Remote support specialist jobs in Bend, OR - 23 jobs

Full-time Description Master Technician Automotive - Guaranteed 80 Clocked Hours!Job Description Company Overview: Team Kia Bend is Central Oregon's AWARD WINNING Trusted Kia Dealership, dedicated to providing exceptional service and top-quality vehicles to our valued customers. We take pride in our commitment to excellence and are currently seeking an ASE Certified Master Technician to join our dynamic team. Position Overview: As an ASE Certified Master Technician at Team Kia Bend, you will play a crucial role in ensuring the reliability and safety of our customers' vehicles. We are particularly interested in candidates who are Kia certified, as we prioritize delivering the best service to Kia owners. Key Responsibilities: Perform and analyze diagnostic data and perform comprehensive inspections to pinpoint problems accurately. Repair and maintain Kia and other vehicles according to manufacturer specifications and dealership standards. Conduct routine maintenance services such as oil changes, brake inspections, tire rotations, and alignments. Utilize computerized diagnostic equipment and tools to identify complex issues. Provide excellent customer service by explaining repairs and maintenance to advisors and or customers in a clear and understandable manner. Collaborate with the service team to ensure timely and efficient completion of repairs. Maintain detailed and documented records of all repairs, including parts used, labor hours, and diagnostic findings. Stay up-to-date with Kia training and certifications to maintain expertise in Kia vehicle repair. Provide technical guidance and assistance to junior technicians and apprentices. Conduct quality control checks to ensure that all work meets or exceeds industry standards. Benefits: Paid time off (PTO) for vacation, personal, and sick days. Matching contribution to your 401K retirement savings plan. Employee discount on vehicle purchases, servicing, and parts. Medical, dental, and vision insurance coverage for you and your eligible dependents. Life insurance for added peace of mind. Certified DailyPay partner. Employee assistance program. Requirements Qualifications: ASE certifications required. Extensive experience as a technician or mechanic, with a proven track record of advanced skills. Expertise in utilizing diagnostic tools and equipment. Knowledge of safety regulations and adherence to safety protocols. Strong attention to detail and problem-solving skills. Excellent communication and customer service abilities. Ability to work in a fast-paced environment. Ability to work independently and as part of a team. Valid driver's license and a clean driving record. Extensive electrical Diagnsotic experience.

Are you a passionate Automotive Technician with a knack for delivering top-notch service? Look no further - Team Hyundai of Bend is on the lookout for a skilled professional like you to join our team. If you are driven by success, with an enthusiastic-positive attitude and you are looking for an unlimited career opportunity with a secure company with compensation based on your technical/mechanical experience and production, then we have a career position for you! About Us: At Team Hyundai of Bend, we're more than just a dealership - we're a team dedicated to providing exceptional service and creating memorable experiences for our customers. As part of our team, you'll have the opportunity to showcase your talents and grow in a supportive environment. Responsibilities Diagnoses issues based on experience, analysis, and testing Performs routine service inspections or tests and completes standard maintenance jobs Repairs automobiles and light trucks as assigned Maintains cleanliness of vehicles while performing service or repairs Ensures that required documentation is complete and is in compliance with regulations and standards Benefits: We offer a competitive compensation package, including: Health, dental, and vision insurance. 401(k) retirement plan. Employee discounts on vehicle purchases and services. Certified DailyPay partner Employee assistance Program. At Team Hyundai of Bend, we celebrate diversity and welcome candidates from all walks of life. Your unique skills and perspectives are what make our team thrive. We value the time and effort you put into your application, and we look forward to connecting with qualified candidates for further consideration. Thank you for considering a career with Team Hyundai of Bend - where you're not just an employee, you're part of the family! Requirements: 3+ years of automotive diagnostic experience Broad scope of automotive mechanical/electrical knowledge. Hyundai diagnostic experience a plus Must be a team player & have a great positive attitude ASE certifications (or is willing to obtain). Proficiency in using diagnostic tools and equipment, coupled with strong problem-solving skills and attention to detail. Open communication and foster positive relationships with team members and customers alike. Hold a valid driver's license and maintain a clean driving record.

· Provide floor walk support to assist end users during desktop migration. · Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 · 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and troubleshooting PC systems, Windows 7 & Windows 8.1, MS office 2013 applications, Windows based applications, network configuration, TCP/IP,SQL and memory management · Strong listening skills, analytical and problem solving skills Assist users with configuring Email in smart phones · Software installation, configuration, and troubleshooting for end users · Network printer installation/configuration · Working knowledge of remote access: Remote Desktop and Virtual Private Network Additional Information All your information will be kept confidential according to EEO guidelines.

At Coldwell Banker Bain, we provide and promote an environment that allows us to always do the right thing by conducting our business ethically, professionally, and profitably, while treating all parties with respect and dignity. Our WHY is to inspire and empower, so that lives are enriched! The Agent Support Specialist position is responsible for providing accounting and customer support to our brokers & staff for the Redmond branch office. This role will proactively work with brokers to assist them with the use of company tools; support advertising and listing processes and be the point-of-contact for branch administrative & accounting related requests. Job duties will include - Administrative/Reception/Office Operations. Supporting the Real Estate Brokers, including assisting with listings. Misc. accounting duties. Qualified candidates will have a minimum of 2 years experience in a professional office environment. Real estate office experience desired. Benefits include paid holidays, vacation, PTO, medical, dental, vision, Health Savings Account, Flexible Spending Account, 401(k), Life & AD&D, Long Term Disability, Employee Assistance Program, Travel Assistance Program and access to multiple voluntary benefits. Coldwell Banker Bain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

The Accessible Technology Support Tech works with Student Accessibility Services, and additional support departments to aid faculty in ensuring that online instructional materials meet state and federal accessibility standards.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do... As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team... Education: * High school diploma or equivalent Work Experience: * Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools * Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware * Must have reliable transportation to travel between office locations as required * Must be able to work independently * Must be able to lift 55 pounds * Demonstrated decision-making, analytical, and problem-solving skills * Demonstrated organization, prioritization, and project coordination skills * Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates * Effective time management and multi-tasking skills * Ability to follow direction Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Sponsored Job #indeedml As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned

Jacobs Engineering is seeking a highly motivated Project Systems Specialist - Unifier Administrator to join our Project Controls and Technology team. In this role, you'll play an instrumental role in delivering complex engineering and construction programs through digital innovation. As an experienced Unifier Administrator and support you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of project specific work and be willing to travel. Responsibilities: * The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements. * Serve as the primary administrator for the Unifier platform, responsible for configuration, maintenance, data loads, integrations, upgrades and optimization of the cost objects. * Collaborate with cross-functional teams and stakeholders to gather requirements, analyze business processes, and translate them into Unifier system configurations and workflows. * Configure and maintain core Unifier components, including but not limited to organizations, hierarchies, security roles, business processes, reports, and integrations. * Develop and maintain Unifier business processes, custom reports, and analytics to support projects and finance-related functions. * Monitor system performance, troubleshoot issues, and resolve problems related to Unifier functionality, data integrity, and system integrations. * Stay up to date with new Unifier features and enhancements, evaluating their potential impact on the organization and making recommendations for their adoption. * Collaborate with the Project Managers and other team members to identify opportunities for process improvements and automation within Unifier. * Provide end-user support and training, ensuring employees and managers are equipped to effectively use Unifier and its features. * Participate in system testing, including unit testing, integration testing, and user acceptance testing for Unifier updates, enhancements, and integrations. * Maintain data in the system for integrity and compliance. * Assist in the design and implementation of new functionality. * Recommends, implements, and plans for improvements, enhancements, and new applications to the system. * Maintain documentation related to system configurations, processes, and user guides. Bring your curiosity, passion for innovation, and talent for multi-tasking in a fast-paced environment. We'll help you grow, pursue, and fulfill what inspires you - so we can impact the world together. - Bachelor's degree, in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience - 5+ years experience as a Unifier Administrator, with setup and configuration. - Experience with Unifier integration tools and technologies. - Proficient in Unifier reporting and analytics, including report writing and creating dashboards. - Familiarity with HR processes, policies, and best practices. - Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system-related issues. - Excellent communication skills, with the ability to effectively interact with stakeholders at various levels of the organization. Preferred Qualifications: - Experience with Unifier configuration and administration in a global or multi-entity organization. - Knowledge of Project Management Systems such as Unifier - Advanced knowledge of BI Publisher reporting for Unifier - Bachelor's degree in a technology specific field or equivalent job related experience. - Understanding of database systems and Networks. - Strong knowledge of Software system design and implementation of PIMS Systems. #WESTPMCM Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Job Title: Installation Specialist Reports To: Location Manager ABOUT THE COMPANY: Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global company who designs and manufactures outdoor products and sporting goods. Each of Gathr's core business platforms are recognized leaders in their respective markets and are trusted partners to some of the world's most recognizable brands and retailers. Gathr's business segments include CAMP (Klymit, Rightline Gear & Cascadia Vehicle Tents), OUTDOOR (GCI Outdoor & ORCA Coolers) and RECREATION (PrideSports, Pride Manufacturing, Golf Scorecards & MacNeill Engineering). Each segment is tasked with providing industry-leading product development, engineering, design and customer service/support to its worldwide customer base. At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails & Rugged for a Reason! Come join us...Everyone is welcome at our camp! ABOUT THE POSITION: This position is responsible for the receiving, handling, storing, picking, and packing activities, with the expectation of excellent customer service and quality standards being met at every turn. Must have exceptional attention to detail, the ability to track multiple facets of the warehouse at any given time to achieve and maintain inventory accuracy, and the ability to coordinate orders, track shipping times, and fulfill all product orders successfully. This position will also frequently be responsible for the installation of products onto customers vehicle, with the explicit expectation that all installations be completed with the utmost care and professionalism. Some of the essential functions and responsibilities of this position are to be able to receive, input, sort, load, and unload products, organize stock, maintain inventory, process, pack, and ship orders with a high attention to detail, inspect products for defects and report damages as needed, maintain a safe and healthy work environment, following all standards and procedures and complying with all legal regulations. When installing products onto customer vehicles it is imperative to maintain a professional attitude with sincerity and enthusiasm, effectively handle tense situations, and promptly resolve customer complaints to ensure maximum client satisfaction. This position must be able to create rapport with customers, explain the use and functionality of products, and thoroughly answer customer questions, always striving to create an excellent customer experience and lasting positive impression. RESPONSIBILITIES: Installations Thoroughly inspect customer vehicle, preferably with the customer Document any existing damage on the Vehicle Inspection Sheet Install, or assist customer with self-installing requested products Employ utmost care and professionalism throughout installation process Keep installation area tidy and free of debris at all times Gather all pertinent information prior to scheduling installation type of rack type of vehicle, etc. Accurately quote install pricing based on install parameters Showroom Help maintain orderly presentation of products, signage, and displays Customer Service Assist with answering phones Answering customer questions Any and all customer and employee interactions are to be courteous and respectful with the highest level of professionalism. Voicemail and e-mail messages are to be responded to as quickly as possible throughout the day, even if just to notify the customer that their communication was received and being addressed. Inventory Control Monitor inventory levels at all times Ensure counts are accurate Verify inventory levels for other locations as necessary, Report product on hand and/or committed Quality Assurance Assist with opening new containers Set up new products Inspect and test all new products Shipping Ensure all orders are fulfilled in a prompt and timely manner Build new pallets to replace old or broken ones as needed Manage materials for packaging skids screws bolts lumber, etc. Assist with claims process, including warranty issues Ensure claims are closed in the most timely fashion possible Gather photos Quarantine items Move items into outlet once claim has been completed Space Management Ensure warehouse is kept clean, organized, and tidy at all times Assist with the review and preparation of workflow Assist with management of space requirements Monitor equipment layout Ensure productivity, quality and customer service standards are consistently being met Equipment Maintenance Assist with inspecting equipment, tools, and machinery regularly Perform general maintenance as needed Properly trained and/or certified as required by law Maintain current certifications Submit current certifications to management for personnel file Out of Scope Projects Must willingly step into other projects as necessary Assistance in the showroom Customer pick ups and/or installations Tent repairs Duties as requested by management. QUALIFICATIONS/REQUIREMENTS: 3+ years of warehouse experience Basic experience with use of hand tools Mechanical inclination and problem solving skills SKILLS/PERSONAL QUALIFICATIONS: Ability to work in a fast-paced environment and adapt quickly to change, demonstrates learning agility with desire to grow and develop Leverages creative thinking, problem solves and generates successful solutions through strategic agility Ability to build credible, effective relationships Team player with a growth, development and challenge accepted mindset Excellent verbal and written communication and interpersonal skills Analytical with reporting fundamentals and quality decision making skills Excellent customer focus with professional presence Self-directed, motivated and the ability to organize and prioritize multiple tasks and projects Basic computer skills, with a knowledge of NetSuite most advantageous Some familiarity with Warehouse Management Systems beneficial EDUCATION AND CERTIFICATIONS: Some familiarity with Warehouse Management Systems Current Forklift Certification Knowledge of current OSHA mandates and regulations PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate effectively with team members, candidates and external partners through multiple forms of technology with telephone and computer. Must be able to receive and convey information. Repetitive motions such as lifting and turning Required to lift, retrieve or reposition products weighing up to 50 pounds. Must be able to safely navigate the production facility, OSHA compliant. Normally this person is standing or walking around the facility interacting with team members. Appropriate shoes for standing on concrete flooring is recommended. WORK ENVIRONMENT: Works in warehouse & office environments. The noise level in the facility is usually moderate. Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Tired of obscurely doing the same old thing for the same old people? Wish you were working at one of those amazing tech companies where the boss actually knows your name and genuinely cares about every employee? A place where family, fun and growth are encouraged, where people are happy, and the benefits and perks are unbelievable? WAIT! Don't pinch yourself… this place does exist at Paladin Data Corporation, a leading provider of retail technology for pharmacy and hardware stores. And if your interest is piqued, you are probably just the type of person we are looking for. BECAUSE WE LOVE OUR CREW! Choice of two medical plans (PPO or HSA plan), 100% company-paid Dental, Vision, Hearing, Long- and Short-term Disability, Life and AD&D Insurance. Optional family coverage, premium plan upgrades, opt-out stipend, health/dependent care FSA, Critical Illness, Accident, and Hospital Confinement plans. 401(K) with up to 3% match. Generous Annual Profit-Sharing Bonus. Connectivity Reimbursement (personal cellular and internet) up to $135/month. Home PC Allowance up to $5000 (specific positions only). Company-funded Education Assistance (case-by-case approval). Employee of the Month Program with 8 hours PTO and VIP parking spot. Annual Company Merchandise Allowance. Employee Assistance Program with free virtual/in-person access to licensed professional counselors. Travel Assistance Program. Paid holidays and progressive scale PTO based on years of service. Plus exciting employee ownership program coming soon. Standard benefits eligibility after 1 calendar month; 401(k) eligibility after 90 days. Background investigation and drug test required. DO YOU… Wake up most days enthusiastic and positive Love helping people and making life-long friends Feel energized by learning new skills and growing personally and professionally Appreciate following a clear process while always looking for ways to innovate Demonstrate compassion and a self-motivated attitude, taking pride in a job well done Have interest and/or experience in game-changing technology Want a forever job you are excited to be a part of every day THE DAY-TO-DAY Engage with and guide clients in a prompt, positive and compassionate manner Use provided training and Help Portal to continuously grow in knowledge and experience, becoming a Subject Matter Specialist able to coach fellow team members and clients alike Draw on team and/or supervisor's knowledge as necessary on challenging cases Maintain detailed information in the Customer Relationship Management (CRM) system Be familiar with and able to offer peripherals and services that will benefit the client STILL WORRIED IT'S TOO GOOD TO BE TRUE? Don't be. Family-owned for over 40 years, we are driven by the belief that trust should be at the core of everything we do and that small business is the foundation of community. We pride ourselves in being a humanity-centric company with significant philanthropic contributions (Mayo Clinic, Salvation Army Meals programs, AOPA, Madras Airshow, local food banks and children's toy drives) and ongoing environmentally-conscience initiatives. Plus, we don't automate our hiring - we have real humans reviewing every submitted resume. Come find out why Paladin is one of the best places to work in Central Oregon and you may soon be telling all your friends what an incredible job you have and how awesome your life has become! And when you do, please encourage them to apply too - we have multiple openings. If you are amazing and smart, we will find a place for you!

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Job Description Process IHS patient referral to outside providers, verify & ensure all referrals are through IHS physicians & referred patients are MCP eligible. Provide assistance to outside provider offices regarding MCP referrals, claims & payments. Educate MCP patients of the referral process, applying for alternate resources, answering all patient & provider questions in a considerate & timely manner. Research & process medical claims weekly for prompt payment, resolve incomplete claims, process claims for denial. Receive & research patient billing statements, by calling providers and ensuring patient insurances are billed, and request all required documents to be submitted to MCP. Maintain Patient & Medical Records confidentiality. Knowledge of Medicare, Medicaid; also familiar of the Tribes Benefit Plan, Health Comp. Familiar with The Warm Spring Community is essential. Able to utilize electronic documents filing & scanning system in daily processes, Have knowledge of CPT & ICD 10; familiar w/Medical terminology. Maintain positive professional work relationships w/ Supervisor, coworkers, patients & providers. Positive attitude & high motivation are prime importance, must have a high work ethic w/ability to work under minimal supervision, and able to accomplish other duties as assigned. Requirements High School Diploma or equivalent, w/ (3) years medial office experience. Medical Terminology, claims processing & highly experienced w/computers & telephone use. Proficient written & oral communication skills required. Requires reliable attendance & constructive workplace behavior. Must submit and pass a criminal background check with Federal, Tribal and State Law Enforcement. BenefitsBenefits include: Excellent medical insurance with low annual maximum-out-of-pocket costs, plus vision and dental. Available flex spending plan for daycare and medical costs. Also available are numerous supplemental insurance packages. 401(k) and or ROTH retirement with up to 5% employer matching after one year of employment. Eleven days of paid holidays and Personal time off (PTO) accruing at 130 hours annually with increases after three years of continuous service.

Full-time Description We are seeking 2 certified Peer Support Specialist or Certified Recovery Mentor to work in our low-barrier substance use disorders program at the BHRN-Behavioral Health Regional Network. Be part of a dynamic caring and compassionate outreach team that does low barrier SUD treatment, peer mentoring, case management, employment, and housing social work. Position is located at our Madras BHRN Engagement Center which is open daily from 8 am -10 pm and shifts may include late afternoon, evening, or weekends. Come join our BHRN Team!! JOB SUMMARY: The Peer Support Specialist will provide support and encouragement to individuals with Substance Use Disorder (SUD) in both the hospital and outpatient settings to facilitate the development of their recovery skills, provide opportunities for individuals to direct their own recovery process, and support the learning and utilization of skills needed to foster recovery. The Peer Support Specialist will be knowledgeable of available service options, will promote the utilization of natural support systems, will facilitate the development of a sense of wellness and self-worth, and will work with a treatment team to promote the goals of the person in services in accordance with BestCare's policies and best practices, as well as the State and Federal regulations for the prevention and treatment of substance use disorders. ESSENTIAL FUNCTIONS: Works closely with other staff as a member of a treatment team to provide healthy staff-to-staff and staff-to-client relationships; Provides respectful and compassionate treatment is provided to all clients who request services and acts as a role model to clients to inspire hope and share life experiences as appropriate to the recovery process; Telephones contacts, which includes talking with clients who need support and to remind clients who are scheduled for assessments, groups, individual sessions, medication management appointments, and other BestCare services; Identifies recovering person's abilities, strengths and assets and assist them to recognize and use them; Identifies barriers to full participation and focuses on strategies and resources to overcome them; Provides recovery mentor services at the hospital and manages a case load as assigned; Participates in group recovery sessions as needed; Provides services within the framework of the Intentional Peer Support model; Transports clients to some appointments, when appropriate, if approved by supervisor, including to/from outpatient services at BestCare, to other agencies when they need assistance with accessing benefits, and other Provides referral to various services, when appropriate (i.e. Food Bank, LINC, primary care/medical services, community college, parenting, etc.); Ensures that client documentation in client EHR files is completed timely, complete, reflects clinical best practices, and meets State and BestCare standards; Maintains strong relationships with community partners, developing collaborative relationships whenever possible; Other related duties as assigned by the Program Manager. ORGANIZATIONAL RESPONSIBILITIES: Performs work in alignment with BestCare's mission, vision, values; Supports the organization's commitment to fostering a culture of inclusivity, open-mindedness, equity, cultural awareness, compassion, and respect for all individuals; Strives to meet Program/Department goals and supports the organization's strategic goals; Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes; Attends required program/staff meetings and completes assigned training timely and satisfactorily; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently as well as participates as a positive, collaborative team member. Performs other organizational duties as needed. REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Must have strong understanding of person-centered services using a recovery-oriented focus; Must have good understanding trauma-informed care and the Intentional Peer Support model; Demonstrated ability to effectively engage clients, provide compassionate, supportive care, and to build and maintain respectful, trusting, empathetic, and collaborative mutual relationships with clients and family members; Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software; Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes; Strong interpersonal and customer service skills; Strong communication skills (oral and written); Strong organizational skills and attention to detail, accuracy, and follow-through; Excellent time management skills with a proven ability to meet deadlines; Critical thinking skills; Ability to build and maintain positive relationships; Ability to function well and use good judgment in a high-paced and at times stressful environment; Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively; Ability to work effectively and respectfully in a diverse, multi-cultural environment; Ability to work independently as well as participating as a positive, collaborative team member. Requirements QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High School Diploma (or equivalent) required Must meet the Oregon Administrative Rules definition of a peer: “any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services.” For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire. LICENSES AND CERTIFICATIONS: Must hold a Peer Support Specialist certification from a State-approved training program or ability/commitment to obtain within six (6) months with referral to IPS training by BestCare CPR, First Aid and AED certification required or ability to obtain within 3 months Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) PREFERRED: Priority will be given to applicants currently certified Lived experience and understanding of the unique difficulties of those who are transient or experiencing homelessness is preferred, but not required Bilingual in English/Spanish a plus Salary Description $18.00-$23.62

TITLE: Laboratory Revenue Integrity Specialist Laboratory Support Services Supervisor DEPARTMENT: Laboratory DATE LAST REVIEWED: November 2025 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The laboratory departments provide many services to our multi-hospital organization and outreach community including blood collection, processing, testing, reporting of results, and charge capture, spanning all disciplines of laboratory medicine. POSITION OVERVIEW: The Laboratory Revenue Integrity Specialist at St. Charles Health System (SCHS) provides excellent customer service and facilitates team engagement in every interaction. Supports SCHS and Community Connect Partners for laboratory revenue integrity by identifying and resolving billing and charge capture issues. This role ensures accurate CPT/HCPCS coding, laboratory charge linkage and online test catalog, supports CLIA certificate management, and assists with laboratory claim denials and provider education. The position works closely with Revenue Cycle and Laboratory teams to support compliant and accurate billing practices and does not directly supervise other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Investigate, identify, and resolve laboratory charge capture, procedure coding, and denial issues, in a timely manner. Provides Laboratory Leadership/management reports as requested. Ensure accurate application of CPT/HCPCS codes and modifiers in accordance with regulatory and payer guidelines. Support resolution of medical necessity issues and laboratory denials. Assist with work queues to review and corrections of laboratory charges flagged for third-party edits, and Revenue Guardian checks. Collaborate with Revenue Integrity to improve issues with claim edits and minimize future errors. Maintain test code linkage between the Laboratory Information System (LIS) and the laboratory chargemaster. Update and manage CPT/HCPCS code assignments, charge codes, pricing of lab services, and charge information in the online test catalog. Maintain lab CMS pricing templates for price transparency requirements. Coordinate chargemaster updates including descriptions, revenue codes, cost centers, pricing, and fee schedules. Collaborate with chargemaster team, SCHS technical managers, supervisors, and Community Connect Partners to ensure chargemaster accuracy. Support the process and management of CLIA certification requirements across SCHS/SCMG laboratory testing sites, for CLIA certificate renewals, new applications, and updates per Joint Commission and state regulations. Support and assist in training laboratory staff on processes related to workqueues, and other laboratory specific workflows impacting timely claims and charge capture. Provide guidance on workflows and error resolution related to lab charge capture. Partner with providers and departments to support education related to laboratory charge capture, and compliance. Maintain detailed documentation for laboratory test change requests. Maintain professional knowledge by attending educational workshops, reviewing professional publications, participating in educational opportunities. Work closely with the Patient Financial Services on medical necessity issues, claim denials, chargemaster issues, and charge auditor issues. Deliver customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. Supports the vision, mission, and values of the organization in all respects. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: High school diploma or GED. Preferred: Associate or Bachelor's degree in Health information or Healthcare Administration, or related courses. LICENSURE/CERTIFICATION/REGISTRATION Required: Coding Certification of one or more of the following RHIT, RHIA, CPC, CCS, within one year of hire. Maintains required educational credits (CE). Preferred: Current certification of (RHIT, CPC, CCS), maintains required education credits (CE). EXPERIENCE Required: Minimum of three years' experience working in a medical or hospital laboratory setting. Preferred: Three or more years in Laboratory billing/audits, billing edits, and resolutions in health system setting including CPT/HCPC codes, medical terminology, or medical coding and insurance billing for medical services. PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: General Must demonstrate above average judgment, discretion, critical thinking, and technical skill. High to moderate computer skills. Strong working knowledge of laboratory operations and hospital and laboratory health information systems. Demonstrated ability and experience in computer applications, specifically MS Office Communication/Interpersonal Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Strong teamwork and collaborative skills. Ability to effectively reach consensus with a diverse population with differing needs. Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results. Ability to work under pressure in a fast-paced environment. Organizational Ability to multi-task and work independently. Attention to detail. Excellent organizational skills, written and oral communication, and customer service skills, particularly in dealing with stressful personal interactions. Strong analytical, problem solving and decision-making skills. Technical Experience using multiline phones. Moderate to advanced computer skills PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SPECIALIST LABORATORY Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8-1630

The Field Support Technician I plays a crucial role in ensuring the seamless operation of technology infrastructure across our retail locations. This position is responsible for hands-on execution of services and support for cabling infrastructure, maintaining and repairing store endpoints, phone system hardware, and assisting with networking equipment and store servers. This role is vital in pushing for improved customer experience, increasing productivity in our stores, and directly supporting our aggressive business expansion plans, aligning with Gartner's product/service operating models. For larger-scale installations and remodels, the technician will primarily work under the direct supervision of a more senior technician. This position requires frequent to full-time travel and demands a strong sense of urgency in reporting issues/concerns that affect the operational stability of any production system or environment to the chain of command. Position requires air travel on a frequent to full time basis to various out of state store locations. Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship. PRIMARY RESPONSIBILITIES: 50% - On-Site Service & Support Operations Strategy & Execution Define and implement strategies for efficient on-site service and support for store endpoints, including but not limited to: Endpoint devices (e.g., workstations, printers, scanners) Phone system hardware Assisting with networking equipment (e.g., routers, switches, Wi-Fi access points) Assisting in providing support to store servers at various tire center locations Ensure all service and support activities align with the overall omnichannel retail technology strategy to enhance customer experience and store productivity. 50% - Cabling Infrastructure Management & Strategic Maintenance Lead the strategy and execution for on-site cabling infrastructure service, support, maintenance, and repairs, ensuring high reliability and performance. Develop and implement best practices for cabling installation, troubleshooting, and preventative maintenance across all retail locations. Collaborate with the Director and other teams to identify opportunities for infrastructure improvements that support business expansion and new store openings. Ensure all infrastructure work adheres to established standards and contributes to the overall stability and efficiency of retail operations. MINIMUM REQUIREMENTS Educational/Experience Requirements: High School Diploma, GED, or equivalent 1 year related work experience in IT field support 1 year apprenticeship program (preferred) (sponsorship under a licensed journeyman provided) Required Technical Skills/Knowledge: Basic to intermediate knowledge of computer applications, telecommunications, network principles, and computer hardware (server and workstation components). Ability to use and understand technical documentation. Ability to use powered hand-tools. Must have a valid driver's license and excellent driving record, as frequent travel is required. General Knowledge and Abilities: Analytical Skills: Developing analytical and problem-solving skills with a focus on root cause analysis and continuous improvement. Communication: Ability to communicate technical and non-technical information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances; ability to be an active-listener; the ability to draft, proofread, and send written communications effectively; the ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions. Confidentiality: Ability to work confidently, effectively, and with discretion with all staff levels, particularly when handling sensitive system information. Initiative: Ability to work effectively with significant supervision, demonstrating proactive problem-solving and a commitment to operational excellence. Multitasking: The ability to perform two or more tasks simultaneously or to shift back and forth between two or more activities or sources of information without difficulty, especially in a fast-paced retail environment. Organization: Ability to manage work assignments through prioritization, paying attention to detail, and optimal time management to minimize downtime in stores. Service Excellence: Exhibit the willingness to be stakeholder-focused by anticipating and understanding stakeholders' needs; collaborate with them to reach a suitable solution; then consistently meet and deliver on those expectations, contributing to an improved customer experience. Teamwork: The ability to establish and maintain rapport, interact comfortably, and work well with coworkers and business partners. This includes cooperating, being supportive of others, willingly helping others, considering others' ideas and opinions, sharing information, giving proper credit, and fulfilling team responsibilities, especially when collaborating with senior technicians or other IT teams. Physical Requirements: Frequent use of computer, mouse and keyboard; ability to use standard office equipment including phone, copiers, etc. Ability to remain in a stationary position approximately 75% of the time while driving. Frequently required to lift, move, or transport items weighing up to 50 lbs; occasionally up to 100 lbs. Must be able to stand for extended periods of time and bend, stoop, crouch, kneel, reach, push, pull, finger, and grasp. May occasionally be required to perform duties while on a ladder, on the roof, or within a confined space. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, night vision, and ability to adjust focus. Work Environment: Varied; subject to inside and outside environmental conditions with exposure to office, store, manufacturing, and warehouse facilities. Worker is frequently exposed to warehouse conditions, which are subject to environmental changes with protection from weather conditions but not necessarily from temperature changes, which can be extreme. Frequently works a varying schedule that may include driving/working during early morning and late evening; occasionally requires work during weekend or holiday; position will seldom require overnight driving/working. Worker is occasionally exposed to construction sites, which may subject them to: noise, vibration, or hazards such as mechanical parts, dust, and machinery BENEFITS: Quarterly profit-sharing bonus Medical, dental, vision, and life insurance Company-funded retirement plan - no cost to employee Paid holidays Paid time off Tuition Assistance Employee discount Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.

Job Description Peer Support Specialist Status: Full-Time Benefits: Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off At the Lighthouse our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing. We are seeking a passionate and mission-driven Peer Support Specialist to help expand the impact of Shepherd's House Ministries across all sites and advance this life-changing work. The Peer Support Specialist provides a welcoming and safe environment at The Lighthouse Navigation Center, encouraging guests to engage in day-use activities and access navigation services. This role involves building meaningful connections with participants, assisting them in their pursuit of health, stability, and recovery, and collaborating with the team to address chronic homelessness in our region. Essential Duties and Responsibilities: Create a welcoming and safe environment where guests are encouraged to benefit from day-use activities and navigation services. Support the Associate Director and Program Manager in developing and facilitating daily experiential learning activities. Engage with participants to understand their stories, build trust, and establish meaningful connections. Guide participants in achieving health, stability, and recovery by helping them connect with case managers, service providers, treatment teams, and community partners. Advocate for and provide referrals to ensure participants access a variety of services, including mental and physical health services. Escort participants to provider appointments as needed. Introduce participants to supportive services and activities. Guide and assist volunteers in establishing and navigating their relationships with the Navigation Center, participants, and staff. Collaborate with the team, service providers, and volunteers to identify innovative ways to address chronic homelessness. Respond to callouts and participant emergencies as required. Discuss and process case plans, coping methods, life choices, and rehabilitation strategies with participants. Contribute to the safe, secure, and sanitary operation of the Navigation Center, cooperating with the facilities manager and supervising appropriate SHM staff as needed. Fulfill other relevant duties as communicated by the Director of Navigation Center, Associate Director of Navigation Center, and other SHM supervisors. Qualifications: Education & Experience: High school diploma or equivalent; additional education or training in social services, peer support, or a related field is a plus. Previous experience in a peer support or social services role preferred. Strong interpersonal and communication skills. Ability to engage with individuals from diverse backgrounds and with varying needs. Experience with or knowledge of homelessness, addiction recovery, mental health, and trauma-informed care. Ability to work effectively in a dynamic and fast-paced environment. Proficiency in basic computer skills, including Microsoft Office Suite and email communication. Familiarity with community resources and services available to individuals experiencing homelessness is desirable. Ability to maintain confidentiality and adhere to professional ethical standards. Additional Requirements: CPR and First Aid Certification (or willingness to obtain) Peer Support Training (or willingness to obtain) Physical Working Conditions: Office setting within The Lighthouse Navigation Center Occasional travel to other locations and community events Ability to stand and walk for extended periods May require lifting up to 25 pounds for event setup and operational needs Potential exposure to situations requiring physical intervention or de-escalation techniques Requires working with a diverse population, many of whom struggle with or are currently experiencing homelessness, addiction, and/or mental illness Requires a sustained level of high energy, stamina, and the ability to move about the facilities regularly In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of The People Team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Shepherd's House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full-time Description Peer Support Specialist (Treatment Aide) Job Type Full-time Prineville, OR Join our team of helping professionals as a Peer Support Specialist (PSS)/Treatment Aide (TA), supporting the recovery and growth of teens in our residential treatment program. As a Treatment Aide, you'll work closely with our team to develop and implement individualized treatment plans, using evidence-based practices such as motivational interviewing. You'll also provide cognitive, behavioral, and emotional support to help our clients overcome substance use and mental health challenges. About the Role: As a PSS/TA, you'll play a vital role in creating a supportive and caring environment for our clients. You'll participate in daily activities, supervise daily routines, and work closely with our multidisciplinary team to ensure the best possible outcomes for each client. Your passion for helping others will shine through as you: Provide individualized support and guidance to our clients Utilize evidence-based practices, such as motivational interviewing Assist in developing and implementing treatment plans Supervise daily activities and routines Collaborate with our multidisciplinary team What We Offer: Competitive salaries Certification training to advance your skills and knowledge Emphasis on work-life balance Comprehensive benefits package Requirements: Heart and passion for helping teens who are struggling with substance use and mental health issues Ability to work effectively with diverse populations Strong communication and interpersonal skills Ability to work collaboratively as part of a multidisciplinary team About Us: Our organization is dedicated to providing exceptional care and support to adolescents struggling with substance use and mental health challenges. We're committed to creating a positive work environment that promotes work-life balance, employee growth, and overall well-being. If you're passionate about making a difference in the lives of teens, we encourage you to apply for this rewarding opportunity! The Perks! *32-hour work week* Paid Training and professional certification (Peer Support Specialist/Recovery Mentor) Professional development assistance Meals provided while on shift Health insurance Dental insurance Vision insurance Flexible spending account Life insurance 10 annual paid holidays including your birthday Vacation - PTO accrual Paid wellness days Job Summary: Peer Support Specialists/Treatment Aides are helping professionals, many with lived experience with recovery who take a caring and personal approach in supporting the treatment plans and skill development for teens in our residential treatment program. Treatment Aides participate in and supervise daily activities and utilize motivational interviewing and other evidenced-based practices in providing cognitive, behavioral and emotional support for adolescent clients. Location: This position is based in beautiful Prineville, Oregon. Learn more about Prineville here **************************** Check out our neighboring cities Bend **************************** and Redmond ********************************************* About Us: Rimrock Trails was founded three decades ago with the mission to improve the lives of individuals, youth, and families struggling with mental health and substance use problems. We create a foundation for healing, strengthen family connections, and offer hope for a brighter future. Our vision is to demonstrate excellence in the delivery of outcome-driven behavioral health treatment. With multiple locations throughout beautiful Central Oregon, Rimrock Trails is one of the longest-serving specialty behavioral health providers in the region. ********************* Job Type: Full-time Work Location: In person Hourly wage: Starts at $26.25/hour with an additional $1.25 for the graveyard shift. Requirements Minimum Qualifications: High school diploma or GED. Possess personal and professional integrity. Responsible, dependable, ethical. Calm demeanor and the ability to address conflict and challenging behavior with compassion and kindness. Strong desire for helping young people change their lives, find hope, and build health through holistic wellness and recovery from addiction. Enjoys the challenge and finds gratification in working with and helping teens with challenging behaviors. Preferred Qualifications: Current Traditional Health Worker Certification (Recovery Mentor, Youth Support Specialist or Peer Support Specialist) or has the required qualifications to obtain certification (i.e. has personal of family personal experience in receiving addictions or mental health services and are in recovery). Preferred Bachelor's degree in Social Services or related fields. Salary Description $26.25

The Warranty Support Specialist II at AAON is a mid-level role responsible for managing more complex warranty claims, analyzing trends, and supporting continuous improvement initiatives. This position serves as a liaison between customers, service providers, and internal departments to resolve warranty issues efficiently and accurately. The specialist contributes to process improvements and may assist in training junior staff. This role is ideal for individuals with experience in technical support or warranty administration in a manufacturing or HVAC environment. Back to the “BASX” With core values based on People, Product, Pride and Perseverance, BASX, located in Redmond, OR, was founded in 2014 by two entrepreneurial engineers who had a vision for providing precision air handling systems. Fast forward just 10 years, BASX, now an integral part of AAON, is an industry leader in the innovative research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions. Our goal is to partner with companies, in a wide range of industries such as data centers, clean rooms and surgery centers, who come to us with complex challenges that need to be resolved. Our team has a world-class reputation for manufacturing custom HVAC solutions that exceed our customers' needs and expectations, and we are proud to manufacture over 90% of our units, from start to finish, right here in beautiful Central Oregon. Our team is rapidly increasing, from 200 employees in 2022 to over 800 today, to meet the demand for our innovative solutions, and we are looking for talented individuals within a broad range of specialties to continue this incredible growth. If you are looking for a job in a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you. Our team enjoys flexible shift schedules and generous benefits, including medical, dental and vision, and short- and long-term disability as well as both a 401(k) and an HSA (Health Savings Account) with a 175% employer match. We welcome people who have a passion for ingenuity, perseverance, and pride, and who love innovation and the satisfaction of knowing their work matters. Work for one of the fastest growing companies in Central Oregon, building state-of-the-art commercial HVAC systems! We are currently hiring Entry-Level Assemblers to support our production operations. This is an excellent opportunity for individuals who are looking to start their career in manufacturing and gain valuable experience in a dynamic work environment. Work on our fast-paced assembly line rotating between positions like assembly, piping, electrical, finishing, testing, and wrapping. Learn multiple trade skills and develop your career in manufacturing! The Warranty Support Specialist II handles escalated claims, performs root cause analysis, and supports warranty data reporting and process optimization. Primary duties may include, but are not limited to: · Review and process complex or high-value warranty claims. · Investigate recurring product issues and collaborate with engineering and quality teams. · Communicate with customers and service providers to resolve disputes or clarify policies. · Analyze warranty data to identify trends and recommend improvements. · Assist in updating warranty documentation and training materials. · Support audits and compliance with warranty procedures. · Mentor and support Warranty Support Specialist I team members. · Participate in cross-functional meetings to improve product reliability and customer satisfaction. Education and Experience Requirements: Requires a high school diploma or GED Preferred: Associate's or Bachelor's degree in Business, Engineering Technology, or a related field. Knowledge, Skills, and Abilities: · Strong understanding of warranty processes and customer service. · Ability to analyze data and identify trends or root causes. · Proficiency in Microsoft Office and warranty management systems. · Excellent written and verbal communication skills. · Ability to manage multiple priorities and resolve conflicts or any combination of education and experience, which would provide an equivalent background. Essential Mental and Physical Functions: This role requires analytical thinking, problem-solving, and the ability to manage complex tasks independently. Requirements: · Ability to sit and work at a computer for extended periods. · Visual acuity for reviewing technical documents and data. · Mental focus for handling escalated issues and multitasking. Disclaimer: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. Benefits and Compensation Summary: We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including: Tuition reimbursement Paid time-off Paid holidays Healthcare insurance & Health Savings Accounts Profit sharing or Annual Incentive Plan Bonus Premium 401(k) plan Pay Range: $20.90 - $31.36

· Provide floor walk support to assist end users during desktop migration. · Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 · 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and troubleshooting PC systems, Windows 7 & Windows 8.1, MS office 2013 applications, Windows based applications, network configuration, TCP/IP,SQL and memory management · Strong listening skills, analytical and problem solving skills Assist users with configuring Email in smart phones · Software installation, configuration, and troubleshooting for end users · Network printer installation/configuration · Working knowledge of remote access: Remote Desktop and Virtual Private Network Additional Information All your information will be kept confidential according to EEO guidelines.

The Field Support Technician I plays a crucial role in ensuring the seamless operation of technology infrastructure across our retail locations. This position is responsible for hands-on execution of services and support for cabling infrastructure, maintaining and repairing store endpoints, phone system hardware, and assisting with networking equipment and store servers. This role is vital in pushing for improved customer experience, increasing productivity in our stores, and directly supporting our aggressive business expansion plans, aligning with Gartner's product/service operating models. For larger-scale installations and remodels, the technician will primarily work under the direct supervision of a more senior technician. This position requires frequent to full-time travel and demands a strong sense of urgency in reporting issues/concerns that affect the operational stability of any production system or environment to the chain of command. Position requires air travel on a frequent to full time basis to various out of state store locations. Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship. PRIMARY RESPONSIBILITIES: 50% - On-Site Service & Support Operations Strategy & Execution Define and implement strategies for efficient on-site service and support for store endpoints, including but not limited to: * Endpoint devices (e.g., workstations, printers, scanners) * Phone system hardware * Assisting with networking equipment (e.g., routers, switches, Wi-Fi access points) * Assisting in providing support to store servers at various tire center locations * Ensure all service and support activities align with the overall omnichannel retail technology strategy to enhance customer experience and store productivity. 50% - Cabling Infrastructure Management & Strategic Maintenance * Lead the strategy and execution for on-site cabling infrastructure service, support, maintenance, and repairs, ensuring high reliability and performance. * Develop and implement best practices for cabling installation, troubleshooting, and preventative maintenance across all retail locations. * Collaborate with the Director and other teams to identify opportunities for infrastructure improvements that support business expansion and new store openings. * Ensure all infrastructure work adheres to established standards and contributes to the overall stability and efficiency of retail operations. MINIMUM REQUIREMENTS Educational/Experience Requirements: * High School Diploma, GED, or equivalent * 1 year related work experience in IT field support * 1 year apprenticeship program (preferred) (sponsorship under a licensed journeyman provided) Required Technical Skills/Knowledge: * Basic to intermediate knowledge of computer applications, telecommunications, network principles, and computer hardware (server and workstation components). * Ability to use and understand technical documentation. * Ability to use powered hand-tools. * Must have a valid driver's license and excellent driving record, as frequent travel is required. General Knowledge and Abilities: * Analytical Skills: Developing analytical and problem-solving skills with a focus on root cause analysis and continuous improvement. * Communication: Ability to communicate technical and non-technical information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances; ability to be an active-listener; the ability to draft, proofread, and send written communications effectively; the ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions. * Confidentiality: Ability to work confidently, effectively, and with discretion with all staff levels, particularly when handling sensitive system information. * Initiative: Ability to work effectively with significant supervision, demonstrating proactive problem-solving and a commitment to operational excellence. * Multitasking: The ability to perform two or more tasks simultaneously or to shift back and forth between two or more activities or sources of information without difficulty, especially in a fast-paced retail environment. * Organization: Ability to manage work assignments through prioritization, paying attention to detail, and optimal time management to minimize downtime in stores. * Service Excellence: Exhibit the willingness to be stakeholder-focused by anticipating and understanding stakeholders' needs; collaborate with them to reach a suitable solution; then consistently meet and deliver on those expectations, contributing to an improved customer experience. * Teamwork: The ability to establish and maintain rapport, interact comfortably, and work well with coworkers and business partners. This includes cooperating, being supportive of others, willingly helping others, considering others' ideas and opinions, sharing information, giving proper credit, and fulfilling team responsibilities, especially when collaborating with senior technicians or other IT teams. Physical Requirements: * Frequent use of computer, mouse and keyboard; ability to use standard office equipment including phone, copiers, etc. * Ability to remain in a stationary position approximately 75% of the time while driving. * Frequently required to lift, move, or transport items weighing up to 50 lbs; occasionally up to 100 lbs. * Must be able to stand for extended periods of time and bend, stoop, crouch, kneel, reach, push, pull, finger, and grasp. * May occasionally be required to perform duties while on a ladder, on the roof, or within a confined space. * While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, night vision, and ability to adjust focus. Work Environment: * Varied; subject to inside and outside environmental conditions with exposure to office, store, manufacturing, and warehouse facilities. * Worker is frequently exposed to warehouse conditions, which are subject to environmental changes with protection from weather conditions but not necessarily from temperature changes, which can be extreme. * Frequently works a varying schedule that may include driving/working during early morning and late evening; occasionally requires work during weekend or holiday; position will seldom require overnight driving/working. * Worker is occasionally exposed to construction sites, which may subject them to: noise, vibration, or hazards such as mechanical parts, dust, and machinery BENEFITS: * Quarterly profit-sharing bonus * Medical, dental, vision, and life insurance * Company-funded retirement plan - no cost to employee * Paid holidays * Paid time off * Tuition Assistance * Employee discount Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains "AT WILL" at all times.