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  • Customer Support Coordinator

    Classical Academic Press

    Customer service representative job in Camp Hill, PA

    PLEASE NOTE: A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should (1) address your specific interest in the position, (2) respond to the stated mission of Classical Academic Press found on our Careers page, and (3) outline skills and experience that directly relate to this position. Classical Academic Press (CAP) is a faith-based publisher of award-winning curricula and educational media designed for classical schools, Christian schools, homeschoolers, and charter schools. With 30+ employees and year-over-year growth, CAP is committed to delivering creative, high-quality educational resources. We are seeking a full-time Customer Support Coordinator to join our team. This role serves as a central connection point for customer communication, community support, and marketing operations. The ideal candidate is warm, highly organized, technologically adept, and able to balance customer-facing responsibilities with internal coordination and project support. Primary Responsibilities Customer Support & Communication Answer all inbound customer phone calls with professionalism and clarity. Manage the HubSpot Support Inbox, ensuring timely responses and accurate resolutions. Advocate for customer needs across departments and contribute to improving customer experience processes. Provide direct support for: Ask the Magister inquiries MyLibrary access and troubleshooting Digital resource and fulfillment questions Forms, ShelfIt, and other web-based tools Assist in setting up co-ops, including coupon creation and distribution. Marketing Support Support the marketing team with the annual CAP Catalog project, including planning, proofing, coordination, and task management. Seasonal conference planning and logistics support Manage and maintain customer and audience segmentation, ensuring list freshness and accuracy. Assist with marketing automations, including: Post-purchase customer journey emails Multi-step drip campaigns Customer lifecycle email updates Provide administrative or communication support to marketing initiatives as assigned. Internal Operations & Special Initiatives Contribute to the development and maintenance of CAP's AI database for customer support, including tagging, categorization, and content updates. Schedule and coordinate internal learning opportunities such as Lunch & Learns with various authors and members of the CAP leadership team. Assist with annual seasonal communications, including coordinating and sending Christmas cards. Skills & Qualifications Preferred: Bachelor's degree in a related field. Experience in customer service, marketing, operations, or community support (ideally in education or publishing). Familiarity with classical homeschooling or classical Christian education. CRM experience (HubSpot strongly preferred). Key Skills: Strong verbal and written communication abilities. Excellent organizational and administrative skills. Comfort working both independently and collaboratively. Proficiency with Google Suite and cloud-based tools. A proactive, empathetic, customer-first mindset. Cross-Department Collaboration The Customer Support Coordinator will work closely with: Marketing Sales Scholé Communities Web Development Systems Integration Finance & Operations Special Projects (as assigned) Customer journey and lifecycle communication improvements Data and segmentation projects Digital resource support initiatives Internal training coordination AI database buildout and optimization
    $33k-53k yearly est. 1d ago
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  • Barista & Customer Service Associate

    Dunkin'-Franchisee of Dunkin Donuts

    Customer service representative job in Lewistown, PA

    Looking to love where you work? Or just looking to learn the secret to delicious coffee? Here at Dunkin well teach you life skills from day one whether Dunkin is your first job or youre making it your career. Look no further and apply to join the team at our Burnham, Lewistown, Lock Haven or Reedsville locations. Nedo, Inc. is currently hiring for Crew Members to join our teams! We have full-time and part-time opportunities available with flexible shifts. As a Team Member, youll help America Run on Dunkin by expertly preparing food and beverages. Through community, collaboration, and taking life one coffee at a time, you will keep your guests coming back for more. We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning. Flexible Schedule Full-Time and Part-Time available- Early am shifts may start as early as 4:00am Free Shift Meals* Best in Class Training & Continuous Learning Advancement Opportunities Vacation Benefits Simple IRA Plan Medical Benefits Cash Referral Program Ready to come run with us? REQUIREMENTS Great attitude and comes to work with a smile Shifts may start as early as 4:00am Capable of counting money and making change. Provide excellent guest satisfaction, service speed, and product quality Show passion about results by setting compelling targets and delivering on commitments Meet safety and sanitation standards Anticipate and understand guests needs and exceed their expectations Works well in a team environment Must have weekend availability Must be able to speak and understand English In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. Dunkin' Donuts is the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
    $25k-33k yearly est. 1d ago
  • Enterprise Solutions Representative

    Pitt Ohio 4.5company rating

    Customer service representative job in Harrisburg, PA

    PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in Harrisburg, PA. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. Territory- Lancaster, York and Gettysburg PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities • Manage a portfolio of accounts with a special focus on building shipper relationships. • Leverage PITT OHIO service offerings to create a deeper relationship with existing customers. • Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers. • Secure accurate supply chain maps to support our consultative sales approach. • Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base. • Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools. • Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base. • Support PITT OHIO Operations and Administration in reducing cost with your customer base • Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments • Support all Company goals and policies • Able to react to change productively and handle other essential tasks as assigned Other Duties • Interface with Operations, Pricing, Claims, Collections and other internal departments • Able to react to change in response to changes in the Company's go-to-market strategy. • Proficiently use PITT OHIO Sales applications. • Participate in “Huddles” (collaborative sales meetings) to grow business. • Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications • Minimum 3-5 years sales experience • Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers • Must possess excellent interpersonal, verbal and written communication skills • Experienced in Microsoft Office programs and the Internet • Skillful typing • Valid Drivers License and clean driving record required • Problem solving, negotiation, and time management skills are essential Working Conditions • Travel is required; must be able to energetically travel by car, plane or public transportation • Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2
    $27k-33k yearly est. Auto-Apply 26d ago
  • Customer Relations Specialist

    Spectrum Control 4.1company rating

    Customer service representative job in Fairview, PA

    At Spectrum Control, most departments operate on a 4-day, 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO, plus our benefits begin on day 1 of employment. Come join a workforce where we put you first! Position Summary: The Customer Relations Specialist serves as a primary point of contact for customers, supporting strong, responsive relationships across the order lifecycle. This role coordinates closely with Sales, Operations, Engineering, and internal stakeholders to process customer information, address inquiries, and facilitate timely, accurate communication. The Customer Relations Specialist helps ensure customer requirements are clearly understood and met, supporting on-time delivery, quality expectations, and overall customer satisfaction within a regulated, high-reliability manufacturing environment. ESSENTIAL FUNCTIONS Serve as a primary customer point of contact, processing customer requests and inquiries related to pricing, delivery, order status, expedites, and customer surveys. Prepare and communicate quotations, including pricing and delivery lead times, working with Sales, Operations, and Engineering as needed. Administer customer purchase orders by reviewing, accepting, and entering orders; performing purchase order reviews; issuing order acknowledgements; and processing change notices for new or existing parts. Validate customer requirements through design verification and cross-referencing, coordinating with Engineering to resolve requirements, clarify exceptions, or support special requests. Process return material authorizations (RMAs), validate returned materials, issue customer credits, and enter replacement or rework orders as required. Monitor and manage open order reports to support on-time delivery; proactively notify customers of changes to committed delivery schedules. Follow up on quotations to secure orders and document reasons for lost business. Obtain pricing approvals in accordance with established guidelines and authorization levels. Coordinate delivery lead times and recommend adjustments to pricing or lead times based on production capacity and customer needs. Complete purchase order reviews in compliance with ITAR, FAR, and DFARS flow-down requirements, including review of end-user statements where applicable. Manage customer portals and maintain accurate, up-to-date customer order information. Administer channel stock rotation through quarterly reviews. Manage inactive, obsolete, and retired part number quotations. Review and interpret customer terms and conditions, escalating concerns as appropriate. Resolve customer issues through cross-functional collaboration with Sales, Engineering, Operations, Accounting, and Quality. Respond to customer requests for order documentation, including order acknowledgements, shipment tracking, certificates of conformance (CoC), and invoices. Verify customer freight and shipping requirements to ensure compliance with customer and company logistics expectations. REQUIRED QUALIFICATIONS Associate degree. Three (3) to five (5) years of experience in customer service, inside sales, or a related customer-facing role within a manufacturing or technical environment. Or an equivalent combination of education and relevant experience. DESIRED QUALIFICATIONS Proficiency with ERP/MRP systems, CRM platforms, and related business tools. Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel) and web-based systems. Ability to read and interpret company procedures, technical documentation, and customer requirements. Effective written and verbal communication skills, with the ability to interact professionally with customers, distributors, vendors, and internal teams. Ability to perform basic mathematical calculations, including percentages, discounts, proportions, and simple algebraic concepts. Strong reasoning and problem-solving skills, with the ability to manage multiple variables in a fast-paced, regulated environment. Ability to interpret and follow instructions provided verbally, in writing, electronically, or via diagrams and schedules. WORK ENVIRONMENT On-site role within a manufacturing environment, supporting cross-functional teams in a regulated aerospace/defense setting. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Third-Party Recruiters Please note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact ************************************.
    $31k-52k yearly est. Auto-Apply 16d ago
  • Resident Relations Specialist

    Burkentine Real Estate Group

    Customer service representative job in Hanover, PA

    Conduct all business per company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing. • Fully implement and enforce all policies and procedures as outlined in the Burkentine Policy and Procedures Manual. • Greets and professionally screens incoming residents and visitors and promptly notifies an appropriate person of their arrival or handles their requests. • Responds and resolves all resident complaints and requests, refers complaint as necessary to appropriate person and notifies resident of resolution within 24 hours of complaint. • Contacts all residents for follow-up as it relates to their renewal, work orders, complaints, and concerns within 24 hours. • Enters and closes all work orders in the property management software. • Record all resident correspondences. • Communicating with residents about service requests and scheduled work, including updates such as parts being ordered and outside contractors' scheduled times. • Process notices to vacate and assist residents with lease breaks, in-house transfers. • May occasionally place orders and/or pick up parts from local vendors • Maintain records / logbooks. • Provides additional assistance to the leasing department or management team as needed. This may include leasing. Showing potential residents a model home when leasing staff are absent or busy. • Organizes monthly resident events with the direction and approval of the management team. • All incoming calls from residents requiring manager assistance residents should be transferred to the Assistant Community Manager or Community Manager for proper handling. • Please stand to greet all prospects with a warm smile and friendly handshake. • All paperwork is to be completed in a professional, accurate and timely manner. • Resident Relations should inspect the property regularly, reporting any deficiencies to the Community Manager. They should assist the Assistant Community Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory. • Assist in sending out utility bills and resident correspondent Requirements Minimum of High School Degree. • Prior leasing experience preferred. • Excellent written and verbal communication skills that provide effective communication with residents, employees, peers, vendors, owners, etc., and assist in efficient operations. • Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, One Site and related is preferred. • Prefer candidate to understand Landlord/Tenant laws and application, familiarity with statespecific Lease and Addendums, Fair Housing/ADA regulations and application. Salary Description $18.00+
    $31k-49k yearly est. 39d ago
  • Customer Relations Specialist

    One Hour Air Conditioning & Heating of Berlin, Md

    Customer service representative job in Brunswick, MD

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Training & development Do you have what it takes to work for the BEST? One Hour Heating and Air Conditioning and Benjamin Franklin Plumbing is looking for a rockstar Customer Care Specialist who will be working in a fast-paced, high-volume environment while ensuring that the first interaction a customer has with our company is of the highest standard in terms of service quality. Come and Grow with us! Responsibilities: Ensure all calls are answered promptly Internal Team Member Support Maintain an above-average call conversion ratio on all incoming calls and motivate Build sustainable relationships and engage customers by taking the extra mile Maintain accurate reporting of aborted calls, canceled appointments, call goals, lead goals, etc. Respond to customer inquiries regarding company schedule, requested lead times, equipment service, service invoicing and general inquires Maintain customer database, ensuring complete, accurate and updated entry of information Effectively manage conflict resolution with customers, through clear communication, addressing all concerns, questions, or problems expediently Perform administrative duties to assist with the overall efficiency of the operation at managements request Qualifications: Outgoing, confident and friendly personality Always on time attitude Knowledgeable in Microsoft suite, Google docs and basic computer skills. The willingness to learn and grow with the company Exceptional attention to detail and organizational capabilities Strong time management skills and ability to prioritize tasks Excellent communication and interpersonal skills We believe our greatest assets are our employees! Benefits: Great compensation that grows as you grow Health Insurance IRA with employer matching PTO Unlimited bonus incentives! Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true, our employees come first! How do we prove it? First things first: Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it! Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic and are someone who takes pride in the work you do, then we want to hear from you!
    $39k-61k yearly est. 17d ago
  • Part-time Customer Relations Specialist

    Zimmerman Plumbing & Heating, Inc.

    Customer service representative job in Mechanicsburg, PA

    Job DescriptionBenefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Our Customer Service Representatives (or CSR's) are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day. Duties include: Assisting clients, technicians, vendors, and others with general information when they call or stop into the office Scheduling and organizing appointments for customers Dispatching technicians to job sites Utilizing computer system for a multitude of tasks Answering and transferring callers to the appropriate department and staff member Taking and distributing messages as needed Updating and keeping customer and company information current Performing general clerical and administrative functions Job Qualifications: High school diploma or equivalent Experience and physical ability to perform all modern business office roles Excellent telephone and customer service skills General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar Ability to handle multiple tasks efficiently and timely Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc Strong organizational skills required
    $31k-50k yearly est. 29d ago
  • Call Center Representative

    West Shore Home 4.4company rating

    Customer service representative job in Mechanicsburg, PA

    Inside Sales Representative Location: Mechanicsburg, PA (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $17.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #corpisshp #LI-NM1
    $17.8-19.8 hourly 25d ago
  • Director of Customer Support and Field Services

    Stulz 4.4company rating

    Customer service representative job in Frederick, MD

    The Director of Customer Support and Field Services leads a national, multi-functional team responsible for delivering a world-class post-shipment experience to STULZ HVAC customers. This role oversees Field Service, Technical Support, Service Coordination, Parts, and Training-ensuring responsiveness, operational excellence, and customer satisfaction across North America. This strategic leadership position requires a seasoned service operations professional with experience managing technical teams in commercial or mission-critical environments such as data centers. While HVAC experience is preferred, candidates with a strong track record in field service, technical support, and customer operations in high-reliability industries will be considered. Essential Duties and Responsibilities: Support Strategy and Leadership Develop and execute a scalable national support strategy aligned with STULZ's growth, quality, and customer satisfaction objectives. Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance. Evolve the organization from tactical-heavy execution to a functionally aligned structure optimized for responsiveness and scalability. Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support. Operational Excellence and Team Development Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction. Promote a safety-first, service-driven culture across all levels of the team. Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale. Customer Experience and Field Enablement Act as a senior escalation point for key accounts and complex service situations. Develop service readiness strategies to support product launches and high-demand markets, particularly within mission-critical environments. Implement systems for feedback capture and service quality improvement. Performance Monitoring and Financial Oversight Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control. Lead service forecasting, staff planning, and operational budgeting. Drive service margin improvement through efficiency gains and expanded support offerings (e.g., parts programs, remote support, retrofit services). Cross-Functional Collaboration Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment. Support Marketing and Sales with initiatives related to aftermarket programs and customer engagement. Qualifications: To succeed in this role, candidates must demonstrate the skills and experience necessary to perform the essential duties effectively. Reasonable accommodation will be made for individuals with disabilities. 10+ years of progressive leadership in commercial service operations, technical support, or field service-preferably in mission-critical industries such as data centers, electrical, or mechanical services. Demonstrated success leading multi-functional teams, improving operational workflows, and managing field-based service organizations. Strong understanding of service metrics, cost control, customer escalation handling, and continuous improvement practices. Excellent leadership, communication, and organizational skills. Experience with ERP/CRM systems and service tools; proficiency in Microsoft Office Suite. Preferred, but not required: Experience with commercial HVAC systems, data center operations, or mechanical infrastructure. Associate's degree or technical certification in a related field; Bachelor's degree preferred Salary Range: $145k - $175k
    $30k-40k yearly est. 60d+ ago
  • Client Success Renewals Specialist

    Norstella

    Customer service representative job in Harrisburg, PA

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 23d ago
  • Call Center Representative

    Bath Planet

    Customer service representative job in Mechanicsburg, PA

    Call Center Representative (Part-time) Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes. Why You'll Love Working Here Fast-growing company with advancement opportunities Fun, supportive team culture (no micromanaging) Paid training Consistent schedule Work that truly impacts our company's success Schedule Part-time Flexible shifts available General Purpose Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements. Responsibilities Deliver scripted pitch to homeowners Adjust scripted pitch to meet the needs of specific homeowners Handle homeowners' questions and objections Obtain homeowner information including names, addresses, and phone numbers Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversations Confirm appointments placed with canvassers or sales representatives Issue appointments for reps to meet prospective homeowners Perform quality control phone calls Answer inbound calls from potential homeowners responding to advertisements Contact homeowners to follow up on initial interactions Update lead information and maintain reports Qualifications Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge (training provided) Proficiency in relevant computer applications Pay & Bonuses We keep hourly pay simple and straightforward-but where you really shine is in the bonuses: Hourly pay plus performance bonuses on every sale Weekly bonus incentives for hitting team goals Monthly bonus opportunities for top performers If you're motivated, consistent, and willing to follow the process, it's very realistic to out-earn the hourly rate every single week. Apply today to join our growing team!
    $26k-34k yearly est. Auto-Apply 29d ago
  • Call Center Representative/Canvasser

    Bitner Brothers Construction Inc.

    Customer service representative job in Enola, PA

    Job DescriptionBenefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Benefits/Perks Competitive Compensation Commission Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING! Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications Previous experience as a Call Center Representative or in a similar role Excellent phone and verbal communication skills Understanding of active listening techniques Highly organized with the ability to manage time effectively Able bodied to canvas surrounding areas Personable and compassionate
    $26k-34k yearly est. 11d ago
  • Customer Service

    Global Channel Management

    Customer service representative job in Harrisburg, PA

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications customer service call center Additional Information $12/hr CTH
    $12 hourly 60d+ ago
  • Call Center Representative (State Grants and Special Programs)

    Pheaa 4.1company rating

    Customer service representative job in Harrisburg, PA

    PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour Training Shift: Monday - Friday, 8:00 am - 5:00 pm Long Term Shift: Monday - Friday, 8:00 am - 5:00 pm Hybrid -Must come onsite 2 days a month. Location: PHEAA Headquarters - 1200 North 7th Street Harrisburg PA 17102 Pay Increase: Pay will increase to $16.50/Hourly after 6 months of continuous employment. Department: State Grant & Special Programs Contact Center PHEAA's State Grants and Special Programs team is seeking qualified candidates to help us make a difference in the lives of Pennsylvania students. It is our daily goal to meet our public service mission -- creating affordable access to higher education. This entry-level clerical wage position provides outstanding customer service to State Grants and Special Programs customers. It is a hybrid role intended for long-term employment. Our knowledgeable training staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** Primary Duties and Responsibilities Call Center Representatives answer inbound calls, handling various complex account issues. Answer questions, identify the call's root cause, and conduct research to resolve the customer inquiry upon first contact. Customer interactions must adhere to program regulations, PHEAA objectives, and department policies/procedures. Assist customers with troubleshooting online account issues and utilizing available online tools. Update customer and account information as needed. Process incoming correspondence, student emails, forms, or other customer documents. Counsel customers on program eligibility criteria and what documentation to submit to complete their accounts. This includes but is not limited to answering application inquiries, reviewing eligibility materials, discussing the applicant record status, and discussing additional program requirements. Professionally handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must successfully complete a 4-week training program that combines lecture and practice on live customer accounts and performs account updates. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer. PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High School Diploma
    $16-16.5 hourly 6d ago
  • Client Specialist Senior

    First Horizon Corp 3.9company rating

    Customer service representative job in Mount Airy, MD

    Location: On site at location listed in job posting Summary Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing. Responsibilities * Provide Commercial Lending Support to Commercial Relationship Managers * Review and Fund Loans * Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records. * Obtains credit information and ensures sufficient loan collateral. * Calculates loan items and charges such as interest and payments. * Assists lending officers in activities such as disbursement of funds and extension of new loans. * Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies. * Prepares loan documents, notices, and periodic loan reports. * Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues * Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency. * Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services * Authorize payment and fees of commercial client overdrafts * Approve and process commercial client's withdrawals on lines of credit * Communicate with clients, attorney's, insurance companies, title companies, and various other professionals * Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC * Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision * Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents * Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision * Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients * Process wire requests for clients. * Assist other AAs and other departments with administrative support when needed * Performs all other duties as assigned Requirements * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: * High school diploma or GED and 5+ years of experience or equivalent combination of education and experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $34k-40k yearly est. 1d ago
  • Barista & Customer Service Associate

    Dunkin'-Franchisee of Dunkin Donuts

    Customer service representative job in Lewistown, PA

    Looking to love where you work? Or just looking to learn the secret to delicious coffee? Here at Dunkin well teach you life skills from day one whether Dunkin is your first job or youre making it your career. Look no further and apply to join the team at our Burnham, Lewistown, Lock Haven or Reedsville locations. Nedo, Inc. is currently hiring for Crew Members to join our teams! We have full-time and part-time opportunities available. As a Team Member, youll help America Run on Dunkin by expertly preparing food and beverages. Through community, collaboration, and taking life one coffee at a time, you will keep your guests coming back for more. We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning. Flexible Schedule Full-Time and Part-Time available Free Shift Meals* Best in Class Training & Continuous Learning Advancement Opportunities Vacation Benefits Simple IRA Plan Medical Benefits Cash Referral Program Ready to come run with us? REQUIREMENTS Great attitude and comes to work with a smile Must be able to speak English Capable of counting money and making change. Provide excellent guest satisfaction, service speed, and product quality Show passion about results by setting compelling targets and delivering on commitments Meet safety and sanitation standards Anticipate and understand guests needs and exceed their expectations Works well in a team environment Must have weekend availability In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. Dunkin' Donuts is the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
    $25k-33k yearly est. 1d ago
  • Customer Relations Specialist

    Zimmerman Plumbing & Heating

    Customer service representative job in Mechanicsburg, PA

    Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Wellness resources Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day. Duties Include: Assisting clients, technicians, vendors, and others with general information when they call or stop into the office Scheduling and organizing appointments for customers Dispatching technicians to job sites Utilizing computer system for a multitude of tasks - ServiceTitan is primary software Answering and transferring callers to the appropriate department and staff member Taking and distributing messages as needed Updating and keeping customer and company information current Performing general clerical and administrative functions Job Qualifications: High school diploma or equivalent Experience and physical ability to perform all modern business office roles Excellent telephone and customer service skills General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar. Ability to handle multiple tasks efficiently and timely Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc Strong organizational skills required Compensation: $18.00 - $22.00 per hour We have opportunities for a career waiting for you. If you're looking for a career that offers job stability, strong pay, excellent benefits and more, then you've come to the right place!
    $18-22 hourly Auto-Apply 60d+ ago
  • Call Center Representative

    West Shore Home 4.4company rating

    Customer service representative job in Harrisburg, PA

    Inside Sales Representative Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $17.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #LI-NM1 #corpisshp
    $17.8-19.8 hourly 25d ago
  • Call Center Representative

    Bath Planet

    Customer service representative job in Mechanicsburg, PA

    Job Description Call Center Representative (Part-time) Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes. Why You'll Love Working Here Fast-growing company with advancement opportunities Fun, supportive team culture (no micromanaging) Paid training Consistent schedule Work that truly impacts our company's success Schedule Part-time Flexible shifts available General Purpose Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements. Responsibilities Deliver scripted pitch to homeowners Adjust scripted pitch to meet the needs of specific homeowners Handle homeowners' questions and objections Obtain homeowner information including names, addresses, and phone numbers Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversations Confirm appointments placed with canvassers or sales representatives Issue appointments for reps to meet prospective homeowners Perform quality control phone calls Answer inbound calls from potential homeowners responding to advertisements Contact homeowners to follow up on initial interactions Update lead information and maintain reports Qualifications Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge (training provided) Proficiency in relevant computer applications Pay & Bonuses We keep hourly pay simple and straightforward-but where you really shine is in the bonuses: Hourly pay plus performance bonuses on every sale Weekly bonus incentives for hitting team goals Monthly bonus opportunities for top performers If you're motivated, consistent, and willing to follow the process, it's very realistic to out-earn the hourly rate every single week. Apply today to join our growing team! Powered by JazzHR wOsyVIigIe
    $26k-34k yearly est. 31d ago
  • CW Call Center Representative

    Pheaa 4.1company rating

    Customer service representative job in Harrisburg, PA

    PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift differential will be provided for the 12:00 PM - 9:00 PM shifts) Pay Increase: Pay will increase to $17.50 after 6 months of continuous employment (includes shift differentials) Training Shift: Monday through Friday 8:00 AM - 4:30 PM for 6 consecutive weeks Long Term Shift: Monday through Friday 12:00 PM - 9:00 PM Hybrid - 2 days a month on site Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center PHEAA's AES team is seeking qualified Call Center Representatives to help us make a difference in the lives of millions of students! It is our daily goal to meet our public service mission-creating affordable access to higher education. We take pride in educating borrowers on the long-term impact of student loan borrowing and their repayment options! This entry-level clerical wage position provides outstanding customer service to our student loan borrowers. Our knowledgeable staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** PRIMARY DUTIES AND RESPONSIBILITIES Call Center Representatives answer inbound calls handling a variety of complex account issues. Answer questions identify the root cause of the call and research to resolve the customer inquiry upon first contact. Interactions with customers are based on federal regulations, PHEAA objectives, and department policies. Assist customers with troubleshooting online account issues and utilizing online tools that are available. Update customer and account information as needed. Process incoming correspondence, forms, or other documents received from customers. Counsel customers in achieving successful repayment of their student loans. This includes but is not limited to answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation. Handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must complete a 6-week training program that combines lecture and practice on live customer accounts and performs account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High school diploma or equivalent required
    $16 hourly 42d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Chambersburg, PA?

The average customer service representative in Chambersburg, PA earns between $24,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Chambersburg, PA

$31,000

What are the biggest employers of Customer Service Representatives in Chambersburg, PA?

The biggest employers of Customer Service Representatives in Chambersburg, PA are:
  1. Domino's Pizza
  2. U-Haul
  3. Penn Community Bank
  4. Waste Connections
  5. Ann Spangler-State Farm Agent
  6. Nitterhouse Masonry Products
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