Remote support specialist jobs in Wilmington, NC - 64 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Technology Help Desk Technician Job Description February 2, 2026 12 Months , please contact Debra Bair at **************** or ************.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Lead Desktop Support in Wilmington NC. Qualifications Atleast 7 years of relevant experience in the following: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading appropriate software for customers Installing local and network printers and other peripherals and configuration of same Migrating data and user profiles Documenting process and procedures related to technical field support activities Additional Information In person interview is acceptable

Job Description Community Support Technicians needed for the Hubert area to work one on one with the Intellectual and Developmental Disabilities population providing Respite services. Technician will provide assistance with daily person needs and habilitative skills. 8 hours a week. 4 hours on Saturday and 4 hours on Sunday with flexibility on the scheduled timeframe. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Description: We are looking to fill a position for Lead Desktop Support in Wilmington NC. Qualifications Skills: · Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. · Installing and imaging new computers and loading appropriate software for customers · Installing local and network printers and other peripherals and configuration of same · Migrating data and user profiles · Documenting process and procedures related to technical field support activities Additional Information 1. Medical/Surgical: Application and telemetry monitoring with follow through on findings Must have a documented minimum of 2 years (24 months) working a Medical/Surgical nursing assignment within an inpatient hospital environment within the past 5 years (60 months). Must have BLS Certification. 2. MICU/SICU: Ability to respond to emergent situations using critical thinking Application of monitoring system to include invasive components Comprehensive understanding of commonly used ICU equipment Must have a documented minimum of 2 years (24 months) working a MICU/SICU nursing assignment within an inpatient hospital environment within the past 5 years (60 months). Must have ACLS and BLS Certification. 3. Behavioral Health: Ability to safely de-escalate and manage disruptive behavior Must have a documented minimum of 2 years (24 months) working a Behavioral Health nursing assignment within an inpatient hospital environment within the past 5 years (60 months). Must have BLS Certification. 4. Dialysis: Experience in the provision of dialysis services patients with end stage renal disease who require hemodialysis treatments. Must have a documented minimum of 2 years (24 months) working a Dialysis nursing assignment within an inpatient hospital environment within the past 5 years (60 months). Must have BLS Certification. 5. Emergency Department: Ability to diagnose, monitor and treat patient responses to life threating health problems and coordinate the care delivered by various health care providers. This nurse will use independent and multidisciplinary collaborative interventions to restore patient stability, anticipate patient care needs, prevent complications and achieve and maintain optimal patient responses. Must have a documented minimum of 2 years (24 months) working a Emergency nursing assignment within an inpatient hospital environment within the past 5 years (60 months). Must have ACLS and BLS Certification.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Short Description: Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Complete Description: Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Qualifications Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading of appropriate software for customers. Installing local and network printers and other peripherals and configuration of same. Migrating Data and user profiles. Documenting process and procedures related to technical field support activities.

Our digital advertising client is looking to hire a Copyeditor in LATAM to service their clients. They will be responsible for the basics of copyediting including: performing thorough grammar and spelling checks, review all copy for clarity and logical flow, using a multi-pass approach to catch different error types. They will also be responsible for content accuracy & style compliance including; ensuring correct spelling of all brand names, companies, products, places, and personal names. Verifying all dates are correct and match their day of the week (e.g., "Friday, September 9"). Applying correct AMA (American Medical Association) style throughout. Additionally will ensure formatting consistency across: o Headlines, subheads, bullet points, and spacing. o Slide notes (in PowerPoint decks), ensuring relevancy and correctness. - Check employee titles where mentioned; confirm via Microsoft Teams or email if unclear. - Review and resolve formatting issues such as widows, orphans, and bullet alignment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 5+ years of copy editing or proofreading experience. - Experience working on PowerPoint presentations and editorial QA of corporate or healthcare materials. - Excellent command of written English and editorial best practices. - High attention to detail and a methodical approach to reviewing documents. - Ability to work independently and under tight deadlines. - Availability for flexible, quick-turnaround assignments. - Strong knowledge of AMA style guidelines. - Experience working with or for healthcare or pharmaceutical companies.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience

Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team. Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing. We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time. If this sounds like a career that interests you, then give follow the instructions below to apply. We would love to hear from you and have you on our team. If you really want to earn more, we have an aggressive bonus and incentive structure in place. We also have a profit sharing program in place where 10% of company profits monthly are paid out in bonuses to the team. Application Instructions: Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process. Salary: Salary for this position varies between $35,000 and $40,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately. Benefits: We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more! We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials. Job Duties: Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas. Working efficiently and communicating effectively with clients in a courteous manner is a must. Document remote support activity in ticketing system and continually update client information on file. Sell additional services / hardware when appropriate to help resolve client issues and meet their needs. We offer contract services, such as Anti-virus, backups, and carry inventory in-stock on our vehicles for commonly replaceable and upgradeable parts and network hardware. Support monitored services remotely when as needed (backup failures, anti-virus alerts, etc.) While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc. Responsible for taking the initial ticket from the customer and handling the issue if its something that can be resolved in 15 minutes or less, otherwise dispatching it to a tier 2 support technician for more advanced troubleshooting. Requirements: Excellent Customer Service Skills - Although this is a business based in technology, the relationships with clients come first!!! 1 years minimum in an IT support role, MSP experience is highly preferred! Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting. Basic understanding of networking (DNS, DHCP, etc) Basic understanding of active directory would be a plus Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges. Work Location: One location

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $13.25 per hour Salary Range: 0 - 0 We are an equal opportunity employer and participate in E-Verify in states where required.

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities * Develops and demonstrates expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines. * Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment. * Analyzes error logs, determines root errors, translates into fishbone analysis. * Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. * Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues. * Provides written weekly updates pertaining to progress on current projects to Technical Support Manager. * Develops relevant action plans to specific technical issues. * Develops 8D reports for customer communication, works with factory to close analysis. * Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans. * Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues. * Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicates factual assessments to factory, makes recommendations for improvements. * Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, follows through with corrective actions to ensure quality closure of technical issues. * Supports customer installations, upgrades and training upon request. * Works with engineering and team on new system developments. * Demonstrates continuous self-development to gain high level of system(s) technical knowledge. Challenges: * Interacting with customers and field service engineers who speak different languages. * Must be willing to travel 75%, including both domestic and international travel Qualifications Requires a Bachelors degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field and a minimum of 5 year experience maintaining, installing and/or repairing for lithography tools (steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth * Base Salary Range: $77,840.00 - $116,760.00, offered in good faith and based on experience, location, and qualifications. * Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).

HOAi is the fastest-growing company revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. With rapid growth in the AI space, we are pushing boundaries to redefine industry standards. HOAi Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning-working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members. Overview The Technical Support Engineer at HOAi serves as the critical technical bridge between customers, Forward Deployment Engineers, and the core engineering team. This role exists to absorb and resolve technical escalations, diagnose complex issues before they cascade into customer-visible incidents, and build the knowledge base and tooling that enables scalable, high-quality support. You'll own the full lifecycle of technical issues-from rapid diagnosis through resolution, documentation, and prevention-while protecting engineering team velocity by handling what would otherwise be constant context switches and interruptions. The ideal candidate combines strong debugging skills with excellent communication abilities and an ownership mindset focused on finding, fixing, documenting, and preventing issues. Accountability Key Initiatives * Issue Resolution Ownership: Be the single-threaded owner for customer-reported technical issues, ensuring timely, thorough, and accurate troubleshooting across HOAi's AI automation platform * Diagnosis & Prevention: Quickly diagnose API/integration breaks, data mismatches, and agent performance anomalies before they cascade into customer-visible incidents * Development Protection: Absorb technical escalations from Customer Experience team, freeing Product & Engineering team to focus on roadmap work * Knowledge Base Development: Maintain living documentation (playbooks, runbooks, step-by-step guides) that deflects repeat tickets, enabling self-service * Proactive Monitoring: Implement synthetic checks and environment health dashboards for Voice/Agents to catch failures pre-go-live * Trend Analysis & Product Feedback: Turn support patterns into prioritized bugs and roadmap improvements with quantified impact, clean repros, and logs Success Metrics * Recover of PDE/CX time from interrupts, measured by reduced escalation volume to core engineering * Reduce MTTR for Tier 1 incidents via single-threaded ownership, better repros, and prebuilt playbooks * Improve customer NPS scores through faster resolution times * Measurable reduction in repeat tickets through knowledgebase, tooling and environment guardrails * Meet or exceed established response and resolution SLAs across priority levels * Identify and resolve issues before customer impact, measured by reduced reactive ticket volume Responsibilities Technical Issue Resolution * Troubleshoot C# code using debugger tools to identify and resolve bugs * Debug stored procedures within SQL Server Management Studio (SSMS) and resolve or escalate as appropriate * Investigate complex technical challenges including API failures, integration breaks, webhook issues, and authentication problems * Determine root cause through systematic debugging and diagnostic analysis * Implement fixes for simple issues directly; escalate complex issues with comprehensive context * Validate fixes in staging/test environments before customer deployment Agent Platform Support * Diagnose and resolve issues specific to HOAi's agentic platform including AP/AR automations and homeowner support workflows * Troubleshoot HOAi Voice real-time agent issues including ASR/TTS problems and telephony integration challenges * Understand LLM/agent telemetry basics to identify performance anomalies and quality issues * Debug agent routing logic, context handling, and decision-making problems * Work with ERP integrations and data mapping issues * Monitor agent performance metrics and identify degradation before customer impact Cross-Functional Collaboration * Collaborate closely with Customer Experience, Product and Engineering teams to translate customer pain points into technical solutions * Escalate critical issues with complete context (logs, repros, customer impact) to appropriate teams * Participate in sprint planning to represent support perspective on upcoming releases Process Development & SLA Management * Monitor and improve SLAs for different priority levels and issue types * Create escalation criteria and clear handoff procedures * Track and report on SLA compliance and identify improvement opportunities * Analyze support trends to identify recurring issues and systemic problems * Quantify impact of common issues (frequency, customer count, revenue at risk) * Provide detailed feedback to Product and Engineering with prioritized improvement suggestions * Track bugs from customer report through engineering fix to deployment * Measure effectiveness of product changes in reducing support volume * Identify opportunities for product enhancements that would eliminate entire categories of issues Continuous Improvement * Work within Engineering to automate and simplify support processes * Build internal tools and scripts that accelerate diagnosis and resolution * Identify opportunities to deflect tickets through better product design or documentation * Stay current on platform updates, AI developments, and new HOAi features * Share learnings across the support team to elevate overall technical capability * Participate in engineering team meetings and code reviews when relevant Qualifications Required Experience * 2-4+ years hands-on experience with C#/.NET development and debugging * Writing queries, stored procedures, performance tuning, and data analysis in SSMS * Navigating codebases, using debugger, troubleshooting runtime issues * Using tools for API debugging to test and troubleshoot APIs * Parsing application logs to identify root causes and error patterns * Previous experience owning customer-facing technical issue resolution Preferred Experience * Working with webhooks, auth flows, and data synchronization * Property management software knowledge * Basic understanding of agent systems, prompts, and model behavior * Scripting/automation skills * Understanding of CI/CD, deployment processes, and cloud infrastructure * Following or defining incident response procedures Skills & Competencies * Systematic approach to debugging complex technical issues * Ability to convey technical topics clearly to non-technical audiences * Juggling multiple priorities and working independently * Asking the right questions to get to root cause quickly * Thorough in investigation, documentation, and validation * Understanding customer frustration and maintaining professionalism under pressure * Creating clear, concise documentation that others can actually use * Working effectively across teams with different priorities * Quickly ramping up on new technologies and product features Mindset & Approach * Extreme ownership: Takes full responsibility for outcomes, not just inputs * Customer-focused: Balancing customer urgency with thorough resolution * Data-driven: Makes decisions based on metrics and evidence * Continuous learner: Stays current with evolving technologies and best practices * Quality-focused: Builds systems that are reliable, maintainable, and elegant * Velocity-minded: Balances speed with quality; ships and iterates The HOAi Way * Shoot for Impossible and Make it Happen: Sets audacious goals that others might see as unreachable and breaks them into actionable steps. Relentlessly perseveres through obstacles with resourcefulness and determination, turning ambitious vision into tangible results. * Radical Candor Leads to Humble Excellence: Gives and receives direct, honest feedback with genuine care for others' growth. Stays open-minded on the path to continuous improvement, recognizing that the best outcomes come from carrying no ego. * Hire and Develop the Best Talent: Actively seeks exceptional people who raise the bar and invests deeply in their growth. Creates opportunities for team members to stretch their capabilities, providing coaching and support that helps them reach their full potential. Why You Should Join Our Team * Our eNPS is +68! (Google it, that is great). * Benefits: Medical, Dental, and Vision kick in day one. * Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). * 401K with Company Match. * Remote Flexible - come to the office when needed. * Great parental leave benefits. * Named on Inc 5000 list of America's Fastest Growing Private Companies. * Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. * Winner of Coastal Entrepreneur Award, Technology Category. * Active employee-led Culture Committee. * Ongoing industry and professional development trainings available to all employees. * Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community. * We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here. We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position. If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.

Summary: Assists in providing technical and facility support for training events and daily operations. This is a learning-oriented role focused on building skills in IT/AV support, troubleshooting, and facility coordination under mentorship. The candidate must have the ability to operate effectively under pressure adhering to the ProSol Core Values of Agility: rapid adaptation to the changing requirements and environment of our clients; Excellence: Service quality that exceeds the expectations of our clients; Integrity: Accountability and honesty−always doing the right thing; and Long-Term Commitment: Unquestioned loyalty and dedication to our clients, partners and employees. Key Responsibilities: * IT/AV Assistance: Assist with AV setups, equipment operation, and basic troubleshooting initially under guidance then independently once fully trained. Support system monitoring, maintenance tasks, and inventory tracking. * Technical Support: Respond to simple IT/AV issues, escalating complex problems. Document issues and resolutions under direction. Shadow senior technicians to learn advance troubleshooting procedures. * Facility Support: Open/close facility spaces, support/conduct event setup, manage keys/access cards, submit and track maintenance requests, and monitor post-event cleanup. Oversee contracted cleaning and report issues. Provide assistance during events, including occasional after-hours or weekend support. * Security Access: Assist in managing physical access to rooms, including issuing/collecting/tracking keys and access cards; Monitor security card inventory and report anomalies. * General Responsibilities: Demonstrate professionalism and a willingness to learn. Communicate effectively and work well with teams. Observe confidentiality and data security procedures. Maintain organization and assist in identifying minor issues. Work across various buildings and duties as assigned. Assist with collateral duties as training opportunities allow. Qualifications: * Basic understanding of AV/IT systems; motivated to learn and develop technical and operational skills. * Must have and maintain a Secret clearance. * Basic understanding of AV/IT systems; motivated to learn and develop technical and operational skills. * Possesses and applies expertise on multiple complex work assignments. * Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. * Operates with appreciable latitude in developing methodology and presenting solutions to problems. * Contributes to deliverables and performance metrics where applicable. Education and Experience: * 3 years experience in related field (Computer User Specialist LCAT to be referenced below) Clearance: Secret required. Work Days: Monday-Friday Core hours: 8 hour days 7:30-4:30 Travel: TBD. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Additional information: ProSol is an equal opportunity employer, all interested qualified applicants are encouraged to apply, EEO/D/M/V/F. ProSol welcomes and encourages diversity in the workforce. All your information will be kept confidential according to EEO guidelines.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Lead Desktop Support in Wilmington NC. Qualifications Atleast 7 years of relevant experience in the following: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading appropriate software for customers Installing local and network printers and other peripherals and configuration of same Migrating data and user profiles Documenting process and procedures related to technical field support activities Additional Information In person interview is acceptable

Community Support Technicians needed for the Hubert area to work one on one with the Intellectual and Developmental Disabilities population providing Respite services. Technician will provide assistance with daily person needs and habilitative skills. 8 hours a week. 4 hours on Saturday and 4 hours on Sunday with flexibility on the scheduled timeframe. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Develops and demonstrates expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines. Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment. Analyzes error logs, determines root errors, translates into fishbone analysis. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues. Provides written weekly updates pertaining to progress on current projects to Technical Support Manager. Develops relevant action plans to specific technical issues. Develops 8D reports for customer communication, works with factory to close analysis. Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans. Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues. Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicates factual assessments to factory, makes recommendations for improvements. Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, follows through with corrective actions to ensure quality closure of technical issues. Supports customer installations, upgrades and training upon request. Works with engineering and team on new system developments. Demonstrates continuous self-development to gain high level of system(s) technical knowledge. Challenges: Interacting with customers and field service engineers who speak different languages. Must be willing to travel 75%, including both domestic and international travel Qualifications Requires a Bachelors degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field and a minimum of 5 year experience maintaining, installing and/or repairing for lithography tools (steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth • Base Salary Range: $77,840.00 - $116,760.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).