Technical support specialist jobs in Rochester, MN - 55 jobs
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Individualized Home Support Specialist
Brightpath LLC
Technical support specialist job in Cannon Falls, MN
Individualized Home SupportSpecialist (IHSS)
BrightPath LLC
Pay Rate: $19 - $23 per hour (based on experience and qualifications) Weekly Hours: Part time - hours vary (morning, afternoon, evening)
Looking for Flexible, Rewarding Part-Time Work That Fits Your Life?
Whether you're a college student, a retiree, a parent, or someone with another job, BrightPath LLC offers a flexible role that fits around your schedule. Enjoy meaningful work with benefits and opportunities to grow your hours over time by adding more clients to your caseload.
About the Role
As an Individualized Home SupportSpecialist (IHSS), you'll provide personalized, one-on-one support to clients with diverse interests and needs. Your schedule is adaptable, typically in the afternoons or evenings, allowing you to balance this role with your other obligations.
What You'll Do
Your work will be shaped by each client's unique personality and interests, keeping your role engaging and rewarding. Activities may include:
Outdoor Adventures: Walks, bike rides, park visits, or nature trails.
Creative Activities: Cooking new recipes, arts and crafts, music, or photography.
Community Engagement: Attending events, shopping trips, or volunteering.
Daily Living Support: Assisting with routines, household tasks, and organization.
Fitness & Wellness: Supporting exercise, swimming, or mindfulness practices.
Technology Help: Assisting clients with apps, social media, or other tools.
Your role is to provide guidance, encouragement, and safety while supporting your clients' individual goals and preferences.
Work Hours
Variable and Flexible: Hours depend on client needs and caseload size.
Afternoons/Evenings: Ideal for balancing with school, family, or another job.
Grow Your Hours: Potential to expand to full-time by taking on more clients.
Why BrightPath?
We offer a benefits package, even for part-time employees:
Available to All Employees:
Flexible Schedule
Mileage Reimbursement
Paid Orientation
Paid Training
Paid Time Off (PTO) (with an average of 12 hours/week on a quarterly basis)
Earned Sick and Safe Time (ESST) (1 hour for every 30 hours worked)
Parental Leave
Paid Sick Time
Professional Development Assistance
Available to Those Averaging 30+ Hours/Week Quarterly:
Dental Insurance
Vision Insurance
Health Insurance
401(k) and 401(k) Matching
Retirement Plan
Who We're Looking For
Compassionate & Patient: You care about helping others thrive.
Flexible & Adaptable: Open to different activities and schedules.
Proactive Communicator: Clear and consistent communication.
Independent & Reliable: Can work with minimal supervision.
Qualifications
High School Diploma or GED
18 Years or Older
Valid Driver's License, Reliable Vehicle, and Auto Insurance
Ability to Pass Background Checks
Maintain primary personal auto liability insurance
meeting required CSL limits and provide proof upon request
Experience with Disabilities (a plus, but not required)
Perfect For
College Students: Flexible hours that fit around your class schedule.
Retirees: Stay active and engaged with meaningful work.
Parents: Balance part-time work with family commitments.
Anyone Seeking Supplemental Income: Flexible scheduling to fit your life.
Ready to Make a Difference?
If you want flexible, meaningful work with great benefits, apply today to join the BrightPath team!
BrightPath LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.
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$19-23 hourly 3d ago
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Computer Field Tech Position-Rochester MN
BC Tech Pro 4.2
Technical support specialist job in Rochester, MN
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support specialist job in Rochester, MN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$39k-55k yearly est. 60d+ ago
Registered Client Relationship Analyst
15 Ms Investment Mgmt
Technical support specialist job in Rochester, MN
Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Provide service coverage for a FA/PWA/team including:
Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
Executing money movement transactions at the request of the client and/or FA/PWA/team
Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
Assists Financial Advisor(s) / team in delivering against their business plan and client service model
Supporting the Financial Advisor/ team marketing strategy (e.g, website maintenance)
Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems
Assist with data entry for key client needs such as new account opening and financial planning at the direction of the FAs/PWAs/teams
Remaining current on all policies, procedures and new platforms
Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT:
Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with Financial Advisor / teams as needed)
Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
Assisting with general in-office support functions such as copying, filing and scanning documentation
Preparing and submitting expense reports for processing at the direction of the FA/PWA
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
High School Diploma/Equivalency
College degree preferred
Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Two or more years of industry experience preferred
Knowledge/Skills
Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Detail orientated with superior organizational skills and ability to prioritize
Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
Exceptional writing, interpersonal and client service skills
Strong time management skills
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Adaptable and ability to multitask
Goal oriented, self-motivated and results driven
Reports to:
Business Service Officer
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser.
Salary range for the position: $34,320 - $90,000 / Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit benefits.morganstanley.com to learn more about our benefit offerings.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
$34.3k-90k yearly Auto-Apply 44d ago
Dairy Technical Specialist
Amvc Employee Services
Technical support specialist job in Zumbrota, MN
This position will provide technicalsupport for milk harvest, cooling, and storage equipment as well as dairy herd and facilities system management technology. This dynamic role uses both computer and mechanical skills to plan, install, and maintain dairy equipment and technology used on farm.
Essential Duties and Responsibilities
Provide solutions for milking and cooling equipment and herd management software system issues for our customers
Troubleshoot problems remotely and on-site with customers and MLS service and installation technicians.
Assist with system setup and configuration.
Conduct maintenance when needed
Manage multiple tasks
Work on-call, as needed
Document software, hardware, and warranty issues
Support the sales process and provide technical consultation
Assist with testing, quality control and documentation
Maintain close cooperation and communication with the route, sales, and installation teams
Assist with office IT issues, as needed
Performs other duties as assigned
Qualifications (Skills/Abilities Required)
Dairy farm background or on-farm management experience
Strong work ethic with mechanical aptitude and the ability to read and follow directions
Familiarity with computer networking
Excellent customer service skills through phone, email and in person interactions
Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
Dairy herd management software experience a plus
Overnight travel up to 30% of the time
Education
Education: Bachelor's or associate degree with dairy or technical emphasis
Excellent written, verbal and Microsoft Office skills
$62k-102k yearly est. Auto-Apply 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Rochester, MN
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-42k yearly est. 23d ago
IT Helpdesk Support
Knobelsdorff Enterprises
Technical support specialist job in Goodhue, MN
Working at Knobelsdorff
Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.
Since our founding as a family-owned company in 1988, we've grown while staying true to our core values. Starting your career with Knobelsdorff means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.
If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, Knobelsdorff (KE) is the place for you.
Job Description
As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing system access to making sure new hires are set up for success, you're at the heart of a smooth IT experience. You'll play a key role in delivering top-notch support to employees, all while diving into exciting IT projects, sharpening your skills, and keeping our documentation sharp and up-to-date. Every day brings something new-and you're the one who makes it all work like magic.
What You'll Do
You'll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:
365 Administration
Manage user mailboxes, distribution lists, and shared mailboxes
Implement and manage MFA for users to enhance security.
Access Provisioning
Manage provision access for all company applications, ensuring users have the appropriate permissions.
Maintain records of access levels and update them based on role changes or organizational requirements.
Onboarding New Hires
Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards
Software Support
Install, update, and troubleshoot software applications as needed.
Ensure all software licenses are managed and compliant with company policies.
Provide support and training for end users on the effective use of software applications.
Helpdesk Support
Triage/Assignment
Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
Monitor ticket queues and escalate issues as needed to ensure timely resolution.
L1-L2 Tickets
Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.
Escalate Level 2 problem tickets and Level 3 tickets as needed.
Qualifications
What You Bring
You're someone who wants to learn, grow, and contribute to building renewable infrastructure. Successful candidates typically bring:
Bachelor's degree in Information Technology, Computer Science, or a related field.
1-3 years of experience in IT support or helpdesk roles.
Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
Working knowledge of IT hardware, Windows OS, and common enterprise software.
Additional Information
Pay Range
We believe in paying for the value you bring to the team, and we aim to be competitive in every market we hire in.
Pay Range: $50,000 - $65,000 per year, plus incentive opportunities.
Total Rewards Statement
As a full-time employee at Knobelsdorff, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.
100% employer-paid health and dental coverage for employees
HSA contributions to support your medical expenses
Company-paid life insurance and disability coverage
401(k) with competitive company match
Profit sharing and performance-based incentives
Paid weekly with competitive wages
PTO, six paid holidays, and education reimbursement
Exclusive employee discounts through Working Advantage
We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.
Typical requirements may include:
Must be able to sit, stand, kneel, stoop, walk, and sit for long periods of time
Accessibility: If you need accommodations as part of the employment process, please contact Knobelsdorff Human Resources via email at [email protected].
Equal Opportunity Employer
Knobelsdorff is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law.
We believe in hiring the best person for the job, period. If you've got the skills, work ethic, and mindset to Own It, you'll find a place here.
If you need accommodation during the hiring process, let us know and we'll work with you.
Equal Opportunity Employer, including disabled and veterans.
EEO is the Law poster English- Spanish
EEO is the Law Supplement poster English- Spanish
Pay Transparency Policy Statement English
$50k-65k yearly 1d ago
Service Specialist - Executive Health Desk
Mayo Clinic 4.8
Technical support specialist job in Rochester, MN
The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry.
Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc.
Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.
$37k-46k yearly est. Auto-Apply 8d ago
Technical Support
Computech Corporation 4.3
Technical support specialist job in Rochester, MN
Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.)
Data Cable test results (if required)
Deliverables such as digital pictures (if requested)
Smarthands Testing and Turn Up of Equipment installed
Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only
Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only
Excellent communication skills
$31k-40k yearly est. 1d ago
Service Specialist - Executive Health Desk
Mayo Healthcare 4.0
Technical support specialist job in Rochester, MN
The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry.
Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc.
Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.
$32k-39k yearly est. Auto-Apply 8d ago
IT Service Support Technician
Valley Craft 3.5
Technical support specialist job in Lake City, MN
Responsive recruiter Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Donation matching
Free food & snacks
Health insurance
Paid time off
Signing bonus
Vision insurance
Valley Craft Industries a company of Ballymore has been in business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Use your skills as an innovative technology solutions IT Service SupportTechnician. If you're up to the challenge, then take a chance at this rewarding opportunity!
SIGNING BONUS: $1,000
Pay: Competitive compensation based on skills and experience
Schedule: 8:00 am - 4:30 pm
BENEFITS:
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS
Position Overview:
Under the supervision of the Director of Finance, the IT Service SupportTechnician delivers prompt and effective technical assistance and training to end users across multiple technology platforms.
This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment.
The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems.
Responsibilities:
Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure.
Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations.
Assist with the maintenance and support of Windows servers.
Provide maintenance and support for the IP phone system and video conferencing equipment.
Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools.
Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues.
Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security.
Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users.
Act as the lead in triaging support tickets to prioritize and resolve issues effectively.
Coordinate hardware and software repairs with external vendors as necessary.
Execute special projects as assigned by management.
Qualifications:
Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment.
Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired.
Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status
. Compensation: $55,000.00 - $65,000.00 per year
Valley Craft is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Professional Grade Quality…. Built to Last…. Made in the U.S.A.
$55k-65k yearly Auto-Apply 40d ago
IT Lab Tech - Power Card Apprentice
IBM 4.7
Technical support specialist job in Rochester, MN
**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are
you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk
**Your role and responsibilities**
As an Electronics Engineering Technician Apprentice at IBM, you will work in any one of the following:
* Power Card Lab Tech
You will have the opportunity to apply your knowledge and experience using the latest tools and technologies to support IBM processors, storage or other semiconductor hardware.
Throughout your apprenticeship, you will work closely with experienced engineers, technicians and other mentors in a laboratory or test floor environment to create and execute test or physical characterization plans that assess the electrical performance and characteristics against design and functional requirements.
Where applicable, you will be taught principles of system analysis, defect identification and repair and/or the basics of a variety of lab safety procedures relevant to the physical preparation of samples for chemical, optical, or electrical characterization. To that end, you will be trained in the use of state-of-the-art tools to test, manipulate and inspect product chips, and work with our engineers to interpret and consolidate the obtained data.
What is an Apprenticeship?
IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally-recognized credential from the DOL.
During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM.
Who you are
An apprenticeship is about learning. We're seeking candidates who have the following requirements, but we know you're just getting your career started, and we're committed to helping you learn and grow. If you've had some experience with data analysis or simply working in a team oriented environment in the past, you're exactly the type of candidate we're looking for.
To be successful, you need:
* Drive and eagerness to learn
* Ability to work independently, and in an efficient and organized manner
* Ability to work collaboratively as part of a team
* Strong troubleshooting
* Some basic knowledge or experience in electrical engineering sciences i.e. Electrical Safety, Electron Theory, AC/DC Basics, Wires and Cables, Computer Electronics, Electrical Testing Equipment
What's the experience?
As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands-on application with your project teams.
This position is not eligible for visa sponsorship.
Relocation assistance is not available.
**Required technical and professional expertise**
* Willingness to complete the requirements of the apprenticeship program
* High School Diploma or GED
* Some knowledge or experience with any of the following:
* Soldering and de-soldering
* Electrical Safety
* Electron Theory
* AC Basics
* Computer Electronics
* Electrical Testing Equipment (i.e multimeters, oscilloscopes, etc)
**Preferred technical and professional experience**
* None
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$89k-116k yearly est. 56d ago
Information Technology Assistant / Internship - Winona
Minnesota City Jobs
Technical support specialist job in Winona, MN
Under direct supervision, this position will assist the IT manager in a variety of areas including help desk support, basic network support, and public meeting technology support. This position can continue through graduation, and one semester may be applied as an internship.
Hours of Work: This position will be budgeted for approximately 1,040 hours per year. The work schedule can accommodate class schedules and school breaks by varying work hours between 10 and 30 hours per week. Work hours will be between 8:00 AM to 4:00 PM Monday through Friday; and approximately 5:30 to 8:00 PM on the 1st and 3rd Mondays of each month for Council meetings. When a holiday falls on a meeting date, the meeting will occur on Tuesday. Tuesday meeting dates in 2026 are January 20, February 17, and September 8.
Additional job information and online application can be found on the City of Winona website.
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$30k-41k yearly est. 7d ago
Escrow Support Specialist - Rochester, MN
Anywhere Integrated Services
Technical support specialist job in Rochester, MN
Job Responsibilities:
Task Management:
Maintain an accurate daily task list (workflow dashboard) without overdue items.
Provide centralized operational support to the escrow branch, including:
Reviewing commitment/prelim and seller/buyer information forms.
Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases.
Balancing files and preparing closing documents.
Handling any other assigned workflow dashboard tasks.
Document Evaluation:
Evaluate and review real estate contracts and all supporting documents meticulously.
Manage files to ensure accuracy and completeness of documentation.
Compile and process escrow instruction packages.
Branch Collaboration:
Collaborate with branch operations to prepare for closings.
Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues.
Risk Assessment:
Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions.
Education / Experience
Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.”
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
People first approach- providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process.
Technical- ability to learn and navigate multiple software systems with a high level of competency.
Critical Thinking/Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
Partnership/Collaboration-the individual remains open to others' ideas and exhibits willingness to try new things.
Oral/Written Communication-the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
Quality Assurance -the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability-the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient.
Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.
Anywhere is proud to offer a comprehensive benefits package to our employees including:
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays, Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
$30k-44k yearly est. Auto-Apply 60d+ ago
Electrical Support Engineer - Critical Power Systems
Trystar Inc. 4.4
Technical support specialist job in Faribault, MN
Job Description
Shape the future of mission-critical power solutions.
Trystar is seeking a highly skilled Customer TechnicalSupport Engineer to provide customer facing real-time technicalsupport for Trystar's broad array of custom-engineered critical power systems for some of the most demanding applications in the world. In this customer-facing technical role, you'll work with Fortune 500 data centers, major utilities, hospitals, universities, and large commercial/industrial facilities - helping them safeguard operations with a wide breath of customized power solutions.
As a Customer TechnicalSupport Engineer, you will primarily serve as a technicalsupport interface between external customers and Trystar, including installers, engineers, integrators, owners, and maintenance electricians. This role also supports internal customers such as the Sales, Customer Experience, Engineering, Operations, and Quality. In this role you will routinely utilize troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. This role will closely collaborate with other technicalsupport team members, across Trystar sites, and with the field service team. This is a fantastic opportunity for a talented and motivated individual who is eager to solve problems, share their knowledge with others and take the next step in their career.
We are looking for people who believe in our guiding principles and values of:
Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity - We're honest, transparent, and committed to doing what's right.
Customer focus - We have relentless focus on our customers and their success.
Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change - We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.
What You'll Do
Receive support requests via phone, email, and website
Provide real-time support for installers, contractors, maintenance personnel
Manage support tickets utilizing SalesForce Service Cloud case management systems
Become familiar with a broad array of product types across Trystar's expanding portfolio
Regularly collaborate with Subject Matter Experts and Engineering for each product series
Assess, build, compile, and organize support library resources
Coordinate with, provide regular direction, and remote support to field service technicians and engineers - both direct and 3rd party resources - in preparation for and while at the job site.
Occasional travel or after hours/weekend support required
What We're Looking For
BS Electrical Engineering, specialty in Power Engineering
Experience 5-10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems
Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL1741
Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals
Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
Relentless customer focus and drive to serve the customer
Established skills in real-time troubleshooting and fault isolation methods and problem solving
Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution
Experience working within CRM, ERP, Excel, Word and other common business software tools
Expected Travel: less than 20%
Why Join Trystar?
Trystar is at the forefront of the energy transition-designing and manufacturing innovative electrical power solutions that keep critical operations running. Our products are Made in the USA, built for reliability, and trusted in industries where downtime is not an option. You'll be part of a fast-growing, highly collaborative team committed to safety, integrity, and delivering results.
We serve diverse industries-data centers, utilities, healthcare, entertainment, education, government, and large-scale commercial/industrial sectors-and we are continually evolving our products, systems, and services to meet future demands.
Together, we power the future.
$69k-92k yearly est. 25d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support specialist job in Rochester, MN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-42k yearly est. 1d ago
Technical Support
Computech Corporation 4.3
Technical support specialist job in Rochester, MN
Site Survey's (LAN/WAN)
Data Cabling
Loading of a supplied configuration
Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging
Capable of Tone & Tag and punchdown and demarc extensions
Installation of LAN/WAN Network Equipment (routers, switches, etc.)
Data Cable test results (if required)
Deliverables such as digital pictures (if requested)
Smarthands Testing and Turn Up of Equipment installed
Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only
Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only
Excellent communication skills
$31k-40k yearly est. 60d+ ago
Workstation Technician
Mayo Clinic Health System 4.8
Technical support specialist job in Rochester, MN
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
* Medical: Multiple plan options.
* Dental: Delta Dental or reimbursement account for flexible coverage.
* Vision: Affordable plan with national network.
* Pre-Tax Savings: HSA and FSAs for eligible expenses.
* Retirement: Competitive retirement package to secure your future.
Responsibilities
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to Mayo specifications. Researches, verifies, and documents device specifications according to purchase order and Mayo standards. Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests. Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and on-call participation.
Qualifications
High School Diploma and 2 years customer service experience required. 2 years customer service experience supporting computers preferred.
OR Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field. Incumbents will possess good organizational skills as well as good written and oral communication skills.
Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member. Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations. Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level. Must be able to lift seventy five pounds or more. Must be able to distinguish colors. Valid driver's license
Exemption Status
Nonexempt
Compensation Detail
$24.88 - $33.60 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday 8am - 5pm
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Shelly Weir
$24.9-33.6 hourly 1d ago
IT Service Support Technician
Valley Craft 3.5
Technical support specialist job in Lake City, MN
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Dental insurance
Donation matching
Free food & snacks
Health insurance
Paid time off
Signing bonus
Vision insurance
Valley Craft Industries a company of Ballymore has been in business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Use your skills as an innovative technology solutions IT Service SupportTechnician. If youre up to the challenge, then take a chance at this rewarding opportunity!
SIGNING BONUS: $1,000
Pay: Competitive compensation based on skills and experience
Schedule: 8:00 am - 4:30 pm
BENEFITS:
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS
Position Overview:
Under the supervision of the Director of Finance, the IT Service SupportTechnician delivers prompt and effective technical assistance and training to end users across multiple technology platforms.
This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment.
The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems.
Responsibilities:
Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure.
Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations.
Assist with the maintenance and support of Windows servers.
Provide maintenance and support for the IP phone system and video conferencing equipment.
Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools.
Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues.
Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security.
Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users.
Act as the lead in triaging support tickets to prioritize and resolve issues effectively.
Coordinate hardware and software repairs with external vendors as necessary.
Execute special projects as assigned by management.
Qualifications:
Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment.
Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired.
Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status
.
$31k-48k yearly est. 12d ago
Electrical Support Engineer - Critical Power Systems
Trystar Inc. 4.4
Technical support specialist job in Faribault, MN
Shape the future of mission-critical power solutions.
Trystar is seeking a highly skilled Customer TechnicalSupport Engineer to provide customer facing real-time technicalsupport for Trystar's broad array of custom-engineered critical power systems for some of the most demanding applications in the world. In this customer-facing technical role, you'll work with Fortune 500 data centers, major utilities, hospitals, universities, and large commercial/industrial facilities - helping them safeguard operations with a wide breath of customized power solutions.
As a Customer TechnicalSupport Engineer, you will primarily serve as a technicalsupport interface between external customers and Trystar, including installers, engineers, integrators, owners, and maintenance electricians. This role also supports internal customers such as the Sales, Customer Experience, Engineering, Operations, and Quality. In this role you will routinely utilize troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. This role will closely collaborate with other technicalsupport team members, across Trystar sites, and with the field service team. This is a fantastic opportunity for a talented and motivated individual who is eager to solve problems, share their knowledge with others and take the next step in their career.
We are looking for people who believe in our guiding principles and values of:
Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity - We're honest, transparent, and committed to doing what's right.
Customer focus - We have relentless focus on our customers and their success.
Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change - We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.
What You'll Do
Receive support requests via phone, email, and website
Provide real-time support for installers, contractors, maintenance personnel
Manage support tickets utilizing SalesForce Service Cloud case management systems
Become familiar with a broad array of product types across Trystar's expanding portfolio
Regularly collaborate with Subject Matter Experts and Engineering for each product series
Assess, build, compile, and organize support library resources
Coordinate with, provide regular direction, and remote support to field service technicians and engineers - both direct and 3
rd
party resources - in preparation for and while at the job site.
Occasional travel or after hours/weekend support required
What We're Looking For
BS Electrical Engineering, specialty in Power Engineering
Experience 5-10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems
Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL1741
Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals
Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
Relentless customer focus and drive to serve the customer
Established skills in real-time troubleshooting and fault isolation methods and problem solving
Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution
Experience working within CRM, ERP, Excel, Word and other common business software tools
Expected Travel: less than 20%
Why Join Trystar?
Trystar is at the forefront of the energy transition-designing and manufacturing innovative electrical power solutions that keep critical operations running. Our products are Made in the USA, built for reliability, and trusted in industries where downtime is not an option. You'll be part of a fast-growing, highly collaborative team committed to safety, integrity, and delivering results.
We serve diverse industries-data centers, utilities, healthcare, entertainment, education, government, and large-scale commercial/industrial sectors-and we are continually evolving our products, systems, and services to meet future demands.
Together, we power the future.
$69k-92k yearly est. Auto-Apply 24d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Rochester, MN?
The average technical support specialist in Rochester, MN earns between $29,000 and $77,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Rochester, MN