Customer service representative jobs in Westerly, RI - 659 jobs
All
Customer Service Representative
Customer Service Advisor
Client Specialist
Call Center Representative
Customer Retention Specialist
Inside Sales Representative
Customer Service Officer
Customer Service Professional
Customs Consultant
Customer Service Agent
Call Center Specialist
Customer Support Representative
Customer Services Coordinator
Customer Success Consultant
Lumen 3.4
Customer service representative job in Providence, RI
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement customer success plans, driving customer value realization
+ Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build value-based relationships with customers to optimize CS plays while leveraging self-service
+ Share thought leadership with customers based on needs resulting in strengthened customer trust
+ Identify and qualify opportunities for expansion, partnering closely with sales
+ Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ Manage risks to customers' success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
+ Define and execute renewal methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$70,287 - $117,149 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$73,805 - $123,008 in these states: CO HI MI MN NC NH NV OR RI
$77,322 - $128,867 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-JB1
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$77.3k-128.9k yearly 12d ago
Looking for a job?
Let Zippia find it for you.
Call center representative
Collabera 4.5
Customer service representative job in Warwick, RI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Start/End Dates: 10/12/2015 - 4/11/2016
Work Location: West Warwick RI-MLSTD-USA-00759
Position: Administrative/Clerical - Call Center Rep
Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours.
Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.
This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.
Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred
Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours.
Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.
This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.
Qualifications
- passing a drug test
- verify work history
-verify education
- passing a criminal background check
- reliable transpiration
Additional Information
If interested please contact me
Kristie Schneider
************ ext: 3318
$30k-37k yearly est. 3m ago
Customer Retention Specialist - Warwick
Farmers Insurance Group 4.4
Customer service representative job in Warwick, RI
We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
* Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews.
* Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
* Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met.
* Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support.
* Provides peer support through on-the-job training and knowledge sharing.
* Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS, Warwick RI, or Dayton, OH
Essential Job Functions
* Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
* Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
* Explains premium changes. Quotes, sells, and generates premium.
* Analyze, clarify and resolve complex policy and account related questions from external customers.
* Accesses account information and communicates while working in multiple systems across all brands.
* Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
* Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
* Resolves issues requiring expert support.
* Actively listens to customer concerns to identify trends or patterns.
* Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
* Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues.
* Leads implementation of process changes. Monitors performance metrics and prepares reports.
* Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
* Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.
* Stays current with relevant product(s), which includes all specialty lines.
* Champions change initiatives and fosters acceptance and support for these changes within the team.
Physical Actions
* Job is performed in-person at a Farmers office or virtually at an approved alternative work location.
* The physical work environment is indoors and climate-controlled with adequate lighting and ventilation.
* Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions.
* Frequently sits for prolonged periods of time, up to a full shift.
* Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces.
* Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance.
* Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties.
* Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift.
* Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees.
* Possesses clear vision, with or without correction, to visually read and verify information.
* Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects.
* Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.
* Jobs in this category require rare, if any, travel.
Education Requirements
* High School Diploma or equivalent required.
* Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license.
* Ability to be appointed to sell insurance in all states required.
Experience Requirements
* 2 years of experience in insurance or related field required.
* Experience providing advanced customer support within a high-volume, complex environment preferred.
Benefits
* Farmers offers a competitive salary commensurate with experience, qualifications and location.
o DC/NJ/NY/OH Only: $27.04 - $45.90
* Bonus Opportunity (based on Company and Individual Performance)
* 401(k)
* Medical
* Dental
* Vision
* Health Savings and Flexible Spending Accounts
* Life Insurance
* Paid Time Off
* Paid Parental Leave
* Tuition Assistance
* For more information, review "What we offer" on https://*********************************/#offer
Job Location(s): US - RI - Warwick
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************
$36k-43k yearly est. Easy Apply 60d+ ago
Customer Support Representatives
M2W 4.1
Customer service representative job in Barrington, RI
Come collaborate with M2W, Inc. on how we please our clients. Our first concern is selecting a customerservicerepresentative that is friendly and committed. Strong connections with clients depend on your ability to react quickly, show empathy, and transmit messages across all media in this capacity. As the main point of contact for clients that reach out by phone, email, social media, or live chat, it is imperative that you be able to respond to their questions, point them in the correct route, and guarantee their pleasure regardless of what.
For someone who enjoys working in a customer-centric workplace, takes pride in their work, and thrives under challenge, this is a great prospect.
Completed homework:
- Provide expert-level help, including the courteous and effective handling of consumer complaints, questions about goods or services, and diagnosis of technical difficulties.
- Tell customers M2W, Inc.'s service procedures, account preferences, and features offered.
- Good notes in internal systems on client contacts and comments will help trends to be followed and continuous development supported.
- Tell the relevant internal departments any unsolved problems; also, guarantee quick follow-up to fix them.
- You should be aware of any changes to products, announcements, or processes if you wish to ensure that everyone is obtaining current knowledge.
- Work with several organizations to enhance services and please consumers.
- Engage in courses in professional development and ongoing education to refine your customerservice and product knowledge.
- By highlighting regularly occurring problems and providing recommendations for how present practices could be improved, help to foster a growth mentality.
Capability for critical analysis:
- One either needs an associate's degree or its equivalent; a bachelor's degree is ideal.
- An ideal applicant will have worked for at least a year in a contact center, customerservice department, or help desk and have expertise dealing with consumers.
- Quite skilled in oral and written presentation; excellent in using appropriate words and tone.
- Being able regularly to keep professionalism, sensitivity, and a good mood.
- Adept at using customer relationship management systems, Google Workspace, and Microsoft Office among other office programs.
- Excellent organizing and time management; adept in handling several questions at once.
- Mastery of working both individually and in groups.
- Including vacations and weekends, I am accessible any hour of the day or night.
Recommendations on Competencies:
- Used customerservice tools such as Zendesk, HubSpot, Intercom, Freshdesk, and others.
- One really gains from knowing ticketing systems and support manuals.
- One advantage is bilingualism.
- Having worked in the software as a service (SaaS), online retail, or telecommunications sectors is valuable.
Potential M2W, Inc. clients:
- A vibrant, friendly workplace for every competent professional.
- There are chances for professional growth and career promotion within the organization.
- Guidelines and tools for practical knowledge acquisition.
- Possibility to participate in events and staff wellness projects.
- An opportunity to affect consumer satisfaction as well as company operations.
$34k-42k yearly est. 60d+ ago
Customer Service Agent, Warehouse
DSV Road Transport 4.5
Customer service representative job in Carolina, RI
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: PRI - Carolina, Lot 3-4C A Street
Division: Air & Sea
Job Posting Title: CustomerService Agent, Warehouse
Time Type: Full Time
Summary
As a Warehouse CustomerService Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships.
Duties and Responsibilities
* Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
* Provide accurate information regarding order status, inventory availability, and shipping schedules.
* Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
* Collaborate with internal teams to address customer issues effectively.
* Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
* Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
* Maintain accurate records of customer interactions, transactions, and inquiries.
* Generate reports and summaries as needed to track customerservice metrics and performance.
* Identify root causes of customer issues and implement solutions to prevent recurrence.
* Proactively address potential problems to ensure a seamless customer experience.
* Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
* Educate customers on product features, benefits, and value propositions.
* Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
* Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
* Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
* Solicit feedback from customers and implement enhancements to improve overall satisfaction.
Educational background / Work experience
* Some college coursework or a degree in business administration, logistics, or a related field is preferred.
* 2-3 years of experience in customerservice roles, preferably in the transportation, logistics, or warehousing industry.
* Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.
Skills & Competencies
* Strong interpersonal and communication skills, both verbal and written.
* Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
* Problem-solving and conflict resolution skills.
* Attention to detail and accuracy in data entry and record-keeping.
* Familiarity with Microsoft Office suite (Word, Excel, Outlook).
Preferred Qualifications
* Experience in warehouse or logistics operations.
* Knowledge of transportation and supply chain management concepts.
* Certification or training in customerservice or related areas.
Language skills
* Fluent in English (oral and written)
Computer Literacy
* Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software.
* Familiarity with Microsoft Office suite and other business software applications.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $13.50 - $18.25 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
open/close
Print Share on Twitter Share on LinkedIn Send by email
$13.5-18.3 hourly Easy Apply 29d ago
Client Specialist
Barry's 3.7
Customer service representative job in Wainscott, NY
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customerservice in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists CustomerService: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
$65k-110k yearly est. 60d+ ago
Customer Retention Specialist - Warwick
Farmers 4.2
Customer service representative job in Warwick, RI
We are Farmers!
We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews.
Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met.
Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support.
Provides peer support through on-the-job training and knowledge sharing.
Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS, Warwick RI, or Dayton, OH
Essential Job Functions
Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
Explains premium changes. Quotes, sells, and generates premium.
Analyze, clarify and resolve complex policy and account related questions from external customers.
Accesses account information and communicates while working in multiple systems across all brands.
Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
Resolves issues requiring expert support.
Actively listens to customer concerns to identify trends or patterns.
Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues.
Leads implementation of process changes. Monitors performance metrics and prepares reports.
Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.
Stays current with relevant product(s), which includes all specialty lines.
Champions change initiatives and fosters acceptance and support for these changes within the team.
Physical Actions
Job is performed in-person at a Farmers office or virtually at an approved alternative work location.
The physical work environment is indoors and climate-controlled with adequate lighting and ventilation.
Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions.
Frequently sits for prolonged periods of time, up to a full shift.
Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces.
Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance.
Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties.
Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift.
Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees.
Possesses clear vision, with or without correction, to visually read and verify information.
Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects.
Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.
Jobs in this category require rare, if any, travel.
Education Requirements
High School Diploma or equivalent required.
Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license.
Ability to be appointed to sell insurance in all states required.
Experience Requirements
2 years of experience in insurance or related field required.
Experience providing advanced customer support within a high-volume, complex environment preferred.
Benefits
Farmers offers a competitive salary commensurate with experience, qualifications and location.
o DC/NJ/NY/OH Only: $27.04 - $45.90
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://*********************************/#offer
Job Location(s): US - RI - Warwick
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************
$34k-43k yearly est. Easy Apply 60d+ ago
Customer Service Advisor - Coventry
Scrub-A-Dub Auto Wash Centers
Customer service representative job in Coventry, RI
Full-time, Part-time Description
Are you a people person? Do you love cars? New England's leading auto-wash company is excited to hire for the grand opening of our BRAND NEW COVENTRY SITE! A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships. Join a USA TODAY Top Places To Work Award Winner for 2024 as we launch the most state-of-the-art carwash facility in Rhode Island!
Responsibilities and Duties
1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits of the Unlimited program while ensuring a positive customer experience with a friendly smile and helpful service!
2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently.
3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot and vacuums, taking out the trash, and cleaning the carwash tunnel.
Requirements
The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business.
The ideal candidate has a passion for customerservice, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales
Good verbal & written communication skills preferred
Basic computer skills to enter customer information as needed into our database
CustomerService Experience and cash register experience is preferred but not necessary as we will train the right candidate.
Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors.
Benefits
Team members average $18 to $22+ an hour with wage, tips, and bonus. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include:
Health Insurance option for full time employees
401K Retirement plan with 3% employer match
Free car washes for your personal vehicle
Growth potential at a fast growing company
529 College Savings Plan
Scholarships and reimbursement for college or vocational training
Salary Description $18-22+ per hour
$18-22 hourly 60d+ ago
Customer Service Evaluator
Data Quest Investigations 3.2
Customer service representative job in Fall River, MA
Data Quest LTD is seeking independent contractors to patronize businesses as a third-party, unbiased evaluator and report on the Customer Experience (CX). Your feedback enables companies to implement appropriate actions to correct poor customerservice before customers become dissatisfied and take their business elsewhere. Join our database to have access to monthly auditing opportunities at restaurants, bars, hotels, movie theaters, museums, malls, retail stores, and parking facilities in your area and throughout the country. Audits pay a flat fee between $15- $50 depending on the type of evaluation. Create a shopper profile and submit your resume if interested in these independent contractor opportunities.
Desired skills: Reliable transportation, good communication and writing skills, observant and detailed.
Thank you.
Data Quest Evaluator Sign Up
Compensation: $15.00 - $50.00 per hour
Established in 1981, Data Quest, Ltd. is a licensed, insured and bonded, full-service corporate private investigations agency, which provides elite information gathering, and loss prevention & detection expertise to companies, attorneys, and individuals throughout the United States.
Headquartered in Massachusetts, Data Quest's clients consist of more than 1,000 companies in a wide range of industries, including Fortune 500 corporations as well as smaller companies on a local and regional level.
• Corporate & Domestic Investigations
• Background Checks
• Employee Tip Line Programs
• Employment Screenings
• Interrogations
• Interview & Statement Taking
• Loss Prevention Consultations
• Loss Prevention Seminars
• Missing Persons (Skip Trace/Locate)
• Mystery Shopping
• Pre- and Post-Employment Screenings
• Public Record Research & Retrieval
• Security Guards
• Surveillance
• Undercover Investigators
$33k-40k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Fastsigns 4.1
Customer service representative job in Clinton, CT
FASTSIGNS of Clinton is hiring for a CustomerServiceRepresentative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS CustomerServiceRepresentative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS CustomerServiceRepresentative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$30k-36k yearly est. Auto-Apply 60d+ ago
Officer - Customer Service - Full Time
Casino and
Customer service representative job in Tiverton, RI
Why Bally's?
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
CustomerService Officer - To assist Guests and maintain a safe environment for Guests and Employees.
Responsibilities to include but not limited to:
Strategically assigned throughout the facility to deter incidents and remain accessible to guests.
Assist guests by providing information and services or directing guests to the appropriate source for assistance.
Provide security for special events, fights, parties, employee events, and tournaments.
Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests.
Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees.
Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption.
Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT).
When appropriate, detain and restrain persons that have or are about to commit a crime or present danger.
When appropriate, eject persons who are in violation of company policies and/or procedures.
Any other duties that are reasonably assigned by management.
Qualifications:
Previous work experience as a security officer or guard.
Knowledge of legal guidelines for area security and public safety.
Excellent surveillance and observation skills.
Able to interact professionally with guests
High School diploma is required.
License Requirements:
Serve Safe Certified.
Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them.
Rhode Island Pistol Permit
Physical/Mental Requirements:
Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop
Constantly use manual dexterity, following directions, adhere to detail
Frequently use eye/hand coordination
Working Conditions:
Exposed to noise, smoke and odors.
Environment may be hot, cold, wet, humid, or loud for long periods of time.
Working with others as well as independently.
What's in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Target Hourly Range: ($18.00)
Bally's Tiverton Casino Resort: About | LinkedIn
****************************** (
Right Click to open
)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You - We can't wait to meet you!
$18 hourly 60d+ ago
Call Center Representative ($60k+)
Hiregy
Customer service representative job in Warwick, RI
#IND123
Ready for a fresh start? Join a trusted and recognized industry leader. We provide paid training and a clear path to earning $63,000 your first year-with uncapped potential for top performers. Start with $20.70/hr base pay plus monthly commissions in entry-level insurance sales. Help inbound callers navigate plans and choose what fits their needs. Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success.
Inbound Sales Representative
Inbound Sales Consultant
Location: Warwick, RI 02886
This position is hybrid, (3) days onsite required weekly after training
Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly
Starting base pay is $20.70 per hour
Commission is monthly
Type: Direct hire
Schedule: Will be assigned a (40) hour work week after training, must be open to department hours
M-F or Tues-Sat, 7:00am - 9:00pm CST / 8:00am to 10:00pm EST
Training schedule: M-F, 9:30am - 6:00pm CST / 10:30am - 7:00pm EST for approx. 9 weeks
Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.
Job description
Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
Deliver exceptional customerservice by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
Manage daily call volume, averaging 12-15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.
What does success look like?
You will be evaluated based on the following key performance indicators (KPIs):
Number of policies converted - Successfully binding new insurance policies.
Total premium converted - The dollar amount of premium generated from sales.
Unplanned shrink - Minimizing time away from taking calls to ensure productivity.
Cross-sell performance - Ability to identify and sell additional products to existing customers.
Ramp up period:
First month: 70% of goals
Three months: 90% of goals
Six months: Meeting or exceeding targets
Nice to have:
Bachelor's Degree
P&C License
Salesforce
Requirements:
Must have (1)+ years of sales experience in retail, hospitality, other industries
Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales.
Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
Must have professional verbal and written communication skills with strong sales acumen.
High school diploma or equivalent
Background check required
Education verification required
$28k-36k yearly est. 14d ago
Call Center Representative
Manufacturing Inc. 3.8
Customer service representative job in East Providence, RI
Job Description
We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.
What's In It For You
Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty.
Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management.
Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success.
Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement.
Responsibilities Include
Answering inbound customer calls, emails, and chats promptly and professionally.
Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.
Maintaining a high level of product and service knowledge to provide accurate information.
Following established communication procedures, guidelines, and policies.
Skills and Qualifications
High school diploma or equivalent.
Minimum of 1 year of experience in a customerservice or call center environment.
Exceptional verbal and written communication skills.
Strong active listening and problem-solving abilities.
Proficiency with standard office software (e.g., Microsoft Office Suite).
Ability to sit for extended periods and manage high call volumes efficiently.
Experience with a major CRM system (e.g., Salesforce, Zendesk).
Associate's or Bachelor's degree a definite plus!
Compensation and Benefits
Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.
Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).
Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$19 hourly 7d ago
Client Success Renewals Specialist
Norstella
Customer service representative job in Providence, RI
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 9d ago
Officer - Customer Service - Full Time
Bally's Corporation 4.0
Customer service representative job in Tiverton, RI
Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
CustomerService Officer - To assist Guests and maintain a safe environment for Guests and Employees.
Responsibilities to include but not limited to:
* Strategically assigned throughout the facility to deter incidents and remain accessible to guests.
* Assist guests by providing information and services or directing guests to the appropriate source for assistance.
* Provide security for special events, fights, parties, employee events, and tournaments.
* Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests.
* Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees.
* Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption.
* Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT).
* When appropriate, detain and restrain persons that have or are about to commit a crime or present danger.
* When appropriate, eject persons who are in violation of company policies and/or procedures.
* Any other duties that are reasonably assigned by management.
Qualifications:
* Previous work experience as a security officer or guard.
* Knowledge of legal guidelines for area security and public safety.
* Excellent surveillance and observation skills.
* Able to interact professionally with guests
* High School diploma is required.
License Requirements:
* Serve Safe Certified.
* Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them.
* Rhode Island Pistol Permit
Physical/Mental Requirements:
* Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop
* Constantly use manual dexterity, following directions, adhere to detail
* Frequently use eye/hand coordination
Working Conditions:
* Exposed to noise, smoke and odors.
* Environment may be hot, cold, wet, humid, or loud for long periods of time.
* Working with others as well as independently.
What's in it for you:
* Competitive Salary with annual performance reviews
* Comprehensive health coverage plan that includes medical, dental, and vision
* 401(K)/ Company Match
* Access Perks and Childcare discounts
Target Hourly Range: ($18.00)
Bally's Tiverton Casino Resort: About | LinkedIn
****************************** (Right Click to open)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You - We can't wait to meet you!
$18 hourly 51d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer service representative job in Providence, RI
Virtual CustomerService Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customerservice , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 60d+ ago
Client Specialist, Garden City
Knitwell Group
Customer service representative job in Cranston, RI
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00262 Cranston, RI-Cranston,RI 02920Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$40k-68k yearly est. Auto-Apply 60d+ ago
Customer Service Coordinator - Starting at $18 hourly
Raymour & Flanigan Furniture 4.6
Customer service representative job in Manchester, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customerservice issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customerservice skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$29k-39k yearly est. 14d ago
Inside Sales Representative
Your Home Sold Guaranteed Realty-Nathan Clark Team
Customer service representative job in Smithfield, RI
Our Inside Salespeople (ISAs) earn double the industry average (over $100,000). We are the highest performing Real Estate company in the nation as a result of our Inside Salespeople. Our average agent outsells our closest competitor by 4X!
The secret to our success is our ISAs. Inside Sales is the foundation or backbone of our business. The reason? Our ISAs provide our agents with qualified appointments, NOT meaningless leads. So they can do what they do best - sell! This is where you come in.
We have a time-tested, plug-and-play system...a state-of-the-art marketing and lead generation system that bypasses useless, frustrating cold calls. No one we know enjoys that! Our system is the key to our Inside Salespeople's success and retention. Position includes a comprehensive benefits package.
Compensation:
$100,000
Responsibilities:
No cold prospecting. Call back property inquiries and requests
Set appointments for our outside sales team
No marketing or advertising necessary
All buyer and seller leads supplied
Accountability and daily reporting
Qualifications:
2+ years of experience in sales or a similar role
Current U.S. drivers license and the ability to travel by car
Great time management, interpersonal, and communication skills, both written and verbal
High school diploma or equivalent required, college degree preferred
Experience using CRM software as part of the sales process
A great attitude. Some customerservice sales calling experience
Good phone etiquette. Organized and highly motivated
Self-disciplined. Able to follow directions
About Company
Backed by our "Go Serve Big" mission statement, Your Home Sold Guaranteed Realty strives to be the best place to work, buy, and sell real estate guaranteed.
Our "Go Serve Big" mission is a give-back, pay-it-forward approach for our agents and their clients. When you put others first, you will never be second is one of the core values at the company.
We look forward to your application since the right people are the defining difference in the success of any company!
#WHRE3
Compensation details: 100000-100000 Yearly Salary
PI3e4cd048a231-31181-39330515
$100k yearly 7d ago
Inside Sales Representative
Custom Computer Specialists, Inc. 4.5
Customer service representative job in Lincoln, RI
CCS is seeking a motivated Inside Sales Representative to join our team. In this role, you'll build strong customer relationships that drive retention, loyalty, and revenue growth. You'll support the full sales cycle-from uncovering opportunities to managing renewals-while ensuring every interaction delivers an exceptional customer experience.
We're looking for someone passionate about using technology to improve customers' lives, who thrives in a fast-paced environment, communicates with confidence, and enjoys collaborating with others. The ideal candidate is proactive, detail-oriented, and dedicated to going above and beyond for both customers and colleagues.
Salary: $60,000-$70,000
RESPONSIBILITIES
Customer Success & Relationship Management
* Build and maintain trusted customer relationships through regular calls, check-ins, and occasional onsite visits.
* Understand client business needs to identify opportunities and develop long-term sales strategies.
* Drive customer satisfaction and product adoption by resolving issues, setting expectations, and escalating as needed.
* Review account history to uncover upgrades, renewals, and new opportunities.
Sales Support & Proposal Management
* Partner with Account Managers to support initiatives and achieve revenue targets.
* Coordinate RFPs, bid responses, proposals, and cross-department collaboration.
* Manage renewals, upgrades, and warranty/license tracking, ensuring timely quotes and proactive follow-up.
* Maintain deal registrations, CRM updates, and pipeline status tracking.
Quoting & Pricing
* Develop accurate product quotes and proposals, factoring in discounts, promotions, and margins.
* Collaborate with Sales leadership on pricing strategies and vendor negotiations.
* Communicate with distributors for pricing, lead times, and alternatives.
* Leverage quarter- and year-end opportunities for deeper discounts.
Data & Compliance
* Keep CRM/NetSuite records accurate and current (opportunities, sales orders, win/loss, contacts).
* Ensure compliance with company standards and maintain complete customer/prospect information.
Professional Development
* Stay up to date on CCS products and solutions through training and certifications.
QUALIFICATIONS
* Strong phone presence and active listening skills
* Entrepreneurial mindset with a proactive approach
* Excellent organization and time management abilities
* Skilled in building customer relationships and delivering top-tier service
* Strong written and verbal communication skills
* 3+ years of sales support and/or customerservice experience
* Bachelor's degree or equivalent work experience
$60k-70k yearly 60d+ ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Westerly, RI?
The average customer service representative in Westerly, RI earns between $26,000 and $42,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Westerly, RI
$33,000
What are the biggest employers of Customer Service Representatives in Westerly, RI?
The biggest employers of Customer Service Representatives in Westerly, RI are: