects
Support a fast-growing data-driven design community of practitioners in the region
Collaborate with the data team to develop, train and deploy ML algorithms leveraging a continuous flow of data from data-rich design authoring tools
Leverage the outcomes of trained data models to explore trends and define insights in alignment with business and client needs
Research opportunities and implement the integration of additional datasets such as geospatial data, proprietary data, and operational data
Research emerging technologies in the AEC space and make recommendations on build vs. buy strategies
Support R&D efforts for implementing data, ML and AI in the AEC practice
Participate in the convergence of multiple aspects of our overall digital strategy with data and insights generation in alignment with business goals
Educate staff to learn computational design software platforms, design process and design management focused energy, thermal and daylighting simulation
Document case studies to demonstrate the value of computational approach to high performance buildings
Your Qualifications
Bachelor's or master's degree in architecture with proven equivalent professional experience in Applied Data, Data Engineering, or Data Analysis.
5+ years of experience in a design or construction environment
Ability to work in a highly creative environment and collaborate on solutions to complex problems
Proficiency with Revit API, and at least one of Python, C#, or JavaScript
Proficiency with Revit, Dynamo, Rhino, Grasshopper with a focus on analysis workflows
Experience with various machine learning, LLMs & generative AI technologies, performance evaluation and creating end-to-end ML pipelines
Proficiency with Data Visualization Tools like PowerBI (DAX, Power Query, etc.) as well as tools for visualizing ML and GenAI
Experience with using Git + source control in a team environment
Experience with Azure, Microsoft Fabric and REST API are a plus
Ability to make clear, compelling visual presentations to present technical analyses to non-technical audiences
Experience in architectural practice with management experience in design and document production
Strong leadership, organizational, communication and relationship management skills
Have strong abilities to connect new technology with the needs of architectural design
Must have architectural practice experience. Licensed architect preferred
*This position is a full time role in our NYC office.
**The base salary will be estimated between 85K-115k plus bonuses and benefits and contingent on relevant experience.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions and hackathons, to “Well-being Week,” our offices reflect our teams' diverse interests.
We encourage our employees to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays and paid time off. We also offer a 401k, profit sharing, employee stock ownership and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.
As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.