Bishs RV - Customer Solutions Specialist, application via RippleMatch
Customer care representative job in Billings, MT
This role is with ABB. ABB uses RippleMatch to find top talent.
We are seeking a customer-focused, sales-minded Service Outfitter to join our team at Bish's RV. As the first point of contact for service guests, this position involves accurately identifying service needs, educating customers about their RV systems, recommending additional services when appropriate, and maintaining clear communication between customers and technicians. Acting as both a customer advocate and trusted advisor, you'll help deliver exceptional service while fostering long-term loyalty. Target compensation ranges from $60,000 to $80,000+, based on performance.
Key Objectives:
Deliver a consistently exceptional, customer-first experience from check-in to final delivery
Provide customer education through upselling and service recommendations that enhance safety, value, and enjoyment
Maintain high-quality scores through accurate documentation, professional communication, and attention to detail
Responsibilities:
Welcome and assist service customers in person and over the phone with professionalism and courtesy
Educate customers on needed repairs, maintenance intervals, and RV safety enhancements
Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback
Listen to customer concerns and clearly document service requests and recommended solutions
Communicate regularly with customers regarding service progress, costs, and any delays
Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction
Close repair orders accurately, process invoices, and collect payments
Track and maintain service documentation and customer records in the system
Follow up after service to ensure satisfaction, address concerns, and generate repeat business
Competencies and Skills:
Neat, clean, and professional appearance
Ability to pass a background check and drug test
Excellent communication skills
Passion for delivering a superior customer experience
Strong organizational and time management skills
High attention to detail and quality control
Basic understanding of RV systems and repair terminology (training provided)
Computer proficiency with service management software and scheduling tools
A trainable mindset - eager to grow, coachable, and committed to continuous improvement
Expected Results:
High customer satisfaction and repeat business through personal connection and education
Increased average repair order (ARO) through effective service sales and upselling
Accurate and efficient work order creation and repair documentation
Clear, consistent communication with customers and internal teams
High-quality and accuracy scores in service performance metrics
Resources:
On-the-job training and mentorship from experienced team members
Access to service management software and customer database tools
Uniforms
Access to RV product training, service guides and technical manuals
A supportive and collaborative work environment focused on growth
Who We Are:
Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.
Perks:
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K with 5% match
Employee discounts
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
Annual Incentive Trip for Top Performers
RV Borrowing Program
Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Customer care representative job in Billings, MT
Job DescriptionBenefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Competitive salary
Opportunity for advancement
Bonus based on performance
Vision insurance
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Diana Larson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS:
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Health benefits
Valuable career-building experience
Customer Sales & Service Representative
Customer care representative job in Billings, MT
Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative at our Billings, MT service center. In this role, you'll provide professional and timely support to our sales team and customers.
As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill - and that's where you come in.
Why join AIT?
In addition to competitive hourly pay, bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A lasting career - career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work/life balance
Team oriented company culture
What you'll do:
In our fast-paced team environment, you will partner with our customers and outside sales team to find products and services, solve customer needs, and build ongoing positive business relationships.
Solve customer inquiries, prepare quotes, process/expedite orders & returns
Source parts from suppliers nationwide
Assist in generating sales by upselling, adding on, & educating customers
Assemble hoses for walk-in customers
Help in the stockroom & deliver orders to customers as needed
Qualifications & Skills:
1+ year customer service, inside sales, mechanical or maintenance experience required. Hydraulic experience preferred
High school diploma, GED or equivalent required
Must be able to lift up to 50 lbs.
Proficient in Microsoft Office & data entry software
Attention to detail, time management, organization, & communication
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-AV1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyBilingual Call Center Representative
Customer care representative job in Billings, MT
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyEntry Level Sales Customer Representative
Customer care representative job in Billings, MT
Reimagine Your Lifestyle, Build a Career with Freedom and Purpose! Ready for a career that rewards your drive and gives you real work-life balance? We offer a 3-4 day schedule, unlimited earning potential, and all-expenses-paid travel incentives, all while working primarily from home. We're seeking Sales Customer Representatives who want flexibility, independence, and impact.
What You'll Do
Work with warm, pre-qualified leads, no cold calls.
Conduct financial assessments and present tailored solutions in Life Insurance, IUL, and Annuities.
Meet clients via Zoom, phone, or locally to guide them through clear, confident decisions.
Build strong relationships and stay organized using advanced CRM tools.
Why You'll Love It
Unlimited commissions. your income matches your effort.
3-4 day workweek with remote flexibility.
All-paid travel incentives for top performers.
Training and mentorship to help you succeed fast.
Supportive, growth-minded team culture.
Benefit options available, including life insurance and healthcare.
Who You Are
Professional communicator and relationship builder.
Self-motivated and results-driven.
Passionate about helping others achieve financial confidence.
Local candidate open to occasional in-person client meetings.
Additional Details
This is a commission-based 1099 position offering the freedom of self-employment with the backing of an established organization. Your success determines your earnings and there's no limit to how far you can go.
Auto-ApplyAUTOMOTIVE CUSTOMER SERVICE SPECIALIST/SERVICE ADVISOR IN BILLINGS MT; COMPETITIVE WAGE; DEALER HAS
Customer care representative job in Billings, MT
Job Description
We are seeking an enthusiastic individual that excels in customer service. Job duties would include:
Greeting clients at the service department write up area.
Checking in clients at the service department write up area
Answering phones in the service department at peak call times
Portering cars around the service department
Additional duties could include:
Writing customer repair orders
Performing service and parts follow up calls
Scheduling service department appointments
Our dealership is open Monday through Saturday. Wages and schedule are flexible. We are primarily seeking to fill a part time position; however, full time could be discussed based on applicants desire and ability.
On-Site Project Representative
Customer care representative job in Billings, MT
ENGINEERS | SURVEYORS | PLANNERS | SCIENTISTS
On-site Civil Project Representative Job status: Non-exempt-Hourly
TOTAL REWARDS
We know work is just one part of life. That's why we offer a total rewards package designed to support you-at work, at home, and everywhere in between.
As an employee-owner, you'll receive competitive pay, bonuses that recognize your contributions, and benefits that promote your health, growth, and well-being.
Whether it's your family, hobbies, or future goals, we've got you covered.
$50,000-$75,000 base pay with generous wage growth
Annual bonuses because your contributions matter
Ownership through our Employee Stock Ownership Plan (ESOP); 100% company-paid contributions
90% company paid shared health plan premiums
Paid time off for the things you love to do
Paid parental leave and volunteer time off
Six paid company holidays
Two floating personal holidays for events that are important in your life
401k matching program
AD&D Insurance, Short/Long Term Disability, and Life Insurance paid by the company
Flexible work schedule arrangements
Since 1945, our longstanding and leading engineering legacy for creating solutions that build better communities helps ensure safety, security, and growth for you.
We are a client- and people-focused culture that allows us to thrive as a top 500 engineering design firm due to our unified team, diverse strengths, and individual contributions.
It is why Morrison-Maierle has been voted by Zweigs “Best Places to Work.” Join us as a On-site Civil Project Representative to be part of this success.
POSITION
In this role, the Representative provides on-site construction observation on heavy civil projects and acts as a liaison between the construction site and the engineering team. These responsibilities include:
Review construction plans and specifications.
Ensure compliance with building codes, regulations, and project requirements.
Conduct on-site, documented observation to monitor construction progress, quality, and general compliance with design plans and specifications.
Document and report any deviations from project requirements
Performs basic surveying, testing and quantity measurements
Address any issues or concerns that arise during construction.
Communicate project updates and milestones to stakeholders.
Keep detailed records of daily activities and produce regular progress reports for project management.
“As employee-owners, we don't just work here, we grow here. Together, we take on challenging projects, support one another, and create opportunities to thrive.
Our culture empowers every team member to find success-professionally and financially-while building something greater than themselves.” -
Arian Bloomfield, President/CEO
YOUR STRENGTHS
3+ years of experience in civil engineering inspection or heavy construction-related work
Strong technical knowledge of construction site practices and safety protocols
Formal education in civil engineering, construction technology or civil engineering technology preferred
Strong communication, both verbal and written
Must have a valid driver's license and an insurable driving record
Capable of working outside in the field and, at times, in remote locations at the project site for the duration of the project
Travel to and from the project site for extended periods of time. Possibly longer assignments may be required up to months at a time.
WHO WE ARE
At Morrison-Maierle, we're more than engineers, surveyors, planners, and scientists-we're community builders. Founded in 1945 and a 100% employee-owned top 500 multidisciplinary engineering design and consulting firm, we are driven by a passion for creating innovative, sustainable solutions that improve lives and strengthen communities across the Rocky Mountain region and beyond. Our culture is rooted in integrity, respect, excellence, and collaboration. When you join our team, you're not just starting a job-you're becoming part of a legacy of purpose-driven professionals committed to building a better future, together.
Morrison-Maierle is not accepting 3rd party agency solicitation requests now.
Morrison-Maierle is committed to diversity and inclusion, supported by compliance as an EEOC employer who ensures equal opportunities for all applicants regardless of a protected class status.
Auto-ApplyReceptionist/Customer Service Representative
Customer care representative job in Billings, MT
This position is front line in regards to customer service. Main responsibility is greeting customers and helping them with their needs and to direct them to appropriate area of the bank.
Employees Supervised: None
Basic Qualifications:
1. Strong commitment to providing exceptional customer service.
2. High School diploma or equivalency.
3. Ten key proficiency.
4. Previous computer experience.
Preferred: Previous multi-line phone handling experience
Dimension of Job:
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
The position requires a thorough knowledge of all types of accounts, services and products offered and sold. The receptionist/CSR will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall marketing effort of the Bank.
Position Specific Responsibilities, Duties and Competencies
1. Administration:
Greet all incoming customers, direct lobby traffic, and answer phone calls.
Resolve account issues at the request of both internal and external customers.
Observe and enforce all Bank policies and procedures.
Update deposit rates and lobby PC display.
Accept wires, transfers, stop payments, change of addresses; order checks, ATM and debit cards, balance checkbooks, etc.
Send “Thank you” notes for new accounts and as requested by management.
2. New Accounts/Sales/Service:
Maintain an extensive knowledge of deposits services offered by studying product information, bulletins, regulations and updates. Attend periodic training sessions and stay abreast of new procedures, marketing techniques, rules and regulations.
Open accounts, be CSR back-up by promoting multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs. Products include but are not limited to:
* Deposit Accounts * Safe Deposit Boxes
* CD's/IRA's * Trusts
* Savings Accounts * Direct Deposit Enrollment
* ATM Cards * Wire Transfers
* Debit/Credit Cards
Spot sales opportunities and cross-sell other Bank services as they arise.
Refer potential clients to the Investment Center.
3. Sales/Public Relations:
Promote the improvement of Stockman Bank through quality customer service, promotion of products; professionalism in conduct and diligent work ethic.
Greet all customers pleasantly and make them feel welcome and comfortable.
Handles transactions, questions, issues quickly and professionally.
Uses effective listening and observing skills to help identify and resolves customer needs.
Cross-sells by spotting sales opportunities and refers business consistently.
Keeps up to date on pricing and products.
Relay customer comments and or complaints to the Operations Officer immediately.
For full description, which includes physical mental demands please see attachment.
Auto-ApplyCustomer Service Representative - Billings, MT
Customer care representative job in Billings, MT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Rep
Customer care representative job in Billings, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep(07007) - 904 Main St
Customer care representative job in Billings, MT
Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties.
Must be 16 yrs of age
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be no less than Sixteen (16) years of age.
Ability to pass applicable Company background checks.
Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
Superb ability to multi-task
Ability to function in a dynamic, fasted paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Additional Information
Looking for energetic happy customer service oriented team members.
Customer Advocate
Customer care representative job in Billings, MT
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
Competitive weekly base pay starting at $20/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at *************************
What You'll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
#LI-HC1
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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Auto-ApplyCustomer Service Representative
Customer care representative job in Billings, MT
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As a Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional, timely and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills a plus
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyRetail Customer Engagement Coordinator
Customer care representative job in Billings, MT
Sierra
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career.
Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned
Who We're Looking For: You.
High School graduate or equivalent degree preferred
Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Experience as a coordinator or previous retail/supervisory experience preferred
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2618 King Ave W Suite 2
Location:
USA Sierra Store 0103 Billings MTThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Customer Service Representative
Customer care representative job in Billings, MT
OBJECTIVE/FUNCTION
Customer Service Professional managing and working with client's insurance policies and programs using senior level expertise in the area of coverage of insurances for all commercial lines of business. This position will be liaison with the production staff in their servicing of commercial clients and prospects. It also may maintain a set of specialty clients due to the nature of their specific industry.
Requirements
DUTIES AND RESPONSIBILITIES
Prepare new business and account renewal proposals.
Offers counsel to specialty clients.
Enter and maintain account data within agency management system. Support Producer in day-to-day servicing client accounts, including direct contact with clients and insurance underwriters.
Prepare and process binders of insurance, policies, and endorsements, certificates of insurance, audits, and cancellations.
Develop and maintain strong technical knowledge of commercial lines coverage & rating.
Use independent discretion and judgement in the matters of advising coverage and claim status and other insurance matters.
Other duties as requested.
PHYSICAL REQUIREMENTS
Must be able to stand, sit and stoop for extended periods of time. Must be able to lift or reach arms over head or below waist. Must be able to lift, hold or carry items weighing up to 50 pounds unassisted. Must be able to see, hear and speak with or without accommodation.
ENVIROMENTAL REQUIREMENTS
Must be able to work in well-lighted or dim-lighted office environment. Temperature-controlled area air conditioned or heated offices at reasonable temperatures.
EDUCATION AND EXPERIENCE:
2 years of industry experience
High School graduate or equivalent preferred
Property & Casualty License
Competent in use of Word, Excel, and Outlook
Agency Management Experience a plus.
PERSONALITY/OTHER:
Must be confident, great communicator with the ability to communicate in English, as well as oral and written communication skills. Work well under pressure and time deadlines. Ability to work in a fast-paced environment. Must have a sense of urgency and ability to prioritize quickly and efficiently. Must be able to work well under a team environment or work independently as needed.
Entry Level Customer Service/Sales
Customer care representative job in Billings, MT
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We're on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition.
Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Residual Income: Shift your mindset from one-time earnings to long term success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others.
Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom.
Qualifications: • Ambition Over Experience: No prior experience is necessary - we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration.
If you're ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let's build something extraordinary together.
Ignite your potential - Apply today!
Auto-ApplyCall Center Agent - Day Shift - 1.0 FTE
Customer care representative job in Billings, MT
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2022 Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Call Center Agent - Day Shift (1.0 FTE)
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: 17.00 - 21.25
Call Center Agent - Day Shift - 1.0 FTE
The Call Center Agent will promote and represent Billings Clinic and all services and programs and create a welcoming atmosphere by answering the telephone and processing calls quickly and accurately. Call Center Agents perform duties that include but are not limited to, answering calls, routing calls, taking messages, scheduling, verification of appointments, and responding to medical and non-medical alarms for Billings Clinic within a team environment.
Essential Job Functions
* Communicates with all callers using Personal Service Excellence and being Kind, Safe, and Courageous.
* Accurately assists all callers with their needs. Whether transferring, paging, or answering questions our goal is to get the caller to the right place, person or with the right answer.
* May include appointment verification, and basic information about programs, providers, and other public initiatives throughout the organization.
* May provide basic scheduling assistance such as canceling or rescheduling.
* Responds to alarms (medical and non-medical) and follows protocol(s) that instruct who to, how to, and when to respond ensuring patient and staff safety are the primary focus.
* Utilizes performance improvement principles to assess and improve quality.
* Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
* Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
* Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Minimum Qualifications
Education
* High School or GED
Experience
* 1 year of Customer Service related experience.
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Pro Customer Service Sales
Customer care representative job in Billings, MT
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.
Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.
Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.
Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors.
The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.
Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
AUTOMOTIVE CUSTOMER SERVICE SPECIALIST/SERVICE ADVISOR IN BILLINGS MT; COMPETITIVE WAGE; DEALER HAS GREAT REPUTATION
Customer care representative job in Billings, MT
We are seeking an enthusiastic individual that excels in customer service. Job duties would include:
Greeting clients at the service department write up area.
Checking in clients at the service department write up area
Answering phones in the service department at peak call times
Portering cars around the service department
Additional duties could include:
Writing customer repair orders
Performing service and parts follow up calls
Scheduling service department appointments
Our dealership is open Monday through Saturday. Wages and schedule are flexible. We are primarily seeking to fill a part time position; however, full time could be discussed based on applicants desire and ability.
Auto-ApplyCustomer Service Representative - Billings, MT
Customer care representative job in Billings, MT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.