Technical support specialist jobs in Searcy, AR

Kelly is hiring an IT Desktop Support Technician for a 12 - month Contract role with one of our prestigious clients based out in 2226 Haynesville Highway, El Dorado, AR, 71731. Job Title: IT Desktop Support Technician Employment Type: 12-month contract Pay rate: $22/hr. JOB DESCRIPTION: Desktop Support functions to include: Laptop/PC imaging & setup Deliver new laptops/PCs to users setup/transfer data & connect to M365 cloud services Software configuration/installations Work Incident/Request tickets using Service Now platform Printer troubleshooting Windows 11 support with M365 application suite Basic wi-fi/network troubleshooting skills Stockroom inventory of hardware assets & managing those assets Excellent customer service skills with a focus on delivering a best-in-class user experience Experience working in a manufacturing environment is a plus Fast-paced so must be able to manage time well and stay organized Great communication skills and have the ability to respond/deliver on new dynamic tasks (priorities can change quickly) Candidate must have reliable transportation to drive between the (3) sites in El Dorado (below are the 3 site addresses) 2226 Haynesville Highway 324 Southfield Cutoff HWY 167 5821 Shuler Road Preferrable Hours are any 8-hour shift between 7am-5pm local time (30-minute lunch) If you believe you are a good fit for this opportunity, please submit your application through the job posting link. We also encourage you to share references if you have them.

Responsible for overseeing and maintaining the information technology infrastructure at a specific site or location within the organization and providing support remotely to other facilities when needed. Responsible for the day-to-day IT operations, providing technical support to end-users, ensuring network and system reliability, and coordinating with central IT teams to align on and implement IT policies and procedures. Key Responsibilities • Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (i.e., switches, routers, access points, new hire equipment, etc.). • Troubleshoots and resolves IT related problems reported by team members. Solves moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise. • Serves as the site's point of contact for IT related emergencies and participates in disaster recovery planning. • Conducts hardware and software inventory management for the site. Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services. • Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary. • Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests. • Provides technical support to end-users, addressing hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices. • Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures. • Ensures the security and integrity of data through data management practices and system updates. • Collaborates with the central IT team to implement network and system improvements. Utilizes technical expertise to enhance IT system efficiency across the organization. • Develops and helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures. • Prepares reports on IT activities and incidents as required. Minimum Qualifications (Educations & Experience) • High school diploma, GED, or equivalent • 3+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role Knowledge, Skills, and Abilities Butterball Core Competencies Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: • Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. • Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. • Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. • Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. • Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate. Essential Knowledge, Skills, and Abilities • Strong written and verbal communication and interpersonal skills • Ability to create and maintain strong rapport with internal and external partners • Detail-oriented with the capabilities of handling multiple priorities, tasks, and projects simultaneously • Critical thinking, investigatory, and problem-solving abilities • Solid business acumen with the ability to comprehend how IT influences various facets of the organization • Firm knowledge of best practices in IT administration, Microsoft O365 products/services and ManageEngine • Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests • Strong knowledge of computer hardware, operating systems, and software applications • Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting • Skilled in diverse types of computer hardware, software, peripherals and components, networking protocols and communications Preferred Knowledge, Skills, and Abilities • Associates or Bachelors in related field • CompTIA A+ Certification • Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management Physical Demands • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions & Travel Requirements • Work will be performed in a variety of conditions including a climate-controlled office environment(s) and in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment. • The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection. • Occasional travel may be required. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical school curriculum that engages medical students in active and novel learning. Job Description: Job Title: Student Academic Technology Support Specialist Reports to: Director, Information Technology and Data Management FLSA Classification: Exempt Location: Bentonville, Arkansas (On-site) Who We Are Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program that will enhance traditional medical education with the arts, humanities, and whole health principles. The school's culture embraces self-care to empower students to care for their own well-being as well as their patients'. The school's state-of-the-art medical education facility is under construction in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The school has been granted preliminary accreditation status by the Liaison Committee on Medical Education. About The Position The Student Academic Technology Support Specialist is responsible for providing essential support to students and faculty in the utilization of academic technology tools and systems, with a primary emphasis on the Canvas Learning Management System (LMS). This position is crucial to ensuring that users can effectively navigate and utilize the LMS and related educational technologies to enhance learning and teaching experiences. Essential Duties and Responsibilities Canvas LMS Support: Assist students and faculty with technical issues related to the Canvas LMS, including troubleshooting, user account management, and system navigation. Assessment Tools: Provide support for various assessment tools integrated with the LMS, such as quizzes, exams, and assignment submissions. Ensure these tools are functioning correctly and address any arising issues. Technical Assistance: Offer general technical support for academic technology resources, including software, hardware, and other educational tools. Library Technologies Support: Aid students and faculty by supporting library technologies, such as guides, remote access systems and unified search. Troubleshoot access issues and ensure seamless integration with academic systems. Training and Workshops: Develop and conduct training sessions and workshops to educate students and faculty on the effective use of Canvas, library technologies, and other academic technologies. Documentation: Create and maintain comprehensive documentation, guides, and FAQs to assist users in resolving common technical issues independently. Communication: Act as a liaison between students, faculty, instructional design staff, and library personnel. Communicate technical information clearly and effectively to non-technical users. Continuous Improvement: Stay informed about the latest developments in academic and library technology and recommend improvements to enhance the overall user experience. Collaborative Projects: Participate in collaborative projects aimed at improving and expanding the use of academic and library technologies within the institution. Qualifications and Requirements Associate degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Five years of experience in supporting classroom or educational technologies required. Five years of strong technical troubleshooting skills with a focus on rapid resolution. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Strong organizational and time management skills. A passion for assisting others and enhancing the educational experience through technology. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Demands: In the work environment described, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job. Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires interaction with both the public and internal team members in a professional and courteous manner. Some local travel will be required, and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours. Alice L. Walton School of Medicine is an equal opportunity employer. All qualified applicants will receive consideration for employment. All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones andrelated equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests receivedthrough the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and processfirst-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving - Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area(Fayetteville, Springdale, Rogers, Bentonville)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halois a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Springdale, AR

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halo is a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

This role is responsible for local hardware support and supplemental Help Desk support for all Smackover-based employees. The position will troubleshoot and resolve various hardware, software, and network issues in a timely and accurate manner to ensure minimal downtime and smooth operation of IT systems. The position will use established processes and procedures to document, track, and resolve reported problems. JOB DUTIES * Respond to local user inquiries and provide timely technical assistance through various channels such as phone, email, remote access, and in-person. * Diagnose and resolve issues with hardware, software, operating system, and basic network connection issues. * Assist with the analysis, diagnosis, and resolution of complex network problems. * Install, configure, test, maintain, monitor, and troubleshoot end user computer hardware, software, peripherals, and cabling. * Receive and coordinate user hardware requests, manage data migration, and configure hardware and software according to department standards and procedures. * Configure, test, maintain and troubleshoot hand-held devices used for data access. * Maintain anti-virus security solutions in compliance with department standards. * Support development and implementation of networking projects and new technology installations both at corporate and remote facilities. * Assist with network improvements, upgrades, and repairs as directed. * Assist with the implementation of corrective hardware and software solutions. * Perform system backup and recovery procedures according to department policy as required to ensure full data retrieval. * Log and track support tickets using a help desk ticketing system. * Perform other related duties as assigned. Job Requirements EDUCATION / EXPERIENCE High School Diploma or GED.Requires a minimum of a high school diploma or GED with some computer-related college coursework. Prefer completion of AA, AS, or equivalent two-year college level credit in Information Technology focused coursework. Special consideration may be given to prior experience and/or applicants holding CompTIA A+, Cisco, and/or Microsoft certifications relative to the position.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Key Responsibilities Help Desk Support: Respond to user inquiries (phone, email, in-person) for hardware, software, and network issues. System Setup & Maintenance: Assist with installing, configuring, and maintaining computers, peripherals, and software. Updates & Security: Help deploy patches, updates, and monitor for security threats. Documentation: Create and update user guides, manuals, and IT procedures. Project Involvement: Participate in IT projects, system upgrades, or migrations. Inventory Management: Maintain IT asset databases and manage surplus equipment. Typical Qualifications Pursuing a degree in IT, Computer Science, or related field. Basic understanding of networking, hardware, and software. Strong problem-solving skills and a willingness to learn. Good communication and teamwork abilities.

Technology/Computer Technician Nashville School District is currently seeking a full-time IT Technician to work on a small team to install, inventory, repair, and support technology hardware and software for the district, as well as other duties as assigned. The contract length is 240 days based on classified salary schedule. District Technology Coordinator has the option to assign any other duties necessary. Roles and Responsibilities include: • Installation of software, upgrades, and updates as needed using manual methods as well as Microsoft System Center Configuration Manager • Installation, maintenance, and/or repairs of equipment which includes but not limited to PCs, laptops, Chromebooks, tablets, projectors, security cameras, access control, VoIP • Installation/termination of network wiring and other cabling needs • Troubleshooting computer issues and basic network issues-wired and wireless • Provide basic Microsoft Active Directory and Google Workspace support and troubleshooting. • Perform basic Microsoft Active Directory and Google Admin functions. • Provide general end-user training and support • Assist with inventory control • Other duties as assigned Requirements: • Four years IT fieldwork and/or two year associate degree in Informational Technology or Computer Science (or related field) preferred • Prior experience in K-12 environment highly preferred • Knowledge of and skill in the following: Microsoft Windows OS, Chrome OS, Mac OS, iOS, and basic configuration of each • Requires walking, standing, bending, lifting, and climbing ladders • Requires organizational skills with attention to detail • Possess strong oral and written communication skills with the ability to communicate well and interact with all types of people, organize and solve required tasks with little supervision and work in a fast-paced, demanding environment. • May require some travel • Ability to work well with others and have a positive attitude • Ability to handle multiple tasks with frequent interruptions

Job DescriptionSalary: Network and Support Administrator The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities Serve as the lead for all technical support for all end users. Supervise the workflow and performance of the Computer Support Technicians. Provide support for hardware, software, web based applications, and communications to end users. Evaluate and make recommendations for IT infrastructure design and operation. Provide recommendations on the purchasing of hardware/software. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Monitor and maintain the security of the network (including but not limited to stored data and end user devices.) Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks including subnets and routing Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Understanding of Linux Experience with telephone systems Education / Experience Three to Five years in computer applications or related area; Bachelors degree in Computer Science or related field is recommended.

Crain Kia of Sherwood 5830 Warden Rd, Sherwood Crain Automotive is seeking a knowledgeable and proactive IT Technician to provide technical support to dealership staff, manage and maintain hardware/ software systems, and ensure network reliability across multiple departments. The ideal candidate will be a problem-solver with a strong understanding of dealership software platforms, general IT infrastructure, and excellent customer service skills. Skills: Provide onsite and remote support for desktop, printer, phone and dealership-specific hardware Maintain user accounts, permissions, and systems access Troubleshoot and resolve technical issues related to software, networking, and hardware Document and track all support requests and solutions in the ticketing system Assist with DMS (Dealer Management System) and CRM software support Maintain IT department documentation accurately and in a readily accessible form Assist with equipment upgrades, inventory, and audits Install and configure workstations, applications and dealership peripherals Perform other duties as assigned by supervisor Qualifications: 1-3 years of IT support experience; automotive or dealership IT experience a strong plus Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealertrack, etc.) preferred Strong understanding of Windows OS, networking, and remote support tools Ability to diagnose and resolve hardware and software issues efficiently Excellent communication and interpersonal skills Mus be self-motivated, organized, and able to work independently Benefits: Competitive pay Affordable health, dental and vision insurance 401(k) with company match Opportunities for advancement and professional development The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you!

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, we empower people to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment. We have been recognized for 5 consecutive years as a “Best Places to Work” in Arkansas, Florida, and Hawaii. As an intern, you will be rewarded with opportunities for personal and professional development working directly with leaders in the insurance industry Life Takes You Places! Are you ready to join us? Intern Overview: We are seeking a tech-savvy and motivated IT Intern to support our technology team. This internship offers hands-on experience in IT support, systems maintenance, cybersecurity, software troubleshooting, and emerging technologies such as artificial intelligence (AI) and machine learning (ML). The ideal candidate is eager to learn, detail-oriented, and passionate about technology and problem-solving. Essential Duties: Provide technical support to employees, including troubleshooting hardware, software, and network issues. Assist in setting up and configuring computers, mobile devices, and other IT equipment. Help maintain and update IT documentation, asset inventories, and user guides. Support system upgrades, software installations, and routine maintenance tasks. Assist with monitoring system performance and security alerts. Participate in IT projects such as system migrations, cloud integrations, or process automation. Collaborate with team members to improve IT workflows and user experience. Ensure compliance with IT policies and data security protocols. Required Knowledge, Skills, and Abilities: Currently pursuing a degree in Information Technology, Computer Science, or a related field. Basic understanding of computer hardware, operating systems, and networking concepts. Familiarity with Microsoft Office, Windows OS, and common enterprise software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Experience with help desk systems or ticketing platforms is a plus. Ability to commit to a 40 hour work week during the 10 week internship Required Education and Experience Currently enrolled and pursuing a degree in a related area of business Sophomore classification or higher Cumulative GPA 3.0 or better A minimum of one year work experience Or equivalent military experience. Please note: This position does not offer visa sponsorship. Candidates must be authorized to work in the United States without sponsorship now and in the future.

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. Summer 2026 Information Security and Access Management Internship - Identity and Access Management Analyst! Join Southwest Power Pool (SPP) this summer as an IT Intern and gain hands-on experience in implementing and maintaining the security architecture for IT systems. You'll work with a variety of IT subject matter experts to help design, implement, and support cybersecurity controls and solutions-both technology- and process-based-ensuring the protection and security of SPP's information system assets. As an IAM Intern, you'll assist with the design, development, implementation, and management of identity and access management processes and systems that align with SPP's enterprise-wide security and governance strategy. Your work will play a vital role in ensuring accurate, secure, and compliant operations across critical applications used by SPP and its members. What You'll Do Support day-to-day identity and access management operations, ensuring proper provisioning, de-provisioning, and access reviews. Conduct data analysis and cleanup to support compliance and audit requirements. Assist in system maintenance, patching, and real-time troubleshooting of IAM applications. Participate in user acceptance and performance testing to validate system updates. Help develop and document security policies, procedures, and standards. Collaborate with cross-functional teams to ensure IAM practices align with SPP's cybersecurity strategy. Contribute to continuous improvement initiatives in access control and governance. Internship Overview Duration: 10-12 weeks, full-time (Monday-Friday, 8:00 a.m. - 5:00 p.m.) Format: Onsite internship with rotations to various IT departments as needed Compensation: Paid internship with housing available (if needed) Engagement: Teaming activities and professional development opportunities outside of regular work hours Capstone: Interns will deliver a final presentation showcasing lessons learned and knowledge gained What We're Looking For College student entering their senior year working toward a bachelor's degree or above in Cyber Security, Computer Science, Information Technology, Management Information Systems, or a related field 3.0 GPA or higher Strong interest in cybersecurity, IT systems, and technology solutions An expressed desire to work in the power industry Excellent teamwork, communication, and problem-solving skills Eagerness to learn and contribute to real-world cybersecurity projects Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve. The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment. The employee must occasionally lift and move up to 10 pounds. Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Position Type, Locations and Expected Hours of Work: This is a temporary, onsite summer 2026 internship. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel Requirement: This position requires no travel Should you elect to apply for this position SPP will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email. Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category. The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.