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Customer service representative jobs in Roanoke Rapids, NC - 176 jobs

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  • Customer Care Center Agent I

    Southern Bank and Trust 4.1company rating

    Customer service representative job in Rocky Mount, NC

    Customer Care Center Agent I Reports To: Customer Care Center Manager None FLSA Status: Non-Exempt To provide clients with accurate answers and information concerning their accounts, policies and procedures within established service levels and service quality metrics. Specific Job Functions (Duties/Responsibilities): Provide service support to Southern Bank clients initiating contact via the Customer Care Center, which may involve questions regarding products, online support and their accounts. This position communicates directly with clients, as well as internal service partners, to effectively resolve issues, questions, and service requests. The Customer Care Center Agent will utilize skills and expertise to deliver premier customer service through defined procedures, established policies, and their own robust knowledge. This position is responsible for client satisfaction and retention through accurate and thorough processing, efficient problem solving, and effective service partner assistance. Perform other duties as assigned. JOB REQUIREMENTS: Knowledge/Skills/Abilities Required: Maintain a professional and pleasant manner under pressure Maintain up-to-date knowledge of all Bank services and products Proactive teamwork and cooperation Adhere to established service level and quality assurance metrics Excellent customer service skills including ability to handle difficult customer situations Excellent communication and listening skills Ability to handle detailed documentation Ability to engage with clients verbally while simultaneously completing online documentation of the conversation Strong PC skills with emphasis on Microsoft office applications Previous experience in service desk environment preferred Education/Experience Requirements: High School diploma or general education degree (GED) or equivalent. Previous community Banking experience with new accounts preferred. One to two years of previous experience in customer contact or sales roles preferred. Capable user of standard office equipment/software applications.
    $39k-44k yearly est. Auto-Apply 60d+ ago
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  • Customer Service Technician

    Brightspeed

    Customer service representative job in Roanoke Rapids, NC

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE High School diploma (or equivalent) or higher Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-MB1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
    $29k-43k yearly est. 60d+ ago
  • Personal Lines Customer Service Representative

    Maddrey Insurance Agency

    Customer service representative job in Roanoke Rapids, NC

    Job DescriptionThe Personal Lines CSR at Maddrey Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Qualifications Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep (Roanoke Rapids) - 200 E. 10th St.

    Domino's Franchise

    Customer service representative job in Roanoke Rapids, NC

    Uphold Dominos standards of grooming, uniform, and appearance Promote pizza products, specials, and promotions Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout Exhibit a sense of urgency when answering store phone lines or helping carryout customers Provide quality customer service to internal and external customers both over the phone and in person Ability to speak and write clearly and comprehension of using a computer based order entry system Contribute to and promote an atmosphere of teamwork, energy, and fun To have transportation to and from work to be able to be on time to scheduled shifts
    $27k-35k yearly est. 4d ago
  • Customer Service Representative - State Farm Agent Team Member

    Margier White-State Farm Agent

    Customer service representative job in Henderson, NC

    Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Margier White - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 26d ago
  • Personal Lines Customer Service Representative

    The Pegram Agency

    Customer service representative job in Henderson, NC

    Job DescriptionThe Personal Lines CSR at The Pegram Agency Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Qualifications Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep - Commercial Lines

    Triangle Risk Advisors Inc.

    Customer service representative job in Louisburg, NC

    Job Description Reports to Department Head Primary Role Provide service and marketing/placing assistance to assigned accounts. Support agency and assigned producers by placing and processing new business and renewals. Support sales and account growth objectives of the agency through cross selling, up selling, making inter departmental referrals and obtaining testimonials and referrals. Performance Standards Assist Account Manager's and agency's target goals for: Client service including zero backlogs in account servicing for all transaction processing Renewal retention Sales including new business production and referrals Account development including cross selling and up-selling Collections Provide support to producers to facilitate account growth. Qualifications Good oral and written communication skills Technical and client relations experience Good organizational skills Property casualty license required or must obtain license within first 90 days of employment. College degree, CISR, ACSR, CIC or CPCU preferred. Duties Assist with all account transactions including applications, quotations, ID cards, proposals, summaries, endorsements, certificates, binders, billing, follow-up, and correspondence on assigned accounts. Maintain all client files in the agency management system with full policy detail and use the system for all transactions, notes and diaries. Respond to client inquiries, incoming mail, company requests, and producers' needs on a timely basis. Collect renewal data on assigned accounts. Review and order renewals according to agency procedures. Survey policy coverages and identify cross-selling and upgrading opportunities. Review, analyze, and submit applications to insurance companies. Follow agency's underwriting guidelines. Prepare quotations, coverage summaries/comparisons, proposals and recommendations needed to insure clients/prospects understanding and adequacy of coverages. Review new business, renewals, endorsements to insure items were received as ordered. Prepare billing following agency's credit and collections policies. Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins. Maintain knowledge of policy provisions and any changes in these provisions. Maintain client risk files on computer system and use computer system for all processing transactions. Participate in any special projects at management's request.
    $27k-35k yearly est. 24d ago
  • Customer Service Representative

    Carstar

    Customer service representative job in Rocky Mount, NC

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES * Greets all walk-in customers in a professional and courteous manner. * Answer and directs all phone traffic in a polite, courteous and cheerful manner. * Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). * Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. * Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). * Schedule and record appraisal and delivery appointments. * Update and maintain the store scheduler with Office Manager. * Collect and record payment for completed repairs; may perform some A/R. * File repair order paperwork accurately or record in CARSTAR management system. * Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). * Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. * Maintain the front office and customer reception areas. * Attend daily release meetings. * Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS * 2+ years of customer service experience required, preferably in a retail setting. * HS diploma or GED equivalent required; college degree preferred. * Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. * Call center sales experience (or equivalent sales experience) preferred. * Highly organized; ability to handle multiple concurrent assignments. * Proficient with Microsoft Office and POS/management systems. * Strong attention to details. * Punctual and professional appearance. * Ability to receive direction and work well with others. * Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS * Essential physical requirements include: * Ability to stoop, bend and kneel, squat, kneel and pulling * Extended periods of kneeling, bending, squatting and stooping * Carry and lift heavy objects (up to 50lbs) * Standing, sitting and walking * Performing repetitive motions WORK ENVIRONMENT Exposure to: * Paint, fumes and particles * Dirt / Dust * Chemicals / Toxins * Varying heat / cold * Intermittent noise * All duties, responsibilities and experience are subject to change by location
    $27k-35k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Chris Canady-State Farm Agent

    Customer service representative job in Rocky Mount, NC

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Canady - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 30d ago
  • Call Center/Customer Service Representative

    Prudential Stainless & Alloys LP

    Customer service representative job in Tarboro, NC

    Job DescriptionCALL CENTER/CUSTOMER SERVICE REPRESENTATIVE WANTED Position Type: Full-Time Competitive salary of $19/hour, depending on qualifications and experience. We are seeking a knowledgeable and results-driven individual to serve as a call center/customer service representative for Prudential Stainless & Alloys, LP, a leading master distributor dedicated to servicing metal service center customers across the USA, Canada and abroad. We provide a wide range of products, specializing in unusual and difficult to find items. Prudential Stainless & Alloys has been in business for 77 years. We are now moving to North Carolina! We pride ourselves on cultivating an environment of respect for our employees and growing with them. For example, we have never had a layoff in all our years of business, not even during COVID. We have many employees with 10, 20 and 30+ years tenure with us. Qualifications Proven experience in call center or customer service. Strong verbal and written communication skills. Ability to work independently and as part of a team. Strong organizational skills and math proficiency. Solid work history and detail oriented. High school diploma or equivalent. Responsibilities Handle inbound sales calls, emails, and inquiries Provide accurate product information, pricing, and availability. Process orders and ensure customer satisfaction. Build and maintain relationships with new and existing customers. Benefits Health insurance. 401k. Paid time off. 11 paid holidays per year. Why Join Us? Opportunities for professional growth and development. Supportive team culture and work environment. Play a critical role in a successful company. We are an equal opportunity employer and welcome applications from all qualified candidates. Take charge of your career and help us build a more productive future. Apply today!
    $19 hourly 21d ago
  • Customer Service Representative - State Farm Agent Team Member

    Dianne Waller-State Farm Agent

    Customer service representative job in South Hill, VA

    Job DescriptionBenefits: 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Dianne Waller State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. I am a State Farm Agent for the Altavista, VA area. I am a resident in Pittsylvania County and have been a State Farm Agent since May of 2012. My team of licensed Insurance Professionals and I are here to provide you with insurance coverage for your specific needs. Our office enjoys assisting with resident relocations to the Altavista, VA area! We focus on Auto insurance, Homeowner's Insurance, Renter's Insurance, Life Insurance, Farm/Ranch Insurance, Commercial business insurance and Pet Insurance throughout the Altavista area including Pittsylvania, Bedford and Campbell Counties! RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $25k-33k yearly est. 11d ago
  • Insurance Customer Service Representative

    Winterville Insurance

    Customer service representative job in Tarboro, NC

    Job Description Welcome to Winterville Insurance, a company dedicated to providing exceptional service and fostering a collaborative work environment right here in Winterville, North Carolina. We are excited to invite applications for the role of Customer Service Representative. As a key member of our team, you will be at the forefront of our interactions with clients, ensuring their needs are met with a warm and inviting approach. Your role will be pivotal in helping us maintain our commitment to providing unparalleled customer satisfaction and support. With the opportunity to work in a dynamic and supportive setting, you will have the chance to grow professionally and make a positive impact on our clients' experiences. Join Winterville Insurance, where we value dedication, a positive attitude, and the drive to excel in customer service. If you are ready to go the extra mile and be part of a company that appreciates hard work and enthusiasm, we welcome your application! Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Disability Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Appreciation Lunches Team Building Events Home and Work Life Balance Family Friendly Responsibilities Customer Interaction: Engage with clients via phone, email, and in-person, ensuring a seamless and positive experience. Complaint Resolution: Manage and resolve customer complaints promptly and effectively, maintaining exceptional service standards. Information Provision: Educate clients on products, policies, and procedures to facilitate informed decisions. System Updates: Enter and update customer information in the company's database accurately. Feedback Gathering: Collect customer feedback and communicate insights to management for service improvement. Team Collaboration: Work closely with colleagues to ensure consistent service and support initiatives aimed at customer satisfaction. Requirements P&C license preferred. Willing to train. Must obtain within 90 days of hire. Licensing assistance available. Education: High school diploma or equivalent required. Experience: Prior experience in customer service in the insurance industry is strongly preferred. Communication Skills: Excellent verbal and written communication skills are essential. Problem-Solving: Strong ability to handle and resolve customer issues effectively. Customer Focus: Demonstrated commitment to exceeding customer expectations and providing exceptional service. Organizational Skills: Ability to manage multiple tasks and priorities with attention to detail. Tech-Savvy: Proficiency in using standard office software and familiarity with CRM systems. Team Collaboration: Capable of working collaboratively in a team-centric environment. Adaptability: Willingness to adapt to changes in a dynamic working environment.
    $27k-35k yearly est. 6d ago
  • Correctional Food Service Officer I, II, III (Statewide)

    Nc State Highway Patrol

    Customer service representative job in Nashville, NC

    Agency Adult Correction Division Job Classification Title Correctional Food Service Officer I (S) Number Grade NC05 About Us NC Department of Adult Correction is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry. We have a mission that matters! Description of Work NOW ELIGIBLE FOR A $3,000 SIGN ON BONUS! To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee subject to the State Human Resources Act. Hires with a start date prior to July 1, 2025 are eligible for a $7,000 Sign On Bonus. All hires with a start date on July 1, 2025, or after are eligible for a $3,000 Sign On Bonus. This position is also eligible for the Applicant Referral Bonus ($1,000). Please visit the Employee Referral Bonus Pilot Program Policy to determine your eligibility for this bonus. We recruit for Correctional Food Service Officer I, II, and III levels statewide. Salary Range per Classification: - Correctional Food Service Officer I: $32,639 - $57,117 - Correctional Food Service Officer II: $34,270 - $59,973 - Correctional Food Service Officer III: $35,984 - $62,971 Correctional Food Service Officers will supervise offenders performing large-scale food production and food service operations at a Correctional institution/facility. In overseeing the food preparation and clean-up team within the food service department, it is vital to prioritize effective communication in both verbal and written forms. Adhering to instructions, whether spoken or written, along with managing computer data accurately, is essential for operational success. It is imperative to properly maintain all food service equipment and have a clear understanding of menu specifications. Ensuring sanitary food handling practices and being knowledgeable about nutritional values will greatly contribute to the quality of meal planning and preparation. Additionally, managing inventory levels of all food and various other supplies requiring rotation; while also ensuring the timely ordering of food products and cleaning supplies are essential responsibilities that support the smooth functioning of the department. Knowledge Skills and Abilities/Management Preferences Management Preferences: Considerable knowledge of large-scale food production and food service activities; involving institutional and/or commercial food service environment. Job responsibilities include, but are not limited to, the following: Working a dual role of both supervising offenders and providing food production training. Supervising offenders in their assigned food preparation and food service work areas to include cooking, baking, and serving food to the offender population. **All applications received will be reviewed and considered for all three custody levels of Correctional Officer (Officer l, ll, and lll) based upon the individual qualifications of each applicant.** Some NC prisons contain more than one custody level of offenders. CUSTODY LEVELS DEFINED: Offenders are assigned to various "custody" levels including "Minimum," "Medium," and "Close" which identifies the level of supervision that is required. As such, each Correctional Officer level of classification below corresponds with the custody level of offenders that they will be supervising: Correctional Food Service Officer I: Minimum - Offenders at these facilities require a minimum amount of oversight, they are permitted to enter/exit cells without permission during certain times of the day. Correctional Food Service Officer II: Medium - Offenders at these facilities do not require as much oversight as those at Close facilities but require more supervision than those at Minimum facilities. Correctional Food Service Officer III: Close-offenders at these facilities always require close supervision. Movement throughout the prison is heavily controlled. TRAINEE PROGRESSION CANDIDATE CONSIDERATION: If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills, and Abilities required for the position, the agency may consider for this position, a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up according to state policy as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification. WORK SCHEDULE: This is a full-time position. However, employees must be able to work any shift including rotating, fixed shift, or split shift. All shifts may include days, nights, weekends, holidays, and mandatory overtime as required. This position provides State Benefits. Note to Current State Employees: State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than, their current position. If selected for this position, a new salary will be recalculated to consider the quantity of relevant education and experience, funding availability, and internal equity. Based on these factors, a pay increase MAY result. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Correctional Food Service Officer I Minimum Education and Experience High school or General Educational Development (GED) diploma and one year of experience in institutional food preparation and food services, in management of a commercial food service operations, as a Correctional Officer; or an equivalent combination of education and experience. Necessary Special Qualifications Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission. Correctional Food Service Officer II Minimum Education and Experience High school or General Educational Development (GED) diploma and two years of experience in institutional food preparation and food services, in management of a commercial food service operations, or as a Correctional Officer; or an equivalent combination of education and experience. Minimum Education and Experience for a Trainee Appointment High school or General Educational Development (GED) diploma and one year of experience in institutional food preparation and food services, in management of a commercial food service operations, as a Correctional Officer; or an equivalent combination of education and experience. Necessary Special Qualifications Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission. Correctional Food Service Officer III Minimum Education and Experience High school or General Educational Development (GED) diploma and three years of experience in institutional food preparation and food services, in management of a commercial food service operations, or as a Correctional Officer; or an equivalent combination of education and experience. Minimum Education and Experience for a Trainee Appointment High school or General Educational Development (GED) diploma and one year of experience in institutional food preparation and food services, in management of a commercial food service operations, as a Correctional Officer; or an equivalent combination of education and experience. Necessary Special Qualifications Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Gabriel Earley Email: *********************
    $36k-63k yearly Auto-Apply 60d+ ago
  • Guest Service Rep.

    First Carolina Management Inc. As Agent for

    Customer service representative job in Rocky Mount, NC

    The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
    $22k-29k yearly est. Auto-Apply 51d ago
  • Inside Sales Representative

    Arc3 Gases, Inc.

    Customer service representative job in Rocky Mount, NC

    About Us Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence. Job Overview Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Rocky Mount, NC store. The most successful candidate for this role is someone who will help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's salesforce. Responsibilities and Duties Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers. Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles. Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Possess strong welding product knowledge and self-management skills to deliver superior customer service. Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel. Notify the purchasing department when there is a shortage or outage of products. Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships. Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate. Always maintain a professional demeanor and appearance. Provide support to other team members by preparing orders and ordering supplies as needed. Perform any other duties that may be assigned by Arc3 Gases. Qualifications Must be able to work in the United States Must be 18 years or older Must be able to lift and carry up to 75lbs of merchandise as needed Must have a valid license with clean driving record. Must have Class B CDL with hazmat endorsement. Must have computer skills or some knowledge of computer order entry system. Must have exceptional customer service communication skills. Must have the ability to work independently and under pressure to meet deadlines. Education/Experience High School Diploma or Equivalent is required. Welding or Technical Education is preferred. What We Offer Competitive pay and comprehensive benefits package. Opportunities for professional growth and advancement within the company. A supportive and dynamic work environment. Confidentiality and Discretion Arc3 Gases requires all employees to sign a non-disclosure of confidential information agreement . Benefits 401(k) Retirement Plan with Company Match Health, Dental, and Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company Contribution Company Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment Insurance Voluntary Life, Critical Illness, and Accident Insurance New Employee Referral Bonus Program Tuition Reimbursement Paid Time Off Paid Holidays Employee Assistance Program Wellness Program with Health Insurance Premium Discounts Company Paid Uniforms Personal Protective Equipment Reimbursements Equal Opportunity Employer. Disabled/Protected Veterans. #sales #insidesales #countersales #gas #gases #specialtygases #industrialgases #weldingsupply #weldingsupplies #weldingproducts #equipment #customers #customerservice #cdl
    $35k-57k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep - Commercial Lines

    Triangle Risk Advisors Inc.

    Customer service representative job in Louisburg, NC

    Reports to Department Head Primary Role Provide service and marketing/placing assistance to assigned accounts. Support agency and assigned producers by placing and processing new business and renewals. Support sales and account growth objectives of the agency through cross selling, up selling, making inter departmental referrals and obtaining testimonials and referrals. Performance Standards Assist Account Manager's and agency's target goals for: Client service including zero backlogs in account servicing for all transaction processing Renewal retention Sales including new business production and referrals Account development including cross selling and up-selling Collections Provide support to producers to facilitate account growth. Qualifications Good oral and written communication skills Technical and client relations experience Good organizational skills Property casualty license required or must obtain license within first 90 days of employment. College degree, CISR, ACSR, CIC or CPCU preferred. Duties Assist with all account transactions including applications, quotations, ID cards, proposals, summaries, endorsements, certificates, binders, billing, follow-up, and correspondence on assigned accounts. Maintain all client files in the agency management system with full policy detail and use the system for all transactions, notes and diaries. Respond to client inquiries, incoming mail, company requests, and producers' needs on a timely basis. Collect renewal data on assigned accounts. Review and order renewals according to agency procedures. Survey policy coverages and identify cross-selling and upgrading opportunities. Review, analyze, and submit applications to insurance companies. Follow agency's underwriting guidelines. Prepare quotations, coverage summaries/comparisons, proposals and recommendations needed to insure clients/prospects understanding and adequacy of coverages. Review new business, renewals, endorsements to insure items were received as ordered. Prepare billing following agency's credit and collections policies. Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins. Maintain knowledge of policy provisions and any changes in these provisions. Maintain client risk files on computer system and use computer system for all processing transactions. Participate in any special projects at management's request.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep(04359) - 1100 Armory Drive

    Domino's Franchise

    Customer service representative job in Franklin, VA

    Job DescriptionThe following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu. Being in perfect image according to standard Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered No one is allowed to clear pizzas before it is ready to place in the oven Drivers must have $1 in coin change on every delivery Drivers must say “Let me get your change” on every order NO EXCEPTION No one is allowed to carry more than $20 while on the clock including personal money No one is allowed to have a pocket knife or any weapon while working Driver vehicles are to be neat and clean and in positive image while working Drivers are not to be routed early or checked in early from delivery Pizza makers must wash hands prior to making products Only proper procedure for products is allowed Every driver must have done Safe Delivery CBT Every order is to be repeated for accuracy and name and address confirmed
    $25k-33k yearly est. 2d ago
  • Guest Service Rep.

    First Carolina Management Inc. As Agent for

    Customer service representative job in Rocky Mount, NC

    The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
    $22k-29k yearly est. Auto-Apply 49d ago
  • Inside Sales Representative

    Arc3 Gases Inc.

    Customer service representative job in Rocky Mount, NC

    About Us Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence. Job Overview Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Rocky Mount, NC store. The most successful candidate for this role is someone who will help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's salesforce. Responsibilities and Duties Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers. Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles. Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Possess strong welding product knowledge and self-management skills to deliver superior customer service. Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel. Notify the purchasing department when there is a shortage or outage of products. Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships. Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate. Always maintain a professional demeanor and appearance. Provide support to other team members by preparing orders and ordering supplies as needed. Perform any other duties that may be assigned by Arc3 Gases. Qualifications Must be able to work in the United States Must be 18 years or older Must be able to lift and carry up to 75lbs of merchandise as needed Must have a valid license with clean driving record. Must have Class B CDL with hazmat endorsement. Must have computer skills or some knowledge of computer order entry system. Must have exceptional customer service communication skills. Must have the ability to work independently and under pressure to meet deadlines. Education/Experience High School Diploma or Equivalent is required. Welding or Technical Education is preferred. What We Offer Competitive pay and comprehensive benefits package. Opportunities for professional growth and advancement within the company. A supportive and dynamic work environment. Confidentiality and Discretion Arc3 Gases requires all employees to sign a non-disclosure of confidential information agreement . Benefits 401(k) Retirement Plan with Company Match Health, Dental, and Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company Contribution Company Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment Insurance Voluntary Life, Critical Illness, and Accident Insurance New Employee Referral Bonus Program Tuition Reimbursement Paid Time Off Paid Holidays Employee Assistance Program Wellness Program with Health Insurance Premium Discounts Company Paid Uniforms Personal Protective Equipment Reimbursements Equal Opportunity Employer. Disabled/Protected Veterans. #sales #insidesales #countersales #gas #gases #specialtygases #industrialgases #weldingsupply #weldingsupplies #weldingproducts #equipment #customers #customerservice #cdl
    $35k-57k yearly est. Auto-Apply 60d+ ago
  • Inside Sales Representative

    Arc3 Gases Inc.

    Customer service representative job in Rocky Mount, NC

    Job Description About Us Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence. Job Overview Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Rocky Mount, NC store. The most successful candidate for this role is someone who will help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's salesforce. Responsibilities and Duties Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers. Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles. Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Possess strong welding product knowledge and self-management skills to deliver superior customer service. Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel. Notify the purchasing department when there is a shortage or outage of products. Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships. Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate. Always maintain a professional demeanor and appearance. Provide support to other team members by preparing orders and ordering supplies as needed. Perform any other duties that may be assigned by Arc3 Gases. Qualifications Must be able to work in the United States Must be 18 years or older Must be able to lift and carry up to 75lbs of merchandise as needed Must have a valid license with clean driving record. Must have Class B CDL with hazmat endorsement. Must have computer skills or some knowledge of computer order entry system. Must have exceptional customer service communication skills. Must have the ability to work independently and under pressure to meet deadlines. Education/Experience High School Diploma or Equivalent is required. Welding or Technical Education is preferred. What We Offer Competitive pay and comprehensive benefits package. Opportunities for professional growth and advancement within the company. A supportive and dynamic work environment. Confidentiality and Discretion Arc3 Gases requires all employees to sign a non-disclosure of confidential information agreement. Benefits 401(k) Retirement Plan with Company Match Health, Dental, and Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company Contribution Company Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment Insurance Voluntary Life, Critical Illness, and Accident Insurance New Employee Referral Bonus Program Tuition Reimbursement Paid Time Off Paid Holidays Employee Assistance Program Wellness Program with Health Insurance Premium Discounts Company Paid Uniforms Personal Protective Equipment Reimbursements Equal Opportunity Employer. Disabled/Protected Veterans. #sales #insidesales #countersales #gas #gases #specialtygases #industrialgases #weldingsupply #weldingsupplies #weldingproducts #equipment #customers #customerservice #cdl
    $35k-57k yearly est. 25d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Roanoke Rapids, NC?

The average customer service representative in Roanoke Rapids, NC earns between $24,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Roanoke Rapids, NC

$31,000

What are the biggest employers of Customer Service Representatives in Roanoke Rapids, NC?

The biggest employers of Customer Service Representatives in Roanoke Rapids, NC are:
  1. Domino's Pizza
  2. Domino's Franchise
  3. Maddrey Insurance Agency
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