Help Desk Support Specialist (JOB ID: 002726)
Remote support technician job in Wilmington, NC
HELP DESK SUPPORT SPECIALIST
Innovien Solutions is currently hiring for an IT Support Admin to join as a resource for one of our clients within the Food Packaging industry that will be working onsite (5 days per week) sitting in Wilmington, NC. This Admin will be supporting troubleshooting responsibilities of label printers, desktops, and operating systems. Therefore, this Admin should possesses some professional experience in end support of applications within the O365 suite and basic desktop/laptop hardware troubleshooting expertise.
HELP DESK SUPPORT SPECIALIST REQUIREMENTS:
At least 1+ year of hands-on experience in an end-user/desktop support position - Professional or Internship related experience (installing Microsoft updates, troubleshooting PC/Printer issues, & collaborating across various teams)
At least 1+ year of experience supporting O365 suite applications including setting up mailboxes, password resets, and network connectivity
Proactive work ethic, eager to learn, and ability to access in a fast paced production environment
Technical knowledge gained through education, certifications, or hands-on experience in a networking/software troubleshooting environment
Exposure to IT tools through internships, school projects, lab work, or entry level roles
PLUS SKILLS (NOT REQUIRED):
EntraID/Azure knowledge
Experience with label printers, specifically Zebra label printers
B.S. Degree in Information Technology
HELP DESK SUPPORT SPECIALIST RESPONSIBILITIES:
Assess and troubleshoot various desktops, software, network, as well as factory and office equipment
Complete end user requests including updating internet content using the CMS and basic HTML, creating label printer templates, online website accounts, setting up exchange on mobile devices, setting up VPN connections, and working with users to help troubleshoot VPN connection errors
Responsible for desktop management including installing Microsoft updates, adding computers to domain, and running anti-virus.
Collaborate with leadership on IT projects and initiatives
Computer Field Technician
Remote support technician job in Wilmington, NC
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support
Remote support technician job in Wilmington, NC
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Specialist
Remote support technician job in Wilmington, NC
IT Support Specialist AVAILABLE: ASAP REPORTS TO: GLOW Academy Principal
Do you:
have a passion for ensuring all teachers and students have access to high quality technology in their school environment?
believe that potential, not zip code, should determine a student's trajectory for their future?
believe in the power of being a girl and that all students have the potential to graduate from high school, go to college, and succeed in life?
possess the willingness to collaborate with your colleagues and our school families, doing “whatever it takes,” to make our vision for our students a reality?
If so, you are a great candidate to support technology services at GLOW Academy and Spark Academy, and we encourage you to apply for our current IT Support Specialist position.
Position Overview
The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments.
About GLOW Academy
GLOW Academy (Girls Leadership Academy of Wilmington) is North Carolina's only single-gender charter school for girls in grades 6-12. Dedicated to educational equity and excellence, we support a diverse student population with a rigorous curriculum and holistic approach to learning. GLOW Academy is also proud to utilize this position to support Spark Academy, our early childhood development center, which fosters foundational growth for our youngest learners. GLOW Academy is located at 4100 Sunglow Drive in Wilmington.
About Spark Academy
Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment, a comprehensive data proven curriculum, collaboration with support agencies with a facility design that includes space for early intervention when needed, and an inclusive approach that includes families in their children's most important years. Spark Academy is located at 1802 S. 17th Street in Wilmington.
Qualifications
Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
1-3 years of experience in IT support, preferably in an educational or non-profit environment.
Strong troubleshooting skills with Windows, ChromeOS, and mac OS devices.
Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP).
Excellent communication, organization, and customer service skills.
Ability to work independently and collaboratively in a school setting.
Experience with student information systems (SIS) and learning management systems (LMS).
Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF.
CompTIA A+, Network+, or similar certifications preferred.
Key Responsibilities
Technical Support
Provide first-level technical support to staff and students for hardware, software, network, and account-related issues.
Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards.
Maintain a help desk ticketing system and ensure timely resolution of requests.
Systems & Network Maintenance
Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology.
Monitor network performance and assist with troubleshooting connectivity issues.
Maintain an accurate inventory of IT assets and manage device check-in/out procedures.
User & Security Management
Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms.
Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security.
Instructional Technology Support
Provide training and assistance to teachers and students on educational technology tools and digital learning platforms.
Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments).
Technology Planning
Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives.
Recommend improvements to enhance system reliability and efficiency.
Working Conditions
School-based environment with frequent interaction with students, teachers, and administrators.
May require occasional lifting of equipment (up to 40 lbs).
Occasional evening or weekend hours during major technology upgrades or events.
Periodic travel between Spark Academy and GLOW Academy campuses as needed.
Schedule and Compensation
This is a full-time, 11-month position aligned with our academic school year (August-June).
Compensation: Commensurate with experience.
Benefits
State Health Plan of North Carolina
Employer paid dental
Competitive employer matched 401K program
Supplemental Long Term Care coverage
$20,000 life insurance policy
Employee accrued paid sick, annual, and personal leave
Other benefits are available at the employee's expense
Community Support Technician - Client Specific- Winnabow
Remote support technician job in Wilmington, NC
Community Support Technicians needed for the Winnabow area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports services. Technician will provide assistance with daily person needs and habilitative skills. 10 hours a week. Hours mostly during the week with possible weekends from time to time.
Requirements:
Reliable Transportation
Valid Driver's License
High School Diploma or equivalent.
Benefits:
Medical Insurance (full time only)
Dental Insurance
Vision Insurance
Telehealth -On line Doctor (Teledoc)
401K with company match
Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community.
Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Visit us on the web at ************
IT Field Support Technician_Wilmington
Remote support technician job in Wilmington, NC
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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On-Call IT Field Technician - Wilmington, NC - Hiring Now
Remote support technician job in Leland, NC
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
Field Tech Support
Remote support technician job in Wilmington, NC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $17.00/Hour
SITEC - PC Technician - Camp Lejeune, NC
Remote support technician job in Jacksonville, NC
Responsibilities
Peraton requires a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at Camp Lejeune, NC.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
The PC Technician plays a pivotal role within our IT infrastructure team, providing incident management support in line with the SIE OPORD.
Roles and Responsibilities:
Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
Provides troubleshooting and resolves technical issues.
Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
Troubleshoots and repairs software and network connectivity issues.
Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
Plans, engineers, coordinates, installs, and/or manages equipment installations.
Recommends upgrades to and replacements in accordance with policies and procedures.
Integrates, tests, and verifies remote access hardware and software.
Supports approved peripheral devices.
Interfaces directly with customers to provide training and to resolve issues related to services.
Provides IMAC services.
Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
Conducts pre-install and site surveys as necessary.
Makes use of Remedy for receiving, documenting, and closing tickets.
Updates management tools as required.
Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
Manages and provide day-to-day support for VDI clients.
Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image.
Recommends upgrades to and replacements for hardware and software utilized by VDI clients.
Qualifications
Min 6 years with HS Diploma, 4 years with AS/AA degree, 2 years with BS/BA degree
Active DoD TS/SCI clearance or above
DOD 8570.01-M IAT II certification is required
Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
Experience with active directory security group management, exchange distribution lists, and file share permission assignment.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Auto-ApplySystem Support Specialist
Remote support technician job in Jacksonville, NC
The Systems Support Specialist will provide technical assistance and support to end-users for computer systems, hardware, software, and network issues. This role is responsible for the installation, configuration, and maintenance of technology, as well as resolving technical problems in a timely manner. The ideal candidate will have strong problem-solving and communication skills, with a focus on delivering excellent customer service.
Duties and Responsibilities:
Provide first-line technical support via phone, email, or ticketing system for all hardware and software issues.
Troubleshoot and diagnose problems with desktops, laptops, servers, printers, and other peripherals.
Install, configure, and upgrade software, operating systems, and other applications.
Manage user accounts, including provisioning, access permissions, and password resets.
Assist with network troubleshooting and ensure connectivity is stable and secure.
Maintain accurate and detailed documentation of all support requests, resolutions, and system configurations.
Train new and existing users on IT systems and best practices.
Collaborate with other IT teams and external vendors to resolve more complex issues.
Participate in special projects and initiatives, such as system deployments and upgrades.
Minimum Requirements:
US Citizenship
Prior experience in IT support or help desk role
Experience with help desk ticketing systems
Familiarity with network concepts and troubleshooting and remote desktop tools for providing support
Ability to lift 50 pounds, bend, stoop, crawl, stand, pull and reach
Required Education
High school diploma or equivalent
A+ Certification from CompTIA
Desired Qualifications and Skills
Associate or BA in Computer science, engineering or a related discipline
Able to operate various operating systems, such as windows, Unix or mac OS
Background in or working knowledge of the Military
Operations, Training Development, Doctrine Development, or Combat Development
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be
construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed, and perform special projects as assigned.
OT Training Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Auto-ApplyINTL IT Copyeditor
Remote support technician job in Wilmington, NC
Our digital advertising client is looking to hire a Copyeditor in LATAM to service their clients. They will be responsible for the basics of copyediting including: performing thorough grammar and spelling checks, review all copy for clarity and logical flow, using a multi-pass approach to catch different error types. They will also be responsible for content accuracy & style compliance including; ensuring correct spelling of all brand names, companies, products, places, and personal names. Verifying all dates are correct and match their day of the week (e.g., "Friday, September 9"). Applying correct AMA (American Medical Association) style throughout. Additionally will ensure formatting consistency across:
o Headlines, subheads, bullet points, and spacing.
o Slide notes (in PowerPoint decks), ensuring relevancy and correctness.
- Check employee titles where mentioned; confirm via Microsoft Teams or email if unclear.
- Review and resolve formatting issues such as widows, orphans, and bullet alignment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 5+ years of copy editing or proofreading experience.
- Experience working on PowerPoint presentations and editorial QA of corporate or healthcare materials.
- Excellent command of written English and editorial best practices.
- High attention to detail and a methodical approach to reviewing documents.
- Ability to work independently and under tight deadlines.
- Availability for flexible, quick-turnaround assignments. - Strong knowledge of AMA style guidelines.
- Experience working with or for healthcare or pharmaceutical companies.
Onsite Desktop Support Engineer
Remote support technician job in Carolina Beach, NC
Job Description
We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Note:
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
This position may requires onsite presence and travel to project / client location/s
Responsibilities
The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment
This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance
The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required
Monitoring queues for incidents or requests that require resolution
Escalate to L3 team /Vendors in case assistance is required to resolve any issue
Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors
Prioritizing work based on the impact and urgency of the ticket
Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss)
For open tickets requiring spares and accessories and work closely with asset management team in coordinating them
Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution
Fulfilment of Service Requests where necessary
Track and report status of IMAC requests
Verify completion of IMACs
Enable end user / equipment Installs, Moves, and changes (IMAC) Requests
Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations)
User Data Transfer on need basis
Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners
Hardware imaging, deployment, and repair management services
When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal
Steady State Asset Refresh (Does not include project activity of bulk device replacement)
Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities
Replacement of consumables for network printers and reporting issues to the appropriate vendor
VIP Support (white glove service)
Inventory management and labelling of devices within Client office environment
Handling shipping and receiving requests for movement of end devices within Client office
Requirements
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
No minimum qualification as long as you have experience
Tier 1 Support Technician
Remote support technician job in Wilmington, NC
Tier I IT Support Technician - Wilmington, NC
Looking to join an
incredible team
of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.
Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.
We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.
If this sounds like a career that interests you, then give follow the instructions below to apply. We would love to hear from you and have you on our team.
If you really want to earn more, we have an aggressive bonus and incentive structure in place. We also have a profit sharing program in place where 10% of company profits monthly are paid out in bonuses to the team.
Application Instructions:
Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.
Salary:
Salary for this position varies between $35,000 and $40,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.
Benefits:
We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!
We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.
Job Duties:
Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.
Working efficiently and communicating effectively with clients in a courteous manner is a must.
Document remote support activity in ticketing system and continually update client information on file.
Sell additional services / hardware when appropriate to help resolve client issues and meet their needs. We offer contract services, such as Anti-virus, backups, and carry inventory in-stock on our vehicles for commonly replaceable and upgradeable parts and network hardware.
Support monitored services remotely when as needed (backup failures, anti-virus alerts, etc.)
While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.
Responsible for taking the initial ticket from the customer and handling the issue if its something that can be resolved in 15 minutes or less, otherwise dispatching it to a tier 2 support technician for more advanced troubleshooting.
Requirements:
Excellent Customer Service Skills - Although this is a business based in technology, the relationships with clients come first!!!
1 years minimum in an IT support role, MSP experience is highly preferred!
Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
Basic understanding of networking (DNS, DHCP, etc)
Basic understanding of active directory would be a plus
Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
Work Location: One location
IT Level II Support Specialist
Remote support technician job in Shallotte, NC
FOCUS Broadband is seeking a driven IT Level II Support Specialist who excels in multi-tasking and is detail-oriented and strategic thinking. This role involves responding to user queries and providing day-to-day support for the desktop and wireless laptop computing environment. The successful candidate will lead and coordinate the implementation of OS and hardware upgrades, software installations, and other desktop projects as needed. In this role, your driven approach will be essential in performing analysis, diagnosis, and resolution of complex client device and network problems for end users. A strong ability to multi-task, pay attention to detail, and think strategically will ensure the successful completion of tasks and projects.
Requirements
Handles problem recognition, research, isolation, resolution, and follow-up for complex user problems.
Logs and tracks client issues using a ticketing system and maintains historical records and related problem documentation.
Accountable for OS image creation / management and deployment strategies: Hardware distribution, Software distribution, Device management, Security remediation, Computer patching, Network monitoring.
Responsible for user account creation, transfers and deletions.
Handles and manages special projects and requests as designated by the management team.
After-hours on call assistance, when scheduled, for all priority incidents and problems.
Assists in developing long-term strategies and capacity planning for meeting future desktop/laptop hardware and software needs.
Helps with provisioning and troubleshooting users, recordings, and phones in our company phone system.
Increases the technical bench strength of the IT Computer User Support Specialist by providing documentation and ad-hoc classes on topics of interest.
Serves as the liaison between level I/II support and other IT admins for projects and initiatives.
Assists IT Team in developing and implementing security standards.
Fields client inquiries and provides application support, network administration, and desktop/laptop troubleshooting.
Adheres to team performance goals while prioritizing, resolving, and escalating issues in accordance with company policy.
Maintains compliance with all company policies and procedures.
Performs all other duties as assigned by upper management.
Physical Requirements:
Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity, including close vision.
Ability to look at a computer screen for extended periods.
Ability to lift up to 40 lbs. occasionally.
May be required occasionally to stoop, kneel, or bend.
Ability to drive long distances.
Minimum Qualifications:
Associate's degree in information technology, related field, or equivalent experience.
2 years of experience in a related field is required.
Must maintain a good driving record and a valid driver's license.
Who is FOCUS Broadband?
FOCUS Broadband is North Carolina's largest communications cooperative. Formerly known as ATMC, our humble roots began in 1955 when residents banded together to bring telephone service to Brunswick County for the first time. Today, our team provides high-speed fiber optic internet, Merge TV, Wireless Security, and more.
FOCUS Broadband is proud of our history and reputation for putting our customers first. FOCUS Broadband has built its reputation by providing outstanding customer service and technology. We are building a next-generation, 100% fiber-optic network in Brunswick County. We are expanding our reach to serve portions of Bladen, Chowan, Columbus, Duplin, Hoke, Pender, Perquimans, Robeson, and Scotland Counties.
As employees at FOCUS Broadband, our team enjoys rewarding, challenging, and exciting careers. Though we number more than 300 employees, FOCUS Broadband maintains a small company feel by letting employees know they are appreciated, valued, and recognized. Our team enjoys competitive earnings and excellent benefits, including a 401k with a company match with an additional company contribution to the 401k, an on-site clinic, a lucrative wellness program, tuition reimbursement to help with career advancement, and much more. FOCUS Broadband is a "Local Company with Local Priorities."
Are you ready to start an exciting career with FOCUS Broadband?
FOCUS Broadband Benefits:
Competitive Salaries
401k company contributed plus tiered match
Employer-paid premiums for Medical, Dental, and Vision coverage for employees
Employer-paid Short-Term and Long-term Disability coverage.
Employer-paid AD&D (Accidental Death & Dismemberment) and Term-life.
On-Site Clinic: available Monday-Friday
Wellness Bonus Program - including Gym Reimbursement
Tuition Reimbursement
Generous PTO & Paid Holidays
Journeyman IT/AV Facility Support Technician (JYITTECH)
Remote support technician job in Jacksonville, NC
Summary: Assists in providing technical and facility support for training events and daily operations. This is a learning-oriented role focused on building skills in IT/AV support, troubleshooting, and facility coordination under mentorship. The candidate must have the ability to operate effectively under pressure adhering to the ProSol Core Values of Agility: rapid adaptation to the changing requirements and environment of our clients; Excellence: Service quality that exceeds the expectations of our clients; Integrity: Accountability and honesty−always doing the right thing; and Long-Term Commitment: Unquestioned loyalty and dedication to our clients, partners and employees.
Key Responsibilities:
* IT/AV Assistance: Assist with AV setups, equipment operation, and basic troubleshooting initially under guidance then independently once fully trained. Support system monitoring, maintenance tasks, and inventory tracking.
* Technical Support: Respond to simple IT/AV issues, escalating complex problems. Document issues and resolutions under direction. Shadow senior technicians to learn advance troubleshooting procedures.
* Facility Support: Open/close facility spaces, support/conduct event setup, manage keys/access cards, submit and track maintenance requests, and monitor post-event cleanup. Oversee contracted cleaning and report issues. Provide assistance during events, including occasional after-hours or weekend support.
* Security Access: Assist in managing physical access to rooms, including issuing/collecting/tracking keys and access cards; Monitor security card inventory and report anomalies.
* General Responsibilities: Demonstrate professionalism and a willingness to learn. Communicate effectively and work well with teams. Observe confidentiality and data security procedures. Maintain organization and assist in identifying minor issues. Work across various buildings and duties as assigned. Assist with collateral duties as training opportunities allow.
Qualifications:
* Basic understanding of AV/IT systems; motivated to learn and develop technical and operational skills.
* Must have and maintain a Secret clearance.
* Basic understanding of AV/IT systems; motivated to learn and develop technical and operational skills.
* Possesses and applies expertise on multiple complex work assignments.
* Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
* Operates with appreciable latitude in developing methodology and presenting solutions to problems.
* Contributes to deliverables and performance metrics where applicable.
Education and Experience:
* 3 years experience in related field (Computer User Specialist LCAT to be referenced below)
Clearance: Secret required.
Work Days: Monday-Friday
Core hours: 8 hour days 7:30-4:30
Travel: TBD.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Additional information:
ProSol is an equal opportunity employer, all interested qualified applicants are encouraged to apply, EEO/D/M/V/F. ProSol welcomes and encourages diversity in the workforce. All your information will be kept confidential according to EEO guidelines.
Support Technician
Remote support technician job in Wilmington, NC
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $13.25 per hour
Salary Range:
0
-
0
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyAutomotive Diesel Quality Assurance / Technical Support Specialist
Remote support technician job in Jacksonville, NC
Job Description
Quality Control / General Service Technician (Pathway to Diesel Technician)
Monday - Friday
Employment Type: Full-Time
$15.00 - $20.00 Hourly (Depending on Experience)
Jacksonville, NC 28540
1+ Years of Diesel Experience Required
Who We Are
At Greenline Diesel & Auto Repair, we take pride in doing things the right way - honest work, solid craftsmanship, and great service. We're a tight-knit crew that values reliability, teamwork, and a good sense of humor. If you're serious about learning the trade but don't take yourself
too
seriously, you'll fit right in here.
Position Summary
We're looking for a Quality Control & General Service Technician who's ready to get their hands dirty, learn the ropes, and take pride in every vehicle that leaves the shop. This is the perfect role for someone who wants to grow into a Diesel Technician position - we'll provide the tools, training, and mentorship to help you get there.
You'll handle everything from final vehicle inspections and light service work to keeping our shop running smoothly and looking sharp. Every day is different, and you'll be right in the middle of the action, making sure customers drive away happy and safe.
What You'll Be Doing
Quality Control (Main Focus)
Give every finished vehicle a thorough final inspection before it heads out the door.
Double-check that all work meets Greenline's standards and matches the repair order.
Knock out quality control checklists accurately and quickly.
Take vehicles out for test drives when needed - yes, that's part of the job.
Make sure each vehicle looks as good as it runs before delivery.
Shop Cleaning & Organization
Keep the shop looking sharp - clean bays, tidy tool areas, and organized supplies.
Sweep floors, empty trash, and make sure restrooms are clean and stocked.
Help restock supplies and maintain a smooth, clutter-free workspace.
General Service & Technician Support
Jump in on basic services like oil changes, tire rotations, and fluid checks.
Move vehicles safely around the shop and lot.
Assist technicians with parts runs, basic repairs, and whatever helps keep things rolling.
Support the front office when they need an extra hand.
Bring a positive attitude, stay safety-focused, and help the team win every day.
What We're Looking For
Strong attention to detail - you notice the little things others miss.
Eager to learn, grow, and become a skilled Diesel Technician.
Organized, dependable, and ready to take initiative.
Valid driver's license with a clean record (you'll be behind the wheel).
A team player who shows up ready to work and improve every day.
Why You'll Love It Here
You'll work alongside experienced techs who actually want to teach you.
Every day is hands-on, fast-paced, and never boring.
Real opportunities to grow into advanced diesel work and certification.
A positive, respectful shop culture where hard work and good humor go hand-in-hand.
Clinical IT Specialist
Remote support technician job in Jacksonville, NC
The main functions of a Clinical IT Specialist include collaborating with clinicians, providers, and IT, in providing daily IT support and analyzing clinical IT requirements specific to the organization.
Primary Responsibilities
The Clinical IT Specialist has organization-wide responsibility for workflow processes impacted by the Clinical Information System across disciplines and clinical departments.
Lead/participate in implementing clinical process change initiatives across the clinical setting in multiple departments.
Provide application support, troubleshooting, support training needs, and departmental analytics activities.
Provide hardware installation and support
EHR maintenance and administration
Manage and monitor IT and various clinical equipment
Serves as a primary liaison/resource regarding clinical workflows and technology between clinical groups, end users and vendors.
As part of the health care team, assumes accountability for ensuring smooth Clinical workflow processes across clinics.
Facilitates and leads process change activities across clinical disciplines integrating strong quality improvement principles into the process transformation.
Assists end users in defining metrics needed to measure change and works closely to help sustain needed process change.
Effectively works as part of a multidisciplinary team to identify solutions to improve efficiency and the delivery of safe patient care.
Serves as a resource for multiple applications/systems
Participates as a clinical workflow resource for new implementations as well as ongoing optimization of existing products and workflows.
Responsible for making timely, effective decisions in relation to assigned products
This position will have contact with both external and internal resources and is expected to work in a professional manner.
The duties performed by this position may have an organization-wide effect and allow access to confidential information related to both patients and staff.
Incumbents of this position will be required to make timely, effective decisions using independent judgement and discretion within the appropriate guidelines defined by leadership.
Works both in an office environment as well as the clinical environment.
Maintains clinical competency
Qualifications
Bachelor's degree with three years clinical experience or diploma/associates degree with 2 years clinical experience.
EHR experience in ambulatory environment
Must be a self-motivated team player that can work under little supervision, with strong organizational and analytical skills.
Must be able to work both independently and in a team setting and serve as a mentor to others in the department.
Must be capable of prioritizing multiple projects and meeting deadlines.
Must demonstrate knowledge and competency in the following areas:
satisfactory completion of orientation
positive interpersonal and communication skills
critical analysis skills
ability to resolve complaints/problems
customer-focused philosophy of service delivery
ability to use technology and appropriate software to support daily activities
Maintain clinical competency by meeting ongoing clinical hour requirements in current department as defined by leadership.
Demonstrated understanding of quality improvement principles
Flexible scheduling and travel to remote clinics are required.
After-hours on-call and weekend support required
Benefits:
401(k)
Health, Dental and Vision insurance
Employee assistance program
AFLAC
Paid time off
Network Technician
Remote support technician job in Jacksonville, NC
Nakupuna Consulting is seeking to hire a Network Technician to support military customers in Jacksonville, North Carolina and Havelock, North Carolina with additional travel locations within the United States. Nakupuna Solutions supports the US Marine Corps with engineering, furnishing, installing, securing, testing (EFIST) and making operational a modern network infrastructure by providing all equipment, labor, training, software, firmware, licenses, power, interfaces, and documentation to make our solutions truly turnkey.
The Network Technician will be responsible for the implementation of networking hardware for the creative, innovative, and thoughtful technical solutions for Nakupuna Solutions client base. The Network Technician will work hand in hand with other technicians, engineers and the Lead Systems Engineers to execute accepted solutions with new and existing clients.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Maintain accurate inventory and documentation for network infrastructure installations
Understanding of networking technologies, topologies, and protocols. (TCP/IP, Routing, Switching, VLANs, Ethernet)
Hands-on experience in implementing, operating and troubleshooting IP-based Data networks (LAN/WAN/MAN) using Cisco IOS
Provide feedback to the Senior Network/Communications Engineers on improvements to the technical solutions being implemented
Support verification site surveys at government installations within the United States in order to identify and document the current network infrastructure installed to ensure the technical solution meets the customer requirement
Support the Senior Network/Communications Engineers in implementing the technical solutions for new and existing clients
Strong desire to learn and contribute solutions and ideas to a broad team
Comfortable in a fast paced, ambiguous and often multi-directional work environments
Qualifications
Skills/Qualifications: Self-Motivated, Problem Solving, Multi-tasking. Must hold a valid driver's license.
Education and Experience: 1 year experience in networking. Cisco CCST Certification is desired.
Clearance Requirements: This position requires an active Secret Security clearance. Must be a U.S. citizen.
Location: Must be willing to travel and work in any government installation in the United States. Travel may be 20% or more.
Physical Requirements:
The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:
Frequently lift and/or move parts up to 40lbs, and occasionally lift and/or move parts up to 50lbs.
Stand, walk, stoop, kneel, crouch, or crawl for the majority of working hours.
Frequently bend, stretch, twist, or reaching overhead when reaching out or moving items.
Frequently use arms, hands, and fingers to grasp, moving of items.
Auto-ApplyTechnical Support Engineer
Remote support technician job in Wilmington, NC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $17.00/Hour