Customer service representative jobs in Kahului, HI

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Customer Service Agent - Kahului - Full-Time (5k Sign-On Bonus)
Alaska Airlines 4.5
Customer service representative job in Kahului, HI
Company Hawaiian Airlines The Team At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world! Role Summary As a member of the customer service team with Hawaiian Airlines, you will be engaging guests with care and creating remarkable experiences while assisting with travel needs. You will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is a union represented position. Key Duties Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment. Receives, unloads, unpacks, checks and identifies all incoming material. Sell tickets, process ticket changes, create and book reservations. Ensure FAA, Company and airport regulations are followed. Enforce safety/security measures and protect sensitive zones. Account for cash and credit card transactions. Check and correct airport reports and other documents. As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers. Identify and escalate issues as required. Perform other related duties as required. Additional Details Exposed body art, including exposed body piercing (other than a single pair of earrings) and tattoos, is unacceptable. Job-Specific Experience, Education & Skills Required Possess computer skills with the ability to learn and use new software applications. Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns. Ability to meet the physical demands of the position, which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently. Must be able to bend, stoop squat, reach and grasp. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Flexible to work varied shifts including nights, weekends, and holidays. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Previous airline experience. Customer service experience in the hospitality industry. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Starting Rate USD $16.00/Hr. Total Rewards Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. Apply by 7:00 PM Pacific Time on 1/10/2026 FLSA Status Non-Exempt Employment Type Full-Time Requisition Type Frontline Regular/Temporary Regular Location Kahului L: #LI-B We can recommend jobs specifically for you! Click here to get started.
$16 hourly Auto-Apply 4d ago
Reservation Agent
Blue Hawaiian Helicopters 4.3
Customer service representative job in Kahului, HI
As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.
$33.4k-48.4k yearly Auto-Apply 60d+ ago
Airport Agent - Customer Service
Envoy Air Inc. 4.0
Customer service representative job in Kahului, HI
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) NEW PAY RATE: $21.02 (Includes seasonal premium) * only local candidates will be considered Responsibilities How will you make an impact? Responsibilities * Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees * Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings * Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time * Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner * May work in the Baggage Service Office to track the location of baggage and handle passenger questions Qualifications Who are we looking for? Requirements * Minimum age: 18 * High school diploma, GED, or international equivalent * Must possess at least one form of TSA-acceptable identification for business travel purposes. * Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off * Flexible to work additional hours with short notice when operationally necessary * Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. * Must be customer focused, detail oriented, and interested about the airline industry * Able to communicate in a clear, polite, and friendly manner * Must be comfortable working with computers and ability to learn new computer programs * Must be able to read, write, fluently speak, and understand the English language * Authorized to work in the United States without sponsorship * #EnvoyOversight Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
$21 hourly Auto-Apply 5d ago
Part Time Customer Service Associate
Hertz 4.3
Customer service representative job in Kahului, HI
As a Part Time Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. Wage: $16.50 hourly Apply today and shift your career into drive for tomorrow! Responsibilities: Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. Welcome each customer with a smile. Proudly represent Hertz with your professional appearance, language and behavior. Focus on providing a clean and safe vehicle, to every customer, every time. Take ownership of each customer's service experience by immediately owning and resolving issues. Be proud of our brand and the role you play in our success. Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. Build brand loyalty. Utilize company approved sales and service techniques when determining customer wants and needs. Offer optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Provide customers assistance with directions, maps, local area information, appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at the time of vehicle return. Prepare the Rental Agreement Folder with all required information. Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues. Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Skills: Passion for customer service and attention to detail - Goes the extra mile Self-motivated to achieve and exceed targeted goals Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. Proficiency in English Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$16.5 hourly Auto-Apply 1d ago
OGG Airport - FT Customer Service Agent
Southern Airways Corporation 3.7
Customer service representative job in Kahului, HI
At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Calculating Weight/Balance and assigning seats in the plane accordingly. Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After additional training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order Great customer service attitude and a willingness to “find a way” as opposed to “I can't,” where applicable. Any other duties as assigned REQUIREMENTS Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated QUALIFICATIONS Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Activity Approximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time Varied: 100% Degree of Hand Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Benefits: Competitive Salary: Attractive compensation package based on experience. Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance. Retirement Plans: Employees can enroll in our company's 401(k) plan. Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year. Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available) Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
$31k-36k yearly est. Auto-Apply 60d+ ago
Reservation Agent
Air Methods 4.7
Customer service representative job in Kahului, HI
As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.
$33.4k-48.4k yearly Auto-Apply 60d+ ago
Veterinary Customer Service Representative - Lead
Thrive Pet Healthcare
Customer service representative job in Kahului, HI
Central Maui Animal Clinic is seeking an experienced full-time LEAD Veterinary Customer Service Representative to join their team! We are the only 24 hours Emergency Veterinary Facility on Maui! We offer an incredible benefits package including medical, dental, vision, 401k, life insurance and fantastic pet benefits! Position Overview The purpose of this position is to provide outstanding client service. answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff. To succeed in this role you will be someone who enjoys working with people and diverse clients and is caring, friendly, and efficient. You will create a warm and welcoming impression. Remain professional and courteous while handling multiple tasks with many interruptions. Primary Responsibilities Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members. Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills. Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member. Communicates with clients as needed regarding invoices and the medical status of their pets. Maintains knowledge of current wellness-care standards and common medical problems. Schedules appointments to meet the clients' needs and most efficiently use veterinarians' and staff members' time. Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database. Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms. Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members. Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed. Performs other duties as directed. Additional Responsibilities: * Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive, and engaging experience for team members resulting in positive engagement scores and low turnover rates. * In coordination with clinic's leadership (Practice Manager, Medical Director, Leads, etc.) help sustain an environment that supports team members in doing their jobs well, ensuring each team member receives the prescribed training and feedback, and meets the required qualifications for their position through coaching peak levels of productivity, efficiency, and teamwork. * Engage in the team's wellbeing, focus on personal connections and check-ins to best understand, and implement the appropriate level of support resulting in positive job satisfaction scores. * Address all team member concerns and issues, following up and communicating with Practice Manager. * Address emergent issues, including client escalations and urgent requests to ensure positive client satisfaction scores, following up and communicating with Practice Manager. * Act as the Thrive Ambassador to the clinic team by educating, modeling, and supporting company initiatives to ensure engagement and compliance with all programs. Key Qualifications: * Prior experience working as a veterinary CSR/receptionist. * Possess a high level of customer service, multi-tasking, and communication. * Preferred: prior experience as a lead/supervisor or management position. * Availability to work all shifts, including evenings and weekends. * Ability to meet essential job function attributes including: o Ability to routinely lift 40+ pounds; ≥ 50 pounds with assistance. o Frequent/extended standing, kneeling, bending, crouching, reaching - often in awkward positions. o Exposure to all types of hazard situations/chemicals, including, anesthetic and sterilant gases, radiant energy, infectious diseases, potentially irritant cleaning solutions, potentially aggressive animals. * Reliable attendance and punctuality Preferred: At least two years' recent experience in an office or medical environment, with increasing responsibilities. Schedule: 4x10 hour day shifts Compensation: $20-$22 /hour, actual rate will be determined based on your skillset and experience. Apply today!
$20-22 hourly Auto-Apply 1d ago
Customer Service Representative - Kahului, HI
Kedia Corporation
Customer service representative job in Kahului, HI
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$32k-42k yearly est. 7h ago
Customer Service Rep (Puunene)
Domino's Franchise
Customer service representative job in Kahului, HI
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Job Description General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Qualifications JOB REQUIREMENTS You must be 16 years of age or older. Additional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$32k-42k yearly est. 12d ago
Customer Service Representative
State Farm Agency-Makawao 3.9
Customer service representative job in Makawao, HI
Job Description State Farm Agency, located in Makawao, HI is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to: Answer phones and greet clients. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. You will receive: Base pay Valuable experience Growth potential/Opportunity for advancement within my office Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Ability to work in a team environment Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Property Casualty license (must be able to obtain) Life and Health license (must be able to obtain) This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$40k-46k yearly est. 14d ago
Customer Service Representative/Bank Teller
Finance Factors Ltd. 3.7
Customer service representative job in Kahului, HI
✨ Passionate about Hawai‘i and helping people thrive? Join the Finance Factors ‘ohana! We're a family-owned company with over 70 years of history, dedicated to supporting our community. And guess what? Our employees voted us one of Hawai‘i's Best Places to Work three years in a row - 2023, 2024, and 2025! At Finance Factors, we help generations of Hawai‘i's people reach their financial goals - whether it's buying a home or building savings. Our work matters, and so will yours. Why Join Us? 💰 Competitive Pay: Starting at $18/hour. 🎯 Quarterly Bonuses: Performance-based incentives for CD sales 📈 Career Growth: No banking experience? No problem! We provide thorough training to help you succeed 🌴 Make a Difference: Help generations of Hawai‘i's people reach their financial goals What we're looking for: Our Kahului branch is on the hunt for friendly, customer-focused teammates who love helping people and bring a can-do attitude. Banking experience? Cool, but not required - we'll train you to feel confident and crush it!Perfect for recent grads looking to stay local and start strong. Hours: Monday - Thursday: 8:30 AM - 4:30 PMFriday: 8:30 AM - 5:30 PM ✅ What you'll need: High school diploma (or equivalent) Personable, friendly, and enjoys helping others Basic computer skills Willingness to learn and grow Positive attitude and team player Dependable, quick learner, and detail-oriented We're proud to be an Equal Opportunity Employer. At Finance Factors, everyone belongs, and everyone thrives. Ready to be part of something meaningful? Join us and make a difference, one dream at a time.
$18 hourly Auto-Apply 46d ago
Marketing Representative
Paradigm Senior Living
Customer service representative job in Kahului, HI
Diligently and conscientiously devote full and exclusive time and attention and best efforts to the job responsibilities. Demonstrate good judgment and sound discretion on a consistent basis that ensures complete occupancy of The Community at the earliest time possible. You will be required to follow and actively participate in all resident orientation practices and procedures which have been and will continually be developed to ease the disorientation, confusion and withdrawal for each new resident. Explain the amenities, routines and services of The Community and your department. Personally get to know the residents by communicating with other team members and through direct conversation with residents. Participate in all required training, orientation, meetings and programs offered by The Community. Request any additional guidance, training, and support as necessary to make your work at The Community the most productive possible. Conduct in-depth interviews with prospective residents and other necessary parties to determine qualifications for residence in The Community and to make referrals to other facilities as may be necessary. Be fully prepared to discuss the following with prospective residents, their families, as well as community professional referral sources: the facilities and services of The Community during assigned working hours and at such other times as may be requested by prospective residents or management. Provide definitive follow-up to all inquiries made by prospective residents concerning The Community and the services it offers. Develop an action plan consistent with the approved marketing plan and the policies and procedures of The Community that will best ensure the success of obtaining executed Residency Agreements with reservation fees as soon as is practical. Direct the processes and communications for and efficient and effective coordination of move-in for new residents. Work with established systems to generate leads on qualified prospective residents and to convert leads to current residents. The methods used to implement this system should encompass telemarketing, office procedures, seminars and effective follow-up, and must be logical, simple and effective, while still allowing for accountability. Accurately prepare and submit, according to the established reporting schedule, the property's weekly marketing recap, daily census summary and all other reports as may be required from time to time. Maintain accurate and appropriate records for each resident, prospective resident, and referral source of The Community and maintain the confidentiality of said files at all times. Must be proficient with and demonstrate continual improvement in 'hands on' use of Computer based CRM (Customer Relationship Management) database software (data input, storage, retrieval, and reporting), MS Word, Excel and other applications used by The Company to maintain and track leads and manage sales and marketing activities, and communicate effectively with prospects, referral sources, and other team members. Actively participate in the outreach activities to the local community for the purpose of promoting the image and reputation of the retirement community. Cooperate fully with the marketing plan of The Community including cooperation with and assistance to other members of the marketing and operations staff to effectuate maximum marketing results. Identify overall trends in the marketplace that would indicate adjustments to be made in the overall marketing strategy for The Community or in individual instances. When appropriate, serve as a contact person for members of each resident's family. Act as Paradigm Senior Living 's primary liaison with prospective residents, which includes a professional demeanor that communicates to prospective residents the corporate philosophy of service, good will and interest in their unique needs. Identify and generate leads on prospective residents and referral sources and develop effective strategies on a case-by-case basis to have leads become future residents of The Community. Monitor and report information received from prospective residents concerning shifts in preferences, values and attitudes to the Marketing Director and develop an action plan that is consistent with the overall marketing plan for the property. Advise Paradigm Senior Living of any operating problems and ways of improving operations at The Community. Participate in all training programs offered by The Community. Treat as confidential, any information obtained concerning the customers and personnel of the property and Paradigm Senior Living, or their business, products, techniques, methods, systems, price books, advertising, plans, and policies. Employee will not, during employment or any time thereafter, disclose such information in whole or in part, to any person, firm, or corporation for any reason or purpose whatsoever. From the time employment commences until the termination thereof, employee shall communicate and channel to employer, all knowledge, business, and other matters of information which could concern or be in any way beneficial to the business or the employer, whether acquired by employee before or during the term of his/her employment, provided, however, that nothing hereunder shall be construed as requiring such communications where the information is lawfully protected from disclosure as a trade secret of a third party. Any such information communicated to the Employer shall be and remain the property of the Employer, notwithstanding the subsequent termination of his / her employment. Perform such other tasks as may be required from time to time by his / her immediate supervisor or an officer of Paradigm Senior Living.
$47k-63k yearly est. 56d ago
Marketing Representative OPC
Description This
Customer service representative job in Kihei, HI
As a Marketing Representative - Off Property Contact, you will be responsible for the generation of leads, promotion/booking of eligible vacation ownership presentations, and the promotion/sale of vacation packages where applicable to Hilton Grand Vacations Owners, Club Members and other qualified customers. WHY DO TEAM MEMBERS LIKE WORKING FOR US: Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative - Off Property Contact have targeted annual earnings of $60,000 per year, with some Team Members earning substantially more based on their individual performance. HGV Offers Day One Team Member Benefits! Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Recognition Program and Rewards Team Member Travel Program - enjoy discounted rates at incredible properties around the globe 401(k) program with company match Paid Sick Days Numerous learning and advancement opportunities Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification. SCHEDULE DETAILS: Our Marketing Representative - Off Property Contact will work a flexible schedule to include weekends and holidays. What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma/GED Able to work flexible schedules including mornings, evenings, weekends and holidays Fluency in English (speak, read, write) Basic computer proficiency with the ability to learn Self-motivated and goal oriented with excellent communication & verbal presentation skills with the ability to persuade others and overcome objections It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Timeshare sales or marketing experience Experience selling and booking tours/activities (concierge services) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Distribute approved promotional information and incentives to visitors. Provide customer/concierge services and island activity information/booking services as needed. Assist in the implementation and tracking of current and future marketing programs.
$60k yearly Auto-Apply 60d+ ago
Guest Services Representative
Krispy Kreme-Maui 4.7
Customer service representative job in Kahului, HI
Job Description Starting pay is $15 for Guest Service Reps - AM & PM Schedules Available Starting wage varies based on experience We offer our Guest Service Reps benefits and perks -- here are a few: Blue Cross Blue Shield Medical Insurance Dental & Vision Insurance Domestic Partner Benefits Paid Time Off 401(k) Join our Krispy Kreme Family! With over 80 years serving local communities, Krispy Kreme is an iconic and well recognized brand. We hire and care for team players that have a superior commitment to guest service and product quality. We pride ourselves in offering continuous growth for our Team Members and Managers and are pleased to offer benefits such as flexible schedules, paid vacation, medical, and a dining discount. Krispy Kreme Pacific NW is the approved Krispy Kreme Franchisee for the Pacific Northwest, Hawaii, and British Columbia (excluding Tri-Cities and Yakima, WA). EOE. We participate in E-Verify / Participamos en E-Verify Guest Service Representatives (GSR) are responsible for exceeding guest expectations by providing efficient, friendly guest service. Ensures that all doughnut, baked goods, Kool Kreme ice cream and coffee products are fresh and meet Krispy Kreme standards. Maintains store cleanliness in the lobby and in the back of the house. Teamwork, enthusiasm, and a high energy level are necessary for success in this position. ESSENTIAL FUNCTIONS: Includes the following (other duties may be assigned): Greet guests with a sincere smile and listen carefully to their needs. Fill guest orders accurately and quickly. Accurately accept payment from the guest and provide correct change to the guest when working the cash register. Accurately account for and balance all sales, receipts, and cash. Become proficient in the POS system within 2 days. Ability to expedite ice cream cones, shakes and sundaes in a timely manner that meet Kool Kreme standards. Suggestively sell and up-sell other products including but not limited to: second dozens, specialty beverages, collectibles, fountain and bottled beverages. Stock and rotate doughnuts and baked goods in display case and rolling racks Maintain awareness of doughnut inventory. Safely operate doughnut-making equipment, processing equipment, coffee machine, and all other equipment as necessary. Wash, sanitize, and dry all items placed in the utility area, all doughnut making utensils and machinery, or any other item requested by management. Assist with the general cleanliness of the back and the outside of the store. Follow proper washing sequence according to standard operating procedure. Comply with all safety and sanitation standards. Communicate cordially, effectively, and clearly with all Team Members, managers, supervisors, vendors and guests. Perform calmly and effectively under pressure. Ensure that all food items are correctly recorded on computer register system. Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift. Be responsible for personally knowing and adhering to the material in the KremeWorks Team Member Handbook. Meet personal schedule requirements punctually. Project a courteous, confident and flexible attitude. Get along with managers, fellow Team Members and guest. Accept constructive criticism. Work a variable and flexible schedule which may include nights, weekends and holidays. Safely transport items throughout all areas of the store on a slick and uneven surface and stairs where applicable. Lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. GENERAL RULES Stand and/or walk for an entire shift. Safely move about in all areas of the store. Perform in limited physical space with variable ventilation and extreme temperatures. Perform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music, etc.). Must be able to refrain from smoking for an entire shift. Work near moving equipment and mechanical parts. May not take or give away any unauthorized company property including food, beverage or collectibles. May not work under the influence of alcohol or other mind/mood altering substances. May not resort to any physical violence, intimidating or harassing behavior. Follow all rules, policies, and procedures as outlined in the KremeWorks Team Member Hand book and any/all management supplements to the Handbook. Failure to abide by these and other conditions of employment of the company set forth elsewhere can subject a manager to disciplinary action up to and including termination. Accessibility varies by location.
$15 hourly 6d ago
Airport Agent - Customer Service
Envoy Air Inc. 4.0
Customer service representative job in Kahului, HI
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) NEW PAY RATE: $21.02 (Includes seasonal premium) *only local candidates will be considered Responsibilities How will you make an impact? Responsibilities Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner May work in the Baggage Service Office to track the location of baggage and handle passenger questions Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Must possess at least one form of TSA-acceptable identification for business travel purposes. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Must be customer focused, detail oriented, and interested about the airline industry Able to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship #EnvoyOversight Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.
$21 hourly Auto-Apply 4d ago
OGG Airport- PT Customer Service Agent
Southern Airways Corporation 3.7
Customer service representative job in Kahului, HI
At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others REQUIREMENTS Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated Qualifications Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weight limitations before and during employment. ActivityApproximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time Varied: 100% Degree of Hand Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Benefits: Competitive Salary: Attractive compensation package based on experience. Retirement Plans: Employees can enroll in our company's 401k plan. Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year. Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available) Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
$31k-36k yearly est. Auto-Apply 60d+ ago
Veterinary Customer Service Representative
Thrive Pet Healthcare
Customer service representative job in Kahului, HI
Central Maui Animal Clinic is seeking an experienced full-time Veterinary Customer Service Representative to join their team! We are the only 24 hours Emergency Veterinary Facility on the island! We offer an incredible benefits package including medical, dental, vision, 401k, life insurance and fantastic pet benefits! Position Overview The purpose of this position is to provide outstanding client service. answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff. To succeed in this role you will be someone who enjoys working with people and diverse clients and is caring, friendly, and efficient. You will create a warm and welcoming impression. Remain professional and courteous while handling multiple tasks with many interruptions. Primary Responsibilities Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members. Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills. Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member. Communicates with clients as needed regarding invoices and the medical status of their pets. Maintains knowledge of current wellness-care standards and common medical problems. Schedules appointments to meet the clients' needs and most efficiently use veterinarians' and staff members' time. Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database. Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms. Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members. Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed. Performs other duties as directed. Requirements: Education equivalent to the completion of the 12th grade. Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment. Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records. Ability to complete assigned tasks in the time allotted without direct supervision. Demonstrated ability to show empathy toward clients and treat animals with respect and compassion. Excellent interpersonal communication skills. A commitment to outstanding client service. Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance. Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day. Preferred: At least two years' recent experience in an office or medical environment, with increasing responsibilities. Schedule: 4x10 hour day shifts Compensation: $18-$19 /hour, actual rate will be determined based on your skillset and experience. Apply today!
$18-19 hourly Auto-Apply 1d ago
Customer Service Representative/Bank Teller
Finance Factors Ltd. 3.7
Customer service representative job in Kahului, HI
Job Description ✨ Passionate about Hawai‘i and helping people thrive? Join the Finance Factors ‘ohana! We're a family-owned company with over 70 years of history, dedicated to supporting our community. And guess what? Our employees voted us one of Hawai‘i's Best Places to Work three years in a row - 2023, 2024, and 2025! At Finance Factors, we help generations of Hawai‘i's people reach their financial goals - whether it's buying a home or building savings. Our work matters, and so will yours. Why Join Us? ???? Competitive Pay: Starting at $18/hour. ???? Quarterly Bonuses: Performance-based incentives for CD sales ???? Career Growth: No banking experience? No problem! We provide thorough training to help you succeed ???? Make a Difference: Help generations of Hawai‘i's people reach their financial goals What we're looking for: Our Kahului branch is on the hunt for friendly, customer-focused teammates who love helping people and bring a can-do attitude. Banking experience? Cool, but not required - we'll train you to feel confident and crush it! Perfect for recent grads looking to stay local and start strong. Hours: Monday - Thursday: 8:30 AM - 4:30 PM Friday: 8:30 AM - 5:30 PM ✅ What you'll need: High school diploma (or equivalent) Personable, friendly, and enjoys helping others Basic computer skills Willingness to learn and grow Positive attitude and team player Dependable, quick learner, and detail-oriented We're proud to be an Equal Opportunity Employer. At Finance Factors, everyone belongs, and everyone thrives. Ready to be part of something meaningful? Join us and make a difference, one dream at a time.
$18 hourly 16d ago
Customer Service Rep (Maui Lani)
Domino's Franchise
Customer service representative job in Wailuku, HI
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Job Description General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily; ensure kitchen area and equipment are clean and sanitized, including removal of garbage when necessary. · Assist with Dining Room service when needed, e.g., readying customer's order. Training Orientation and training provided on the job. Communication Skills · Basic verbal, writing and communication skills to comprehend, give and/or receive instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Prepare food items as requested. · Set up and run the dishwashing operation, keeping the dishwasher clean and free of debris. · Maintain all necessary temperature, sanitation equipment, and cleaning logs. · Ensure hand sink is clean and stocked, e.g. replace paper towel, hand-soap. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Qualifications JOB REQUIREMENTS You must be 16 years of age or older. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$32k-42k yearly est. 12d ago
Marketing Representative OPC
Description This
Customer service representative job in Lahaina, HI
Marketing Representatives - Off Property Contact As a Marketing Representative - Off Property Contact, you will be responsible for the generation of leads, promotion/booking of eligible vacation ownership presentations, and the promotion/sale of vacation packages where applicable to Hilton Grand Vacations Owners, Club Members and other qualified customers. WHY DO TEAM MEMBERS LIKE WORKING FOR US: Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative - Off Property Contact have targeted annual earnings of $60,000 per year, with some Team Members earning substantially more based on their individual performance. HGV Offers Day One Team Member Benefits! Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Recognition Program and Rewards Team Member Travel Program - enjoy discounted rates at incredible properties around the globe 401(k) program with company match Paid Sick Days Numerous learning and advancement opportunities Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification. SCHEDULE DETAILS: Our Marketing Representative - Off Property Contact will work a flexible schedule to include weekends and holidays. What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma/GED Able to work flexible schedules including mornings, evenings, weekends and holidays Fluency in English (speak, read, write) Basic computer proficiency with the ability to learn Self-motivated and goal oriented with excellent communication & verbal presentation skills with the ability to persuade others and overcome objections It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Timeshare sales or marketing experience Experience selling and booking tours/activities (concierge services) Preferred candidate to be located in Hawaii and have Island activity knowledge We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Distribute approved promotional information and incentives to visitors. Provide customer/concierge services and island activity information/booking services as needed. Assist in the implementation and tracking of current and future marketing programs.
$60k yearly Auto-Apply 60d+ ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Kahului, HI?

The average customer service representative in Kahului, HI earns between $28,000 and $47,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Kahului, HI

$36,000

$28,00010%

$36,000Median

$47,00090%

What are the biggest employers of Customer Service Representatives in Kahului, HI?

The biggest employers of Customer Service Representatives in Kahului, HI are:

Avis Budget Group
Domino's Pizza
Sysco
U-Haul
Finance Factors
Domino's Franchise
Thrive Pet Healthcare
Carl's Jr. India
Kedia Corporation

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