Technical support specialist jobs in Waynesboro, PA - 199 jobs

About Electrosonic Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. About the role The Onsite Technician will be based at our client's location and must be experienced in museum and entertainment venues supporting high-quality audiovisual services and have a proven track record as a Tier 1 & Tier 2 AV tech as described below. This role involves providing general AV support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers, including PC and/or Mac Operating Systems. Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies. This role requires a detail-minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in an historical museum and visitor's center environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed. What you'll do AV Technician TIER 1 * Able to identify and describe typical systems, their components, cables and terminations used in AV systems * AV System knowledge gained in a service or operational environment * Experience operating, troubleshooting and supporting a variety of AV systems * Ability to navigate system project files in an effort to provide and request additional support * Experience with AV tools, common test equipment, and commissioning requirements * Basic understanding of network architecture * Understanding of control system software * Understanding of DSP and related software * Understanding of media servers and content streaming * Understanding of typical digital signage systems and associated networks * Knowledge of Health and Safety rules and workplace safety * AVIXA Technologist Certification or ability to complete it within 12 months of hire date is preferred AV Technician TIER 2 (all of tier 1 plus) * Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments * Ability to read, understand and convey schematics from CAD files * Proficient understanding of Network Architecture and IT systems * Experience with small live event support operating Audio Mixers and Wireless Mic's that include: Mackie -1642 VLZ3 / Behringer - X32 Producer / Shure SLXD & BLX wireless * Experience with alignment, blending, and color balance with Christie, Panasonic and Vivitek brand projectors * Experience with the following Content Servers: 7th Sense & Alcorn McBride * Experience or training on Control system software including, but not limited to; Medialon, Extron, AMX, Alcorn McBride, etc. * Experience or training on DSP's and related software including, but not limited to; QSC - Q-SYS Core 110F, Biamp - TesiraFORTE AI, etc. * Experience with Interactive elements that include ELOTouch * Experience with various AV associated equipment that includes: Digital displays, Video & Audio extenders, Presentation Switchers and more * Liaising with vendor and OEM wherever needed to restore the services. * Experience with remote monitoring tools which may include QSC, Medialon, * Experience and training on typical digital signage systems, tools and associated networks NOTE: This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the client evolve. Qualifications * Strong customer service skills in interacting and communicating with clients * Ability to analyze customer situations, make decisions and solve problems under pressure. * Ability to work with a high degree of accuracy and detail. * Ability to maintain positive working relationships with management, co-workers, clients and vendors. * Ability to communicate effectively face-to-face, in groups, and via phone and written communication. * Detail oriented and work without supervision. * College degree in a related technical field a plus * Strong desire to learn. * Intermediate experience with Microsoft suite of products Work Schedule: Thursday thru Monday 7am - 4pm (9-hour days include 1-hour for lunch) This may have some flexibility during the slower winter months. A day in the Life * Inclusive Team Culture At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. * Work/Life Balance Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being. * Career Growth We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing. * Compensation and Wellness The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include: * Medical * Dental * Vision * Life and disability benefits. * Wellness discount programs, * 401k * *Paid parental leave after 1 year of service. * 12 company paid holidays * 3 weeks of paid vacation Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration. With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.

Spectrum is seeking a talented Supply Support Analyst (Technical Support) to provide the necessary services and management planning to facilitate and provide readiness based technical services in support of V-22 supply support management, spares execution to our customer in Philadelphia, PA. As a critical member of our team, you will carry out the following: Key Abilities and Responsibilities: Perform studies and analyses related to supply support for the V-22 weapons system, sub-systems, and equipment. Perform maintenance of database files utilizing available tools to enter file updates. Initiate National Stock Number establishment in conjunction with design changes to V-22 aircraft configuration. Provide database discrepancy corrections reports and Primary Inventory Control Activity/Secondary Inventory Control Activity requests. Participate in V-22 maintenance plan reviews with contractors and government personnel regarding proposed changes, specifically review source, maintenance and recovery codes changes. Conduct supply support analyses of individual items for data accuracy, interchangeability, and substitutability and maintenance replacement rate values result in adequate replenishment and repair schedules are met. Perform analysis which examine sensitivities to program changes with respect to production quantities, utilization rate, operating scenarios, and maintenance support concept. Required Skills and Experience: Minimum of 5 years of experience supporting DOD supply/logistics. Minimum of 3 years of experience in the field of Navy Aviation. Experience and working knowledge of USN ERP. Knowledge of databases including File Management Tool, Defense Logistics Information Service and Federal Logistics Information System. Knowledge of DOD configuration management and other elements. Ability to read and interpret aviation drawings. Education: N/A Security Clearance: N/A Spectrum is proud of our diverse workforce and diligently committed to remaining an Equal Opportunity Employer. Spectrum governs all employment related decisions without regard to an individual's race, color, sex, religion, national origin, age, disability, veteran status or any other protected classification. [EEO/AA/Protected Veterans/Individuals with Disability employer].

Edgewater Federal Solutions is currently seeking a talented, professional Help Desk Support Technician to join a team supporting the Department of Energy, in the Washington, DC area, in an ONSITE work environment. The Help Desk Support Technician provides technical support, troubleshoots and resolves issues with software applications and computer hardware for users, either remotely (phone, chat, email) or in person. This position requires US Citizenship. Responsibilities Responsibilities include, but are not limited to the following: Provide high-quality end-user support in person and remotely (email, phone, Teams) for databases and applications created by EHSS Provide high-quality end-user support in person and remotely (email, phone, Teams) for logistical, network and COTS hardware and software matters Record requests, incidents, and status information using the EHSS ticketing system. Report on those results as requested. Manage escalations and ensure any issues are resolved in a timely manner. Make recommendations to improve operational efficiency. Provide all reporting and other information, planned and ad hoc, as requested by help desk leadership Support EHSS teleconferencing needs Maintain IT hardware inventory records Respond to data calls as requested. Manage the EHSS system outage notification process. Escalate user issues to Tier 2 support personnel, as needed. Other duties may be assigned. Qualifications US Citizenship Ability to obtain a U.S. Government security clearance Bachelor's degree in computer science, information technology, or a related field or at least two years of experience as a Help Desk Technician or in a technical support role. Strong technical background. Excellent analytical and troubleshooting skills. Ability to work under pressure. Strong writing ability. Strong customer service skills. Excellent leadership and people management skills. Strong customer service skills. Ability to support multiple Washington D.C. area locations Nice to Have: Experience supporting U.S. Government clients Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment. Specific vision abilities required by this job include close vision requirements due to computer work. The employee must occasionally lift and/or move up to fifteen (15) pounds Fine hand manipulation (keyboarding). Salary: $60,000.00 - $85,000.00 Additional benefits include: Paid Time Off & Holiday Pay Medical Insurance Dental Insurance Vision Insurance Disability, Life Insurance, and AD&D Flexible Spending Accounts Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) Tuition and Technical Training Reimbursement Exercise Reimbursement Computer Reimbursement Employee Assistance Program About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-HH1

Job Description Company: Lucayan Technology Solutions LLC Employment Type: Full-Time Lucayan Technology Solutions LLC is seeking an Information Technology & Media Support Specialist to provide IT, knowledge management, and media services in support of the U.S. Army Security Force Assistance & Stability Integration Directorate (SFASID). This position plays a critical role in supporting SFASID's mission by managing its digital platforms, knowledge repositories, and multimedia communications to ensure information is accessible, accurate, and effectively delivered to stakeholders worldwide. Key Responsibilities Serve as data administrator and content organizer for SFASID's website, SharePoint™ portal, Army 365 systems, and social media platforms. Manage and update digital publications, video streams, and web content, ensuring timely dissemination of SFASID information. Provide Defense Visual Information Distribution Service (DVIDS) support by submitting, cataloging, tagging, and publishing audio, video, podcasts, and imagery. Maintain and organize lessons learned databases, linking reports, after-action reviews, and knowledge products to internal and external repositories. Support the SFASID Publications Manager with digital repository upkeep, posting bulletins, and ensuring publications are accessible within 48 hours of release. Monitor and track RFIs and ISRs, recommending updates to FAQs and supporting rapid response efforts. Provide IT, audio/visual, and media support for SFASID conferences, events, and simulcasts, including online registration and streaming. Minimum Qualifications U.S. Citizen with ability to obtain installation access. High School Diploma or equivalent (Bachelor's degree in IT, Media, or Communications preferred). Experience with IT support, digital content management, or knowledge management systems. Skilled in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages). Ability to manage multimedia integration (video, audio, graphics) for digital and web products. Required Qualifications Favorable NACI for Common Access Card (CAC) eligibility and DoD network access. Demonstrated ability to provide DVIDS media support. Familiarity with Knowledge Management systems and Communities of Practice/Interest. Strong organizational, communication, and collaboration skills. Security Clearance & Certifications Clearance: Favorable National Agency Check with Inquiries (NACI). Training/Certifications (must complete or maintain): Anti-Terrorism (AT) Level I Training. iWATCH Army Security Awareness Training. OPSEC Level I Training (initial and annual). DoD Cyber Awareness Training. DoD 8570.01-M IA/IT baseline certification within 6 months of appointment. Work Environment Duty Station: Carlisle Barracks, PA (onsite required). Schedule: Monday-Friday, 0800-1700, excluding U.S. Federal holidays. Environment: Professional military-academic setting, working with Army staff, interagency, international, and academic partners. Why Join Lucayan Technology Solutions LLC? Be part of a mission-driven team supporting the U.S. Army's peacekeeping and stability operations. Contribute to the digital transformation and knowledge management of a premier Army Institute. Competitive compensation, comprehensive benefits, and growth opportunities in defense IT and media operations. Powered by JazzHR ol CIGIu6DU

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

IT Support Specialist The IT Support Specialist will work within the helpdesk team to directly support end users to resolve reported incidents and fulfill submitted requests. The IT Support Specialist will be responsible for: Being the first point of contact for customer issues and requests. Process customer issues or requests submitted through phone, email, or customer portal. Fulfill customer requests through documented procedures. Solve known problems through documented resolutions. Troubleshoot undocumented basic issues in order to resolve incidents. Track customer requests and incidents with detailed notes to facilitate smooth escalations. Perform scheduled and documented system maintenance. Submitting work logs in a timely manner. Position Requirements Prior experience with MSP processes, support procedures and tools. Familiarity with basic networking concepts. Prior experience supporting Microsoft 365. Location: Frederick, MD 21704

Job Description Reporting to the Director of Technical Operations, the Tech Bar - Resident Support Specialist is a customer-service focused, entry-level role responsible for providing technical support to residents in an efficient and accurate manner. This position serves as a front-line representative of Menno Haven and the Technology Operations department, assisting with basic technical issues across assigned areas. The Help Desk Specialist diagnoses and troubleshoots hardware and software problems to ensure optimal system performance and resident satisfaction. The role requires flexibility to work evenings and weekends to support resident needs and events. Qualifications: High school diploma or GED equivalent, preferred. Strong customer service skills and a pleasant demeanor, required. Excellent interpersonal and communication skills, required. Knowledge of mobile phones, tablets, and laptops required. Knowledge of Microsoft Windows, MacOS, iOS, and Android preferred. Ability to work patiently and effectively with customers to resolve technical issues, required. Ability to be available to work Nights and Weekends as required. Ability to troubleshoot hardware components and peripheral devices on the network is required. Ability to diagnose and resolve software issues on troubleshoot software on networked devices is required. Ability to connect devices to wired and wireless networks is required. Benefits (dependent on eligibility): Excellent Health, Dental and Vision plans Group Life Insurance - 100% company paid Pet Insurance Employee Assistance Program Generous PTO. 403(b) Retirement Plan Shift: Part-time no benefits, non-exempt Shift - varies We look forward to you joining the Menno Haven team! mennohaven.org "We will be an innovative organization that nurtures the human spirit, is passionate about service, and demonstrates God's love, one person at a time." Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Description Über die Rolle Als NinjaOne Technical Support Specialist arbeitest du mit unserem multinationalen, branchenführenden Produkt-Support-Team zusammen, um unseren Kunden ein optimales Erlebnis zu bieten. Du wirst Kundenanrufe und E-Mail-Korrespondenz unter der Leitung des Support-Managements priorisieren, während du die Verantwortung für Kundenprobleme übernimmst und die zur Verfügung gestellten Ressourcen nutzt, um einen hochwertigen Kundenservice zu gewährleisten. Standort - Berlin, Deutschland oder Remote überall in Deutschland Was du tun wirst Du musst in der Lage sein, während der Bürozeiten von Montag bis Freitag nach einem festen Zeitplan zu arbeiten. Eigeninitiative und prompte, genaue Bearbeitung von Anfragen und Support-Anrufen. Fähigkeit, selbständig zu arbeiten Sehr gute Kenntnisse in der Windows-Fehlerbehebung Sehr gute Kenntnisse in der Fehlerbehebung unter Mac von Vorteil Kenntnisse in der Linux-Fehlerbehebung wünschenswert Zusammenarbeit mit Engineering, Customer Success, QA, Produktmanagement und anderen internen Abteilungen, um kritische Produktprobleme zu lösen, die Zykluszeit für die Problemlösung zu minimieren, und Verbesserungen für zukünftige Versionen vorzunehmen. Erstellung und Durchführung von Produkt- oder Technologieschulungen für interne und externe Partnerteams (Mitarbeiter des technischen Kundendienstes, Wiederverkäufer, Distributoren usw.). Weitergabe von Wissen über bekannte Probleme und entsprechende Lösungen oder Workarounds an Partnerteams (einschließlich, aber nicht beschränkt auf die Erstellung neuer Knowledge-Base-Artikel). Andere Aufgaben nach Bedarf Über dich Deutsch und Englisch auf C1/C2 Niveau Ausgezeichnete mündliche und verbale Kommunikationsfähigkeiten sind ein Muss Ein Bachelor-Abschluss in Informatik und/oder gleichwertige Berufserfahrung. Mindestens 2 Jahre Erfahrung in einer Position im Bereich Kundenservice/Support. Windows-Kenntnisse (Windows Registry, Windows-Dienste usw.), MacOS-Kenntnisse und ein allgemeines Verständnis von Linux-Distributionen sind von Vorteil. Frühere Erfahrungen mit Zendesk sind ein Plus! Fähigkeit, Aufgaben auf Grundlage der Auswirkungen auf den Kunden korrekt zu priorisieren. Anpassungsfähigkeit an neue Technologien und Prozesse. Starke zwischenmenschliche Fähigkeiten, um in einem teamorientierten Umfeld arbeiten zu können. Kenntnisse einer beliebigen Virtualisierungsplattform, grundlegende Netzwerkkenntnisse. Frühere Erfahrungen mit RMM-Software sind hilfreich, aber nicht erforderlich. Einen guten Sinn für Humor Du hast Spaß am technischen Support. Du hast Spaß daran, Verantwortung zu übernehmen und zu sehen, wie deine Bemühungen etwas bewirken! Französisch / Italienisch / Spanisch / Niederländisch ist ein Plus About the Role As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions. Location- Berlin, Germany or Remote anywhere based in Germany What You'll be Doing Must be able to work a set schedule during office hours Monday to Friday. Take initiative and provide prompt, accurate follow-up to tickets and support calls. Ability to flourish under limited supervision Must be fluent in Windows troubleshooting Fluency in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases. Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc). Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles). Other duties as needed About You German and English at C1/C2 Level Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experience. At least 2 years prior experience in a customer service/support-related position. Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus. Previous experience with Zendesk is a plus! Able to exercise good judgment of priority based on customer impact. Adaptable to new technologies and processes. Strong interpersonal skills so as to be able to work in a team-oriented environment. Understanding of any virtualization platform, basic networking. Previous experience with RMM software is helpful, but not required. A good sense of humor You enjoy the technical support environment. You enjoy taking ownership and watching your efforts make a difference! French / Italian / Spanish / Dutch is a plus About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the office Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional Information This position is NOT eligible for Visa sponsorship. Are you already interested? We would love to get to know you! Follow the link and submit your application. We can't wait to see you at NinjaOne. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-Remote#BI-Remote#LI-SB1

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We provide system development and full spectrum IT support services U.S. Federal client in DC Metro Area. The project needs a Helpdesk Specialist to provide user support to internal and external users of the OFM Information System. Work in a team environment to support a software system. Support users, inital triage of trouble tickets, and assist with software testing. Responsibilities: The Helpdesk Specialist will provide Tier-1 user support Monday - Friday 8:30 - 5:00, via email and occasional Teams calls. Create/modify user accounts, respond to all Helpdesk emails for support. Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. Work with the technical staff to conduct release and user acceptance testing (UAT). Job Responsibilities: · Work independently to provide Tier-1 user support Monday - Friday, 8:30 - 5:00 · Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts · Create/modify user accounts, respond to all Helpdesk emails for support. · Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. · Participate in Release Smoke testing, and release testing in the user acceptance testing (UAT) environment · Write technical and user guide documentation Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization. Requirements: Minimum Requirements: · At least 2-3 years of experience in a Help Desk environment. This can include a Call Center · Excellent oral communication and writing skills · Solid knowledge of Microsoft Office Suite, especially Outlook · Has experience administering user accounts, passwords, and emails; and reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices · Experience triaging issues reported by users in emails or in trouble tickets Preferred Skills: · ServiceNow reporting · Software Testing Clearance requirements: Candidates must be able to obtain and maintain a Top-Secret DoD security clearance. An active clearance is preferred; however, an Interim clearance is acceptable for starting the position. Work Schedule: This position requires a hybrid work schedule, currently with two days per week onsite. Onsite requirements are subject to change at the discretion of our U.S. Government client.

Job DescriptionDESKSIDE TECHNICIAN MECHANICSBURG, PA ARC Group has an immediate opportunity for a Deskside Technician providing deskside support as well as technical support for remote employees! This is a direct hire FTE position located onsite in Mechanicsburg, PA. This is a fantastic opportunity to join a dynamic and well-respected organization offering tremendous career growth potential. At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply. Candidates must currently have PERMANENT US work authorization. Sorry, but we are not considering any candidates from outside companies for this position (no C2C, 3rd party / brokering). SUMMARY STATEMENT The Deskside Technician is responsible for providing on-site technical support and troubleshooting for end-users, ensuring the smooth operation of computer systems and networks. This role involves diagnosing and resolving hardware and software issues, setting up new equipment, and providing excellent customer service. The Deskside Technician works closely with other IT team members to deliver effective and efficient IT support. This position may require occasional evening or weekend work to meet deadlines or resolve critical issues. ESSENTIAL DUTIES & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary. * Provide on-site technical support for hardware, software, and network-related issues. * Diagnose and resolve technical problems, including desktop, laptop, and peripheral devices. * Install, configure, and maintain computer systems, software applications, and IT equipment. * Assist with the deployment of new hardware and software. * Maintain accurate documentation of technical procedures, configurations, and troubleshooting steps. * Collaborate with other IT teams to ensure seamless integration of systems and applications. * Stay updated with the latest industry trends, technologies, and best practices. * Provide exceptional customer service and support to end-users, ensuring timely resolution of issues. Performs other duties as the supervisor may, from time to time, deem necessary. REQUIRED QUALIFICATIONS * Associate's degree in information technology, computer science, or a related field, or equivalent experience in IT support or a similar role. * Strong knowledge of computer hardware, software, and network systems. * Proficiency in troubleshooting and resolving technical issues. * Experience with Windows operating systems. * Familiarity with IT service management (ITSM) tools and best practices. * Excellent communication, interpersonal, and customer service skills. * Strong organizational and time management abilities. * Ability to work independently and as part of a team. * Ability to interact with all levels of employees. * Ability to work onsite at Corporate Office (Mechanicsburg, PA). ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know. Position is offered with no fee to candidate.

Plan International is an independent development and humanitarian organization that advances children's rights and equality for girls. We believe in the power and potential of every child. We support children's rights from birth until they reach adulthood and we enable children to prepare for - and respond to - crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. In Zimbabwe, we have been building powerful partnerships for children for over 31 years. Plan International operates an equal opportunities policy and actively encourages diversity. Reporting to the Country Information Technology Specialist, the graduate intern will be responsible for supporting the Country IT Specialist with the daily functions of the Information and Technology Department. Click here to get the full job description The individual Desired skills and competencies * A recent graduate with a degree or equivalent in Information Technology, Information Systems or Computer Studies. * At least one-year experience in IT (attachment) * High degree of confidentiality and integrity. Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas. Interested candidates who meet the above requirements are required to submit their curriculum vitae & cover letter outlining their suitability for the position. A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This position is open to Zimbabwean nationals and people with the right to work in Zimbabwe. Location: Country Office, Mutare Office and Bulawayo Office Type of role: Fixed Term Contract Closing Date: 26 January 2026 Please note that Plan International will never send unsolicited emails requesting payment from candidates.

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements (not all inclusive): Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup) Monitor Network Status and Resolve Issues Server Management, Upgrade and Expansion Server Security Management and Support of Network Software (Upgrades, Patches) Management and Support for LAN interfaces to local county data processing networks Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls) Management and Support of Cisco Call Managers and IVR Platform Management and Support of Content Delivery Network End User and Desktop Support (Help Desk Level 1-3) Manage User Accounts Network Implementation, Installation, Relocation (Including Remote Sites) Desktop/PC/Workstation Support Email/Exchange Support (4000 mailboxes) Management of Citrix Connectivity Print Support and Management Security/VPN/Firewall Asset Tracking Project Management Knowledge Transfer Possible Positions: 1. Local Team Lead: Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher). 2. Server Support Personnel: Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012. 3. LAN/WAN Support Personnel: Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher. Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products · CCENT (Cisco Certified Entry Networking Technician) Certification, or Higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation. 4. Internet, Email and Firewall Support Personnel: Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users. This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing “thin client” technology is preferred. CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification. 5. Help desk and desktop support staff: Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations. Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred). Job Application Instructions: To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED. Compensation: Compensation will be commensurate with experience.

The Information Technology (IT) Intern is a member of Bank of Clarke. This position will provide support to the IT department and Bank employees throughout the Bank network. The internship position will have a weekly set schedule, with some flexibility based on the needs of the department as well as the intern. What you'll do: · Technical writing to assist on documentation and end user training material · Help desk monitor, will shadow current help desk techs · Inventory control · Basic desktop computer troubleshooting and equipment swap · Other duties as assigned Requirements Where you'll shine: Computer Science, Information Technology or Management Information Systems major Familiar with Java, .NET, JavaScript or HTML/DHTML and Microsoft Office Suite Strong communication skills Excellent analytical and problem-solving skills Ability to work well in teams Professional and confidential Communicating with various levels and business lines of an organization Gaining hands-on experience in an IT position Shadowing and training experiences with knowledgeable professionals Collaboration, working independently, problem solving, and more Where we'll shine: Offering a learning opportunity with hands on experience Supporting associates and their families; we embrace the importance of caring for oneself and our families Surrounding ourselves with smart, driven, and diverse individuals Valuing integrity, commitment regarding our daily duties, and the Bank as a whole Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees value Devoted to the communities in which we serve as we help those who form the creative backbone of our market's future economy and business value Bank of Clarke is “Great Place to Work” Certified through June 2025 “Top Virginia Employer for Interns” award recipient (2023,2024,2025) through Virginia Talent and Opportunity Partnership (V-TOP) EEO M/F/V/D

Job DescriptionDescription: Job Title IT Intern Department / Team Enterprise Operations Team (IT / Business Systems) Reporting Structure Reports to: CTO Supervises: None (Individual Contributor role) Location & Work Model Leesburg, VA - Hybrid FLSA Status Non-Exempt (Internship) Position Summary The IT Intern will work closely with Vertosoft's IT Team to support daily technology operations related to device management, user support, and office technology. This hands-on internship provides exposure to enterprise IT systems, hardware provisioning, compliance practices, and help desk workflows. The role offers a blend of technical support and cross-functional learning, including collaboration with the Development Intern and Development Team to support system documentation, workflow support, and technical projects. This position is ideal for candidates seeking real-world experience in corporate IT, systems administration, and business technology. Key Responsibilities IT Operations & Device Management Provision, configure, and deploy laptops, peripherals, and workstations for new hires and existing employees. Assist with user and device management in Microsoft Entra ID (Azure AD) and Microsoft Intune. Support hardware lifecycle management, including inventory tracking, procurement assistance, and device refreshes. Help administer office technology, shared equipment, and physical IT infrastructure. User Support & Help Desk Provide first-level support for basic technical issues, including troubleshooting hardware, software, and access-related requests. Triage and route help desk tickets to appropriate IT team members as needed. Assist with documentation of common IT issues and support procedures. Cross-Functional & Development Collaboration Collaborate with the Development Intern and Development Team on cross-functional initiatives to ensure continuity of work and operational flexibility. Support tasks related to system and workflow documentation. Assist with technical projects, which may include exposure to: API integration or construction Workflow design and documentation Database design concepts UI/UX design support Low-code or no-code development tools Required Qualifications Education Currently pursuing or recently completed a degree in Information Technology, Computer Science, Information Systems, or a related field. Technical Skills & Experience Basic understanding of computer hardware, operating systems, and common business software. Familiarity with Microsoft 365, user account management, or device provisioning is a plus. Strong interest in enterprise IT systems, support processes, and technology operations. Core Skills Strong problem-solving and analytical skills. Ability to follow documented processes and learn new systems quickly. Clear communication skills and a customer-service mindset. Ability to work independently and collaboratively in a team environment. Preferred Qualifications Exposure to or interest in cloud identity, endpoint management, or IT administration tools. Familiarity with ticketing systems or help desk workflows. Interest in systems development, automation, or business applications. Prior internship, coursework, or lab experience in IT or technology support. Key Competencies & Attributes Detail-oriented and organized. Curious, adaptable, and eager to learn. Professional, dependable, and proactive. Comfortable handling multiple tasks in a fast-paced environment. Compensation & Benefits Paid internship opportunity. Hybrid work schedule (Leesburg, VA). Hands-on experience in enterprise IT and business systems. Mentorship and exposure to cross-functional technology teams. Opportunity to build foundational skills for a career in IT, systems administration, or development. About Vertosoft Vertosoft is a fast-growing technology distributor and solutions provider specializing in bringing innovative software and IT solutions to the public sector. We work with emerging and leading technology vendors to simplify and accelerate procurement for federal, state, and local government customers. At Vertosoft, you'll join a collaborative team working at the intersection of technology and government innovation. We value initiative, integrity, and impact - and we're committed to helping our employees grow in an environment that encourages professional development and purpose-driven work. Vertosoft is an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status, or any other characteristic protected by law. Requirements:

The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support. This role is responsible for resolving highly complex issues across multiple systems, mentoring junior staff, leading process improvement initiatives, and ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams, enterprise architects, and IT leadership to enhance system reliability, user experience, and support effectiveness. **Position Responsibilities** 1. Critical Incident Resolution + Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support. + Perform in-depth technical troubleshooting and root cause analysis on multifaceted issues affecting enterprise systems, applications, and endpoints. + Coordinate with network, systems, and security teams to resolve enterprise-impacting issues and restore services quickly. + Participate in major incident response bridges, providing subject matter expertise to minimize downtime. 2. Proactive Issue Management and Process Improvement + Conduct trend and root cause analyses to identify recurring incidents and recommend long-term preventive measures. + Lead continuous improvement efforts in ITSM processes (Incident, Problem, Change, and Knowledge Management). + Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs). + Drive automation and scripting initiatives to reduce repetitive work and improve resolution times. 3. Collaboration and Cross-Functional Leadership + Serve as the primary liaison between the Service Desk and engineering, infrastructure, and application teams. + Partner with vendors to resolve escalated hardware and software issues and ensure adherence to service-level expectations. + Represent the IT Service Desk during Change Advisory Board (CAB) meetings, advocating for user experience and operational readiness. + Provide project support for new technology rollouts, enterprise migrations, and major software deployments (as required). 4. Mentorship and Knowledge Sharing + Coach and mentor Level 1 and Level 2 technicians, sharing technical expertise and troubleshooting best practices. + Support training initiatives, ensuring that junior staff develop skills necessary for future advancement. + Assist in onboarding new Service Desk personnel, including process familiarization and knowledge transfer. 5. Audit, Reporting, and Compliance + Lead the gathering of records and supporting materials for internal and external IT audits. + Ensure compliance with corporate IT and security policies, maintaining documentation accuracy and process adherence. + Produce detailed post-incident reports and metrics dashboards to inform leadership decision-making. **Basic Qualifications (Required Skills & Experience)** + Bachelor's degree in Information Technology, Computer Science, or equivalent experience. + Minimum 5-7 years of experience in IT support, with at least 2 years in a senior technician, engineer, or escalation role. + ITIL Foundation Certification (minimum). + CompTIA A+ Certification - Core 1 and Core 2 + Advanced Technical Expertise. + Deep understanding of Windows, mac OS, mobile device operating systems, and working knowledge of Ubuntu/Linux workstations. + Strong knowledge of Active Directory, Azure AD, Exchange Online, O365 administration, Intune, device management platforms (Workspace ONE JAMF), Apple Business Manager, Winmagic/BitLocker, DUO and Okta MFA. + Proficiency in network diagnostics (DNS, DHCP, VPN, TCP/IP), virtualization technologies, and remote management tools. + Experience with enterprise ITSM tools (e.g., ServiceNow, Ivanti, Remedy). + Familiarity with scripting languages such as PowerShell, Python, or Bash for automation. + Analytical and Problem-Solving Skills: + Strong ability to perform complex root cause analysis and develop sustainable solutions under pressure. + Success in reducing incident recurrence through data-driven process improvements. + Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical audiences. + Skilled in drafting technical documentation, knowledge base content, and incident reports. + Proven ability to lead by example and guide junior technicians through complex troubleshooting processes. + Experience in fostering collaboration across geographically distributed teams. + Demonstrated commitment to providing an exceptional user experience through active listening, empathy, and clear communication. + Capable of handling difficult interactions professionally and constructively. + Strong organizational skills with the ability to manage multiple high-priority projects simultaneously. + Experience participating in CAB meetings and understanding of ITIL-aligned change management practices. + Active Listening & Empathy: Ensuring users feel heard and understood throughout the support process. + Clear Communication: Translating technical concepts into user-friendly language. + Time Management: Prioritizing incidents and requests efficiently while meeting SLAs. + Adaptability: Remaining flexible amid changing priorities, systems, and environments. + Positive Attitude: Promoting a culture of collaboration, respect, and accountability within the team. **Other Qualifications & Desired Competencies** + ITIL Intermediate or Managing Professional certification. + Microsoft Certified: Modern Desktop Administrator Associate or equivalent. + CompTIA Network+, Security+, or equivalent advanced certifications. + Experience with ISO 27001 or SOC 2 environments + Demonstrated experience resolving complex enterprise-level incidents and contributing to IT process improvement initiatives. + Consistency, Responsiveness, Accountability, Urgency + Integrity, accountability, and a continuous improvement mindset. + Ability to perform under pressure while maintaining professionalism. + Commitment to teamwork, inclusion, and user satisfaction. **Physical Demands** + Ability to work in an office environment (Constant) + Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional) + Required to stand and sit for long periods (Frequent) + Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent) **Clearance Level** No Clearance The salary range for this role is: $31 - $44 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. **ITAR Requirement:** _T_ _his position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements._ **Benefits** : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************* . We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. **Who We Are** Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. **What We Do** Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. _We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status._ **ITAR** U.S. Citizenship required **About AV:** **AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.** We don't just build defense technology-we redefine what's possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian-but we're not building history, we're building what's next. **If you're ready to build technology that matters-with speed, scale, and purpose-there's no better place to do it than AV.** **Careers at AeroVironment (*****************************************

Company: Lucayan Technology Solutions LLC Employment Type: Full-Time Lucayan Technology Solutions LLC is seeking an Information Technology & Media Support Specialist to provide IT, knowledge management, and media services in support of the U.S. Army Security Force Assistance & Stability Integration Directorate (SFASID). This position plays a critical role in supporting SFASID's mission by managing its digital platforms, knowledge repositories, and multimedia communications to ensure information is accessible, accurate, and effectively delivered to stakeholders worldwide. Key Responsibilities Serve as data administrator and content organizer for SFASID's website, SharePoint™ portal, Army 365 systems, and social media platforms. Manage and update digital publications, video streams, and web content, ensuring timely dissemination of SFASID information. Provide Defense Visual Information Distribution Service (DVIDS) support by submitting, cataloging, tagging, and publishing audio, video, podcasts, and imagery. Maintain and organize lessons learned databases, linking reports, after-action reviews, and knowledge products to internal and external repositories. Support the SFASID Publications Manager with digital repository upkeep, posting bulletins, and ensuring publications are accessible within 48 hours of release. Monitor and track RFIs and ISRs, recommending updates to FAQs and supporting rapid response efforts. Provide IT, audio/visual, and media support for SFASID conferences, events, and simulcasts, including online registration and streaming. Minimum Qualifications U.S. Citizen with ability to obtain installation access. High School Diploma or equivalent (Bachelor's degree in IT, Media, or Communications preferred). Experience with IT support, digital content management, or knowledge management systems. Skilled in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages). Ability to manage multimedia integration (video, audio, graphics) for digital and web products. Required Qualifications Favorable NACI for Common Access Card (CAC) eligibility and DoD network access. Demonstrated ability to provide DVIDS media support. Familiarity with Knowledge Management systems and Communities of Practice/Interest. Strong organizational, communication, and collaboration skills. Security Clearance & Certifications Clearance: Favorable National Agency Check with Inquiries (NACI). Training/Certifications (must complete or maintain): Anti-Terrorism (AT) Level I Training. iWATCH Army Security Awareness Training. OPSEC Level I Training (initial and annual). DoD Cyber Awareness Training. DoD 8570.01-M IA/IT baseline certification within 6 months of appointment. Work Environment Duty Station: Carlisle Barracks, PA (onsite required). Schedule: Monday-Friday, 0800-1700, excluding U.S. Federal holidays. Environment: Professional military-academic setting, working with Army staff, interagency, international, and academic partners. Why Join Lucayan Technology Solutions LLC? Be part of a mission-driven team supporting the U.S. Army's peacekeeping and stability operations. Contribute to the digital transformation and knowledge management of a premier Army Institute. Competitive compensation, comprehensive benefits, and growth opportunities in defense IT and media operations.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military