Technical support specialist jobs in East Bay, MI

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Saab, Inc. is seeking a seasoned IT professional to join our growing team. In this hands-on leadership role, you will be responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering exceptional customer satisfaction. The ideal candidate brings a strong technical foundation and a customer-centric mindset, with the ability to manage local IT support operations while contributing to enterprise-wide IT initiatives serving employees and contractors across Saab, Inc. Responsibilities include: Lead and mentor a growing team of IT Support professionals with varying skills and experience levels. Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and within budget. Maintain a high level of customer satisfaction and ensure adherence to published SLAs. Stay current on hardware, software, and IT systems by studying relevant publications and participating in ongoing education. Provide support through phone calls, ticket submissions, and deskside assistance in order of priority. Serve as the highest technical escalation point for IT client infrastructure technologies and assist the IT Infrastructure team as needed. Independently troubleshoot complex issues and implement effective, lasting solutions. Manage service tickets to ensure timely resolution and consistent service delivery. Monitor and manage internal assets to maintain accurate inventory records. Ensure compliance with company and industry standards such as ISO 27001, CMMC, and NIST frameworks. Participate in an on-call rotation to provide after-hours support as required. Travel occasionally (approximately 10%) to support enterprise sites and initiatives. Compensation Range: $90,000 - $112,500 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Required Qualifications: Bachelor's degree in a related field preferred, or equivalent 5+ years of related experience. 6+ years of experience providing technical support and troubleshooting. Proven ability to work autonomously, identify issues, and implement solutions independently. Extensive knowledge of Windows client operating systems. Ability to work effectively under pressure and within time constraints. Strong leadership, communication (oral and written), organizational, and delegation skills. Demonstrated expertise in troubleshooting and problem resolution. 4+ years of experience managing Office 365 environments. 4+ years of experience supporting VMware environments. Working knowledge of Linux and Windows Server operating systems. Desired Qualifications: Experience with patch management tools and methodologies. Knowledge of Teams VoIP systems. Experience with Azure and other cloud-based solutions. Familiarity with VDI (Virtual Desktop Infrastructure) solutions. Experience managing endpoints via Microsoft Intune and/or SCCM. Working knowledge of Cisco LAN and wireless configuration. Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits. Highlights include: Medical, vision, and dental insurance for employees and dependents Generous paid time off, including 8 designated holidays 401(k) with employer contributions Tuition assistance and student loan assistance Wellness and employee assistance resources Employee stock purchase opportunities Short-term and long-term disability coverage About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR yai1AKdXCR

The Technical Support/Quotation Specialist is responsible for a variety of technical sales duties related to the internal sales function, including responding to inquiries received from both customers and potential customers of Oilgear components and order entry. Essential Responsibilities and Duties: Possesses strong knowledge of the product line/brand, including pricing, delivery times, and promotions. Responds to customer requests for quotes (RFQs). Works with purchasing, production, and sales teams to ensure material costs and availability are accurate, and develops strategic pricing when necessary to distribute quotations. Communicates with customers to provide information on using Oilgear products. Handles customer requests for replacing defective parts. Provides backup in field service quoting and scheduling. Receives and responds to all customer inquiries, analyzes requests, and resolves concerns while delivering excellent service and solutions. Answers incoming customer calls regarding order status, inventory availability, pricing, quotes, shipping, etc. Updates orders and posts changes in partial shipments, price differences, and other adjustments. Authorizes merchandise returns, issues credits, and prepares related paperwork. Supports Production and Sales Managers in meeting operational goals. Effectively communicates with internal staff to ensure customer satisfaction. Receives and processes phone and email requests for purchase orders, order changes, and adjustments. Partners with the credit department to resolve disputed credit items. Provides timely feedback to the company regarding service failures or customer concerns. Works with the sales team to exceed customer service expectations. Resolves client complaints and solves problems in a timely manner. Coordinates with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Uses the company database to retrieve and provide relevant customer information. Notes all telephone/email correspondence in the company database. Performs other related duties as assigned by management. Working Environment and Physical Demands: Primarily office-based with occasional visits to manufacturing and test areas. Regular use of computers, phones, printers, and related office equipment. Occasional exposure to shop environments with potential noise, dust, odors, and fumes. Physical activity includes typing, walking, sitting, bending, and stooping. Must be able to lift and carry up to 25 pounds occasionally. Occasional travel to customer sites or vendor facilities (up to 10%). Minimum Qualifications: High school diploma or GED. At least 2 years of customer service experience, preferably in a technical or sales support environment. Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) and related office software. Ability to multitask, prioritize, and handle multiple customer needs in a high-stress environment. Strong telephone, email etiquette, and written communication skills. Strong organizational skills and the ability to manage multiple tasks simultaneously. Ability to communicate effectively and professionally with customers, coworkers, and management. Ability to meet physical demands of the job with or without accommodation. Preferred Qualifications: Previous experience with Epicor ERP. Experience working in the fluid power or hydraulic industry. Advanced knowledge of product pricing and strategic quoting. Previous experience handling RFQs, managing quotes, and communicating directly with customers. Fluid Power Certification Certification in project management or similar field. Additional sales or technical certifications. Competencies: Attention to Detail: Ability to spot errors and inconsistencies, ensuring all quotations, orders, and communications are accurate and up to standards. Customer Focus: A strong commitment to providing exceptional customer service and maintaining long-term customer relationships. Problem Solving: Strong critical thinking skills to address and resolve customer concerns and internal issues promptly and effectively. Adaptability: Ability to adjust quickly to changing priorities, business conditions, and customer needs. Teamwork: Collaborative and works well with others to achieve common goals while maintaining an open and positive attitude. Technical Proficiency: Demonstrates an understanding of the technical aspects of Oilgear's product lines and can communicate this knowledge effectively to customers. Time Management: Efficient in managing workloads and meeting deadlines, ensuring a high level of productivity. Behaviors Required: Proactive: Takes initiative to anticipate customer needs and company requirements. Customer-Centric: Always prioritizes the customer's needs and strives to enhance their experience. Accountable: Takes ownership of tasks and projects and follows through to completion. Collaborative: Willing to assist others and work as part of a team to meet overall objectives. Resilient: Able to handle challenges or setbacks calmly, maintaining focus on achieving customer satisfaction. Results-Oriented: Strives to meet or exceed company goals and customer expectations consistently. Training Requirements: ISO 9001 and QMS process training. Completion of Oilgear safety and compliance programs. ERP and project-management system training. Customer communication and negotiation workshops as required. Personal Protective Equipment (PPE): Safety glasses, steel-toe shoes, and ear protection when in production or test areas. Additional PPE as required by specific customer or shop environments. Why Join Oilgear: As a leader in high-performance hydraulic solutions, The Oilgear Company offers a collaborative environment where innovation, efficiency, and reliability drive every decision. We empower employees with ownership of their work and support ongoing growth through professional development and continuous improvement. The Oilgear Company is an at-will employer.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description: •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. •Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Experience with Polycom and Tandberg video and audio conferencing equipment Candidates must have active Security+ certification Candidates must have ability to work autonomously - independent of direct supervision Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Additional Information Thanks and Regards, Vikas Kumar vikas.kumar(@)360itpro.com

Saab, Inc. is seeking a seasoned IT professional to join our growing team. In this hands-on leadership role, you will be responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering exceptional customer satisfaction. The ideal candidate brings a strong technical foundation and a customer-centric mindset, with the ability to manage local IT support operations while contributing to enterprise-wide IT initiatives serving employees and contractors across Saab, Inc. Responsibilities include: Lead and mentor a growing team of IT Support professionals with varying skills and experience levels. Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and within budget. Maintain a high level of customer satisfaction and ensure adherence to published SLAs. Stay current on hardware, software, and IT systems by studying relevant publications and participating in ongoing education. Provide support through phone calls, ticket submissions, and deskside assistance in order of priority. Serve as the highest technical escalation point for IT client infrastructure technologies and assist the IT Infrastructure team as needed. Independently troubleshoot complex issues and implement effective, lasting solutions. Manage service tickets to ensure timely resolution and consistent service delivery. Monitor and manage internal assets to maintain accurate inventory records. Ensure compliance with company and industry standards such as ISO 27001, CMMC, and NIST frameworks. Participate in an on-call rotation to provide after-hours support as required. Travel occasionally (approximately 10%) to support enterprise sites and initiatives. Compensation Range: $90,000 - $112,500 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Required Qualifications: Bachelor's degree in a related field preferred, or equivalent 5+ years of related experience. 6+ years of experience providing technical support and troubleshooting. Proven ability to work autonomously, identify issues, and implement solutions independently. Extensive knowledge of Windows client operating systems. Ability to work effectively under pressure and within time constraints. Strong leadership, communication (oral and written), organizational, and delegation skills. Demonstrated expertise in troubleshooting and problem resolution. 4+ years of experience managing Office 365 environments. 4+ years of experience supporting VMware environments. Working knowledge of Linux and Windows Server operating systems. Desired Qualifications: Experience with patch management tools and methodologies. Knowledge of Teams VoIP systems. Experience with Azure and other cloud-based solutions. Familiarity with VDI (Virtual Desktop Infrastructure) solutions. Experience managing endpoints via Microsoft Intune and/or SCCM. Working knowledge of Cisco LAN and wireless configuration. Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits. Highlights include: Medical, vision, and dental insurance for employees and dependents Generous paid time off, including 8 designated holidays 401(k) with employer contributions Tuition assistance and student loan assistance Wellness and employee assistance resources Employee stock purchase opportunities Short-term and long-term disability coverage About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

As a Service Desk Technician II, you'll act as the primary on-site technical resource for needs surfaced around our Traverse City campus. Working closely alongside the global Service Desk teams, you'll provide intermediate-level support to internal users, handling IT inquiries and resolving issues that require administrative access. As a Level II Technician, you will work closely with the Level I offshore team, mentoring and supporting them in resolving common user issues, while also taking on more complex tasks that require advanced troubleshooting, system access, or a hands-on, physical presence. Ready to get in the driver's seat? Join us! What You'll Do: Provide Level II support for technical issues and service requests, with a focus on timely and effective resolution via ServiceNow. Respond to, and act as the primary owner for, on-site technical support needs assigned via the dedicated on-site support queue. Act as an escalation point for the Level I support team, offering mentorship and guidance to resolve recurring or advanced issues. Perform administrative and system-level tasks that require access unavailable to the Level I team, including troubleshooting and resolving more complex problems. Assist with ensuring internal Knowledge Base dependability, providing feedback or suggestions for new documentation to the Knowledge Management team as needs are identified. Maintain ownership and follow-up of assigned incidents and request backlog, ensuring SLAs are met alongside scheduled team meetings, trainings, and troubleshooting appointments. Collaborate with internal support teams to review, escalate, and resolve issues requiring multiple team dependencies. Assist with hardware and software deployment, setup, and configuration as needed for on-site users. This Might Describe You: 2-4 years of experience in IT support or Service Desk environments. Strong troubleshooting and self-starting abilities, demonstrating comfortability researching new problems for potential fixes. Ability to mentor and collaborate with junior team members, providing guidance and support to the Level I team. Familiarity with ServiceNow or similar IT service management platforms. Strong written and verbal communication skills, with the ability to work effectively in a fast-paced environment. Familiarity with Active Directory, Microsoft Azure, remote desktop support tools, and common network troubleshooting concepts. Experience with IT systems that require administrative access. Ability to work onsite M-F and provide in-person support as needed. Ability to participate in on-call rotation for off hour urgent technical needs. Other Things to Note This role must be worked from onsite in our corporate offices located in Traverse City, Michigan. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email ********************** for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Join Our Team as a Senior Member Specialist & Lending support (MSR3) Where exceptional service, financial guidance, and meaningful member relationships come together. Are you passionate about helping people reach their financial goals? Do you enjoy a fast-paced environment where every day brings something new? Forest Area Federal Credit Union is looking for a skilled Senior Member Specialist & Lending support (MSR3) to provide top-tier service, support our members through their financial journeys, and play a key role in growing our lending and member service operations. ✨ What You'll Do As a Member Service Representative III, you will be the go-to expert for our members. In this role, you will: Communicate daily with members and deliver an outstanding service experience. Process debit disputes, wires, stop payments, and a variety of member transactions. Open all account types including personal, business, HSA, and IRA accounts. Receive, prepare, and organize member loan applications for underwriting. Guide members through the loan process-providing education, options, and solutions. Complete required Financial Counseling certification to better support members' needs. Cross-sell credit union products such as checking, savings, loans, and loan protection. Ensure all documentation is complete, accurate, and compliant with CU policies and regulations. Support teller operations as needed-processing deposits, withdrawals, payments, and balancing your cash drawer. Assist with member follow-ups, correspondence, record updates, and general administrative tasks. Act as a liaison between members and internal departments to ensure seamless service. Perform additional duties to support branch operations and team success. 💡 Your Impact You will play a pivotal role in: Delivering prompt, accurate, and friendly service to every member. Meeting or exceeding monthly goals in loans, cross-sales, and service quality. Ensuring error-free processing of all accounts, loans, and documentation. Troubleshooting member issues with clarity, patience, and professionalism. Upholding all compliance, regulatory, and credit union standards. 📚 What You Bring 1-3 years of related financial, banking, or member service experience. Education: Associate degree or Completion of relevant certification, licensing, or specialized training. Certified Financial Counselor Strong communication and problem-solving skills. Ability to multitask in a dynamic, member-focused environment. A passion for helping members succeed financially. 🌱 Why You'll Love Working Here At Forest Area FCU, you're not just filling a position-you're joining a community-focused team dedicated to making a difference in the lives of our members. You'll have opportunities to grow, learn, and advance while contributing to a supportive and collaborative environment. If you're ready to take the next step in your financial services career, we'd love to hear from you! Apply today and help us continue delivering exceptional service to our members. View all jobs at this company

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Position Details: Job Title/Id: Technical Support (#465136) Location: Grayling, MI Duration: 05 months (Strong Possibilities of Extension) Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Years of Experience: 1 to 3 years of experience in the field or in a related area. Job Description: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Qualifications Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Additional Information All your information will be kept confidential according to EEO guidelines.

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow , Kiri , Babybel , Boursin Nurishh , Pom'Potes and GoGo squeeZ , as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024. Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you! Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project! #IWorkForAllForGood Job Title: IT Technician Reports to: IT US Squeeze Infrastructure Manager Location: Grawn, TVC Job Summary: The Local IT Technician provides support to users in our plant and managing L1 tickets and is involved on some projects helping project managers. Job Responsibilities & Tasks: · Manage production and operations technical services o Install or repair computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations. o Install and configure local area data communications networks which may carry data, voice and video communications following organization standards. o Manage server's system and VoIP following the technical plans. o Install, troubleshoot and support various printers - HP and Zebra o Install, troubleshoot and support Axel (Thin Client) units o Create and Maintain Standard Operating Procedures/Documentation · Maintain a high level of customer service o Respond to user questions and explain the operation of network applications and equipment. o Train and interact with end-users and training on equipment, software, process etc. o Capacity to take over other site's issues (Toronto, NYC, Nampa or BEL sitess) o Maintaining a good ticket management (request, incident, security topics). o Managing stock on your site. · Quality o CMDB maintaining a good quality of the information of the site (IPAM, Computer, Software, equipment) o Work toward compliancy, conformity, and IT hygiene: AD object, Computer update, CMDB CI Computer, Renewal computer. o Backlog quality: Provide the services and solve the incidents respecting the defined service level agreements · All other duties as assigned Key Performance Indicator (KPI): Response and resolution time for every ITSD ticket Dashboard on PC compliancy Dashboard on hardware asset management Position Requirements: EDUCATION · Associate degree in IT or Computer Science minimum required. EXPERIENCE · 3 + Years of information Systems Experience supporting general help desk · Prior Manufacturing experience is a plus but not required · Prior Food industry experience is a plus but not required SKILLS · Team player with the ability to learn quickly, stay organized and highly motivated · Excellent written and verbal communication skills · Experience with standard office tools: Microsoft Office, Windows, Acrobat, etc. · Prior experience with Cisco switches/VoIP/Wi-Fi is a plus. · Experience with Ivanti is a plus. · Experience with Avaya IP Office / Office@Hand is a plus. · Ticket System ServiceNow experience is a plus. · Experience or sensitivity on security is a real plus. · Ability to work in matrix environment with minimal supervision. PHYSICAL & TRAVEL REQUIREMENTS · Must be able to work in normal office conditions and in the manufacturing plant. · Must be able to work a minimum of 8 hours per day and be on his/her feet for extended periods of time. · Must be able to lift up to 40 lbs. If you think that this job is for you, please click now on the button "Apply". The recruitment team of your site will contact you very soon.

More Than Just Care, It's Community Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country. Invested in You * Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. * Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. * Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. * Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings Job Description A Day in the Life * A Technical Support Analyst is responsible for IT equipment implementation and support functions. Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment. This level is staffed by experienced staff with sufficient educational background and/or experience to qualify them to perform most tasks independently. * Provides operational support of technology. Provides concise, timely and detailed documentation of activities related to hardware/software service requests, installations and removals. * Responsible for maintenance of technical documentation of operational processes and procedures. Responsible for maintenance of departmental documentation including hardware and software inventories. * Monitors and processes tickets. Monitors, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures. Escalates more complex issues to appropriate IS resources. * Responsible for preparation, installation and removal of hardware and software. Responsible for connection of hardware to the network. * Required to work with vendors or other IS staff in resolving application, operating system, desktop, network and hardware issues. Performs pre-defined functions during downtime procedures including departmental rounding and relaying pertinent information to the command center. Performs spreadsheet, database and word processing functions. * Maintains proper security at all times. Manages multiple tasks simultaneously without significant supervision. Provides ideas for improving customer service. * Performs analysis to solve business or technological issues with occasional guidance. Provides one-on-one education to users. * Performs other duties as assigned. Qualifications What's Required One of the following are required: * Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems. * Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one-year related experience. * Associate degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems and two years of related experience. * High school diploma or GED and four years experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems Additional Information Are you Munson Material?

Job Description JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. As part of our team, full and part time employees will enjoy the following benefits and perks: One FREE meal per shift 401K with match (after 1 year) plus weekly contributions Weekly Pay Days and Daily Pay Available Paid Time Off (PTO), Paid Holidays & Jury Pay Voluntary Vision Voluntary AFLAC Plans Available Employee Referral Program Gas Discounts at our Markets Cannabis Store Discounts Giftshop and Food Discounts Employee appreciation events and prizes In addition, full time employees are eligible for the following: Competitive Medical, Dental, Prescription Plans Paid Bereavement Life Insurance Coverage Voluntary Short and Long Term Disability Coverage Voluntary AFLAC Plans Available Seasonal employees contact the Benefits Department for eligible benefits and perks!! We look forward to having you join our team and being a part of our mission. JOB SUMMARY The IT Intern position will work under direct supervision and be introduced to all areas of Information Technology across all properties. This position does not guarantee continued employment with the EDC IT Department and the Intern is welcome to apply to openings within the department, at which time the Intern's experience will be given strong consideration. Upon request, a letter of recommendation can be provided to the Intern. ESSENTIAL JOB FUNCTIONS Ensure interactions with internal and external guests follow the guidelines of the ACT Customer Service Program. Study, observe, assist and learn a variety of tasks in all areas of IT. Work productively and professionally with various employees in IT department and company. Maintain confidentiality at all times. Document accomplishments and learned procedures/processes for purpose of self-progress reports. Ability to work a flexible schedule to include weekends when required. Attend additional educational courses in Information Technology throughout internship period (courses/training to be approved by Help Desk Supervisor). Special projects as assigned by Management. Rotate between IT office locations for cross training. Any other duties as assigned by IT Management. MINIMUM JOB QUALIFICATIONS Education & Experience Required High School Diploma, GED or equivalent experience. Be currently enrolled in an IT related field/study at a University, College, or Community College and have the option to receive college credit for the internship (proof of enrollment required). Certification/Licenses Required Obtain Gaming License upon hire Valid state issued Driver's License and be insurable by the company's insurance carrier. Skills Required Relevant experience and customer service skills. Communicate verbally and in written form and possess active listening skills. Abilities Required Work productively under strict time restraints with variable deadlines. Must be physically able to operate a variety of job-related machines and/or office equipment. Physical demand requirements are at levels of those for sedentary or office environment work. Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts. Additional Job Requirements Must be 18 years old. Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment. Must successfully pass a job interview. SUPERVISORY RESPONSIBILITIES None EQUIPMENT TO BE USED Multi-line phone, computer, printer, copier and fax WORKING CONDITIONS Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations and people without losing perspective while remaining focused positive and professional. Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance. Travel may be required for the needs of the business or for further training regarding the department or the business. The need for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must practice all safety policies, procedures and standards as set by OSHA. PREFERENCE STATEMENT Grand Traverse Resort and Casino's preference policy will apply. Grand Traverse Band of Ottawa and Chippewa Indians Other Federally Recognized Native Americans In-House Veteran Applicants External Applicants Please provide documentation and/or ID in accordance with the preference policy. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. As part of our team, full and part time employees will enjoy the following benefits and perks: One FREE meal per shift 401K with match (after 1 year) plus weekly contributions Weekly Pay Days and Daily Pay Available Paid Time Off (PTO), Paid Holidays & Jury Pay Voluntary Vision Voluntary AFLAC Plans Available Employee Referral Program Gas Discounts at our Markets Cannabis Store Discounts Giftshop and Food Discounts Employee appreciation events and prizes In addition, full time employees are eligible for the following: Competitive Medical, Dental, Prescription Plans Paid Bereavement Life Insurance Coverage Voluntary Short and Long Term Disability Coverage Voluntary AFLAC Plans Available Seasonal employees contact the Benefits Department for eligible benefits and perks!! We look forward to having you join our team and being a part of our mission. JOB SUMMARY The IT Intern position will work under direct supervision and be introduced to all areas of Information Technology across all properties. This position does not guarantee continued employment with the EDC IT Department and the Intern is welcome to apply to openings within the department, at which time the Intern's experience will be given strong consideration. Upon request, a letter of recommendation can be provided to the Intern. ESSENTIAL JOB FUNCTIONS Ensure interactions with internal and external guests follow the guidelines of the ACT Customer Service Program. Study, observe, assist and learn a variety of tasks in all areas of IT. Work productively and professionally with various employees in IT department and company. Maintain confidentiality at all times. Document accomplishments and learned procedures/processes for purpose of self-progress reports. Ability to work a flexible schedule to include weekends when required. Attend additional educational courses in Information Technology throughout internship period (courses/training to be approved by Help Desk Supervisor). Special projects as assigned by Management. Rotate between IT office locations for cross training. Any other duties as assigned by IT Management. MINIMUM JOB QUALIFICATIONS Education & Experience Required High School Diploma, GED or equivalent experience. Be currently enrolled in an IT related field/study at a University, College, or Community College and have the option to receive college credit for the internship (proof of enrollment required). Certification/Licenses Required Obtain Gaming License upon hire Valid state issued Driver's License and be insurable by the company's insurance carrier. Skills Required Relevant experience and customer service skills. Communicate verbally and in written form and possess active listening skills. Abilities Required Work productively under strict time restraints with variable deadlines. Must be physically able to operate a variety of job-related machines and/or office equipment. Physical demand requirements are at levels of those for sedentary or office environment work. Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts. Additional Job Requirements Must be 18 years old. Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment. Must successfully pass a job interview. SUPERVISORY RESPONSIBILITIES None EQUIPMENT TO BE USED Multi-line phone, computer, printer, copier and fax WORKING CONDITIONS Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations and people without losing perspective while remaining focused positive and professional. Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance. Travel may be required for the needs of the business or for further training regarding the department or the business. The need for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must practice all safety policies, procedures and standards as set by OSHA. PREFERENCE STATEMENT Grand Traverse Resort and Casino's preference policy will apply. Grand Traverse Band of Ottawa and Chippewa Indians Other Federally Recognized Native Americans In-House Veteran Applicants External Applicants Please provide documentation and/or ID in accordance with the preference policy. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Full-time Description Britten, Inc. is a SMB, veteran-owned (VOSB), creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 35+ years, we've leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper. Located in Traverse City, Michigan, this creative production studio known as Britten seeks talented individuals to join our team. We've built a reputation for saying "yes" to projects others won't touch. Our people make that possible, individuals who put a premium on thoughtful service, care about the people next to them, and are willing to go the extra mile on projects they touch. Click here to learn more about Britten, Inc. ****************** What We Seek... We are looking for talented, creative, enthusiastic and motivated people who genuinely care about what they do. The Metal Hardware Assembler is responsible for operating the appropriate CNC, fabrication and power tool equipment while following all safety precautions as required. The right candidate will have a fun, confident and positive attitude while ensuring customers' orders are manufactured to world class specifications. A good sense of humor, resourceful mindset and passion for custom manufacturing is required. We want people who align with and can live our core values: We Say Yes We Hustle We Think Bigger We Keep Promises We Build People Up Job Summary and Job Functions Cut and assemble materials to specifications Quality check each order to ensure standards are met Package each order to completion and prepare for shipment Use power tools and hand tools to cut and prepare raw materials for assembly Use tape measures, squares, protractors, angle finders to accurately cut and drill holes in metal and wood Cut, grind, drill, and lay out a wide variety of materials Operate industrial forklift Complete required documentation in a timely manner Follow all safety standards and procedures Keep the shop and work area clean and organized Work with a sense of urgency to meet short deadlines without compromising quality Align with and believe in the company's core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up Other Duties Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice. Requirements Ability to read and interpret mechanical documents and drawings Mechanical inclination and willingness to dive in, get your hands dirty, and work Familiarity with a variety of hand tools, electric drills, air tools and preventive maintenance Experience in construction, fabrication and metal all a plus Computer savvy with a basic understanding of computer programs Able to be flexible with work schedule, occasional extra hours or weekend work may be required Align with and believe in the company's core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up Physical Demands and Work Environment Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Standing. Particularly for sustained periods of time. Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. Compensation and Benefits A competitive hourly rate and/or salary is being offered and a full benefits package for all full-time positions. Benefits Package Highlights: Medical, Dental and Vision Insurance coverage options 401K with employer match of contribution (Employer match equal to 50% of contributions to the plan, up to 6% of employee's pay) Paid Holidays Paid Time Off (Full time employees) Educational Assistance Life Insurance-company provided Reimbursement for safety glasses and/or work boots (if position requires and qualifies) Company provided safety, skill development and/or leadership training opportunities Britten, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Britten, Inc. is a drug free employer.

The IT Support Technician is a vital part of Interlochen, ensuring the seamless operation of technology in a dynamic and creative environment. This role provides technical support, troubleshooting, and maintenance across campus, ensuring that hardware, software, and network systems run efficiently. By resolving technical issues, assisting with system upgrades, and offering user training, the IT Support Technician empowers students, faculty, and staff to focus on their artistic and academic pursuits. This position is instrumental in maintaining a reliable, secure, and innovative technology infrastructure that supports Interlochen's mission of fostering artistic excellence. The typical schedule for this position is Monday through Friday from 8:00 AM to 4:30 PM with occasional Saturday and off-hour shift support as needed. Essential Duties & Responsibilities: Technology Support: Provide technical assistance across various support channels, troubleshooting and resolving IT-related issues efficiently. Technology Deployment: Set up and configure laptops, desktops, classroom equipment, printers, and audiovisual equipment for campus use. Collaboration & Communication: Work closely with faculty, staff, and administrators to understand and address technology needs; contribute to team projects such as operating system upgrades. Customer Service: Deliver responsive, user-friendly support to faculty, staff, students, and guests; educate users on best practices and troubleshoot common technical problems. Technology Systems & Training: Learn and support Interlochen's technology systems, learning management system, classroom technology, and meeting space technology. Support Channels: Assist users in person, over the phone, and through the IT support ticketing system. Fast-Paced Team Environment: Work effectively in a dynamic setting to ensure smooth technology operations. Vendor & Contractor Coordination: Occasionally interact with external vendors and contractors to support major IT functions. Project Management: Balance project work with daily technical support duties while maintaining strong attention to detail. System Maintenance & Upgrades: Assist in maintaining and updating systems, including mac OS, Google Workspace, and educational technology platforms like Canvas.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Years of Experience: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. •Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Qualifications Experience with Polycom and Tandberg video and audio conferencing equipment Candidates must have active Security+ certification Candidates must have ability to work autonomously - independent of direct supervision Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Additional Information Thanks and Regards, Vikas Kumar Vikas.kumar(@)360itpro(dot)com

Job Description The IT Support Technician is a vital part of Interlochen, ensuring the seamless operation of technology in a dynamic and creative environment. This role provides technical support, troubleshooting, and maintenance across campus, ensuring that hardware, software, and network systems run efficiently. By resolving technical issues, assisting with system upgrades, and offering user training, the IT Support Technician empowers students, faculty, and staff to focus on their artistic and academic pursuits. This position is instrumental in maintaining a reliable, secure, and innovative technology infrastructure that supports Interlochen's mission of fostering artistic excellence. The typical schedule for this position is Monday through Friday from 8:00 AM to 4:30 PM with occasional Saturday and off-hour shift support as needed. Essential Duties & Responsibilities: Technology Support: Provide technical assistance across various support channels, troubleshooting and resolving IT-related issues efficiently. Technology Deployment: Set up and configure laptops, desktops, classroom equipment, printers, and audiovisual equipment for campus use. Collaboration & Communication: Work closely with faculty, staff, and administrators to understand and address technology needs; contribute to team projects such as operating system upgrades. Customer Service: Deliver responsive, user-friendly support to faculty, staff, students, and guests; educate users on best practices and troubleshoot common technical problems. Technology Systems & Training: Learn and support Interlochen's technology systems, learning management system, classroom technology, and meeting space technology. Support Channels: Assist users in person, over the phone, and through the IT support ticketing system. Fast-Paced Team Environment: Work effectively in a dynamic setting to ensure smooth technology operations. Vendor & Contractor Coordination: Occasionally interact with external vendors and contractors to support major IT functions. Project Management: Balance project work with daily technical support duties while maintaining strong attention to detail. System Maintenance & Upgrades: Assist in maintaining and updating systems, including mac OS, Google Workspace, and educational technology platforms like Canvas. 1+ year of IT help desk support or an equivalent 2+ year degree or related certifications (required). Experience in a school or educational setting (preferred). Familiarity with mac OS, Google Workspace, and educational technology such as Canvas (preferred). Ability to manage and balance project work with daily support duties. Highly motivated with strong organizational skills. Strong critical thinking and analytical skills.