Technical support specialist jobs in Fruitport, MI

Job Title: Technology Svc Desk Analyst I *No C2C/No Sponsorship/No 1099* Schedule: 8am - 4:30pm Monday through Friday Duration: 12 Month Contract-to-Hire Pay: $24 per hour POSITION PURPOSE : Responds to and processes requests in manner that optimizes customer satisfaction. Provides assistance in use of all computer technology provided by Information Services (IS) to enterprise. RESPONSIBILITIES AND RESULTS: Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner. Communicates clearly and courteously with members calling for assistance, as measured by quality surveys, providing optimal customer satisfaction. Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible. Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse. Provides appropriate escalation of support requests to ensure meeting customers expectations. Provides input for process and procedure improvements for Global Support Services area to better serve customers. Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility to provide complete customer satisfaction. Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business. Ensures network availability by monitoring and escalating system alerts and failures. Ensures member requests for technology systems are fulfilled within Service Level Agreement (SLA) timeframe, ensuring members have tools needed to perform their jobs. REQUIRED QUALIFICATIONS Associates degree in computer science or information systems or equivalent job-specific work experience. 1+ years of experience in technology support. Active Directory ITSM Office 365 or Azure administration Skills and Knowledge: Ability to maintain confidentiality when working with sensitive data. Broad technical and organizational skills, with good attention to detail. Familiarity with information technologies and their application to business processes. Excellent PC and keyboard/mouse skills. Good communication and interpersonal skills. Ability to adapt to change and learn quickly. Ability to work well under pressure and quickly assess and respond to customer issues. Strong data-gathering and problem-solving skills. Ability to work with diverse global customers.

General Information: Clearance Required: Secret (or higher), or ability to obtain Job Type: Full-time Travel: Travel 10% of the time to customer sites and Company Headquarters. Position Summary: We are seeking an experienced Lead IT System Administrator to execute our organization's IT operations, with a strong focus on Microsoft Azure, Office 365, and enterprise infrastructure. The ideal candidate will have proven leadership capabilities, a deep technical background in cloud and on-premises environments, and the ability to carry out user support, system administration, and infrastructure projects from planning to execution. Key Responsibilities: IT Infrastructure Management: Design, implement, and maintain secure and scalable IT infrastructure, including servers, storage, networking, and cloud services. Cloud Administration: Configure, manage, and optimize Microsoft Azure resources (VMs, networking, identity management, security, backup/recovery, etc.). Office 365 Administration: Administer Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and related services. User Support & Troubleshooting: Serve as the escalation point for complex technical issues, ensuring prompt resolution and high user satisfaction. Systems Monitoring & Security: Implement monitoring, patch management, endpoint protection, and security best practices to safeguard systems and data. Project Leadership: Lead IT projects from requirements gathering to deployment, including infrastructure migrations, upgrades, and integrations. Documentation & Policies: Develop and maintain IT policies, technical documentation, and standard operating procedures. Team Coordination: Mentor junior administrators, delegate tasks, and ensure cross-team communication for smooth IT operations. Vendor Management: Coordinate with external vendors, service providers, and consultants for hardware, software, and service procurement. Basic Qualifications: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of hands-on IT administration experience, with at least 2 years in a lead or senior role. Proven expertise in Microsoft Azure administration (IaaS, PaaS, security, networking). Strong proficiency in Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune). Experience with Windows Server environments, Active Directory, Group Policy, and identity management. Knowledge of networking concepts (DNS, DHCP, VPN, firewalls, load balancers). Strong troubleshooting and problem-solving skills. Excellent communication and leadership skills. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert) are highly desirable. Preferred Qualifications/Skills: Experience with Linux Server environments. Knowledge of PowerShell scripting for automation. Familiarity with backup solutions and disaster recovery planning. Knowledge of Endpoint Privilege Management. Knowledge of Remote Support. Understanding of cybersecurity principles and compliance frameworks. Work Environment: Fast-paced, collaborative environment with opportunities to work on diverse IT projects. May require occasional after-hours or weekend work during critical updates or incidents. Why Join Us: Work on high-impact DoD programs supporting national defense and mission readiness. Engage with cutting-edge technologies across air, ground, and joint service domains. Be part of a collaborative and innovative team working at the intersection of technology and mission success. Competitive compensation, professional development, and growth opportunities in a secure, high-tech environment.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team members. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Ability to function independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage work flow operations to meet or exceed SLOs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management. • Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answers questions or resolves telephony problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of telephony hardware and software, including ordering and installation. • Strong communication skills. • Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience: Additional Information All your information will be kept confidential according to EEO guidelines.

Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency and control. Ascent's clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers. Job Description Install, test, modify and terminate fiber/coax/Cat 5/6 within customer data center or applicable telecommunication zones. Perform server installs, drives, switches, routers, ladder racks, cages and cabinets. Work with customer equipment, determine work priorities/manage order commitments; conduct advanced testing; install custom ladder racking. Perform custom installations; perform advanced troubleshooting/advanced fiber terminations; design/lead cage builds; troubleshoot security systems and customer equipment. Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels. Rack and stack customer equipment. Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). Conduct carrier circuit maintenance. Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). Maintain detailed written records of all work activity. Manage and maintain Technicians, day to day operations and appropriate project staffing requirements. Escalate SRs that require additional information. Determine work priorities from the ticketing queue and ensures adherence to all commit times. May perform other duties as assigned. Qualifications High School Diploma or GED required 1+ years of related work experience with server builds in a production data center environment. One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+. Candidate must be able to lift up to 50 lbs throughout the day Candidate must possess strong communication skills Candidate must have a disciplined approach to managing task assignments. People skills, good judgment, and flexibility are critical to this position. Proficiency with basic operations of a PC is necessary; Proficient in MS Office and Outlook preferred Knowledge, Skills, and Abilities Knowledge of cable limitations to daily work (distance limitations, etc.) Able to read installation drawings (Visio drawings/spreadsheets). General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.). Basic understanding of Unix / Windows booting process and commands. Troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. Experience with troubleshooting all circuits with carriers. Understand System Command Language (Unix, Windows). Able to lift heavy equipment/items. Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation. Able to work days/nights/weekends/holidays, if needed and/or required. Must be able to travel up to 20% of the time to support additional data center locations as needed. Additional Information This position reports to the Data Center IT Lead. All interested candidates should apply through the ad or visit ****************** and select the careers tab to apply for the position. Ascent, LLC offers a full benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k), PTO, paid holidays, casual work environment and more. Ascent, LLC is an Equal Opportunity Employer. We are committed to harboring an inclusive and diverse work environment and welcome all qualified applicants regardless of race, age, gender, sexual orientation, gender identity, religion, disability, national origin, protected military or veteran status, or any other status protected by the laws or regulations in the locations where we operate. These terms apply to all stages of employment with our company. Ascent, LLC actively works to create an inclusive environment where all of our employees can thrive, and we understand that having a wide range of experiences, viewpoints, and backgrounds help to make us both a stronger employer and a stronger business.

Chervon is one of the world's largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio- EGO, FLEX and SKIL and for other highly respected private brands. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all. Summary of Responsibilities: Provide technical support to external and internal customers relating to personal computers and desktop applications. Evaluate functional requirements and support on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery. Key Job Responsibilities: Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools. Set up, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software. Solid understanding of PC Imaging concepts and systems. Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action. Assist IT applications group in support of administrative applications including Office 365, Adobe Cloud Services, etc. Support VOIP phone system for call center. Support IT service requests and hardware procurement including New Hire setups and Separation removals. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure. Utilize and have solid understanding for using IT Service Management tools & ticketing systems. Provide administration and support of: Active Directory, DNS, DHCP, etc. ShoreTel Telephony systems Communicate project/request status and issues to IT management and IT customers. Notify management of issues and recommended solutions to ensure projects are completed, on-time, on-budget, and meeting project requirements from the business customer (in scope). Develop/identify training manuals and in-person sessions; coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration. Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends. Support Microsoft Azure Cloud and Mitel phone system. Undertake responsibility and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system. Lead and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony. Perform other duties as assigned. Required Education and Experience: Minimum of 1-3 years of relevant experience. Understanding of networking concepts and VOIP phone system setup. Have a broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment. Have a general knowledge of the Internet and related services such as e-mail and be able to assist users. Ability to configure, install and troubleshoot hardware and peripherals is required. Have a broad knowledge of Windows, Microsoft Office 365 and Mac. Technical certifications a plus. Excellent verbal and written skills are required to deliver exceptional customer service. Travel: Less than 10%. Work Environment: This job operates in professional office, retail, and outdoor environments as well as virtually. Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment. We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World. Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law. #LI-Hybrid

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year. Essential Duties and Responsibilities: Installing and supporting customers' IT environments including user workstations, servers, and other infrastructure devices. Troubleshooting, resolving, or escalating client technical issues as needed Updating client documentation in document retention system Recommending procedure modifications and improvements Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: Windows PC, Mac, and server operating system environments Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously Ability to quickly learn, understand, and manage new systems related to information technology High degree of flexibility and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include: Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred. Three or more years' experience in an IT related role One of the following certifications is required: A+ Certification NET+ Certification Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Server Plus Other IT related certification Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Data Center IT Technician is responsible for installing, testing, and maintaining a wide range of network and IT infrastructure within a data center environment. This includes fiber, coax, and copper cabling, as well as racking and configuring servers, switches, routers, and power distribution units. The Data Center IT Technician performs advanced troubleshooting, circuit testing, and custom installations while ensuring adherence to quality standards and customer requirements. This role requires strong technical skills, attention to detail, and the ability to manage priorities in a fast-paced, mission-critical setting. Responsibilities Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels. Rack and stack customer equipment. Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). Conduct carrier circuit maintenance. Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. Work with IT Lead or customer to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). Maintain detailed written records of all work activity. Escalate SRs that require additional information. Determine work priorities from the ticketing queue and ensures adherence to all commit times. May perform other duties as assigned. Qualifications High school degree or equivalent. 2+ years of related work experience with server builds in a production data center environment. Ability to lift up to 50 lbs throughout the day. Ability to read installation drawings (Visio drawings/spreadsheets). Knowledge of cable limitations to daily work (distance limitations, etc.). Basic understanding of Unix / Windows booting process, commands, and system command language. Ability to troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. Experience with troubleshooting all circuits with carriers. Ability to work days/nights/weekends/holidays, if needed and/or required. Strong communication skills. Proficient in MS Office and Outlook preferred. One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+. The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Kent ISD Non-Union Hourly Classified, Grade 4 7.5 hours per day, 260 days per year (year round) The Information Technology Technician provides tier 1 and tier 2 supports to the staff and students at Kent ISD and at districts that contract IT services from the Kent ISD technology department. The primary focus of the IT technician is to ensure that technology is available as needed to support the educational process. Job Qualifications: Bachelor's degree in CIS or a related field preferred Certification as IT Technician preferred (CompTIA A+ or Microsoft Certified IT Professional) Must have technical knowledge and experience in desktop installation and troubleshooting of Windows, Mac OS, iOS and Android operating systems with experience in Chrome OS helpful Must have the ability to remotely troubleshoot hardware and software issues Must be knowledgeable in Active Directory for both user and management aspects Needs technical knowledge and experience in desktop installation and troubleshooting of educational and office applications. Examples include Microsoft Office Suite, PowerSchool, Adobe Creative Suite, Sophos Anti-virus, FileMaker Pro, AutoCAD, SCCM, Track-it, TeamViewer, Camtasia, Java, and Kronos Must have the ability to solve a wide range of desktop software and hardware problems, including virus and Spyware removal Effectively and efficiently conduct work via time management, organizational skills and attention to details Excellent customer service skills Available to periodically work after hours in support of testing and troubleshooting Timely and effective communication, both verbal and written Specific Duties and Responsibilities: Diagnose and resolve computer problems. Deploy new computer equipment. Provide orientation and guidance to users on new ISD software. Repair laptop and desktop computers. Maintain records of repairs and work in the Help Desk system. Install and configure appropriate software and functions according to specifications. Effectively manage system documentation for disaster recovery purposes. Ability to travel to schools/programs throughout the region. Maintain data confidentiality and FERPA compliance. Effectively communicate, both written and in person, with Kent ISD and constituent district staff. Collaboration with colleagues and vendors to achieve departmental and project outcomes. Demonstrated ability to manage multiple assignments with competing priorities, while maintaining attention to details. Commitment to quality customer service both internal and external customers Adhere to cybersecurity safeguards and protocols Regular and consistent employee attendance Adhere to departmental processes and procedures, as well as Board policies Benefits: Robust benefit package includes full medical, dental, and vision insurance; generous paid sick and vacation days; State of Michigan School Employment retirement program; Kent ISD is a participating employer for the Public Student Loan Forgiveness program (PSLF plan) for eligible Federal student loans. Please note, due to the large number of applications, we are unable to attend to e-mail or telephone inquiries on application status. The final candidate for this position will be required (at their cost) to furnish Kent Intermediate School District with a current Michigan State Police and FBI criminal records LiveScan check prior to our recommendation to hire. The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the School Board may be considered. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The District does not discriminate on the basis of race, color, national origin, ethnicity, religion, sex (including gender identity or expression, sexual orientation, pregnancy, childbirth, or a related condition), age, height, weight, familial status, marital status, military service, veteran status, genetic information, disability, or any other legally protected basis, and prohibits unlawful discrimination, including harassment and retaliation, in any education program or activity that it operates, including in admission and employment. The Coordinator for Title IX, Section 504, the Age Discrimination Act and Title II is: Dave Rodgers, Assistant Superintendent of Human Resources

Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. Qualifications REQUESTED QUALIFICATIONS: · 2+ years of experience providing desk side support. · Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc. · Proficient in the latest Microsoft Office Applications (Office 365) · Remedy Software or related ITSM ticketing tool experience - Remedy preferred · Printer support can include barcode printers, various types of scanners (mainly HP and Sharp) · Ability to resolve Windows7 Operating System Issues and Errors · Network troubleshooting skills and knowledge (mainly Cisco) · Understanding of Symantec Virus Scan software · Customer infrastructure support (wiring and connectivity) · Proficient in Microsoft Active Directory · Ability to maintain and abide with compliance activities driven from a central compliance group · Experience with computer asset tracking and lease management · Working knowledge of Cisco devices/networking is preferred · Some experience with support and administration of telephones (PBX system and/or VoIP system). · Ability to communicate technical information to non-technical audiences · Strong sense of customer service · Good organizational skills · Excellent Verbal and Written Communication Skills · Ability to sift through technical issues and know what to do next and/or when to escalate for help · Technical degree or equivalent end-user supporting experience · Ability to multi-task · Team-oriented / team player / ability to share ideas as well as listen to ideas · Ability to walk and bend and perform labor-related duties of connecting computer equipment · Ability lift up to 50 lbs. when moving electronic equipment Additional Information Contract

Are you interested in an internship that provides a unique perspective to the education field? Join National Heritage Academies (NHA) this summer as a IT Enterprise Apps Operations Intern! This is a paid in-person internship in our Grand Rapids Service Center office. The duration of the internship is mid-May through early August. Internships are for those enrolled in a college/university program or a recent graduate. For candidates that don't meet this criteria, please explore our other open positions here. About Us: NHA is a charter school management company that operates 100+ schools in 9 states. We are committed to our mission of transforming lives by working together to help students build the knowledge, character, and skills they need to succeed. Our goal is for each student to grow as part of a caring community that encourages them to thrive in college, their careers, and in life. In this role, you will work at our Service Center located in Grand Rapids, Michigan. This is where all the behind-the-scenes magic happens. Our awesome team members are brag-worthy and work with a diverse group of departments to provide top-level support to our schools. We would like to add you to our NHAmazing team! Sound good to you? Keep reading! In This Role: This position will have a heavy emphasis on identity and access management (IAM). Part of a team that develops and supports single sign-on (SSO) systems and services including Active Directory. Will learn about user role and permission management along with integration and automation. Assist in continuous improvement of our identity systems. Opportunity to cross train with our information security team. Build and maintain custom developed scripts and systems to support Identity management. Qualifications: Working towards a degree in computer science or related field. Knowledge and experience with programming/scripting. Ability to write test cases and execute testing in a web environment. Experience with Active Directory, ADFS, SSO, SAML, PowerShell, IIS preferred Technical knowledge of Identity Management/Infrastructure preferred Communicates well one-on-one, in small groups, and both verbally and in writing. Achieves results and utilizes resources appropriately. A results-oriented “go-getter and achiever” who can work independently and as a team player. Maintains a high level of organization and time management. Adapts to dynamic and rapidly changing environments. Demonstrates a passion for delivering exceptional service. Can manage multiple tasks and keep organized. Comfortable using AI tools to augment development. What We Offer You: 40 hours/week Onsite Monday through Friday, 8am-5pm $20/hour Scheduled events and meetings with company leaders! Formal program to help you grow professionally! Opportunity to share in a formal presentation your internship work. Please click here to learn more about our core values. National Heritage Academies is an equal-opportunity employer.

Verdant TCS is a leading company in IT Managed Services and Managed IT security systems. We're now hiring a Help Desk Technician Intern to help us keep growing. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Qualifications for Help Desk Technician Proficiency with iOS and Windows computers Excellent oral communication skills Detail oriented in order to keep detailed notes on tickets Ability to diagnose and resolve basic computer technical issues Knowledge of Microsoft Office 365, Google G-Suite, and other domain services Email Client Configurations Networking (basic understanding of switches, firewalls, VPN clients, wireless networking) Basic experience with Windows Server Active Directory, DNS, DHCP

Looking for an internship where you can use your information systems, computer science or related degree to get your career started? As a 2021 Offensive Shield Intern, you will get on -the -job training, mentoring, and real -world experience in your field. OSS employees are well trained and able to access vast professional resources to develop their careers. It's a great place to start your career in IT. This is not an unpaid internship where you'll spend your days making copies and coffee. You'll earn a competitive wage and put your education into action while learning real, marketable skills with a growing company that is hiring. You'll participate in team projects, social events, volunteer work and professional development training. Responsibilities Work on various IT projects as assigned. Assist in the deployment, configuration and testing of new workstations, peripheral equipment, and software. Respond to user requests for service, troubleshoot problems and resolve to the end -user's satisfaction. Use our IT systems management platform to log and complete support requests, incidents, and properly maintain IT assets. Support PC hardware components, desktop operating system software, and application software. Report issues to system administrators for escalation. Other duties as assigned. Requirements A rising junior or senior pursuing a bachelor's degree in information systems, computer science, engineering or other related field from an accredited four -year college or university. Experience with coding skills of Microsoft .net, Java, Python, etc. Proficient in Networking and Active Directory Excellent communication skills - both technical and non -technical Ability to work and team with a multitude of different people to balance demands Excellent research, troubleshooting, and fact -finding skills Competent to consider most business implications of the application of technology to the current business environment

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Job DescriptionApplied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year. Essential Duties and Responsibilities: Installing and supporting customers' IT environments including user workstations, servers, and other infrastructure devices. Troubleshooting, resolving, or escalating client technical issues as needed Updating client documentation in document retention system Recommending procedure modifications and improvements Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: Windows PC, Mac, and server operating system environments Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously Ability to quickly learn, understand, and manage new systems related to information technology High degree of flexibility and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include: Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred. Three or more years' experience in an IT related role One of the following certifications is required: A+ Certification NET+ Certification Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Server Plus Other IT related certification Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center. Powered by JazzHR eqad PIsiNp

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Data Center IT Technician is responsible for installing, testing, and maintaining a wide range of network and IT infrastructure within a data center environment. This includes fiber, coax, and copper cabling, as well as racking and configuring servers, switches, routers, and power distribution units. The Data Center IT Technician performs advanced troubleshooting, circuit testing, and custom installations while ensuring adherence to quality standards and customer requirements. This role requires strong technical skills, attention to detail, and the ability to manage priorities in a fast-paced, mission-critical setting. **Responsibilities** + Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. + Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. + Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels. + Rack and stack customer equipment. + Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). + Conduct carrier circuit maintenance. + Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. + Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. + Work with IT Lead or customer to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). + Maintain detailed written records of all work activity. + Escalate SRs that require additional information. + Determine work priorities from the ticketing queue and ensures adherence to all commit times. + May perform other duties as assigned. **Qualifications** + High school degree or equivalent. + 2+ years of related work experience with server builds in a production data center environment. + Ability to lift up to 50 lbs throughout the day. + Ability to read installation drawings (Visio drawings/spreadsheets). + Knowledge of cable limitations to daily work (distance limitations, etc.). + Basic understanding of Unix / Windows booting process, commands, and system command language. + Ability to troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. + Experience with troubleshooting all circuits with carriers. + Ability to work days/nights/weekends/holidays, if needed and/or required. + Strong communication skills. + Proficient in MS Office and Outlook preferred. + One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+. The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description 2+ years of experience providing desk side support. Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc. Printer support can include barcode printers, various types of scanners (mainly HP and Sharp). Ability to resolve Windows XP and Windows7 Operating System Issues and Errors Basic Network troubleshooting skills and knowledge (mainly Cisco) Proficient in the latest Microsoft Office Applications Understanding of Symantec Virus Scan software Remedy (Software experience (preferred) Customer infrastructure support (wiring and connectivity) Proficient in Microsoft Active Directory Sarbanes Oxley Policies and Processes Maintain and abide with compliance activities (these activities are driven from a central compliance group). Experience with Computer asset tracking and lease management Experience with user ID creation Ability to communicate technical information to non-technical audiences Strong sense of customer service Good organizational skills Excellent Verbal and Written Communication Skills Ability to sift through technical issues and know what to do next and/or when to escalate for help Technical degree or equivalent experience Ability to multi-task Team-oriented / team player / ability to share ideas as well as listen to ideas Working knowledge of Cisco devices/networking is preferred Some experience with support and administration of telephones (PBX system and/or VoIP system). Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task Qualifications Open to on call, site visit and overtime.