Technical support specialist jobs in Logan, PA

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The IT Helpdesk Technician position is a vital role within the vi Logics organization. It's the first point of contact with most customers. This position is responsible for providing technical support to users by diagnosing and resolving IT-related issues. This role involves technical knowledge, problem-solving skills, and customer service abilities. Below is a detailed position description for an IT Helpdesk Technician: Position Overview: The IT Helpdesk Technician is responsible for providing first-line technical support to users experiencing hardware, software, and network issues. The technician is expected to diagnose problems, implement solutions, and ensure that IT services are running smoothly. This role involves handling incoming support requests, managing the IT helpdesk ticketing system, and escalating complex issues to higher-level IT staff when necessary. Key Responsibilities: Technical Support: Provide prompt and effective technical support to users, resolving issues related to hardware, software, network, and peripheral devices. Troubleshoot and resolve issues with computers, printers, mobile devices, and other IT equipment. Assist users with software installations, updates, and configurations. Helpdesk Management: Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. Ensure that all helpdesk tickets are addressed within the established service level agreements (SLAs). Track and document the progress of each ticket, providing regular updates to users and closing tickets once issues are resolved. Remote Support: Provide remote support to users via phone, email, or remote desktop tools. Guide users through troubleshooting steps over the phone or via remote access, resolving issues without the need for an on-site visit. Assist remote or off-site employees with IT-related issues to ensure continuity of work. Hardware and Software Maintenance: Perform routine maintenance on IT hardware, including desktops, laptops, printers, and network equipment. Install, configure, and update software applications as required. Monitor and maintain IT systems to ensure they are running efficiently and securely. User Training and Education: Provide users with training on basic IT tasks, such as using new software, managing passwords, and adhering to IT security policies. Create and distribute user guides and documentation to help users troubleshoot common issues independently. Offer ongoing support and education to improve user proficiency with IT systems and tools. Incident Management: Identify recurring issues and escalate them to higher-level IT staff or management for further investigation and resolution. Collaborate with other IT team members to address complex issues that require a team-based approach. Participate in incident response efforts, including diagnosing and mitigating IT security incidents. System Monitoring and Reporting: Monitor system performance and network activity, identifying potential issues before they impact users. Generate reports on helpdesk activity, including ticket volumes, response times, and common issues. Provide feedback to IT management on trends and areas for improvement in IT services. Inventory Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripheral devices. Track the allocation of IT equipment to users and manage the lifecycle of IT assets, including replacements and disposals. Ensure that all IT assets are accounted for and properly maintained. Compliance and Security: Adhere to IT security policies and procedures, ensuring that users comply with security protocols such as password management and data protection. Assist with the implementation of IT security measures, such as installing antivirus software, configuring firewalls, and applying security patches. Report any security breaches or vulnerabilities to IT management immediately. Continuous Improvement: Stay updated on the latest IT trends, tools, and best practices to enhance the quality of support provided. Participate in training and development opportunities to improve technical skills and knowledge. Suggest improvements to helpdesk processes and procedures to increase efficiency and user satisfaction. Qualifications: Education: An associate's degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are also beneficial. Experience: 1-3 years of experience in an IT support or helpdesk role. Skills: Strong technical knowledge of computer hardware, operating systems (Windows, mac OS, Linux), and common software applications. Proficiency in troubleshooting IT issues, including hardware failures, software glitches, and network problems. Familiarity with IT helpdesk ticketing systems and remote support tools. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Strong organizational skills and attention to detail. Attributes: Customer-focused with a commitment to providing high-quality support. Patience and empathy when dealing with users who may be frustrated or unfamiliar with technology. Problem-solving mindset with the ability to think critically and act quickly. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and processes. Reports to: The IT Helpdesk Technician will report to the IT Helpdesk Manager or IT Support Manager. Work Environment: The role is fully office-based call center-style The technician may be required to work in shifts or be on call to provide support outside of regular business hours. Some physical activity may be involved, such as lifting and installing computer equipment. This role is essential for maintaining the day-to-day IT operations of the organization, ensuring that users have the support they need to perform their duties effectively.

SUMMARY OBJECTIVE: Maintain a reliable technology environment by resolving escalated clients' calls with a high level of customer satisfaction. Setup and maintain IT hardware and software according to established procedures. 1. The IT Support area is the main client contact point for IT-related issues. (IT hardware, software, applications, telephones, etc.) This position is responsible for resolving escalated client calls. Backup Help Desk Specialist positions when staffing shortages arise or as needed. 2. Keep track of incoming requests within the incident management ticketing system. Enter the important details including steps to resolve the issue accurately and in a timely manner based on the standard SLAs. Assign tickets to the appropriate support operator when necessary. Enter on-call tickets coming from e-mail, telephone, in-person, and chat. Acts as a key escalation point for issues from the Help Desk. Function as a liaison between the client, IT Support Team and Network/Voice Team, and application administrators to determine who has the expertise to handle higher-level issues. Recognize more serious situations and alert the appropriate administrator(s) of the issues that warrant immediate attention and alert the other clients of serious problems. 3. Assist in ensuring that all IT assets within the network are patched. Supporting the management and troubleshooting of patch deployments for Microsoft Operating systems, Microsoft Office and Third-Party applications using the automated patch management system and vulnerability management system(s). The technician will document and follow the applicable ticketing and change management procedure in the incident management platform for all issues related to patching and vulnerability management. Technicians will participate in vulnerability management team exercises and initiatives and aid in resolving vulnerabilities related to workstation hardware and/or software. 4. Configuring new and repurposed IT equipment in accordance with the established PC configuration requirements. Provide high-level customer service when deploying all IT equipment to an end-user following the installation procedure. Adhere to policies and procedures regarding IT hardware and software. 5. Responsible for maintaining hardware and software inventory to support the annual IT hardware inventory audit. Track newly received and returned equipment, updating the hardware inventory management system in ordinance with IT procedures. 6. Act as a backup for account management in accordance with established policies, procedures, and IT controls. Ensure that all employee access requests are completed accurately and on time. 7. Create, update and publish documentation following the applicable IT controls and standards. Propose new documentation based on the resolution of IT related issues 8. On a quarterly basis or as needed, work with the proper departmental resources following established procedures to properly dispose of obsolete equipment and to prevent the loss of data. 9. Maintain and routinely test the IT equipment installed at the BC/DR Sites. Provide technical assistance for departmental Disaster Recovery tests as necessary. 10. Act as part of the “After hours” on call support team including response to system notifications and incidents. Being part of the on-call rotation requires documentation of calls and emails received with details of the resolution in the ticketing system. 11. Continue to keep current and enhance knowledge of computer hardware and software through courses, certifications, or continuing education. 12. Maintain a good working relationship with Company employees. Demonstrate strong interpersonal skills with the ability to work independently and motivated to work as a team player to contribute to the success of the department and in turn, the organization. 13. Perform all other duties as assigned. 14. Follow the core principles representing the ideal behaviors that will guide the IT Team to success: 1.) Respect Others, 2.) Give Your Best, 3.) Be Accountable, 4.) Communicate Transparently and Effectively, 5.) Inquire and Provide Honest Feedback, 6.) Be Fiscally Responsible, and 7.) Commit to a Lifetime of learning. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position requires no supervision of employees. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discrimination in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading. Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time, walking and sitting. TRAVEL: Moderate travel is required for this position. COMPENTENCIES: 1. Strong Communication Proficiency 2. Technology Savvy 3. Customer/Client Focus 4. Deadline Oriented 5. Analytical Skills 6. Interpersonal Skills 7. Ethical Conduct EDUCATION, TRAINING, AND EXPERIENCE: An associate degree in an Information-related field with at least 3 years of IT-related experience is required. A practical knowledge of mobile and PC operating and application systems with an understanding of network topologies is required. A proven ability to diagnose and correct operating system and application problems. Strong interpersonal, analytical, and communication skills are required. Professional demeanor with clear and direct communication skills. Self-motivated and results oriented. Ability to thrive under pressure and deliver effectively in a fast-paced environment. Ability to manage multiple priorities effectively and consistently.

Requirements Qualifications: Knowledge of automotive repair and maintenance. Valid driver's license and a good driving record. Manual dexterity. Good judgment. Ability to use hand and power tools and other machinery safely. Working Conditions: This is a physically demanding position. Will stand six to eight hours per shift. Will lift parts weighing up to 70 pounds. S/he will bend, stoop, kneel, crouch, reach, and feel. Will use hand and power tools. Will be exposed to noise, vibration, dust, paint, cleaning solutions, and other hazardous and nonhazardous materials. Appropriate PPE required for certain spray applications. Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Thomas Automotive Family is an Equal Opportunity Employer

COMPENSATION: Salary based on experience. EDUCATION: 1-3 years of IT support/service desk experience, or an equivalent combination of education and experience. EXPERIENCE: Comfortable supporting Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, Office apps). Basic account support: password resets, group access updates, and multi-factor authentication enrollment. Device setup experience (PCs, laptops, thin clients, printers, scanners); familiarity with device management tools such as Microsoft Intune/Autopilot is a plus. Strong customer service, clear written and verbal communication, and consistent ticket documentation. Willing to learn casino systems, including point-of-sale (POS) and gaming floor devices, with guidance from senior staff. Nice to have: CompTIA A+/Network+, ITIL Foundation, basic PowerShell, hospitality/casino experience. Must be able to work on-site in State College, PA. SPECIAL REQUIREMENTS: Employment is contingent upon background checks and the ability to obtain and maintain the appropriate Pennsylvania Gaming Control Board (PGCB) license. ESSENTIAL JOB FUNCTIONS: Front-line support: Answer walk-ups, calls, and tickets; troubleshoot issues; aim for first-contact resolution and document steps taken. Device setup & moves: Image/configure devices, install applications, connect peripherals, and assist with office or floor moves. Microsoft 365 & meetings: Help with Outlook and Teams, shared mailboxes, calendars, and basic meeting room/AV setups. Accounts & access: Handle password resets, access requests, and MFA enrollment following standard procedures. Casino operations support: Provide user support for POS and gaming endpoints; escalate platform or server issues to the systems/network teams when needed. Ticket workflow: Record accurate details, keep users updated, follow service targets, and escalate appropriately. How-to guides: Create or update simple knowledge articles and quick start guides based on resolved issues. Equipment & inventory: Check devices in/out, label equipment, track inventory, and assist with hardware swaps. Floor coverage & events: Provide on-floor support during busy times, soft opens, or vendor activities as scheduled. Teamwork: Work closely with the Service Desk Manager and collaborate with Systems and Network staff on escalations and rollouts. On-call & work hours (24/7 environment): Pre-opening may require variable/extended hours to support installs, vendor schedules, soft-open rehearsals, and go-live checklists. Post-opening, participate in a rotating after-hours on-call schedule, including periodic evening/weekend maintenance windows and critical incidents. PHYSICAL REQUIREMENTS: Comfortable with the physical demands of installing/maintaining IT equipment (up to 50 lbs.). Prolonged periods of sitting at a desk and working on a computer. Work may occur on the casino floor and in confined network spaces. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Selected applicants will be required to complete an online onboarding process.

We are currently looking for a Propane Support Technician to be responsible for inspecting, maintaining and filling cylinders, as well as, performing general facility maintenance to ensure order and compliance with safety standards. Responsibilities Prepare cylinders and tanks for refurbishing and inspect, maintain and recertify cylinders Help load and unload trucks and unload railcars if applicable Assist with fuel and asset inventory quality and control Fill cylinders for employees and customers Keep facility, equipment, and tanks clean and organized Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: Medical, dental, and vision (eligibility after just 30 days of employment) Paid time off that increases with tenure A 401(k) with company match and immediate vesting A new employee training program and many opportunities for continued learning and career development Disability and life insurance Employee recognition program Generous tuition assistance program Propane discounts For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: ****************************************** . Qualifications Ability to lift 50 to 75 lbs. Willingness to work outside in all weather conditions. Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************ It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: **************************************************** At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ************************************************************* We can recommend jobs specifically for you! Click here to get started.

Successful IT Systems Specialists enjoy the challenges of installing, troubleshooting, and maintaining IT systems that optimize efficiency and security to best meet the goals of the business. Essential Duties and Responsibilities include the following: Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools. Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS Remediation of security vulnerabilities as detected Creation and maintenance of user facing “how-to” and internal documentation Investigating and resolving trouble ticket items and making necessary repairs Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components Installing and testing network cabling Coordinating and implementing network software patches and upgrades Multi-Site Support for enterprise data, voice and video networks Administering enterprise wide security policies and systems Monitoring long-term information security and privacy strategy Planning and upgrading network installation projects Working with outside vendors for monitoring, new installations, upgrades, patches, and other support Essential Functions Multi-Site Network Setup and Maintenance Configure and optimize on-site and off-site Data Backup and Policies Configure and maintain All Network Printing Functions Maintain and Optimize Firewall Policies Configure Network Switches Administer Microsoft Remote Desktop File System Management and Configuration Microsoft Active Directory Administration Desktop Support and Software Installation per Company Policies Set up new users in phone, e-mail, domain, security and IQMS systems Program Phone and Unified Communications Software Implement New Hardware and Software for all Employees Maintain inventory as issued and spare equipment Excellent organizational skills and attention to detail Excellent communication and interpersonal skills. Effectively interact and work in a team environment Committed to lifelong learning and continuous improvement Must possess a “Get it done well” attitude Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities Interested in company results Treat people with respect Commitment to working safely Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree Required and Minimum 2-5 years of IT Support / Helpdesk experience Certifications CompTIA A+ (Preferred) CompTIA Networking+ (Recommended) CompTIA Security+ (Nice to have) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Specific vision abilities required by this job include ability to accurately compare color and pattern of products to quality control standards. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to occasionally loud and PPE is required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. IT Systems Specialists typically work between an office environment and the production floor but the purpose of the project may sometimes take them to non-standard workplaces. The noise level in the work environment can be loud. RPI Lumber provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status or any other characteristic protected by the law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Schedule: Full-time, daylight, 7 AM - 4 PM, off on weekends & major holidays. Your experience matters Conemaugh Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a IT&S Technician joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team A IT&S Technician provides first level support to internal customers regarding basic application, hardware and service network requests. How you'll contribute An IT&S Technician who excels in this role: Enters support requests into tracking system and assigns ticket number or other identification. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Documents and reports customer inquiries regarding new/different functionality. Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for High school diploma required More about Conemaugh Memorial Medical Center Conemaugh Memorial Medical Center is a 537 inpatient, behavioral health, rehabilitation, and transitional care beds hospital. Conemaugh Memorial Medical Center, a Duke LifePoint hospital, is the flagship hospital of Conemaugh Health System. A regional referral hospital known for clinical excellence, Conemaugh Memorial is home to the highest level of care designations for Neonatal Care (Level 3) and Trauma Care (Level 1). Conemaugh Memorial has received recognition by the American Heart Association with the Stroke Gold Plus Quality Achievement Award. Conemaugh Memorial is proudly committed to being a teaching hospital including seven medical residency programs, School of Nursing, and Allied Health education programs. EEOC Statement Conemaugh Memorial Medical Center is an Equal Opportunity Employer. Conemaugh Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

At Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being. We are seeking a highly organized, proactive, compassionate individual to join our team as an IT Technician. The individual we are seeking should be a motivated and compassionate Entry-Level IT Technician to support the setup and maintenance of the technology infrastructure at our healthcare facilities. This role is ideal for individuals beginning their IT career who are eager to learn and grow in a mission-driven environment. WHAT WE OFFER: Medical, Dental, Vision 20 days paid vacation 10 paid holidays. 401K retirement savings plan Competitive compensation package Paid training Opportunities for career growth and development Contribution to a positive impact on the community KEY RESPONSIBILITIES & EXPECTATIONS: Assist with the setup and deployment of PCs, printers, phones, and network equipment. Proven hands-on support for hardware and software installation and troubleshooting. Support cable management, wiring configuration, and digital communications systems. Respond to help desk tickets and provide timely technical support to staff. Maintain accurate records of IT assets and assist with inventory tracking. Collaborate with IT Project Support Specialist on site-specific technology rollouts. Ensure compliance with company IT policies and healthcare data security standards. Support and maintain Microsoft Entra ID, Intune and VoIP systems used across the organization. Ability to work predominantly on-site with occasional travel to our other locations. Familiarity Microsoft Office, SharePoint, Outlook (M365 suite), Digital Phone Systems, Digital Conferencing Systems, and related cloud tech for collaboration. Successful completion of background check and drug screen. Maintain compliance with all Gloria Gates CARE standards, including Conduct, Compliance, and all other policies and procedures. EDUCATION AND EXPERIENCE: Highschool diploma or equivalent GED Tech Degree or Associate degree in an IT field is preferred Basic understanding of computer hardware, software and networking fundamentals. Strong problem-solving skills and willingness to learn. Ability to work independently and part of team in a fast-paced environment. Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage, access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You'll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. We look forward to being a part of your professional journey. We invite you to apply today. SUMMARY OF JOB SUMMARY OF JOB: Responsible for providing outstanding level of customer support, service, and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using various communication methods. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers in a consummately professional manner. Performs related duties and takes full responsibility under the direction of the IT Support Center Coordinator. CONNECTING TO MISSION: All individuals, within the scope of their position, are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of position, every job contributes to the challenge of providing health care. There is an ongoing responsibility for ensuing that the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship and Collaboration are present in our interactions with one another in the service we provide. RECRUITMENT REQUIREMENTS * Associate's Degree in Information Systems preferred; professional certification in IT in lieu of degree and 1 year Comp TIA and/or A+ certifications, or complete certification within 1 year of hire * Minimum 1 year experience providing technical or service support in a healthcare environment or minimum 2 years' experience support in an IT environment outside of healthcare. * ITIL v3 Certification preferred. * Working knowledge of delivery systems (Healthcare, Lifecare, Homecare, Physician practice). * Ability to manage multiple priorities at the same time. * Ability to provide clear, accurate, and timely documentation and follow through. * Demonstrated ability to develop and maintain effective working relationships with all levels of the IT user community. EQUAL OPPORTUNITY Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Pro Disposal Inc. collects trash and recycled materials in the Central Pennsylvania Region. Currently, we operate out of four regions of Portage, Johnstown, Altoona, and Philipsburg and serve customers in eight counties. We are currently seeking an Account Support Specialist to help fulfill the needs of our growing customer base. The Account Support Specialist position is essential in ensuring accuracy and efficiency in tracking, recording, and managing the company's billing and receivable processes. This position requires an understanding of financial principles, a strong attention to detail, and excellent communication skills to effectively interact with both customers and internal teams. The role supports the company's financial goals by ensuring timely invoicing and receivables while upholding high standards of customer service. Key Responsibilities: - Develop, implement, and maintain internal processes to enhance efficiency and accuracy in accounts receivable operations. - Process and record client invoices in a timely and accurate manner, coordinating with departments as needed. - Manage customer accounts, following up on all account information (emails, payment information, balance information, etc.) through effective communication and applying respective policies. - Perform regular account reconciliations to ensure accuracy in accounts receivable balances. - Conduct account analysis, identifying and resolving discrepancies and outstanding balances. - Generate and submit daily, weekly, and monthly financial reports to management and relevant entities. - Collaborate with internal departments such as sales and field teams as necessary to resolve any account issues. - Provide administrative support, including printing, scanning, and document creation as needed. - Manage customer inquiries and concerns professionally, ensuring customer satisfaction and adherence to company policies. Competencies and Key Qualities: - Financial Acumen: Solid understanding of accounting principles and financial processes. - Analytical Skills: Ability to analyze and interpret financial data to inform decisions. - Attention to Detail: Ensures accuracy and precision in all accounts receivable tasks. - Organizational Skills: Manages multiple tasks, prioritizes effectively, and meets deadlines. - Communication: Strong verbal and written skills, with a customer-oriented approach. - Problem-Solving Ability: Capable of identifying issues and implementing solutions. - Customer Service Orientation: Dedicated to addressing client needs professionally. - Collaboration: Works well within a team, building strong internal and external relationships. - Adaptability: Flexible in adapting to new processes, priorities, and technology. - Integrity: Upholds ethical standards and confidentiality in all tasks. Qualifications and Experience: - Education: Associate's degree in accounting, finance, or related field preferred. - Experience: Minimum of 2 years in accounts receivable or related administrative support. - Technical Skill: Proficiency in Microsoft Excel (mandatory), with experience in QuickBooks - Other Requirements: Ability to work both independently and collaboratively; references from three prior employers; pass a pre-employment drug screening. Core Values: - Responsibility: Demonstrates accountability in fulfilling commitments to clients and colleagues. - Integrity: Acts with honesty and consistency, maintaining trust and accuracy. Physical Demands: - Regular use of hands for typing and document handling. - Ability to sit for extended periods and perform tasks requiring manual dexterity. View all jobs at this company

Works closely with Mount Nittany Health (MNH) users and Information Technology (IT) staff by providing first, second, and occasionally third-tier support with a high degree of customer service, technical expertise, and timeliness including documentation, troubleshooting, and resolving technical or administrative issues. Monitors the performance of MNH's information systems which include network servers, background processes, interface engines, ancillary systems, and physical/environmental appliances. Uses appropriate software and monitoring tools to ensure continuous operation of MNH's information systems. Performs routine maintenance and daily tasks necessary to ensure MNH information system integrity. Supports organizational projects that enhance the operations of MNH's information systems. MINIMUM REQUIREMENTS Education: High school diploma required. Bachelor's Degree in related field (IT, Health Administration, etc.) preferred. Experience: One year experience in a health care environment preferred. One year experience with current Microsoft operating systems and Microsoft Office applications in either a work or educational setting is required. Minimum of one year face-to-face or telephone-based customer service experience preferred. Knowledge, Skills, Abilities: Excellent communication and organizational skills required. Exercises strong interpersonal and communication skills, especially in the area of communication between technical and clinical staff. Attends and participates in all scheduled departmental training. Participates in other education opportunities and is aware of current trends in field. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health. Excellent organizational and teaching skills. Excellent analytic and interpretive skills and the ability to understand and adapt to changes in requirements and priorities. Strong abilities in Microsoft operating systems and Microsoft Office applications (excluding Access) Ability to work independently and/or collaboratively toward stated goals. Working knowledge of computer hardware components and terminology is required. Interest in, and enthusiasm for, computerization and its potential for improving inter- and intra-departmental efficiency and effectiveness. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Supervisor, Information Technology Customer Service. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Supports MNH's users and IT staff. Demonstrates knowledge of the support tools used by the Helpdesk - particularly System Center 2012 Configuration Manager (SCCM), Bomgar, KACE System Deployment Appliance (k2000), KACE System Management Appliance (k1000), Active Directory, NEWT, Recover Keys and the Information IT ticketing system. Receives initial Helpdesk support requests via phone or online and responds appropriately per protocol. Provides immediate telephone resolution to the end-users' technical problems whenever possible. When necessary and appropriate (per departmental protocol), locates the end user and troubleshoots/resolves the issue on-site if it cannot be resolved remotely. Refers technical problems to appropriate support personnel (per protocol) when a solution cannot be found in a reasonable timeframe. Develops and maintains entries in Wisdom (knowledge base) as assigned. Assists in the setup of audio visual needs across the MNH facilities. Images and deploys computers utilizing designated tools. Monitors the performance of the MNH's information systems which include network servers, background processes, interface engines, ancillary systems, and physical/environmental appliances. Uses appropriate software and monitoring tools to ensure continuous operation of critical MNH information systems. Monitors MNH's information systems and, in accordance with protocols, notifies end-user's and\or on-call support personnel when unable to resolve malfunctions. Per protocol or instruction, notifies the appropriate vendor support personnel in the event of system malfunctions when necessary. Maintains the vendor dial-in record within the IT ticket system. Notifies the appropriate IT staff person of the dial-in. Complies with logical & physical access policies/policy to maintain system security & data integrity. Performs routine maintenance and daily tasks necessary to ensure MNH's information system integrity. As per protocol, conducts backup processes that assure the recovery of data and critical applications in the event of a failure. Performs scheduled operational tasks which ensure data integrity between systems or the passage of data between systems. Supports organizational projects that enhance the operations of MNH's information systems. As assigned by the supervisor, assists other staff in completing the daily operations of the IT department. As assigned and per protocol, actively participates in projects. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.

Skills of Central PA (Skills) is a non-profit health and human services organization that provides services and support for people with intellectual and developmental disabilities and mental health challenges throughout central Pennsylvania. Skills was founded in 1960 so that people with disabilities could have paid work, gain social skills, and become more independent in the community. Today, Skills is one of the largest human service providers in central Pennsylvania, offering services in 17 counties throughout the region and employing more than 1,100 people in a variety of professional, clinical, and direct support roles. If you're looking for a place where you can grow your career while helping people, give Skills a closer look! We are seeking a Full Time Behavior Support Specialist. The schedule for this position will primarily be Monday through Friday (8am-4pm) with some flexibility required depending on the needs of the program. Responsibilities of a Behavior Support Specialist Develops the behavioral guide in conjunction with the individual and the team to support the person, ensuring that the guide is written in clear, measurable, and observable terms in person-centered language. Develops applicable ways to monitor target behaviors by use of data charts, spreadsheets, and graphs. Trains the individual, staff, and families on the behavioral guide. Keeps sensitive information relative to the organization, employees, and/or the people we support confidential and adheres to the provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Participates in the development of ISP's and outcomes in cooperation with the team. Performs the assessment of challenging behaviors by review of records, team consultation, observation/interaction, environmental analysis and functional analysis of the behavior(s). About the Benefits Skills offers a great benefits package and a work environment to match! Various Schedules Available to Match Your Lifestyle Competitive Pay Work Vehicle Available While On the Job Paid Holiday Generous Paid Time Off, Plus Personal Time and Sick Time Medical, Dental, and Vision Insurance Options Flexible Spending Account for Medical and Dependent Care 401K Retirement Program (With Employer Matching) Life Insurance and Disability Insurance Tuition Assistance for Higher Education Employee Wellness Program Exceptional Opportunities for Career Growth Great Co-workers and a Team to Support You! Skills of Central PA prohibits hiring and employment discrimination on the basis of age, ancestry, race, color, disability, ethnic or national origin, gender, gender identity or expression, genetic information, HIV/AIDS status, military status, pregnancy, religion, sex, sexual orientation, socio-economic status, veteran status, or any other bases under the law. Skills is an equal opportunity service provider and employer. Requirements Requirements to become a Behavior Support Specialist Master's Degree or higher in Psychology, Special Education, Counseling, Social Work, Education, Applied Behavior Analysis, or Gerontology, or; PA Behavior Specialist License, or; Bachelor's Degree and work under the supervision of a professional who has one of the above qualifications Experience in conducting and using functional behavioral assessments and in positive behavioral supports, and at least 2 years experience working with the ID and/or Autistic population Must be 18 years of age or older Valid Driver's License I9 Identification (Social Security Card, Passport, etc.) Salary Description $22-$29/hr

Job DescriptionSalary: Based on Experience The IT Helpdesk Technician position is a vital role within the vi Logics organization. Its the first point of contact with most customers. This position is responsible for providing technical support to users by diagnosing and resolving IT-related issues. This role involves technical knowledge, problem-solving skills, and customer service abilities. Below is a detailed position description for an IT Helpdesk Technician: Position Overview: The IT Helpdesk Technician is responsible for providing first-line technical support to users experiencing hardware, software, and network issues. The technician is expected to diagnose problems, implement solutions, and ensure that IT services are running smoothly. This role involves handling incoming support requests, managing the IT helpdesk ticketing system, and escalating complex issues to higher-level IT staff when necessary. Key Responsibilities: Technical Support: Provide prompt and effective technical support to users, resolving issues related to hardware, software, network, and peripheral devices. Troubleshoot and resolve issues with computers, printers, mobile devices, and other IT equipment. Assist users with software installations, updates, and configurations. Helpdesk Management: Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. Ensure that all helpdesk tickets are addressed within the established service level agreements (SLAs). Track and document the progress of each ticket, providing regular updates to users and closing tickets once issues are resolved. Remote Support: Provide remote support to users via phone, email, or remote desktop tools. Guide users through troubleshooting steps over the phone or via remote access, resolving issues without the need for an on-site visit. Assist remote or off-site employees with IT-related issues to ensure continuity of work. Hardware and Software Maintenance: Perform routine maintenance on IT hardware, including desktops, laptops, printers, and network equipment. Install, configure, and update software applications as required. Monitor and maintain IT systems to ensure they are running efficiently and securely. User Training and Education: Provide users with training on basic IT tasks, such as using new software, managing passwords, and adhering to IT security policies. Create and distribute user guides and documentation to help users troubleshoot common issues independently. Offer ongoing support and education to improve user proficiency with IT systems and tools. Incident Management: Identify recurring issues and escalate them to higher-level IT staff or management for further investigation and resolution. Collaborate with other IT team members to address complex issues that require a team-based approach. Participate in incident response efforts, including diagnosing and mitigating IT security incidents. System Monitoring and Reporting: Monitor system performance and network activity, identifying potential issues before they impact users. Generate reports on helpdesk activity, including ticket volumes, response times, and common issues. Provide feedback to IT management on trends and areas for improvement in IT services. Inventory Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripheral devices. Track the allocation of IT equipment to users and manage the lifecycle of IT assets, including replacements and disposals. Ensure that all IT assets are accounted for and properly maintained. Compliance and Security: Adhere to IT security policies and procedures, ensuring that users comply with security protocols such as password management and data protection. Assist with the implementation of IT security measures, such as installing antivirus software, configuring firewalls, and applying security patches. Report any security breaches or vulnerabilities to IT management immediately. Continuous Improvement: Stay updated on the latest IT trends, tools, and best practices to enhance the quality of support provided. Participate in training and development opportunities to improve technical skills and knowledge. Suggest improvements to helpdesk processes and procedures to increase efficiency and user satisfaction. Qualifications: Education: An associates degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are also beneficial. Experience: 1-3 years of experience in an IT support or helpdesk role. Skills: Strong technical knowledge of computer hardware, operating systems (Windows, mac OS, Linux), and common software applications. Proficiency in troubleshooting IT issues, including hardware failures, software glitches, and network problems. Familiarity with IT helpdesk ticketing systems and remote support tools. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Strong organizational skills and attention to detail. Attributes: Customer-focused with a commitment to providing high-quality support. Patience and empathy when dealing with users who may be frustrated or unfamiliar with technology. Problem-solving mindset with the ability to think critically and act quickly. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and processes. Reports to: The IT Helpdesk Technician will report to the IT Helpdesk Manager or IT Support Manager. Work Environment: The role is fully office-based call center-style The technician may be required to work in shifts or be on call to provide support outside of regular business hours. Some physical activity may be involved, such as lifting and installing computer equipment. This role is essential for maintaining the day-to-day IT operations of the organization, ensuring that users have the support they need to perform their duties effectively.

COMPENSATION: Salary based on experience. EDUCATION: 1-3 years of IT support/service desk experience, or an equivalent combination of education and experience. EXPERIENCE: Comfortable supporting Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, Office apps). Basic account support: password resets, group access updates, and multi-factor authentication enrollment. Device setup experience (PCs, laptops, thin clients, printers, scanners); familiarity with device management tools such as Microsoft Intune/Autopilot is a plus. Strong customer service, clear written and verbal communication, and consistent ticket documentation. Willing to learn casino systems, including point-of-sale (POS) and gaming floor devices, with guidance from senior staff. Nice to have: CompTIA A+/Network+, ITIL Foundation, basic PowerShell, hospitality/casino experience. Must be able to work on-site in State College, PA. SPECIAL REQUIREMENTS: Employment is contingent upon background checks and the ability to obtain and maintain the appropriate Pennsylvania Gaming Control Board (PGCB) license. ESSENTIAL JOB FUNCTIONS: Front-line support: Answer walk-ups, calls, and tickets; troubleshoot issues; aim for first-contact resolution and document steps taken. Device setup & moves: Image/configure devices, install applications, connect peripherals, and assist with office or floor moves. Microsoft 365 & meetings: Help with Outlook and Teams, shared mailboxes, calendars, and basic meeting room/AV setups. Accounts & access: Handle password resets, access requests, and MFA enrollment following standard procedures. Casino operations support: Provide user support for POS and gaming endpoints; escalate platform or server issues to the systems/network teams when needed. Ticket workflow: Record accurate details, keep users updated, follow service targets, and escalate appropriately. How-to guides: Create or update simple knowledge articles and quick start guides based on resolved issues. Equipment & inventory: Check devices in/out, label equipment, track inventory, and assist with hardware swaps. Floor coverage & events: Provide on-floor support during busy times, soft opens, or vendor activities as scheduled. Teamwork: Work closely with the Service Desk Manager and collaborate with Systems and Network staff on escalations and rollouts. On-call & work hours (24/7 environment): Pre-opening may require variable/extended hours to support installs, vendor schedules, soft-open rehearsals, and go-live checklists. Post-opening, participate in a rotating after-hours on-call schedule, including periodic evening/weekend maintenance windows and critical incidents. PHYSICAL REQUIREMENTS: Comfortable with the physical demands of installing/maintaining IT equipment (up to 50 lbs.). Prolonged periods of sitting at a desk and working on a computer. Work may occur on the casino floor and in confined network spaces. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Selected applicants will be required to complete an online onboarding process.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionAt Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being. We are seeking a highly organized, proactive, compassionate individual to join our team as an IT Technician. The individual we are seeking should be a motivated and compassionate Entry-Level IT Technician to support the setup and maintenance of the technology infrastructure at our healthcare facilities. This role is ideal for individuals beginning their IT career who are eager to learn and grow in a mission-driven environment. WHAT WE OFFER: Medical, Dental, Vision 20 days paid vacation 10 paid holidays. 401K retirement savings plan Competitive compensation package Paid training Opportunities for career growth and development Contribution to a positive impact on the community KEY RESPONSIBILITIES & EXPECTATIONS: Assist with the setup and deployment of PCs, printers, phones, and network equipment. Proven hands-on support for hardware and software installation and troubleshooting. Support cable management, wiring configuration, and digital communications systems. Respond to help desk tickets and provide timely technical support to staff. Maintain accurate records of IT assets and assist with inventory tracking. Collaborate with IT Project Support Specialist on site-specific technology rollouts. Ensure compliance with company IT policies and healthcare data security standards. Support and maintain Microsoft Entra ID, Intune and VoIP systems used across the organization. Ability to work predominantly on-site with occasional travel to our other locations. Familiarity Microsoft Office, SharePoint, Outlook (M365 suite), Digital Phone Systems, Digital Conferencing Systems, and related cloud tech for collaboration. Successful completion of background check and drug screen. Maintain compliance with all Gloria Gates CARE standards, including Conduct, Compliance, and all other policies and procedures. EDUCATION AND EXPERIENCE: Highschool diploma or equivalent GED Tech Degree or Associate degree in an IT field is preferred Basic understanding of computer hardware, software and networking fundamentals. Strong problem-solving skills and willingness to learn. Ability to work independently and part of team in a fast-paced environment. Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. Powered by JazzHR mq HnkbogiC