Remote support specialist jobs in Columbia, SC

About the Role & The Mission Join the Technology Services Division of a major government agency (Confidential Client) responsible for maintaining and securing the state's critical communications infrastructure. This role involves working within a large state agency to deploy, maintain, and secure a communications network for over 60 agency sites, as well as managing the secure communications tunnels between the State Data Center and 46 independent county governments. We are seeking a proactive and technically proficient Network Administrator - Consultant to play a key role in the agency's data and application migration to its Azure Cloud tenant. This position requires a self-starter who can work effectively with various cross-functional teams (Security, Network Services, End User Support). Key Responsibilities (Daily Duties) Cloud & Virtualization: Support the migration of data and application services to the Agency's Microsoft Azure cloud tenant and assist in the administration of the virtual environment. Active Directory & Security: Administer and maintain Microsoft Active Directory and manage user/group security policies (GPO) to ensure secure network access and authentication. Infrastructure Support: Deploy, maintain, and secure the communications network infrastructure for all agency sites and county government tunnels. System Maintenance: Perform system upgrades, patching, security enhancements, and disaster recovery testing. Monitoring & Troubleshooting: Utilize tools like Solarwinds for system data collection and troubleshooting, and provide technical guidance to cross-functional teams. Off-Hours Work: Must be willing to work off-hours and weekends for scheduled maintenance and support. Required Core Technical Skills Cloud & Virtualization: 2-4 years of experience with Azure Cloud and Virtualization; Microsoft 365, Office 365. Directory Services: 2-4 years of experience with MS Active Directory (User and group management, authentication, and security policies like GPO). Scripting: 2-4 years of experience in PowerShell. Mail/Security: 3+ years of experience with Proofpoint or similar email security solutions. Networking: Datacenter and network infrastructure experience, including managing communication tunnels and secure access. Preferred Skills Familiarity with open-source frameworks such as ASP.Net. Familiarity with scripting/database languages such as JavaScript, HTML5, and SQL Server. Soft Skills Ability to communicate effectively (oral and written) with technical, non-technical staff, and customers/stakeholders. Clear documentation and reporting skills. Experience working with cross-functional teams (Security, Network Services, End User Support).

The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally. About the role The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly. Responsibilities Respond to user inquiries via phone, email or ticketing system. Diagnose and resolve hardware, software, and network problems. Install, configure, and maintain desktops, laptops and peripheral devices. Mange user accounts, permissions, and access in Active Directory or similar systems. Perform routine system updates, patches, and security checks. Document issues and solutions in the knowledge base for future reference. Assist with onboarding and setup of new employees' IT equipment. Escalate complex issues. Experience Proficiency in troubleshooting hardware, software, and network issues across Windows and mac OS environments. Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration. Experience with Active Directory for user account management and group policies. Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools). Ability to use remote support tools and ticketing systems (e.g. ServiceNow, Zendesk). Knowledge of basic cybersecurity practices, including endpoint protection and patch management. Excellent problem-solving skills and ability to document technical solutions clearly. Benefits Competitive compensation packages 401k with company match Medical, dental, vision plans Generous vacation policy, plus holidays Estimated Starting Salary Range The estimated starting salary range for this role is $59,000 - $67,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. EEO Statement The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination. Export Control Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The job of Technology Support Technician was established for the purpose/s of installing and maintaining computer hardware and software; resolving immediate operational and/or safety concerns; and providing in-service training and documentation on applications and software. Job Summary: Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations. Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions. Develop skill and knowledge level for the purpose of moving to a higher level of network support. Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for the purpose of maintaining district computer operations. Installs computer hardware, peripherals, and network equipment and application software for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs. Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information. Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition. Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or transporting equipment for repair. Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuration, etc.) for the purpose of meeting the computer processing needs of the users. Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware. Assists other personnel for the purpose of supporting them in the completion of their work activities. Qualifications: Job related experience is required. Targeted job related education that meets organization's prerequisite requirements. CCNA Microsoft Certified IT Professional (MCITP) or other current Microsoft certifications

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Job Details IRMO, SC Full Time Not Specified NoneDescription Job Title: Technical Support Specialist I At Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow. Job Description The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail. Key Responsibilities Managing incoming calls and customer service inquiries Identifying and assessing customers' needs to achieve customer satisfaction Troubleshooting technical issues as identified Creating detailed records regarding reported requests, issues, and solutions Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Adhering to all corporate policies, practices, and controls. Other Duties as Assigned What We Offer: Competitive salary and benefits package. Opportunity to work with a passionate and innovative team. Career growth and development opportunities. Collaborative and dynamic work environment. Qualifications Preferred Qualifications Equivalent Education Level Required: High school diploma or equivalent. Experience Required: Customer service or technical support is a plus Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to maintain confidential information and professional boundaries. Ability to understand and ensure compliance with policies, procedures, and laws. Ability to develop and maintain business relationships. Proficient in MS Office. Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers. Travel: Available as needed with appropriate notice, but no significant travel is anticipated for this position. Other: Must be eligible to work in the USA. May be subject to criminal background checks.

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Desktop Support Engineer On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Orangeburg, SC. Desktop Support Engineer Job Details Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. POSITION DUTIES AND RESPONSIBILITIES: Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. Managing returns on warranted parts and systems Packaging and shipping replacement parts to customers Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers May participate in development of information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel Exercises judgment with defined procedures and practices to determine appropriate action Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades Demonstrates good judgment in selecting methods and techniques for obtaining solutions Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures Requires little day-to-day supervision Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities: Consulting with the Service Desk on support calls Able to communicate highly technical information to both technical and non-technical personnel Providing Case status updates to management and end-users Providing phone support and diagnostics to remote customers Participating in training programs designed to educate customers about basic and specialized applications Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support Desktop Support Engineer Mandatory Skills Strong customer service skills Reliability and a strong sense of responsibility Ability to work independently and take ownership Solid technical and analytical skills required Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers Knowledge of supported Microsoft Windows operating systems Experience with Active Directory administration Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues EDUCATION and/or WORK EXPERIENCE: Associate's Degree or equivalent experience required A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred 2-4 years or more of related experience preferred Desktop Support Engineer Start Date ASAP Desktop Support Engineer Assignment Length 6+ months Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

GovCIO is currently hiring for Cybersecurity Network Defense Administratorto be responsible for performing a variety of network defense activities in accordance with established guidelines and best practices. This position will be located in Radford, VA and will be a remote position. **Responsibilities** The Senior Cybersecurity Network Defense Administrator (Information Assurance Engineer - Senior) will be responsible for performing a variety of network defense activities in accordance with established guidelines and best practices. The role includes managing ACAS infrastructure, configuration, scanning, reporting, and analysis activities in accordance with the DISA ACAS Best Practices Guide. The administrator will also manage Army Endpoint Security Solution (AESS) Site Reviewer activities, DISA Whitelist, and PKI Tokens. Additionally, the role involves performing STIG Compliance scanning and reporting, providing Ports, Protocols, & Services Management (PPSM) support, and reviewing proposed configuration changes for security impact. The administrator will handle in-processing and out-processing tasks, manage updates to the designated training and certification tracking system, and participate in SW Assurance reviews to ensure ACAS findings are remediated or appropriately documented via eMASS POA&M. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + Cybersecurity Certification (such as Security+/CISSP/etc.) + 9+ years' experience with Cybersecurity and Network Defense related areas + Experience with ACAS management, including infrastructure management, configuration, scanning, reporting, and analysis. + Proficiency in managing Army Endpoint Security Solution (AESS) Site Reviewer activities. + Experience with DISA Whitelist management. + Knowledge of PKI Token management. + Strong understanding of DoD STIGs and ability to perform STIG Compliance scanning and reporting. + Experience providing Ports, Protocols, & Services Management (PPSM) support. + Ability to review proposed configuration changes for security impact. + Experience with in processing and out-processing tasks related to account management functions. ***PENDING CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + Familiarity with DISA ACAS Best Practices Guide and NETCOM policies. + Familiarity with DISA Continuous Monitoring and Risk Scoring (CMRS). + Strong analytical and problem-solving skills. + Excellent communication and coordination skills. + Experience with Army enterprise monitoring tools and practices. + Knowledge of security regulations and best industry practices. + Ability to work effectively in a team environment and collaborate with various Stakeholders. + Experience with incident response activities. + Understanding of Continuity of Operations Plans and Communication Plans. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $105,000.00 - USD $150,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************************************ **Location** _US-Remote_ **ID** _2025-6786_ **Category** _Cyber Security & Intelligence_ **Position Type** _Full-Time_

IT Customer Support Specialist III Interview Process: 2 rounds, 1st will be virtual, 2nd will be onsite Years of Exp: 05+Years Contract Type: C2C\/W2 Duration: 12+ Months Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense. Summary We are seeking an experienced IT Customer Support Specialist III to join the Desktop Support and Endpoint Support team. This role involves hands\-on technical support, workstation\/device builds, deployment of endpoints, troubleshooting hardware\/software issues, and ensuring smooth IT operations within an onsite environment. Key Responsibilities Daily Responsibilities Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM). Verify successful installation by ensuring: BitLocker keys are stored in Active Directory and Intune MECM client is installed Devices stay connected to the network for 2.5 hours after build completion Confirm all software listed on the build sheet is installed on every device. Document all endpoints and associated equipment (desktops, laptops, tablets, docking stations, monitors, printers, scanners) in the IT Asset Management System. Diagnose and resolve endpoint hardware\/software issues. Record all work performed in the Help Desk ticketing system. Perform routine equipment maintenance, repairs, or coordinate vendor support when required. Assist with removal, disposal, and documentation of obsolete equipment per guidelines. Monthly Responsibilities Ensure backup tablets are connected to the network via patch cable to receive monthly patches. Maintain backup tablets and iPads powered on and connected from the second Friday of each month until the following Wednesday at 12 PM. Log in using local accounts before powering down (as applicable). Required Skills 4+ years in desktop and networked systems support Strong knowledge of desktops, laptops, tablets, printers, and scanners 2+ years in computer deployments, operation, and repair 2+ years in hardware & software installation 2+ years experience with Microsoft Endpoint Configuration Manager (MECM) Experience supporting Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Edge) Preferred Skills · Experience with Help Desk ticketing systems · Experience with Active Directory or Intune · Experience with NTS Network "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"666380550","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Experience","uitype":2,"value":"5+ years"},{"field Label":"Salary","uitype":1,"value":"$25\/hr\-$30\/hr"},{"field Label":"City","uitype":1,"value":"Columbia"},{"field Label":"State\/Province","uitype":1,"value":"South Carolina"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"29228"}],"header Name":"IT \- SCDOT \- Client Technologies Technician","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00202003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********20200002","FontSize":"12","google IndexUrl":"https:\/\/seu\-usa.zohorecruit.com\/recruit\/ViewJob.na?digest=kJX@DGU@qbph5QFEcbCUnv7YHRUejDeAfmHfFyygYJc\-&embedsource=Google","location":"Columbia","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"6zqn0ecd06046e4b149a3a6a61797510edd99"}

Network Administrator Years of Exp: 07+Years Work Type: C2C/W2 Duration:12 Months Scope of the Project This role supports a state agency's data, application services, and servers, including migration to the Azure cloud. The candidate will help deploy, administer, and manage Azure solutions while ensuring compliance with state and federal architecture and security standards, and maintain seamless communication between agency systems and partners. Position Description: The Network Administrator will provide technical expertise to support ongoing projects and system administration for the agency's Server and Cloud Services Administration unit. Reporting to the manager and Director of Network Operations and Data Center Services, the candidate will collaborate with infrastructure, server, and database teams to ensure secure, stable, and high-performing systems. Daily Duties & Responsibilities · Migrate file and application storage to Azure cloud solutions. · Monitor and support Azure/cloud storage solutions, resolving performance issues. · Administer user/group access, security, and lifecycle processes for enterprise storage systems. · Ensure integration and performance of systems, applications, and services. · Analyze systems for usability, scalability, and security compliance. · Support MS DevOps system development, maintenance, and enhancements. · Collaborate with Security, End User Support, Network Services, and Communications teams to design Azure infrastructure. · Implement and monitor security countermeasures in the Microsoft cloud tenant. · Perform off-hours and weekend maintenance as needed. · Mentor junior staff and ensure efficient team collaboration. · Administer virtualization platforms, remote tools, and communication systems. Required Skills · 2-4 years of experience with Azure Cloud and virtualization. · 2-4 years of experience with MS Active Directory. · 2-4 years of experience with PowerShell. · Datacenter and network infrastructure experience. · User/group management, authentication, and GPO security policies. Preferred Skills Knowledge of open-source frameworks (e.g., ASP.Net). 3+ years of experience with Proofpoint. Familiarity with JavaScript, HTML5, and SQL Server. Soft Skills: Strong oral and written communication with technical and non-technical stakeholders. Clear documentation and reporting skills. Experience working with cross-functional teams. Mentoring junior staff. Willingness to work off-hours and weekends for maintenance. Tools & Environments: Microsoft Azure cloud tenant MS365 / Office 365 / SharePoint Online / MS Teams PowerShell Microsoft Active Directory

Job DescriptionSalary: $15.00 JOIN OUR WELLNESS TEAM - 24/7 SHIFTS AVAILABLE The WAVE International is revolutionizing mental health and addiction recovery with our holistic approach. Join our mission to create healthier, happier lives for all. YOUR ROLE As a Wellness Support Technician (WST), at MIHS of Winnsboro d/b/a The Wave of Columbia location, you'll be on the frontlines of client care, providing supervision, support, and assistance throughout their recovery journey. You'll monitor medications, document client activities and behaviors, and motivate clients to participate in therapeutic programs in a dynamic, supportive environment. YOU'LL MAKE AN IMPACT BY: Following all policies and procedures related to client interaction, confidentiality, and supervision Ensuring client safety through appropriate supervision and location checks Transporting clients to and from outings while representing The Wave in the community Ensuring clients adhere to and attend their daily scheduled activities Documenting interactions and progress with clients as required by treatment plans Orienting new clients to the facility and completing necessary paperwork Conducting searches to maintain a drug-free and safe environment De-escalating agitated clients and providing supportive redirection Participating in staff meetings and attending all required training Adapting productively to changing circumstances and needs IDEAL CANDIDATE You see potential in every client and believe in holistic healing. Your compassionate approach creates a safe space for individuals on their recovery journey. You excel in high-pressure situations while maintaining a positive, can-do attitude. YOU'LL THRIVE HERE IF YOU HAVE: College Degree from an Accredited institution in BA and Psychology (Preferred) 1-3 years of experience in healthcare settings working with client safety and well-being Driver's License (Required) CPR Certification (Required) Strong proficiency with computers and technology Excellent communication skills, both verbal and written Ability to establish and maintain effective working relationships Adaptability to rapidly changing environments Skill in consulting with clients and interacting respectfully with family members Ability to remain calm in stressful situations WORK DETAILS: Job Type: Full-Time, Part-Time available Pay: Up to $16.00 per hour Schedule: Varies - 24/7 operation with on-call nights, weekends, and holidays may be required Setting: JCAHO accredited rehabilitation center Location: Winnsboro, SC, 29180 (in-person) Benefits: Flexible schedule and company benefits package for full-time employees Drug screening and background check required Physical demands include mobility throughout facility and ability to respond to emergencies READY TO MAKE WAVES? Join our team of dedicated professionals committed to making a difference in the lives of our clients. Your support as a Wellness Support Technician (WST) is invaluable in providing exceptional care.

Job Description Candidate Location: Candidate MUST be a SC resident or willing to relocate or commute to Columbia, SC prior to starting the role at their own expense. Network Administrator -8493 Employment Type: W2 Only (No Subcontractors) Contract Duration: 12-Month Contract Our direct client is seeking an experienced this position located in Columbia, SC. Required Skills3+ years of experience with Network Administration - CISCO and Palo Alto Firewalls 3+ years experience with CISCO Identity Services Engine (ISE) 3+ years experience with LAN, WLAN, and WAN 3+ years experience using a ticketing system Preferred SkillsEducation: Network certifications Solarwinds Orion Ekahau Sidekick

MicroTech is seeking an Air Operations Command (AOC) Network Administrator Level I for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides installation, operation, maintenance, administration and management of AOC Weapons System network infrastructure, datalinks and systems to ensure services are operational and available with minimal interruption. This includes the switches, routers, encryption devices, cabling and other equipment providing connectivity supported by 609 ACOMS and 609 EACOMS. Responsibilities · Provide Tier 2 technical support (diagnosis, analysis and troubleshooting and resolution for more complex network, client and end-user connectivity issues escalated by Tier 1 technical support staff); · Add and remove client devices (e.g., PCs, Thin Clients, VoIPs, VoSIPs, VTCs, DVTCs, peripherals, etc.) from networks. · Update and patch network equipment, firmware and software to ensure configuration and cybersecurity compliance. · Operate and maintain access control systems; and manage and configure MAC address authentication. · Administer network administrative accounts and access. · Operate and maintain network monitoring and analysis tools; and detect, analyze and resolve network infrastructure and systems problems. · Monitor and control network performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to 609 ACOMS and 609 EACOMS government technical representatives. · Evaluate current infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to 609 ACOMS and 609 EACOMS government technical representatives. Qualifications · Associate's degree in computer science or Networking; or- 2+ years Networking experience · DoDM 8140 IAT Level 2 (Security+) or higher Required · Cisco Certified Network Associate (CCNA) or equivalent certification Required · Active Secret Clearance required; Top Secret SCI Desired. General Information MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: • Insurance (medical, dental vision) • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) • 401k Plan with Employer Matching Contribution • 11 Company-Paid Holidays • Tuition Assistance • Voluntary Benefit Programs • Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes. We can recommend jobs specifically for you! Click here to get started.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Provide administration, installation, operation, and maintenance support on applications, systems, and infrastructure equipment supporting all the NOSC networks. Monitor the security posture (STIG compliance, patching, vulnerability mitigation, and end-point protection compliancy) of the NOSC networks devices and systems. Execute remediation actions to ensure proper STIG compliance, patching, vulnerability mitigation and end-point protection compliancy of NOSC networks devices and systems. Maintain server room including enforcing and monitoring equipment installations, proper cable maintenance, and cleanliness. Engineer and maintain network layer architecture and systems design to include architecture diagrams and rack elevation drawings. Monitor NOSC network and systems status using NOSC standard network management platforms and remediate outages and events, as required. Coordinate ASIs for any scheduled maintenance and maintain updates of all spare parts and components of the NOSC domain. Conduct and monitor data backup and recovery for servers and applications. Respond and resolve tickets and incidents in accordance with local NOSC policies and procedures. Provide desktop/client support for NOSC networks to include desktop imaging, hardware/software troubleshooting, and peripheral installation and support. Create and maintain standard and elevated user accounts to include cloud mail accounts. Coordinate with and assist equipment custodian to complete equipment inventories, prepare equipment for disposition and disposal via DLA and DRMO procedures and guidelines. Control, safeguard, configure, and provide touch maintenance of encryption devices. Participate in new technology rollouts on the NOSC domain/networks. Qualifications Qualifications Associates in related field and 3 or more years' relevant experience Or 5 or more years' relevant experience Firewall experience Conduct framing of pleadings to properly identify alleged violations of law, regulations, or policy/guidance. Secret clearance required Certifications Unix/Linux, Network+ or CCNA, VCTA ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification) SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Monitor and maintain parts inventory Communicate with Production and Maintenance Management Required Experience Windows 10/11 PC hardware installation and troubleshooting IP Networking, wired and wireless Preferred Experience Poultry IT Manufacturing systems and equipment Touchscreens Label printers RF scanners Scales Microsoft SQL Server queries Small tool mechanical capabilities Competencies: Core Competencies Safety Quality Yield Cost Relationships Team Member Code Safety starts and ends with you People eat what we make Hard works always pays off Doing what's right is never wrong Communicate, Communicate, Communicate

Job Description The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally. About the role The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly. Responsibilities Respond to user inquiries via phone, email or ticketing system. Diagnose and resolve hardware, software, and network problems. Install, configure, and maintain desktops, laptops and peripheral devices. Mange user accounts, permissions, and access in Active Directory or similar systems. Perform routine system updates, patches, and security checks. Document issues and solutions in the knowledge base for future reference. Assist with onboarding and setup of new employees' IT equipment. Escalate complex issues. Experience Proficiency in troubleshooting hardware, software, and network issues across Windows and mac OS environments. Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration. Experience with Active Directory for user account management and group policies. Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools). Ability to use remote support tools and ticketing systems (e.g. ServiceNow, Zendesk). Knowledge of basic cybersecurity practices, including endpoint protection and patch management. Excellent problem-solving skills and ability to document technical solutions clearly. Benefits Competitive compensation packages 401k with company match Medical, dental, vision plans Generous vacation policy, plus holidays Estimated Starting Salary Range The estimated starting salary range for this role is $59,000 - $67,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. EEO Statement The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination. Export Control Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. + Attains a minimum of 85.5% of working hours each day in an available state while logged in to work; must log in promptly at designated work hours. + Receives and logs customer problem/request/issues and by documenting the problem and updating the customer's contact information. + Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all incidents with customer to provide exceptional customer satisfaction. + Follows the defined process to document and escalate problems with tracking software and database. + Through provided training, maintains knowledge of customer and customer specific business environment. Assists with maintaining customer Service Level requirements. + Through provided training, develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. + Assists in mentoring junior team members and accepts mentoring from senior team members. + Other supporting duties as directed **Minimum Qualifications** + Bachelor's Degree (May be substituted with equivalent experience) + HDI Support Center Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an incident tracking system. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and interpersonal skills. + Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times. + Strong problem solving and analytical skills. + Technical expertise in: - Microsoft Windows Operating Systems; - Microsoft Office; - E-Mail and Internet mail. + Strong understanding of how PC work and related troubleshooting. + Ability and desire to build additional technical skills. + Ability to interact effectively with others. + Ability to follow instructions to produce desired results. + Aptitude to multi-task workloads. + Ability to remain calm and courteous in periods of stress. + Ability to work with broad range of experience levels. + Strong administrative and organizational skills. + Willingness to work overtime and varying hours as required. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $40,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Desktop Support Engineer On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Orangeburg, SC. Desktop Support Engineer Job Details Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. POSITION DUTIES AND RESPONSIBILITIES: Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. Managing returns on warranted parts and systems Packaging and shipping replacement parts to customers Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers May participate in development of information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel Exercises judgment with defined procedures and practices to determine appropriate action Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades Demonstrates good judgment in selecting methods and techniques for obtaining solutions Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures Requires little day-to-day supervision Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities: Consulting with the Service Desk on support calls Able to communicate highly technical information to both technical and non-technical personnel Providing Case status updates to management and end-users Providing phone support and diagnostics to remote customers Participating in training programs designed to educate customers about basic and specialized applications Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support Desktop Support Engineer Mandatory Skills Strong customer service skills Reliability and a strong sense of responsibility Ability to work independently and take ownership Solid technical and analytical skills required Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers Knowledge of supported Microsoft Windows operating systems Experience with Active Directory administration Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues EDUCATION and/or WORK EXPERIENCE: Associate's Degree or equivalent experience required A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred 2-4 years or more of related experience preferred Desktop Support Engineer Start Date ASAP Desktop Support Engineer Assignment Length 6+ months Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_