Customer Support Representative
Customer service associate job in Hattiesburg, MS
Netlink Voice is a leading provider of innovative VoIP and unified communications solutions for businesses across the U.S. We pride ourselves on delivering reliable technology backed by responsive, personable customer support. As we continue to grow, we're expanding our team to ensure every customer experiences a seamless, stress-free onboarding journey.
Position Overview
The Customer Service Representative - VoIP Onboarding is responsible for guiding new customers through the setup and activation of their Netlink Voice VoIP services. This role combines customer service, technical coordination, and project management to ensure new clients are configured correctly, trained effectively, and set up for long-term success. You will serve as the primary point of contact during the onboarding process, ensuring exceptional communication and a positive customer experience.
Key Responsibilities
Serve as the main point of contact for new customers during the onboarding and VoIP system setup process.
Coordinate account setup, service activation, porting, and provisioning of new users, devices, and features.
Conduct onboarding calls or virtual meetings to review requirements, gather customer information, and explain next steps.
Troubleshoot basic VoIP setup issues and escalate technical matters to Tier 2/Tier 3 support when needed.
Work closely with internal teams-including Sales, Technical Support, Provisioning, and Billing-to ensure a smooth customer transition.
Provide clear instructions and training on using Netlink Voice features, portals, phones, and applications.
Track onboarding progress, keep customers informed, and ensure deadlines and expectations are met.
Document all customer communications, setup details, and service configurations in CRM and ticketing systems.
Follow up after onboarding completion to confirm customer satisfaction and hand off to ongoing support teams.
Identify opportunities for service improvements and contribute feedback to enhance the onboarding process.
Qualifications
Required:
1-2 years of customer service, onboarding, or account support experience.
Strong communication skills-professional, clear, and customer-focused.
Basic understanding of VoIP, hosted PBX, or networking concepts (or willingness to learn quickly).
Ability to multitask, prioritize, and manage multiple onboarding projects simultaneously.
Strong organizational skills and attention to detail.
Comfort using CRM systems, ticketing tools, and communication platforms.
Customer Support Specialist
Customer service associate job in Hattiesburg, MS
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Must have a Bachelor's degree with at least a 3.0 GPA.
Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
Excellent active listening skills in order to clearly understand members' issues.
Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
Customer Retention Specialist - Hattiesburg
Customer service associate job in Hattiesburg, MS
Job Details Refresh Hattiesburg - Hattiesburg, MS Full TimeDescription
Are you a people-person with a knack for solving problems and building long-lasting relationships? Do you thrive in a fast-paced environment where your efforts directly impact customer satisfaction and company success?
Join our team at Refresh Sips and Eats as an Account Retention Specialist and help us keep our valued clients happy, engaged, and loyal!
What You'll Do:
Serve as the primary contact for existing clients to ensure satisfaction and retention
Proactively engage with accounts to identify concerns, solve issues, and reinforce value
Monitor customer activity and usage trends to detect potential churn risks
Collaborate with sales, support, and product teams to address client needs
Recommend tailored solutions and promotions to maintain long-term relationships
Document client feedback and share insights to improve services and processes
What You Bring:
Proven experience in customer success, retention, account management, or related role
Strong communication, negotiation, and interpersonal skills
Problem-solving mindset with a customer-first attitude
Ability to manage multiple accounts and meet retention goals
Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus
Bachelor's degree or equivalent experience preferred
Why You'll Love Working Here:
Health, dental, and vision benefits
Growth and development opportunities
Supportive team culture focused on collaboration and success
Ready to make a difference?
Apply now and help us build lasting partnerships with every customer.
.
Qualifications
Valid driver's license and approved driving record.
Strong verbal and written communication skills.
Proven experience in customer retention, account management, customer service or related role.
Strong organizational and time-management skills
Proficiency with CR software and customer support tools
Bachelor's degree in business, Marketing, communications, or related field a plus.
Customer Accounts Advisor
Customer service associate job in Bogalusa, LA
Jobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Aarons
Job Description
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
**Benefits vary based on full- and part-time employment status.
About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,
Customer Service Representative
Customer service associate job in Hattiesburg, MS
Club Role - Customer Service Representative-Overnight
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
Job Summary
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is an overnight position Monday-Friday.
Duties & Responsibilities
● Greet and check in all members, guests, and prospective members
● Answer phone calls in a polite and professional manner
● Inform prospective members about our membership options and current promotions
● Facilitate necessary updates to members' accounts
● Ensure all retail items are fully stocked
● Operate the POS system and accept payments
● Assist in maintaining the neatness and cleanliness of the club
● Other duties as assigned
Compensation
● Part time employee
● Hourly
● Complimentary gym membership
Qualifications
● High school diploma or equivalent
● Customer service - 1 year (preferred)
● CPR/AED certification (preferred)
● Basic computer proficiency
● Professional attitude
● Upbeat and positive personality
● Efficient and effective communication skills
● Ability to multi-task and excel in a busy environment
Job Requirements
● Pass drug screening
● Background check
● Use of finger scan technology for recording time worked
● Not eligible to work remotely
Retail Sales Associate - Turtle Creek Town Center
Customer service associate job in Hattiesburg, MS
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach. .
What You'll Do
* Consistently treat all customers and employees with respect and contribute to a positive work environment.
* Promote loyalty by educating customers about our loyalty programs.
* Seek out and engage with customers to drive sales and service using suggestive selling.
* Enhance customer experience using all omnichannel offerings.
* Be accountable to personal goals which contribute to overall store goals and results.
* Support sales floor, fitting room, cash wrap, back of house, as required.
* Maintain a neat, clean and organized work center.
* Handle all customer interactions and potential issueseturns courteously and professionally.
* Execute operational processes effectively and efficiently.
Who You Are
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
* Passionate about retail and thrive in a fastpaced environment.
* A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology.
* Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Service Advisor - Hattiesburg Cars
Customer service associate job in Hattiesburg, MS
Job Description
Service Advisor - Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Greet service department customers promptly and courteously-attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
Health
Dental
Vision
401K Plan
Paid Vacations
Life Insurance
Direct Deposit
Employee Service Discounts
About Us
Welcome to our Employment Opportunities page!
Hattiesburg Cars is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
Campus Retail Associate (Temporary)
Customer service associate job in Hattiesburg, MS
Introduction
Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams and stores work to elevate lives through education.
Overview
You can enhance your success by joining our dynamic team today! As a Campus Retail Associate you will provide superior customer service to our customers and support store leaders in all facets of retail operations to ensure the store is operating at optimal performance.
Perks
Flexible Scheduling
Sick time accrual from date of hire
Generous employee discount - including course materials & textbooks
Management Development Program Opportunities
The opportunity to add valuable, transferrable experience and skills to your resume
Responsibilities
Expectations:
Assist with processing sales transactions involving cash, credit, or financial aid payments.
Provide a friendly atmosphere by greeting customers and focusing on their positive experience throughout their visit.
Take initiative to support store operations including operating equipment and cash register while ensuring speed of service and accurate transactions.
Keep the store looking fresh by shelving, arranging, cleaning, and organizing products or space within the store.
Temporary positions require availability to work on a weekly basis for a period of 90 days or less with occasional weekends, and flexibility in scheduling for opening, midday, or closing shifts.
Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Benefits available include:
Get paid sooner! Daily Pay earned wage access is available to all store employees
Employee Discount
Paid sick time (accrued based on time worked)
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Commuter Benefits
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
Candidates must be a minimum of 16 years of age to be considered for employment.
Confident and comfortable engaging customers to deliver an elevated experience.
An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment.
Basic math, keyboarding, and data entry skills.
Flexible availability throughout the academic year including peak periods.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Auto-ApplyRetail Associate
Customer service associate job in Hattiesburg, MS
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Auto-ApplyTeller/Account Services Representative
Customer service associate job in Hattiesburg, MS
Responsive recruiter Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Profit sharing
Tuition assistance
Vision insurance
Teller/Account Services Representative SUMMARY/OBJECTIVE:Under the direction and supervision of the Account/Card Services Supervisor, this role is responsible for providing support to account holders, branches, Sunbelt Account Experts and My Teller Plus. The key areas of responsibility of this role include providing operational guidance and support, handling incoming account holder requests and escalations.
The Account Services Representative will ensure that all interactions with members and staff are handled with high-quality performance standards; ensuring optimal customer service, integrity and profitability. The Representative maintains a strong and positive working environment and takes initiative. Should be able to explain products' and services and their values, benefits, features, rates and fees to account holders, while ensuring the highest quality of service. All Account Service Representatives should also be able to learn as needed and operate an ITM (Interactive Teller Machine).
Must stay current with credit union membership requirements, deposit products, services, loan products, and marketing campaigns. Must maintain consistent, in-depth knowledge of Credit Union products and services, policies and procedures, operations, systems and general banking regulations.
Member Service Representatives hours will be expanding in the near future so candidates must be able and willing to work different 8-hour shifts. As early as 8:00 o'clock a.m. and as late as 7:00 o'clock p.m. and some Saturdays.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers an average of 80% of the share of calls inbound calls daily with emphasis on exceptional customer service and accuracy of data input.
Maintain the company set guideline to average call length of 2.5 minutes.
Listen effectively to account holder requests and offer solutions to meet the account holder's needs.
Process various types of account holder requests and serve membership by providing excellent service and information in a pleasant, professional, and efficient manner via telephone, email or other correspondence.
Explain monthly statements, research account history, resolve account holder problems and process account corrections.
Aid regarding plastic cards including placing orders for new cards, researching card transactions, blocking cards and troubleshooting malfunctioning cards.
Accepts account holder requests for wire transfers within policy.
Assists account holders with Home/Cloud Banking issues.
Provide account holders with forms by mail or e-Documents necessary to transact business at the Credit Union.
Opens new memberships via the online membership portal.
Cross-sell all services offered by the Credit Union.
Research and respond to account holder inquiries and requests via phone, email and live Internet Chat.
Serve as a subject matter expert to branch employees.
Assist branch employees with research and problem resolution.
Open accounts via mail or internet requests.
Process ATM and mobile deposit checks
Takes loan and credit card payments over the phone via SWBC.
Effectively access reports and resolve issues
Understand and is accountable for executing all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP). Note: Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as, civil and criminal penalties.
Keep work areas clean and organized.
Other duties/projects as assigned.
ITM (Interactive Teller Machine) When operating the ITM, the Account Service Representative is responsible for the day to day operations of the ITM up to and including the basic role of teller with some exceptions and differences. Not all teller duties are functional at the ITM. This job duty is based on video interaction, which requires being comfortable, professional and friendly on camera with account holders. Responsibilities while at the ITM include, but are not limited to:
Providing teller assistance to account holders and enhances interactive banking experience via video technology.
Projects good customer relations while conveying a positive banking/customer service experience utilizing video technology.
Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity. This position requires individuals with effective verbal communication skills and strong listening skills.
Facilitate the ITM process for account holders by providing step-by-step guidance through the ITM process.
Must validate all checks presented for cashing or deposit to protect the credit union and the account holder from loss.
Assists account holders with all routine teller machine transactions such as cash and check deposits, cash and check withdrawals, transfers, loan payments and account balance inquiries.
May recommend other bank products and/or services to meet the account holder's needs.
Protects account holder confidentiality and privacy.
Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Strong customer service, problem-solving and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
Professional, well-developed interpersonal skills essential for projecting a positive image as representative of the Credit Union.
Account Holder Focus
Dependability - Job requires being reliable, responsible and dependable and fulfilling obligations.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Work requires basic knowledge of credit union software, Word and Excel.
Computer Proficiency
Intermediate mathematical skills required (calculation and concepts involving decimals, percentages, fractions, etc.).
Must demonstrate an ability to understand and implement changing policies and procedures.
Must be familiar with and can communicate how to use our services such as home banking, bill paying and cloud pay services
Strong written and verbal communication skills with the ability to communicate effectively with all levels of staff
Education & Experience:
High School Graduate or Equivalent (GED). BA or BS a plus
Previous call center experience is preferred
2+ years financial services experience.
Certificates, Licenses and Registrations:
Must successfully complete BSA/OFAC training as required
Employee must be bondable (insurable)
Must complete and pass annual training courses required by management
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are varying 8 hour shifts Monday through Friday between the hours of 7:30 a.m. to 6:00 p.m., and occasional Saturdays from 9:00 a.m. until 1:00 p.m.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is continuously required to stand, walk and sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 30 pounds.
Employment Requirements:
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
U.S. Citizenship
Successfully passing a drug test for illegal drugs
Successfully passing a background investigation and Credit Check
Benefits Offered:
401K, With employee match and profit shares.
Medical, Dental & Vision
Company provided Life, STD, LTD
Aflac Insurance products
Paid Holidays
Employee Education Assistance Program
16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)
Employee Assistance Program (EAP)
DECLARATION: This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer. Compensation: $15.00 - $17.00 per hour
Auto-ApplyCustomer Service Representative (CSR) - Bay Springs, MS
Customer service associate job in Bay Springs, MS
NOW HIRING: Customer Service Representative - Bay Springs, MS
Looking for a reliable, long-term career with a company that's built on trust, stability, and family values? Southern Propane in Bay Springs, MS is seeking a dependable and customer-focused individual to join our team as a Customer Service Representative. This position is located in a satellite office where the CSR will work independently without on-site supervision, requiring strong self-motivation and the ability to manage tasks with minimal guidance.
Who We Are: Southern Propane is a family-owned propane company with over 70 years of experience serving homes and businesses across the Southeast. As part of the Ergon family of companies, we operate more than 30 locations across 5 states, and we take pride in offering exceptional service-both to our customers and our employees.
We're not just a workplace-we're a place to build your future.
Key Responsibilities:
Answer incoming phone calls in a courteous and professional manner
Respond to customer questions, concerns, and requests accurately and efficiently
Maintain a calm and helpful attitude, even in challenging situations
Perform general office duties such as filing, scanning, and data entry
Create propane deliveries after obtaining information from customers
Accept cash, check, and credit card payments from customers
Qualifications:
High school diploma or equivalent required
Strong verbal and written communication skills
Friendly, patient, and professional demeanor
Ability to handle multiple tasks at once
Basic computer and typing skills
Prior customer service experience is a plus
Benefits available:
Competitive pay + bonus opportunities
Medical, dental, vision & life insurance
401(k) with company match
Paid time off
Propane discount
Supportive team, long-term stability, and room to grow
📍 Location: Southern Propane, 3216 Hwy 15 N, Bay Springs, MS 39422
Employment offer contingent upon pre-employment drug test, background check, and MVR.
Business Services Specialist
Customer service associate job in Columbia, MS
Job DescriptionDescription:
Under the direction of the Commercial Lending Manager, the Business Services Specialist will work directly with members and fellow FFCU employees to develop, expand, and maintain positive member relationships by facilitating the loan application and new account processes. The Business Services Specialist should provide prompt, efficient, and accurate support to members and co-workers from the application process through the funding stage of their new business loan, establishment of business accounts, and/or enrollment in various services. You will play a key role in maintaining the credit union's position as a lifelong partner in helping our members reach their financial goals.
Primary Duties or Responsibilities
To succeed in this position, you must be able to satisfactorily perform each of the following duties:
Develop and maintain a comprehensive knowledge of the credit union's loan products, accounts, services, policies, and procedures.
Maintain high standards of accuracy entering data and completing documentation.
Build relationships with new, existing, and potential members.
Support members, call center staff, financial services team, and other mortgage/business lending employees with the completion of business loan applications; the collection, verification and processing of information contained in business and mortgage loan applications; and the disbursement of loan proceeds to customers.
Complete and/or gather required documentation for new accounts and loans as well as maintenance of existing accounts.
Monitor sales pipeline, meet sales expectations, generate referrals, and cultivate new business opportunities.
Facilitate the loan process to meet closing deadlines by working with and coordinating with members, CUSO's and vendors.
Communicate effectively with members, vendors, and other FFCU staff.
Actively listen to and respond to members and co-workers' needs and requests with a courteous and helpful demeanor.
Communicate with borrowers at prescribed intervals to assist with quarterly/annual financial reports and compliance reviews.
Understand and comply with applicable Federal and State laws, banking regulations and Ferguson Federal Credit Union's policies and procedures.
Continue to expand job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
Maintain accurate records.
Prepare reports as requested.
Perform other duties as assigned.
Maintain NMLS/MLO state license.
Position Qualifications and Skill Requirements
High School Diploma/ GED required.
Six months of work experience in a customer service capacity required; minimum one year of work experience in a commercial lending capacity preferred.
Knowledge of guidelines for loan programs and various types of commercial loans is desired but not required.
Must be willing to complete training program to obtain NMLS/ MLO/ state license if required.
Excellent verbal and written communication skills required.
Proficient with Microsoft Word, Excel, and Outlook preferred.
Ability to work in fast paced work environments with the ability to adapt to meet our members' needs.
Ability to work a flexible schedule if needed.
Dress Code
Business Professional attire required in accordance with the Dress Code Policy, which includes:
Men:
Button down dress shirt
Sweater/cardigan
Other formal jacket
Dress slacks
Dress shoes
Dress boots
Women:
Dress blouse
Sweater/cardigan
Other formal jacket
Business style skirt/dress
Dress slacks
Dress shoes
Dress boots
Dress sandals
Jacket/tie is required for business/formal events unless approved by supervisor
Requirements:
Customer Service Representative - Hattiesburg, MS
Customer service associate job in Hattiesburg, MS
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Automotive Customer Service Representative
Customer service associate job in Lucedale, MS
Automotive Customer Service Representative (Focus: Customer Satisfaction & Follow-Up) Full-Time | Career Growth Opportunities | Industry-Leading Pay Structure
Are you passionate about delivering world-class customer service? Do you have a knack for follow-up and building lasting relationships? Walt Massey Automotive is seeking motivated, high-energy professionals who are ready to build a career focused on ensuring every customer experience ends with satisfaction.
What You'll Do:
Engage with recent service customers to ensure expectations were met and concerns addressed
Follow up with customers to reinforce brand confidence and build lasting loyalty
Document all customer interactions and feedback in our CRM system
Partner with service and management teams to support our mission of delivering best-in-class experiences
Help drive our Customer Satisfaction Index (CSI) by closing the loop and resolving any issues proactively
Who We're Looking For:
Driven, career-minded individuals who take pride in follow-through
Friendly, confident communicators with a professional phone presence
Detail-oriented, organized, and capable of managing multiple tasks
Comfortable using phones, CRM tools, and other communication technology
Automotive or customer service experience is a plus, but not required
Why Walt Massey?
Clear career path with internal promotion opportunities
Competitive pay structure with performance incentives
A collaborative and supportive team culture
Comprehensive benefits: Health, dental, vision, and 401(k) Apply today and join a company that believes great service doesn't end with the sale - it begins with relationships built on trust, care, and attention to detail.
Apply today and join a company that believes great service doesn't end with the sale - it begins with relationships built on trust, care, and attention to detail.
Auto-ApplyCustomer Service Rep(05925) - 713 N 16TH Ave
Customer service associate job in Laurel, MS
As the leaves start to blow, let us help you bring in some extra dough!
Central Mississippi Pizza (CMS) is locally owned and operated! While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. Our company motto is “Less Stress, More Success!”
Company Description
Central Mississippi Pizza (CMS) is locally owned and operated! While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. Our company motto is “Less Stress, More Success!”
Job Description
ABOUT THE JOB
As a Domino's Pizza CSR, you are the first contact with every Customer who calls our stores. Your professionalism and optimism is vital to creating a pleasant experience for Customers.
As a CSR you will receive training on our computer system and will gain confidence through working with Customers. Plus, we offer flexible hours!
Qualifications
Smiling face and great attitude!
Additional information
All your information will be kept confidential according to EEO guidelines.
WHAT DO CSRs DO?
· Provide a fun, happy, and exciting environment for our Customers while taking orders.
· Uphold and represent a rock-solid brand image.
· Ensure our stores are kept clean and sanitized for our Team and Customers.
· Get into the action and make perfect product all the time. · Learn organizational and inventory skills.
· Provide amazing Customer service.
· Execute time management skills and the ability to multi-task in a competitive work environment.
· Help be part of the pizza industry that is leading in technology by using the most advanced equipment.
· Demonstrate your own style while working in a diverse work environment.
· The ability to take ownership in resolving problems.
· Operate all equipment inside the store.
WHAT'S IN IT FOR YOU?
· Join a winning Team who is the best pizza company in the world & in every neighborhood!
· Complete all RPM world class training programs to ensure you are set up for success in your role.
· Work flexible fun hours and enjoy great product discounts.
· Opportunity to continue your development through RPM Pizza College.
· This is the first step for many to owning your own Dominos store.
· Learn team building and problem-solving and develop your skills for the future.
· Opportunity to give back to the community through partnerships and donations.
· Variable hourly (meaning hours vary by week) position with competitive pay.
· Medical, dental, vision insurance available if CSR averages 30 or more hours per week during a designated 9-month measurement period.
· 401K program available.
Qualifications
HOW CAN YOU QUALIFY?
· You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn.
· Strong communication and basic math skills to count change.
· Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills.
· Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds.
· Apply on jobs.dominos.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Entry Level Vehicle Service Specialist - Laurel Part Time
Customer service associate job in Laurel, MS
Entry Level Vehicle Service Specialist
What You'll Do:
As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers - all included in our 18-point safety check. You'll work on a team to provide fast, easy, trusted services to our guests, and have fun doing it!
At VIOC, 'It all starts with our people.' Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.
The perks and benefits we'll provide you*:
Competitive pay starting at $14.00/hour, paid vacation, same-day pay options, and holiday pay
Flexible work schedule: No late evenings
Paid on-the-job training - No previous automotive experience is required
Medical, dental, vision, and 401(k) savings plans - 100% match up to 3%
We promote from within - a commitment we are passionate about
Company provided uniforms and tools
40% discount on Valvoline Instant Oil Change automotive services
WHAT YOU'LL NEED TO SUCCEED:
An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Mobility to crouch, bend, twist, and work with your hands above your head
Comfortable working in a non-climate-controlled environment
Fluency in reading, writing, and speaking English
HOW YOU'LL ADVANCE IN YOUR CAREER:
We're passionate about cars, but we are really in the business of taking care of people. At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Customer Service Representative
Customer service associate job in Hattiesburg, MS
Job Description
Club Role - Customer Service Representative-Overnight
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
Job Summary
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is an overnight position Monday-Friday.
Duties & Responsibilities
● Greet and check in all members, guests, and prospective members
● Answer phone calls in a polite and professional manner
● Inform prospective members about our membership options and current promotions
● Facilitate necessary updates to members' accounts
● Ensure all retail items are fully stocked
● Operate the POS system and accept payments
● Assist in maintaining the neatness and cleanliness of the club
● Other duties as assigned
Compensation
● Part time employee
● Hourly
● Complimentary gym membership
Qualifications
● High school diploma or equivalent
● Customer service - 1 year (preferred)
● CPR/AED certification (preferred)
● Basic computer proficiency
● Professional attitude
● Upbeat and positive personality
● Efficient and effective communication skills
● Ability to multi-task and excel in a busy environment
Job Requirements
● Pass drug screening
● Background check
● Use of finger scan technology for recording time worked
● Not eligible to work remotely
Seasonal Retail Sales Associate - Turtle Creek Town Center
Customer service associate job in Hattiesburg, MS
We're hiring for the holidays! Earn extra cash this holiday season and enjoy a 50% discount at our family of brands.* As a member of our team, there's even more in store for you, including access to health care options and mental health + well-being programs and exclusive discounts on some of life's expenses. Whether you're looking for a part-time job, your first job, or the next chapter in your career, we have the opportunity you're looking for.
* Applicable to regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, and 30% off at Outlet.
About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You'll Do
* Consistently treat all customers and employees with respect and contribute to a positive work environment
* Promote loyalty by educating customers about our loyalty programs
* Seek out and engage with customers to drive sales and service using suggestive selling
* Enhance customer experience using all omnichannel offerings
* Be accountable to personal goals which contribute to overall store goals and results
* Support sales floor, fitting room, cash wrap, back of house, as required
* Maintain a neat, clean and organized work center
* Handle all customer interactions and potential issueseturns courteously and professionally
* Execute operational processes effectively and efficiently
Who You Are
* A good communicator with the ability to effectively interact with customers and your team to meet goals
* A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
* Passionate about retail and thrive in a fastpaced environment
* A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
* Able to utilize retail technology
* Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
E Branch Account Services Representative
Customer service associate job in Hattiesburg, MS
Responsive recruiter Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Tuition assistance
Vision insurance
E-Branch Account Services Representative SUMMARY/OBJECTIVE:As an E-Branch Account Services Representative, you will deliver financial education and assistance to our members through digital technology. This position will perform a broad variety of account service functions with accuracy and in a timely manner, to include account opening / maintenance and refer lending transactions to our centralized lending team. These functions may include, but are not limited to account maintenance, opening new accounts and offering ancillary products. This position will be based in a central location and may occasionally assist in the account services call center as needed.
FLSA Classification: Non-Exempt
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides daily support by assisting members via direct contact channels to include: inbound/outbound text, Video Banking, secure messaging and email with professionalism and urgency.
Creates, maintains and enhances account holder relationships, ensuring an exceptional experience via Video Banking technology.
Assist with daily verification of new online enrollments for fraud prevention purposes.
Maintains in-depth knowledge of Credit Union products, services, policies and applicable regulations.
Effectively interview account holders and potential account holders independently. Asks questions and listens carefully to determine the appropriate SFCU products and services to offer. Presents products and services in a positive, professional and knowledgeable manner, so inquiring individuals can make an informed decision.
Opens new share and share draft accounts. Verifies personal identification to prevent fraudulent activity. Provides regulatory disclosure information on new and other specific types of accounts. Orders or prints plastics such as Debit and Credit Cards.
Identifies needs, develops financial relationships, and consistently provides account holders with opportunities for appropriate loan and deposit products and services.
Refers all loan inquiries to the centralized lending department while the member is present virtually. This will be via transferring the member to the centralized department via Video Banking technology.
Effectively cross-sells account, consumer loan and mortgage loan products.
Supports the credit union's mission, vision, strategic goals, quality initiatives and service standards.
Supports SFCU's mission to become the primary financial institution of our account holders by providing services in an expeditious and courteous manner. Understands that educating our account holders and informing them of the products and services we have to offer is the highest level of service we can provide and the key to accomplishing out mission and goals. Strives to meet individual goals by effectively cross selling products and services.
Resolves account holder problems independently and escalates more complex problems or situations to management. Also ensures that the escalation is entered in to the Contact Management with detailed information of the account holder's issue and the best way to contact the account hold when a resolution is found.
Competencies:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Fluency in English required.
Excellent verbal and written communication skills with emphasis on proper grammar, etiquette and voice qualities such as tone, inflection and enunciation.
Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity.
Must be familiar with the internet, mobile apps, and navigating software platforms.
Knowledge of, or the ability to quickly learn banking software applications.
Working knowledge of SFCU's products, services, policies and procedures.
Understanding of federal laws and regulations that govern financial institutions.
Basic understanding of computer applications and software
Must possess strong basic math skills, accuracy and attention to detail
Qualifications:
High School Graduate or Equivalent (GED).
At least 12 months of credit union/banking or call center experience (preferably in a customer service capacity)
Strong computer skills and the ability to utilize multiple computer applications simultaneously
Position Type/Expected Hours of WorkThis is a full-time position. Shifts may range from 8:00am - 5:30pm plus occasional Saturdays 9 - 1. Shifts may change or rotate, with sufficient notice, according to business needs. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-50 pounds. Employment RequirementsAll applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
U.S. Citizenship
Successfully passing a background investigation
Benefits Offered:
401K, With employee match.
Medical, Dental, Vision, Life, STD, LTD insurances
Paid Holidays
Employee Education Assistance Program (Tuition Reimbursement).
16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)
Employee Assistance Program (EAP)
DECLARATIONThis job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.
Auto-ApplyEntry Level Vehicle Service Specialist - Laurel
Customer service associate job in Laurel, MS
Entry Level Vehicle Service Specialist
What You'll Do:
As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers - all included in our 18-point safety check. You'll work on a team to provide fast, easy, trusted services to our guests, and have fun doing it!
At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.
The perks and benefits we'll provide you*:
Competitive pay starting at $14.00/hour, paid vacation, same-day pay options, and holiday pay
Flexible work schedule: No late evenings
Paid on-the-job training - No previous automotive experience is required
Medical, dental, vision, and 401(k) savings plans - 100% match up to 3%
We promote from within - a commitment we are passionate about
Company provided uniforms and tools
40% discount on Valvoline Instant Oil Change automotive services
WHAT YOU'LL NEED TO SUCCEED:
An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Mobility to crouch, bend, twist, and work with your hands above your head
Comfortable working in a non-climate-controlled environment
Fluency in reading, writing, and speaking English
HOW YOU'LL ADVANCE IN YOUR CAREER:
We're passionate about cars, but we are really in the business of taking care of people. At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.