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Service representative jobs in Scranton, PA - 301 jobs

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  • Route Service Representative (4-Day Workweek)

    Cintas Corporation 4.4company rating

    Service representative job in Wilkes-Barre, PA

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    $31k-35k yearly est. 4d ago
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  • Customer Service Representative

    E.S. Kluft & Company

    Service representative job in Hazleton, PA

    E.S. Kluft & Company The Standard of Luxury and Comfort We're seeking a highly qualified, collaborative, professional, knowledgeable, and results-driven Customer Service Representative to support our growing mattress manufacturing company. Future employees will have the opportunity to join Health, Vision, Dental, and Life Insurance on the first of the month following the date of hire. We offer 10 holidays, vacation, sick pay, and 401k employer match E.S. Kluft & Company is known for a long story of building only the best mattress in the U.S.! We are the company of choice for luxurious high-quality mattresses and want to be the employer of choice for your next career employment opportunity. JOB PURPOSE The Customer Service Representative is responsible for providing effective customer service for all customers and assist in processing orders, RGA's, warranty claims and respond to product related questions. Works with Production, Sales and Accounting personnel to provide excellent customer service and resolve customer issues. MAIN DUTIES & RESPONSIBILITIES Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop. Responds to customer inquiries in a positive manner. Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur. Tracks all issue, errors and returns and ensures all issues, errors, and returns are completely closed or resolved. Processes Electronic Data Interchange (EDI) orders from customers. Assists with Returns and Warranty processes as required. Assists with answering incoming calls within the company as may be required. Assists Customer Service Manager with special projects as required. KPIs Maintain excellent customer relations and timely resolve issues. DIRECT REPORTS None QUALIFICATIONS At least 3 years Customer Service experience preferably within an order entry or order fulfillment role in the manufacturing industry. Experience with Customer Returns and Warranty Professional and effective communication skills (verbal and written). Ability to organize work and achieve daily tasks High school graduate Computer literate (Microsoft Office: Word, Excel, Email, etc.) Ability to perform general math calculations Self-motivated and able to work with little supervision.
    $28k-36k yearly est. 3d ago
  • Client Services Representative

    Teksystems 4.4company rating

    Service representative job in Pittston, PA

    *Client Services Representative - Pittston, PA* *Onsite | Full-Time | Growth Opportunity* Are you passionate about helping others and ready to build a meaningful career? Join our team in *Pittston, PA* as a *Client Services Representative* and make an impact every day while growing your skills and career. *Why This Role Is a Great Opportunity* * Make a Difference:* Support small business owners by providing clarity, solutions, and peace of mind. * Real Career Growth:* Opportunity to earn your insurance license and advance into leadership roles. * Thriving Company:* We've grown over *400%*, opening doors for longterm advancement. * Supportive Culture:* Friendly, teamoriented, and laidback environment with engaged, hands-on leadership. * Strong Training Program:* Inoffice training ensures you feel confident and capable from day one. *Schedule & Training* * *Training:* Inoffice, starting at *9:00 AM EST* * *Operating Hours:* 7:00 AM - 9:00 PM EST * *Shifts:* Monday-Friday, 8.5hour onsite schedules *Compensation* * *Hourly Pay + Incentive Pay* * Performancebased earnings opportunities *What You'll Do* * Deliver exceptional, onecall resolution to client inquiries * Handle incoming calls regarding policy questions, updates, or changes * Save cancellations when possible and assist with autopay setup * Update and maintain accurate documentation and inbound lead entries * Conduct followups on outstanding items to ensure full resolution * Build strong relationships with existing clients and contribute to team goals *What We're Looking For* * Strong customer service and communication skills (phone + email) * Reliability, punctuality, and the ability to multitask in a fastpaced environment * A positive, professional attitude and genuine desire to help others * Willingness to learn, grow, and advance *Job Type & Location* This is a Contract to Hire position based out of Pittston, PA. *Pay and Benefits*The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Pittston,PA. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $19-19 hourly 2d ago
  • Customer Support Assistants

    That's Great News 3.6company rating

    Service representative job in Scranton, PA

    We are seeking Customer Support Assistant's to join our team! You will be responsible for helping customers by providing product and service information. Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty. Responsibilities: Provide information about the products and services Troubleshoot and resolve event issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team
    $33k-38k yearly est. 60d+ ago
  • Area Service Representative #256

    Rugdoctor External 4.2company rating

    Service representative job in Scranton, PA

    JOIN THE RUG DOCTOR CLEAN TEAM: Area Service Representative Rug Doctor is hiring a full-time, Monday-Friday, Area Service Representative (ASR), and is seeking a responsible, self-starter to provide delivery of products and the service of display/equipment, while providing superior customer service to established retail accounts located in Scranton - Northeastern PA area. We are looking for candidates like you that like to work independently, has a successful record of accomplishment, and can self-manage their productivity in a fast-paced environment in the delivery of the products daily. If this position fits you, we want to hear from you! What We Offer: Company vehicle - Includes fuel, maintenance, insurance, and repairs Paid training Company uniforms Company credit card for business related expenses - travel, meals, etc. Paid Time Off and Holidays Medical, dental, vision, STD/LTD, Life and other optional benefits 401(k) plan with Company match Educational Reimbursement Our Preferences The ideal qualifications to become a Rug Doctor AREA SERVICE REPRESENTATIVE: Desire to learn and practice company standards Friendly, with exceptional communication skills Dynamic, with an outgoing personality Customer service oriented Mechanical aptitude Able to work independently and solve problems Basic computer skills Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed) Excited about a career, not just a job Requirements Must be at least 21 years of age High school diploma or GED (preferred) Valid state driver's license and clean driving record Meet physical requirements - bending, stooping, kneeling, lift/raise up to 50lbs from ground to higher levels, and manually push/pull up to 75 lbs. Ability to work in different climates - hot, cold, etc. The ability to drive a vehicle for consecutive hours in day. Ready to Join the Rug Doctor Team as an ASR? CLICK APPLY Rug Doctor is an EOE company. Consent of candidate is required to complete a criminal background inquiry, non-DOT physical and to complete and pass a drug screen to qualify and considered for employment.
    $32k-38k yearly est. 60d+ ago
  • Route Service Representative

    Dempsey Uniform & Linen Supply 4.0company rating

    Service representative job in Jessup, PA

    The Route Service Representative will make daily visits delivering and picking up customer products on an assigned route. Routes are serviced daytime hours Monday through Friday because in the Dempsey Family, we believe nights and weekends should be reserved for personal and family time. We offer full-time opportunities working 4 day work weeks (6:00am to 4:30pm) with weekends and holidays off. Located in Jessup, PA, just outside of Scranton. Payrate starts at $24.60. At Dempsey Uniform & Linen Supply, our customers find uniforms, restaurant linens, and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning, and delivery. What You'll Do Be the face of Dempsey Uniform to our customers - build rapport with key decision makers, ensure quality standards, proactively and solve customer concerns Drive a truck along an established route and service and sell within your existing customer base by delivering and picking up customer's rented products and offering new product solutions to aid the customer's business Combine customer service and sales skills to naturally grow your route and your earning potential. Ensure accurate invoice inventories, perform inventory audits, identify additional products and/or services that will further benefit the customer, and negotiate service agreement renewals Work professionally, safely and in compliance with driving and vehicle regulations Benefits Weekly Pay. Earn $24.60 per hour Paid time off and holidays Health, dental, and vision insurance 401k with generous company match Company paid life and disability insurances Uniforms Provided Advancement opportunities Qualifications You must be at least 22 years of ag or older for vehicle insurance purposes A valid driver's license that is in good standing with a clean record. Must meet pre-employment DOT physical requirements Physically capable of lifting up to 75 pounds and carrying products into and out of customers' location Customer service experience, problem solving abilities, and the ability to build rapport and trust with our clients A high standard of integrity and work ethic - you always do the right thing A friendly and professional can-do attitude Ability to meet our appearance and dress code policy Successful Dempsey Employees Have a superior work ethic and show up each day Take pride in their work Have a stable work history, good attendance, and are punctual Many have prior experience working in a fast-paced environments which have included production, manufacturing, assembly, picking, catching, shipping, packing, warehouse, restaurant or retail positions Have the ability to meet the physical requirements of the position Are team players who act with honesty and integrity Uphold the company values Dempsey Uniform is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with ADA requirements. COMPANY DESCRIPTION Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services. Technology LeadershipDempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey's state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience. Financial StrengthDempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships. Environmental LeadershipDempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment. Continuity for Keeping PromisesThe Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them. It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and continue our legacy of keeping promises.
    $24.6 hourly Auto-Apply 7d ago
  • Account Services Specialist

    Baker Tilly Virchow Krause, LLP 4.6company rating

    Service representative job in Clarks Summit, PA

    Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Responsibilities: The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as: * Entering reimbursement account claim data to benefits system * Answering participant telephone inquiries * Supporting participant email/ticket inquiries * Serving as an escalation contact for contact center agents * Analyzing participant claims submissions * Reviewing and closing open participant cases * Coordinating enrollment and inquiries with client partners * Occasional travel to client site Qualifications: * A successful candidate will have 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields. Bachelor's degree preferred * Proficiency with MS Office programs. particularly Excel, Word and Outlook * Excellent customer service skills are required, as the position will interface with consumers and external clients * Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients * A valid driver's license is required
    $48k-75k yearly est. Auto-Apply 20d ago
  • Customer Service Representative - Scranton, PA

    Kedia Corporation

    Service representative job in Scranton, PA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-36k yearly est. 1d ago
  • Client Services Representative - Retirement and Benefits-Scranton

    Bank of America 4.7company rating

    Service representative job in Scranton, PA

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy. Responsibilities: Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients Navigates multiple systems to migrate clients to on-line and self-service delivery channels that enable constant account access Work Schedule: Monday-Friday 10:30a-7p EST Desired Qualifications: Experience in a call center and/or a financial/banking center Customer service experience Skills: Account Management Customer and Client Focus Issue Management Oral Communications Active Listening Adaptability Problem Solving Risk Management Attention to Detail Business Acumen Valuation Ethics and Practice Standards Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 40
    $40k-57k yearly est. Auto-Apply 6d ago
  • Dispute Specialist I

    Federal Hearings and Appeals

    Service representative job in Wilkes-Barre, PA

    Job Description About the Role: The Dispute Specialist I plays a crucial role in managing and resolving disputes that arise within the organization. This position is responsible for investigating claims, gathering relevant information, and facilitating communication between parties to reach a satisfactory resolution. The ultimate goal is to ensure that disputes are handled efficiently and effectively, minimizing potential risks to the organization. By maintaining accurate records and providing timely updates, the Dispute Specialist I contributes to the overall integrity and reputation of the organization. This role requires a keen attention to detail and strong problem-solving skills to navigate complex situations and deliver positive outcomes. Minimum Qualifications: High school diploma or equivalent. Proven experience in customer service or a related field. Strong analytical and problem-solving skills. Preferred Qualifications: Associate's degree in a relevant field. Experience in dispute resolution or conflict management. Familiarity with legal terminology and procedures. Responsibilities: Investigate and analyze disputes by collecting and reviewing relevant documentation and evidence. Communicate with all parties involved to gather information and clarify issues related to the dispute. Develop and implement resolution strategies that align with organizational policies and best practices. Maintain detailed records of all dispute-related activities and ensure compliance with regulatory requirements. Provide regular updates to management on the status of disputes and recommend improvements to dispute resolution processes. Skills: The required skills for this position include strong analytical abilities, which are essential for investigating disputes and identifying key issues. Effective communication skills are vital, as the Dispute Specialist I will interact with various stakeholders to gather information and facilitate resolutions. Attention to detail is crucial for maintaining accurate records and ensuring compliance with regulations. Preferred skills, such as familiarity with legal terminology, enhance the ability to navigate complex disputes and provide informed recommendations. Overall, a combination of these skills enables the Dispute Specialist I to contribute to a fair and efficient dispute resolution process.
    $38k-69k yearly est. 6d ago
  • Account Manager/Service Specialist

    Interfuse Staffing

    Service representative job in Hawley, PA

    Key Responsibilities: Act as a primary support resource for Account Partners, aiding in client management and project coordination. Diligently track and manage account renewals, ensuring all processes are timely and seamlessly executed. Issue necessary documentation such as binders, certificates, ID cards, and endorsements, supporting the comprehensive servicing of accounts. Collaborate with the Accounting Department to facilitate transaction processes. Oversee claims processes to guarantee they are addressed promptly and equitably. Prepare and maintain detailed client files and ensure accurate data entry in our computer systems. Negotiate with carriers to secure favorable renewal terms. Assist in the preparation of client renewal materials and explore additional policy options to enhance client offerings. Handle the preparation and processing of critical documents including proposals, quotes, and applications. Support Account Partners in remarketing efforts to maximize client retention. Maintain robust internal communications to provide effective administrative support. Participate in professional development opportunities, including seminars and training programs. Qualifications: High School Diploma or equivalent required; further education or certifications are a plus. 3-5 years of relevant experience, preferably in a support or customer service role within the insurance sector. Must obtain a Pennsylvania Insurance License within a designated timeframe post-hire. Proficient with basic computer operations and software. Excellent communication skills, both written and verbal. Demonstrated reliability and a strong work ethic. Capable of multitasking in a fast-paced environment. Positive attitude, patience, and a keen desire to learn and grow within the industry. What We Offer: A supportive and inclusive workplace. Opportunities for professional growth and development. Competitive compensation and benefits package.
    $30k-51k yearly est. 60d+ ago
  • Relationship Banking Representative

    Community Financial System, Inc. 4.3company rating

    Service representative job in Lehighton, PA

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and services Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience Telephone customers to schedule sales appointments and promote products suitable to the customer's needs Participate in branch prospecting efforts and sales initiatives Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand directions and adhere to established policy and procedures Able to remain focused and organized to successfully complete responsibilities Actively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner. May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Skills Requirements: High School Diploma or GED required Excellent interpersonal and communication skills Accurate and proficient math skills Documentation skills with attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older.
    $34k-40k yearly est. 3d ago
  • Call Center Representative

    Dermdox Group

    Service representative job in Conyngham, PA

    Job DescriptionDescription: The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience. Essential Functions: Answering phone calls and making patient appointments The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call Notify management of any customer complaints Document conversations with each customer in our EMR system Processing payments via phone Verify/update patient information when scheduling a new patient or existing patient Check voicemails frequently throughout the day and return patient calls accordingly Conduct research to provide answers for customers to resolve their issues Work cross functionally with the practice management team to ensure accurate scheduling. Handle difficult situations tactfully Work incoming/ outgoing referrals Comply with HIPAA Requirements All other duties assigned ‘ Requirements: Education, Skills, and Experience: High School Diploma or GED required 1-3 years of medical office experience Excellent Computer (basic competency, excel, email, etc.) and typing skills required Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language. Ability to multitask, learns and assimilate new information and adapt to practice changes quickly. Exceptional organizational skills Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift a minimum of 15 pounds at times.
    $27k-35k yearly est. 19d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Service representative job in Lehigh, PA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $13 - $14 per hour Salary Range: 13 - 14 We are an equal opportunity employer and participate in E-Verify in states where required.
    $13-14 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Raymour & Flanigan Furniture 4.6company rating

    Service representative job in Stroudsburg, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $27k-34k yearly est. 4d ago
  • Financial Services Representative State Farm Agent Team Member

    Mike Peterson-State Farm Agent

    Service representative job in Pocono, PA

    Job DescriptionROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Mike Peterson - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Proven experience working as a financial services representative. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: 401K Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $
    $29k-54k yearly est. 17d ago
  • Financial Services Representative - State Farm Agent Team Member

    Kevin Kendall-State Farm Agent

    Service representative job in East Stroudsburg, PA

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Financial Services Representative with Kendall Insurance And Financial Services, Inc., you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Provide clients with financial planning and investment advice. Assist clients with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services. Strong analytical and communication skills. Life & Health license mandatory FINRA Series 6, 63, & 65 licenses preferred.
    $29k-54k yearly est. 8d ago
  • Accounts Receivable Representative

    Cintas Corporation 4.4company rating

    Service representative job in Pittston, PA

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    $32k-37k yearly est. 4d ago
  • Account Services Specialist

    Bakertilly 4.6company rating

    Service representative job in Clarks Summit, PA

    Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Responsibilities: The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as: Entering reimbursement account claim data to benefits system Answering participant telephone inquiries Supporting participant email/ticket inquiries Serving as an escalation contact for contact center agents Analyzing participant claims submissions Reviewing and closing open participant cases Coordinating enrollment and inquiries with client partners Occasional travel to client site Qualifications: A successful candidate will have 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields. Bachelor's degree preferred Proficiency with MS Office programs. particularly Excel, Word and Outlook Excellent customer service skills are required, as the position will interface with consumers and external clients Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients A valid driver's license is required
    $48k-75k yearly est. Auto-Apply 22d ago
  • Relationship Banking Representative Rotating

    Community Financial System, Inc. 4.3company rating

    Service representative job in Hazleton, PA

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Rotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and services Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience Telephone customers to schedule sales appointments and promote products suitable to the customer's needs Participate in branch prospecting efforts and sales initiatives Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand directions and adhere to established policy and procedures Able to remain focused and organized to successfully complete responsibilities Actively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Skills Requirements: High School Diploma or GED required Excellent interpersonal and communication skills Accurate and proficient math skills Documentation skills with attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older.
    $34k-40k yearly est. 29d ago

Learn more about service representative jobs

How much does a service representative earn in Scranton, PA?

The average service representative in Scranton, PA earns between $24,000 and $59,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Scranton, PA

$38,000

What are the biggest employers of Service Representatives in Scranton, PA?

The biggest employers of Service Representatives in Scranton, PA are:
  1. Bank of America
  2. TEKsystems
  3. Berkshire Hathaway
  4. Dempsey Uniform & Linen Supply
  5. Rug Doctor
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