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The differences between supports and facilitators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support, becoming a facilitator takes usually requires 2-4 years. Additionally, a facilitator has an average salary of $44,851, which is higher than the $36,227 average annual salary of a support.
The top three skills for a support include customer service, cash management and customer satisfaction. The most important skills for a facilitator are patients, customer service, and facilitators.
| Support | Facilitator | |
| Yearly salary | $36,227 | $44,851 |
| Hourly rate | $17.42 | $21.56 |
| Growth rate | 10% | 8% |
| Number of jobs | 136,788 | 30,474 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 61% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
A facilitator is responsible for assisting a group event or program, ensuring that the participants coordinate well. Facilitators also monitor that the objectives of the event are smoothly delivered and organized. An effective facilitator requires having strong communication and leadership skills to manage the participants' concerns and inquiries, including active participation in group discussions and designing engaging activities and processes. Facilitators also assist with planning and finalizing the timetable and setting the specific house rules and regulations for everyone's compliance.
Supports and facilitators have different pay scales, as shown below.
| Support | Facilitator | |
| Average salary | $36,227 | $44,851 |
| Salary range | Between $24,000 And $54,000 | Between $28,000 And $69,000 |
| Highest paying City | Urban Honolulu, HI | Sayreville, NJ |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Microsoft | Apple |
| Best paying industry | Professional | Manufacturing |
There are a few differences between a support and a facilitator in terms of educational background:
| Support | Facilitator | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 61% |
| Most common major | Business | Psychology |
| Most common college | Stanford University | Northwestern University |
Here are the differences between supports' and facilitators' demographics:
| Support | Facilitator | |
| Average age | 42 | 44 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 37.3% Female, 62.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 6.3% Hispanic or Latino, 17.5% Asian, 5.9% White, 59.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 12% |