Office aide vs office representative

The differences between office aides and office representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office aide and an office representative. Additionally, an office representative has an average salary of $32,535, which is higher than the $29,255 average annual salary of an office aide.

The top three skills for an office aide include data entry, phone calls and telephone calls. The most important skills for an office representative are patients, customer service, and phone calls.

Office aide vs office representative overview

	Office Aide	Office Representative
Yearly salary	$29,255	$32,535
Hourly rate	$14.06	$15.64
Growth rate	-5%	-5%
Number of jobs	76,712	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 47%
Average age	47	47
Years of experience	2	2

What does an office aide do?

Also called an office assistant, an office aide is someone whose responsibility focuses on secretarial and administrative tasks in health practices, schools, businesses, or any other institution. Office aides help with logistical and clerical needs like copying files, curating schedules, and answering phones. They manage and organize files, receive and direct visitors, create presentations, and answer emails. The skills they need include computer and email use, filing documents, answering multiline phone systems, and typing.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Office aide vs office representative salary

Office aides and office representatives have different pay scales, as shown below.

	Office Aide	Office Representative
Average salary	$29,255	$32,535
Salary range	Between $22,000 And $37,000	Between $23,000 And $45,000
Highest paying City	Olympia, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Community Solutions	Citi
Best paying industry	Health Care	Agriculture

Differences between office aide and office representative education

There are a few differences between an office aide and an office representative in terms of educational background:

	Office Aide	Office Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	Northwestern University	Western Carolina University

Office aide vs office representative demographics

Here are the differences between office aides' and office representatives' demographics:

	Office Aide	Office Representative
Average age	47	47
Gender ratio	Male, 24.2% Female, 75.8%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.0% Unknown, 4.5% Hispanic or Latino, 23.5% Asian, 8.3% White, 52.8% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	6%	6%

Differences between office aide and office representative duties and responsibilities

Office aide example responsibilities.

Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Handle bulk mailings for annual donations, alumni & target donors.
Elaborate letters, PowerPoint presentations.
Create PowerPoint presentations used for school development.
Administer executive responsibilities to assist the office manager with administrative task and operating QuickBooks.
Ensure sensitive information pertaining to veterans are kept secure.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

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Office aide vs office representative skills

Common office aide skills

Data Entry, 16%
Phone Calls, 15%
Telephone Calls, 8%
Customer Service, 6%
Front Desk, 5%
Database Systems, 5%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Updated January 8, 2025

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