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Technical support specialist jobs in Waterloo, IA - 93 jobs

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  • Information Technology Support Engineer

    Teceze

    Technical support specialist job in Marshalltown, IA

    Job Description: IT Support Engineer Contract: 3 Years Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
    $55k-79k yearly est. 3d ago
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  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support specialist job in Waterloo, IA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-35k yearly est. 23h ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support specialist job in Waterloo, IA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $33k-46k yearly est. 60d+ ago
  • Desk Side Technician

    Stefanini 4.6company rating

    Technical support specialist job in Waterloo, IA

    We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description • Provide hardware/software support services to onsite client including break/fix • Implement virus detection and eradication procedures • Diagnose end-user system failures and implement repair solutions • Diagnose printer and other peripheral devise failures and implement repair solutions • Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications • High school diploma or equivalent required • 2+ years' experience • HP Certification • Proficient in Microsoft Active Directory • Ability to resolve Windows XP and Windows7 Operating System Issues and Errors • Solid foundation of Personal Computer experience • Excellent troubleshooting capability • Ability to work in a team environment as well as independently • Strong sense of customer service • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • Ability to walk and bend and perform labor-related duties of connecting computer equipment • Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task. • May require additional project-specific training Additional Information
    $31k-51k yearly est. 60d+ ago
  • Technical Specialist, Line Design

    I.T. Consortium 4.7company rating

    Technical support specialist job in Cedar Rapids, IA

    ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for contributing to project scoping, designing, and issuing transmission line designs per the scope. Interfaces with internal ITC departments and applies scope and requirements from initiation of project through design, construction, and as-built completion. Reviews and responds to inquiries on the impact of proposed projects and external entities' requests for modification to and coordination with ITC transmission line facilities. Provides technical support and recommendations to field personnel and contractors for the installation, maintenance, and troubleshooting of system components. Prepares, manages, records, and confirms accurate documentation of ITC assets. Applies ITC standards and specifications to align with current practices and industry standards & requirements. Attends meetings and educational sessions to increase professional knowledge and skills. REQUIREMENTS Bachelor's degree in Construction Management, Engineering Technology, or relevant, equivalent experience and/or education (minimum of two (2) years of related experience). Knowledge of transmission line design, construction, and maintenance functions. Knowledge of applicable codes and standards including National Electrical Safety Code (NESC), American Concrete Institute (ACI) and American Institute of Steel Construction (AISC) preferred. Intermediate knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint). Knowledge in and user of PLS-CADD with ability to design transmission lines and specify material with minimal oversight. Ability to learn and utilize job-specific software. Possess sound analytical problem-solving and documentation skills. Ability to communicate effectively both verbally and in writing with peers and superiors inside and outside the Company. Ability to multi-task and work under minimal supervision in a team environment. Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.
    $56k-70k yearly est. Auto-Apply 2d ago
  • Help Desk Technician

    CBE Companies 4.0company rating

    Technical support specialist job in Cedar Falls, IA

    CBE Companies, a global provider of contact center services, has an immediate need for a Help Desk Technician and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you? With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years-and we're still going strong because we offer employees: Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks! Ongoing training & support! Career culture with many opportunities for advancement! Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we're looking for people who value opportunity, challenge, innovation, results, and FUN! Invest in your future with a company that will invest in YOU! The Help Desk Technician will provide outstanding customer service as part of the first response technical support team for users of CBE systems. This position will resolve problems or triages and escalates problems to the appropriate support staff. The Help Desk Technician will install new hardware and maintain existing hardware. This position will install software and configure per business/user requirements. The Help Desk Technician will assist the Technical Support Operations team in daily production requirements as well as maintain our number one goal of all systems up and running. This position will escalate issues to Tier 2 and Tier 3 support as required. The Help Desk Technician position is an onsite opportunity at one of our office locations: Cedar Falls, Iowa or Clarksville, TN! Job Details: Responsible for interfacing with customers to analyze, identify, research, troubleshoot and resolve system related issues, documenting all activity in the problem management database. Responsible for providing Tier 1 support. Responsible for hardware setup, installation and maintenance including desktop appliances, phones, printers and associated equipment and consulting with users for troubleshooting. Responsible for testing software so that it is provisioned correctly to users. Responsible for maintaining accurate desktop hardware and software inventory records. Assist with Mobile Device Management, distribution and training of company owned devices. Monitors and troubleshoots all aspects of computer systems operations. Responsible for developing and maintaining Tech Support SOP's and documentation for systems and processes in responsibility. Implements information security policies and procedures for the organization. Provide user support related to accessing network/application accounts by resetting passwords and/or re-activating accounts in applications. When required, performs the functions of the Technical Support Operations group Handle quality control checks for file processing On call rotation for weekend support and file processing Possess proven technical troubleshooting skills Possess excellent communication and attention to detail skills Ability to write clearly and express technical problems and solutions so that the average end user can understand them while at the same time communicate at a technical level with knowledge and understanding so escalated problems are clearly defined Excellent listening skills Excellent phone skills and etiquette Knowledge of a variety of hardware platforms (Dell and Apple) and OS/software applications including but not limited to Microsoft OS and Office applications Displays a positive, professional character in the work environment Must be able to manage change effectively and productively in a fast-paced environment Adhere to all company security policies The Company reserves the right to change or assign other duties to this position as appropriate Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities Must be able to remain in a stationary seated position up to 85% of the work shift Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries Must be able to lift 50 pounds The Company reserves the right to change or assign other duties to this position as appropriate. Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. Job Requirements: Two-year degree or four-year degree preferred from four-year college or technical school in Computer Science, MIS, or CIS One year help desk or related experience and/or training; or equivalent combination of education and experience ITIL Certified (preferred) CompTIA A+ Essentials certification (preferred) The starting pay range for this position is $43,000-52,000/year. An individual's actual compensation will depend on the individual's qualifications and experience. CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required. #CF2 #CTN2 CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
    $43k-52k yearly Auto-Apply 3d ago
  • Technical Support Specialist - Base44

    Wix Ltd. 4.3company rating

    Technical support specialist job in Cedar Rapids, IA

    Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: * Operate with minimal supervision and substantial discretion on matters of significance. * Assist users with product-related issues, offering timely and effective solutions. * Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. * Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. * Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. * Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. * This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications * 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. * Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). * Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. * Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. * Effective and adaptable when things move fast and plans are still evolving. * Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points * Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience * Hands-on tinkering with "vibe coding" - side projects or small experiments you can show. * Strong technical writing for specifications, runbooks, and incident reports * Comfortable inspecting network requests and spotting errors in the console. * Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
    $42k-60k yearly est. 39d ago
  • Technical Support Specialist - Base44

    Base44

    Technical support specialist job in Cedar Rapids, IA

    Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: Operate with minimal supervision and substantial discretion on matters of significance. Assist users with product-related issues, offering timely and effective solutions. Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. *** This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. Effective and adaptable when things move fast and plans are still evolving. Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience Hands-on tinkering with “vibe coding” - side projects or small experiments you can show. Strong technical writing for specifications, runbooks, and incident reports Comfortable inspecting network requests and spotting errors in the console. Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
    $34k-56k yearly est. 2d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Waterloo, IA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $26k-35k yearly est. 11d ago
  • Sr Actuarial Support Analyst - Reserving

    UFG Career

    Technical support specialist job in Cedar Rapids, IA

    UFG is currently hiring for an Actuarial Support Senior Analyst whose focus will be to support the actuarial team by collecting and analyzing data, preparing reports, coordinating projects, and collaborating with our internal partners to ensure financial accuracy and mitigate risk. Tasks for this role could include reserve appraisal work, designing and maintaining financial models, identifying and developing process efficiencies and overall quality of work improvements. This position will maintain and populate current models used in the reserving process and will support actuarial modernization efforts. This includes database management and/or external vendor software migration efforts as well as other special project work as needed. The position will support interactions with external partners and/or audit support. Essential Duties and Responsibilities: Data Analysis and Reporting Collect and compile data from various sources, departments, and systems for actuarial analysis Identify and develop process efficiencies and overall quality of work improvements Support the preparation of monthly, quarterly, and year-end financial reports, including statutory annual statements Assist with building and maintaining financial models and projecting future trends Assist with reserve appraisal work Risk Management and Compliance Support the analysis of statistical information related to various factors to assess risk Work with internal and external auditors to ensure successful audits and examinations of the company's financial practices Technical Support Maintain records, databases, and filing systems for efficient information retrieval Utilize statistical software, mainframes, and platforms for data analysis and reporting Job Specifications: Education: BS in Mathematics, Actuarial Science, Statistics or related field required Experience: 4+ years of related commercial P&C experience required 2+ years of finance experience preferred Knowledge, skills & abilities: Proven ability to work with Excel, Power Point, Word Strong SQL and VBA skills Comfort with database management Strong verbal and written communication skills Strong attention to detail and focused on the delivery of high-quality work Ability to work independently to achieve results and meet deadlines Working Conditions: General Office Environment Pay Transparency Statement: UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $71,598 - $94,396, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data. In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes: Annual incentive compensation Medical, dental, vision & life insurance Accident, critical Illness & short-term disability insurance Retirement plans with employer contributions Generous time-off program Programs designed to support the employee well-being and financial security. This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.
    $71.6k-94.4k yearly 60d ago
  • On-Call IT Field Technician - Cedar Rapids, IA - Hiring NOW

    Geeks On Site 3.1company rating

    Technical support specialist job in Cedar Rapids, IA

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $26k-36k yearly est. 16d ago
  • IT Support Desk Technician

    The20

    Technical support specialist job in Cedar Rapids, IA

    The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. This position is 100% onsite, in-office. Responsibilities: * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options * Competitive 401(k) participation with up to 4% contribution match * Certification reimbursement to support your continued development * Meaningful opportunities for advancement within a growing organization * A culture built on drive, accountability, collaboration, and excellence Physical Requirements This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to: * Sit or stand for extended periods * Use hands and fingers for typing and computer work The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.
    $35k-56k yearly est. 13d ago
  • Desktop Support Analyst

    Ask It Consulting

    Technical support specialist job in Marshalltown, IA

    Desktop Support Analyst Duration :12 + Months Rate: $25/hr on C2C Only local candidates as F2F interview is required Ques: The Contractor must have a current valid driver's license in their possession during the employment timeframe. Failure to have a valid driver's license could be cause for dismissal. Do you accept this requirement? Complete Description: Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Candidate must be able to: -Handle difficult situations with clients and turn them into a win for the desktop support team -work trouble tickets from system -be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on -solve issues desk side and through remote desktop -answer how to questions and resolve issues related to applications, printers, connectivity -setup and install new PC's, -maintain a positive outlook, be professional, and provide excellent customer service This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty. Greater detail outlined in the skills matrix Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Additional Information All your information will be kept confidential according to EEO guidelines.
    $25 hourly 60d+ ago
  • B Level Technician

    Dave Wright Nissan Subaru

    Technical support specialist job in Hiawatha, IA

    VOTED 'BEST DEALERSHIP TO WORK FOR' 12 TIMES! WE'RE LOOKING FOR B LEVEL TECHNICIANS WITH EXPERIENCE IN ANY BRAND! GROWING AT A RAPID RATE! Are you turning 61.5+ hours per week on average? If not, come talk to us about how we can help you get there! Are you stuck doing warranty work all the time? Our work mix is 70% customer pay! Need help moving your tools locally? No problem, we'd love to help! B Level Technician Responsibilities: Perform multi point inspections and troubleshoot common vehicle issues Diagnose and repair electrical systems, brakes, suspension systems, and more Learn all about Nissans and Subarus through online and in-person manufacturers' trainings Gain certifications B Level Technician Requirements: Professional experience working on any brand Self-motivated Willing to work through challenges Good work ethic Dynamic problem solving abilities Passion to help people Valid driver's license B Level Technician Benefits: Excellent compensation structure Health, dental, vision, and life insurance Paid holidays, paid vacation, paid sick days 3% company contribution to the 401K B Level Technician Additional Perks: Meaningful opportunity for community involvement Summer golf outing Company Christmas party Monthly National Holiday celebrations Waffle Iron Day: ******************************************* Frank and Beans Day: ****************************************** Donut Day: ****************************************** Dave Wright Nissan Subaru Core Values: We Solve It We Are All One Team We Do What We Say We Grow Or We Die We Commit And Never Quit Apply for our B Level Technician position today! **Please check your email after submitting an application**
    $36k-50k yearly est. Auto-Apply 8d ago
  • IT Intern - Summer 2026

    Henderson Products 4.0company rating

    Technical support specialist job in Manchester, IA

    Join Henderson Products Inc., located in Manchester, IA! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and Keeping Americas Roads Safe! HOW YOU WILL CONTRIBUTE: As an IT Infrastructure Intern, you will work closely with the IT department to assist in the maintenance, troubleshooting, deployments, monitoring, and optimization of our IT systems and infrastructure. This is an excellent opportunity to gain hands-on experience in IT operations, network administration, hardware management, and other key areas of IT infrastructure. * Assist in the setup, configuration, and troubleshooting of IT infrastructure systems (laptops, desktops, workstations, tablets, printers, etc.) * Support the installation and configuration of software and hardware components * Help monitor system performance and perform basic diagnostics to ensure optimal operation * Help maintain and update documentation related to IT systems, processes, and infrastructure projects * Assist in troubleshooting IT-related issues for staff and end-users * Work on assigned projects to improve IT infrastructure efficiency, security, or scalability * Collaborate with senior IT staff on routine maintenance, upgrades, and system updates * Provide technical support and assistance to team members as needed WHAT THIS ROLE NEEDS: * Currently pursuing a degree in Information Technology, Computer Science, or a related field * Basic understanding of IT systems, networking, and hardware components * Familiarity with common operating systems (Windows) * Some knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, etc.) * Strong problem-solving skills and attention to detail * Excellent communication skills, both verbal and written * Ability to work effectively in a team environment and independently * Willingness to learn and take on new challenges WORKING CONDITIONS: * Ability to lift/push up to 50 lbs. * Exposure to noise and weld and grinding smoke at times Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees. We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics. As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.
    $27k-37k yearly est. 5d ago
  • IT Security Risk and Compliance Specialist - FT

    Veridian Credit Union 4.0company rating

    Technical support specialist job in Cedar Falls, IA

    This is a hybrid position that requires individual to work 2 days a week from our location in Cedar Falls, IA. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: Friday January 16th, 2026 Location: Cedar Falls, IA Hybrid eligible Exempt Summary The IT Security Risk and Compliance Specialist is responsible for supporting and maintaining Veridian's Information Security and Privacy compliance programs. This role ensures adherence to regulatory, industry, and internal requirements through monitoring controls, conducting assessments, managing evidence, and partnering with business units to strengthen the organization's security posture. Essential Functions Maintain and support Veridian's Information Security compliance frameworks (e.g. ISO 27001, PCI DSS v4, CSF 2.0, CIS Controls) and ensure alignment with industry best practices. Oversee ongoing compliance activities, including evidence collection, control testing, documentation updates, and remediation tracking. Administer the IT Security Compliance/GRC (Auditboard CrossComply) platform and partner with Enterprise Risk to align controls with KPIs and reporting requirements. Assist with mapping data flows across the organization ensuring compliance with privacy, security, and regulatory obligations. Support standards and procedure development to ensure they reflect regulatory requirements and organizational objectives. Serve as the primary internal subject matter expert for PCI DSS. Coordinate and validate evidence, support annual PCI assessments, assist with compensating controls, and interface with external QSAs and auditors. Perform periodic assessments of technical and administrative controls to evaluate compliance effectiveness and identify gaps or deficiencies. Conduct control testing, reviews, and continuous monitoring activities to ensure systems and processes meet regulatory expectations. Partner with internal and external auditors or assessors to prepare assessments, gather required artifacts, respond to inquiries, and track remediation activities. Provide regular, clear, and concise reporting to IT Security Management communicating the effectiveness of standards and compliance requirements. Communicate compliance gaps, control weakness, or control risks. Provide guidance and support to stakeholders in understanding compliance findings, resolve audit exceptions, and implement corrective actions. Support IT Security Team with risk reduction initiatives, compliance-driven projects, and continuous improvement activities that strengthen the organization's security posture. Perform due diligence on third-party vendors to assess security posture, compliance with regulatory requirements, and alignment with organizational standards. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 50 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Limited travel expected. Required Education and Experience Bachelor's Degree in Computer Science, Information Systems, or related field or equivalent combination of education, training, and experience of 8+ years. 3+ years of experience with practical knowledge of regulatory standards such as NCUA, FFIEC, HIPAA, GLBA and PCI DSS. Strong 1+ years of experience with IT Security frameworks such as NIST, CSF, CIS, and ISO 27001:2022. 1+ years of experience conducting control assessments, managing compliance evidence, or supporting audit support. Preferred Education and Experience 5+ years of experience working with information security compliance standards. 3+ years of experience working with privacy regulations. Knowledge of 3 or more key compliance or regulatory standards related to financial institutions. Certification in audit practices, security, or privacy standards such as CISA, PCI IAS, and CISM. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $52k-68k yearly est. Auto-Apply 10d ago
  • Information Technology Support Engineer

    Teceze

    Technical support specialist job in Marshalltown, IA

    Hi, 🚀 New Opportunity - IT Support Engineer 🚀 We're working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their team in Marshalltown, IA. Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: Marshalltown, IA Onsite Work Full Time Start date: 12th January 2026 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support Why Apply? This is a fantastic chance to work on a high-profile project in Marshalltown, IA. # Please share your resume directly to : Email: *******************************
    $55k-79k yearly est. 4d ago
  • Technical Support Specialist - Base44

    Wix 4.3company rating

    Technical support specialist job in Cedar Rapids, IA

    Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: Operate with minimal supervision and substantial discretion on matters of significance. Assist users with product-related issues, offering timely and effective solutions. Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. *** This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. Effective and adaptable when things move fast and plans are still evolving. Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience Hands-on tinkering with “vibe coding” - side projects or small experiments you can show. Strong technical writing for specifications, runbooks, and incident reports Comfortable inspecting network requests and spotting errors in the console. Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
    $42k-60k yearly est. 38d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Cedar Rapids, IA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $27k-35k yearly est. 11d ago
  • DeskSide Technician

    Stefanini 4.6company rating

    Technical support specialist job in Waterloo, IA

    We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications High school diploma or equivalent required 2+ years' experience HP Certification Proficient in Microsoft Active Directory Ability to resolve Windows XP and Windows7 Operating System Issues and Errors Solid foundation of Personal Computer experience Excellent troubleshooting capability Ability to work in a team environment as well as independently Strong sense of customer service Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability lift up to 50 lbs. when moving electronic equipment. May require additional project-specific training Additional Information
    $33k-42k yearly est. 60d+ ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Waterloo, IA?

The average technical support specialist in Waterloo, IA earns between $27,000 and $71,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Waterloo, IA

$43,000

What are the biggest employers of Technical Support Specialists in Waterloo, IA?

The biggest employers of Technical Support Specialists in Waterloo, IA are:
  1. CBE Companies
  2. Stefanini
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