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Customer service associate jobs in Saginaw, MI

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  • Food Service Team Member - KFC

    Mariane 3.9company rating

    Customer service associate job in Clare, MI

    At KFC, We're here to serve EVERYONE JOY with our Original Recipe. Do YOU go out of your way to make someone smile? When YOU say, “Thank You”, do you mean it? Do YOU believe that everything is possible? Are YOU a foodie? Do YOU take your work seriously, but not yourself? If YES, YOU have a career waiting at KFC! Why NLI? Great People, Top Pay & Benefits, and Job Security, with an ever-expanding company providing opportunities for advancement to make a fulfilling career. Apply for whatever reason guides you, stay for the work family you find! At Northland Investments we don't just talk, we walk the talk. Maybe you're looking for extra cash, a reason to get out of the house, or you want to build a career but don't know where to start. We're here for all the above and we want to let you in on a "secret" - most of our District Managers, Directors, and even our President/Owner, they started as a Team Member with our Franchise! No joke, we grow from within and we're proud of it. Based in Northern Michigan for more than 30 years, we currently operate 29 restaurants throughout the state. Visit **************** or text NEWJOB to 85000 today for a position that best fits YOU Paid Vacation & Sick Time for All Health Insurance Packages - Medical/Vision/Dental & Teladoc 401K with Employer Match $$$ Daily Pay Subscriber Additional Tuition Scholarships and Grants available Flexible Schedules - We can work around you! Referral Bonus - Work with Your Friends! (if you want to) $50/referral for you and the referred FREE meals every day you work Paid Training including your orientation Recognition & Incentive Programs Semi-Annual Reviews with Raise Potential KFC Family Hardship Fund KFC My Change Financial Wellness Service Education assistance FREE GED programs Short-term disability & Life insurance RSDS Discount Program - Cell Plans, Vacations, Apparel, and more Fundraisers and volunteer programs Enjoying the people! Providing friendly and accurate service to all customers as well as your teammates and managers. Key responsibilities include greeting all customers, taking orders, handling payments, and thanking customers. You will also prepare and store food ingredients, assemble food and beverages, check to make sure every order is 100% correct, and maintain a clean and safe work environment. Team member behaviors include: Being friendly and helpful to customers and co-workers Meeting customer needs and taking steps to solve issues Working well with teammates, and accepting coaching from managers Having a clean and tidy appearance and work habits Communicating with everyone in a friendly manner
    $21k-28k yearly est. 12d ago
  • Customer Service Delivery Advocate

    Carvana 4.1company rating

    Customer service associate job in Swartz Creek, MI

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $17-$19 hourly Starting Pay: $17/hr At 3 Months: $17.50/hr At 6 Months: $18/hr In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
    $17-19 hourly 11d ago
  • Customer Relations Representative

    Wright Agency-Farm Bureau Insurance 4.2company rating

    Customer service associate job in Saint Louis, MI

    Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative with Wright Agency - Farm Bureau Insurance, you will play a key role in driving the growth and success of our insurance agency. Your proactive approach, sales aptitude, and commitment to building lasting relationships with clients will set you apart. This position is perfect for someone who thrives on identifying customer needs, delivering tailored insurance solutions, and consistently exceeding sales goals. In this role, youll combine exceptional communication skills, a sales-driven mindset, and a passion for helping people. Youll have the opportunity to develop professionally while contributing to the agencys success. We are excited to meet driven, sales-focused candidates who are eager to grow within our agency. High performers can anticipate opportunities for advancement. RESPONSIBILITIES: Generate leads and actively pursue new business opportunities. Educate clients about insurance products and recommend appropriate coverage options. Foster strong client relationships through regular follow-ups and proactive communication. Maintain accurate client records and manage policy updates efficiently. QUALIFICATIONS: Excellent communication and relationship-building abilities. Experience in sales or customer service preferred. Goal-oriented and motivated by achieving measurable results. Ability to manage multiple priorities and work effectively in a fast-paced environment. Currently licensed applicants preferred (Property/Casualty or Life/Health).
    $45k-54k yearly est. 15d ago
  • Retail Sales Associate - Christopher & Banks (part-time)

    Christopher & Banks 4.0company rating

    Customer service associate job in Birch Run, MI

    Founded in 1956, the Christopher & Banks motto is Effortless Style for Real Life. This Brand specializes in offering women's value-priced apparel and accessories that cater to women of all sizes. ************************************ Christopher and Banks is seeking a Part-Time Sales Associate who is energetic and service focused to create an exceptional customer experience and become a brand ambassador. This dynamic individual will be responsible for maintaining an excellent client experience through completion of customer service duties, policies, and procedures, including in store and over the phone; answering client inquiries/selling product through exceptional product and brand knowledge; maintaining the cleanliness and displays of the store, merchandising, working with customers, and offering daily outstanding customer service. If you love building strong relationships while joining a growing, developing, and thriving organization, we would love to speak with you! KEY RESPONSIBILITIES Service and Results Demonstrates a “Play to Win” mindset. Knows daily and monthly goals and other KPIs and strives to achieve them. Works to build ongoing customer relationships. Enjoys the sales process and participates in marketing, events and store visual presentation efforts. Appropriately represents the Brand and has a passion for the products offered. Shares product knowledge with customers to educate, inform, and advise. Communication and Teamwork Builds trust and mutual respect with co-workers. Communicates clearly and respectfully with customers and employees. Is open to feedback and desires to grow professionally. Operations Follows the Employee Handbook and adheres to all Company policies and procedures. Participates in store's daily operations procedures such as cash management, utilizing store technology, merchandising, and maintaining store visual presentation. REQUIRED QUALIFICATIONS HS Diploma or GED 1 or more years of retail experience with an emphasis on customer service with the ability to build and maintain long-lasting customer relationships Proven organizational skills with the ability to prioritize and manage multiple responsibilities Reliable and dependable (Maintain a regular attendance and work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays) Proficiency in MS Office and ability to use POS (Point-of-Sale) system and iPad (Outlook, Excel, PowerPoint, MS Teams) Experience working independently as well as within a collaborative, team environment Must be able to work weekends Must be able to lift up to 25 pounds PERKS An opportunity to be part of a collaborative, fun, and encouraging environment where your contributions truly make a difference Competitive Hourly Rates Incentive Opportunities Employee Discounts And, much more! Christopher & Banks is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law. The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact Christopher & Banks Human Resources department for further direction. This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and Christopher & Banks management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
    $22k-26k yearly est. Auto-Apply 60d+ ago
  • Customer Service Consultant & Direct Sales - Full Time

    Optimum Retail Dynamics

    Customer service associate job in Flint, MI

    Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms. Job Description Optimum Retail Dynamics is a marketing firm hired by Fortune 500 clients in the local OH region to broaden brand recognition and enhance profitability. Optimum Retail Dynamics is actively seeking an energetic professional to fill a full time, entry level customer service opening. This position involves direct, face to face interaction with existing and prospective business clients. Our current client base is extremely diverse and in need of customer service professionals who can work on-site, providing direct customer and client support through promotional and marketing techniques. No prior experience required, as comprehensive training is provided. The training period prepares the individual for a broad range of experiences across many business settings and strengthens the individual's overall competency in customer service, sales, marketing, leadership, and management. Committed candidates will be provided exciting opportunities to advance within the organization, and increase their earning potential based on individual performance. Qualifications Job Requirements Desire for an entry-level position with great opportunity for future advancement. Ability to thrive in a high-energy, fast-paced environment Desire to advance and continuously improve as a professional Exceptional interpersonal skills and social competency Internal drive to succeed - as compensation is based largely on performance For Immediate consideration apply and we will reach out to you in the next 48 hours if we feel you are a top candidate. Thank you! Additional Information All your information will be kept confidential according to EEO guidelines. Send in your resume today!
    $37k-80k yearly est. 18h ago
  • Customer Service Technician

    Brightspeed

    Customer service associate job in Chesaning, MI

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE: High School diploma or equivalent experience Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) Additional Information BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
    $31k-43k yearly est. 60d+ ago
  • Inside Customer Service Associate

    Glastender, Inc.

    Customer service associate job in Saginaw, MI

    Glastender Inc. is a family-owned manufacturer of commercial bar and restaurant equipment, known for its high-quality products and innovative solutions. With a strong commitment to the customer experience, Glastender has been serving the industry for over 50 years, providing establishments with state-of-the-art equipment and exceptional service. We are currently looking for an Inside Customer Service Associate who can communicate with outside customers by providing exceptional customer service by addressing their concerns and resolving issues promptly (inquiries, orders, and product information via phone and email). Qualified candidates would be able to perform and possess the following skills: Responsibilities: * Learn about Glastender products, features, and applications, and how to work them into efficient bar designs while discussing these options with a variety of customers across the world. * Develop basic proficiency in designing the best application of Glastender products, including glasswashers, underbar equipment, modular bar die, cocktail stations, vertical door refrigeration, slide-top bottle/can coolers, mug frosters, and draft beverage systems. * Compile and submit quotations, perform order verification, order entry, and complete detailed shop drawings for use in production utilizing AutoCAD and KCL software, providing all necessary manufacturing details. * Design elementary/small bar equipment layouts for dealers, designers, and sales representatives based on drawings, specifications, and customer communication. Prepare draft layouts, conduct follow-up calls, and produce final bar plans that include unit sizes, quantities, and distances. * Become proficient in basic AutoCAD 2D drawing using existing symbols and/or isometric drawings. AutoCAD is the primary design software for this position. Learn and become proficient in Glastenders proprietary GTDesigner 3D software. * Create shop drawings * Demonstrate basic proficiency using Glastender's business software Master Tools, and AutoQuotes for quotation submissions and order entry. * Manage customer service-related sales calls and assist customers with basic sales, service, and technical questions. Develop the ability to persuade customers to choose Glastender products over competitors by explaining benefits related to design, features, options, accessories, and materials. Qualifications: * High School diploma or equivalent * Associate's or Bachelor's degree preferred * Strong communication skills and demonstrated attention to detail * Computer experience, preferably with Microsoft Word/Excel or similar word processing and spreadsheet software * Strong computer proficiency in multi-tasking with multiple software programs * AutoCAD experience preferred * Previous customer service experience required If you are excited about providing exceptional customer service and thrive in a collaborative team environment, we want to hear from you. You will play a pivotal role in supporting our sales team and ensuring a seamless experience for our customers. This position is perfect for individuals with a passion for customer service and a great approach to sales support. Join Glastender Inc. and be a part of an industry leader committed to excellence in every aspect of our business.
    $25k-33k yearly est. 19d ago
  • Inside Customer Service Associate

    Glastender

    Customer service associate job in Saginaw, MI

    Glastender Inc. is a family-owned manufacturer of commercial bar and restaurant equipment, known for its high-quality products and innovative solutions. With a strong commitment to the customer experience, Glastender has been serving the industry for over 50 years, providing establishments with state-of-the-art equipment and exceptional service. We are currently looking for an Inside Customer Service Associate who can communicate with outside customers by providing exceptional customer service by addressing their concerns and resolving issues promptly (inquiries, orders, and product information via phone and email). Qualified candidates would be able to perform and possess the following skills: Responsibilities: Learn about Glastender products, features, and applications, and how to work them into efficient bar designs while discussing these options with a variety of customers across the world. Develop basic proficiency in designing the best application of Glastender products, including glasswashers, underbar equipment, modular bar die, cocktail stations, vertical door refrigeration, slide-top bottle/can coolers, mug frosters, and draft beverage systems. Compile and submit quotations, perform order verification, order entry, and complete detailed shop drawings for use in production utilizing AutoCAD and KCL software, providing all necessary manufacturing details. Design elementary/small bar equipment layouts for dealers, designers, and sales representatives based on drawings, specifications, and customer communication. Prepare draft layouts, conduct follow-up calls, and produce final bar plans that include unit sizes, quantities, and distances. Become proficient in basic AutoCAD 2D drawing using existing symbols and/or isometric drawings. AutoCAD is the primary design software for this position. Learn and become proficient in Glastenders proprietary GTDesigner 3D software. Create shop drawings Demonstrate basic proficiency using Glastender's business software Master Tools, and AutoQuotes for quotation submissions and order entry. Manage customer service-related sales calls and assist customers with basic sales, service, and technical questions. Develop the ability to persuade customers to choose Glastender products over competitors by explaining benefits related to design, features, options, accessories, and materials. Qualifications: High School diploma or equivalent Associate's or Bachelor's degree preferred Strong communication skills and demonstrated attention to detail Computer experience, preferably with Microsoft Word/Excel or similar word processing and spreadsheet software Strong computer proficiency in multi-tasking with multiple software programs AutoCAD experience preferred Previous customer service experience required If you are excited about providing exceptional customer service and thrive in a collaborative team environment, we want to hear from you. You will play a pivotal role in supporting our sales team and ensuring a seamless experience for our customers. This position is perfect for individuals with a passion for customer service and a great approach to sales support. Join Glastender Inc. and be a part of an industry leader committed to excellence in every aspect of our business.
    $25k-33k yearly est. 19d ago
  • Member Contact Specialist I (Call Center)

    Jolt Credit Union

    Customer service associate job in Saginaw, MI

    Join Our Team as a Full-Time Member Contact Specialist (Call Center) Schedule: 40 hours/week (Monday through Saturday) Are you energized by helping people, building relationships over the phone, and delivering service that goes above and beyond? Do you thrive in a supportive, community-focused environment where every interaction matters? If you're ready to give it all you've got, every day and everywhere , then Jolt Credit Union wants to meet you! Why Join Jolt? At Jolt Credit Union, we're more than just a financial institution - we're a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you're part of something bigger. What We Offer You 4 Competitive Medical Plan Options Dental and Vision Insurance 401(k) with Employer Match Flexible Spending Account(s) Employee Assistance Program Employee Wellness Program with Quarterly Bonus Incentives Training, Growth Opportunities, and a Supportive Team Culture Paid Time Off About the Role As a Member Contact Specialist, you'll be the voice of Jolt for our members - greeting them over the phone, helping them navigate financial transactions, and recommending products that improve their financial well-being. Your schedule will be Monday - Friday, including some Saturdays from 9am-12pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment. Key Responsibilities Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone Ability to analyze member problems/complaints and find beneficial solutions in a timely manner Provide deposit, loan rate, and service information as well as information on new and ongoing promotions Process share withdrawal and fund transfer requests Provide account information: balances check clearings, deposit postings and statement information Record research requests. Deliver to appropriate personnel for forms distribution Provide membership information: field of membership qualification and new account initiation Process payment or deposit corrections when necessary Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests Process stop payments, address changes and loan applications Responsible to uphold the principle of privileged communication Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions What You Bring to the Team Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending). Excellent communication & problem-solving skills. Confidence with computers and Microsoft Office. Ability to stay organized, multitask, and adapt in a fast-paced environment. A passion for helping others and selling solutions that benefit them Incentives & Growth We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay. Note: Telephone conversations between Member Contact Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assurance on an unannounced basis.
    $28k-44k yearly est. 4d ago
  • Customer Service Vending Solutions

    Afcind

    Customer service associate job in Saginaw, MI

    AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. Customer Service Vending Solutions Primary Responsibilities: Receive all tooling into P21 for location. (Purchase orders, RMA's etc.). Put away all tooling received into P21 in location. (PO Receiving Report). Responsible for the whereabouts of all in stock tooling at location. All inventory should be assigned to a bin/location. Set up and delete bin locations for all in stock tooling in location. Perform all shipping functions. (Maintaining the quality and 100% accuracy of all outgoing shipments.) Greet customers and ensure a great customer experience. Maintain the Issues shelf daily and follow up weekly with outstanding issues that need resolution. (Nothing comes in w/out paperwork). Assist in the speedy resolution of all shipping & receiving inquiries. Crosstrain with the warehouse manager to ensure warehouse standards and workflow. Collect / maintain inventory for regrind purposes as well as sending out any items that need to be ground. Print incoming transfers for backorder items daily. Perform weekly cycle counts on back up inventory. Load vending machines as needed. Qualifications and Requirements: H.S. Diploma Preferred Skills: Microsoft Office: Outlook, Excel, Word Basic computer skills Organizational skills Team Player Exceptional written and verbal communication skills Job Type: Full-time Schedule: 8-hour shift Day shift Monday to Friday, 7:30-4:30PM Work Location: In-person, Saginaw, MI Hourly Pay: $18.00-22.00 Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance We are an AA/EEO/Veterans/Disabled employer. #AFC123
    $18-22 hourly 1d ago
  • Transitional Employee - Service

    Saginaw County Community Mental Health Authority

    Customer service associate job in Saginaw, MI

    SCCMHA JOB VACANCY ANNOUNCEMENT Transitional Employee Pay Scale: Michigan Minimum Wage Under the general supervision of the Mental Health Supervisor (Supported Employment), this position is a temporary position with the maximum employment period of no more than six (6) months upon hire. The goal is to prepare the individual to increase their job opportunities and provide experience. Will work in conjunction with Support Employment Specialist(s) and/or Peer Support Specialist(s) to ensure that agency vending machine(s) are cleaned, stocked, and monitored for inventory control. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assigned in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process. ESSENTIAL DUTIES AND RESPONSIBLITIES: 1. Clean and re-stock SCCMHA owned vending machines currently located in multiple sites. 2. Keep inventory of vending product which includes most purchased, least purchased including product expiration dates to maintain constant freshness. 3. Communicate vending operations/maintenance concerns and report to Supported Employment Staff after each vending cleaning, restocking and product inspection visit. 4. Prepare a working product inventory list and work alongside SE Specialist and/or Peer Support Specialist to physically retrieve purchase supplies needed at each location. 5. Recycle all bottles and cans and maintain sanitary empties receptacle which includes replacing as needed and upgrading the type and quality of receptacle as needed. 6. Maintain all original receipts and proof of purchases sending each financial statement, purchase order and receipt to the finance department within one (1) business day. This will assist the Supported Employment staff in maintaining a spreadsheet of inventory, purchases, products, profits, losses, distributers, locations and functionality of each machine at each location. 7. Attends required training in-service as scheduled by the Supervisor. 8. Participate in ongoing Supported Employment Team support including weekly meetings to discuss issues and concerns and to provide Peer Support to help each individual have as successful a work experience as possible. 9. Performs other duties as assigned by the Supervisor. 10. Adheres to the mission, vision, core values and operating principles of SCCMHA at all times. WORKING CONDITIONS/ENVIRONMENT: Works in office environment with pressures of conflict resolution and dealing with time constraints and occasional exposure to consumers with potential for violence. Because of multiple SCCMHA sites, it is common to drive to several locations; sometimes in bad weather. Works with a variety of providers, staff, programs and consumers. QUALIFICATIONS: Education: High School Diploma or equivalent. Experience: Must be a primary consumer of mental health services currently enrolled in the Supported Employment program. Licenses and Credentials: Valid Michigan Driver's license with a good driving record. Knowledge, Skills, and Abilities: 1. A belief that individuals with a serious mental illness can live productive lives. 2. Ability to plan, organize and complete work in a timely fashion. 3. Effective oral and written communication skills. 4. Must have the computer skills to be able to perform simple tasks as requested. 5. Ability to work as a member of a team. 6. Ability to accept constructive supervision. 7. Knowledge and support for person centered planning concepts. Physical/Mental Requirements: 1. Hearing acuity to converse in person and on telephone. 2. Visual Acuity to observe consumers behavior, read and proofread documents. 3. Ability to walk, stand or sit for extended periods of time. 4. Manual dexterity to write and to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.) 5. Ability to lift and carry files and supplies at least 100 pounds. 6. Strong interpersonal skills to interact with leadership, employees, consumers and the general public. 7. Ability to plan short and long range and to manage and schedule time. 8. Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or consumers (Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered; however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated.)
    $31k-42k yearly est. Auto-Apply 60d+ ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service associate job in Burton, MI

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $25k-33k yearly est. 23d ago
  • Customer Care Coodinator (C3)

    Aladdins Cleaning & Restoration

    Customer service associate job in Lapeer, MI

    Job Description Aladdin's Cleaning & Restoration is a leading player in the Property Restoration industry, dedicated to providing exceptional service and support to clients who have experienced property damage. Our team is equipped with cutting-edge technology, including DASH software, to ensure efficient project tracking and customer communication. We are seeking a proactive and compassionate Customer Care Coordinator (C3) to join our dynamic, family-oriented team. The ideal candidate will serve as the first point of contact for our clients, guiding them through the restoration process with empathy and professional. Using DASH software, you will manage project details and coordinate effectively between clients and our restoration teams to ensure seamless service delivery. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Referral Program Paid Training 401(K) Responsibilities Client Communication: Handle inbound and outbound calls, providing timely updates and responding to client inquires with empathy and expertise. Date Management: Utilize DASH software to enter and maintain accurate project and client information, ensuring all parties have access to current data. Coordination: Schedule and coordinate appointments between clients, technical teams and vendors (including carpet cleaning client calls and scheduling). Monitor project timelines and alert relevant stakeholders of any changes or updates. Support: Assist in the preparation or reports and documents related to restoration projects. Support the client from the initial contact until job completion. Feedback Collection: Collect and analyze client feedback to continually improve our services and customer satisfaction. Requirements Experience: At least 1-2 years in customer service or coordination roles, preferably in the restoration or construction industry. Technical Skills: Proficiency in DASH Software is preferred. Comfort with other CRM systems and Microsoft Office Suite is a must. Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and empathetically. Organizational Skills: Strong organizational and multitasking skills, with a proven ability to manage multiple projects and deadlines. Customer Focus: A genuine passion for helping others, with a patient professional demeanor.
    $37k-52k yearly est. 5d ago
  • Integrated Care Coordinator

    Cornerstone Care 3.8company rating

    Customer service associate job in Mount Morris, MI

    Work for an employer who loves you back! Cornerstone Care, a Federally Qualified Health Center (FQHC), with locations throughout Southwestern Pa., is seeking n Integrated Care Coordinator to join our team. Make a difference as we seek those who want to assist us in fulfilling our mission: "To improve the health of our patients and the residents of our community, with special concern for the underserved." Cornerstone Care has a long history of serving patients in our region and with over 24 million dollars in annual revenues. You can join a dynamic team of professionals where your contributions and voice make a difference. We are the best family care center across Southwestern PA and Northern WV for affordable healthcare. Cornerstone Care is seeking an Integrated Care Coordinator for our Mt. Morris location. OSITION QUALIFICATIONS: Bachelors degree in Psychology or Social Work; Behavioral Health and/or Medical Clinical Experience. KNOWLEDGE/EXPERIENCE/SKILLS: Must possess knowledge or experience in behavioral health as well as basic medical knowledge. Previous outpatient clinic work experience preferred but not required. DUTIES AND RESPONSIBILITIES: A. Patient Care Assists in the detection of at risk patients who could potentially require further Mental Health and Substance Abuse screening during daily primary care team huddles Performs advanced screening of primary care/ psychiatry / counseling patients for various Mental Health and Substance Abuse Disorders Provides a range of services including screening for social determinants of health, substance abuse, connecting patients with a need to the appropriate services for them, assessing barriers to completing treatment plans; And/or common conditions, assessments and interventions related to chronic disease management. Performs brief behavioral and cognitive interventions and conducts motivational interviewing to develop behavioral strategies aimed at symptom reduction Provides psychoeducation and/or medical education materials for patients and their support systems Triages patients with severe or high-risk behavioral health or substance abuse issues and refers such patients to mental health and substance abuse specialists as appropriate Facilitates and oversees referrals to outpatient and inpatient treatment programs and supports a smooth transition into treatment Performs brief, limited follow-up visits for selected patients and contacts patients post hospitalization when appropriate Assists in preventing relapse or morbidity in conditions that tend to recur over time Assists patients with medication adherence and disease self-management techniques as needed Provides consultation to Primary Care or Behavioral Health Providers both onsite and by phone to enhance understanding of the patient and provide decision support for treatment planning and symptom monitoring Maintains a visible presence in the Community Health Center and participates in clinical staff meetings and Quality Improvement activities as required B. Training: Educates Primary Care Team in recognizing and treating Mental Health and Substance Abuse disorders using basic principles of brief behavioral and cognitive interventions Assists in training the Medical Assistants and Primary Care Providers to feel more comfortable handling crisis situations and possible suicidality Assists in training the Psychiatry and/or Medical Assistants on making referrals for treatment when the Clinical Specialist is not available. Assists in training the Psychiatry and/or Medical Assistants and Primary Care Providers in Mental Health laws and regulations C. Administrative Reports quality improvement measures required for Grants, UDS and Meaningful Use Aids in capturing program evaluation and fidelity measures Participates in the Quality Management Program and Policies and Procedures of the Psychiatry and Counseling Department, maintains performance improvement standards, policies, and procedures that ensure safe and therapeutically effective and preventative mental health care and continuity of that care for patients and their families. Cornerstone Care is a Non-Profit, Federally Qualified Health Center with 14 locations and a mobile unit, serving communities throughout Southwestern Pennsylvania, and Northern West Virginia. Our mission is to improve the health of our patients and all the residents of the communities we serve, with special concern for the medically underserved and low-income populations. Cornerstone Care offers: Medical insurance, dental and vision coverage, life insurance, long-term disability insurance, 403 B retirement, flexible spending accounts for medical and dependent care, credit union, and a variety of additional voluntary benefits as well as a generous time off package. Cornerstone Care, Inc is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability, sexual orientation, gender identity and expression.
    $34k-42k yearly est. 14d ago
  • Cookie Baker and Customer Service Night Shift

    Crumbl Cookies

    Customer service associate job in Fenton, MI

    This is for the night shift with typical hours 6pm-12am, but we're flexible! Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight. This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
    $25k-36k yearly est. 60d+ ago
  • Customer Service & Sales Representative

    Spi LLC 4.0company rating

    Customer service associate job in Durand, MI

    current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. Auto-Apply 57d ago
  • Customer Service Representative

    Fyzical Therapy and Balance Centers 3.7company rating

    Customer service associate job in Saginaw, MI

    Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Saginaw, MI, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Saginaw, MI! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening! Salary: 10-16 an hour Position: Part-time Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up-to-date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion
    $28k-35k yearly est. 16d ago
  • Seasonal Retail Sales Associate - Joe Mann Blvd

    The Gap 4.4company rating

    Customer service associate job in Midland, MI

    We're hiring for the holidays! Earn extra cash this holiday season and enjoy a 50% discount at our family of brands.* As a member of our team, there's even more in store for you, including access to health care options and mental health + well-being programs and exclusive discounts on some of life's expenses. Whether you're looking for a part-time job, your first job, or the next chapter in your career, we have the opportunity you're looking for. * Applicable to regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, and 30% off at Outlet. About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach. . What You'll Do * Consistently treat all customers and employees with respect and contribute to a positive work environment. * Promote loyalty by educating customers about our loyalty programs. * Seek out and engage with customers to drive sales and service using suggestive selling. * Enhance customer experience using all omnichannel offerings. * Be accountable to personal goals which contribute to overall store goals and results. * Support sales floor, fitting room, cash wrap, back of house, as required. * Maintain a neat, clean and organized work center. * Handle all customer interactions and potential issueseturns courteously and professionally. * Execute operational processes effectively and efficiently. Who You Are * A good communicator with the ability to effectively interact with customers and your team to meet goals. * A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. * Passionate about retail and thrive in a fastpaced environment. * A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. * Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
    $26k-35k yearly est. 60d+ ago
  • Customer Service Representative

    Partnered Staffing

    Customer service associate job in Midland, MI

    Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn. Job Description Kelly Services is seeking candidates for a Customer Service Representative opportunity with an industry leading, Fortune 500, global, chemical manufacturing company in Midland, MI ! This is a short-term role anticipated to last until 12/2017 withthe possibility of turning into a long-term role or full-time hire! Description: This role interfaces directly with the customer, and is responsible for managing a defined set of business aligned accounts. The CSR is an essential part of the order fulfillment process and matches internal resources with customer needs and expectations. They serve as the focal point for our commercial organization and our customers, and provide differentiated service offerings, which results in premier service, competitive advantage, increased customer intimacy, growth and loyalty. Primary Responsibilities: Manage customer orders through Customer Service work processes and systems. Ensure a thorough knowledge of the businesses' products, businesses, applications, and service offerings. Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence. Serve as the Account Team lead to improve account management, meet the account plan and team goals. Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions. Identify and deliver value added services to our customers. Proactively provide differentiated services to our customers by thorough understanding of our service offerings. Differentiate between customer requirements and capabilities; choose the best/cost effective solution. Actively contribute to the business goals, in particular for Customer Service. Support commercial strategies with customers across multiple businesses. Partner with Customer Financial Services (CFS) and Sales to build effective relationships with customers in order to anticipate and deliver expectations. Increase quality of corrective action management process through active participation in problem solving. Understand customer order patterns, ensure balance with forecast, and act on deviations, to the benefit of Supply Chain and the customer. Monitor railcars at customer's location and proactively request release. The successful candidate will have the following critical competencies: Aptitude for learning new technologies and systems. Strong potential to develop skills and competencies required for the job role and beyond. Demonstrate ERP system proficiency. Understands and follows Order Receipt and Handling work processes. Thorough knowledge of respective work process and other integrated work processes, technologies, and applications (Order Receipt & Handling, Payment Receipt & Handling, Pricing, SAP, productivity and e-tools) Works effectively as part of a team and contributes to team goals. Understands financial reporting to interpret customer reports and business results. Expert in root cause investigation to mitigate future customer problems. Ability to work independently in a highly integrated team and communicate well with diverse groups of people across all levels and cultures. Strong multi-tasking skills and ability to handle multiple priorities. Ability to build and maintain rapport with designated customers. Effective communication skills with others regarding customer issues and problem resolution. Ability to effectively negotiate with internal partners and customers to achieve a positive outcome. Ability to overcome resistance and manage conflict to reach favorable agreement for the company and customer. Consistent positive attitude that adds to our effectiveness and positive culture. Qualifications: Minimum Bachelor's Degree required 1-3 years of customer service related or sales experience Proficiency in ERP SAP systems preferred Strong negotiation and sales skills preferred Strong aptitude with Microsoft Excel Strong aptitude for data management Strong aptitude for attention to detail A minimum requirement for this U.S. - based position is the ability to work legally in the United States on a permanent basis (U.S. citizen, U.S. Permanent Resident or qualifying Asylee / Refugee). Due to the high volume of responses anticipated, only qualified candidates will be contacted Qualifications Any type of Bachelor's degree required · 5+ years Customer Service experience · Will also consider customer relationship manager, account manager, sales, etc. · Previous or current Dow/Olin/Trinseo experience a plus Additional Information $20/Hr
    $20 hourly 18h ago
  • Customer Service Representative

    Shively Diversified Management Services

    Customer service associate job in Saginaw, MI

    Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge. Responsibilities: • Create and track sales orders, purchase orders, and invoices • Maintain a high level of professionalism with customers demonstrating excellent customer service • Ensure orders are input accurately and follow up on missing information and open orders • Control and manage incoming and outgoing documents • Respond to customer questions with accurate and relevant information promptly Requirements • A high school diploma and 1-3 years of customer service experience is preferred • Able to complete assigned tasks working with little to no supervision • Good written and oral communication skills and excellent organizational skills • Experience using Microsoft Word, Excel, and Outlook • Knowledge of purchasing or inventory management is desirable • Good interpersonal and leadership skills • Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day • Comply with all safety guidelines to ensure a safe work environment • Successfully pass the required pre-employment background check and drug screen Benefits Medical Insurance, Dental Insurance, Vision Insurance, and PTO
    $28k-36k yearly est. Auto-Apply 60d+ ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Saginaw, MI?

The average customer service associate in Saginaw, MI earns between $22,000 and $38,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Saginaw, MI

$29,000

What are the biggest employers of Customer Service Associates in Saginaw, MI?

The biggest employers of Customer Service Associates in Saginaw, MI are:
  1. Family Dollar
  2. Dollar Tree
  3. Walgreens
  4. Glastender, Inc.
  5. Glastender
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