PT Customer Service and Ramp Airline Agent - $16/hr
Customer service representative job in Minot, ND
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Loading and uploading baggage on and off the aircraft
Marshaling in the planes and pushing back the aircraft
Excellent communication skills
Must be well groomed and physically fit
Work in extreme outdoor conditions
Ability to push/pull/lift 70 lbs. on a continuous basis
Able to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Other duties as assigned by the Station Leader
Must be 18 years or older
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Able to attend required training
Valid Driver's license
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
Be persistence in the face of obstacles
Physical Demands:
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum one (1) year Customer Service experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Position from which an employee could be promoted into this position: Aircraft Cleaner, Ground Operations Agent
MUST BE ABLE TO WORK EARLY MORNINGS, LATE NIGHTS, WEEKENDS (SATURDAY/SUNDAY) AND HOLIDAYS
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Customer service representative job in Minot, ND
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k) matching
Parental leave
ROLE DESCRIPTION:
As a Customer Relations Representative with Aardahl Insurance Agency - State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain client records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Strong communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Servive Representative
Customer service representative job in Minot, ND
Employee-Owned. Customer-Driven. Matt Altner Application Deadline: Until Filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
This position will be located in: Minot, ND
This position is posted: Both Internally and Externally
Job Summary
Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Essential Functions
* Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
* Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
* Provides timely follow-up on customer technical inquiries and requests.
* Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
* Actively participates in the marketing and sale of Border States' products and services.
* Consistently provides responsive, quality service to meet and exceed customer expectations.
* Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
* Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
* Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions
* Attends sales meetings and training programs, as required.
* May assist with sales meetings and trade shows, as needed.
* May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
* Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
* Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
* Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
* Ability to read, write and speak in English preferred.
* Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
* Excellent customer service skills include being competent, accurate, responsive and engaged.
* Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
* Ability to effectively plan and organize.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%
* Lift from Waist:
* < than 10 lbs. - Not at all
* 10 to 25 lbs. - Not at all
* 26 to 50 lbs. - Not at all
* 51 to 75 lbs. - Not at all
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
* Lift from Floor:
* < than 10 lbs. - Frequently
* 10 to 25 lbs. - Frequently
* 26 to 50 lbs. - Occasionally
* 51 to 75 lbs. - Occasionally
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
* Carried for Distance:
* < than 10 lbs. - Not at all
* 10 to 25 lbs. - Not at all
* 26 to 50 lbs. - Not at all
* 51 to 75 lbs. - Not at all
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
* Sitting (a continuous period of being seated) - Continuously
* Standing (for sustained periods of time) - Frequently
* Walking (moving about on foot to accomplish tasks) - Frequently
* Bending/stooping (downward and forward) - Occasionally
* Crawling (moving about on hands and knees or hands and feet) - Not at all
* Climbing/Walking Stairs (ascending or descending) - Frequently
* Reaching (extending arms in any direction) - Frequently
* Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
* Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
* Balancing (maintaining body equilibrium to prevent falling) - Occasionally
* Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
* Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
* Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
* Grasping (Applying pressure to an object with the fingers and palm) - Continuously
* Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
* Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
* Driving (the control and operation of a motor vehicle) - Occasionally
* Desk work (work usually performed at a desk) - Continuously
* Use of a computer - Continuously
* Use of a telephone - Continuously
* Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
* Exposure (to adverse weather & temperature conditions) - Occasionally
* Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
* Criminal background check (required for all positions)
* Motor Vehicle Record (MVR) check (required for positions involving driving)
* Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Bilingual Call Center Representative
Customer service representative job in Minot, ND
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCustomer Care Service Representative Full Time
Customer service representative job in Minot, ND
About Us
Minot Automotive Company has remained an industry leader for over 25 years, and we will strive to continually improve and grow in the future to meet the needs of our valued customers.If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
We are seeking energetic individuals to join our unique and fast-paced Service Department Business Development Center. This is a great opportunity to start your career in automotive and familiarize yourself with the entire dealership experience.
In this awesome role, you will get to be a superhero to our guests by saving their vehicles from certain doom and gloom or just scheduling basic repairs and maintenance! You will get to learn about the latest and greatest vehicle technology. You'll also get to learn the ins and outs of the dealerships exciting life style! While being in this position means you will be on the phones all day, everyday; you will get to learn about vehicles, maintenance intervals, and best part build relations with our guests!
Receive a competitive wage along with commissions with opportunities to increase.
Position is Monday-Friday with rotating Saturdays.
Benefits
•Employee discounts on products and services
•Career Path & Development Program
Responsibilities
•Answer customer calls and establish follows-up with scheduled services
•Answer inbound calls quickly without hesitation
•Utilize daily tracking systems
•Participate in team & process development sessions - bring on the sunshine!!
•Outbound calling, this is a very important responsibility in this position
Skills / Requirements
•At least one previous role based in strong customer service experience
•Team player attitude
•Must be able to follow scripts and direction
•Enthusiastic personality
•Must have strong computer skills and be able to work on multiple programs simultaneously
•Willing to submit to a pre-employment background check & drug screen
•Position is Monday - Friday with rotating weekends.
Minot Automotive Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Attendant
Customer service representative job in Minot, ND
Customer Service Attendant - Part Time - Minot, ND Former Military / Law Enforcement Encouraged To Apply!! Wage: $20.00/HR Thinking about a job in the security field? Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our core values of integrity, vigilance, and helpfulness, we help safeguard our clients' guests, property, and information.
Looking for career growth?
We provide distinct training paths and development tools for all employees from security officers to management!!!
Make Us Apart Of Your Career Path. Join Our Team & Apply Today!!
What Your Day May Look Like:
* Conflict resolution and de-escalation.
* Secure entrances / exits.
* Conduct patrols inside and outside the client's premises in various weather conditions.
* Frequent interactions with client employees and guests.
* Identify and report safety issues, hazardous conditions, or any suspicious activity.
* Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations.
* Set up barriers / signage and provide direction or information to others.
* Carry out specific tasks and duties of similar nature and scope as required for assigned site.
What We Offer:
* Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
* Virtual Medical Appointments With Telemedicine.
* Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!
* DailyPay Access Program NOW Available!!!
* Employee Assistance Program.
* Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!
Position Requirements:
* 18 years of age or older.
* High School Diploma, GED, OR ability to complete the GED program within 6 months.
* Standard computer / technology skills needed.
* Customer service experience preferred.
* Security, Law Enforcement, OR Military experience a plus!!
* Conflict resolution and de-escalation skills a plus!!
* Must be able to interact with a wide range of individuals in a professional manner.
* Must have great attention to detail and remain vigilant throughout shift.
* Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.
* All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
If you have a passion to help people, we would like to meet you. We can teach you the rest!
Come join our team and help make our world a safer place.
See a different world.
EOE/M/F/Vet/Disabilities
Relief CSR Driver
Customer service representative job in Minot, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, 4-day workweek, Monday-Friday 1st shift
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location-** 1710 Valley Street Minot, ND 58701
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Customer Service Representative - Minot, ND
Customer service representative job in Minot, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Customer service representative job in Minot, ND
Job Details Avflight Minot - Minot, ND Full Time High School/GED Equivalent $16.00 AnyDescription
General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.
Duties:
• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight' s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned
Qualifications
Qualifications:
• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver's license
Competency/Behavioral Requirements:
• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude
EEO/AA
Customer Service Representative
Customer service representative job in Minot, ND
Join Our Team at Appliance & Furniture RentAll in Minot ND!
Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we want you to Come Make a Difference as a Customer Service Representative at Appliance & Furniture RentAll in Minot ND!
Responsibilities:
Assist customers in person and over the phone with rental inquiries, payments, and account management
Provide excellent customer service by addressing customer concerns and resolving issues in a timely and professional manner
Process rental agreements and ensure accuracy of customer information
Maintain a clean and organized showroom
Work collaboratively with team members to achieve sales and customer service goals
At Appliance & Furniture RentAll, we believe that every interaction with a customer is an opportunity to make a positive impact. Come Make a Difference by helping customers find the perfect rental solutions for their homes!
Qualifications:
Good communication skills
Ability to multitask
Detail-oriented
Desire to learn new skills
Valid Driver's License
Benefits:
Paid time off, Health/Dental/Vision//Life/Disability Insurance, Employee discounts, 401(k), ESOP
When you join the Appliance & Furniture RentAll team, you're not just taking on a job - you're embarking on a journey to Come Make a Difference in our customers' lives every day. We value hard work, dedication, and a passion for helping others succeed. If you're ready to make a real impact, we want to hear from you!
About Us:
Appliance & Furniture RentAll is a family-owned business that has been serving the community of Minot ND for over 20 years. We are dedicated to providing top-quality appliances and furniture rentals at affordable prices. Our team prides itself on exceptional customer service and a commitment to making a positive difference in the lives of our customers. Come visit us and see why Appliance & Furniture RentAll is the premier choice for all your rental needs!
Customer Service Representative
Customer service representative job in Minot, ND
Job Description
Hertz Rent a Car is looking for hardworking, fun, energetic individuals to join our team!
We are looking to develop a long-term employee who, not only wants to be successful but is also looking for advancement opportunities. Included with our extremely competitive pay as well as a no cap commission pay, we also offer all full time employees an extensive benefits package including; health, dental, vision, 401K (after 1 year), health and child care flexible spending, life insurance, long and short term disability and paid vacation after 6 months.
As a customer sales associate you will receive extensive sales training and coaching ensuring you're extremely knowledgeable in our product and are able to increase your sales monthly. Sales experience, though not required, is helpful. Must be 18 years of age, a high school diploma or GED is required.
#hc130104
Customer Service Representative 4-10pm and some weekends
Customer service representative job in Minot, ND
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Relief CSR Driver
Customer service representative job in Minot, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, 4-day workweek, Monday-Friday 1st shift
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location- 1710 Valley Street Minot, ND 58701
Customer Service Representative - Cashier - Full-Time and Part-time (Flexible Shifts)
Customer service representative job in Minot, ND
Job Description
Customer Service Representatives working in the Enerbase Convenience Stores are the first face of Enerbase. These associates are expected to provide efficient and friendly customer service to customers while maintaining a positive store appearance and stock levels at a high quality and in an efficient manner.
Pay starts at $13/hour but may be higher depending on experience. Enerbase provides a full benefit package to FT employees after 60 days including medical (Blue Cross Blue Shield, Dental, Vision , Short and Long term disability. We have flexible scheduling for most work life balance needs.
Essential Duties and Responsibilities
1. Continuously provide efficient, friendly customer service to all customer while maintaining all company policies. Must be able to operate computerized cash registers, gasoline consoles, lottery machine, calculator, pricing gun, related hand tools, electronic credit card machine and the ability to accurately count back the correct change and handle money.
2. This position expects the ability to communicate verbally and professionally and exhibit good organizational skills based on work performed. Customer Service Reps find themselves in a faced paced environment and needed to manage and perform service duties in a short time frame. They must enjoy working with people but also able to complete tasks independently, and without out constant supervision or direction. Honesty and integrity are expectations of customer service representatives.
3. Specific duties include, but not limited to, Stocking shelves, coolers, freezers, and all other products to maintain expected stock levels. Cashiering in a fast, accurate manner, ensuring till is balanced while in charge of it. Cleaning store areas to include dusting, mopping, sweeping, and scrubbing inside and out and snow shoveling.
4. This position requires the employee to stand 100% of the time, with walking up to, or at least 30%. Bending, stooping frequently, squatting & crouching occasionally. Requires receptive action with your hands, lifting up 10lbs frequently and up to 60lbs rarely.
5. This position is mainly indoors, the employee will be exposed to temperature changes as working inside the cooler or freezers. And being exposed to dust, fumes and gases and seasonal weather as occasionally working outdoors.
6. Attain and maintain propane certification as this position is responsible for the filling propane tanks. Enerbase will provide paid training for employees that are expected to perform this function.
Apply today and come join our great team!
#hc87090
Service Advisor- Tire & Wheel Specialist
Customer service representative job in Minot, ND
Job Description
Service Advisor- Tire & Wheel
Minot, ND Monday to Friday
(Seasonal Saturdays required)
$45,000 - $65,000/year
(Base + Commissions + Bonuses)
We Speak "Clunk-Clunk" - Do You?
If you can translate engine noises into solutions, love talking torque, and know your way around tire and wheel issues, we want YOU on our team.
We are looking for a Service Advisor- Tire & Wheel specialist who thrives on delivering excellent customer service, leading by example, and making smart decisions in a fast-paced shop in Minot, ND. You'll be the bridge between customers and technicians - diagnosing, educating, and coordinating repairs while making sure every experience is a great one.
What You'll Do
Greet every customer with a "customer first" attitude.
Accurately diagnose concerns, gather vehicle information, and prepare estimates using our Fast 5 process.
Communicate service options, timelines, and status updates clearly.
Help customers understand their vehicle's needs with honesty and transparency.
Coordinate service workflow between techs, tire staff, and parts ordering.
Keep a clean, organized workspace and ensure repair records are well documented.
Manage completion reviews and ensure every customer leaves satisfied.
Assist with warranty education and manage warranty-related issues.
What You Bring
Positive energy, strong communication, and a team-first mindset.
Excellent problem-solving and analytical skills.
Ability to thrive in a fast-paced, customer-facing role.
Knowledge of tire, wheel, and basic automotive repair processes.
Comfort using service maintenance software (preferred).
Ability to handle multiple tasks, manage customer expectations, and keep operations running smoothly.
Requirements
Experience with tires, wheels, and auto service operations.
Able to work a varied full-time schedule (weekends, holidays, some evenings).
Excellent written and verbal communication skills.
Basic math, record-keeping, and computer skills.
Physical Requirements
Able to lift up to 50 lbs occasionally, and up to 30 lbs frequently.
Must be able to bend, kneel, climb, walk, and perform typical shop duties.
Trusted Tire & Auto enforces strict safety policies to protect all employees.
Pay & Benefits
$45,000 - $65,000/year
Commission + Bonuses
Full Benefits Package Includes:
Health insurance (partial employer contribution)
Health Savings Account with employer match
Company-paid life insurance
401(k) with company match
Dental & vision insurance
Paid Time Off
Christmas Fund with match
Referral bonuses
Paid training
Employee & family discounts at Trusted Tire & affiliated brands
Why apply with us?
We're local, we're different, and we care about our people. You're not just a number here - you're a valued part of the team. We work hard, celebrate wins together, and always support each other.
If you're ready to bring the energy, learn fast, and help drivers stay safe on the road - apply now and start your career with a team that's got your back.
Customer Service & Food Production
Customer service representative job in Minot, ND
Job Description
KFC Team Member (Customer Service & Food Production)
Build a strong
Foundation
both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Scholarship opportunities
Reward and recognition culture
Competitive Pay
Flexible schedules- day, night and evening shifts
Employee meal discount program
Career advancement and professional development opportunities
Medical benefits
Health and Wellness programs
PERKS! Discounts on various offers
Next Day pay available
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements:
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
CSR/Food Service - C Store PT (Flexible hours, multiple shifts, some weekends)
Customer service representative job in Plaza, ND
Enerbase is a locally owned cooperative that supplies its patrons with goods and services. We are currently seeking a Part Time CSR with Food Service experience to join our team at our convenience store location. As a CSR with Food Service at Enerbase, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our food service area. Joining Enerbase means becoming part of a cooperative that values customer satisfaction and community involvement. In addition to our convenience stores, we offer sales and services for farm machinery, full-service pumps, and automotive service and repair.
As a CSR with Food Service, your responsibilities will include handling customer transactions, taking food orders, preparing and serving food and beverages, maintaining cleanliness and food safety standards, and providing assistance and information to customers. You will play a critical role in creating a positive dining experience for our customers.
We are looking for individuals who are customer-oriented, detail-oriented, and have strong communication and interpersonal skills. If you have prior food service experience, enjoy working in a fast-paced environment, and are passionate about delivering exceptional service, we would love to have you join our team at Enerbase.
Flexible hours available in multiple shifts (7-11am, 2-6pm, every other weekend open or close)
Requirements
To be successful in this role, you should have: The equivalent of a high school diploma and be at least 21 years of age due to the location having a liquor store - Prior experience in a customer service role, preferably in food service - Excellent communication and interpersonal skills - Strong attention to detail and accuracy - Ability to work in a fast-paced environment and multitask effectively - Basic math skills and ability to handle cash transactions accurately - Food Safety Certification or willingness to obtain one - Flexibility to work various shifts, including evenings, weekends, and holidays At Enerbase, we are committed to providing an inclusive and supportive work environment. We value diversity and equal opportunity, and welcome candidates from all backgrounds to apply for this position.
Auto-ApplyCustomer Service Representative
Customer service representative job in Minot, ND
Job DescriptionJoin Our Team at Appliance & Furniture RentAll in Minot ND!
Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we want you to Come Make a Difference as a Customer Service Representative at Appliance & Furniture RentAll in Minot ND!
Responsibilities:
Assist customers in person and over the phone with rental inquiries, payments, and account management
Provide excellent customer service by addressing customer concerns and resolving issues in a timely and professional manner
Process rental agreements and ensure accuracy of customer information
Maintain a clean and organized showroom
Work collaboratively with team members to achieve sales and customer service goals
At Appliance & Furniture RentAll, we believe that every interaction with a customer is an opportunity to make a positive impact. Come Make a Difference by helping customers find the perfect rental solutions for their homes!
Qualifications:
Good communication skills
Ability to multitask
Detail-oriented
Desire to learn new skills
Valid Driver's License
Benefits:
Paid time off, Health/Dental/Vision//Life/Disability Insurance, Employee discounts, 401(k), ESOP
When you join the Appliance & Furniture RentAll team, you're not just taking on a job - you're embarking on a journey to Come Make a Difference in our customers' lives every day. We value hard work, dedication, and a passion for helping others succeed. If you're ready to make a real impact, we want to hear from you!
About Us:
Appliance & Furniture RentAll is a family-owned business that has been serving the community of Minot ND for over 20 years. We are dedicated to providing top-quality appliances and furniture rentals at affordable prices. Our team prides itself on exceptional customer service and a commitment to making a positive difference in the lives of our customers. Come visit us and see why Appliance & Furniture RentAll is the premier choice for all your rental needs!
#hc212470
Customer Service Representative
Customer service representative job in Minot, ND
Job Description
Hertz Rent a Car is looking for hardworking, fun, energetic individuals to join our team!
We are looking to develop a long-term employee who, not only wants to be successful but is also looking for advancement opportunities. Included with our extremely competitive pay as well as a no cap commission pay, we also offer all full time employees an extensive benefits package including; health, dental, vision, 401K (after 1 year), health and child care flexible spending, life insurance, long and short term disability and paid vacation after 6 months.
As a customer sales associate you will receive extensive sales training and coaching ensuring you're extremely knowledgeable in our product and are able to increase your sales monthly. Sales experience, though not required, is helpful. Must be 18 years of age, a high school diploma or GED is required.
#hc209258
CSR/Food Service - C Store PT (Flexible hours, multiple shifts, some weekends)
Customer service representative job in Plaza, ND
Job Description
Enerbase is a locally owned cooperative that supplies its patrons with goods and services. We are currently seeking a Part Time CSR with Food Service experience to join our team at our convenience store location. As a CSR with Food Service at Enerbase, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our food service area. Joining Enerbase means becoming part of a cooperative that values customer satisfaction and community involvement. In addition to our convenience stores, we offer sales and services for farm machinery, full-service pumps, and automotive service and repair.
As a CSR with Food Service, your responsibilities will include handling customer transactions, taking food orders, preparing and serving food and beverages, maintaining cleanliness and food safety standards, and providing assistance and information to customers. You will play a critical role in creating a positive dining experience for our customers.
We are looking for individuals who are customer-oriented, detail-oriented, and have strong communication and interpersonal skills. If you have prior food service experience, enjoy working in a fast-paced environment, and are passionate about delivering exceptional service, we would love to have you join our team at Enerbase.
Flexible hours available in multiple shifts (7-11am, 2-6pm, every other weekend open or close)
Requirements
To be successful in this role, you should have: The equivalent of a high school diploma and be at least 21 years of age due to the location having a liquor store - Prior experience in a customer service role, preferably in food service - Excellent communication and interpersonal skills - Strong attention to detail and accuracy - Ability to work in a fast-paced environment and multitask effectively - Basic math skills and ability to handle cash transactions accurately - Food Safety Certification or willingness to obtain one - Flexibility to work various shifts, including evenings, weekends, and holidays At Enerbase, we are committed to providing an inclusive and supportive work environment. We value diversity and equal opportunity, and welcome candidates from all backgrounds to apply for this position.