Information technology technician jobs in Vernal, UT

Service Desk Technician Compensation: $24 - $32 /hour, depending on experience Inceed has partnered with a great company to help find a skilled Service Desk Technician to join their team! Join a dynamic environment where your IT expertise will shine. This opportunity offers a chance to work in a fast-paced setting, collaborating with C-level executives and field crew. The role is open to accommodate the growing needs of the team. Dive into a culture that values eagerness, accountability, and genuine customer service. Key Responsibilities & Duties: Provide IT support to C-level executives and field crew Manage Active Directory for IAM Utilize ITSM Ticketing Tool for high volume tasks Support Windows environment and Dell hardware Assist with O365 applications Stand up Fresh Works systems Ensure excellent customer service delivery Required Qualifications & Experience: 6+ months of IT experience Proficiency in Windows environment Experience with ITSM Ticketing Tools Active Directory for IAM knowledge Strong customer service skills Nice to Have Skills & Experience: Certifications in IT fields Experience with Apple iPhone support Knowledge of InTune and Entra ID Azure AD Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and Long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit Other Information: Business casual environment, oil and gas culture Interview Process: 2 Rounds Schedule: M-F, 8:30 - 5:30 Hybrid - 50% onsite If you are interested in learning more about the Service Desk Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDDEN

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. 12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off) The Schedule is: 1) Weekday Shift (Wed-Fri) alternating Tuesdays 2) Weekend Shift (Sat-Mon) alternating Tuesdays Shifts are as following: 5:30 AM - 5:30 PM 5:30 PM - 5:30 AM Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

Dexian has an immediate opportunity available for a Level II Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer. The Desktop Technician shall be responsible for: Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals. Installation of upgrades (memory, hard drives, etc.) and peripheral devices. Providing office support to coordinate and schedule new equipment installations. Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records. Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment. Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information). JOB SPECIFIC REQUIREMENTS AND SKILLS: 6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician Ability to support systems on both classified and unclassified networks. Familiarity with security requirements (ICD 503, DFARS, etc.) Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision Advanced understanding of: Active Directory (heavy account management). UNIX (account management, permissions, etc.). McAfee suite of security products (i.e., ENS, DLP, MDE). Hardware support experience (i.e., swapping hard drive, fan, motherboard). Troubleshooting HP systems. Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity). Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies. Data transfers using USMT. Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking. ServiceNow ticketing system. Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.) This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) level upon hire. Current Polygraph preferred or ability to obtain. U.S. citizens ONLY are eligible for a security clearance and this position. EDUCATION AND CERTIFICATIONS: Associate degree in IT / Computer Sciences, preferred. Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent). LOCATION: This is a full-time/onsite position at a facility in Colorado Springs, CO. COMPENSATION: Dexian reasonably expects to offer $37.00 to $47.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc. EMPLOYMENT QUALIFICATIONS: Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints. Valid driver's license/Real-ID with clean driver's history. Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills. Exceptional attention to detail and high level of accuracy required. Demonstrated problem solving and people skills. Ability to research, resolve and complete tasks within pre-determined deadlines and schedules. Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis. Excellent communication skills, both verbal and written, to articulate details in a professional manner. Must embrace technology to promote efficient operations. Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs. Desired Skills and Experience Desktop support, Desktop technician, IT, PC, laptop, printer, mobile devices Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Technical Support Analyst Status: 6 month contract to hire Pay: $35.00 per hour ($80,000 annually upon conversion to FTE) (Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM) JOB SUMMARY: Our client is seeking a Technical Support Analyst for a long-term contract opportunity (with strong possibilities to convert full-time). The Technical Support Analyst will provide reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility. DUTIES: Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware. Collaborate with Lead Technicians to ensure site-level IT environments-including voice/data networks, servers, and storage-are properly maintained and supported, especially in remote site locations. Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure. Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure. Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure. Work closely with Infrastructure and Network teams to understand and support systems. Support the implementation and compliance of IT processes related to service delivery and facilities. Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives. Escalate high-severity or recurring issues to appropriate levels. Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks. Participate in IT projects and initiatives as needed. REQUIREMENTS: Bachelor's degree, technical certification, or equivalent experience in IT or related field. 3+ years of experience in a technical support or IT service role. Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently. Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience. Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling. Proven ability to resolve technical issues efficiently. Familiarity with SLAs and performance metrics. Excellent verbal and written communication skills across all organizational levels. Understanding of company objectives and how IT supports business units and departments. Strong interpersonal, team collaboration, and facilitation skills. Effective organizational and project management capabilities. Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM Must be able to work in high-altitude environments Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints. Windows OS & Mac OS: Installation, configuration, and support. Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint. Active Directory: User account management, group policies. Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting. Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment. Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar. Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk. ITIL Foundations: Understanding of incident, problem, and change management. Security Awareness: Basic understanding of endpoint protection and data security practices.

*** W2 Contract Only - No C2C - No 3rd Parties *** The Ash Group is hiring an IT Support Technician for our client (a high-tech aerospace and defense contractor delivering complex technology solutions for national security and space exploration). This is an onsite 12-month contract role based in Englewood, CO, offering a competitive pay rate of $25.00 per hour. This role provides essential Level 1/2 computer and network support to employees, encompassing the installation, troubleshooting, and repair of desktop/laptop hardware and software. Role Details Compensation: Competitive pay rate of $25.00 per hour. Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting. Duration: 12-month contract. Location: Onsite in Englewood, CO. What You'll Be Doing Provide comprehensive hardware, software, and network support to employees within the corporate environment. Install, troubleshoot, service, and repair desktop/laptop computers and related network equipment. Install attendant software and configure personal computer systems for employee use. Investigate and analyze information, network, and communications needs, offering recommendations for hardware and software purchases. Focus on team collaboration and knowledge sharing to ensure efficient resolution of technical issues. What We're Looking For Associate's Degree in a related field of study or relevant Information Technology certifications (e.g., A+, Microsoft, Dell, Help Desk Institute). Relevant experience may be considered in lieu of required education. Strong team-focused approach with the capacity and willingness for knowledge sharing. Basic to intermediate skills in troubleshooting hardware (desktop/laptop) and software issues. Ability to physically handle and move equipment (occasionally lifting up to 50 lbs) as required for service and repair tasks. Apply today to join a dynamic team supporting critical infrastructure projects. #ITSupport #HelpDesk #Technician #OnsiteJob #EnglewoodCO #AerospaceAndDefense

Colorado Technical Services Ltd. is a results-driven technology services firm based in Colorado Springs, specializing in reliable IT infrastructure, network solutions, and systems integration for medical facilities and small to medium-sized enterprises. With a focus on real-world performance and long-term stability, CTS IT combines deep technical expertise with a people-first approach to deliver systems that just work. At the core of CTS IT's capabilities is a strong specialization in Ubiquiti networking solutions. As a trusted Ubiquiti partner, CTS IT designs, implements, and supports high-performance wireless and wired networks tailored to the demanding environments of clinical operations and growing business ecosystems. This includes secure, scalable Wi-Fi, resilient switching, and proactive network management that keeps critical services online. Structured cabling and low-voltage systems form another pillar of CTS IT's delivery model. The company plans and installs structured wiring infrastructure that supports AV systems, access control, and network connectivity with professional labeling, tested runs, and future-ready capacity. From meeting room AV to badge-based access systems, CTS IT ensures that physical and digital layers of technology are aligned and reliable. Clients value CTS IT for straightforward communication, technically sound solutions, and dependable follow-through. The firm emphasizes clear documentation, security-minded design, and support models that reduce downtime and simplify ongoing operations. By marrying practical engineering with a nuanced understanding of local business needs, CTS IT positions itself as a dependable IT partner that strengthens core infrastructure and enables organizational productivity. Role Description This is a 1099 contractor position for a PC Support Specialist. The role involves providing technical support for desktop computers, troubleshooting hardware and software issues, and assisting users with printer and help desk support. Responsibilities include diagnosing and resolving technical problems, configuring computer systems, and delivering excellent customer support. This roles based in Colorado Springs, CO, driving between multiple locations in town. Qualifications Proficiency in Desktop Computers, including configuration, maintenance, and upgrades. Experience in providing Technical Support and Troubleshooting for hardware and software issues. Expertise in Printer Support and setup of printers in various environments. Skilled in Help Desk Support and managing customer inquiries effectively. Strong problem-solving abilities and attention to detail. Excellent communication and interpersonal skills for assisting end-users effectively. Familiarity with remote support tools is a plus. Certification in IT or related technical fields, such as CompTIA A+ or equivalent, is preferred. Background check will be required Rate is $20/h

As the Junior System Administrator in the Information Technology group, you play a key role in supporting NEI's technology environment by delivering high-quality technical assistance to team members while maintaining the stability, security, and performance of the company's IT systems. In this position, the Junior Systems Administrator will help configure, maintain, and monitor systems such as Microsoft 365, Azure Active Directory, Windows Server, Intune, Defender, and various on-premises and cloud-based services. The role is involved with identity and access management, system updates and patching, data backup processes, endpoint security, and basic network troubleshooting. Additionally, the individual will help support infrastructure improvement efforts, participate in system upgrades or migrations, and contribute to documentation, standards, and process enhancements across the IT environment. The Junior Systems Administrator works closely with other IT team members to ensure that NEI's technology resources operate efficiently, securely, and in alignment with company standards. A strong desire to learn, a customer-focused mindset, and a proactive approach to problem-solving are essential to success in this position. The ideal candidate is eager to develop deeper technical expertise, comfortable working across multiple technology domains, and committed to delivering a positive and professional IT experience to all NEI team members. Salary Range: $80,000 - $95,000 / year The salary range above is based upon the Denver, Colorado labor market. This opportunity is available to both local / in-office (Lakewood, CO) and full-time remote candidates. Essential Responsibilities Assists with the configuration, maintenance, and monitoring of NEI's core IT systems, including Windows Server environments, virtualization platforms, cloud resources, and network infrastructure. Supports identity and access management by assisting with account provisioning, permission changes, group policy updates, and directory service maintenance. Participates in the administration and upkeep of Microsoft 365 and Azure Active Directory, including Exchange Online, Teams, SharePoint, and related cloud services. Helps maintain endpoint management and compliance using Intune, Microsoft Defender, and other security tools, ensuring that devices meet company standards. Performs routine system maintenance such as patching, software deployments, update management, log reviews, and monitoring of system health metrics. Assists with maintaining data backup processes, storage systems, and recovery testing. Supports network operations through basic troubleshooting of connectivity, VPN access, routing/switching concepts, DNS/DHCP issues, and wireless performance. Participates in system upgrades, infrastructure enhancements, and technology lifecycle replacement projects as assigned. Assists in implementing and maintaining cybersecurity controls, including endpoint security, vulnerability remediation, access reviews, and secure configuration practices. Supports documentation and maintenance of Disaster Recovery and Incident Response procedures and participates in testing activities. Helps monitor systems for potential security risks or anomalies and reports issues to senior IT staff promptly. Ensures that administrative tasks follow NEI's security standards, data protection rules, and compliance requirements. Supports the creation, testing, and rollout of standardized software packages for mass deployment, helping ensure consistent configurations and smooth application delivery across all devices. Provides Tier I/Tier II support by responding to IT service requests, troubleshooting hardware and software issues, and ensuring timely resolution for team members. Handles issues involving Windows, Office applications, Microsoft 365 services, printing, mobile devices, remote access, and other business technologies. Performs in-depth troubleshooting for recurring or complex issues and seeks assistance when necessary. Offers clear and professional communication to users, setting expectations, explaining solutions, and following up to ensure satisfaction. Assists team members by providing instruction, guidance, and formal/informal training on systems and tools as needed. Helps maintain accurate inventories of hardware, software, and licensing in coordination with other IT staff. Contributes to the development and updating of technical documentation, including knowledge base articles, runbooks, diagrams, and standard operating procedures. Identifies opportunities to streamline workflows, improve reliability, or enhance user experience and communicates recommendations to senior IT staff. Participates in collaborative efforts to standardize configurations, enforce best practices, and support continuous improvement of the IT environment. Skill & Knowledge Strong analytical and problem-solving skills, with the ability to methodically diagnose issues across hardware, software, networking, and cloud services. Working knowledge of Windows operating systems and Windows Server technologies, including authentication concepts, domain services, and general systems management. Familiarity with Microsoft 365 and Azure Active Directory, including user administration, permissions, mail flow fundamentals, and security features such as MFA and conditional access. Understanding of networking concepts, including DNS, DHCP, TCP/IP fundamentals, VPN technologies, and basic routing/switching behavior. Experience with endpoint management and security tools, preferably using Intune, Microsoft Defender, or equivalent technologies. Ability to follow technical procedures and execute system maintenance tasks such as patching, updates, system monitoring, and log review. Strong communication skills, capable of explaining technical information clearly to both technical and non-technical team members. Excellent attention to detail with the ability to document configurations, troubleshooting steps, and system changes accurately. Customer-service mindset, demonstrating patience, professionalism, and empathy when assisting end-users. Ability to manage multiple priorities in a dynamic environment while maintaining accuracy and meeting deadlines. High degree of integrity and trustworthiness, with the ability to handle confidential information responsibly. Motivated to learn and grow, with a willingness to expand technical skills, explore new technologies, and contribute to continuous improvement within the IT environment. Must Have Education: Degree in a related field is preferred Experience: 1+ years of experience in an IT support, help desk, or desktop support role with exposure to system administration tasks Licensure: CompTIA, Microsoft, Linux, Cisco, or other similar technologies are a plus Passionate about continually improving IT by understanding the balance between new technology and processes juxtaposed to the need for a reliable and secure IT infrastructure. Possesses effective written and oral communications skills. Good interpersonal and people skills Applicants must be currently authorized to work in the United States on a full-time basis. Working Conditions Work Environment: Work is performed in an office setting. Travel: Minimal: 0 - 5% Physical Activities: Must be able to lift 50lbs. About NEI Electric Power Engineering Serving Others. Enriching Environment. Improving Continually. Quality Results. Voted as a top workplace by the Denver Post for six straight years (2020 - 2025), our values have been woven into the fabric of who we are since 1982, guiding our decision making throughout the years. As an engineering services firm, NEI's mission is to create a great organization that serves people and solves problems. Since NEI's founding, we have developed a culture of collaboration and accountability, both across our teams and departments, and externally with our clients across the United States. We believe in two core ideas: hiring great people and celebrating our team members' diverse backgrounds and unique experiences; bringing in new, unique, and exciting perspectives that can only strengthen NEI as we chart our path into the future. We are a proud equal opportunity employer, and we do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Team Member Benefits We believe that taking care of our team members is of the utmost importance. We strive to foster a community of belonging, professional development, and industry involvement; providing our team with the benefits, tools, and support systems to excel in their roles. Our comprehensive benefits package includes: 100% Employer paid team member premiums for Medical, Dental, Vision, Basic Life Insurance, and Long-Term Disability Voluntary Life Insurance 401(k) with employer matching; 100% immediate vesting Annual & discretionary bonus programs Paid time off Employer paid licensure (FE/PE), certifications, seminars, & conferences Paid parental leave Tuition reimbursement Eight (8) paid holidays including a floating holiday to use at your discretion Annual Team Building Hybrid work environment with remote flexibility Career development, training, and coaching opportunities Pet insurance NEI Electric Power Engineering participates in E-Verify and will provide the federal government with your completed Form I-9 to confirm your work authorization in the United States.

Title: IT Provisioning Technician Job Type: Contract (6 months + potential to extend/convert) Compensation: $20/hr W2 Industry: Renewable Energy --- About the Role We are seeking an IT Provisioning Technician to support internal systems, hardware, and applications for a leading company in the renewable energy industry. This role ensures smooth technological operations by coordinating with internal support teams and minimizing disruptions to business processes. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional technical and customer support. Job Description As an IT Provisioning Technician, you will serve as the first point of contact for technical support, assisting employees through calls, chat, email, and remote sessions. You will manage equipment requests, process returned hardware, and maintain accurate documentation of provisioning activities. This position requires strong communication skills to interact with a diverse audience and the ability to clearly document troubleshooting steps for escalation and audit purposes. You will also ensure compliance with organizational security practices to safeguard systems and data. Key Responsibilities: Provide technical support to employees via multiple channels (phone, chat, email, remote). Manage ticketing requests for new equipment and process returned hardware. Document and track provisioning activities according to established processes. Communicate effectively with a large and diverse user base. Clearly document issues and troubleshooting steps for escalation and review. Adhere to security protocols to protect company systems and data. Qualifications Required: Windows imaging or re-imaging experience Intermediate knowledge of troubleshooting fundamentals. Experience with desktop hardware support. Familiarity with current Windows Operating Systems. Ability and willingness to learn new technologies and processes. Strong customer service and communication skills. Preferred: A+ Certification. Experience with mobile device setup or imaging processes. Intermediate knowledge of Chrome OS and Mac OS. Basic understanding of G-Suite in a corporate environment. Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: *********************************************** How to Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

IT Help desk Duration: 6 - 12 Months Contract (with possibility of extension) Pay rate: $25.00/hr. on w2. 24/7 Schedule Position Description: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. Key Responsibilities: Demonstrate strong customer service skills to provide phone support including: - Listening to the customer to gain an accurate understanding of the situation. - Being empathetic to the customer's situation and having a sense of urgency to resolve the issue. - Producing accurate, detailed documentation at the client, problem and incident level. - Resolving conflict. Responsible for high quality end-user technical support, related to enterprise software and hardware. Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. Under general oversight, provides after hours and weekend support as needed. The position requires attention to detail, follow through, teamwork focus and positive attitude. An understanding of technology and the ability to apply that knowledge to support all existing systems. Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person. Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations. Provides investigation, diagnosis, resolution and recovery for hardware/software problems. Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software. Qualifications: Excellent customer service skills required. Excellent communication skills required. Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment. Preferred work experience in technical support role but not required. Required Education: High school diploma or GED with relevant work experience. Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly. Self motivated and ability to work on own initiative in a high pressure environment. Willing to work variable shifts including evenings, weekends and public holidays. Why Join Us: Opportunity to work with a reputable financial institution. Dynamic and collaborative work environment. Competitive compensation package and opportunities for career advancement. Be part of a team dedicated to delivering excellence in client service.

Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry. The ideal candidate will have 1+ year of Tier 1 technical support within a Windows-based environment. This will be a contract to hire opportunity, paying $21-$25/hr. It will be fully in-office in Lafayette, CO during training, with the potential for a hybrid work schedule after the first several weeks. Role Overview This role will deliver front-line technical assistance across the organization. In this role, you will handle first-tier support requests, assist with day-to-day computer operations, and help maintain a smooth and efficient technology environment for all staff. You'll work within established ticketing workflows and troubleshooting procedures, providing exceptional customer service while supporting our internal hardware, software, network access, and general tech equipment. Serve as the first point of contact for user support, responding to help desk tickets and incoming support calls. Managing phone calls, emails, and ticket creation. Assist users with basic hardware issues and routine operating system or software challenges. Troubleshoot peripheral devices, network connectivity, internet access, and enterprise system functionality. Support the organization's tech inventory by ensuring equipment is tracked, organized, and readily available for use. Will be responsible for IT project support including mail merges, network consolidations, new software implementations, phone system overhaul, and duties related to additional IT transitions. Qualifications Associate's or Bachelor's degree in computer science or a related field, or equivalent hands-on technical experience. Previous Tier 1 help desk experience. At least one year of experience working in a Windows-based environment. Experience with Active Directory or similar. Experience with password resets, remote-in support tools, PC imaging. Onboarding Requirements: All employees must receive an annual influenza vaccination as a condition of employment. Requests for medical or religious accommodation will be considered. All offers would be contingent upon the passing of a background check.

Job Title: Sr. Tier 1 Desktop Support Technician Job Type: Full-Time Salary Range: $55,000 - $65,000 per year (plus extremely lucrative bonus program) About Us: We are a dynamic and growing Managed IT Services firm dedicated to providing top-notch IT support to our diverse client base. We specialize in delivering high-quality, responsive, and proactive IT services to small and medium-sized businesses. Our team is committed to fostering a collaborative and supportive work environment, and we are looking for a skilled Tier 1 Desktop Support Technician to join us in the Denver/Metro area. Job Description: As a Sr Tier 1 Desktop Support Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance for desktop, laptop, and network issues. Your role is critical in ensuring smooth day-to-day operations for our clients. You will work closely with our senior technical staff to resolve issues and escalate more complex problems when necessary. We want this role to grow into a Tier 2 role. Key Responsibilities: - Provide first-level technical support for desktops, laptops, printers, and other peripherals. - Troubleshoot hardware and software issues remotely and on-site. - Respond to service tickets, emails, and calls promptly, ensuring a high level of customer satisfaction. - Assist with the setup, configuration, and deployment of new equipment. - Perform basic network troubleshooting, including Wi-Fi connectivity, VPNs, and LAN issues. - Maintain detailed and accurate documentation of all client interactions and resolutions. - Collaborate with Tier 2 and Tier 3 support teams to escalate and resolve complex issues. - Participate in regular training and stay up-to-date with the latest industry trends and technologies. - Participate in on-call support rotation as required. Requirements: - Location: Must reside in the Denver/Metro area. - Experience: MINIMUM of 18 months of experience working for a Managed IT Services (MSP) company. - Strong knowledge of Windows and mac OS operating systems. - Experience with Office 365, Active Directory, and basic networking principles. - Excellent communication skills, both verbal and written. - Ability to work independently and manage multiple tasks effectively. - Strong customer service orientation and problem-solving skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Experience with ticketing systems like ConnectWise or HaloPSA. - Familiarity with remote monitoring and management (RMM) tools. Preferred Qualifications: - CompTIA A+, Network+, or similar certifications. Benefits: - Competitive salary based on experience and qualifications. - Lucrative Bonus Program - Health, dental, and vision insurance. - 401(k) with company match. - Paid time off and holidays. - Opportunities for professional development and advancement within the company. - Collaborative and supportive work environment. How to Apply: If you meet the above requirements and are passionate about providing excellent IT support, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role. We are an equal opportunity employer and welcome applications from all qualified candidates.

Title: Tier 1/2 Helpdesk Technician Company: Tetra Tech Duration: 6 months contract to perm Pay: $18-$20/HR Hours: 40 hours, 8-5PM Interviews: 2 rounds Required Skills & Experience * 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email. * Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously * Experience troubleshooting Microsoft SCCM (System Center Configuration Manager) * Experience installing and troubleshooting desktop and laptop operating systems and applications. * Strong collaboration, communication, and customer service skills Nice to Have Skills & Experience *Experience with Cherwell as a ticketing software or ServiceNow *Fluency in French (to speak with French clients and resolve tickets) *Experience with Linux *Experience with MAC systems Job Description Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2+ years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

ForTec Medical is an industry leader, dedicated to improving patient health by delivering innovative surgical technologies to our healthcare customers on demand. Our dedicated team delivers service excellence, and we take pride in what we do each and every day. ForTecâ€TMs commitment to excellence, integrity and positive culture defines our organization. These core values, along with our entrepreneurial spirit, are the foundation of ForTec. Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We provide our employees with a generous benefits package including: 7 Company Paid Holidays, PLUS 1 Floating HolidayGenerous Paid Time Off (PTO) Health and Wellness Rewards Program 401(k) plan with generous company match; Annual Profit-Sharing opportunity Employee Referral BonusesYears of Service Milestone AwardsMedical, dental, vision, disability, and life insurance plan options Free Teladoc Health AccountSupplemental Critical Illness InsuranceSupplemental Accidental Injury InsuranceCompany Paid Uniforms for Field Team Members Join our company â€" you CAN make a difference. The following information provides an overview of the skills, qualities, and qualifications needed for this role. Are you looking for an exciting position in the medical field to begin your career? Are you in the medical field and seeking to learn and contribute your skills in a different role? Would you like to interact with top physicians and hospital staffs, while having the ability to use innovative medical technologies? We are looking for highly motivated individuals to join our operations team. Our extensive training program allows our clinical technology specialists to provide support to surgeons in the operating room in order to deliver the best outcome for patients. Join our company - you CAN make a difference. Primary Responsibilities Operate surgical laser and other medical devices, and provide technical laser guidance to surgeons and staff prior to and during surgery.Perform pre-operative checklists, sterilization, laser calibrations and completes required paperwork.Review patient procedure requirements with surgeons and staff before the case.Conduct medical equipment inventories.Practice safe vehicle operations, safe workplace practices and laser safety techniques.Create a team oriented working relationship with both ForTec employees and client employees. Skills Required Ability to work independently.Strong problem solving skills.Outstanding communication and customer service skills.Strong organizational skills with a high attention to detail.Basic computer skills. Key Requirements High School diploma or equivalent Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required. If you are eager to learn, we will train you.Ability to work a flexible schedule with some early mornings or occasional evening cases; occasional overnight travel may be required.Ability to push, pull or manipulate over 50 pounds of medical equipment.Valid driverâ€TMs license and good driving record.Professional demeanor. Salary $45,000 - $50,000 depending on experience; PLUS time and a half paid for hours worked over 40 per week Deadline: There is no deadline because applications are accepted on an ongoing basis. Join ForTec Medical â€" make YOUR impact today! ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical technologies to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model. All your information will be kept confidential according to EEO guidelines. The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. xevrcyc PandoLogic. Keywords: Surgical Technician, Location: Denver, CO - 80218

Veteran-Owned Firm Seeking a Network/System Administrator with TS/SCI for a role at Schriever Space Force Base (SFB) in Colorado Springs, CO. My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies. At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies. We seek to fill a Network/System Administrator position at Schriever Space Force Base (SFB) in Colorado Springs, CO. The ideal candidate must hold an active TS/SCI clearance and have 1-3 years of experience in System Administration or Network Administration. They should have working knowledge of Cisco networking and switching, virtualization technologies, LAN/WAN environments, and data backup solutions, including COMSEC integration. They must also meet DoD 8570.01-M requirements for an Information Assurance Technician Level I certification. If you're interested, I'll gladly provide more details about the role and discuss your qualifications further. Thanks, Stephen M Hrutka Principal Consultant HRUCKUS LLC Executive Summary: HRUCKUS seeks a Network/System Administrator for a role supporting the Department of the Air Force at Schriever Space Force Base (SFB) in Colorado Springs, CO. Position Description: The primary function of the Network/System Administrator will be to organize, install, and support government organization's computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. This will also include helping architect, design and analyze network models. It will require participation in decisions about buying future hardware or software to upgrade organization's infrastructure. This position might be called upon to provide technical support to computer users to help solve users' problems. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Position Job Duties: Ability to operate under supervision Execute day to day management and operations of systems and networks Manage COTS & GOTS products to collect, display and remediate a variety of automated system security and system operations/performance functions and metrics Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Tactics, Techniques and Processes (TTPs) and Standard Operating Processes (SOPs) associated with service checklists Operate monitoring tools/capabilities with the enterprise security information and event management (SIEM) and create/tailor complex event alarms/rules and summary reports Assist in analyzing technical risk, upon request, of emerging cybersecurity tools and processes Work as part of a security incident response team as needed Working technical competency in one or more of the following supported platforms: Microsoft Windows Server, Red Hat Enterprise Linux servers, MS Hyper-V/VMWare/ESx/Xen Hypervisors, Enterprise networking/firewalls/intrusion detection/prevention systems, forensic analysis/vulnerability assessment, Group Policy management and configuration, Scripting, BMC Footprints, WSUS, , Lumension, Bitlocker, SQL Server 2012, TomCat, IIS, Windows Server 2012r2/2016, Win 10, Red Hat 6.5, Microsoft Office Toolkits, SEIMs, Logrhythm, ACAS/Nessus/SCAP, mandatory/role-based access control concepts (e. g. SE Linux extensions to RHEL, PitBull, AppArmor, and Sentris) , video teleconferencing/VOIP, Oracle/MS SQL database security, and Apache/IIS Web server security Position Qualifications: 1-3 years related experience Thorough knowledge of Microsoft Windows desktop and server operating systems, Microsoft Exchange Server, and as needed RHEL operating systems administration and associated hardware Working knowledge of CISCO network and switching and virtualization technologies Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to assessments and authorization Working knowledge and current relevant experience with PL2 network environments/systems Must be familiar with DoD policy as it applies to implementing and executing system and network administration. Education: Bachelor's degree or equivalent experience (4 years) Certifications: Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I within 6 months of the date of hire Security Clearance: Must possess current Top Secret/Special Compartmented Information (TS/SCI) eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Details: Job Title: Network/System Administrator I Location: Schriever SFB, CO Security Clearance Requirement: TS/SCI Assignment Type: Full-time Salary: Dependent on the candidate's experience, with a target range of up to $93,000.

Salary: $22.00 DOE Open: Open Until Filled Desktop & Network Support Specialist Uintah County IT has a full-time on-site Desktop & Network Support Specialist position available. Uintah County seeks staff to support 7 locations and over 400 endpoint devices. This position will be responsible for day-to-day support challenges, set up and installation of desktop computers, printers, cameras, access points, and HMI workstations. MINIMUM QUALIFICATIONS Graduation from High School and at least 2 years of computer-related education or work experience is required. This is an entry to mid-level position so there may be opportunities for training and for the right skill set, there are paths to advancement. Other valuable qualifications we expect are excellent problem-solving & analytic skills, strong written and verbal communication skills, and understanding the benefits of working with an IT team. A valid drivers license is required COMPENSATION Full-Time with benefits $22.00 an hour Depending on experience Full Job Description: Desktop & Network Support Specialist

Senior Computer Support Specialist Compensation: $30/hour Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team! Join a dynamic team where you will assist end-users with computer hardware and software issues, providing essential support for internal business applications. This opportunity is ideal for someone passionate about technology and eager to make a significant impact by ensuring seamless IT operations. Key Responsibilities & Duties: Provide Tier 2/3 Support Upgrade and repair laptop and desktop computers Administer MS O365 and Active Directory Assist with LAN/WAN applications Install latest MS Windows Desktop OS versions Set up network printers and servers Create and maintain installation instructions Support Android and IOS device upgrades Log tickets and answer Help Desk calls Required Qualifications & Experience: High School Diploma or GED required 5 years' experience in Windows server environments 5 years' experience in remote customer support/helpdesk Current Driver's License US citizenship required due to DHS clearance Excellent interpersonal and communication skills Working knowledge of MS Windows Desktop OS Working knowledge of computer systems and networks Flexibility and adaptability to changing priorities Basic project management skills Nice to Have Skills & Experience: Experience with Kronos and OKTA/O365 Experience in setting up new office IT infrastructure Experience in TCP/IP network troubleshooting Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit If you are interested in learning more about the Senior Computer Support Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDDEN

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** Position Summary: The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning. Primary Responsibilities, Essential Functions and Requirements: Communication & Professionalism: The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position. Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved Ensure productivity metrics are achieved and standardized processes are followed Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences. Adhere to and enforce company and client information security policies Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Technical Support: Maintain and support a mixed PC and MAC technology environment Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment Coordinate and set up AV for company meetings and events, including testing and setting up hardware Actively participate in departmental & client meetings Be available in the event of outages and urgent needs (may be after hours) Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments. Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency. Perform all other duties as assigned in support of IT and AV services. When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned. Requirements Experience and Qualifications: Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment Thorough knowledge of Windows desktop operating systems and basic office applications Experience administering user and group objects in Active Directory Experience administering Office 365/Exchange mailboxes Experience with desktop imaging tools (SCCM/WinPE is a preferred) Ability to provide after-hours support Strong interpersonal and communication skills Attention to detail, with a focus on systems processes adherence and organizational skills Strong analytical and problem-solving skills Self-starter with the ability to work independently as well as within a team environment Periodic weekly travel is required to remote sites for on-site support Preferred Skills: Experience supporting Office 365 and Windows server platforms Experience working with Education, Certifications and Licensures: Active Directory, PowerShell scripting, and SCCM Experience troubleshooting integrated or ad-hoc AV systems Experience supporting Cisco IP phones and Call Manager Two year degree or higher is preferred or equivalent work experience Microsoft, CompTIA A+ or other technical certificates desired Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts | 40h work week A leading banking firm is seeking an experienced IT Support Specialist to provide high-quality technical support. This role focuses on delivering exceptional customer service, resolving technical issues efficiently, and supporting enterprise-level hardware and software. Key Responsibilities Deliver excellent customer service via phone, chat, and in-person support. Actively listen to users to understand issues and respond with urgency. Document incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application problems. Perform assessment, triage, research, and education to end users. Provide after-hours or weekend support as needed. Maintain strong attention to detail, follow-through, and a positive, team-oriented attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding resolution status. Handle challenging situations professionally and calmly. Qualifications Excellent customer service and communication skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support background preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving skills. Self-motivated and able to work independently under pressure. Able to work varied shifts, including evenings, weekends, and holidays.