Technical support engineer jobs in Virginia - 3,462 jobs
Microsoft Certified Technology Specialist (MECM) - DHS Federal Law EnforcementTraining Center (FLETC)
ITC Federal, Inc. 4.7
Technical support engineer job in Fairfax, VA
Microsoft Certified Technology Specialist (MECM) - DHS Federal Law Enforcement Training Center (FLETC) ID 2025-1444 Remote No
JOB TITLE: Microsoft Certified Technology Specialist - MECM
GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)
POSITION INFORMATION: Full-Time Position
LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.
POSITION TIMING: Contingent on Contract Award
ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Program Overview:
The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad.
Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure.
This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT performance across all FLETC locations. The Microsoft Certified Technology Specialist (MECM) will play a key role in deploying, managing, and maintaining endpoint systems critical to FLETC's operational success.
Position Summary:
The Microsoft Certified Technology Specialist - MECM will support enterprise-level endpoint management operations, ensuring effective deployment, administration, and maintenance of Microsoft System Center Configuration Manager (SCCM/MECM) environments across multiple PCs and servers. This position is ideal for an experienced IT professional with strong technical expertise in Windows systems administration, software deployment, and endpoint configuration management.
The specialist will also contribute to the planning, configuration, and enhancement of MECM systems to meet evolving DHS and FLETC requirements. Experience managing Apple systems through MECM is preferred but not required.
Responsibilities
RESPONSIBILITIES:
Administer, deploy, and maintain Microsoft Endpoint Configuration Manager (MECM) across a medium-to-large enterprise environment supporting multiple Windows-based systems.
Plan, configure, and implement MECM site systems, distribution points, and management points to ensure secure, scalable, and efficient operation.
Manage operating system deployment (OSD), software distribution, and patch management processes using MECM.
Develop and maintain automation scripts and documentation to streamline configuration and deployment processes.
Collaborate with system administrators, engineers, and security personnel to ensure MECM compliance with DHS and FLETC policies and standards.
Troubleshoot and resolve issues related to MECM infrastructure, client communication, and software deployments.
Provide technical input for enterprise imaging, endpoint lifecycle management, and software standardization efforts.
(Preferred) Support Apple device management within MECM where applicable.
Qualifications
REQUIRED:
Minimum of 3 years of experience in a medium-to-large enterprise environment supporting multiple Windows PCs and servers.
Microsoft Certified Technology Specialist (MCTS) certification or equivalent in MECM/SCCM administration.
Proven proficiency in administering and deploying Microsoft System Center Configuration Manager and associated site systems.
Strong understanding of Windows-based operating systems, system deployment, and configuration management.
Excellent troubleshooting and analytical skills with attention to detail.
Ability to obtain and maintain a USCIS Public Trust clearance.
DESIRED:
Experience managing Apple devices within MECM or other enterprise management platforms.
Familiarity with PowerShell scripting, Active Directory, and Group Policy management.
ITIL certification or experience applying IT service management principles.
Strong documentation, communication, and customer service skills.
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
$78k-104k yearly est. 3d ago
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Information Technology Support Engineer
Teceze
Technical support engineer job in Charlottesville, VA
Job Description: IT SupportEngineer
Full Time
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
$68k-96k yearly est. 19h ago
Genesys Technical Specialist
LMI Consulting, LLC 3.9
Technical support engineer job in Tysons Corner, VA
Job ID 2025-13238 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time
LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.
Qualifications
Minimum Requirements:
Bachelor's Degree or higher.
Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms.
Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
Strong business development, cross-functional collaboration, and communication skills.
Ability to translate technical capabilities into business value, especially in federal or regulated environments.
Proven track record developing and executing joint marketing and go-to-market activities.
Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.
The ablity to obtain/maintain necessary security clearance
Desired Qualifications:
Experience in the federal sector with technology solution sales or partnerships.
Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
Familiarity with solution-based contracting and government procurement processes.
LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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$88k-117k yearly est. 3d ago
Residential Support Professional
Loudoun County Government 4.0
Technical support engineer job in Leesburg, VA
Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's
The Loudoun Difference
.
Welcome and thank you for your interest in employment with Loudoun County Government!
ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.
Introduction
The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services is seeking talented and motivated individuals to serve as a Residential Support Professional in the Residential Group Home program. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and supports.
We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.
Job Summary
The Residential Support Professional advocates and supports independence and community integration for individuals with serious mental illness, co-occurring substance use disorders, and intellectual and development disabilities. Working within both residential and community settings, you are a key member of the treatment team, ensuring services are person-centered, recovery-oriented, and trauma-informed. This position is dynamic and meaningful, where you engage with individuals to actively participate in their own treatment to improve their health, safety, and quality of life. The work schedule is flexible and may include day, evening, and/or weekend hours. County vehicles are provided for service delivery.
In this position, you will:
Provide support and community-based residential services to adults with serious mental illness, co-occurring substance use disorders, and intellectual and developmental disabilities living in Group Home and Supervised Living settings.
Advocate and apply knowledge of person-centered and recovery-oriented treatment models.
Assist and provide skill-building support for Activities of Daily Living (ADLs), including personal hygiene, medication management, general supervision, and behavior support.
Provide input for assessing individuals' needs and be responsible for the implementation of individual service plans, documentation, and data collection.
Work to ensure the health, safety, and overall well-being of the individuals served.
Perform other duties as assigned, including assisting in other Residential programs and/or homes.
Join the MHSADS Residential Team who is committed to helping others and making a significant impact to our Loudoun County residents while also supporting your educational and career development goals.
Minimum Qualifications
Bachelor's degree in Special Education, Social Work, Psychology or related field and one (1) year of related work experience or equivalent combination of education and experience.
Job Contingencies and Special Requirements
Employment is contingent upon successful completion of background check(s), to include fingerprinting, credit, NCIC, DMV and TB test. Must have a good driving record and a valid driver's license in Virginia or regional state of residence (driving records may be reviewed annually for continued qualification).
Special Requirements:
Must be able to lift 50 pounds 3 times per hour, have a clean driving record, and be able to become certified in CPR, First Aid, Medication Administration, and Therapeutic Options within 3 months of hire.
This position is classified as Essential Personnel and successful candidates shall be able to fulfill this requirement including working holidays and during inclement weather, as scheduled.
Must be fitted for N-95 (or similar) mask and other safety personal protective equipment (PPE) such as mask, apron, gloves, face shield, etc. to safely provide on-site services.
$39k-48k yearly est. 19h ago
Power Generation Technical Specialist 1
GAI Consultants Inc. 4.6
Technical support engineer job in Glen Allen, VA
GAI Consultants, Inc. is seeking a Technical Specialist 1 to work with the Power Generation Business Sector on primarily renewable energy projects and when needed other regional projects. GAI Consultants, Inc. offers its employees, upon approval by supervisors, the ability to work in a hybrid setting. The successful candidate will enjoy working in a team-oriented environment that will utilize their college education and past work experience to develop professionally into a well-rounded engineer with the ability to grow in today's environment.
Job Duties:
Site Grading Plans
Erosion and Sediment Control Plans
Stormwater Management Plans
Hydrologic and Hydraulic / Drainage Plans
Utility Design and Relocation Plans
Maintenance and Protection of Traffic Plans
Geotechnical Investigations
Permit Applications (earth disturbance permits, building permits, land development plans, high occupancy permits, etc.)
Access Road Section Development
Construction Drawings, Specifications, and Quality Control Plans
Construction Cost Estimates
Owner's EngineerSupport During Construction
Field Investigations
Daily/Weekly Construction Inspections
Earthwork Construction Quality Control
Compaction Testing
Concrete Testing
ESC Inspections
SWPPP Inspections
Environmental Monitoring
General Characteristics
Possesses foundational engineering concepts through undergraduate-level education.
Acquires basic knowledge and develops basic skills through mentored experience.
Applies learned knowledge and skills to perform assigned tasks.
Performs routine technical work which does not require previous experience.
Understands and complies with ethical codes.
Minimum Years of Experience
Entry/0+
Education
B.S. Engineering or other technical degree
Certification/Licensure
Driver's License
Technical Responsibilities
Collects data and gathers information or documents.
Participates in laboratory testing and field investigations.
Performs basic computations or analysis.
Assists with preparation of engineering deliverables.
Observes construction activities.
Project and Task Management
Responsible for personal task management and adherence to deadlines and scope.
No managerial responsibilities at this level
Management Responsibility
Receives close supervision on all aspects of assignments.
Attains mentored experience from a licensed engineer.
Communication Skills
Possesses basic oral and written communication skills.
Identifies and acknowledges principles of teamwork and leadership.
Interacts primarily with internal project team members.
Why GAI?
At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth.
Benefits To Working at GAI Include:
Competitive salary -GAI is committed to paying market-based salaries
Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short-Term Disability (benefits start within 30 days of hire)
New paid Maternity/Paternity/Adoption program
Generous Paid Time Off and 7 paid holidays
401k company match
Qualifications
EducationBachelors of Civil Engineering (required)
Licenses & CertificationsDriver's License (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$71k-97k yearly est. 3d ago
Geographic Information Systems Technician
Insight Global
Technical support engineer job in Richmond, VA
Insight Global is looking for a GIS Design Tech. for one of our large engineering clients. This GIS Specialist is responsible for the development and accuracy of Geographic Information System (GIS) maps and data.
- This position will be mostly in the office assisting with GIS distribution designs and developing work packages for Joint Use Make Ready
- There will also be the opportunity for data collection; collecting and verifying data
- This job will be a great first step into electric distribution and will provide a valuable foundation for a career in the power delivery industry
REQUIRED SKILLS AND EXPERIENCE
- Engineering Tech. Degree or Bachelor's degree in a GIS, scientific or equivalent discipline
- GIS background or some similar data science (usually GIS degrees or those with environmental science degrees and GIS courses or minors)
- Esri's ArcGIS suite or other GIS software
NICE TO HAVE SKILLS AND EXPERIENCE
Distribution Experience
- Utility experience
- Computer Aided Design (CAD) tools
- Design experience
- Work Management Systems (WMS) SAP B1 and/or SAGE Experience
- Understanding of NESC codes and practices
$45k-77k yearly est. 4d ago
Data Center Computer Technician
Unisys Corporation 4.6
Technical support engineer job in Ashburn, VA
What success looks like in this role:
Provide operational and technicalsupport for assigned data center computer systems and associated peripheral equipment.
Monitor performance of online systems using software support tools to complete all scheduled jobs in a timely manner.
Perform standard maintenance and repair.
Interface with clients and appropriate support groups to escalate issues for resolution.
Reassign job priorities according to precedent, policy, and procedures.
Participate in on-call rotation; respond to alerts and systems issues.
Update systems and applications.
Partner with vendors and component suppliers to replace or repair failed equipment.
Support system installation and decommission processes, following standard approved ITIL Change Management procedures.
Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools.
Install equipment on the data center floor; request and oversee power, network, SAN, and KVM connections.
Manage change and request processes for data center facility changes and maintenance.
Support data cabling including network, SAN, KVM, or remote out-of-band management systems, and manage cabling contractors.
Provide backup support for break-fix issues and configuration for servers and other devices.
Provide technicalsupport and hardware maintenance.
Receive shipments for all inbound equipment for one or more data centers.
Complete tickets to meet or exceed SLA requirements, and process service and change requests.
Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations.
Prepare for asset disposal by performing manual labor to move equipment.
Provides a high level of operational and technicalsupport for one or more computer systems and peripheral equipment.
Monitors performance of systems utilizing software support tools.
Ensures emergency operating procedures are maintained.
Interfaces with clients and appropriate support groups to resolve complex issues.
Depending on assignment, may handle hardware or software support for associated data center equipment.
Leverages maintenance agreements and warranties to keep systems in optimal state.
You will be successful in this role if you have:
High School Diploma or equivalent.
Participation in an on-call roster.
Availability to travel between locations within a 250-mile radius (when required).
Experience with an enterprise IT service management tool.
Minimum 1 year of experience in IT, technicalsupport, and data center operations, including rack, stack, and server provisioning.
Experience with network cable management (copper cable, fiber optic cabling).
Facilities planning experience (space, power, and cooling).
Certifications such as CompTIA Server+, Cisco CCNA, or Microsoft Azure Fundamentals are considered a plus
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
$42k-72k yearly est. 19h ago
General: Mission-Driven IT Professionals
Strongbridge LLC 4.8
Technical support engineer job in Sterling, VA
Strongbridge, LLC is always on the lookout for passionate and talented IT professionals to join our innovative team. Don't see specific openings that match your interests or experience right now? Well, we're building a talent pool to connect with exceptional candidates for future opportunities in roles such as:
Software Developer: Design and build applications to solve real-world challenges.
Project Manager: Lead dynamic teams to deliver projects on time and within scope.
Quality Assurance: Ensure our applications meet the highest standards through rigorous testing.
Systems Engineer: Architect and maintain robust, scalable IT infrastructure.
Why Strongbridge?
Contribute to mission-critical projects tied to public safety, national security, and government innovation that better the lives of Every Citizen, Every Day.
Collaborate with other talented professionals working towards the same goal.
Access opportunities for growth, learning, and career development.
Enjoy competitive benefits and a culture that values all employees.
What We're Looking For:
Active or eligibility for U.S. government clearance (Public Trust, Secret, Top Secret).
Relevant experience and/or education in IT, computer science, or related fields.
Creative problem-solving skills with a passion for technology and a drive to propose innovative, unique solutions.
Ability to thrive in a fast-paced, collaborative setting.
Enthusiasm for learning and adapting to new challenges.
Stay connected! Follow us on LinkedIn for the latest updates on our company, exciting projects, and future career opportunities.
What Sets Strongbridge Apart:
Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. Strongbridge has a proven record of customer satisfaction that provides assurance to our customers of future high performance. Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts.
Strongbridge is committed to hiring and retaining a qualified workforce. All employment decisions are based on business needs, job requirements, and individual qualifications. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. Strongbridge also maintains a drug-free workplace.
$56k-82k yearly est. 19h ago
Tech Data Center Ops Specialist
PTR Global
Technical support engineer job in Ashburn, VA
Pay Range: $23.00 - $25.90 Work hours: could be flexible. Would discuss during the interview. 10-6 Mon-Fri 11-7 Mon-Fri On Call: Yes Contract to Hire: Yes Job Description: Supports hardware and software installation configuration operation and ongoing maintenance of an organization's computer / data center. Operates monitors and performs troubleshooting of equipment networks and data processing / batching assists with logging and documentation of equipment and processes. Responsibilities may also include cabling racking and server installations. Key Responsibilities: • Provides operational and technicalsupport for assigned data center computer systems and associated peripheral equipment. • Monitors performance of on-line systems utilizing software support tools to complete all scheduled jobs in a timely manner. • Performs standard maintenance and repair. • Interfaces with clients and appropriate support groups to escalate issues for resolution. • Reassigns job priorities according to precedent policy and procedures. • Participates in on-call rotation responds to alerts and systems issues. • Updates systems and applications. • Partners with vendors and component suppliers to replace or repair failed equipment. Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally 1-2years' experience in area of responsibility.
Pay Range: $23.00 - $25.90 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
$23-25.9 hourly 2d ago
Systems Engineer
Navy Federal Credit Union 4.7
Technical support engineer job in Winchester, VA
To research, analyze, design, develop, implement, support, and maintain of systems integration software solutions. Evaluate, tune, and monitor current and planned systems integration software solutions. To integrate, and maintain complex systems integrations, ensuring seamless interaction between hardware, software, and networks to support organizational IT needs. Proactively address gaps with existing support processes, documentation, and prioritize accordingly. Guide configuration, debugging, and support for infrastructure and ensure all code quality and change control standards are met. Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and techniques.
Responsibilities
Develops/updates Services and APIs using Java technology for use in current and future projects
Serves as subject matter expert for enterprise integration services (SOA and API)
Collaborates with development teams, business units, and other ETS areas to identify, define, develop/modify and implement enterprise reusable Services and APIs
Works and contributes on the product backlog development by working closely with Business Analyst/Technical Analyst, and API team members
Works in an agile, fast paced, entrepreneurial environment with short release cycles and actively collaborate with multiple stakeholders
Oversees peer code reviews and provide active guidance and direction on development
Works with team to develop and maintain policies, procedures, standards, documentation and governance process for SOA and API
Design integration solutions around cloud native applications which can work across public, private and hybrid clouds
Develop integrations with modern API Management frameworks that can be deployed in both B2B and B2C scenarios
Continually monitor the financial services technology landscape to track the latest innovations across the industry and communicate relevant information to leadership
Develop and apply architectural governance based on business and information technology strategies
Specific Duties:
Serve as a subject matter expert on API integrations for enterprise initiatives and projects
Hands-on development of APIs, microservices, and platform proxies as deliverables for enterprise initiatives and projects
Participate in on-call rotation for emergency technicalsupport and planned maintenance activities
Assist with root cause investigations and provide recommendations
Participate in deployment rotation to oversee implementation and coordinate with supporting partnering teams
Qualifications
Extensive experience that demonstrates expert knowledge of Java, JEE, Web Services and APIs
Extensive experience with SOAP Services and RESTful APIs utilizing a lightweight data-interchange format such as JSON
Expert knowledge and hands on experience with Mulesoft Anypoint Platform, Spring Boot Micro Services, Istio/Service Mesh, Spring Framework and Open API Specification/RAML
Expert knowledge and hands on experience with Azure/AWS/GCP cloud platform architecture, Pivotal/Tanzu platform/Tanzu Kubernetes Grid or equivalent k8s managed runtime.
Expert in implementing API security using OAuth, SAML, JWT and OpenID Connect etc.
Advanced knowledge of Agile frameworks (e.g., SAFE)
Expert problem solving, collaboration, critical thinking, team building, and presentation skills
Expert skill in effectively communicating technical and non-technical issues and information clearly and concisely to all levels of management and staff
Experience in translating complex business requirements into functional architecture solutions
Experience in working with all levels of staff, management, stakeholders and vendors
Expert verbal, interpersonal and written communication skills
Advanced skill troubleshooting and resolving technical problems
Demonstrated skill in identifying industry trends and define their potential use in Navy Federal applications
Desired Qualifications:
Integration experience with enterprise platforms Salesforce, Oracle HCM/PeopleSoft and CRM/Dynamics
Certifications in Azure development/architecture, Mulesoft Anypoint, Java, Pivotal Cloud Foundry, Spring frameworks or similar.
Experience with using Azure DevOps
Advanced knowledge of banking/financial industry standards and practices
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Bachelor's Degree in Information Technology, Computer Science or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
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Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$93k-117k yearly est. 4d ago
Helpdesk Support Specialist - Tier 1
The Hanover Research Council 4.6
Technical support engineer job in Arlington, VA
Hanover Research - Tier 1 Helpdesk Support Specialist
Arlington, VA
Hybrid Opportunity
Hanover Research is seeking aTier 1 Helpdesk Support Specialistwho will provide support to end users throughout the organization. Reporting to the IT Systems and SupportManager, this role willserve as a first point of contact for all IT-related helpdesk inquiries.This role will perform basic IT helpdesk responsibilities that are well documented, such as new user creation in multiple IT and Enterprise Application systems,coordinating equipment shipments with employees, and basic troubleshooting.This is an excellent opportunity for individuals looking to start a career in IT, with training and documentation provided to support professional growth.
Responsibilities
Initial contact:Serve as the first point of contact for users reporting technical problems through help desk tickets.
Basic troubleshooting:Diagnose and resolve common hardware, software, and network issues, such as password resets, software installations, Single Sign On, and connectivity problems.
User guidance:Guideend-users through basic troubleshooting steps and solutions.
Escalation:Recognize when an issue is beyond their scope and escalate it to Tier 2 support,other specialized teams, or convert to achange request "CR".
ITSM System Hygiene: Review tickets and CRs on a regular basis to ensure things areclosedout in a timely manner.
Documentation:Document all issues, troubleshooting steps, and resolutions in a ticketing system.
Customer service:Maintainstrong customer service skills to ensurea positiveuser experience.
Enterprise Cloud Applications:Assistwith user setup, password resets, basic training, and other tier 1 responsibilities for Enterprise Applications such as Salesforce, Workday, FreshService,DocuSign, etc.
End user hardware lifecycle management:Arrange shipping and tracking of new and replacement user laptops,securely wipe laptop data.
Qualifications
High school degreerequired
Associate's degree in IT or related fieldor 2 years' experience in a similar rolepreferred.
Basic understanding of computer hardware, operating systems (Windows/mac OS), and common software applications
Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace, or Salesforce (training provided)
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Ability to follow written documentation and standard operating procedures
Willingness to learn and adapt in a fast-paced environment
Ability to prioritize and manage multiple tasks with attention to detail
Ability to work independently and as part of a team
Interest in pursuing a career in IT support, systems administration, or Enterprise Cloud Applications Administration or Development
Location
Officeis located in Arlington, VA
HybridRole. In-office Tuesdays and Thursdays and as needed.
#Remote #LI-Remote
Benefits
Starting at 18+ days Paid Time Off
14 paid holidays including Martin Luther King Jr. Day, Juneteenth, and Indigenous People's Day, and personal holidays
401(K) employer matchingprograms
Comprehensive health and dental benefits package
Health and wellness packages with discounts to local gym
Community service opportunities
In-office snacks and beverages
Compensation
Hanover Research strives to create compensation and benefits programs that are competitive,equitable,and fair. The compensation range for this role at the company is$50,000 - $60,000. Please note that the base salary offered is contingent on the candidate's job-relatedknowledge, skills, and experience. Our base pay range isdeterminedby the role and the market.
Hanover believes in supporting our team's overall well-being now and in the future. We provide retirement benefits and 401K matching to help youplan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careerspage or please talk to your Recruiter to learn more.
About Hanover Research
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients.Headquarteredin Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, andaccountexecutives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit************************
Hanover Values
Business Building - We build our business quickly and intelligently and we help our clients do the same
Thought Leadership and Innovation - We strive constantly to deliver better information in a better way
Service - To our clients and our community, service is our guiding principle
Leadership and Mentorship - Our talent is our greatest asset, and we hope to help our people be their best
Firm Citizenship - We are optimists who believe there are endless possibilities for our company and ourselves
How to Apply
If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you tosubmityour resume and any other supporting materials.
Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and needassistancein accessing our website or completing a job application, please contact Hanover Research at or via email . All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodation.
Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
$50k-60k yearly 2d ago
Systems Engineer
Berkshire Search Partners 4.4
Technical support engineer job in Springfield, VA
Berkshire Search Partners is seeking a Systems Engineer to support our client and its advanced mobile 5G LTE communications product line. This position blends field engineering, systems integration, and customer-facing technical leadership, primarily supporting Military, Government, and Public Safety clients. You'll lead product demonstrations, system integration, testing, and technical presentations, while collaborating with engineering, manufacturing, and business development teams to expand Cornet's telecom solutions footprint.
Key Responsibilities
Lead product demonstrations and pre-sales technicalsupport. Configure and provision 5G LTE devices and systems.
Conduct integration, testing, and troubleshooting.
Deliver customer training and prepare technical briefings.
Provide field support (CONUS & OCONUS).
Contribute to product roadmap development and serve as an internal SME.
Qualifications
Required Bachelor's in Electronics, Computer Science, Engineering, or Cybersecurity. 4 7 years of experience in Systems Engineering for C5ISR or telecom systems.
$104k-142k yearly est. 20d ago
Systems Engineer, New College Grad - 2026, Ashburn
Visa 4.5
Technical support engineer job in Ashburn, VA
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.
We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.
Infrastructure Reliability Engineering Team
The Network group within Infrastructure Reliability Engineering is responsible for the strategy, architecture, design, support, availability, and reliability of Visa Inc.'s credit and debit commercial networks (i.e. VisaNet), the enterprise corporate network, the global wide area network andthe extranet/Internet networks. This individual contributor role is a recognized expert within Visa responsible for contributing to the development of functional strategy. In this role you will beresponsible for solving unique and complex problems that have a broad impact on the business.
Essential Functions
Provide technical coordination, oversight, and leadership for staff and serve as escalation point for complex technical issues
Plan and implement continuous support of high complexity network systems in extranet, commercial, and corporate environments to meetbusiness needs
Design appropriate solutions based on environment, create detailed network designs, assess and test new and evolving technologies for performance and cost benefits
Provide second-level technicalsupport to Visa client institutions and internaltechnical teams to resolve network issues and support the implementation of new network solutions
Build and maintain relationships with global and virtual teams, as well as third parties, on network development or support issues
Lead development, testing, and QA functions to ensure that projects are delivered securely and fulfill expectations
Provide the highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe
Develop processes and procedures for use by the Network team and third parties in the management of network environments
Position solutions and create a roadmap to effectively gain buy-in from all stakeholders
Deliver recommendations to management team to increase effectiveness of organization and technology solutions
Qualifications
Basic Qualifications
Less than 6 months of relevant work experience with either Bachelor's or Master's degree in Computer Science, Engineering, or a related field,graduating May 2025- August 2026.
Preferred Qualifications
Comfortability with automation and scripting (Python, Ansible, APIs)
Experience working in a hybrid cloud environment (AWS, GCP, Azure, and/or Kubernetes with networking focus preferred)
Exposure to various network tools such as SevOne, Netscout, Netbrain, or SDN technologies such as Versa SD-WAN
Experiencedeveloping and leading AI initiatives to enhance network automation, predictive analytics, and intelligent incident response
Strong interpersonal, facilitation, and leadership skills along with effective written and verbal communicationskills
Familiarity with high-availability networks in load-balanced, n-tier application environments
Demonstrated ability to solve complex systems and network environment issues
Eagerness to work in a complex organization to determine business and customer needs, providing the most tailored solutions possible
ITIL certification preferred with good understanding of change, incident, and problem management processes
Additional Information
U.S. APPLICANTS ONLY:The estimated salary for a new hire into this position is $94,000 USD which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Authorization:Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.
Work Hours:Varies upon the needs of the department.
This is a hybrid position:Expectation of days in office will be confirmed by your hiring manager.
Travel Requirements:This position requires travel 5-10% of the time.
Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
$94k yearly 2d ago
Network Engineering Support
Colsa Corporation 4.8
Technical support engineer job in Virginia
COLSA is seeking Network EngineeringSupport to assist in design, installation, testing and sustainment of communication nodes, automated systems, and associated equipment for the Marine Corps Information Operations Center (MCIOC) aboard Quantico, VA. Applicants must meet certification requirements of either Information Assurance Technician (IAT) Level II, or the intermediate level of CSWF standards. Requires either Juniper or CISCO certified network professional, or a Extreme Networks Professional certification.
Regular duties include:
Conduct or assist with installation, testing and sustainment of all network assets
Conduct or assist with installation, testing and sustainment of the MAGTF Regional Area Network (MRAN) network provided through MCB Quantico G-6
Identify system problems due to system component connections and notify appropriate HQMC offices
Conduct bi-weekly test and document components for communications architectures
Conduct sustaining engineeringsupport for the network systems
Assist with installation design, install new cabling, equipment, and associated hardware and software to extend and enhance network systems
Assist in administration of the network storage arrays and Email Archiving System
Support the Microsoft Systems Update Server (SUS) and Systems Management Server (SMS)
Assist with administration of the Command Storage Area Network Fiber Channel Routers and switches
Operate and maintain network management systems to include primary and limited functional backup network operations centers and in-band/out-of-band network management systems
At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits
here
.
$80k-102k yearly est. 49d ago
Network Engineering Support
CC Pace Systems, Inc. 4.3
Technical support engineer job in Vienna, VA
Job Description
Our client is seeking a Network EngineeringSupport professional who will be trained in provisioning while handling essential administrative responsibilities.
Responsibilities:
Provide comprehensive day-to-day operational support for network systems
Gather requirements from subject matter experts
Perform research and analysis, including quantitative and qualitative assessments
Identify opportunities for process efficiency or automation integration
Assist and collaborate with various levels of staff to accomplish tasks, assignments, and projects
Maintain professionalism in all interactions, placing member service as a priority
Qualifications:
Understanding of Network Engineering principles
Effective interpersonal, verbal, and written communication skills
Strong research, analytical, documentation, and problem-solving abilities
Detail-oriented with ability to maintain accuracy and meet deadlines
Effective organizational, planning, and time management skills
Ability to work independently and in a team environment with changing priorities
Capacity to learn new skills quickly with guidance as needed
Self-motivated and proactive approach to work
Experience leading systems analysis, design, and architecture efforts
Demonstrated ability to solve complex system/integration problems through innovative solutions
Advanced problem solving, collaboration, critical thinking, team building, and presentation skills
CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.
CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.
CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.
$86k-114k yearly est. 7d ago
GRC IT Modernization SME (Part-Time)
LMI Consulting, LLC 3.9
Technical support engineer job in Tysons Corner, VA
Job ID 2025-13096 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Part-Time
LMI is seeking a GRC IT Modernization Subject Matter Expert (SME) to support the development and execution of a compliance program at a national agency. The SME will be part of a team responsible for driving the modernization of compliance operations through innovative and sustainable solutions. The SME will bring critical, expert-level knowledge, guidance, and experience to the project to align technology with compliance goals. They will be responsible for identifying tech-enabled solutions, while evaluating integration readiness, platform fit, scalability, adoption potential, and cost. The SME will be responsible for pinpointing strategic upgrades that optimize compliance operations and investment value, delivering a targeted roadmap for technology requirements. The GRC IT Modernization SME must have the ability to translate complex technical requirements into accessible information to enable agency leadership to make informed and effective decisions. The task of prototyping and integrating identified technology solutions from the targeted roadmap is an optional task that LMI may be selected to execute.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
Evaluate current technology landscape through the mapping of regulations, policies, and governance structures to ensure tools support required workflows, reporting, and oversight
Review risk management, compliance lifecycle, and incident/issue management for gaps and automation potential
Inventory applications, data flows, architectures, and integration capacity with GRC and enterprise systems
Review security, privacy, and resilience controls
Identify redundant platforms, integration opportunities, licensing/maintenance costs, and future scalability
Recommend and/or design technology solutions, such as ServiceNow GRC, AI tools, and workflow automation
Create monitoring dashboards and real-time compliance tracking systems
Develop technology acceleration recommendations and implementation roadmaps
Evaluate usability, change readiness, analytics needs, budget, and resource capacity for sustainable implementation
Define analytics use cases and acceptance criteria
Support data collection, analysis, and reporting technology requirements
Qualifications
Minimum Requirements:
Bachelor's degree from an accredited college or university in IT, Computer Science, Business, or related discipline.
7+ years federal IT modernization experience focused on implementing and managing compliance and governance technologies
Proven experience in requirements gathering, solution architecture, integration, and stakeholder management
Hands-on experience with ServiceNow GRC or RSA Archer in federal environments.
Federal IT governance familiarity (FITARA, FISMA, ATO processes)
Must be able to obtain a Position of Public Trust Clearance (includes fingerprinting, background check, and drug screening).
At least one of the below certifications:
Certified Information Systems Auditor (CISA),
Certified Information Security Manager (CISM),
Certified in Risk and Information Systems Control (CRISC), or
A vendor-specific certification such as RSA Archer Certified Administrator or ServiceNow GRC Implementation Specialist
Desired Skills
Master's degree in IT, Computer Science, Business, or related field
GRC Solution expertise
Familiarity of law enforcement technology requirements and security protocols
Agile, Scrum, and/or Lean Six Sigma certifications preferred
Project Management Professional (PMP) certification is preferred
LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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$50k-88k yearly est. 3d ago
IT Service Desk Ticketing System Administrator - DHS Federal Law EnforcementTraining Center (FLETC)
ITC Federal, Inc. 4.7
Technical support engineer job in Fairfax, VA
IT Service Desk Ticketing System Administrator - DHS Federal Law Enforcement Training Center (FLETC) ID 2025-1450 Remote No
JOB TITLE: IT Service Desk Ticketing System Administrator
GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)
POSITION INFORMATION: Full-Time Position
LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.
POSITION TIMING: Contingent on Contract Award
ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Program Overview:
The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad.
Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure.
This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT performance across all FLETC locations. The IT Service Desk Ticketing System Administrator will play a key role in maintaining, enhancing, and supporting the Service Management and ticketing platforms that enable FLETC's enterprise IT operations.
The IT Service Desk Ticketing System Administrator is responsible for the administration, configuration, and optimization of the FLETC IT Service Desk environment, ensuring effective service delivery and incident management across the organization.
This position is ideal for an experienced IT professional with deep expertise in Ivanti Service Manager and related Ivanti modules, as well as a strong background in database design, system integration, and IT service management processes.
The administrator will work closely with IT leadership, support teams, and system owners to design efficient workflows, maintain data integrity, and implement enhancements that align with DHS and FLETC operational goals.
Responsibilities
RESPONSIBILITIES:
Administer, configure, and maintain the Ivanti Service Manager platform and related systems, including Ivanti Voice Server, Asset Manager, and Change Manager.
Design, develop, and maintain database schemas and data structures that support clear referential integrity and optimized performance.
Configure and customize Service Desk modules to support incident, problem, change, and asset management processes.
Implement workflows, automation, and reporting capabilities to enhance service delivery and user experience.
Manage system integrations with other enterprise tools, directories, and databases to ensure seamless interoperability.
Monitor system performance, troubleshoot issues, and ensure high availability and reliability of the ticketing environment.
Maintain comprehensive documentation for system configuration, procedures, and data models.
Collaborate with IT leadership to align Service Desk processes with ITIL and DHS/FLETC standards.
Support user training, permissions management, and service catalog administration within the Ivanti environment.
Qualifications
REQUIRED:
Extensive hands-on experience designing and administering Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager.
Proven experience designing and maintaining database schemas and structures with strong referential integrity.
Deep understanding of IT Service Management (ITSM) principles, including incident, problem, change, and asset management.
Strong analytical and troubleshooting skills with attention to detail and accuracy.
Ability to collaborate effectively with cross-functional IT teams and communicate complex concepts clearly.
Ability to obtain and maintain a Public Trust security clearance.
DESIRED:
Experience developing automation scripts or integrations using Ivanti APIs, PowerShell, or related technologies.
Familiarity with Microsoft SQL Server or other relational database management systems.
ITIL certification or demonstrated experience applying ITIL-based processes.
Experience supporting enterprise-level Service Desk systems within federal or large-scale environments.
Excellent documentation, communication, and customer service skills.
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
$67k-83k yearly est. 19h ago
Systems Engineer
Navy Federal Credit Union 4.7
Technical support engineer job in Vienna, VA
To research, analyze, design, develop, implement, support, and maintain of systems integration software solutions. Evaluate, tune, and monitor current and planned systems integration software solutions. To integrate, and maintain complex systems integrations, ensuring seamless interaction between hardware, software, and networks to support organizational IT needs. Proactively address gaps with existing support processes, documentation, and prioritize accordingly. Guide configuration, debugging, and support for infrastructure and ensure all code quality and change control standards are met. Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and techniques.
Responsibilities
Develops/updates Services and APIs using Java technology for use in current and future projects
Serves as subject matter expert for enterprise integration services (SOA and API)
Collaborates with development teams, business units, and other ETS areas to identify, define, develop/modify and implement enterprise reusable Services and APIs
Works and contributes on the product backlog development by working closely with Business Analyst/Technical Analyst, and API team members
Works in an agile, fast paced, entrepreneurial environment with short release cycles and actively collaborate with multiple stakeholders
Oversees peer code reviews and provide active guidance and direction on development
Works with team to develop and maintain policies, procedures, standards, documentation and governance process for SOA and API
Design integration solutions around cloud native applications which can work across public, private and hybrid clouds
Develop integrations with modern API Management frameworks that can be deployed in both B2B and B2C scenarios
Continually monitor the financial services technology landscape to track the latest innovations across the industry and communicate relevant information to leadership
Develop and apply architectural governance based on business and information technology strategies
Specific Duties:
Serve as a subject matter expert on API integrations for enterprise initiatives and projects
Hands-on development of APIs, microservices, and platform proxies as deliverables for enterprise initiatives and projects
Participate in on-call rotation for emergency technicalsupport and planned maintenance activities
Assist with root cause investigations and provide recommendations
Participate in deployment rotation to oversee implementation and coordinate with supporting partnering teams
Qualifications
Extensive experience that demonstrates expert knowledge of Java, JEE, Web Services and APIs
Extensive experience with SOAP Services and RESTful APIs utilizing a lightweight data-interchange format such as JSON
Expert knowledge and hands on experience with Mulesoft Anypoint Platform, Spring Boot Micro Services, Istio/Service Mesh, Spring Framework and Open API Specification/RAML
Expert knowledge and hands on experience with Azure/AWS/GCP cloud platform architecture, Pivotal/Tanzu platform/Tanzu Kubernetes Grid or equivalent k8s managed runtime.
Expert in implementing API security using OAuth, SAML, JWT and OpenID Connect etc.
Advanced knowledge of Agile frameworks (e.g., SAFE)
Expert problem solving, collaboration, critical thinking, team building, and presentation skills
Expert skill in effectively communicating technical and non-technical issues and information clearly and concisely to all levels of management and staff
Experience in translating complex business requirements into functional architecture solutions
Experience in working with all levels of staff, management, stakeholders and vendors
Expert verbal, interpersonal and written communication skills
Advanced skill troubleshooting and resolving technical problems
Demonstrated skill in identifying industry trends and define their potential use in Navy Federal applications
Desired Qualifications:
Integration experience with enterprise platforms Salesforce, Oracle HCM/PeopleSoft and CRM/Dynamics
Certifications in Azure development/architecture, Mulesoft Anypoint, Java, Pivotal Cloud Foundry, Spring frameworks or similar.
Experience with using Azure DevOps
Advanced knowledge of banking/financial industry standards and practices
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Bachelor's Degree in Information Technology, Computer Science or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$93k-117k yearly est. 4d ago
Network Engineering Support
Colsa Corporation 4.8
Technical support engineer job in Quantico, VA
COLSA is seeking Network EngineeringSupport to assist in design, installation, testing and sustainment of communication nodes, automated systems, and associated equipment for the Marine Corps Information Operations Center (MCIOC) aboard Quantico, VA. Applicants must meet certification requirements of either Information Assurance Technician (IAT) Level II, or the intermediate level of CSWF standards. Requires either Juniper or CISCO certified network professional, or a Extreme Networks Professional certification. Regular duties include: * Conduct or assist with installation, testing and sustainment of all network assets * Conduct or assist with installation, testing and sustainment of the MAGTF Regional Area Network (MRAN) network provided through MCB Quantico G-6 * Identify system problems due to system component connections and notify appropriate HQMC offices * Conduct bi-weekly test and document components for communications architectures * Conduct sustaining engineeringsupport for the network systems * Assist with installation design, install new cabling, equipment, and associated hardware and software to extend and enhance network systems * Assist in administration of the network storage arrays and Email Archiving System * Support the Microsoft Systems Update Server (SUS) and Systems Management Server (SMS) * Assist with administration of the Command Storage Area Network Fiber Channel Routers and switches * Operate and maintain network management systems to include primary and limited functional backup network operations centers and in-band/out-of-band network management systems At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our "Family of Professionals!" Learn about our employee-centric culture and benefits here. Required Experience One of the following combinations of education/experience: *
Bachelor's degree in computer science or a related field and minimum of 3 years of related experience * Associates degree in computer science or related field and 7 years of related experience * Information Assurance Technician (IAT) Level II, or the intermediate level of DoD CSWF standards * Either Juniper or CISCO certified network professional, or a Extreme Networks Professional certification * Active TS/SCI clearance or adjudicated eligibility within the past 2 years; US Citizenship required. Preferred Qualifications * Experience working with the USMC or DoD Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. The salary range, if referenced, represents a good faith estimate. COLSA considers various factors when determining base salary offers, but not limited to, location, the role, function and associated responsibilities, a candidate's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. COLSA offers a comprehensive and customizeable benefits program which includes Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Accidental Death & Dismemberment, Supplemental Income Protection Programs, 401(k) with company match, Flexible Spending Accounts, Employee Assistance Program, Education & Certification Reimbursement, Employee Discount Program, Paid Time Off and Holidays. This position will be posted for a minimum of 3 business days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
$80k-101k yearly est. 48d ago
Forward Deployed AI Engineer - Clearance Required
LMI Consulting, LLC 3.9
Technical support engineer job in Arlington, VA
Job ID 2025-13365 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time
At LMI, we're building mission-ready AI that delivers impact where it matters most. Our Forward Deployed AI Engineers embed with government partners to tackle high-priority, fast-moving challenges-designing and deploying AI solutions that accelerate decisions, uncover anomalies, and unlock the power of our LIGER generative AI (GenAI) platform.
Like a startup CTO in the field, you'll wear many hats: part software engineer, part AI architect, part problem solver. You'll operate with autonomy, adapt to shifting requirements, and bring technical clarity to ambiguous problems-all while collaborating with mission stakeholders, software engineers, and the Chief Product Officer team. If you thrive at the intersection of customer impact, technical excellence, and operational speed, this role offers the chance to deliver AI that matters.
This role requires an ActiveSecret security clearance and availability to collocate with our defense and national security customers in the Pentagon.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
Own technical delivery: Drive AI solution design and implementation across multiple government deployments, from first prototype to stable mission use.
Embed with customers: Serve as a technical thought partner to mission stakeholders, guiding adoption, maximizing impact, and ensuring successful deployments.
Build GenAI-enabled systems: Prototype and implement pipelines using Python, TypeScript, or comparable stacks aligned to customer mission needs.
Guide value realization: Help customers understand trade-offs, sequence delivery, and adapt applications to achieve operational outcomes.
Deliver clarity under ambiguity: Scope projects, remove blockers, and make informed trade-offs between speed, scope, and quality.
Contribute directly in code: Write and review software across backend and full-stack environments when clarity or momentum depends on it.
Codify patterns: Capture reusable workflows, best practices, and lessons learned into playbooks, tools, and building blocks that scale beyond a single project.
Shape the roadmap: Share field signal with LMI's product and research teams to guide the evolution of LIGER and related AI capabilities.
Qualifications
Minimum Qualifications
Bachelor's degree in Computer Science, Data Science, or a related technical field (or equivalent practical experience).
5+ years of engineering or technical deployment experience, ideally in customer-facing or government environments.
Hands-on experience building and deploying applications that integrate AI/LLMs, APIs, and data pipelines.
Strong programming skills in Python and proficiency in a modern full-stack environment (e.g., JavaScript/TypeScript, MEAN, Node.js).
Familiarity with cloud deployment (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform, etc.).
Ability to translate customer needs into actionable technical approaches and deliver solutions in fast-moving or ambiguous contexts.
Excellent problem-solving, judgment, and communication skills, with ability to engage technical and non-technical stakeholders alike.
Must have an active Secret security clearance.
Desired Qualifications
Master's degree in Computer Science, Data Science, or related technical field.
Experience deploying systems powered by generative AI (LLMs, RAG architectures, Model Context Protocol) in sensitive or mission-critical settings.
Proven track record of scoping and delivering complex systems under tight timelines.
Familiarity with DevSecOps practices, CI/CD, and secure software development for government environments.
Demonstrated ability to simplify complexity, anticipate risks, and provide clarity in high-stakes environments.
Target salary range: $130,986 - $233,154
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
#LI-SH1
LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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