Customer care representative jobs in Asheville, NC - 264 jobs
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Customer Support Specialist I (Scheduled Part Time )
First Bank 4.6
Customer care representative job in Asheville, NC
The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
Schedule: Monday-Friday 9am-2pm with rotating Saturday 9am-2pm (every other Saturday)
Work schedule type: Hybrid
ESSENTIAL FUNCTIONS:
* Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.
* Returns customer phone messages from after hours.
* Performs account transactions including, but not limited to: payments & transfers.
* Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.
* Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.
* Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.
* Researches and responds to secure/unsecure customer messages.
* Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.
* Provide, present and promote Service Excellence to all external and internal customers.
* Completes training as assigned.
* Completes annual compliance courses.
* Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
* Adheres to all levels of our Service Excellence standards.
* Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
* High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
* Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
* Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.
* Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.
* Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.
* Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$31k-36k yearly est. 9d ago
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Customer Service Coordinator
MV Transit
Customer care representative job in Asheville, NC
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Customer Service Coordinator to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, be thoroughly familiar with Americans with Disabilities Act (ADA), maintain database of customer compliments/complaints, and to provide positive and professional support to all employees so as maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed client expectations.
Job Responsibilities:
* Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client.
* Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided.
* Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency.
* Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail.
* Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function.
* Manage proper reporting and correspondence for "no show", "no pay" and "high cancel" clients.
* Maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration.
* Serve as an expert to manage the team's ability to clearly, accurately and respectfully respond to customer questions regarding all policies, procedures including the fare system.
* Develop and implement internal Customer Service campaigns and incentive programs.
* If directed by client, establish relationships with key consumer agencies to facilitate direct communication and feedback as well as proactive customer focus.
Qualifications
Talent Requirements:
* The Customer Service Coordinator shall possess at least five (5) years of progressively responsible experience for customer service, customer engagement, marketing and communications.
* The ideal candidate will be an exceptional communicator and be able to establish credibility, lead by influence, and exercise strong customer service and engagement skills
* Excellent speaking, writing, and organization skills.
* Ability to communicate effectively at all levels.
* General knowledge of windows-based computer operating systems.
* Knowledge of service area.
* Process all customer complaints to include investigation, validity determination and timely response as described in Customer Service policy.
* Assist in identifying validity of the liquidated damages through investigation.
* Assist Risk Management with investigations of accidents/incidents.
* Ensure all reconciliations are completed timely and accurately each month.
* Promote positive customer service techniques, programs throughout the organization.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
#appcast
$28k-38k yearly est. Auto-Apply 60d+ ago
Coordinator & Instructor, Customized Training
A-B Tech Careers 3.8
Customer care representative job in Asheville, NC
Coordinates trainings and other activities associated with the industry, the Customized Training Program, to include the Pratt & Whitney project. Coordinates training services through consistent direct contact with industry clients. Serves as the college's liaison with regional colleges on programming related to the Pratt & Whitney Customized Training Program project and student connections to industry employment in A-B Tech's service area. Works with other A-B Tech EWD staff to coordinate training schedules, lab spaces, and equipment use. Assists with coordinating the schedules of instructors, 3rd party instructors, and adjuncts. Collaborate with industrial clients and A-B Tech staff to provide technical training in one or more of the following areas: machining, coating, automation, robotics, quality control, lean principles, or safety. Develops customized curriculum and teaching materials to meet client needs and incorporates technology into instruction. Additionally, assists with the procurement, setup, and maintenance of training equipment. This position is available until May 25, 2027, with the option for extension based on performance and funding.
Duties
1. Serves as a point of contact for Customized Training Program projects, including Pratt & Whitney. Meets regularly with key stakeholders to ensure consistent alignment on planned training activities. 2. Serves as the college's liaison with regional colleges on programming related to the Pratt & Whitney Customized Training Program, and student connections to industry employment in A-B Tech's service area. Travels regionally as required. 3. Directs clients in following training project plans and scheduling planned training events. Facilitates and ensures training activity in the Customized Training Program. 4. Assists with securing and scheduling instructors, assists with contract negotiations and setup, and initiates setup of class documentation. 5. Creates training requests, funding requests, and assists with managing the Customized Training Program project budgets. 6. Registers training classes and verifies accurate completion of class paperwork. 7. Delivers pre-hire assessments and post-hire training in areas like lean manufacturing, machining, automation, quality, or safety. Develop or adapt curriculum, lesson plans, and assessments to meet specific employer or workforce needs. 8. Evaluates learner progress and provide constructive feedback to promote skill mastery and workplace application. 9. Maintains current knowledge of industry trends, technologies, and instructional best practices. 10. Works closely with the EWD staff on the Customized Training project financials. 11. Updates and manages project and training services records. 12. Adheres to state guidelines on Customized Training Program projects. 13. Assists with quarterly and year-end reporting. 14. Builds and maintains client relationships-schedules and facilitates project status meetings. 15. Attends offsite meetings and events as required. 16. Contributes to the College Vision, Mission, Values, and RISE statement. 17. Supports workforce diversity in all its aspects. 18. Performs other duties as assigned.
Preferred Qualifications
1. Associate's or Bachelor's degree 2. Experience setting up and coordinating training or education programs. 3. Experience with an electronic procurement/supplier exchange system for the purchase of supplies and services. 3. Project management experience. 4. Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.
$35k-46k yearly est. 11d ago
Full-Time Customer Service Representative
Gentry Heating
Customer care representative job in Swannanoa, NC
Job Description
Gentry Service Group is a heating and air conditioning company who has been proudly serving the residents and businesses of Western North Carolina since 1963. We are focused on providing quality, dependable service at a competitive price. Our family of contractors and technicians strive to deliver integrity, respect, and consideration to all customers all the time. We value community involvement and participate in a variety of local programs to help the less fortunate; including annual trips abroad to build homes for underprivileged residents. If you are looking for something more than just a job and want to be a part of this growing team, apply today!
Job Summary: As a representative for our Company, you will be responsible for customer service activities such as responding to inquiries, processing orders, and scheduling.
Pay Rate $18.00 - $24.00 depending on experience
Benefits: Medical, Dental, Vision, 15 Paid Vacation Days, 9 Paid Holidays, 401k with Company Match, tool account with 0% interest, access to 24/7 chaplain, faith-based organization with a high emphasis on the importance of family.
Work Hours 8:00 am - 5:00 pm Monday to Friday
Required Qualifications
High school diploma or equivalent
Aggressive self-starter
Fast learner
PC literate with experience with Microsoft Outlook, Word, and Excel
Good phone skills
Customer service knowledge with strong follow up skills
Conduct self in a professional manner at all times
A minimum of two years of related customer service experience
Able to answer multi-line
Qualifications desired
Excellent verbal skills
Professional phones skills
Strong interpersonal skills
Energetic personality
***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***
$18-24 hourly 25d ago
Care Management Professional - Extender
True Team Medical
Customer care representative job in Waynesville, NC
Bring Your Passion.
The Care Management Extender is an integral part of the Tailored Care Management team approach to integrated care for behavioral health and medical care by supporting the members through collaborative efforts that improve member outcomes with activities such as linking members to medication management, coordinating physical and behavioral health care needs, educating members, building trust between members and their practitioners, supporting and connecting members to community recovery programs, and enhancing communication and continuity of care.
Educational Requirements:
A high school diploma or equivalent;
Must be 18 years or older.
Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist
or
A parent or guardian of an individual with a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual
or
Have two years of paid experience performing the types of functions described in the “Extender Functions” section, with at least one year of paid experience working directly with the Tailored Care Management eligible population.
Upon hire, completion of general onboarding training;
Within 60 days of hire, completion of NC DHHS identified training requirements for Tailored Care Management
No driving infractions in the last 5 years
Grow With Us.
Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work.
Beyond the engaging work, you'll also benefit from ncg CARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.
Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Educational Assistance (your position, date of hire and years of service determine your eligibility)
ncg CARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.
Equal opportunity employer: ncg CARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.
We believe it's important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at ******************.
ncg CARE participates in the E-Verify program. Therefore, any employment with ncg CARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
EEO is the Law
EEO Supplement
E-Verify
Family Medical Leave
Pay Transparency
ncg CARE and all partner affiliates maintain a drug-free workplace.
Build Your Purpose.
Compensation: $17.36 - 19.70 Hourly
Location: Waynesville, NC
Essential Function
Monitor members (in person and by telephone) for changes in clinical symptoms and treatment side effects or complications;
Evaluate findings and assist members/families in developing an Individualized Service Plan (ISP) with appropriate goals;
Support and closely coordinate whole-person health care with the member's primary care provider and other treating health providers.
Provide or facilitate resources internally or in the community for members/families, and make referrals and provide follow-up as appropriate (e.g., social services such as housing assistance, vocational rehabilitation, substance use treatment);
Ensure all treating providers involved in the member's care are up to date on the latest test results and information.
The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.
$17.4-19.7 hourly Easy Apply 14d ago
Call Center Representative
Lap of Love 4.0
Customer care representative job in Greer, SC
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or call center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the Joint Venture locations.
Job Responsibilities:
Monitors the flow of orders to and from the Customer Service Department
Deletes, corrects, or re-enters patient orders as deemed necessary
$26k-35k yearly est. 14h ago
Customer Service Representative
RXO Inc.
Customer care representative job in Mills River, NC
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
* Assist customers and business partners via telephone and email
* Handle customer complaints in a calm, professional manner
* Diagnose, assess, and resolve problems or issues
* Monitor progress of delivery routes
* Scan haul-away pods and verify stamps
* Process changes or cancellations to delivery orders
At a minimum, you'll need:
* Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
* High school diploma or equivalent
* 1-year related experience preferably within a call center environment
* Strong customer service skills and the ability to satisfactorily resolve issues
* Solid ability to multitask with exceptional organizational skills
* Ability to thrive under pressure while delivering solutions that exceed customer expectations
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
* Comprehensive medical, dental, and vision plans
* 401(k) retirement plan with up to 5% company match
* Pre-tax accounts to help streamline eligible expenses
* Company-paid disability and life insurance
* Employee Assistance Program (EAP)
* Career and Leadership Development Programs
* Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
$26k-35k yearly est. 11d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer care representative job in Tigerville, SC
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 1d ago
Relief Customer Service Representative Driver
Vestis 4.0
Customer care representative job in Canton, NC
The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Responsibilities/Essential Functions:
Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
Working Environment/Safety Requirements:
Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.
Education:
High school degree or equivalent
License Requirements/ Certifications:
Valid Driver's License
$26k-34k yearly est. 10d ago
Call Center Agent
Patriot Showers
Customer care representative job in Greer, SC
Job Description
We're searching for an enthusiastic Call Center Agent to join our team and support business growth. You'll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you're looking to jump-start your career in sales, please apply today! Your job is to sell the appointment so our sales team can lead homeowners towards a beautiful shower!
Compensation:
$18 - $22 hourly
Responsibilities:
Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads
Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround
Update customer database regularly to provide the most up-to-date client information to the sales team
Qualifications:
Current U.S. driver's license and the ability to travel by car
High school diploma or equivalent required, college degree preferred
Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills
About Company
Patriot Showers was built by three industry veterans who believed homeowners deserved better. With decades of combined experience in remodeling, coaching, and interior transformations, our founders saw a broken bath market-cheap systems that fail early or expensive remodels that take too long and disrupt families. We built a better solution.
Patriot Showers delivers durable, beautiful bath systems that are easy to choose, installed in as little as one day, and built to last for decades. We focus on simplicity, safety, and respect for the customer's home, time, and budget.
We are family men, faith-driven, and community-minded. We operate with integrity, transparency, and pride in our craft. Our team lives by the D.E.F.E.N.D. values: Deliver with Honor, Exceed Expectations, Focus on the Mission, Earn Trust Daily, Never Stop Improving, and Defend the Standard.
We build showers the way we care for our homes-built for families like ours.
$18-22 hourly 22d ago
Engagement Specialist (Front Desk)
Blue Ridge Health 4.1
Customer care representative job in Waynesville, NC
Blue Ridge Health is currently seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team!
What We Offer You:
A competitive benefits plan, including Medical, Dental and Vision
Company sponsored life insurance and short and long-term disability coverage
403(b) retirement account with company matching
Supplemental accident insurance available
9 paid holidays per year
PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
Flexible Work Schedules Considered
Needs Accommodations Programs
Mental Health Resources
Tuition Reimbursement Program
What You'll Do:
This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include:
Answering phones, responding to inquiries, and relaying information to providers.
Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's Electronic Health Record (EHR).
Insures all client documentation is accurately completed and/or verified and updated during client visit.
Complies with all agency processes and procedures.
Collects and posts payments and appropriate insurance co-pays from clients.
What We're Looking For:
High school diploma or equivalent.
Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders.
One year experience working in a medical office environment preferred.
Basic medical terminology preferred.
Proficient computer skills including Microsoft Office, Excel, Outlook.
Electronic Health Records and Practice Management Systems experience preferred.
Adhere to HIPAA regulations and patient confidentiality.
Bi-Lingual (preferred, but not required).
Ability to travel to nearby sites as needed.
About Blue Ridge Health:
At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.
Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health's investment to advance as a culturally competent organization.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$35k-41k yearly est. Auto-Apply 8d ago
Customer Service Representative I
Taxwell
Customer care representative job in Waynesville, NC
Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
Drake Software is a leading digital tax filing platform which offers customers professional digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Drake Software is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.
This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on Drake Software for comprehensive product excellence and value.
POSITION SUMMARY:
This role supports Drake Software in delivering the tools and services tax professionals rely on to grow their business and serve their clients. We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries. Our customers trust Drake Software for comprehensive product excellence and value.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat, ensuring prompt and accurate solutions.
Interviews end user to determine root cause of the problem and leads user through troubleshooting and diagnostic procedures to identify a resolution.
Handles problem recognition, research, isolation, resolution, and follow-up for most user problems, partnering with designated staff on more complex problems to ensure customers receive appropriate advanced support.
Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely.
Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction.
Adhere to established best practices, procedures, scripts, and direction provided by management.
Maintain consistent, reliable attendance and adherence to your schedule for all shifts.
EDUCATION & EXPERIENCE:
High School diploma or general education degree (GED); or related experience and/or training: or equivalent combination of education and experience required.
Proficiency with essential computer applications and accurate data entry skills required.
Prior experience in telemarketing, retail background or customer relations preferred.
Strong customer service skills required.
Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions.
Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening.
Strong reading comprehension and critical thinking skills required.
Comprehensive Benefits:
Beyond competitive compensation, we invest in our team with a comprehensive benefits package designed to support your well-being and growth. This includes medical, dental, vision, and life insurance, generous paid vacation and sick days, paid holidays, and a 401(k) with company match. You'll thrive in our fun, collaborative, and supportive culture, with opportunities for continuous learning and career development.
Watch our Day in the Life Video here: *******************************************
At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under
applicable
law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at
**************
or by calling ************ to speak with a member of the HR Talent Acquisition team.
$26k-35k yearly est. Auto-Apply 5d ago
Customer Service Representative I
Taxact Inc.
Customer care representative job in Waynesville, NC
Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
Drake Software is a leading digital tax filing platform which offers customers professional digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Drake Software is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.
This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on Drake Software for comprehensive product excellence and value.
POSITION SUMMARY:
This role supports Drake Software in delivering the tools and services tax professionals rely on to grow their business and serve their clients. We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries. Our customers trust Drake Software for comprehensive product excellence and value.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat, ensuring prompt and accurate solutions.
Interviews end user to determine root cause of the problem and leads user through troubleshooting and diagnostic procedures to identify a resolution.
Handles problem recognition, research, isolation, resolution, and follow-up for most user problems, partnering with designated staff on more complex problems to ensure customers receive appropriate advanced support.
Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely.
Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction.
Adhere to established best practices, procedures, scripts, and direction provided by management.
Maintain consistent, reliable attendance and adherence to your schedule for all shifts.
EDUCATION & EXPERIENCE:
High School diploma or general education degree (GED); or related experience and/or training: or equivalent combination of education and experience required.
Proficiency with essential computer applications and accurate data entry skills required.
Prior experience in telemarketing, retail background or customer relations preferred.
Strong customer service skills required.
Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions.
Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening.
Strong reading comprehension and critical thinking skills required.
Comprehensive Benefits:
Beyond competitive compensation, we invest in our team with a comprehensive benefits package designed to support your well-being and growth. This includes medical, dental, vision, and life insurance, generous paid vacation and sick days, paid holidays, and a 401(k) with company match. You'll thrive in our fun, collaborative, and supportive culture, with opportunities for continuous learning and career development.
Watch our Day in the Life Video here: *******************************************
At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under
applicable
law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at
**************
or by calling ************ to speak with a member of the HR Talent Acquisition team.
$26k-35k yearly est. Auto-Apply 5d ago
LICENSED Insurance Customer Service Representative
Personnel Services Unlimited
Customer care representative job in Forest City, NC
LICENSED Insurance Customer Service Representative - Front Office Salary: $20.00/HR Schedule: Monday-Friday, 8:30 AM-5:30 PM (1-hour lunch), On-Site, Full-Time About the Role: A well-established local insurance agency in Forest City, NC, is seeking a [North Carolina-LICENSED Insurance] Customer Service Representative (CSR) to join their team. This is a front-office, public-facing role providing exceptional service to clients, processing payments, handling policy updates, and assisting with insurance applications. Responsibilities Include:
Greet and assist walk-in customers with policy questions and service needs
Taking premium payments and processing them accurately and securely
Handling policy renewals, quoting, and processing new policy applications
Assisting clients with policy changes and claims processing
Maintaining accurate and organized records in agency systems
Providing administrative support to the insurance team
Ensuring a positive customer experience and supporting agency goals
Job Skills
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Proficiency with computers and office software
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills and professionalism in challenging situations
Requirements:
Preferred: Previous insurance customer service experience
Education: 2-year college degree or equivalent customer service experience
Must have a North Carolina Property & Casualty Insurance License
Team-oriented mindset with a genuine enjoyment of working with the public
Interested? Qualified candidates can Apply now. Questions? Call or visit our office (Forest City: 828-287-7778) for more information on this role.
$20 hourly 27d ago
Customer Service Rep(08979) - 909 N Main St, Marion
Domino's Franchise
Customer care representative job in Marion, NC
Do you want to be a part of one of the fastest growing brands in the world? Big things are happening at Domino's and we are looking for exceptional people who want to join our team. As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and giving customers the best experience possible.
Qualifications and Qualities we are looking for in new team members:
Customer Service Oriented
Enjoy Working with a Team
Positive Outgoing Attitude
Willing to work in a fast paced environment
Must pass a standard Background Check
Job Benefits include:
Flexible Schedules
Advancement Opportunities
Meal Discounts
Health Insurance
Paid Vacation
Our Company
Prairie Pizza is a family owned Domino's franchise based out of Charlotte, NC. Our three basic principles are Golden Rule, Teamwork, and Enthusiasm. We pride ourselves on being the #1 pizza brand in the Charlotte and Raleigh markets.
Our employee's love working for us because they enjoy being part of something bigger than just their store. Our enthusiasm and passion for our job is contagious. We are a group of 1,500 employees who have pizza sauce running through our veins.
Domino's has always provided exceptional opportunity for growth and this remains the backbone of our long-term success. Whether you aspire to be an owner or wish to advance into a management position we are here to help you reach your goals. We look forward to you joining our team!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-35k yearly est. 2d ago
Care Coordinator
Mountain Community Health Partnership
Customer care representative job in Bakersville, NC
Mountain Community Health Partnership (MCHP) is seeking a full-time Care Coordinator to join our Care Management team. This role supports patients by coordinating care plans, addressing barriers to health, and connecting families with community resources. The Care Coordinator serves as an advocate for patients and works closely with care managers, healthcare providers, and community organizations to ensure high quality care.
Key Responsibilities:
Engage with patients to identify and address barriers to health outcomes.
Implement care management interventions based on patient needs.
Process referrals and schedule home visits or practice encounters.
Assist families with transportation, language access, social needs, and eligibility for services.
Coordinate communication between patients, providers, and community resources.
Document all interactions accurately in care management software.
Participate in quality improvement initiatives and adhere to HIPAA and organizational policies.
Qualifications:
Education: High school diploma or GED required; Associate degree in human services or nursing is a plus.
Experience: Minimum 3 years in care management, ambulatory care, home health, or public health. Strong communication and organizations skills. Commitment to confidentiality and patient-centered care.
Benefits:
401(k)
Health Insurance
Life Insurance
Paid Time Off
$33k-44k yearly est. 42d ago
Personal Lines Customer Service Representative
Earl F. Penny Insurance Agency
Customer care representative job in Hendersonville, NC
Job DescriptionThe Personal Lines CSR at Earl F. Penny Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Responsibilities
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
Qualifications
Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
Technology and Computer proficiency including agency management systems.
Compensation: $40,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!
IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
$40k yearly Auto-Apply 60d+ ago
Call Center Representative
Lap of Love 4.0
Customer care representative job in Greer, SC
Job Description
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or call center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly 8d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Asheville, NC?
The average customer care representative in Asheville, NC earns between $25,000 and $38,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Asheville, NC