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Technical support specialist jobs in Harrisonburg, VA - 91 jobs

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  • Information Technology Support Engineer

    Teceze

    Technical support specialist job in Charlottesville, VA

    Job Description: IT Support Engineer Full Time Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
    $68k-96k yearly est. 1d ago
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  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Harrisonburg, VA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $35k-48k yearly est. 14d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support specialist job in Charlottesville, VA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-48k yearly est. 2d ago
  • Information Systems Technician (SCADA Tech)

    Rivanna Authorities 3.5company rating

    Technical support specialist job in Charlottesville, VA

    JOB SUMMARY - Performs installation, maintaining, and troubleshooting of Supervisory Control and Data Acquisition (SCADA), process control equipment, communication links and software throughout the Authority; does related work as required. Work is performed under the general supervision of the Information Systems Administrator. ESSENTIAL JOB FUNCTIONS Troubleshoots telemetry and process controller hardware and Programmable Logic Control (PLC) software issues over a wide range of complexity. Make recommendations and perform software changes, maintain documentation of changes to software and hardware. Reads and interprets wiring diagrams, control logic diagrams, mechanical and engineering drawings, and specifications and recommends both technical and operational improvements as well as performs installations. Reads electrical documentation including building blueprints, electrical schematics, and flowchart diagrams, troubleshooting matrices, technical manuals and specification sheets, familiarization of electrical and mechanical standards, including local and national regulations. Plans, organizes, schedules, and performs various technical system projects, including repairs, replacements, upgrades, or new system installations. Prepares estimates of labor, materials and supplies as necessary for the performance of specific assignments. Maintains inventories of parts and equipment as needed. Keeps records; makes verbal and written reports of work performed. Maintains regulatory and control devices to acceptable levels of accuracy. Performs computer/PLC programing and troubleshooting over a wide range of complexity as needed to install new components or systems along with maintaining or modifying existing SCADA system. Installs computer operating systems, hardware, and software on computer devices and test for proper operation. Performs the repairs and testing work requiring higher-level knowledge, skills, and abilities, and serves as a technical resource to others. Performs training for those employees that work with the SCADA system. Supervises outside contractors working on SCADA systems. Programs routers and other network devices. Assists in preparing the yearly budget for Instrumentation/SCADA/process control, Performs all duties in accordance with Rivanna Safety Rules and participates in Rivanna Authorities safety program. Assists in the monitoring and backing up of computer files and systems. Maintains effective and professional working relationships internally and externally. Join the team at Rivanna Authorities for a valuable career in public service. We are guided by our Mission & Values. We constantly strive to improve our employees' total rewards. We offer security for your financial future with the Virginia Retirement System Plan. Experience the peace of mind knowing that you're building a solid foundation for retirement while contributing to the success of our organization. In addition to retirement benefits, full-time Rivanna Authority employees are able to enroll in affordable health insurance, life insurance, and disability coverage, ensuring comprehensive financial protection. Our team members enjoy opportunities for career growth and advancement through training and development programs. The Rivanna Authority also provides tuition reimbursement for continuing education and professional certifications. Rivanna Authority offers a generous paid time off policy including vacation, sick leave, and holidays. Gym membership assistance, resources for mental health, financial counseling, legal advice, and more.
    $44k-75k yearly est. 7d ago
  • IT Support Specialist

    Teksynap

    Technical support specialist job in Ivy, VA

    Responsibilities & Qualifications RESPONSIBILITIES * Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. * Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. * Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. * Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. * Develops, updates, and maintains problem tracking databases and knowledge repositories. * Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. * Performs system and data backup and recovery operations. * Develops user training materials and conducts end-user computing and information systems training sessions. * Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. * Prepares business cases and implementation plans for IT service improvements. * Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. REQUIRED QUALIFICATIONS Clearance * Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance Certifications * DoD 8570 IAT Level II Baseline Certification * COMPTIA Security+ CE * Cisco Certified Network Associate (CCNA) * COMPTIA Cybersecurity Analyst (CySA+) * Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) * Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) * Certified Network Defender (CND) * Systems Security Certified Practitioner (SSCP) * One of the following Google Cloud Platform: * Google Associate Cloud Engineer * Google Professional Cloud Architect * One of the following cloud or systems certifications: * AWS Certified Cloud Practitioner * AWS Certified Security - Specialty * AWS Certified Solutions Architect - Associate * AWS Certified Solutions Architect - Professional * AWS Certified SysOps Administrator * Microsoft Certified: Azure Administrator Associate * Microsoft Certified: Azure Solutions Architect Expert * Microsoft Certified Azure Security Engineer Associate * Oracle Cloud Infrastructure Cloud Operations * Red Hat Certified Engineer * Red Hat Certified System Administrator Experience * Six (6) years of progressive experience in the field of Information Processing. * Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. * Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. Desired Experience and Skills * Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. * Experience administering Windows and Linux operating systems in large enterprise environments. * Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. * Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. Overview We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Remote * Type of environment: Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE * U.S. Citizen * Secret Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. #remote #telework #linkedin #LI-Remote (turn font to white)
    $43k-76k yearly est. 60d+ ago
  • IT Field Service Technician

    UBEO Business Services 3.8company rating

    Technical support specialist job in Charlottesville, VA

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team. UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. The primary responsibilities of this position is as follows: Department: Service Reports To: Field Service Manager FLSA Status: Full Time/Non-Exempt Purpose This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES. Responsibilities Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers Analyze customer needs, recognize business opportunities, and influence sales volume growth Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional Complete all administrative aspects of the job on time and error-free Provide accurate feedback with call close information, parts usage reporting, and customer meter readings Perform other activities that support UBEO BUSINESS SERVICES and our service organization Supervision Supervised Contacts Internal: Exempt, Non-Exempt External: Prospective Customers, Current Customers, Vendors Job Related Dimensions Technical knowledge/skills Analysis (problem identification) Attention to Detail Customer service orientation Business skills Communications - verbal and written Planning and organizing, (work management) Teamwork (cooperation) Work standards (concern for quality) Follow-up Qualifications High School or GED 2 - 5 years industry or equivalent experience Associates Degree or equivalent technical training Successful completion of: Manufacturer Core Basics 2 Manufacturer Training Classes Physical Demands & Work Environment Ability to operate a motor vehicle for travel to client sites Ability to stand/walk for prolonged periods at times Ability to lift 50+lbs on occasion UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes: Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren) Generous Company Paid Health Reimbursement Account Options to defray deductible expenses Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren) Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance Pet Insurance, breathe easy knowing Nationwide has your pets covered Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7 A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
    $44k-75k yearly est. Auto-Apply 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support specialist job in Charlottesville, VA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $38k-54k yearly est. 60d+ ago
  • Service Desk & Systems Engineer - Department of Technology

    Albemarle County Public Schools 4.1company rating

    Technical support specialist job in Charlottesville, VA

    Service Desk & Systems Engineer Department of Technology Full-time, 12 months/year VRS-Eligible, Benefits-Eligible We are actively seeking a Service Desk & Systems Engineer to join our Department of Technology. Our Technology department serves over 14,000 students and nearly 3,000 employees across the Division. This position is focused on the design, creation, deployment and administration of software environments for use by the school division, while providing Tier 1, 2 and 3 support to inquiries received from school division staff and technology teams. Telephone, email and remote support operations are used to determine and resolve user issues with redirection to field staff as appropriate. This role is also responsible for researching the technical requirements of new products and applications as requested by instructional staff. ACPS employees enjoy competitive pay and benefits, including health & dental coverage, retirement, flexible spending accounts, paid time off, wellness program, discounts on gym memberships, and more! Be sure to check out our website to learn more about our Division and our Schools. Essential Functions: Provides technical response and reassignment / resolution to inquiries received by the Service Desk through ticketing system, email and telephone in a timely and effective manner; Offers Tier 1, 2 and 3 support to division staff and technical teams while providing exceptional customer service; Identifies potential problems and coordinates troubleshooting activities with appropriate internal organizations to ensure effective product support and customer satisfaction; Configures and maintains systems management and deployment appliances; Analyzes the health of division wide management systems and collaborates with field staff to optimize and maintain the general computing environment; Develops software automation and installations for division wide computer systems to optimize user experience and efficiency; Proactively automates resolutions before events occur to the detriment of the division; Develops, configures, and performs quality control checks on school wide operating systems and software distribution packages via synergistic methodology through a collaborative lens; Researches and coordinates application deployment while maintaining software license databases and ensuring compliance; Evaluate system requirements of hardware and software technologies to ensure compatibility with existing and planned infrastructure; Monitors updates, security alerts and industry trends for evaluation and distribution to currently supported systems; Communicates complex technical information in a manner that is appropriate for the target audience and distributes information in a standardized way to technical staff; Configures and maintains school division user self-help portal and app stores; Creates and publishes knowledge base articles and self-help video tutorials; Acts as technology project resource and assists with multiple technology projects; Provides feedback to Senior IT Staff regarding potential staff desktop training requirements; All members of the Service Desk team share a common understanding of objectives, goals and metrics; Requires a high level of understanding in the way applications are developed and function; Must be able to understand complex code to ensure successful operation; This position requires extensive hardware, software and networking knowledge on Microsoft, Apple, mobile devices and peripherals; Participates in department's collaborative teamwork concept; Meets departmental and organizational deadlines; Performs various other activities as required. Knowledge, Skills and Abilities: Strong oral and written communication skills with the ability to disseminate and communicate highly technical information to a non-technical audience; technical expertise with computers, software, management systems and complex networking equipment and protocols including but not limited to: Operating systems; workstation OS, server OS, mobile OS, Hyper-V Management systems; KACE (SDA and SMA), Microsoft SCCM, JAMF, Active Directory and Group Policy, Google G Suite, Azure, Absolute, Adobe Creative Cloud, Microsoft Office 365, Microsoft Store for Education, eWalk, eMediaVA, Windows Defender Security Center, Apple School Manager Remote support tools; KACE, SCCM Console, VNC, ARD, RDP Configuration tools; Apple Configurator, Microsoft Office Configuration Tool Programming and query languages; SQL, WQL, Powershell, Windows Shell Scripting Networking technologies; TCP/IP, DNS, DHCP, SAMBA, Wireless, VLAN Should possess exceptional ability to work and perform under pressure and respond to immediate changes in work priorities; ability to work independently and self-motivated. Exhibit strong leadership attitude in support of projects, Department and School Division goals and leading others in a team environment. Frequent need to explain educational and business functions to vendors/contractors and technology restraints to department managers. Requires excellent interpersonal and diagnostic skills. Education and Experience: Requires graduation from an accredited college or university with a bachelor's degree in Computer Science or related field with three years of related work experience; additional experience may be substituted for education. Industry certifications are highly desirable, examples include: A+, Network+, MCP, HDI, Apple Technical Support Certification. Valid VA Driver's License. Physical Conditions and Nature of Work Contacts: Work is typically performed in an office, server room, classroom, or computer lab. Continuous ability to communicate by telephone is necessary. Regular use of computers, printers and other peripherals is necessary. Work includes regular handling of small fragile computer components and large components weighing up to 50 pounds. Frequent operation of vehicles for traveling to locations throughout the School Division is required. Regular contact is made with internal departments and senior persons at all levels of the School Division. Contacts are usually cooperative, however require tact and diplomacy. Necessary for external contacts with vendor companies and other IT agencies. Occasional need to perform urgent tasks to meet organizational deadlines. Frequent work activity after normal duty hours, and occasional weekend duties are necessary. Must be able to work in small closed areas without heat or air conditioning. Must be able to work with electrical and electronics equipment. Starting Salary Range: The hiring range for this position is $72,862 - $87,450 per year. Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, membership in the Virginia Retirement System (VRS), and more. This is a full time, FLSA exempt position. _________________ PG 19 2025-26
    $72.9k-87.5k yearly 8d ago
  • On-Call IT Field Technician - Charlottesville, Virginia- Hiring NOW

    Geeks On Site 3.1company rating

    Technical support specialist job in Charlottesville, VA

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $37k-60k yearly est. 11d ago
  • IT Service Technician

    Govcio

    Technical support specialist job in Harrisonburg, VA

    GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Harrisonburg, VA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provide remote support services for telework/home users. Help ensure user applications work over VPN and/or Citrix. Manage user relocation requests. Ensure devices are properly encrypted. Local On-Site Cabling. Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems. Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases. Gather analyze, and report end-user support trends. Assist tier 1 Service Desk with answering user calls. Other duties as assigned. Qualifications Required Skills and Experience High School with 0-3 years (or commensurate experience) Clearance: Top Secret US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Top Secret Clearance. #ASG #NEON #NSS #TM #TMK Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $53,040.00 - USD $53,040.00 /Yr.
    $53k yearly Auto-Apply 1d ago
  • Senior Staff Audit Support Specialist

    Lancesoft 4.5company rating

    Technical support specialist job in Washington, VA

    The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with USAC's operations. SCOPE OF WORK: Understand the functional and operational areas of the organization and identify areas of greatest risk to the USAC and the universal service fund. Provide input to the development of audit procedures designed to meet audit objectives and organizational risks. Plan and perform compliance, financial, and operational audits in accordance with the Institute of Internal Audit (IIA) and other applicable audit standards. Ensure compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Prepare clear and concise audit work papers, reports, and other communications to document audit procedures performed and exceptions noted. Perform self-review of work paper documentation for quality assurance purposes. Execute the necessary corrective recommendations for deficiencies identified during work paper review. Provide value adding recommendations for audit findings identified. Communicate audit results, in oral or written format, to the auditee, USAC management and/or the Audit Committee. Maintain cordial professional relationships with auditees across divisions to facilitate progress of audits. Pursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division. Provide on the job coaching and perform preliminary reviews of the work product of less experienced staff level auditors where applicable. Provide assistance for investigations, strategic initiatives, divisional special projects and any other assigned projects as needed. QUALIFICATION AND EXPERIENCE: Bachelor s degree and/or relevant technical training and certifications. Five (5) to Seven (7) years of directly related experience. One (1) to Two (2) years of operational and/or Qualification and Experience. High level of proficiency in the following tools: ACL, Microsoft Office Suite, Visio and MS Project. Ability to absorb information from multiple sources and produce clear, accurate and concise communications. Strong project management skills and experience with a proven history of results. Ability to maintain a high degree of confidentiality and the ability to deal appropriately with sensitive information. Excellent analytical and proven problem-solving skills. Ability to work well individually and in teams to share information, support colleagues and encourage participation. Ability to travel out of town on a periodic, as needed basis. Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), preferred The following skills are required: N/A The following skills are desired N/A
    $77k-107k yearly est. 44d ago
  • Information Technology Technician

    Massanutten Current Openings

    Technical support specialist job in Massanutten, VA

    Massanutten Resort Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required. Perform duties with patience and professionalism Aptitude for troubleshooting problems to resolution and attention to detail Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc. Knowledge of Windows networks, domain structure, and Active Directory environment Advanced knowledge of Windows operating systems and Microsoft Office applications Preferred ​​Advanced server and networking knowledge. ​Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration​ 1-3 years' experience working in an IT support role CompTIA A+ Certification Typical Schedule Days: Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.​ Hours: 9am-5pm. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians. Core Responsibilities Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches Maintain a clean and organized shared work area in addition to your own work area Must be part of an On-Call rotation as well as travel to remote sites as needed/required Other duties as assigned by management For more information, contact Gabriel Diaz at ************.
    $38k-73k yearly est. 60d ago
  • Service Desk Specialist - Level 1

    Shine Management & Shine Systems

    Technical support specialist job in Charlottesville, VA

    Improving Your Mission through Meaningful Innovation Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help. As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers: Intensive in-the-field decision analysis and intelligence training General management and administrative support Technology and systems integration Small- to large-scale project management We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small. Job Description The ideal candidate will demonstrate moderate technical skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM's Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Service Desk Specialist will: · Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests · Provide polite and friendly customer service · Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required · Document incident status and solutions in incident database tools · Work through various types Tier II issues with telephone assist · Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications Certifications: DoD 8570.01-M IAT level II Education and Years of Relevant Experience: · High School Diploma/GED and 6 years of relevant experience; or · Associate's Degree and 4 years of relevant experience; or · Bachelor's Degree and 2 years of relevant experience; or · Master's Degree · Must possess current working knowledge of computers, printers, laptops, and common windows applications · Must have 2 years of demonstrated experience managing a schedule for an engineering program involving hardware and software development and multiple sub-components using MS Project or similar project scheduling software. Clearance: Active TS/SCI Additional Information All your information will be kept confidential according to EEO guidelines.
    $37k-55k yearly est. 2d ago
  • Trade Operations Senior Support Specialist

    TD Bank 4.5company rating

    Technical support specialist job in Greenville, VA

    Hours: 40 Pay Details: $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: TD Wealth Job Description: The Trade Operations Senior Support Specialist is responsible for the strategic and operational oversight of the trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a key point of escalation and governance, maintaining rigorous standards of compliance and operational excellence. Depth & Scope: Provides oversight of trading rules and system configurations in the Pershing Platform to ensure accurate and compliant trade processing Manages and oversees regulatory reporting requirements, including but not limited to CAT, CAIS, TRACE, and other mandated reporting obligations. Ensures adequate staffing levels and resource allocation to handle live trading orders efficiently and meet service level standards Supervises and participates in the review and release of flagged live orders, acting as a dual control for higher-risk transactions to mitigate operational and market risk Reviews and grants approvals for trade exceptions and non-standard transactions Maintains oversight of key risk metrics and escalate issues as necessary to senior management Leads the development, maintenance, and enhancement of policies, procedures, and desk-level controls to comply with regulatory and firm requirements Acts as the regulatory change management lead, assessing and implementing required changes to processes, systems, and reporting in response to new or amended regulations Partners with Compliance, Risk, Technology, and other business units to ensure trading activities align with internal standards and external regulatory expectations Provides guidance, training, and mentorship to trading support staff to promote a culture of risk awareness and operational excellence Assists in identifying, investigating and resolving trade errors by coordinating with advisors and support teams, helping to minimize financial exposure and prevent reoccurrence Education & Experience: An undergraduate degree in a relevant field is preferred however candidates with significant directly related professional experience will also be considered. 5+ years industry experience Series 7 and 24 OCC: This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA. Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA. Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position. Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Occasional Sitting - Continuous Standing - Occasional Walking - Occasional Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Never Climbing - Never Reaching overhead - Occasional Reaching forward - Occasional Pushing - Never Pulling - Never Twisting - Never Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $86.8k-139.4k yearly Auto-Apply 60d+ ago
  • IT Intern

    Lakeside Book

    Technical support specialist job in Harrisonburg, VA

    Launch Your IT Career with Hands-On Experience at Lakeside Book Company! Are you passionate about technology and ready to jump-start your career? Lakeside Book Company - North America's largest book manufacturer - is looking for a driven and detail-oriented IT Infrastructure Intern to join our on-site team. Here, you won't just shadow - you'll work side-by-side with our experienced IT professionals, gaining real-world experience and making a real impact. What You'll Do: Set up and configure devices for deployment, including imaging, updating, and customizing systems. Assist with deploying new PCs and equipment across our manufacturing facilities. Help securely decommission outdated hardware with government-level data removal standards. Support inventory management and asset tracking systems. Play a key role in major projects like a full-scale printer refresh and large software rollouts (including Office 2024). Collaborate across IT teams to troubleshoot, resolve, and document technical issues. Provide Tier 1 technical support for hardware, software, and network troubleshooting to our internal users. Who You Are: Pursuing or recently completed a degree in IT, Computer Science, or a related field (preferred). Tech-savvy, curious, and eager to learn new systems and technologies. Adaptable, organized, and able to follow detailed procedures with precision. A natural team player with strong communication skills (written and verbal). Enthusiastic about solving problems and ready to tackle challenges head-on. Why Intern at Lakeside Book? Hands-on experience working on real projects in a fast-paced environment. Exposure to enterprise-level IT operations and technology. Mentorship from experienced IT professionals. Opportunity to build critical skills that employer's value. Be part of a supportive and innovative team that is passionate about technology and collaboration. Location: On-site at our Harrisonburg, VA manufacturing plant Pay: $21.50/hour Work Schedule: 40 hours per week Length of Internship: 12 weeks (May 18, 2026 through August 7, 2026) Physical Requirements This position primarily operates in an office environment (on-site or remote) and routinely uses standard office equipment such as computers, phones, and printers. The role requires prolonged periods of sitting, as well as occasional walking, standing, or light lifting (up to 10 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $21.5 hourly 10d ago
  • Lock Desk - Disclosure Desk Analyst - Available January 2026

    Burke & Herbert Bank 4.4company rating

    Technical support specialist job in Moorefield, WV

    Summary/Objective Provides rate lock support to mortgage loan origination staff and loan processors. Ensures any rate lock request is executed in a timely and efficient manner and continuously updates staff regarding rate locks on specific loan packages. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintain all lock request changes, reconciliations and extension requests. * Communicate with the Loan Officers to accurately prepare disclosures. * Monitor loans for potential TRID compliance violations. * Manage lock desk email queue. * Provide customer support to Loan Officers on their lock/extension requests. * Complete file review on each loan and issue disclosures for initial loan applications, Change in Circumstances, and initial closing disclosures. * Ensure all eligible fees are collected from customers. * Reconcile GLs for fees charged to customers. Other Duties * Other duties as assigned. Skills/Abilities * Strong quantitative aptitude with good attention to detail. * Ability to provide excellent customer service in person and on the phone. * Ability to handle stressful situations in a calm and courteous manner. * Ability to communicate effectively, both verbally and in writing. * Excellent record-keeping and file management skills. * Knowledge and experience using Automated Underwriting System (AUS), MS Word, Excel, Outlook * Knowledge of basic accounting processes and procedures. * Understanding of all mortgage loan products (FHA/VA/CONV/USDA/ In-House) and knowledge of mortgage procedures, processes and documentation requirements a plus. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Limited local travel may be required for this position. Education and Experience * Bachelor's degree in Accounting, Finance or related field or equivalent related work experience required. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $22k-28k yearly est. 60d+ ago
  • IT Support Specialist

    Teksynap

    Technical support specialist job in Ivy, VA

    Responsibilities & Qualifications RESPONSIBILITIES * Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. * Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. * Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. * Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. * Develops, updates, and maintains problem tracking databases and knowledge repositories. * Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. * Performs system and data backup and recovery operations. * Develops user training materials and conducts end-user computing and information systems training sessions. * Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. * Prepares business cases and implementation plans for IT service improvements. * Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. REQUIRED QUALIFICATIONS Clearance * Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance Certifications * DoD 8570 IAT Level II Baseline Certification * COMPTIA Security+ CE * Cisco Certified Network Associate (CCNA) * COMPTIA Cybersecurity Analyst (CySA+) * Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) * Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) * Certified Network Defender (CND) * Systems Security Certified Practitioner (SSCP) * One of the following Google Cloud Platform: * Google Associate Cloud Engineer * Google Professional Cloud Architect * One of the following cloud or systems certifications: * AWS Certified Cloud Practitioner * AWS Certified Security - Specialty * AWS Certified Solutions Architect - Associate * AWS Certified Solutions Architect - Professional * AWS Certified SysOps Administrator * Microsoft Certified: Azure Administrator Associate * Microsoft Certified: Azure Solutions Architect Expert * Microsoft Certified Azure Security Engineer Associate * Oracle Cloud Infrastructure Cloud Operations * Red Hat Certified Engineer * Red Hat Certified System Administrator Experience * Six (6) years of progressive experience in the field of Information Processing. * Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. * Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. Desired Experience and Skills * Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. * Experience administering Windows and Linux operating systems in large enterprise environments. * Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. * Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. Overview We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Remote * Type of environment: Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE * U.S. Citizen * Secret Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. #remote #telework #linkedin #LI-Remote (turn font to white)
    $43k-76k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Charlottesville, VA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $35k-48k yearly est. 14d ago
  • Service Desk Specialist - Level 1

    Shine Management & Shine Systems

    Technical support specialist job in Charlottesville, VA

    Improving Your Mission through Meaningful Innovation Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help. As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers: Intensive in-the-field decision analysis and intelligence training General management and administrative support Technology and systems integration Small- to large-scale project management We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small. Job Description The ideal candidate will demonstrate moderate technical skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM's Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Service Desk Specialist will: · Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests · Provide polite and friendly customer service · Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required · Document incident status and solutions in incident database tools · Work through various types Tier II issues with telephone assist · Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications Certifications: DoD 8570.01-M IAT level II Education and Years of Relevant Experience: · High School Diploma/GED and 6 years of relevant experience; or · Associate's Degree and 4 years of relevant experience; or · Bachelor's Degree and 2 years of relevant experience; or · Master's Degree · Must possess current working knowledge of computers, printers, laptops, and common windows applications · Must have 2 years of demonstrated experience managing a schedule for an engineering program involving hardware and software development and multiple sub-components using MS Project or similar project scheduling software. Clearance: Active TS/SCI Additional Information All your information will be kept confidential according to EEO guidelines.
    $37k-55k yearly est. 60d+ ago
  • Lock Desk - Disclosure Desk Analyst - Available January 2026

    Burke & Herbert Bank & Trust 4.4company rating

    Technical support specialist job in Moorefield, WV

    Summary/Objective Provides rate lock support to mortgage loan origination staff and loan processors. Ensures any rate lock request is executed in a timely and efficient manner and continuously updates staff regarding rate locks on specific loan packages. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain all lock request changes, reconciliations and extension requests. Communicate with the Loan Officers to accurately prepare disclosures. Monitor loans for potential TRID compliance violations. Manage lock desk email queue. Provide customer support to Loan Officers on their lock/extension requests. Complete file review on each loan and issue disclosures for initial loan applications, Change in Circumstances, and initial closing disclosures. Ensure all eligible fees are collected from customers. Reconcile GLs for fees charged to customers. Other Duties Other duties as assigned. Skills/Abilities Strong quantitative aptitude with good attention to detail. Ability to provide excellent customer service in person and on the phone. Ability to handle stressful situations in a calm and courteous manner. Ability to communicate effectively, both verbally and in writing. Excellent record-keeping and file management skills. Knowledge and experience using Automated Underwriting System (AUS), MS Word, Excel, Outlook Knowledge of basic accounting processes and procedures. Understanding of all mortgage loan products (FHA/VA/CONV/USDA/ In-House) and knowledge of mortgage procedures, processes and documentation requirements a plus. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Limited local travel may be required for this position. Education and Experience Bachelor's degree in Accounting, Finance or related field or equivalent related work experience required. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $22k-28k yearly est. 14d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Harrisonburg, VA?

The average technical support specialist in Harrisonburg, VA earns between $34,000 and $99,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Harrisonburg, VA

$58,000
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