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The differences between computer support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer support specialist and a client support specialist. Additionally, a computer support specialist has an average salary of $63,926, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a computer support specialist include computer support, troubleshoot and technical support. The most important skills for a client support specialist are customer service, client support, and client service.
| Computer Support Specialist | Client Support Specialist | |
| Yearly salary | $63,926 | $39,585 |
| Hourly rate | $30.73 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,029 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Computer support specialists and client support specialists have different pay scales, as shown below.
| Computer Support Specialist | Client Support Specialist | |
| Average salary | $63,926 | $39,585 |
| Salary range | Between $44,000 And $91,000 | Between $29,000 And $53,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | NTT Data International L.L.C. | |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a computer support specialist and a client support specialist in terms of educational background:
| Computer Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between computer support specialists' and client support specialists' demographics:
| Computer Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.1% Female, 19.9% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.2% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |