Usherwood Office Technology is a proud family- owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.
About the Position:
Usherwood is growing and we are looking to hire a customer service focused Client Services Specialist to ensure client satisfaction. The selected individual will be responsible for working directly with our valued business customers as well as Usherwood Office Technology's internal staff to address inquiries and resolve any issues; all while providing best-in-class client support.
Internal communication with all departments and levels of management are vital to the success of the Client Services role.
Key Responsibilities:
Answer inbound inquiries via phone and email
Analyze and track supply orders, assist with procuring supplies to meet demand, and process orders.
Dispatch field service technicians as necessary to repair devices via inbound request from clients and third-party vendors.
Review of inbound communication, service tickets, supply orders and statuses
Verify client contact information and ensure any invoice charges are accurate and sent via email or USPS to the appropriate contact.
Document client communication into ticketing system
Process supply order replenishment and other supply order via internal warehouse stock or third-party vendors
Analyze all supply requests before making decision on whether to ship or not
Generate reports using Excel
Qualifications:
High school diploma required
Minimum one year experience in a client service work environment
One year experience in a call center environment preferred
Knowledge of MAC/PC hardware and operating systems, Mobile devices, and printers/scanners
Ability to prioritize and multitask assigned issues in a fast-paced work environment
Proactive attitude of client service and integrity
Knowledge of Microsoft Office and ticketing system applications
Demonstrated problem troubleshooting, root cause and resolution skills
Ability to work in a team environment with effective communication
What we offer:
Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
Company paid life insurance and long-term disability insurance
20 days of paid time off
401(k) plan with matching company contribution
Annual company store allowance
Enrollment into bonus opportunity program Key Responsibilities
Equal Opportunity Employer:
At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!
Shift Timings: 2:30 pm to 11:00 pm (2nd shift)
Fulltime
Domain: Manufacturing (Power Management)
Job Description:
• Tear down, determine extent of troubles, repair damaged electrical or mechanical mechanism or replace worn or defective parts and reassemble following standard and prescribed safety regulations.
• Need a basic understanding of PLC logic
• Adjust equipment to required specification and check to assure effective operation.
• Check sequence of machine cycle, determine type of machine malfunction, make all necessary repairs applying machine repair theory along with electrical theory.
• Perform electrical test operations.
• Work from complex schematic diagrams, manuals and testing procedures.
• Troubleshoot all defective printed circuit assembly boards.
• Perform similar or associated electrical or mechanical duties as directed.
• Detect and report all unusual cases to proper supervision.
• Use of judgment to comply with instructions or prescribed routines and to make decisions
Required (Basic) Qualifications:
• Must have a high school diploma or equivalent from an accredited institution
• Journeymen or three (3) years of manufacturing maintenance experience in an industrial electrical/mechanical trade
• Experience with ladder logic circuit diagrams, industrial motor control schematics, and blueprint reading.
• Experience with CNC maintenance
Preferred qualifications:
• Background in machining and electrical equipment
• Two-year degree in electronics with mechanical experience/Military electronics experience.
• Experience with hydraulics
$32k-42k yearly est. 2d ago
Computer Field Tech Position-North Syracuse NY
BC Tech Pro 4.2
Technical specialist job in North Syracuse, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Service Desk Technician
Nystec 4.5
Technical specialist job in Rome, NY
About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.
About the Role:
As a Service Desk Technician, you'll be the go-to resource for employees seeking IT support. You'll troubleshoot everyday technical issues, resolve problems quickly, and escalate complex cases when needed. This role keeps our IT operations running smoothly through efficient ticket management, clear documentation, and exceptional customer service.
Key Responsibilities
* First-line support - Respond to user inquiries and technical issues via phone, email, chat, or NYSTEC's internal ticketing system.
* Troubleshooting - Diagnose and resolve common hardware, software, and end user issues. Provide step-by-step guidance to end users to remediate issues and leverage NYSTEC's remote support tools as needed.
* User Account Administration - Manage user accounts, access permissions, and licensing. This includes creating new accounts, resetting passwords, modifying permissions, and supporting onboarding and offboarding activities.
* Escalation - Route complex or unresolved issues to higher-level IT support or specialized teams.
* Documentation - Maintain accurate records of support interactions and contribute to internal knowledge base articles.
* Collaboration - Partner with the Corporate Information Security (CIS), Business Information Systems (BIS), and IT Project Management Office (PMO) teams, to support a secure and modern workplace strategy.
* Inventory and Asset Management - Maintain accurate records of devices, hardware, and software.
* Manage Help Desk Tickets - Use NYSTEC's internal ticketing system to track, prioritize, and resolve user requests.
* Service Requests - Process requests for new software, system access, and other IT-related services in a timely manner.
About you:
Required Qualifications
* Strong understanding of computer hardware, software, networks, and operating systems.
* Ability to troubleshoot technical issues and to provide clear, step-by-step user guidance.
* Excellent communication and customer service skills and the ability to support end-users with patience and professionalism.
* Excellent documentation and critical thinking skills.
* Possesses strong computer skills, including experience using Microsoft applications (e.g., Azure, Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent.
Preferred/Desired Qualifications
* Information Technology Infrastructure Library (ITIL) Foundation: Focuses on IT service management (ITSM) best practices.
* Computing Technology Industry Association (CompTIA) A+ (or ability to obtain within 12-18 months).
* Microsoft 365 Certified: Fundamentals (or ability to obtain within 12-18 months).
Education and Experience
* Associate degree in IT or a related field and one to two years of IT support or related technical experience.
* An equivalent combination of advanced education, training, and experience will be considered.
The target base salary for this position is $60,407 - $75,508 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.
It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact ********************** if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Learn more about NYSTEC by visiting ***************
$60.4k-75.5k yearly 51d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Utica, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-42k yearly est. 13d ago
Parts Technical Support Specialist
Pengate Handling Systems, Inc.
Technical specialist job in East Syracuse, NY
Join our Raymond Team as a Parts Technical Support Specialist!
The Role:
We are seeking an engaging Parts Technical Support Specialist who demonstrates strong critical thinking, operational discipline, and an elevated customer-service mindset. In this position, you'll function as a centralized technical resource, bridging product knowledge with real-time dealer support to drive service continuity and customer satisfaction. You will manage complex inquiries, validate technical documentation, and contribute to a scalable support infrastructure that enables our dealer network to perform at its best. You will work cross-functionally to enable seamless parts identification, technical documentation, and service continuity. We welcome innovative thinking, operational agility, and a proactive mindset-especially in fast-paced scenarios where decisive action drives customer satisfaction.
What You'll Be Doing:
Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels.
Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information.
Maintain and update parts catalog content and supporting materials to ensure accuracy and ease of use.
Collaborate with internal teams to resolve quality, logistics, and part-related concerns from initial intake through final resolution.
Champion continuous improvement by identifying process gaps, enhancing documentation, and driving efficiency in service workflows.
Provide expertise for navigating technical drawings, parts references, and historical model information to support both current and legacy equipment needs.
What We're Looking For:
Ability to read and interpret supplier drawings and build of materials (BOMs).
Knowledge and/or experience with ISO Draw, Adobe Illustrator and True View Drawing (CAD Viewer).
Capable of analyzing issues independently, exercising strong decision-making skills, and identifying creative paths to resolution.
What Sets You Apart:
Experience with Microsoft Office suite, SAP and ServiceNow.
3 + years of experience in a Customer facing Technical Support role.
Where and When You'll Work:
This is an in-person role located at our East Syracuse, Parts Distribution Center-ideal for those who thrive in a hands-on, team-oriented environment.
First shift, Monday through Friday.
What Your Total Compensation & Benefits Package will look like:
Salary - $60,440 - $73,395 per year. Compensation depends on the selected candidate's education and experience.
World Class Benefits:
Competitive Salary
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Best in class work culture!
Together Let's Innovate. Build. Grow.
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: ***************************************
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
$60.4k-73.4k yearly 16h ago
Parts Technical Support Specialist
Theraymondcorporation
Technical specialist job in East Syracuse, NY
Join our Raymond Team as a Parts Technical Support Specialist!
The Role:
We are seeking an engaging Parts Technical Support Specialist who demonstrates strong critical thinking, operational discipline, and an elevated customer-service mindset. In this position, you'll function as a centralized technical resource, bridging product knowledge with real-time dealer support to drive service continuity and customer satisfaction. You will manage complex inquiries, validate technical documentation, and contribute to a scalable support infrastructure that enables our dealer network to perform at its best. You will work cross-functionally to enable seamless parts identification, technical documentation, and service continuity. We welcome innovative thinking, operational agility, and a proactive mindset-especially in fast-paced scenarios where decisive action drives customer satisfaction.
What You'll Be Doing:
Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels.
Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information.
Maintain and update parts catalog content and supporting materials to ensure accuracy and ease of use.
Collaborate with internal teams to resolve quality, logistics, and part-related concerns from initial intake through final resolution.
Champion continuous improvement by identifying process gaps, enhancing documentation, and driving efficiency in service workflows.
Provide expertise for navigating technical drawings, parts references, and historical model information to support both current and legacy equipment needs.
What We're Looking For:
Ability to read and interpret supplier drawings and build of materials (BOMs).
Knowledge and/or experience with ISO Draw, Adobe Illustrator and True View Drawing (CAD Viewer).
Capable of analyzing issues independently, exercising strong decision-making skills, and identifying creative paths to resolution.
What Sets You Apart:
Experience with Microsoft Office suite, SAP and ServiceNow.
3 + years of experience in a Customer facing Technical Support role.
Where and When You'll Work:
This is an in-person role located at our East Syracuse, Parts Distribution Center-ideal for those who thrive in a hands-on, team-oriented environment.
First shift, Monday through Friday.
What Your Total Compensation & Benefits Package will look like:
Salary - $60,440 - $73,395 per year. Compensation depends on the selected candidate's education and experience.
World Class Benefits:
Competitive Salary
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Best in class work culture!
Together Let's Innovate. Build. Grow.
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: ***************************************
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
$60.4k-73.4k yearly 16h ago
PC Support Technician
Suny Upstate Medical University
Technical specialist job in Syracuse, NY
Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.
Minimum Qualifications:
Bachelor's degree and a minimum of one (1) year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent communication and interpersonal skills required.
Work Days:
Monday - Friday, 8:00am-4:30pm
Message to Applicants:
Recruitment Office: Human Resources
$44k-77k yearly est. 7d ago
IT Support Specialist
Syracuse Housing Authority
Technical specialist job in Syracuse, NY
DISTINGUISHING CHARACTERISTICS
The work involves responsibility for the implementation, maintenance, and upgrading of software for local area networks (LAN) and computer applications software. An employee in this class installs, operates, and maintains personal computer software. Supervision is received from an Administrative Superior. Performs related work as required. Does related work as required.
Hiring Range - $49,383 - $57,129
Full Salary - $49,383 - $62,966
This position is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam.
After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required.
TYPICAL WORK ACTIVITIES
Install, upgrade, and maintain software on LAN workstations and stand-alone personal computers.
Evaluate and recommend software purchases based on organizational needs.
Troubleshoot and resolve software application issues on personal computers.
Provide support via phone and email for software application inquiries and issues.
Guide and assist users in the effective use of personal computers and software applications.
Create and prepare presentation materials using various software packages.
Assist with the mass duplication of software as necessary.
Facilitate data transfer using modern data storage solutions.
Develop user documentation for electronic office and administrative software applications.
FULL PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Proficient in the use and operation of personal computers and related peripheral devices.
Familiar with current office terminology, procedures, and software applications.
Ability to integrate purchased software with existing systems.
Competent in operating personal computers and peripherals efficiently.
Strong ability to follow both oral and written instructions accurately.
Capable of planning and conducting computer training sessions for users.
Skilled in instructing others on the use and customization of personal computers and software.
Experience in database and software migration to new operating systems.
Excellent teamwork and interpersonal skills.
MINIMUM QUALIFICATIONS
Open Competitive
Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in Computer Science or a closely related field; or
Graduation from a regionally accredited or New York State registered college or university with an Associates Degree in Computer Science or a closely related field, and two (2) years of experience, or its part time equivalent in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or,
Four (4) years of work experience, or its part time equivalent, in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or
An equivalent combination of education and experience as described above.
$49.4k-63k yearly Auto-Apply 43d ago
Technical Support
Human Hire
Technical specialist job in Vernon, NY
HumanHire is partnering with a fast-growing, medium-sized medical products manufacturer to hire a Technical Support Representative. This is a full-time, in-office role ideal for someone with at least 5 years of customer service experience-especially in technical support or handling product returns. The ideal candidate is upbeat, organized, and thrives in a supportive, people-first environment.
Job Responsibilities:
• Troubleshoot and resolve technical product issues with customers
• Respond to inbound calls and process returns through company software
• Follow up to ensure returns are completed accurately and on time
• Take full ownership of return processes from start to finish
• Maintain a high level of product and technical knowledge
• Deliver an exceptional customer experience with a “can-do” attitude
Requirements:
• Minimum 5 years of customer service experience
• Strong communication and follow-up skills
• Ability to manage and resolve issues independently
• Comfort working in a collaborative, small team setting
Preferred Skills:
• Experience supporting medical or technical products
• Familiarity with CRM or returns processing systems
• Prior experience in a manufacturing or healthcare setting
$43k-73k yearly est. 50d ago
Information Technology Systems Analyst
Community Financial System, Inc. 4.3
Technical specialist job in Syracuse, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
This position facilitates identity and access management. The position is responsible for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to end users and IT functional groups. This position will perform ticket management and participate in meetings. It is the responsibility of the IAM admin to manage Identity and access within a wide range of business and financial services applications. This position will also work independently to develop, configure and support. computer applications with the aim of improving business efficiency and productivity in regards to access and identity management. Working as part of a team of IT professionals, to investigate and analyze problems or requirements from a business perspective and design and specify suitable systems.
Essential Duties:
Process Identity and Access request for users within the entire organization in conjunction with security policies and guidelines defined and approved by Information Security.
Design and developing identity management strategies, architectures, implementation plans and governance plans. Understanding of security audit compliance requirements in relation to security and privacy regulations.
Assist IT System Analyst team in providing technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems in regard to Identity and Access management.
Provide required business and/or subject matter expertise for day to day related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
Develop and maintain statistical reports with analysis for management and auditing purposes.
Serve as an escalation point for Technology Support staff on more complex identity and access related issues.
Cross-train with appropriate IT department members to serve as backup, as needed.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
Ancillary Duties:
Provide assistance wherever necessary to help the Information Technology Department and the bank in achieving their annual goals.
Qualifications
Education, Training and Requirements:
Associate/Bachelors Degree in Computer Science, Information Systems, or related field or equivalent experience.
All applicants must be 18 years of age or older.
Skills:
Proficient reading, writing and analytical skills. Excellent interpersonal and communication skills. Advance knowledge of provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, Exchange and financial services industry applications. Must be able to thoroughly document processes and work performed.
Experience:
At least 3 years experience in Information Technology in a banking or financial environment part of which should include application administration duties.
$73k-84k yearly est. 8d ago
L2 Tech Support
5 Star Recruitment 3.8
Technical specialist job in Norwich, NY
7+ years of experience in Desktop Management - Infrastructure Services (IS)
Provide break/fix support for desktops, laptops, and peripherals
Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and hardware replacements
Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
Provide onsite and remote technical assistance to End Users.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Good understanding of O365 and related support activities
Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
Experience of working within SLAs and ITIL processes
Effective written and verbal communication skills
Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
$42k-64k yearly est. 60d+ ago
2026 Summer Intern - Information Technology
AXA Equitable Holdings, Inc.
Technical specialist job in Syracuse, NY
At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to begin preparing for a career in IT?
Information Technology
Equitable is seeking stellar student leaders who are eager to participate in our IT Internship program. The experience you'll gain will open up exceptional career opportunities and could lead to you landing your dream job at Equitable upon graduation.
The IT Summer Intern program provides an exciting and rewarding experience for college students interested in IT as a career. Our program provides training and practical experience on technology best practices and processes designed to start developing the Equitable technology leaders of the future.
The IT Summer Internship will provide you with a general understanding of Information Technology and the various business areas we support. IT Interns will be assigned to a technical functional area of IT including Programming, Systems Analysis, Infrastructure, Data Analysis, End User Support, and Cybersecurity. Upon the successful completion of the internship, the IT Interns may be considered for a permanent position upon college graduation.
Intern Goals/Success Measures
* Experience in building relationships with all levels of management
* Ability to work with project teams and complete all assigned projects by deadline dates
* Functional experience in assigned IT business areas
* Demonstrated teamwork through collaboration on an executive presentation
Typical assignments will consist of:
* Involvement and assistance with department-wide industry-leading-edge initiatives
* Project support to ensure the completion of various company-wide projects
* Interfacing with a diverse group of peers in a matrix organization
* Supporting team members in completion of project tasks such as analyzing data models, software development, conducting unit testing, and implementing project deliverables
* Time is allotted for training, networking and completion of CIO / SIO project presentation
Internship Details
Dates: Nine week program starting in early June 2026
Location: Charlotte, NC or Syracuse, NY
Work Environment: Hybrid / Flexible (required to be in the office 2 days/week)
Hourly Rate: $25/hour
Housing: Intern housing available
* Desired Majors: Computer Science, Cyber Security, Management Information Systems, Mathematics
* Participation in extracurricular activities and leadership positions within school or community preferred
* Strong project management, analytical skills and technical skills, specifically Java/Python
* Proficient with Microsoft Word, Excel, PowerPoint, Outlook
* Ability to work during the full 9-week program
Competencies and Skills
Values differences: Recognizes the value different perspective and cultures brings to an organization.
Applies business insights: Applies knowledge of business and the marketplace to advance the organization's goals
Build strong teams: Builds strong identity teams that apply their diverse skills and perspective to achieve common goals.
Cultivates innovation: Creates new and better ways for the organization to be successful.
Adapts and learns: Actively learns and adapts through experimentation when tackling new problems and situations, using both successes and failures to develop and learn.
ABOUT EQUITABLE
At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************.
$25 hourly 60d+ ago
PC Support Technician
Suny Upstate Medical University
Technical specialist job in Syracuse, NY
Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.
Minimum Qualifications:
Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required.
Preferred Qualifications:
Experience working in a healthcare setting preferred.
Work Days:
Monday - Friday 8am - 4:30pm
Message to Applicants:
Recruitment Office: Human Resources
$44k-77k yearly est. 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Technical specialist job in North Syracuse, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-42k yearly est. 1d ago
IT Support Specialist
Syracuse Housing Authority
Technical specialist job in Syracuse, NY
DISTINGUISHING CHARACTERISTICS
The work involves responsibility for the implementation, maintenance, and upgrading of software for local area networks (LAN) and computer applications software. An employee in this class installs, operates, and maintains personal computer software. Supervision is received from an Administrative Superior. Performs related work as required. Does related work as required.
Hiring Range - $49,383 - $57,129
Full Salary - $49,383 - $62,966
This position is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam.
After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required.
TYPICAL WORK ACTIVITIES
Install, upgrade, and maintain software on LAN workstations and stand-alone personal computers.
Evaluate and recommend software purchases based on organizational needs.
Troubleshoot and resolve software application issues on personal computers.
Provide support via phone and email for software application inquiries and issues.
Guide and assist users in the effective use of personal computers and software applications.
Create and prepare presentation materials using various software packages.
Assist with the mass duplication of software as necessary.
Facilitate data transfer using modern data storage solutions.
Develop user documentation for electronic office and administrative software applications.
FULL PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Proficient in the use and operation of personal computers and related peripheral devices.
Familiar with current office terminology, procedures, and software applications.
Ability to integrate purchased software with existing systems.
Competent in operating personal computers and peripherals efficiently.
Strong ability to follow both oral and written instructions accurately.
Capable of planning and conducting computer training sessions for users.
Skilled in instructing others on the use and customization of personal computers and software.
Experience in database and software migration to new operating systems.
Excellent teamwork and interpersonal skills.
MINIMUM QUALIFICATIONS
Open Competitive
Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in Computer Science or a closely related field; or
Graduation from a regionally accredited or New York State registered college or university with an Associates Degree in Computer Science or a closely related field, and two (2) years of experience, or its part time equivalent in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or,
Four (4) years of work experience, or its part time equivalent, in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or
An equivalent combination of education and experience as described above.
$49.4k-63k yearly Auto-Apply 46d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Syracuse, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-43k yearly est. 30d ago
PC Support Technician
Suny Upstate Medical University
Technical specialist job in Syracuse, NY
Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.
Minimum Qualifications:
Bachelor's degree and one year of customer service related experience to include PC support or equivalent combination of education and experience, plus excellent interpersonal skills required.
Work Days:
M-F 8-4:30
Message to Applicants:
Recruitment Office: Human Resources
$44k-77k yearly est. 29d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical specialist job in Syracuse, NY
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-42k yearly est. 1d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical specialist job in Syracuse, NY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
How much does a technical specialist earn in Utica, NY?
The average technical specialist in Utica, NY earns between $65,000 and $133,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.