Customer service representative jobs in DeKalb, IL

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

About Us Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work. Personal Lines Customer Service Representative Position Summary The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies. Responsibilities: Respond promptly and professionally to client inquiries via phone, email, and in-person. Process policy changes, endorsements, renewals, cancellations, and billing inquiries. Educate clients on policy coverage, limits, and options to ensure they have appropriate protection. Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests. Maintain accurate and up-to-date client records in the agency management system (Applied Epic). Identify opportunities to cross-sell or upsell additional personal lines products. Assist with new business quoting and application processing as needed. Ensure compliance with all regulatory requirements and internal procedures. Other duties as assigned. Qualifications: High School Diploma or equivalent required; Associate or Bachelor's Degree a plus Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment 1-2 years of experience in personal lines insurance or a customer service role Strong knowledge of personal lines insurance products and industry practices Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook) Excellent communication, interpersonal, and problem-solving skills Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Ability to pass a criminal background check as permitted by law Schedule: Monday-Friday, 8:30am-5:00pm Office Location: 852 W Bartlett Road, Bartlett, IL 60103 Benefits: Competitive Compensation Commensurate with Experience Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where resourcefulness and problem-solving are key? If so, we have the perfect opportunity for you! We're seeking a Customer Support Representative to join our dynamic team. In this role, you'll be the backbone of our account support operations-handling everything from email and phone inquiries to resolving complex issues for drivers and internal stakeholders. Your professionalism and ability to think creatively will make a real impact every day. What You'll Do Serve as the primary support for account managers who oversee fleet operations. Assist with vehicle ordering and provide top-notch customer service for drivers and clients. Manage high-volume email and case inquiries, ensuring accurate documentation in real time. Handle unique challenges-whether it's helping a driver with an impounded vehicle or guiding them through future service needs. Make outbound follow-up calls and maintain clear, professional communication. Utilize internal systems (CARE) to track and resolve issues efficiently. Perform data-related tasks such as creating vehicle selectors, processing billing changes, generating reports, and updating driver information. Use Excel functions (including VLOOKUP and basic pivot tables) to organize and analyze data. What We're Looking For 2+ years of office-based customer service experience Strong written and verbal communication skills Professional presence for virtual meetings (via Teams) Proficiency in MS Office Suite (Outlook, Word, Excel) Ability to multitask across multiple databases and monitors High school diploma or equivalent Typing speed of at least 40 WPM Experience with Salesforce CRM preferred Key Skills Customer Service | Data Entry | Problem Solving | Microsoft Office | Email Communication | Salesforce CRM | Excel (VLOOKUP, Pivot Tables) Why You'll Love This Role: You won't just be answering calls-you'll be solving problems, building relationships, and making a difference for drivers and stakeholders. If you're resourceful, detail-oriented, and thrive on helping others, this is your chance to shine. Ready to join a team that values your expertise and professionalism? Apply today! Job Type & Location This is a Contract position based out of Schaumburg, IL. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Dec 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Regular Your opportunity As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you. What you have Required Qualifications: 1+ years of Client/Customer Service experience Preferred Qualifications: Previous experience in Financial Services/Wealth Management and/or closely related industry. While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses Ability to handle client needs with tact and diplomacy Outstanding written and oral communication skills Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously Ability to build and maintain good cross-enterprise working relationships Basic understanding of brokerage regulations and rules that govern client accounts May be asked to become a Notary In addition to the salary range, this role is also eligible for bonus or incentive opportunities. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.

Job DescriptionDescription: Our Customer Service and Inbound Sales Representatives are key members of our Marketing and Sales team. They ensure delivery of first class, genuine and personalized customer experiences by addressing and supporting the business needs of each customer. They are motivated to serve new and existing customers and assist in generating additional sales revenue. Position is in-office with base pay ($19-$21 per hour) and incentives! Duties and Responsibilities Efficiently handle inbound calls and electronic communications as assigned Manage customer and sales inquiries and provide service and sales support Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system Document customers' requests and ensure proper notation of any customer issue Become a product expert to ensure customers are receiving the best recommendations possible Promote new products when applicable Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders Demonstrate a positive, customer-centric attitude Work well in a team environment and support team members and management Type at least 40 words per minute and perform various data entry tasks Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels Creating leads, prospects, and opportunities in the system for future follow-ups Duties and responsibilities are subject to change based on business needs Requirements: High school diploma or equivalent; some college preferred One or more years of experience in a customer service role; prior experience in a sales environment is a bonus Ability to multi-task in a fast-paced environment with accuracy Genuine desire to help others, recommend products and solutions, and close sales Excellent interpersonal, verbal and written communication skills Proficiency using MS Word, Excel, Outlook, internet browsers, writing basic business emails Data entry skills - alpha and numeric - demonstrating speed and accuracy Math skills - addition, subtraction, multiplication, division and percentages Must be punctual and have good attendance Previous experience with a CRM system is a plus Barco Products is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

#IND123 #IND456 Inside Sales Representative is onsite Pay: Year 1 OTE $90,000, uncapped commission Paid training ($17.00 per hour for the first week) and sign-on bonus ($750) $14.50 per hour increases to $15.00 per hour at 90 days Commission paid every 10 days (after training for one week, eligible for commission) Sample biweekly hourly pay at 90 days: $48.00 per hour for that pay period Type: Direct hire Schedule: Must be open to department hours M-Sat 8:00 AM to 9:00 PM CST Typical schedule: (4) days 8:00 AM - 4:30 PM, (1) late shift 12:30 PM - 9:00 PM CST Saturday OT available, Saturday department hours 8:00 AM to 7:00 PM CST Monday-Friday: 8:00 AM - 4:30 PM Start date: Tues, Jan 6 Career outlook: Uncapped earnings, fitness center, game room, full benefits including 401k with match, room to grow into other departments or team lead roles. Job description: Make outbound calls (typical talk time 3-5 minutes) using an automated dialer to connect with homeowners who have requested information Take inbound calls from interested homeowners and answer questions about bath, shower, and wall surround solutions Schedule free in-home consultations for homeowners to explore product options Represent the brand with energy, professionalism, and a customer-first attitude Educate, persuade, and close 40% conversion average Requirements: Must have (1)+ year of sales or outbound experience with overcoming objections, scheduling appointments, collections, door to door sales or similar relatable experience. They do not want to see regular customer service call center representatives, there must be that "sales" piece. High school diploma or equivalent Background check required

Job DescriptionDescription: · Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes. · Responds to customer needs, concerns, and complaints · Consults with clients on products and necessary equipment · Obtains all documentation to be scanned and batched at the Branch · Manages all follow-up functions with the account, post set-up · Oversees all transactions coming from a specific account(s), including all referral sources · Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment · Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s) · Troubleshoots any issues that may arise with the accounts and any relevant on-site departments · Assists in the utilization process, as well as, transitioning patients to capitation switch-outs · Coordinates patient services and scheduling set-up · Identifies and develops strategic relationships within the institution that will enhance patient care · Performs timely follow-up on all delivered products/services · Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis · Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team Requirements: High School diploma required At least 2 years of related customer relationship experience, preferably in DME, or medical-related services Demonstrated ability to build and maintain solid working relationships with internal and external customers Participate in training and development to become qualified to perform the essential job functions Geographically located within the assigned territory Must possess a Valid Driver's License Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

***THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN AREA AND WHO ARE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP*** Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include: Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television. Essential Duties and Responsibilities: Initiate outbound calls to potential customer leads for sales consultations and quotes Serve as initial point of contact for potential customer via phone Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation Document and update customer interaction within customer relationship management (CRM) system Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution Exceed customer service expectations by providing an outstanding experience to every potential customer Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality Promote teamwork through consistency, reliability, and group cohesiveness Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: High School Diploma or equivalent. Previous experience in a dynamic call center or customer service role Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball'. Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a •roll up your sleeves• and "today not tomorrow" mentality. Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion. Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction. Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization. Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions. Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities or Certifications: Understand and broad knowledge of financial software Strong mathematical skills Travel Requirements: No travel required. Overtime/Additional Hours Requirements: May be requested to work overtime on evenings and weekends dependent on business need. Physical Requirements Normal Office Environment Indoor work in a climate-controlled environment. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Diversity and Inclusion Statement Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IL - Villa Park U.S. Starting Hourly Wage: $18.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IL - Villa Park Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No

Job Description Kingland Construction Services is seeking a motivated and customer-focused Remote Call Center Representative to join our dynamic team. This role is essential in delivering exceptional service to our clients and supporting our operations through clear, professional communication. As a Remote Call Center Representative, you will be the first point of contact for customers, providing timely assistance and resolving inquiries efficiently. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity is for you. Responsibilities Respond promptly and courteously to inbound customer calls and messages. Identify customer needs and provide appropriate solutions or escalate as needed. Document all customer interactions thoroughly in the company's CRM system. Collaborate with team members and supervisors to improve service processes. Stay informed about company products, services, and policies to assist customers effectively. Meet or exceed individual and team performance targets. Qualifications & Skills High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Comfortable using computers and learning new software applications. Ability to work independently in a remote environment while managing time effectively. Benefits Competitive compensation with performance incentives. Opportunities for professional growth and development. Supportive and inclusive company culture. Access to training and resources to help you succeed. Powered by ExactHire:189870

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance . Hours: Part time hours Monday and Wednesday 10 am - 6 pm Friday 8 am to 6 pm Saturday 8 am to 4 pm Pay $ 20.00-25.00 Experience: 1 year of medical or hospital call center. 6 months of experience in a call center or customer service role Must be bilingual of Spanish and English Speaking Handling inbound and outbound calls Providing information to patients Assistance with appointment scheduling Strong verbal communication skills. Familiarity with call center systems and healthcare software is beneficial. Must be able to understand medical terminology and healthcare processes Benefits: Medical, Dental, Vision after 90 days 401K after 1 year of employment 2 weeks paid vacation after 1 year of employment 1 week of sick time after 90 days

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions 1. Follow up on distributed leads 2. Generate store traffic and contribute to the markets success 3. Handle customer inquiries both by phone and text 4. Support sales force by generating sales leads 5. Follow communication scripts when handing different topics 6. Research required information using available resources 7. Provide customers with product and service information 8. Candidates should be able to take feedback and criticism to improve productivity and character Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies 1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. 2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. 3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. 4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Monday - Friday. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience 1. Previous office experience 2. Proficient in Microsoft Office 3. Knowledge of customer service principles and practices 4. Experience in a call center or customer service environment 5. Data entry and typing skills (including 10 key) Additional Eligibility Qualifications (Knowledge, Skills, Abilities) 1. Positive attitude 2. High school diploma or equivalent; college degree preferred 3. Minimum two years of related work experience 4. Effective communication skills 5. Interest and understanding of technology products and services 6. Business ownership mentality AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation $16/hr + Commission

Job DescriptionDescription: At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry. Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focus on receiving and inventory management of HALO's products. This opening is for 1st shift, working Monday through Friday from 8:00am - 4:30pm. Responsibilities Prepare packages and process shipments using UPS, FedEx, third party shipping system Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list Count inventory, track packages, post freight to purchase orders and process returns Load and unload trucks as well as put away stock Answer questions regarding inventory, shipping, freight and supplies Check and respond to company emails Work on fulfillment and kitting projects Make bins and labels for new program merchandise Maintain neat and orderly appearance of entire warehouse Operate forklifts, stand-up electric pallet jacks and manual pallet jacks Requirements: Must be at least 18 years of age or older with the ability to read and speak English for safety purposes High School diploma or GED required 1+ years of receiving experience, previous warehouse experience and forklift license preferred Basic skills in Microsoft Word and Outlook preferred Motivated by deadline-oriented work environment Able to work overtime when required Ability to lift up to 50 pounds unassisted Pushing and pulling up to 200 pounds with assistance of rolling carts Compensation: The pay rate for this role is $15.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). More about HALO At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry. Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking. Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable. Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands. Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work. HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

Job DescriptionA Quick Story… A daughter living in California calls our office. Her dad-an 82-year-old retired engineer-is being discharged home tomorrow. She's overwhelmed, emotional, and unsure what to do next. On the other end of the phone, you pick up. Your calm voice steadies her. Your confidence reassures her. Your scheduling skill puts an Intake nurse, preceptor and caregiver in place within hours. And when she sighs with relief and says, “Thank you. I can breathe now,” -you feel the impact of your work. That's what we mean by Client Success Specialist. At IHCI, you don't just create schedules. You create peace of mind. Do you thrive in a fast-paced environment where people depend on you to keep things running smoothly? Do you value compassion, professionalism, and serving families with excellence? At In-Home Caregivers of Illinois, we help seniors age safely at home with nurse-practitioner-led support. We're growing-and we're hiring a Client Success Specialist who will be the steady, organized, compassionate “heartbeat” of our office. What You'll Do This role is perfect for someone who loves coordinating, communicating, and helping families feel supported. Your responsibilities will include: Managing caregiver schedules with accuracy and urgency Filling open shifts and responding to same-day changes Communicating clearly with caregivers and client families Providing a warm, professional customer experience Supporting long-distance family caregivers with updates Collaborating with our nursing team for safe care delivery Maintaining notes, schedules, and documentation in our system You are the connector-the person who ensures clients never feel forgotten, and caregivers always know where they need to be. What We're Looking For You're a great fit if you are: Strong in communication (warm + professional) Organized and able to multitask Emotionally steady under pressure Detail-oriented and reliable Compassionate with a heart for seniors Skilled at coordinating people and schedules Experience in home care, healthcare, staffing, or customer service is a plus. Why Work With Us Purpose-driven, nurse-led organization Supportive environment that honors your growth Stable work with meaningful impact Leadership that values integrity, compassion, and excellence You directly influence how families experience safety and peace PTO, life insurance, retirement accounts and more... Apply Today If you're ready to bring your gifts, your professionalism, and your heart for serving families, we'd love to meet you.

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry. Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focus on receiving and inventory management of HALO's products. This opening is for 1st shift, working Monday through Friday from 8:00am - 4:30pm. Responsibilities * Prepare packages and process shipments using UPS, FedEx, third party shipping system * Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list * Count inventory, track packages, post freight to purchase orders and process returns * Load and unload trucks as well as put away stock * Answer questions regarding inventory, shipping, freight and supplies * Check and respond to company emails * Work on fulfillment and kitting projects * Make bins and labels for new program merchandise * Maintain neat and orderly appearance of entire warehouse * Operate forklifts, stand-up electric pallet jacks and manual pallet jacks Requirements * Must be at least 18 years of age or older with the ability to read and speak English for safety purposes * High School diploma or GED required * 1+ years of receiving experience, previous warehouse experience and forklift license preferred * Basic skills in Microsoft Word and Outlook preferred * Motivated by deadline-oriented work environment * Able to work overtime when required * Ability to lift up to 50 pounds unassisted * Pushing and pulling up to 200 pounds with assistance of rolling carts Compensation: The pay rate for this role is $15.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). More about HALO At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry. * Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking. * Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable. * Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands. * Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work. HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

Full-time Description ABOUT US Stillman Bank is a local, community bank founded in 1882. Started in Stillman Valley, IL, we have grown to 6 locations throughout Ogle and Winnebago counties. Our organization is owned by shareholders and shareholder families, some of which span back 3 generations. WHAT WE DO: We provide comprehensive financial solutions that support the well-being of our customers and strengthen the communities we serve. HOW WE DO IT: Remain committed Take Ownership Build Relationships Cultivate Growth Be Intentional WHY WE DO IT: We will grow our legacy as a strong, stable, independent community bank where customers want to bank, individuals want to work, and shareholders want to invest. ABOUT THE ROLE The Call Center Representative promotes a positive banking experience for telephone customers by resolving their concerns and providing assistance, guidance and information concerning their accounts, as well as other available banking products and services. You will: · Establish a positive banking experience for customers by responding to calls in a quick, courteous and friendly manner. · Listen attentively to customer questions, problems or concerns, asking appropriate questions for clarification in order to achieve a clear understanding of the issue. Provide answers and respond appropriately in a patient, thoughtful manner. · Maintain a working knowledge of bank operations, products, services and policies, including electronic-based applications, and communicate information to customers in clear and simple terms. · Communicate accurate customer information and issues to subsequent bank personnel when transferring a customer call, thereby eliminating the need for customers to repeat their circumstances multiple times. · Resolve customer complaints by investigating and researching complicated issues and respond back to the customer the same day. · Keep supervisor informed of significant issues and documents such on the Quality Control Report. · Demonstrate sound judgment and exercise discretion while resolving issues and problems. · Seek opportunities to promote and sell additional banking products and services to telephone customers. · Call new account customers after a reasonable amount of time has passed since their initial visit, to follow-up on their satisfaction with their banking experience, and to identify any service issues that may exist. Refer service deficiencies to other appropriate staff for resolution and documents issues on the Quality Control Report. · Review and verify the accuracy of data maintenance related to deposit and individual retirement accounts. · Enter and retrieve customer data using applicable software. · Prepare reports and correspondence as needed. · Support the overall objectives of the bank. · Perform other duties or functions as assigned. This is an in-office position working 40 hours per week in a typical office environment. Significant standing and walking required. Some lifting up to 50 pounds required for coin bags. Significant use of hands for cash handling tasks. Requires the ability to operate numerous types of office equipment such as computers, keyboards, printers, scanners, fax machines, copiers, calculators, cash and coin sorting equipment and telephones. Occasional lifting, carrying bending, kneeling, stretching and stooping required. Requires the ability to spend significant time reading paper documents and computer screens. Requirements ABOUT YOU · Associate Degree in finance or banking preferred along with some experience in a customer service banking environment. In lieu of a formal degree, two or more years of appropriate experience in banking and customer service. · Previous experience in an inbound call center environment is desirable. · Skilled in the use of computer data entry and retrieval systems, as well as Microsoft Office applications. · Effective verbal and listening skills required. Friendly, patient, courteous and professional demeanor when speaking with a customer or the public is essential. ABOUT COMPENSATION AND BENEFITS We believe our employees are our greatest asset and deserve competitive pay and benefits. We regularly review our compensation and align our ranges with market data for our geography, industry, and institution size. Paid time off is available upfront, including paid vacation time, paid flex (personal) time, paid volunteer time off, paid time for wellness visits and 11 paid holidays. We partner with Blue Cross Blue Shield of Illinois to offer 2 health plans, dental insurance, and vision insurance. The bank pays for short-term disability, long-term disability, and life insurance on your behalf. You can purchase additional life insurance for yourself, a spouse, or dependents at a group rate. Discretionary 401k match and profit-sharing contributions are made on your behalf once you have met the eligibility requirements. EEO Statement: Stillman Bank is an Equal protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Opportunity Employer. We will consider applicants for our positions without regard to any category Salary Description $16.00 - $19.00

Driven by a passion for service and delivering exceptional customer experiences. Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries which contributes to the timeliness of resolution. Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Responsible for resolving issues upon first contact and escalating more complex matters as needed. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf to ensure the service levels are met. Confidently resolves routine issues with efficiency and sound judgement, while recognizing when to escalate more complex situations to ensure timely and effective solutions. Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Effectively explains processes in a simple, understandable manner and ensures teammates stay informed through consistent and collaborative communication. Adheres closely to established procedures while maintaining a strong focus on accuracy and quality to ensure thorough and consistent case handling. Achieves high teammate satisfaction and service quality scores Establishes and nurtures trust with diverse stakeholders by tailoring communication and interactions to suit the audience whether physicians, leaders, or colleagues -ensuring clarity and professionalism. Driving impact in service delivery by optimizing processes, engaging diverse stakeholders, and streamlining operations to cultivate a customer-focused mindset.

With several Northern Cook and Lake County locations, Josselyn, a nonprofit community mental health center, has been serving people since 1951. Today, Josselyn is known for its commitment to providing not only high-quality and affordable care, but excellent care for more than 7,500 children, adolescents and adults annually. Josselyn made history and was honored in 2025 as the only nonprofit named to Crain's Chicago Business Fast 50 list for the second consecutive year! Job Summary The Floater Client Access Specialist serves as the first point of contact for clients, visitors, and staff, playing a vital role in creating a welcoming and supportive environment. This position combines front desk reception responsibilities with intake support to ensure a seamless entry point into services. Although, based out of Josselyn's Northbrook office, this position requires working across multiple sites: Grayslake, Waukegan, Highland Park, and Northbrook to provide coverage. Schedule This is a Monday - Friday schedule with a rotating Saturday requirement. Candidates must be available to work all shifts - hours are not flexible. Opening Shift: 8:30 AM - 4:30 PM Mid Shift: 11 AM - 7 PM Closing Shift: 1 PM - 9 PM Saturday (rotating) Shift: 9 AM - 2 PM Hourly Rate: $18 - $18.87 ($32,760 - $35,252) based on experience Essential Responsibilities and Metrics: Greet and check in clients and visitors with professionalism and warmth, ensuring a positive first impression. Collect client copayments at the time of check-in, issue receipts, and ensure accurate documentation in accordance with billing procedures. Monitor missed payments and maintain records of clients who fail to pay at check-in or after virtual appointments; document appropriately and notify the assigned clinician Answer incoming calls, direct inquiries appropriately, and provide accurate information about services. Ensure completion of in-person opening paperwork by scanning, uploading, and updating the electronic health record (EHR) accurately and in a timely manner. Promptly process walk-in clients, ensuring timely service and appropriate documentation. Maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational guidelines. Collaborate with clinical and administrative staff to ensure timely communication and coordination of client care. Monitor waiting areas and ensure they are clean, safe, and welcoming at all times. Support additional administrative tasks as needed, including mail handling, supply ordering, and general office support. Qualifications: High School Diploma or equivalent Prior experience as a receptionist in a behavioral health or healthcare related field HIPPA experience Competency in Microsoft Office365 applications including: Word, Excel, and Outlook and Zoom Consistent, reliable, professional dress, and manner Excellent written and verbal communication skills Excellent time management skills Coverage in Northbrook, Highland Park, Grayslake, and Waukegan required