Desktop Support Engineer
Technical support specialist job in Jonestown, PA
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
Desktop Technician
Technical support specialist job in Collegeville, PA
Responsibilities
• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
• 1+ years of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC's/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs
Work Environment
• Office environment
Computer Field Technician
Technical support specialist job in Reading, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Specialist
Technical support specialist job in Reading, PA
Requirements
B.S. Degree in Cybersecurity, Computer Science or related field preferred with 1-2 years of experience in Information Technology; or A.S. Degree with 3-4 years' experience in the Information Technology field.
Demonstrate knowledge of cybersecurity best practices.
Experience administering Office 365.
Experience with automated software management and distribution such as Intune or System Center Configuration manager or similar system.
Demonstrate knowledge of Information Technology best practices.
Any combination of equivalent skills and experience listed above.
Valid PA Driver's License.
PA Motor Vehicle Record Check.
Use of vehicle while working with valid registration and insurance coverage indicating you are an insured driver.
Pre-employment drug screen.
PA Criminal History Clearance.
IT Support Specialist
Technical support specialist job in Parkesburg, PA
This IT Support Specialist is a part time position that will serve as the Technology and AV support for the new affiliate high school in Western Chester County. They will also handle responsibilities related to our computer software and hardware as well as IT service support for faculty, students and staff.
Education & Professional Requirements:
Bachelor's degree preferred
Experience with enterprise software implementations desired
Blackbaud Suite Support Experience required
Skills Required:
Level 1 technical experience supporting hardware, software, and IP network equipment
Strong technical experience supporting audio, video
Strong customer service skills
Strong personal relationship skills and the ability to work closely with a wide range of people
Ability to manage vendors, volunteers, students, and co-workers to ensure successful projects and events
Ability to handle multiple tasks and be detail oriented
Demonstrates a high level of professionalism
The mission of DC is to educate students who will serve God and impact the world through biblical thought and action. Please check the school's website regarding personal faith alignment and apply if you believe we are a best-fit school for you to develop personally, professionally, and spiritually.
Statement of Faith
IT Helpdesk Technician
Technical support specialist job in Brownstown, PA
Our Mission:
To glorify Christ through positively impacting the lives of those we serve each day, while being faithful stewards to all things entrusted to us.
Our Core Values:
Integrity | Passion to Serve | Team Building | Excellence & Value
Personal & Professional Development | Work-Life Balance | Stewardship
Our Company:
The roots of Martin Companies trace back to 1973 when Dennis & Geraldine Martin started in business trading as Martin Appliance Service. In addition to servicing household appliances, Dennis provided commercial refrigeration and water softener repairs on occasion. Over the years, the Lord blessed his customer service efforts, and the volume of work continued to increase and is still increasing today, giving us the privilege of serving thousands of customers throughout Pennsylvania, New York, Maryland, and nearby regions.
The company is family-owned and operated by the Martin family, with a passion for serving others and customers in a God-honoring way. We strive to live out our faith by allowing the Holy Bible to guide our everyday decisions and influence how we serve our employees and customers. We provide training and resources to help employees continue growing both personally and professionally.
We positively impact our customers' lives through our five divisions:
Martin Appliance
|
Martin Water
|
Martin Heating & Cooling
Martin Furniture & Mattress
|
Pure Test Laboratory
Employee Benefits*:
Comprehensive Health Insurance Plans
Supplemental Insurance options, including vision & dental
401(k) Retirement Savings with Company Matching
Paid Holidays
Paid Vacation Days
Exclusive Discounts on Martin Companies products and services
*Part-time employees may not be eligible for all benefits
Job Summary - IT Helpdesk Technician
IT Help Desk Technicians at Martin Companies provide technical support for our employees and help ensure smooth operations across enterprise systems. This role focuses on resolving user issues, delivering high-quality service, and providing training and troubleshooting to maintain optimal performance.
The IT Helpdesk Technician provides technical support to end users by troubleshooting hardware, software, and network issues. Responsibilities include responding to service requests, resolving problems by phone, email, or in person, and documenting solutions in a ticketing system. This role requires strong knowledge of operating systems, common business applications, and basic networking, along with excellent communication and customer service skills. Technicians may escalate more complex issues to higher-level support and assist with device setup and maintenance.
Duties & Responsibilities:
Provide technical support for computer hardware, software, and connectivity issues.
Troubleshoot and resolve problems related to the Microsoft enterprise stack (Windows OS, Active Directory, Office 365, Teams, SharePoint, etc.)
Manage and update tickets in the company's IT ticketing system, ensuring timely resolution and accurate documentation
Collaborate with network engineers, system administrators, DevOps, SecOps, and other IT team members to identify recurring issues and implement solutions
Assist with device setup, configuration, and deployment for Windows desktops, laptops, and iOS mobile devices
Deploy and manage mobile devices utilizing MDM
Support user account management, permissions, and security compliance
Maintain clear and consistent communication with end users, providing updates and guidance
Prioritize and manage multiple tasks in a fast-paced environment
Required Skills & Abilities:
Strong knowledge of Microsoft enterprise technologies (Windows 10/11, Active Directory, Office 365)
Familiarity with ticketing systems (e.g., Jira/Confluence, Zendesk, or similar)
Excellent communication skills and the ability to explain technical concepts to non-technical users
Ability to multitask and manage priorities effectively
Basic networking knowledge (TCP/IP, DNS, DHCP)
Experience with device imaging and deployment tools is a plus
Preferred Qualifications:
2+ years of experience in IT support or help desk roles
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications
Experience supporting remote users and VPN connectivity
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 40 pounds at times
The successful IT Helpdesk Technician will be an excellent communicator and active listener with strong technical and decision-making abilities. This individual will work well within a team and handle challenging situations with a focus on serving end users with excellence and care.
IT Support Specialist (Microsoft 365 / End User Support)
Technical support specialist job in Pottstown, PA
Element Risk Management 's Core Values:
Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care.
Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others.
Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching.
Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance.
Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom.
KEY RESPONSIBILITIES AND DUTIES:
At all times, the IT Support Specialist shall:
Provide technical support to end users (hardware, software, network, cloud applications)
Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning)
Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues
Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware)
Maintain accurate inventory database of all electronic assets
Assist with onboarding and offboarding processes (accounts, device prep, access control)
Assist in Salesforce user management and light configuration support
Support Zoom Phone system setup, user changes, troubleshooting
Escalate advanced issues appropriately while independently resolving day-to-day operational issues
Travel to branch locations approx. 25% of the time for on-site support
Assist VP of Technology with special projects, automation development, and operational improvements
REQUIRED SKILLS and CAPABILITIES:
Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD)
Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services)
Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience
Ability to work independently, self-prioritize, and manage multiple concurrent support issues
Strong documentation habits and operational discipline
Working understanding of cybersecurity principles and best practices
Ability to lift/move computer equipment for setups and installs
Valid driver's license and ability to travel domestically (~25%)
Preferred Qualifications
2+ years of IT support, help desk, systems support or desktop technician experience
Experience supporting Microsoft / Windows-based corporate environment
Experience with Salesforce user administration (basic config, profiles, access)
Experience with Intune device management and security policies
Experience working with Zoom / Zoom Phone preferred
Background in computer programming (PowerShell strongly preferred; Python a plus)
Experience in small to mid-sized company (50-300 employees) support environments
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.
IT Support Specialist (MSP)
Technical support specialist job in Lancaster, PA
Job Description
Join Our Team as the Backbone of IT Innovation!
Are you ready to take your IT career to the next level?
Do you love problem-solving, optimizing systems, and keeping clients happy?
ONE 2 ONE Inc., a leading MSP, is looking for you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance.
What You'll Do
Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.
Requirements
What You Bring
Tech Skills: 2+ years of Systems Administration experience (MSP background a plus!), knowledge of Windows/Linux, Active Directory, and networking.
Certs to Impress: CompTIA Network+, Security+, or similar? Even better!
Customer Service Mindset: You're great with people and always put clients first.
Benefits
Why ONE 2 ONE?
Growth Opportunities: Work on diverse systems and expand your skill set.
A Team That Has Your Back: Collaborative culture where your ideas matter.
Solid Benefits: Health, dental, PTO, 401k, and more.
Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don't just solve tech problems; we build the future!
*To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc.
Technical Support Specialist
Technical support specialist job in Lancaster, PA
Job DescriptionAbout Schedule EngineDo you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians.
Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology.
Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week.
About the JobSchedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences.
As a technical support specialist, you love being the front-line contact and #1 support for our clients.
You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client's friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine.
While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours. Key Responsibilities
Support clients throughout their lifecycle with Schedule Engine.
Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles.
Work with production computer servers and workstations.
Document and maintain client records, particularly with regards to support requests.
Understand client use cases and provide expertise on how Schedule Engine can be leveraged to meet and exceed their goals.
Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer.
Document development tasks/bugs and share requirements and for the development/product team.
Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload.
About You
Strong verbal and written communication skills.
Exceptional presentation and facilitation skills.
High level of attention to detail and process minded.
Ability to be assertive, proactive and self-motivated.
Creative problem-solving skills.
Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company; alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role.
Expertise with databases, networks, and operating systems.
Fundamental business knowledge that helps you better understand our clients' needs and our business priorities.
Specific Requirements
Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML
Proven customer support, client service, or direct client-facing experience and skill.
Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires.
Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed.
Familiarity with CRM systems and practices.
Customer-oriented, with an ability to adapt and respond to different personalities.
Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively.
Completed 2+ years of college or university (BA preferred).
*Bonus points if you have experience in the home services space.
Why work with us?Working at Schedule Engine means collaborating with experienced, people-first leaders with a clear vision and a track record of success, as well as the close-knit camaraderie of a team of highly talented and motivated coworkers. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees.
Schedule Engine values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
IT Support Specialist (MSP)
Technical support specialist job in Lancaster, PA
Join Our Team as the Backbone of IT Innovation!
Are you ready to take your IT career to the next level?
Do you love problem-solving, optimizing systems, and keeping clients happy?
ONE 2 ONE Inc., a leading MSP, is looking for you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance.
What You'll Do
Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.
Requirements
What You Bring
Tech Skills: 2+ years of Systems Administration experience (MSP background a plus!), knowledge of Windows/Linux, Active Directory, and networking.
Certs to Impress: CompTIA Network+, Security+, or similar? Even better!
Customer Service Mindset: You're great with people and always put clients first.
Benefits
Why ONE 2 ONE?
Growth Opportunities: Work on diverse systems and expand your skill set.
A Team That Has Your Back: Collaborative culture where your ideas matter.
Solid Benefits: Health, dental, PTO, 401k, and more.
Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don't just solve tech problems; we build the future!
*To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc.
Auto-ApplyApplication Support Specialist II
Technical support specialist job in Lancaster, PA
Job Description
Application Support Specialist II
Status: Full-Time/Salaried Exempt Reports To: Information Systems Manager, Plant
Our Company
Lancaster Leaf Tobacco Co Inc. is a subsidiary of Universal Corporation, the leading global leaf tobacco supplier. Lancaster Leaf manages Universal's dark air cured tobacco operations in all relevant traditional dark air-cured origins. Operations in Lancaster, PA. consist of a processing facility, storage facility, and main office which also houses Universal's dark air cured regional headquarters. The Company also has a cutting/flavoring line in the Dominican Republic. Lancaster Leaf supplies virtually all of the major cigar manufacturers in the U.S. with filler, binder, and wrapper from the U.S. and other origins. In addition to domestic supply, Lancaster exports filler, binder, and wrapper to international cigar manufacturers. Lancaster Leaf contracts directly with farmers in all dark air cured growing regions of the U.S. which include Pennsylvania, Connecticut, Massachusetts, Virginia, Tennessee and Kentucky.
Summary
As an Application Support Specialist II at Lancaster Leaf Tobacco Company, you will play a key role in maintaining and troubleshooting business-critical applications and related factory hardware, ensuring seamless integration and data quality across systems. You will manage data processing tasks such as ETL, imports, and configuration, while creating, testing, and deploying high-quality deliverables in compliance with ticketing and change management processes. This role requires proactive problem-solving to identify and prevent recurring issues, close collaboration with business users to gather requirements and communicate progress, and support for reporting and business intelligence platforms. Success in this position demands strong technical expertise, solid organizational and communication skills, and the ability to work independently in an agile environment, with occasional international travel.What You'll Be Doing (Essential Duties)
Support and maintain business-critical applications.
Support and maintain the configuration/troubleshooting of factory hardware that connects to business-critical applications.
Support and maintain integration and synchronization routines and services for business-critical applications.
Provide data processing support including ETL, data import and data configuration for business-critical applications.
Analyze production data to ensure data quality, and as necessary identify and enact measures to mitigate data quality issues.
Create, test, document, and deploy high-quality project deliverables.
Understand, follow and enforce proper support ticketing processes and change management processes.
Take proactive approach in identifying trends in support incidents and taking measures to prevent future recurrences.
Work directly with business users to gather requirements, set timelines, and effectively communicate delivery of items as they are completed.
Support and maintain reporting and business intelligence platforms for business-critical applications.
Minimum Requirements
Bachelor's degree in Computer Science or Computer Information Systems or equivalent work experience
4+ years of experience providing application support and working with application development teams to maintain applications.
Professional application support and/or customer service
Mobile and desktop hardware troubleshooting and support
Strong knowledge of industry best practices in data architecture and data management.
Strong organizational and time management skills.
Strong interpersonal and communication skills.
Ability to communicate effectively in the English language, both orally and written.
Ability to work and solve problems independently and within a team environment.
Ability to work in an agile development environment and take proactive approach to completing backlog work.
Ability to travel internationally as needed.
Preferred Requirements
Experience with SQL Server SSIS, SSRS, and/or SSAS considered a plus.
Experience with application support or development is considered a plus.
Experience with file and service-based systems integration considered a plus.
Benefits
We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few.
EOE M/F/Disabled/Vet Employer
All applicants must be authorized to work in the United
Information Technology Support Specialist, College of Earth and Mineral Sciences
Technical support specialist job in Parkesburg, PA
APPLICATION INSTRUCTIONS: * CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. * CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
* If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The College of Earth and Mineral Sciences at Penn State is home to world-class research and teaching in earth sciences, energy, and materials. Our Academic IT group plays a critical role in enabling this mission by providing reliable, cutting-edge technology support to faculty, staff, and students. We are seeking an Information Technology Support Specialist who is passionate about problem-solving and delivering exceptional service in a dynamic academic environment.
KEY RESPONSIBILITIES
* Provide technical support for Windows and mac OS desktops and laptops, peripherals, AV equipment, and other hardware/software.
* Configure computers manually and using automated deployment tools.
* Support common applications including Microsoft Office, Adobe Creative Suite, and others.
* Assist with Android and Apple iOS devices.
* Deliver remote support via telephone, email, and tools such as Remote Desktop or Splashtop.
REQUIRED QUALIFICATIONS
* Strong understanding of Microsoft Windows in an Active Directory environment; Penn State Enterprise Active Directory experience preferred.
* Ability to troubleshoot mac OS systems.
* Working knowledge of TCP/IP and common network protocols.
* Excellent written and oral communication, customer service, and problem-solving skills.
* Ability to work independently and collaboratively in a diverse environment.
* Strong organizational skills and ability to multi-task.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
General Equivalency Diploma (GED) or High School (HS)
2+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************.
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
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Auto-ApplyFinishing Specialist Level 1 - Temporary
Technical support specialist job in Allentown, PA
Finishing Specialist, Level 1 About Prototek Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, EDM, and additive manufacturing services. Prototek serves a variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial. Prototek has manufacturing locations across the United States including facilities in New Hampshire, Wisconsin, California, and Pennsylvania. Prototek is ISO 9001:2015 and AS9100D:2016 certified as well as ITAR Registered. For more information, visit *****************
Position Summary
The Finishing Specialist Level 1 is an individual who excels in a fast paced, Sheetmetal shop, environment focusing on on-time delivery of parts. This person possesses a strong work ethic. They are a versatile individual who thrives while multitasking. This position will support the finishing department including silkscreen, part mark, epilog, plating, outside process, shipping, wet paint/powder coat and hardware. This position requires reaching a minimum of 2 top levels of these departments.
Essential Functions
Handle parts with care to avoid damage to finishes
Wear proper PPE for job function being performed
Maintain a clean and organized workspace
Function in a safe and reliable manner to prevent personal injury and/or property damage
Ability to process all aspects of silkscreen and part mark
Operate laser engraver to make plates for part mark and engraving
Efficiently ink fill parts
Understanding of hardware and assembly
Work with supervisors to troubleshoot any difficult installations
Follow procedures to plate parts per print. This includes both chromate and passivate
Use pad printing to mark parts
Wash and emulsion screens
Use machinery & Hand tools to install various types of hardware
Assemble parts using fasteners
Use scale to count hardware
Utilize computer software to create artwork & shipping labels
Use hand tools to install helicoils, dowel pins and other types of inserts for hardware
Ensure that all tanks for plating are at the correct PH and temperature daily
Mask, unmask and deburr painted and powder coated parts
Apply powder coat/wet paint using a powder/spray gun
Utilize oven to bake parts at correct temperature after powder coating
Ensure that paint cures properly per manufacturer instructions
Inspect the evaporator daily
Train new employees as needed
Complete daily inspections of any finishing area and tools/equipment when needed
Keep inventory of supplies and Inform purchasing department when supplies need to be ordered
Wrap, package & label parts for shipment/outside process
Technical Competencies
Ability to read blueprints
Basic mathematics and computer skills
Understanding of Hazardous waste disposal/storage
Good Hand/Eye coordination
Education & Professional Experience
High School diploma or GED required
Basic level knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook)
3 + years of finish experience in a manufacturing environment
Experience in Prototyping is a plus
Physical Requirements/Work Environment
Ability to wear a respirator and PPE
Ability to walk and stand for extended periods of time
Ability to use hands and fingers to operate computers, equipment, hand/power tools, etc. and handle and feel parts of various size
Ability to bend, kneel and crouch occasionally throughout the shift
Ability to push, pull or lift 50 lbs. moderately throughout the workday
Ability to focus vision for: close vision, color vision, depth perception and adjusting to sharp focus
Noise conditions can be moderate to extreme. Hearing protection will be provided if needed and/or by request
Exposure to fumes and/or airborne particles
Moving mechanical parts and vibration
Fast-paced environment
Work Hours/Travel
1
st
Shift work schedule: 5 - 8-hour shifts
Overtime as necessary
Flexible scheduling in agreement with Supervisor
Additional Information:
Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.
EEO is The Law - click here for more information: ****************************************************************************************************
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ************ or email us: ***************. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support specialist job in Allentown, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Global IT Security Specialist
Technical support specialist job in Wayne, PA
We are seeking a Global IT Security Specialist who will play a crucial role in maintaining the security of our IT systems at GGH. Your main responsibility will be to ensure that IT Security is continuously upheld throughout our environment.
As an IT Security Specialist, your daily tasks will involve responding to security incidents, which may require collaboration with our Managed Security Service Provider (MSSP) team. You will also be responsible for analyzing and handling phishing emails, as well as working with various IT Security products such as Data Loss Prevention (DLP), CASB, Privileged Access Management (PAM), Security Information and Event Management (SIEM), Vulnerability Management, and the Microsoft 365 cloud environment.
In addition, you will actively participate in analyzing requirements and implementing new security products to enhance our overall security posture. Your role will also involve contributing to the creation and updating of security-related policy documents that will have a global impact.
While this is an individual contributor role, you will work closely with other members of the IT Security team, as well as collaborating with business stakeholders and other IT teams, including Helpdesk, Infrastructure, and Automations.
Your expertise and efforts will play a critical part in safeguarding our organization's IT infrastructure and data, making this a rewarding and impactful position within our company.
Challenges & Opportunities
You'll have the opportunity to work in a global IT Security Team. You will provide technical expertise in various areas of IT Security in GGH environment.
Expectations & Qualifications
Bachelor's or master's degree in computer sciences, information security or Information technology fields (or equivalent professional experience)
3+ years of experience in IT Security
Hands-on and experience in the following areas: SSDLC, Infrastructure Security (Networking, Windows & Linux stack)
Additional experience in after-mentioned areas will be a plus: DLP (Data Leak Prevention), Microsoft Information Protection (AIP), Netskope CASB solution, Endpoint Security (Microsoft), Cloud Security (Microsoft), Vulnerability Management, MS365 Security, Defender ATP.
Understanding basic technical concepts like networking, cloud computing, operating systems, content filtering, remote access, firewalls
Analytical and problem-solving skills
Ability to work as a team player and in cross functional teams, including remote and external resources
Excel at prioritizing work and other demands for self and team including making risk-based decisions recommendations about remediation
Ability to effectively communicate with technical resources
Works with minimal guidance and recognition when guidance needed
Ability to understand and develop enterprise policy and technical standards
Ability and willingness to learn new things about data loss protection management, exploits, hacker techniques, and overall security operations
Strong English verbal and written communication skills
Nice to have
Knowledge of NIST CSF 2.0, ISO 27001 controls
Information Security related certifications
Work Timing & Location
Hybrid work (flexible arrangement)
Flexible working hours
Travel - subject to key projects, usually up to 2 weeks
Office address: 550 Swedesford Rd, Wayne, PA 19087, United States of America
Must Have Educational / Professional Qualifications
B.E / B.Tech / M.Tech / MBA / MCA / Postgraduate
If you are a current CANPACK employee, please apply through your Workday account.
If you are a current CANPACK employee, please apply through your Workday account.
CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.
Auto-ApplyIT Support Intern
Technical support specialist job in Lititz, PA
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics
Internship Overview
The TAIT Internship program is a fully immersive, experiential program. Interns are placed in a department based on their major and interests, but it is up to them to set goals and define their experience at TAIT. We take pride in pushing the boundaries of what's possible, and we're committed to nurturing emerging talent. We're excited to offer a unique and rewarding internship experience that goes beyond the typical coffee runs and photocopying tasks. We're looking for motivated and passionate individuals to join us on this journey of growth, learning, and achievement!
Are you ready to roll up your sleeves, challenge yourself, and make a real impact? If so, you're the kind of intern we're looking for. At TAIT, we understand that internships are a two-way street. While you'll be gaining valuable experience, you'll also be contributing to our team and projects in meaningful ways. We encourage you to set your goals, develop your skills, and help shape your own experience.
Position Details
Position: IT Support Intern
Job Specifications: The IT Support Intern will work with TAIT's international IT team to provide technical support to internal TAIT staff in Lititz and around the world. This role is hands-on and focused on delivering efficient customer service to the organization while assisting with other IT projects.
+ Location: West Lincoln Facility in Lititz, PA
+ Duration: June 2026 - August 2026
+ Compensation: $18/hr.
+ Schedule: Interns are scheduled to work 40 hours per week on 1st shift dependent on projects and business needs
+ Eligibility: This role is open to U.S. Residents only
+ Intern Responsibilities:
+ **Incidents & Service Requests**
+ Work on assigned incidents and service requests to resolve issues related to hardware, software, access & permissions, etc.
+ Identify areas of improvement based on completed tickets (e.g. process improvement or new documentation)
+ **Documentation**
+ Review and audit existing documentation for accuracy, readability, formatting, usage of screenshots, etc.
+ Provide complete list of reviewed Guru cards with notes on completed (or suggested) changes by Week 8.
+ **Inventory / Asset Management**
+ Work with team to continue organization and audit of ITSM (Freshservice) inventory controls as well as layout and labelling of local storage areas
+ Deliver completed inventory audit of existing deployed hardware in Lititz buildings, ensuring all hardware is appropriately labelled and added to ITSM asset management by Week 10.
+ **Onboarding, Offboarding, and Role-Based Resources**
+ Assist team with handling bi-weekly onboarding and as-needed offboarding requests, ensuring all equipment is returned and software licenses reclaimed
+ Verify ongoing "role-based resource requirements" for different roles/teams to confirm which hardware or software is needed for each job function
+ **IT Project Support**
+ Complete assigned tasks on IT projects (including in support of other IT teams such as Infrastructure, Cybersecurity, Networking, Apps & Reporting).
+ Deliver a summary report of completed work by Week 12 including updates in Asana as necessary.
Qualifications
To qualify for this internship, you must meet the following:
Currently pursuing a degree or equivalent in a related field:
+ IT
+ Computer Engineering
+ Basic understanding of IT concepts and systems (Windows/MacOS, Office365 / Exchange email, basic hardware/software/network troubleshooting)
+ Experience with ITSM / ticketing software (Freshservice a plus)
+ Familiarity with common TAIT applications (Slack, Box, Zoom, Okta, Asana, Salesforce) is a plus.
+ Strong documentation and organizational skills.
+ Ability to work independently and communicate effectively in a global team environment.
Potential Career Paths
This position also provides a path for continued growth as a: IT Service Desk, App Developer
Why Choose TAIT?
+ Housing: We offer a housing stipend our onsite interns in PA, NY, FL, CO, NV, and CA. This benefit applies to interns who live more than 50 miles from the worksite and would need to relocate to the area to complete their internship.
+ Gigs: You may be eligible for full time or part time conversion upon successful completion of your internship program*
+ Real-World Impact: Your work here won't just be busy work. You'll be an integral part of our team, contributing to projects that truly matter. Previous interns worked on actual projects that have been seen by millions of people!
+ Professional Growth: We're committed to helping you grow and learn. You'll gain hands-on experience in your chosen field and develop skills that will serve you well in your future career.
+ Mentorship: You won't be navigating this journey alone. Our team of experts will provide guidance, mentorship, and support to help you excel.
+ Innovation: We live on the cutting edge of innovation, and you'll be part of our team's creative solutions and groundbreaking ideas.
+ Networking: Build your professional network by connecting with industry leaders, fellow interns, and our experienced team.
Are you ready to embark on a journey of growth, learning, and achievement? Join us and be a part of something special at TAIT. Your internship is not just a step in your career; it's a leap forward. Apply today!
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
IT Cybersecurity Analyst Intern - Summer 2026
Technical support specialist job in Lititz, PA
Job Description
What to Expect:
Individual and Cross Functional Projects Throughout 2026 Internship
Professional Career Development & Community Outreach Opportunities
Final Project Overview Presentation with Executive Leadership Team
Fenner Precision Polymers has an exciting internship opportunity with the Fenner IT Team in Lititz, PA. The successful candidate will be responsible for continuous improvement of our Cyber Security initiatives. The position reports to the IT Manager, Infrastructure & Tech Delivery.
As part of the IT Infrastructure Team, you will….
Be working closely with our IT Endpoint Configuration & Security Analyst, and be responsible for collaborating with various IT and business stake holders to ensure Cyber Security policies and procedures are:
Updated to be compliant with the current version of CIS controls and Michelin guidelines
Aligned with business needs
Properly imbedded in and adhered to by the business
Automated or managed by workflow where possible
Participate in a cross-functional intern project with other interns across the company
Core Competencies Required
Demonstrated ability to collaborate
Proven skills in writing policies
Working knowledge of Cyber Security best practices
Ability to understand the IT ecosystem and its interactions
Ability to learn new topics and apply what is learned to the subject at hand
Education and/or Relative Experience:
Working towards a Computer Science, MIS or related major
An interest in cybersecurity
IT Cybersecurity Analyst Intern - Summer 2026
Technical support specialist job in Lititz, PA
What to Expect:
Individual and Cross Functional Projects Throughout 2026 Internship
Professional Career Development & Community Outreach Opportunities
Final Project Overview Presentation with Executive Leadership Team
Fenner Precision Polymersâ¯has an exciting internship opportunity with theâ¯Fenner IT Team in Lititz, PA. The successful candidate will be responsible for continuous improvement of our Cyber Security initiatives. The position reports to the IT Manager, Infrastructure & Tech Delivery.
As part of the IT Infrastructure Team, you will….
Be working closely with our IT Endpoint Configuration & Security Analyst, and be responsible for collaborating with various IT and business stake holders to ensure Cyber Security policies and procedures are:
Updated to be compliant with the current version of CIS controls and Michelin guidelines
Aligned with business needs
Properly imbedded in and adhered to by the business
Automated or managed by workflow where possible
Participate in a cross-functional intern project with other interns across the company
Core Competencies Required
Demonstrated ability to collaborate
Proven skills in writing policies
Working knowledge of Cyber Security best practices
Ability to understand the IT ecosystem and its interactions
Ability to learn new topics and apply what is learned to the subject at hand
Education and/or Relative Experience:
Working towards a Computer Science, MIS or related major
An interest in cybersecurity
Network Infrastructure Support and Maintenance
Technical support specialist job in Lebanon, PA
Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered.
Job Responsibilities and Experience Requirements (not all inclusive):
Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup)
Monitor Network Status and Resolve Issues
Server Management, Upgrade and Expansion
Server Security
Management and Support of Network Software (Upgrades, Patches)
Management and Support for LAN interfaces to local county data processing networks
Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls)
Management and Support of Cisco Call Managers and IVR Platform
Management and Support of Content Delivery Network
End User and Desktop Support (Help Desk Level 1-3)
Manage User Accounts
Network Implementation, Installation, Relocation (Including Remote Sites)
Desktop/PC/Workstation Support
Email/Exchange Support (4000 mailboxes)
Management of Citrix Connectivity
Print Support and Management
Security/VPN/Firewall
Asset Tracking
Project Management
Knowledge Transfer
Possible Positions:
1. Local Team Lead:
Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher).
2. Server Support Personnel:
Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012.
3. LAN/WAN Support Personnel:
Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher. Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products · CCENT (Cisco Certified Entry Networking Technician) Certification, or
Higher. Across the LAN/WAN support team, the following certifications must be
held by any one (1) or combination of staff members of the LAN/WAN Support team:
CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security
(+) Accreditation.
4. Internet, Email and Firewall Support Personnel:
Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users. This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing “thin client” technology is preferred. CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification.
5. Help desk and desktop support staff:
Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations. Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred).
Job Application Instructions:
To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.
Compensation:
Compensation will be commensurate with experience.
IT Technician
Technical support specialist job in Schnecksville, PA
One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 5 days a week and will be onsite in various schools they support as needed. This person will be setting up and working on maintenance on chrome books and providing support for iPad devices.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 5+ years of experience in a an IT Support Role
- Hands on troubleshooting experience
- Excellent communication