Technical support specialist jobs in Effingham, IL

🏫Attention education consulting applicants. I am looking to fill 2 Information Technology Support Specialist contracts in a school district🎓 Job Title: IT Consultant / Information Technology Support Specialist (Contract) Duration: 3-12 Month Contracts (Extensions Common) Type: W2 Contract or Corp-to-Corp Industry: Higher Education / School Systems Why This Role? Universities and large school systems are investing heavily in IT modernization, cybersecurity, and system upgrades-and they need experienced IT professionals now , not after a 6-month hiring cycle. This is a consulting-style contract role where you'll support education clients on high-impact initiatives while enjoying: Consistent contract work Stable, long-term projects Predictable schedules (little to no on-call) Meaningful work supporting students, faculty, and staff What You'll Do Depending on the engagement, you may work on one or more of the following: Provide Tier 1-2 helpdesk and desktop support for faculty, staff, and students Troubleshoot Windows, mac OS, Microsoft 365, and common academic applications Support identity and access management (Active Directory, Azure AD) Assist with system upgrades, migrations, and rollouts (ERP, LMS, CRM) Document issues and resolutions in a ticketing system Collaborate with project managers and senior engineers on modernization initiatives Deliver white-glove support in a professional, customer-facing environment

. ONLY APPLY IF YOU ARE LOCAL TO NORTHERN ILLINOIS We are seeking a highly skilled and motivated Marking, Coding, and Labeling Field Technician to join our team. The technician will be responsible for the installation, maintenance, and troubleshooting of marking, coding, and labeling systems used in various industries. This role requires a strong technical background, attention to detail, and the ability to work independently in a fast-paced environment. Key Responsibilities: 1. Installation and Setup: Perform the installation, configuration, and setup of marking, coding, and labeling equipment, including printers, coders, labelers, and related software systems at client sites. 2. System Maintenance: Conduct routine maintenance tasks, such as cleaning, calibration, and replacement of parts, to ensure optimal performance and minimize downtime of marking, coding, and labeling systems. 3. Troubleshooting and Repairs: Diagnose and resolve technical issues with marking, coding, and labeling equipment, including hardware, software, and connectivity problems. Implement repairs and replacements as needed. 4. Quality Control: Ensure the accuracy, legibility, and adherence to industry standards of printed labels, codes, and markings by performing regular quality checks and adjustments. 5. Training and Support: Provide training and support to clients on the proper use and maintenance of marking, coding, and labeling systems. Address any questions or concerns and offer troubleshooting guidance when required. 6. Documentation: Maintain accurate records of installations, repairs, maintenance activities, and customer interactions. Prepare reports and documentation as necessary. 7. Upgrades and Enhancements: Stay updated on the latest technological advancements in marking, coding, and labeling systems. Recommend and implement upgrades and enhancements to improve system efficiency and performance. 8. Safety Compliance: Adhere to safety protocols and guidelines while working on client sites. Ensure compliance with industry regulations and standards. Salary/Benefits $ 50k - $90k Starting based on qualifications Health benefits, 401(k) program Additional Requirements: Proficiency in troubleshooting and resolving technical issues with hardware, software, and connectivity. Familiarity with industry standards and quality control processes for printed labels, codes, and markings. Excellent problem-solving skills and the ability to work independently. Strong organizational and time management skills to prioritize tasks and meet deadlines. Effective communication and interpersonal skills for interacting with clients and providing training and support. Attention to detail and a commitment to accuracy. Valid driver's license and willingness to travel to client sites as needed.

BIRDS ON A CABLE needs a new Starling … but what is a BIRD ON A CABLE ? Birds on a Cable is a small and personal IT consulting company in Chicago that breaks the mold of your typical “IT Guy.” Flat out, we don't want to be that guy, and we don't want to hire that guy. We want to make complex and difficult computer topics easy to understand for our clients. In doing so, we also want to develop actual relationships with our clients. We want our clients to enjoy calling us instead of dreading it. Our goal is to fix problems as efficiently as possible, with creative thinking to find the best solution for the situation. We work with the lights (and music) on. We work hard. Since we support everything from small startup shops to restaurants and law firms, we have an array of tricks in our tool belt and are always looking for more. so what's THE JOB ? We need a Technical Support Specialist in a full-time position. This includes the installation, repair, and tweaking of hardware and software for end users; as well as the coordination and planning for major projects and upgrades. We are growing, and our clients are growing; there is limitless administration with M365, SharePoint Exchange, and even on-prem systems. There is so much opportunity for growth. what are we looking for in an APPLICANT ? Our new Bird will have a solid understanding of Windows-based environments and platforms, as well as OSX generalities. We need someone with strong hardware troubleshooting skills. Someone able to pinpoint software errors and resolve them permanently. A good teacher, reminding users how to print to PDF or access OneDrive from mobile phones. Someone available for a full-time position with a work-hard, play-hard personality. Math is hard, but this JOB will be about: 31%: Face-to-face technical support to client end-users. New user onboarding and hand-holding. Responding to client (and fellow-Bird) requests from all angles, including: email, ticketing systems, chat. You will be on your toes. 37% Remote installs, configurations, and troubleshooting of software/hardware/network appliances in mixed environments. 25%: Communication of client needs, project opportunities, solution gathering. 7%: Meetings, happy hours, gatherings. YOU would fit in at BIRDS ON A CABLE if … You are a positive personality that can handle client interaction with care; you have a personal commitment to completely satisfying a customer. You can work and think in a fast-paced environment. Some days move fast, and we shift from one support issue to the next without much of a breath. § You are self-motivated and independent. Some days move slow, and we have a list of projects that need start-to-finish tending. § You are technically savvy. You can identify or research a problem, and follow-through to resolution. § You are detail-oriented and possess strong communication skills. § You can roll with the punches of a young IT company, make a positive impact and help us grow. § You have ideas. § You have a sense of humor. what do you NEED to apply? 2+ years professional experience providing software and hardware technical support services to end-users. 2+ years of experience supporting a Microsoft Windows environment. Knowledge of basic networking concepts. Ability to lift and transport equipment heavier than 50lbs. so what are the PERKS? We have medical, dental and vision plans available after a month on the job; a retirement plan after your first Birdversary (that's one year, happy hour included). We compensate with a traditional salary as well as bonus structure. We give a kickback for personal phone/tech use. We believe in summer Fridays. Casual dress, some free food, a good number of happy hours and outings. Personal transportation is a big plus, but not a must. INTERESTED? Wonderful! We look forward to your application. Be sure it includes: a COVER LETTER that illustrates why you're right for this position. We'd love to hear about the customer/client service moment you're most proud of in your career. Please note that communication is key, and this letter will demonstrate that you articulate your thoughts clearly. and a SUCCINCT RESUME, complete with references. Anything that exceeds 2pgs will be discarded. FINAL NOTES: Candidates undergo a full background screening and credit check. All applications remain confidential.

Must have 1+ years of IT Support experience. We're looking for an IT Support Technician to provide desk-side and remote support for about 900 users. This role handles daily tickets, troubleshooting, and setups while maintaining excellent customer service. Key Responsibilities: Support end users v Troubleshoot hardware/software issues on Dell desktops and iOS devices Set up new systems and install software Manage accounts in O365 and Active Directory Provide printer and telecom support Resolve email and iPhone issues Skills & Experience: Strong knowledge of O365, Active Directory, and Windows Experience with Dell hardware, iOS, and general break/fix support Familiar with ticketing systems Excellent customer service and communication skills 1-3 years of IT support experience preferred Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

The Server Administrator is responsible for the design, implementation, maintenance, and performance of the organization's physical and virtual server infrastructure. This role supports the credit union's mission by ensuring high availability, security, and efficiency of server-based services that support critical operations, member-facing systems, and internal applications. This position provides Tier 3 support and participates in strategic planning and technical documentation. Level I and II analysts primarily focus on routine support tasks and escalating unresolved issues. Key Responsibilities may Include: Server Infrastructure Management · Design, implement, administer, and monitor physical and virtual servers, including hardware lifecycles and OS patching. · Deploy and manage Microsoft Windows Server environments, including Active Directory, DNS, DHCP, SQL, File, and Print Services. · Manage virtualization platforms (VMware or Hyper-V), server clusters, and SAN storage systems. · Oversee enterprise backup, recovery, and disaster recovery strategies in alignment with business continuity plans. Network Administration · Design, implement, monitor, and maintain LAN/WAN, SD-WAN, remote access, and cloud connectivity technologies. · Configure and maintain routers, switches, firewalls, and network hardware/software. · Administer VPNs, encryption, and firewall rules to maintain a secure network posture. · Ensure accurate network diagrams, documentation, and asset inventory records. Monitoring and Performance · Continuously monitor system performance, health, and logs to proactively identify and resolve issues. · Conduct regular system audits to determine capacity, performance trends, and compliance gaps. · Perform software updates, security patches, and certificate renewals in accordance with change control procedures. · Serve as system administrator for business applications such as Jack Henry products (CFM, Synergy, Image Center) Security and Compliance · Apply and manage OS patches, updates, and software upgrades according to change management policies. · Maintain documentation for server configurations, procedures, and compliance audits. · Ensure all activities comply with internal policies and external regulatory requirements (e.g., BSA, GLBA). Support and Collaboration · Provide Tier 2/3 escalation support for the IT Service Desk and assist with end-user issues when necessary. · Coordinate with vendors and other departments for system implementations and issue resolution. · Train IT staff on new technologies, tools, and procedures. · Participate in on-call and scheduled maintenance windows. Qualifications: Required: · Bachelor's degree in Computer Science, MIS, or a related field. · Equivalent work experience may be considered in lieu of a formal degree. · Minimum of 3 years of experience in Microsoft Windows Server infrastructure administration. · Proficiency in Microsoft Windows Server, PowerShell, SQL Server, and Group Policy. · Experience with networking hardware/ software and managing LAN, WAN, SD-WAN environments. · Experience in enterprise backup and disaster recovery planning. · Must possess or be able to obtain CompTIA Security+ and CompTIA Server+ within 180 days of hire. · Familiarity with system performance tools, monitoring solutions, and ticketing systems. Preferred: · 6+ years of IT experience supporting multi-site environments. · Certifications such as Network+, Microsoft, Cisco, VMware · Experience working in a credit union or similar regulated financial institution · Knowledge of NCUA regulatory reporting requirements and compliance standards like PCI or FFIEC. · Working knowledge of Microsoft 365 administration. Work Conditions · Must be able to lift and carry equipment weighing up to 50 lbs and work within server rooms or data center environments. · This position is primarily on-site and not eligible for remote work. · Requires frequent use of computers and regular engagement in hands-on technical troubleshooting. · Occasional travel to branch locations is required. · Must be willing to work flexible hours, including evenings and weekends, to support scheduled maintenance. · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. Additional Expectations · Standard office environment with periodic extended hours during month-end and year-end reporting · Occasional travel may be required for training or audits · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. We are an equal opportunity employer

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365 Configure and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: *******************************************************************

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

The secret to the Maschhoffs' success has always been its people. We are committed to finding team members who are passionate about pigs and share the same family values that make this company successful. Job Duties & Accountabilities Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools. Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity. Support end-user training where required. Support all company IT policies and data protection standards. Escalate support issues to appropriate personnel as needed. Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation. Collaborate with other departments for problem resolutions as necessary. Create system/user documentation. Maintain Computer/IT equipment asset listing. Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols. Be on call on a rotational basis. Knowledge of: Microsoft windows Operating Systems Microsoft Office Suite Printer installation and support Mobile devices including tablets and phones Basic Networking Familiarity with ITSM tools Skill in: Customer service Clear and concise verbal, written and telephone communication Time management and prioritization with incoming tasks/requests Ability to: Be on call per the on-call rotation Analyze complex problems and make sound recommendations Perform administrative tasks, including creating documentation and tracking incident tickets Operate independently as well as in a group setting Compensation and Benefits: Targeted pay range of $50,000-$56,000 USD per year, depending on experience and qualifications. The Maschhoffs offers full-time regular employees a comprehensive benefits package including: Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan. Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%. Group rate vision benefits. Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies. Short Term and Long Term Disability coverage, at no cost to the employee. A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested. A generous paid time off program, including a life event day and volunteer day each year for full time employees. Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics. QualificationsEducationPreferred High School or better. ExperiencePreferred1 year: 1 year of Related Experience A career with The Maschhoffs is packed with benefits Competitive hourly pay: Excellent Health Insurance (Medical/Dental/Vision) including: The Maschhoffs covers on average $11,000-$17,000 in benefits annually Company contributions to Health Savings Account Short Term/Long Term Disability No-cost counseling sessions Full-time employees are eligible the 1st of the month following 30 days! 401K plan with up to 4% company match Accrued Paid Time Off plus a paid Life Event Day! Bi-annual production bonus program School Tuition Reimbursement Program Extra money earned through our referral program Discounted Pork Packs (including loins/ribs/bacon and more!) Visit our website to apply: IT Support Specialist I | The Maschhoffs

Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot • L2 Workstations operational support • Monitor and report on User experience. Report on Workstation image deployments and patch compliance metrics Salary Range: $60,000 $70,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Company: One of Our Clients Job Description: Job Title: IT Technician Location: Indianapolis, IN 46225 Duration: 06+ Months (Extendable) Pay Rate: $35.00 - 39.12/hr on W2 Qualifications: High School Diploma/GED. Qualified candidates must be legally authorized to be employed in the United States. • Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional • Completed Microsoft 365 Fundamentals Certification • Previous Help desk experience • Previous Customer Service experience Responsibilities: Technicians will be the “face of IT”, working directly with client resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, client Technology Center-North and client Technology Center-South) Description: • As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology. • You will bring your technical and customer experience to troubleshoot technical issues when they arise. • With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across client. • Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles • Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.) • Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers. • Basic understanding of multiple operating systems (Windows, Mac, iOS) • Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional) The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs. Comments/Special Instructions This is an onsite position with occasional travel to client other sites within Indianapolis which is in a 10 mile radius. The manager is looking to hire 1 worker and if the worker shows good performance, they will be extended for another 6-12 months. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for the Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group)

This is a 6 to 12 month long contract, with the potential to go fulltime ONSITE 4 DAYS A WEEK IN WOOD DALE, IL 60191 Required Skills & Experience 5+ years of Service Desk experience Strong understanding of IT hardware, software, and networking concepts Hands on experience supporting both Windows and Mac operating systems Experience supporting and troubleshooting and supporting MS Office Suite Excellent written and verbal communication Hands on experience working with and supporting barcode products/scanners (ie: Zebra Honeywell) Nice to Have Skills & Experience IT Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified Desktop Support Technician Previous hands on experience and knowledge working with IT Service Management (ITSM) tools - ServiceNow, Remedy or ManageEngine Job Description An employer in Wood Dale, IL is looking for a IT Service Desk/Desktop Engineer to join their team. This person will be the first point of contact as users within the organization are seeking assistance and support for any IT related issues. Daily responsibilities will include but not be limited to taking inbound calls and managing support tickets via phone, email, or chat, troubleshooting hardware and printer issues, and resolving common software application issues such as password resets. Candidate must have excellent customer service experience and go getter attitude as they will be interfacing with individuals across the entire organization. This person must have good written and verbal communication and be comfortable working in a fast-paced work environment. Based on knowledge and years of experience, this position offers a pay range of $22-25/hr.

Objectives Provide technical support for computer systems and users. 4.0 Tasks and Delivery Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources. Responsible for providing technical support for usage of mac OS and Windows OS computers. Responsible for maintaining mac OS computer record enrollments in Apple Business Manager and JAMF Pro. Responsible for providing access to projects, groups, mailing lists, and Slack. Responsible for debugging issues with multi-factor authentication setup. Responsible for Improving existing helpdesk service processes where applicable. * Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups. Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services. Responsible for onboarding new users at the facility/directorate. Responsible for assisting with user communication as appropriate. Responsible for updating and tracking customer-reported issues from submission to resolution. Responsible for the fulfillment of IT service catalog requests from customers 5.0 Required Knowledge, Skills, and Abilities 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support Bachelor's degree in Computer Science, Information Technology, or related field Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders Strong verbal and written communication skills Strong testing and troubleshooting skills to identify process bottlenecks Self-starter and a team player Hands-on knowledge using ticketing software (eg. ServiceNow) Some experience working in UNIX/Linux environments Some working knowledge of shell scripting or other coding experience

Onsite role Virtual Interviews SaaS Application Support Specialist Duration: 24 Months with EXT We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards. Key Responsibilities: Provide end-to-end support for HSE SaaS applications in an enterprise environment. Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes. Evaluate and understand the technical impact of vendor-proposed updates or modifications. Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement. Ensure compliance with organisational and regulatory standards in all system changes and support activities. Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution. Support integration and basic configuration involving tools such as PowerApps and SharePoint. Qualifications & Skills: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Proven experience supporting applications in an enterprise environment. Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain. Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have) Experience with PowerApps, SharePoint, and general IT application configuration. Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage. Excellent communication, coordination, and problem-solving skills. Preferred Experience: Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment. Familiarity with vendor management and SaaS operations in a regulated setup. Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage

Our client is a globally recognized established luxury fashion house specializing in high-end women's apparel. They are looking for an IT Analyst to provide technical support for their IT infrastructure. You will analyze system performance, troubleshoot issues, and implement solutions to optimize operations. Key Responsibilities Support day-to-day IT operations: network maintenance, system setup, software troubleshooting, and user support. Collaborate on improving system reliability, connectivity, and performance across departments. Develop and maintain scripts or automation tools to streamline workflows and data processes. Assist with data reporting and visualization where you would be connecting Excel reports and datasets into Power BI dashboards. Monitor system performance and proactively identify opportunities for optimization. Ensure adherence to IT and security policies while assisting in documentation and process updates. Partner with cross-functional teams to connect inventory workflows with the retail ERP system, ensuring accurate data flow for orders, receipts, adjustments, and reporting. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Solid understanding of IT systems, networks, and software applications. Exposure with Excel (advanced formulas, macros, VBA, or scripting) and experience connecting or transforming data for Power BI or other reporting tools. Proficient in SQL Strong problem-solving and analytical mindset with attention to detail. Excellent communication and collaboration skills, comfortable supporting teams and helping non-technical users.

Technology Adoption Specialist Location: Very flexible hybrid work environment in Kansas City, KS (New Century, KS) or Louisville, KY (New Albany, IN) NO C2C OR SUBCONTRACTORS SHOULD APPLY. THIS IS A DIRECT TO PERMANENT ROLE Visa sponsorship is not available Position Summary: Reporting to the Director of IT Support, the role of Technology Adoption Specialist will be responsible for leading the integration and effective use of advanced technologies across the organization. This role will be responsible for developing and executing strategies for implementing IT tools, systems, and capabilities, managing business change processes, and delivering training to ensure employee technology proficiency. Working closely with IT leadership, the specialist provides expertise to enhance business efficiency and productivity through IT adoption and integration into core business processes. Essential Functions: Develop and implement comprehensive roadmaps to support the adoption of new IT tools and capabilities, including collaboration platforms and artificial intelligence solutions. Create and maintain detailed documentation, including user guides, best practices, process flows, and training materials to support technology adoption. Design and deliver training programs to educate end users on new technologies and ensure proficiency in their application/function/feature. Conduct assessments to identify opportunities for adopting new technologies that align with business needs and improve technical literacy. Serve as a liaison between IT and business departments, ensuring clear communication and alignment on project objectives. Lead organizational change management efforts to support the adoption of new systems while minimizing business disruptions. Monitor and evaluate the effectiveness of technology adoption strategies and training programs, adjusting plans based on performance data and feedback. Collaborate with stakeholders to gather input, align adoption strategies with business goals, and ensure solutions meet employee needs. Identify and integrate IT tools into business processes to improve efficiency, streamline operations, and enhance productivity. Research and apply industry trends and best practices to continuously improve adoption strategies and training delivery. Maintain a repository of training materials and ensure they are kept up to date with system changes or process updates. Some domestic travel (10-15%) will be required to other company facilities. Skills Proven IT Adoption experience Organizational Change Management Excellent written and verbal communication skills, with the ability to translate technical information into easy-to-understand content. Ability to work collaboratively with cross-functional teams and build positive relationships with stakeholders. Exceptional interpersonal skills, with a proven ability to build strong relationships and collaborate effectively across cross-functional teams and diverse stakeholders. Strong presentation and facilitation skills, comfortable speaking to groups of varying technical skill levels. Ability to influence others through positive approaches and reinforcement Strong attention to detail, organization, and follow-through. Ability to quickly learn and adapt to emerging technologies. Strong problem-solving skills with keen attention to detail and determination. Experience managing and leading IT projects and/or implementing new systems/technologies. Comfortable in a fast-paced environment, managing multiple projects/items simultaneously. Qualifications: Bachelor's degree in Information Technology, Business Administration, Project Management, Education, or Communication 3+ years of experience in IT adoption, training, and organizational change management within a corporate environment or a similar role. Experience supporting IT projects such as system upgrades, software rollouts, or process automation initiatives is a plus. Experience developing instructional materials and documentation for business applications. Ability/willingness to travel (10%-15%) to company facilities across the US for projects. Flexible hybrid on-site schedule Manufacturing industry and remote/satellite workplace IT adoption experience is a plus Employer: A leading North American manufacturer of premium prime label solutions with highly differentiated capabilities, entrusted by some of the most well-known brands. The company provides pressure-sensitive labels, shrink sleeves, flexible packaging, and heat transfer labels with a focus on delivering value to customers through sustainable packaging, complex decoration, digitalization, and industry-leading lead times. We operate fifteen production facilities across the US and are growing naturally and by acquisition. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Role: Job responsibilities: Asset Management, Maintenance and Infrastructure Support: End User Assets Management Local Hardware Management IMAC Coordination Device Inventory Management Project Work/Involvement Info TV Players Meeting Rooms Local Coordination of Network Assets Console Provision for Support/Upgrades Local Coordination of Network Assets Console Provision for Support/Upgrades Incident Management: Incident Detection and Response Incident Diagnosis and Resolution Incident Reporting End-User Support and Walk-In IT (PC Clinics) Hands and Feet Support Global Projects Hands & Feet support for Network, Infrastructure & Application: Local Hands & Feet support Vendor & OEM Hosting Application Support Requirements: Typically 2-3 years of experience Working technical knowledge, in order to address service work orders for PCs, laptops, phones, peripherals Working technical knowledge of standard systems and business software Experience in OS, Apps and H/W installation and troubleshooting depending on project products Ability to apply intermediate level of subject matter knowledge Ability to provide disposal services Able to independently problem solve Able to provide feedback on new technical processes to help drive efficiency Benefits: Buddy program Dental insurance Health/ Medical insurance Life insurance Onboarding program Sick leave payments Unlimited employment contract Vision Insurance Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

About US: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Description: Lead Cross Functional Services for infra core platforms compute storage backup virtualization DR under Gov CIS Own standards capacity resilience and automation roadmap Collaborate with TOC EUC and Delivery Managers to assure platform reliability. Key Responsibilities: Define platform standards and patch calendars drive CAB planning and approvals. Own capacity resilience dashboards ensure DR readiness and failover testing. Lead RCA problem elimination for platform incidents maintains reliability scorecards. Champion automation Power Shell Python Ansible and documentation excellence. Adhere to ITIL processes Incident Request Change Problem and CIS governance. Maintain documentation quality runbooks SOPs KEDB and diagrams. Drive automation and reporting promote continuous improvement and knowledge sharing. Tools Platforms Required: ServiceNow client equivalent acceptable. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

Title: Desktop Support Technician / Customer Experience (CX) Associate Engagement: Jan 12, 2026 - Jul 10, 2026 Type: W2 or C2C Rate: $45-$52 We are seeking a Desktop Support Technician / CX Associate to provide high-touch, on-site IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first on-site responder and plays a key role in delivering a positive, professional end-user experience. Responsibilities Walk-up and desk-side IT support Troubleshoot Windows 10, Office 365, and SharePoint issues Laptop hardware repair, imaging, and software installs End-to-end ticket ownership using ServiceNow or Remedy Support printers, copiers, conference rooms, and video conferencing Asset tracking and inventory management Participate in major incident calls and escalation processes Support internal meetings, events, and conferences Routine maintenance of IT spaces, equipment, and on-site inventory Clear communication, proactive updates, and ownership through resolution Required Qualifications 1-3 years of desktop or end-user support experience Strong Windows and Microsoft Office skills Ticketing system experience (ServiceNow or Remedy preferred) Hands-on laptop hardware troubleshooting Comfortable supporting executives and billable professionals Strong communication, organizational, and customer-service skills Nice to Have Large corporate or professional services environment experience MSP background iOS and Android support exposure Not a Fit If You Are Seeking remote or hybrid work Coming strictly from call-center or phone-only support Uncomfortable with face-to-face user interaction

The Helpdesk Technician is the entry-level technical support position at Turnkey Computer Systems, Inc. This role provides frontline assistance to clients by resolving computer, network, and software issues through phone calls, remote sessions, chat, and email. The ideal candidate is curious, coachable, organized, and customer-focused, with strong communication skills and a desire to grow in the IT field. This position builds the foundation for advancement into Field Technician, Project roles, Tier 2 support, and eventually engineering positions. Key Responsibilities Remote Technical Support & Troubleshooting Provide first-contact technical assistance via phone, email, Teams, and remote tools. Troubleshoot issues involving: Windows 10/11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Printers, scanners, and business peripherals Internet connectivity, Wi-Fi, VPN, and basic networking Antivirus alerts, MFA issues, password resets Line-of-business applications (triage and vendor escalation) Follow standardized troubleshooting procedures and escalate when appropriate. Ticket Documentation & Workflow Management Create complete, professional time entries in ConnectWise for every action taken. Keep tickets updated with accurate statuses, next steps, and user-facing communication. Document all troubleshooting steps, test results, and final resolutions. Follow company policy for ticket movement, including hourly updates for in-progress tickets. Maintain SLA compliance for response and resolution times. Customer Service & Communication Provide a friendly, confident, and professional experience on every interaction. Translate technical details into easy-to-understand language. Set expectations clearly and follow through on commitments. Maintain calmness and professionalism, even with frustrated users. Service Awareness & Team Coordination Maintain awareness of overall helpdesk activity, including hot issues, SLA risks, and escalations. Monitor internal communication channels to stay informed about ongoing incidents or outages. Coordinate with teammates to ensure tickets do not become stale or unaddressed. Understand the ticket lifecycle and when to escalate issues. Required Skills & Qualifications Technical Skills Intermediate knowledge of Windows operating systems. General understanding of networks (IP addresses, Wi-Fi, DNS, DHCP). Familiarity with Microsoft 365 applications. Ability to learn remote support tools and RMM platforms. Curiosity and strong desire to build a career in IT. Professional Skills Excellent communication skills (written and verbal). Strong organizational and time-management abilities. Ability to multitask while maintaining accuracy. Professionalism in customer interactions. Coachable attitude and willingness to learn. Phone System Proficiency (Required) Mastery of Turnkey's phone system including park, hold, transfer, pickup, and voicemail. Ability to take accurate messages and convert calls into proper ConnectWise tickets. Consistently professional phone etiquette and responsiveness. Proper use of phone availability statuses and communication workflow. Ensures no call is mishandled, dropped, or left undocumented. Demonstrates efficient, confident phone usage as part of daily operations. Performance Expectations A successful Helpdesk Technician consistently: Documents 75%+ of work hours. Produces clear, complete ticket notes that meet company standards. Meets SLA expectations for response and resolution. Escalates appropriately and communicates proactively. Demonstrates noticeable growth in technical ability and troubleshooting confidence. Provides excellent, friendly, professional customer service. Education & Experience Preferred but not required: CompTIA A+ or similar certification Prior helpdesk or customer service experience Exposure to Microsoft 365 or Windows administration Experience in a professional office or technical environment This is an excellent entry point for recent graduates, career changers, or anyone beginning their path in IT. Physical & Work Requirements Primarily computer- and phone-based work. NOT A WORK FROM HOME POSITION - Candidate must report to work physically every day at 2303 Hoffman Drive, Effingham, IL. Occasional lifting of 25-30 lbs for workstation hardware (rare). Must maintain a professional appearance and demeanor. Must be punctual, reliable, and responsive during business hours. Why Work at Turnkey Computer Systems, Inc.? Clear career path with opportunities for advancement into Field Technician, Tier 2, Networking, Cybersecurity, and Engineering roles Supportive team environment focused on learning and mentorship Exposure to real-world IT, security, and business technologies Competitive compensation and benefits Family-owned business with a 25-year history of success