Technical Customer Support Representative
Customer service representative job in Columbus, NE
This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
a) Desk side engineer for technical support for customers and their networked computers and peripherals
b) Interface with Senior Management, Company Board, Executives & VIP Users.
Duties include (but not limited to)
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
16. Adhere to ticket response and resolution SLA's as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room
19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components
20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU's, patch panel & structured cabling
21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues
Customer Service Rep - Part Time
Customer service representative job in Columbus, NE
POSITION: Customer Service Representative - Part Time
SHIFT: First / Day Second / Afternoon Third / Night
REPORTS TO: Store Manager
As a Cubby's CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following. 1.Provide a friendly greeting to all customers upon entering the store or on the phone.2.Get to know your customers and use their name.3.Go out of your way to make customers feel important and valued.4.Move quickly to provide fast service.5.Suggestive sell to customers when appropriate.6.Thank customers for their business and invite them back.Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business.
ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
Trash Cans: Emptied, clean and bags tucked out of site
Doors & Windows
Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills
Rugs: Swept and free of trash
Transaction Counter: Clean and organized
Shelves: Clean and dust free
Fast food area: Equipment and prep area clean and organized
Back office and cooler neat and organized
Coffee and Fountain Area: Clean, free of spills and trash
Merchandise: Clean and dust free Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds
Windows & Doors: Clean, no faded or unauthorized signs
Entrance Sidewalk: Clean, stain and trash free
Trash Cans: Clean, not overflowing, and bags tucked
Fuel Islands: Dispensers and nozzles clean
Squeegee's & towels on all islands, windshield buckets full
Car Wash: Sweep inside
Merchandising
Stock, front, and face all merchandise
Bag Ice (if neces.)
All merchandised priced
Cooler fronted and labels faced
Stock fountain, cooler, and freezer
Brew Coffee
No out of date merchandise
Move and build displays.
Sales Counter: Proper Cig. display, products priced
Stock lottery supplies and cigarettes
Misc.
Check in vendors, and gas deliveries
Ability to operate POS, lottery, phone card and money order machines
Attend store meetings
CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team. • People oriented, friendly, enthusiastic, smiles. • Provides upward feedback to management • Respectful and polite • Able to work alone and on a team • Demonstrate a sense of urgency (move fast) • Able to stay busy between customers • Honest • Flexible • Willing to learn • Willing to help associates and customers • Communicates effectively with Store Manager, team members, vendors, and customers • Multi-Task: able to successfully complete multiple tasks independently • Dependable & punctual - consistently reports to work on time and provides proper notice if necessary • Identifies problems and resolves issues quickly and effectively
PROFESSIONAL IMAGE: • Our professional image standards include: • Proper uniform and name tag at all times • No gossiping or profanity • Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only
POSITION REQUIREMENTS:
ABILITY, EDUCATION, AND/OR RELATED WORK HISTORY • Must be in physically good shape and able to lift bend and stand up to eight hours. • Must be able to balance on step stool or step ladder. • Must be able to work in a cooler at a temperature of 32 degrees. • Must be able to lift 25 lbs. • Must be able to do basic math. • Must be able to speak, read and write English and communicate with customers in English.
DISCLAIMER-THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Customer service representative job in Columbus, NE
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus/spiffs
No Weekends
Healthcare Insurance Benefits
Paid time off (vacation, holidays and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within the agency
Requirements
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
Bilingual - Spanish preferred
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
Must be available to work the following schedule: Monday thru Friday (No Weekends)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Personal & Commercial Lines Customer Service Representative
Customer service representative job in York, NE
Job DescriptionThe Personal & Commercial Lines CSR at Todd Anderson Insurance Agency is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Responsibilities
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
Qualifications
Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
Technology and Computer proficiency including agency management systems.
Compensation: $25.00 per month
Looking for the path to the future you want?
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You define your own financial success. Roles can allow you to choose where, when, and/or how you work. You become a trusted adviser in your community. You score a career built to last.
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This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to IIAN Corporate.
Auto-ApplyCustomer Service Representative
Customer service representative job in Columbus, NE
This is a full-time M-F, 35 hours a week position and is located in Columbus, NE and is not a remote position. This position is expected to provide outstanding customer service to bank clients. This position requires exceptional attention to detail while performing multiple duties at one time and providing the highest standard of customer service. Primary responsibilities include handling routine financial transactions and ongoing account support.
Responsibilities:
Process transactions: deposits & withdrawals, cash checks, account transfers, money orders, and cashier checks accurately and according to established guidelines.
Apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.
Maintain cash drawer within cash limits, and ensure cash is secure at all times. Proof daily work at teller station to ensure accuracy
.
Assist with daily branch balancing, including night deposits, ATMs, ITMs, Cash Recyclers, as applicable.
Displays an expertise in all FNB products and services and can effectively cross-sell banking products.
Assist with customer inquiries and direct to proper personnel, if needed.
Provide customer service for FNB debit cards, online banking and mobile banking.
Identify large transactions as defined by regulations and follow proper procedures regarding currency transaction reports.
Educate customers on the use of interactive teller machines and provides technical support while utilizing the video banking technology.
Follow security and audit procedures to eliminate exposure to fraud.
Answer bank telephones and direct calls to appropriate staff.
Treat all transactions with complete confidentiality.
Additional related duties may be assigned as appropriate for the branch.
Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.
Knowledge and Skills:
Excellent verbal, listening, written communication, customer service skills.
Excellent telephone and interpersonal skills
Demonstrates a high degree of accuracy and attention to detail skills.
Proficient computer literacy with knowledge of windows-based computer software.
Bilingual - desired.
Qualifications
High school diploma or GED
Cash handling experience preferred
Ability to work in a fast-paced environment
First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.
Auto-ApplyReceptionist/Customer Care/Administration
Customer service representative job in Norfolk, NE
Company Overview: Marathon Press is a highly successful, well-established publishing company that provides unique, printed and digital marketing, communications, advertising, networking, and partnering solutions to thousands of businesses and organizations in the US, Canada, and Europe. Our clients include small local businesses up to world renowned brands, such as Aston Martin, Bentley, Porsche, Lamborghini, the P.G.A. Tour, and healthcare organizations.
Main Role: Reception Cover Responsibilities: Your friendly and professional demeanor will shine as you handle incoming client questions and direct them to the relevant department or personnel for efficient resolution. Your ability to think quickly, prioritize, and multitask will be essential in managing both reception duties and client support responsibilities.
Administration Responsibilities: In addition to your main role, you will also be sending sales materials out to our Field Sales representatives across the US and mailing books to our sponsors that have advertised in our books. You will be responsible for managing stock control and logging book deliveries.
Customer Care: There will be some occasional client outreach calls included in your duties. Full training will be given.
Qualifications: To succeed in this role, you should possess the following qualifications:
Confidence, friendliness, and professionalism in all interactions.
Effective and efficient problem-solving skills.
Quick thinking, prioritization, and multitasking abilities.
Exceptional interpersonal and communication skills, both written and verbal.
An excellent work ethic and dedication to providing high-quality client service.
Demonstrable experience in client relations, account management, customer services, or business development.
Experience with CRM systems (preferred) and basic working knowledge of Microsoft
Word and Excel (preferred).
Benefit Conditions:
Job Type: Full-time
Starting Salary: $33,200 per year
Benefits:
401(k) matching
Health insurance 75% paid by Marathon
Very Generous Paid time off
Dental insurance
Employee assistance program
Flexible spending account
Life insurance
Vision insurance
Schedule:
Monday to Friday, 8am to 5pm
Experience:
Customer service: 2 years (Preferred)
Work Location: In person
Insurance Client Services Representative
Customer service representative job in Columbus, NE
Highstreet Insurance & Financial Services, Great Plains is Hiring!! We're a relationship-driven independent insurance agency looking for an exceptional Insurance Client Services Representative to join our fast-growing team. Our Client Services Representatives play a vital role in ensuring our clients receive the service they need to properly manage their insurance policies. You are the facilitator of positive and effective relationships with our valued clients and insurance carrier staff.
Who we are:
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly.
We recognize the importance of our employees health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.
What you'll do:
You'll build relationships in and out of the organization, by providing general agency support and support to the agency's clients. You'll be the first point of contact for clients, handling their day-today questions, and other support services. You will assist in the production of new accounts and the retention of existing accounts and provide prompt, efficient, high-quality service to designated accounts in support of Producer activities.
Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewal and/or binders for designated account, as needed, within five days of receipt.
Conducts periodic service calls for designated accounts.
Answers agency phone calls, orders supplies, and conducts general office administration.
Maintains a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims.
Receives phone calls and office visitors requesting quotes.
Actively solicits increases in limits and/or coverages or rounding out accounts through sales to clients at every service contact.
Makes minor policy changes for personal lines coverage as requested by the Agent.
Assists with the everyday flow in the agency including emails, downloads, expiration notices and special projects.
Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
Accounting and bookkeeping, as instructed by management.
Performs other functions as assigned by management.
What you'll need to succeed:
You have excellent written and verbal communication skills, enjoy striving towards goals, attentive to the detail, flexible to adjust to the needs of the day/client, and are team oriented.
Requirements:
High School Diploma or equivalent
Active Property & Casualty license or willing to obtain (materials and fees paid by Highstreet)
Excellent communication skills both written and spoken
Proficient in Microsoft Office
High attention to detail
Learn new technology quickly
Flexible
Team oriented
Benefits:
Employer Paid Life & AD&D
Employer Paid Short- & Long-term disability
PTO
Paid Holidays
401k with employer match
Voluntary Health, Vision, Dental and many other benefits!
About Highstreet Insurance & Financial Services, Great Plains:
Based in Grand Island, Nebraska, Highstreet Insurance & Financial Services, Great Plains is a leading full-service insurance agency providing property and casualty, life and health, employee benefits, and crop products and services. From offices located throughout Nebraska, Highstreet's vast network of specialists provides peace of mind on what matters most and helping our customers protect their legacies.
CSR-Customer Service Representative Full-time & Part-time
Customer service representative job in Norfolk, NE
We have pizza delivery and carryout services as well as dine-in services. We believe in taking pride in our products and service while working in a fun family environment.
Job Description
Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.
Qualifications
Qualifications
Must be 16 years of age or older
Possess basic math and problem solving skills
Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise
Must be cross-trained and perform other workstation duties within the restaurant as needed
Bilingual in certain markets
Non-exempt, hourly position
Job Duties and Responsibilities
Receive and process telephone orders.
Handle sensitive and confidential customer information in a responsible manner.
Execute credit transactions.
Provide quality customer service through positive and professional interaction with customers in person or by phone.
Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun.
Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Make food items to standard within the time frames allotted.
Be able to follow instructions and product guides when making menu items.
Additional Information
Physical Demands
STANDING
: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" - 48".
WALKING
: Walking is generally in short distances for short durations.
SITTING
: Paperwork is normally completed in an office at a desk or table.
LIFTING
: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
CARRYING
: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
PUSHING
: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
CLIMBING
: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
STOOPING/BENDING
: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
CROUCHING/SQUATTING
: Performed occasionally to stock shelves and to clean low areas.
REACHING
: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS
: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
MACHINES, TOOLS, EQUIPMENT, WORK AIDS
: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
EXPOSURE TO
: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, such as couponing. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING:
Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
CSR Trainee
Customer service representative job in Milford, NE
Farmers & Merchants Bank is a family owned, chartered institution with office locations in 12 communities in Nebraska, and about 100 employees. We have everything the bigger banks have - the newest technology, a suite of diverse products and services, and knowledgeable bankers - but with a hometown feel that's open, friendly, and welcoming.
The following is an outline of duties for a Customer Service Representative Trainee.
Essential Functions
· Provide account services to customers by receiving deposits, loan payments, cashing checks, handling withdrawals, recording night and mail deposits, selling cashier's checks, money orders, safe deposit boxes and account offerings. Generally meets customers' needs and expectations with other account services that present themselves.
· Answer questions in person, corresponding professionally on the telephone, mail, and/or e-mail and refers customers to other Bank services.
· Cross sells Bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer's needs by insightful questions and perceptive recognition of customer's circumstances, and by introducing customers to other Bank personnel for additional services.
· Performs Bank operations and security functions by properly inputting transactions, data for account set-up and maintenance. Handles cash drawer and vault transactions to manage cash levels. Participates in dual-control functions and running the image operation.
· Ability to vocally interact with others for extended periods of time.
· Ability to handle cash using physical repetition for extended periods of time.
· Complies with Bank operations and procedures, including the Bank Secrecy Act.
· Follows attendance policies in compliance with the employer handbook.
· Maintains customer confidence and protects Bank operations by keeping information confidential.
· Contributes to team effort by accomplishing related results as needed.
· Assist with tasks and projects as assigned.
Farmers & Merchants Bank offers competitive wages and benefits, including paid time off, a desirable daytime work schedule, and a comfortable and friendly work environment.
Farmers & Merchants Bank is an Equal Opportunity employer. We give consideration to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Auto-ApplyCustomer Service Representative
Customer service representative job in Fremont, NE
Job DescriptionBenefits:
Flexible schedule
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Inside Sales Representative
Customer service representative job in Columbus, NE
Job DescriptionInside Sales Representative Summary: The Inside Sales Representative is responsible for servicing customers by taking orders over the telephone and at the counter for replacement parts and new equipment. Enter orders into the system, pull and ship the orders, and provides after-sales service. Responsibilities also include purchasing activities, order/receiving processes, and data change input. The successful candidate requires strong organizational skills and the ability to work independently and with others.
Inside Sales Representative Essential Duties and Responsibilities:
Receive, identify needs, and fill telephone orders for parts
Advise customers on substitution or modification of parts when identical replacements are not available
Order parts for in-house assembly as well as stock inventory for the location to necessary levels
Control inventory levels, both in and out of the facility
Read catalogs or computer displays to determine replacement part stock numbers and prices
Examine returned parts for defects, and exchange defective parts or refund money
Determine replacement parts required according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Fill customer orders from stock.
Check-in daily shipments via UPS, LTL, & Speedee
Assist with purchasing activities
Provide support to the outside sales personal
Provide technical assistance to customers on the operation of parts, electronics, & equipment.
Train new employees
Other duties as assigned
Inside Sales Representative Experience and Education:
Minimum High School Diploma (or GED or High School Equivalence Certificate)
One to two years of sales experience is a plus
Inside Sales Representative
Customer service representative job in Columbus, NE
The Inside Sales Representative position is responsible for maintaining current customer satisfaction with service and sales, and generate new sales/business thru sales initiatives and goals. Provide professional services with product knowledge, problem solving, and order enhancement.
Reports to: Inside Sales Manager
Minimum Qualifications:
COMPETENCIES
+ Communication Proficiency
+ Customer/Vendor Focus
+ Personal Effectiveness/Credibility
+ Technical Capacity
+ Teamwork
+ Detail-oriented
+ Flexibility
Preferred Qualifications:
+ Bachelor's degree in a technical or business discipline, preferred
+ OR equivalent years' experience with Eclipse business software
+ Two years' industry specific experience, preferred
Working Conditions:
This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Supervisory Responsibilities: No
Essential Job Functions:
+ Provides outstanding customer service to all current and potential customers, mainly via telephone and internet
+ Writes orders with accuracy and in accordance to all sales policies and procedures
+ Maintain current customer base
+ Meet established monthly sales goals
+ Communicates and cooperates with outside sales force and/or other departments for all Frost pertinent activities
+ Communicate process improvement ideas
+ Timely follow-up on all customer orders, quotes, and materials
+ Maintains up-to-date awareness with new and existing products and services
CED is an Equal Opportunity Employer - Disability | Veteran
Guest Service Representative
Customer service representative job in Norfolk, NE
Job Summary: The Guest Service Representative is the first point of contact for guests in a hospitality setting. This role is responsible for providing exceptional customer service, addressing guest inquiries, and ensuring a positive guest experience throughout their stay.
Key Responsibilities:
Greet and welcome guests upon arrival in a friendly and professional manner.
Check-in and check-out guests accurately and efficiently, handling all related paperwork.
Respond to guest inquiries regarding amenities, services, and local attractions.
Assist with reservations and modifications through various channels (phone, email, online).
Handle guest complaints and concerns with empathy and seek resolution to ensure satisfaction.
Maintain accurate records of guest interactions and transactions in the property management system.
Collaborate with housekeeping and maintenance teams to ensure guest accommodations are up to standard.
Provide information regarding hotel policies, procedures, and emergency protocols.
Uphold a high standard of cleanliness and organization in the front desk area.
Qualifications:
High school diploma or equivalent; additional education in hospitality or related field is a plus.
Previous experience in a customer service role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computer systems and software applications related to hotel operations.
Ability to work flexible hours, including evenings, weekends, and holidays.
Skills:
Customer-focused with a friendly and approachable demeanor.
Ability to multitask and manage time effectively.
Professional appearance and behavior.
Knowledge of local area and attractions is an advantage.
Collections Representative
Customer service representative job in York, NE
We are looking for candidates who care. If you are innovative, compassionate, attentive, respectful, and want to achieve excellence, let's find your dream job at York General. Apply today to contribute to high quality patient care through all stages of life!
Position Title: Collections Representative, Patient Accounts - Full Time (FT)
Department: Patient Accounts
Reports to: Director, Patient Accounts
Nature of Work
York General is looking for a full-time, 40-hour-per-week candidate to join our fast-paced office. If you have a love of customer service and are looking for a Monday through Friday day-shift job with excellent benefits, this is the job for you!
Highlights of the Position
Rewarding Career: Help people in our community resolve their debts and improve their financial situations.
Contribute to Healthcare: Play a crucial role in the healthcare system by helping patients understand their medical bills, payment options, and community assistance options.
Great hours: Monday through Friday (8:30am - 5:00pm)
Employee-centered: York General was named Modern Healthcare's Best Place to Work for 12 years in a row!
What You'll Do
Posting accounts receivable payments
Coordinating payment plans, bank loans, and financial assistance with patients
Referring past due balances to collections
Working legal garnishments in cooperation with our designated counsel
What You Need
High School diploma or equivalent
501(r) collections experience preferred
Ability to respond effectively to sensitive inquiries
Skills in problem solving and conflict resolution
York General offers a full benefits package.
Customer Service Representative
Customer service representative job in Columbus, NE
We are seeking a friendly, detail-oriented Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience across all communication channels.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, chat, or social media
Resolve customer issues and complaints in a professional and timely manner
Provide accurate information about products, services, and company policies
Document customer interactions and maintain records in CRM systems
Escalate complex issues to the appropriate department when necessary
Follow up with customers to ensure issue resolution and satisfaction
Meet or exceed performance metrics such as response time and customer satisfaction
Maintain a positive, empathetic, and professional attitude at all times
Customer Service Rep - Part Time
Customer service representative job in Columbus, NE
POSITION: Customer Service Representative - Part Time
SHIFT: First / Day Second / Afternoon Third / Night
REPORTS TO: Store Manager
As a Cubby's CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following. 1.Provide a friendly greeting to all customers upon entering the store or on the phone.2.Get to know your customers and use their name.3.Go out of your way to make customers feel important and valued.4.Move quickly to provide fast service.5.Suggestive sell to customers when appropriate.6.Thank customers for their business and invite them back.Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business.
ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
Trash Cans: Emptied, clean and bags tucked out of site
Doors & Windows
Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills
Rugs: Swept and free of trash
Transaction Counter: Clean and organized
Shelves: Clean and dust free
Fast food area: Equipment and prep area clean and organized
Back office and cooler neat and organized
Coffee and Fountain Area: Clean, free of spills and trash
Merchandise: Clean and dust free Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds
Windows & Doors: Clean, no faded or unauthorized signs
Entrance Sidewalk: Clean, stain and trash free
Trash Cans: Clean, not overflowing, and bags tucked
Fuel Islands: Dispensers and nozzles clean
Squeegee's & towels on all islands, windshield buckets full
Car Wash: Sweep inside
Merchandising
Stock, front, and face all merchandise
Bag Ice (if neces.)
All merchandised priced
Cooler fronted and labels faced
Stock fountain, cooler, and freezer
Brew Coffee
No out of date merchandise
Move and build displays.
Sales Counter: Proper Cig. display, products priced
Stock lottery supplies and cigarettes
Misc.
Check in vendors, and gas deliveries
Ability to operate POS, lottery, phone card and money order machines
Attend store meetings
CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team. • People oriented, friendly, enthusiastic, smiles. • Provides upward feedback to management • Respectful and polite • Able to work alone and on a team • Demonstrate a sense of urgency (move fast) • Able to stay busy between customers • Honest • Flexible • Willing to learn • Willing to help associates and customers • Communicates effectively with Store Manager, team members, vendors, and customers • Multi-Task: able to successfully complete multiple tasks independently • Dependable & punctual - consistently reports to work on time and provides proper notice if necessary • Identifies problems and resolves issues quickly and effectively
PROFESSIONAL IMAGE: • Our professional image standards include: • Proper uniform and name tag at all times • No gossiping or profanity • Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only
POSITION REQUIREMENTS:
ABILITY, EDUCATION, AND/OR RELATED WORK HISTORY • Must be in physically good shape and able to lift bend and stand up to eight hours. • Must be able to balance on step stool or step ladder. • Must be able to work in a cooler at a temperature of 32 degrees. • Must be able to lift 25 lbs. • Must be able to do basic math. • Must be able to speak, read and write English and communicate with customers in English.
DISCLAIMER-THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.
Auto-ApplyCustomer Service Representative
Customer service representative job in Columbus, NE
This is a full-time M-F, 35 hours a week position and is located in Valley, NE and is not a remote position. This position is expected to provide outstanding customer service to bank clients. This position requires exceptional attention to detail while performing multiple duties at one time and providing the highest standard of customer service. Primary responsibilities include handling routine financial transactions and ongoing account support.
Responsibilities:
Process transactions: deposits & withdrawals, cash checks, account transfers, money orders, and cashier checks accurately and according to established guidelines.
Apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.
Maintain cash drawer within cash limits, and ensure cash is secure at all times. Proof daily work at teller station to ensure accuracy.
Assist with daily branch balancing, including night deposits, ATMs, ITMs, Cash Recyclers, as applicable.
Displays an expertise in all FNB products and services and can effectively cross-sell banking products.
Assist with customer inquiries and direct to proper personnel, if needed.
Provide customer service for FNB debit cards, online banking and mobile banking.
Identify large transactions as defined by regulations and follow proper procedures regarding currency transaction reports.
Educate customers on the use of interactive teller machines and provides technical support while utilizing the video banking technology.
Follow security and audit procedures to eliminate exposure to fraud.
Answer bank telephones and direct calls to appropriate staff.
Treat all transactions with complete confidentiality.
Additional related duties may be assigned as appropriate for the branch.
Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.
Knowledge and Skills :
Excellent verbal, listening, written communication, customer service skills.
Excellent telephone and interpersonal skills
Demonstrates a high degree of accuracy and attention to detail skills.
Proficient computer literacy with knowledge of windows-based computer software.
Bilingual - desired.
Qualifications
High school diploma or GED
Cash handling experience preferred
Ability to work in a fast-paced environment
First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.
BackApply
Auto-ApplyCustomer Service Representative Nights and Weekend
Customer service representative job in Fremont, NE
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Paid time off
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Rep - Part Time
Customer service representative job in Fremont, NE
POSITION: Customer Service Representative - Part Time
SHIFT: First / Day Second / Afternoon Third / Night
REPORTS TO: Store Manager
As a Cubby's CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following. 1.Provide a friendly greeting to all customers upon entering the store or on the phone.2.Get to know your customers and use their name.3.Go out of your way to make customers feel important and valued.4.Move quickly to provide fast service.5.Suggestive sell to customers when appropriate.6.Thank customers for their business and invite them back.Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business.
ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
Trash Cans: Emptied, clean and bags tucked out of site
Doors & Windows
Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills
Rugs: Swept and free of trash
Transaction Counter: Clean and organized
Shelves: Clean and dust free
Fast food area: Equipment and prep area clean and organized
Back office and cooler neat and organized
Coffee and Fountain Area: Clean, free of spills and trash
Merchandise: Clean and dust free Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds
Windows & Doors: Clean, no faded or unauthorized signs
Entrance Sidewalk: Clean, stain and trash free
Trash Cans: Clean, not overflowing, and bags tucked
Fuel Islands: Dispensers and nozzles clean
Squeegee's & towels on all islands, windshield buckets full
Car Wash: Sweep inside
Merchandising
Stock, front, and face all merchandise
Bag Ice (if neces.)
All merchandised priced
Cooler fronted and labels faced
Stock fountain, cooler, and freezer
Brew Coffee
No out of date merchandise
Move and build displays.
Sales Counter: Proper Cig. display, products priced
Stock lottery supplies and cigarettes
Misc.
Check in vendors, and gas deliveries
Ability to operate POS, lottery, phone card and money order machines
Attend store meetings
CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team. • People oriented, friendly, enthusiastic, smiles. • Provides upward feedback to management • Respectful and polite • Able to work alone and on a team • Demonstrate a sense of urgency (move fast) • Able to stay busy between customers • Honest • Flexible • Willing to learn • Willing to help associates and customers • Communicates effectively with Store Manager, team members, vendors, and customers • Multi-Task: able to successfully complete multiple tasks independently • Dependable & punctual - consistently reports to work on time and provides proper notice if necessary • Identifies problems and resolves issues quickly and effectively
PROFESSIONAL IMAGE: • Our professional image standards include: • Proper uniform and name tag at all times • No gossiping or profanity • Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only
POSITION REQUIREMENTS:
ABILITY, EDUCATION, AND/OR RELATED WORK HISTORY • Must be in physically good shape and able to lift bend and stand up to eight hours. • Must be able to balance on step stool or step ladder. • Must be able to work in a cooler at a temperature of 32 degrees. • Must be able to lift 25 lbs. • Must be able to do basic math. • Must be able to speak, read and write English and communicate with customers in English.
DISCLAIMER-THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Customer service representative job in York, NE
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus/spiffs
No Weekends
Healthcare Insurance Benefits
Paid time off (vacation, holidays and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within the agency
Requirements
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
Bilingual - Spanish preferred
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
Must be available to work the following schedule: Monday thru Friday (No Weekends)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.