Information Technology Support Specialist
Information technology technician job in Danbury, CT
The Service Desk Analyst serves as a frontline technical resource, providing prompt, professional, and customer-focused support to clients across a variety of environments. This role is responsible for handling Tier 1-2 incidents and requests, troubleshooting end-user issues, escalating complex problems, and ensuring exceptional service delivery on behalf of the MSP.
Key Responsibilities:
Act as the primary point of contact for client technical issues via phone, email, and ticketing system.
Provide Tier 1-2 troubleshooting and resolution for Windows OS, mac OS, O365, desktop hardware, printers, networking, mobile devices, and common business applications.
Manage and triage incoming tickets; ensure timely updates, documentation, and closure in accordance with SLAs.
Perform user account administration (Active Directory, Azure AD, O365), password resets, access provisioning, and group policy support.
Install, configure, and support desktops, laptops, peripherals, and standard MSP toolsets (RMM, AV, backup, monitoring).
Follow escalation procedures and collaborate with senior engineers when issues require advanced expertise.
Participate in onboarding/offboarding tasks and workstation deployments.
Maintain accurate documentation, SOPs, and knowledge base articles.
Deliver excellent customer service with strong communication, professionalism, and follow-through.
Contribute to continuous improvement of processes and service quality.
Required Skills & Experience:
1-3+ years of service desk or IT support experience, ideally within an MSP environment.
Strong knowledge of Windows OS, O365 administration, basic networking (DNS, DHCP, VPN), and hardware/software troubleshooting.
Experience with RMM/PSA tools, remote support platforms, and ticketing systems.
Familiarity with Active Directory, Azure AD, Exchange Online, MFA, and basic security practices.
Ability to multitask in a fast-paced, client-focused support setting.
Excellent communication, customer service, and problem-solving skills.
Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
INFORMATION TECHNOLOGY SPECIALIST
Information technology technician job in Middletown, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
Entry Level Datacenter/ Hardware/ Network Technician
Information technology technician job in Orangeburg, NY
Data Center Hardware/Operating System Technician (Consultant)
ONSITE ROLE, NEED LOCAL CANDIDATES
MULTIPLE POSITIONS!!
onsite, Should be flexible to work onsite at any one of these locations (Rotational)
Duration: 12 Months Contract
Skills: Unix/ Linux, Networking, CCNA (preferred, not mandate)
W2 Need candidates authorized to work for any employer; cannot sponsor
MULTIPLE POSITIONS
Experience: 1 year
Are you a strong problem solver ready to tackle real-world, real time, technical challenges? Are you intrigued by large scale servers, network hardware and operating systems? Are you passionate about team-work and partnering with a high performing group? If so, keep reading.
Our data centers serve the dynamic, market driven work load of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence.
Job Shifts:
First shift (day), second shift (afternoon), third shift (night), along with weekend hours
We'll trust you to:
Learn and understand the data center site in order to manage events that put our critical systems at risk
Organize people, communication and knowledge to support problem follow-up and data center activity
Perform activity impact and risk assessment along with service notification at the appropriate level of awareness
Maintain accuracy of documentation and recorded details of physical assets and connections
Detect, investigate, and drive operating system issues affecting production equipment availability
Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling
Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation
You'll need to have:
Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files
Ability to prioritize work including active data center service and projects in flight
Knowledge of Layer2 and 3 network concepts
Desire to learn and take ownership of personal development
Passion for educating others and improving our team capabilities
The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail
The ability to perform physical activities including walking, lifting, and climbing a ladder
We'd love to see:
Desire to lead people, projects and problem investigation
Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling
Hands-on experience replacing server and network hardware
Familiarity with reporting tools including Grafana and Splunk
Awareness and some exposure to programming or scripting
Networking experience with sound knowledge of Cisco IOS and JunOS
Computer Field Tech Position-Elmsford NY
Information technology technician job in Elmsford, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Technical Support Specialist
Information technology technician job in Poughkeepsie, NY
Our company is looking for a Technical Support Specialist to join our team in our main office. This person will provide technical guidance and support to our business and customers.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
Bachelor's degree in Computer Science (or the equivalent) is required
Four years of related technical support experience
Technically savvy with strong project management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
Auto-ApplyIT Site Technician
Information technology technician job in Bethel, CT
Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.
The IT Site Technician role efficiently provides high-quality support to all Resonetics site users and visitors. The Technician is responsible for the secure and effective provisioning, installation, configuration, operation, and maintenance of all site hardware and software while conforming to Resonetics and Managed Service Provider policies and procedures.
Join Resonetics and be part of a team that's redefining medical device manufacturing. If you're passionate about innovation and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
Support all site office and production floor workers with hardware, software, network, and security-related activities including:
Technical support for desktops
Support for various Microsoft products, third-party software, and cloud services
Overall system support (e.g. performance issues, outages)
Network support including WAN and LAN connectivity, firewalls, and security
Remote access solution implementation and support including VPN and Remote Desktop Services
Recurring onsite maintenance activities
Perform all activities in accordance with Resonetics and Managed
Ensure all IT software and infrastructure-related issues at the site are addressed, resolved, escalated in a timely manner
Effectively track status and time in ticketing system
Update and maintain technical documentation as required
Troubleshoot and manage escalations from the help desk, project team, and managed services group
Maintain regular communication with site users to ensure awareness of incident progress, upcoming changes, or agreed outages.
Take live support calls for immediate triage
Proactively share technology and/or process-related recommendations with leadership to improve overall service level performance
Immediately escalate any identified security issues to Resonetics management Provide orientation and guidance to users on how to operate new software and computer equipment Other IT-related projects and tasks as assigned
Required Qualifications
3+ years of experience as IT Technician or similar role at a Manufacturing firm
Strong knowledge of Microsoft technologies including Active Directory, Group Policies, Office 365, Exchange, and virtualization technologies
Solid network troubleshooting and problem-solving skills including TCP/IP concepts and LAN/WAN issues
Experience troubleshooting issues related to DHCP & DNS
Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs
Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances
Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems
Experience with malware remediation
Experience with AV and AM products including Sophos, ESET, MalwareBytes or others
Knowledge in all supported versions (desktop and server) of
Microsoft Windows Operating System
Excellent oral and written communication skills
Outstanding organizational and time-management skills with ability to switch tasks frequently and successfully manage multiple issues concurrently
Experience with ConnectWise and Kaseya an advantage Good knowledge of security and data privacy principles
Bachelor's Degree in Computer Science, Business Administration, or relevant field
Preferred Qualifications
Mac/iOS Experience is desirable but not required
Physical Demands
This position will be based out of Bethel, CT and support 4 sites: Bethel CT, New Hartford NY, New Boston NH and Menlo CA. Therefore, this role will require occasional travel ~25%.
Compensation
The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $27.00/hr - $33.00/hr.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information technology technician job in Poughkeepsie, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Level II IT Support Technician
Information technology technician job in Woodbury, NY
Reid Accountants + Advisors, is hiring! Reid Accountants + Advisors is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. We currently have offices in Long Island, NYC, White Plains and South Carolina. Join a rapidly growing organization with a strategic vision and dynamic plan
We are seeking an experienced Level II IT Support Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software for our organization. This includes handling incoming help requests via telephone and ticketing system, documenting user information, and collaborating with the IT Director to resolve technical issues. The role requires strong analytical and problem-solving skills, excellent communication, and a customer-oriented mindset.
Key Responsibilities:
Field incoming help requests from end users via both telephone and ticketing system.
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue
Works with the IT Director to resolve technical problems with desktop computing equipment and software
Utilize remote control software to remotely troubleshoot and fix user problems for other offices
Install, configure, and maintain laptops, desktops, and printers according to firm specific
Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers and various tax and engagement software
Escalate IT issues when necessary
Help maintain inventory logs
Provide clear & concise information through written and verbal communications
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Build rapport and elicit problem details from help desk customers
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Learn software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Occasional travel to branch offices required
After-hours and weekend on-call support required (rotation)
On premise, Saturday support required during busy season, January 1st through April 15th (rotation)
Lifting and transport of computers and peripherals.
Qualifications and Requirements:
· Formal Education & Certification: A+ is preferred and ITIL Foundation is preferred.
· Expert knowledge of computer hardware, desktop and server operating systems.
· Application support experience with Group Policy and Microsoft Office.
· Application support experience with, CCH Axcess, ProFX Engagement, Thomson GoFileRoom, UltraTax and QuickBooks is preferred.
· Experience with
o Exchange is preferred.
o BYOD/MDM and ActiveSync Server are a plus.
o Active directory including creating, maintaining, deleting users and groups.
o Accounting Firm is preferred.
· Proficient with DNS and DHCP.
· Solid understanding of wireless technologies, corporate networks and connectivity between users and servers.
· Must be willing to work outside of normal business hours when necessary and extra hours during the busy seasons.
· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
· Proven analytical and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Strong documentation skills.
Job Type: Full-time
Schedule: Monday - Friday, 9:00AM - 5:30PM
Work Location: In person only
Ability to commute/relocate: Woodbury, NY: Reliably commute or planning to relocate before starting work (Required)
This position operates as part of a US East Coast-based team, with typical working hours aligning with EST to facilitate effective collaboration.
We are excited to invite talented individuals to join our dynamic team! This position offers a competitive salary range of $85K - $95K annually, commensurate with experience and qualifications.
In addition to a rewarding career, we provide a robust benefits package, including:
Health, Dental, and Vision Insurance (with options for fully paid employee
only coverage for health and dental)
Company-Paid Life and Long Term Disability Insurance
Ancillary Benefits such as supplemental life insurance and short-term
disability options
Classic Safe Harbor 401(k) Plan with employer contributions
Opportunities for professional growth, learning, and development including
access to Becker and LinkedIn Learning
We are committed to fostering a supportive and inclusive workplace where every
team member can thrive. Apply today to be part of a company that values its
people and their contributions!
“Reid Accountants + Advisors”, an independent member of the Crete Professionals Alliance, is the brand name under which Reid CPAs, LLP and Reid Tax & Advisory Services, LLC and its subsidiary entities provide professional services. Reid CPAs, LLP and Reid Tax & Advisory Services, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Reid CPAs, LLP is a licensed independent CPA firm that provides attest services to its clients, and Reid Tax & Advisory Services, LLC, and its subsidiary entities provide tax and business consulting services to their clients. Reid Tax & Advisory Services, LLC, its subsidiary entities, and Crete Professionals Alliance are not licensed CPA firms. The entities falling under the Reid Accountants + Advisors brand are independently owned and are not liable for the services provided by any other entity providing the services under the Reid Accountants + Advisors brand. Our use of the terms “our firm” and “we” and “us” and terms of similar import, denote the alternative practice structure conducted Reid CPAs, LLP and Reid Tax & Advisory Services, LLC.
Crete Professionals Alliance is an equal opportunity employer, considering all
applicants for employment regardless of race, color, religion, sex, gender identity,
pregnancy, national origin, ancestry, citizenship, age, marital status, physical
disability, sexual orientation, genetic information, or any other characteristic
protected by state of federal law.
#LI-LC1
Auto-ApplyDesktop Support
Information technology technician job in North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1 NORTH CASTLE DR.,NY -10504
Duration:1+ year (with possible extension)
Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
· Executive/VIP support.
· Very Strong Customer skills.
· Installation, configuration and maintenance of windows, hardware and software.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
IT Support with Child Welfare
Information technology technician job in Valhalla, NY
Provide timely and effective technical support to Child Welfare professionals for hardware, software, and network -related issues.
Track, prioritize, and resolve IT incidents and service requests related to Child Welfare systems, adhering to established service level agreements (SLAs).
Collaborate with Child Welfare teams to identify and implement software solutions that enhance casework efficiency, data accuracy, and reporting capabilities.
Assist in the development and maintenance of databases and information systems that support Child Welfare operations, ensuring data integrity and security.
Administer and provide technical support for specialized Child Welfare case management software or systems.
Provide training and support to Child Welfare professionals on the effective use of technology tools and systems.
Requirements
Bachelor's degree in Information Technology, Computer Science, Social Work, or a related field (or equivalent experience).
Minimum of 3 years of proven experience in providing IT support, particularly in a Child Welfare or similar social services setting.
Familiarity with Child Welfare practices, regulations, and case management processes.
Proficiency in Windows and/or mac OS operating systems.
Familiarity with specialized Child Welfare software or case management systems is highly desirable.
Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
Strong customer service orientation with excellent communication and interpersonal skills, especially in working with Child Welfare professionals.
Ability to work in a dynamic environment and quickly adapt to changing priorities.
IT Helpdesk Technician
Information technology technician job in Nanuet, NY
Job DescriptionDescription:
About Us
Medwiz Solutions is a rapidly growing Long-Term Care Pharmacy dedicated to delivering innovative and reliable healthcare solutions. We are seeking an experienced Helpdesk Technician to join our IT team and provide critical support to our pharmacy operations.
Position Summary
The Helpdesk Technician will serve as the first point of contact for technical support requests, ensuring smooth IT operations for both onsite and remote users. This role requires strong troubleshooting skills, a solid background in system administration and Office 365, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
Provide first and second-level helpdesk support to end users across multiple locations.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Administer and maintain Windows Server 2019 and higher environments.
Manage and support Active Directory, DNS, DHCP configurations.
Manage and support Office 365 applications and services.
Assist with network troubleshooting and connectivity issues.
Provide technical support for remote users, including VPN and Citrix environments.
Document support tickets, resolutions, and processes in the helpdesk system.
Participate in rotating after-hours on-call support schedule.
Qualifications
Minimum 5 years of prior helpdesk experience (healthcare industry experience strongly preferred).
High School diploma (Associate's or Bachelor's degree in IT-related field a plus).
Strong Office 365 administration skills
Strong knowledge of Windows Server 2019+, Active Directory, DNS, and DHCP.
Experience with network troubleshooting (LAN/WAN, TCP/IP).
Citrix experience preferred.
Previous experience supporting remote users highly desirable.
Excellent problem-solving skills and strong customer service orientation.
Schedule Standard hours: Monday - Friday, 8:00 AM - 5:00 PM.
Participation in rotating after-hours on-call schedule required.
Requirements:
Managed IT Support Specialist
Information technology technician job in Ridgefield, CT
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive Experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VM Ware and Hyper V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Educational/Vocational/Previous Experience Recommendations
BA/BS, preferably in computer science or a related field.
2+ years experience technical experience in a service business.
MSP experience a plus.
Benefits
CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check
Auto-ApplyManaged IT Support Specialist
Information technology technician job in Ridgefield, CT
Job Description
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive Experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VM Ware and Hyper V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Educational/Vocational/Previous Experience Recommendations
BA/BS, preferably in computer science or a related field.
2+ years experience technical experience in a service business.
MSP experience a plus.
Benefits
CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check
Desktop Support Technician - Part-time
Information technology technician job in Wantage, NJ
Desktop Support Technician - Part-time JobID: 469 Technology/Desktop Support Technician Additional Information: Show/Hide Desktop Support Technician - Part Time Under the direct supervision of the IT Director, this position will troubleshoot and repair computer hardware, software, and resolve immediate computer operational problems.
Essential Performance Responsibilities
* Install and maintain computer operating systems, application software, and related
computer equipment.
* Maintain the district's Chromebook fleet.
* Perform basic virus removal on infected devices.
* Perform hardware and software repair (computers, printers, projectors, Smart Boards and programs).
* Respond to the help desk ticket system in a timely fashion and prioritize tickets.
* Provide technical support to users of hardware and software.
* Assist in record-keeping regarding the functioning and inventory of the school district's
computers and related equipment, repairs, etc.
* Well versed in Google Workspace apps - Drive, Docs, Sheets, Slides & etc.
* Perform other related tasks as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
Travel Requirements:
Travel to school district locations to repair hardware, install software and assist end users.
Knowledge, Skills and Abilities
* Customer service oriented with strong interpersonal skills
* Knowledge of computer hardware and software installation procedures.
* Basic knowledge of all school district personal computer and software applications.
* Ability to inspect, assess, troubleshoot and repair computer network system, hardware
and software.
* Ability to work independently with minimal supervision.
* Ability to communicate effectively with all levels of end-users.
* Ability to establish and maintain cooperative working relationship with staff
Qualifications:
* High School diploma.
* Must be able to lift 25 pounds.
* Previous experience with Chromebooks preferred.
* Related college, technical school, or certifications a plus.
* Motor Vehicle Operator's License and/or ability to provide own transportation.
Selection Procedure: Selection of employees will be made on the basis of occupational qualification, education and character and without regard to age, sex, race, creed, color or national origin. EOE/AA
Desktop Support Technician
Information technology technician job in Mahwah, NJ
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Mahwah, New Jersey (US-NJ), United States (US).
This is an on-site, client based role. Only candidates local to Mahwah, NJ will be considered.
Role Responsibilities:
* Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
* Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
* Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
* Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
* Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
* Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
* Ensure all tickets are resolved within documented service levels
* Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
* Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
* Possess excellent presentation, verbal communication and written skills
* Provide technology refresh support as needed
* All other tasks as assigned
Basic Qualifications
* 3+ years of experience with end user support & desktop support
* 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Additional Skills
* White Glove support or experience supporting VIPS is a plus
* Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
* A+ Certification Highly Preferred
* Must be flexible to work shift/weekend schedule
* Must have a valid driver's license and personal vehicle for travel between client offices if necessary
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyInformation Technology Specialist -EMR Applications Analyst
Information technology technician job in West Haverstraw, NY
Manage and prioritize helpdesk and project requests from nursing, physician, therapy, and ancillary departments. Configure, customize, and maintain Meditech Client/Server modules, including EMR, PCS, OE, PCM, LAB, PHA, RXM, PDOC, and related components. Develop, update, and validate physician order sets, documentation templates, and clinical workflows in collaboration with care teams. Analyze user needs and translate clinical and operational requirements into effective technical solutions and programming specifications. Design, build, and maintain interfaces and integrations between Meditech and third -party systems using HL7 or comparable standards. Participate in testing, validation, and change management activities related to new implementations, upgrades, and system enhancements. Provide end -user support, including issue resolution, education, and communication of system updates or best practices. Monitor system performance, perform routine data audits, and ensure compliance with HIPAA and PHI security standards. Collaborate with vendors, clinical informatics staff, and IT leadership to support ongoing system optimization and upgrade initiatives. Develop custom reports and dashboards to support operational, clinical, and regulatory reporting requirements. Serve as a technical resource and to other analysts and assist in cross -departmental IT initiatives as assigned.
Requirements
Minimum Qualifications:
Five years of professional experience in computer programming which must have involved the planning, configuration, testing, implementation, and/or management of the systems environment that supports the organization's information technology architecture and business needs.
PREFERRED QUALIFICATIONS/COMPETENCIES:
Minimum of (5) year of experience supporting and managing helpdesk and project requests in a healthcare or clinical environment (preferably Meditech). Ability to analyze complex business workflows and develop effective technical, workflow, or integration solutions. Proficiency with Electronic Medical Record (EMR) systems, including configuration, troubleshooting, and user support. Experience with software integration, interface design, mapping, testing, and support (e.g., HL7 standards). Strong analytical and programming skills with the ability to assess issues and implement timely solutions. Experience maintaining vendor relationships for software configuration and upgrades. Familiarity with data integrity, system performance monitoring, and compliance with HIPAA/PHI standards. Experience designing and maintaining custom reports and dashboards using SQL, NPR (Meditech) or other reporting tools. Ability to extract and analyze data to support decision -making, performance improvement, and reporting requirements. Experience preparing documentation, user guides, or training materials for system users and IT staff.
BenefitsHEALTH INSURANCE
DENTAL INSURANCE
VISION INSURANCE
IT Technical Support Specialist
Information technology technician job in Montvale, NJ
Job DescriptionDescription:
The IT Technical Support Specialist provides day-to-day technology support to corporate staff and remote property teams across multiple states. This role is responsible for troubleshooting hardware and software issues, supporting property management systems, ensuring smooth onboarding of new employees, and maintaining a reliable and secure IT environment for a fast-growing property management company. This is an on-site role in our Montvale, NJ corporate office.
Key Responsibilities
Provide first-level and second-level support for corporate and property-level employees via phone, email, remote desktop, and in person.
Install, configure, and maintain hardware, software, and peripherals.
Maintain ticketing system, ensuring issues are tracked, updated, and resolved in a timely manner.
Assist with user account creation, access permissions, password resets, and troubleshooting.
Assist with basic network troubleshooting (Wi-Fi, VPN, routers, switches, firewalls).
Support VoIP systems and phone setup for corporate and property offices.
Coordinate with vendors for internet service, equipment repairs, and hardware replacements.
Help maintain IT inventory, asset management, and equipment deployment.
Prepare and set up workstations for new hires (computers, phones, credentials, system access).
Conduct brief IT orientations for new employees.
Ensure proper deactivation of user accounts and return of company equipment.
Support IT security procedures, including MFA, antivirus, updates, and access controls.
Assist in implementing cybersecurity best practices across corporate and property locations.
Maintain documentation of IT processes, troubleshooting guides, and equipment logs.
Work Environment
Full-time, on-site role in Montvale, NJ corporate office.
Occasional travel to local property sites as needed (rare).
Some after-hours support may be required for urgent issues.
#OFFICE25
Requirements:
Qualifications
Required
3 + years of IT support experience, preferably in a multi-site or customer-facing environment.
Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
Experience with help desk ticketing systems and remote support tools.
Ability to troubleshoot hardware, software, and basic network issues.
Excellent communication, patience, and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Preferred
Experience in property management or real estate industry (a plus).
Familiarity with property management software (Rent Manager, Yardi, AppFolio, etc.).
Basic understanding of networks, Wi-Fi, switches, and VPN environments.
A+/Network+ certifications or related training.
Key Attributes
Strong problem-solving and critical thinking skills.
Professional, dependable, and responsive.
Comfortable supporting both technical and non-technical users.
Team-oriented with a service-first mindset.
Organized, detail-oriented, and proactive.
IT Support Technician
Information technology technician job in Poughkeepsie, NY
Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services.
We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place.
Position: IT Support Technician - Part-Time
General Description:
This position requires an individual with strong customer service skills to assist end users in their day to day functions and evolve for and with this position in an ever expanding and constantly changing environment. Strong verbal and written communication skills are a must. The candidate must demonstrate strong troubleshooting skills, be detail oriented, highly motivated, able to work independently as well as part of the team.
This is a part time position 24 hour a week position and will work primarily during the work week. There may be the need for some flexibility to the work schedule as business necessitates.
Job Requirements
Working knowledge of TCP/IP and networking
Microsoft Server/Desktops/Office
AD, Group Policy, PowerShell, Windows 10, Windows 11, etc.
Installs, configures, maintains, and troubleshoots - desktops, servers, printers, routers, switches, WAPs, VOIP, PBX's, VPN's and peripherals throughout the organization.
Maintaining inventory and documentation
Assists the Manager of IT in the design, implementation, and testing of large scale projects which may result in working after traditional business hours or on weekends.
Basic understanding of cabling and determination or a willingness to learn.
Staying current with market trends and emerging technology to better recommend solutions that drive the business forward.
Ability to educate users in a clear, concise, and effective manner.
Qualifications:
Education/ Training: 6 months to 1 years of experience (school or certification will be considered in lieu of hands on experience)
Valid NY State driver's license
Reliable transportation
Ability to lift 50 lbs
Salary: $23.00 per hour
Location: Poughkeepsie, NY
Immediate Supervisor: Director of IT
Equity is a core value at Hudson River Housing. We believe in promoting a culture that decenters bias, celebrates difference, enhances equitable communication, and nurtures relationship building
.
It is important to us that community members have access to stable means of economic growth. We are continually committed to hiring from within our community including applicants with lived experience that can inform and strengthen our work.
Hudson River Housing is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws. Hudson River Housing is dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.
Auto-ApplyInformation Technology Support Specialist
Information technology technician job in Danbury, CT
Love solving problems and supporting people? Step into a role where you're the trusted expert clients rely on.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations
We're looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you'll serve as the frontline of support-troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.
What You'll Do:
Provide responsive, high-quality remote IT support via phone, email, and remote tools.
Deliver excellent customer service and build trust with clients.
Troubleshoot issues, escalate when needed, and follow through to resolution.
Support end-user training and ensure customer satisfaction.
Collaborate with internal teams, vendors, and partners to stay updated on technologies.
Uphold company values, culture, and cybersecurity requirements.
Identify improvements on procedures and practices
Escalate application issues to vendors.\
What You Bring:
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Professionalism, empathy, and a solutions-oriented mindset.
Comfort working independently in a remote role.
INFORMATION TECHNOLOGY SPECIALIST
Information technology technician job in Poughkeepsie, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties