Information technology/support technician jobs in Sumter, SC

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters. Job Location: West Columbia, SC Job Type: Full Time Shift Available: 1st Compensation: $35.25/hr Benefits Information Medical, Dental, Vision, and Prescription Drug Insurance Health and Wellness Incentives Paid Vacation and Holidays 401(k) with Cargill matching contributions Flexible Spending Accounts (FSAs) Short-Term Disability and Life Insurance Employee Assistance Program (EAP) Tuition Reimbursement Employee Discounts Principal Accountabilities Install and manage workstations with computers and necessary peripheral devices٫ such as routers٫ printers and so on Monitor computer hardware (HDD٫ mouses٫ keyboards etc.) to ensure its normal performance Install and configure appropriate software and functions according to specification Effectively and safely operates standard maintenance tools such as power tools, basic hand tools and basic electrical testing equipment Repair/rebuild various gearboxes and properly align belt/chain drive setups Repair/Troubleshoot production equipment Read and understand mechanical and electrical schematics without issue Documenting daily work assigned on paper and in maintenance management system while following prescribed safety rules and regulation as well as other departmental policies and procedures Required Qualifications Must be eligible to work in the United States without visa sponsorship Must be 18 years or older Must be able to read, write, and speak English Must have strong Mechanical and Electrical trouble shooting skills Must have basic experience with maintenance trades, such as industrial electrical/automation, millwrighting, and/or plumbing Preferred Qualifications Previous industrial maintenance experience Two-year degree that relates to the maintenance field Work history in the last 12 months Please note that this position does not include relocation reimbursement Equal Opportunity Employer, including Disability/Vet

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Summary/Objective Works under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support. Essential Functions Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person. Assist with identifying problems and providing potential resolutions. Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels. Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation. Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards. Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution. Regularly communicates with team and leadership of potential trends, significant problems and individual market requests. Maintains up to date knowledge of company software, hardware and approved documented procedures. Schedules preventative maintenance on company owned vehicle. Escalate and schedules vendor services as necessary. Installation and troubleshooting of WAN/LAN, Cat 6e cabling. Manage and track inventory stockroom(s) for designated territory according to team standards. Responsible for expense records and reports for company provided procurement card. Competencies Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job is in a store/retail environment. Physical Demands Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work This is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours. Travel 30-60% Required Education and Experience HS diploma Minimum 3 years verifiable technology support Preferred Education and Experience Two or four year degree Industry certifications a plus Understanding of ITIL Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Ability to deal with stress and changing priorities. Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize. Excellent interpersonal skills with the ability to work both independently and as part of a team. Strong troubleshooting skills Must possess a valid US driver's license with a clean driving history for the past 3 years. AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. $23-$31 an hour #2024MG

Entry Level Help Desk Analyst Unlimited Service Group is a high quality, locally focused commercial kitchen field service operation with a worldwide genuine OEM restaurant equipment parts distribution sister business. With 41 brands and over 135 locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovations solutions to support our customer and manufacturer partners. Dedicated to providing the highest quality parts, service, and customer experience, we take pride is assisting our customers in a personalized, friendly, and safety-focused manner that ensures every experience is an exceptional one. With a people-centered company culture, we are serious about growing and expanding and are looking for people who want to do the same! Learn more about us at ************************ Perks * Strong Company Culture! * Casual dress code * All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. * Enjoy the benefits of our Town Share program - Share in our company's success! The Job at a Glance Unlimited Service Group is looking for a creative and motivated individual to join our team as an Entry Level Help Desk Analyst. This is a fantastic opportunity for someone eager to gain hands-on experience supporting end-user technology, imaging computers, managing IT assets, and configuring devices for new hires. If you are passionate about technology, enjoy helping others, and are excited to develop your skills in a dynamic IT environment, we want to hear from you! A Typical Day * Image and configure Windows desktops and laptops for new and existing users. * Set up and support mobile devices, including iPhones and iPads. * Manage returned equipment, ensuring proper data handling, reimaging, and redeployment. * Maintain and track IT inventory, keeping records of laptops, desktops, and mobile devices up to date. * Collaborate with IT team members to document procedures, improve workflows, and enhance user support. * Assist with general hardware support. To Land This Opportunity * Basic understanding of Windows computers, Microsoft Office 355, and Apple mobile devices * Strong attention to detail. * Excellent communication and interpersonal skills. * Motivated to learn new technologies quickly and stay current with industry changes. * Ability to thrive in a fast-paced, evolving work environment. * A collaborative team player. * Must be at least 18 years of age * Completion of a satisfactory background check and drug screen required. Schedule & Location * Full-time, on-site position located in Lexington, SC. * Monday through Friday, 8:00 AM - 5:00 PM. * Occasional evening and weekend work may be required based on job demands. * No travel required for this position. Benefits At Unlimited Service Group, we see employment as a reciprocal relationship; one where we set high standards for those who work here but also recognize and reward our team members for their contributions in the form of various company benefits. * Competitive Compensation * Insurance * 401k and 401k Match * Generous Time Away Program * Employee Assistance Programs * Employee Relations Events * Employee Recognition Programs #MobileDeviceManagement #AssetManagement #Imaging #InventoryManagement #EntryLevel Unlimited Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Field Advantage, headquartered in Kingsport, Tennessee, is a premier national IT field services company with over 17 years of proven expertise. We deliver 24-hour on-site technology services across all 50 states, specializing in IT deployments, site surveys, and field maintenance. Our tailored solutions serve the retail, entertainment, petroleum, and electric vehicle industries, empowering businesses to thrive in a rapidly evolving technological landscape. With a robust network of over 2,000 technicians, we ensure coverage in every market, providing reliable and efficient support. Field Advantage champions innovation, diversity, and inclusivity, setting benchmarks in the tech industry. Seeking a dynamic Field Technician with a strong background in POS repair, IoT, and cutting-edge technology solutions. In this on-site role, you'll be the front-line hero, resolving complex issues and ensuring seamless operation of our clients' technology systems. Your day-to-day will involve hands-on POS system repairs, deploying IoT solutions, and tackling diverse tech challenges. You won't be alone; our expert remote support team will be there to guide you through troubleshooting and problem-solving, ensuring you have the knowledge and backup to succeed in the field. This position is perfect for those who love variety, enjoy solving real-world tech problems, and thrive in a supportive, team-oriented environment. Responsibilities: Troubleshoot and repair Point of Sale (POS) systems and pin pads, ensuring timely resolution of hardware and software issues Implement and maintain IoT solutions, including connecting and configuring IoT devices to enhance the operational efficiency and data tracking EV Responsibilities - Training will be provided. Adhere strictly to Lock-Out Tag-Out (LOTO) procedures during unit head swap outs and follow upgrade instructions and guidelines for firmware upgrades. Perform unit head swap outs on charging stations and conduct firmware upgrades, following detailed step-by-step guides. Estimate and manage time efficiently, with a target completion time of 2 hours for unit head swap outs and approximately 15 minutes per station for firmware upgrades. Provide detailed notes and deliverables before, during, and after each job, ensuring accurate documentation of the process. Engage with site contacts to locate breakers, chargers, and power cycle units if necessary, ensuring a smooth and efficient process. Collaborate with the team and communicate effectively to address any challenges that may arise during both unit head swap outs and firmware upgrades. Other duties as assigned. Qualifications: Lock-Out Tag Out certification is required; assistance will be provided for obtaining the certification. Technical background and previous experience in software upgrades or a related technical field are preferred. Proficient in following step-by-step guides and ability to follow detailed instructions both verbally and in writing. Strong attention to detail, commitment to safety protocols, and accuracy in executing tasks. Effective communication skills, both written and verbal, for interaction with team members and site contacts. Must have a valid driver's license with reliable transportation to travel to various locations. Must provide your own tools. - Specific industry tools will be provided. Must have a working windows-based laptop. Must have a dependable vehicle. Ability to lift and carry equipment up to 50 pounds. Willingness to undergo additional training as required. Powered by JazzHR rU0NMedNSQ

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements - an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you'll do As a member of the Technical Office Engineering (TOE) you will contribute within the production environment, to the manufacturing and testing of the first cars featuring the pioneering Scout design and functionalities. Additionally, you will play a decisive role in transferring the lessons learned to product optimization activities and the later pre-series and series production line. In your role you will report to the Manager of the Engineering Office. Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Assist in the development of the Body System for Scout electric pick-up trucks and rugged SUVs Be a part of the vision of engineering excellence & source of knowledge You are the expert regarding CAD-tools, CAD processes and PDM systems Creating CAD-Data to help the body systems team with new concepts and find solutions in a dynamic working environment Ensure designs conform to safety standards and U.S. government regulations Be the central point of contact in the Production Center in Columbia/Blythewood for the Body Systems team in Novi Design & create with collaboration, a Body System integration and a testing strategy that allows other teams to contribute and implement their necessities Partner with other concept & systems architect teams to come up with solutions to engineering & functional challenges and issues coming up in the production process Coordinate with supplier(s) for engineering activities, ensuring supplier meets requirements set by Scout Collaborate with suppliers and Scout cross-functional teams to ensure system components meet validation and testing requirements Work with pre-series team to support the build process and work with suppliers to deliver components according to the requirements Participate in design reviews and brainstorming sessions to contribute innovative ideas that enhance system performance and fulfil production needs Hands-on prototyping and building capability, from initial operation to coordinating and implementing software Be involved in other related tasks / activities as required Location & Travel Expectations: This role will be based out of the Scout Motors location in Columbia, South Carolina. The responsibilities of this role require daily attendance in office with in-person meetings and events regularly in Columbia, South Carolina and Blythewood, South Carolina. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you'll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 4+ years of experience required in similar type of role 5+ years of experience in body mechanical areas and relevant automotive assignments. Education/Certifications: Bachelor's or Master's degree in electrical engineering, mechanical engineering, systems engineering, engineering management or a relevant field Communication: Strong written and verbal communication skills Expert in CATIA V5 and PDM systems. Including the ability to make 3D parametric models and 2D drawings Strong technical skills and expertise in problem-solving Ability to lead simultaneous engineering teams Good knowledge of MS Office products Familiarity with computer-aided engineering (CAE) or direct experience in this field. The ability to build strong working relationships with individuals at all organizational levels. Advanced project steering and coordination skills to practice independent project management in a defined Body System scope Motivated engineer wanting to work at the cutting edge of electric vehicle technical design, create new ideas and solutions, enjoy hands-on testing Strong interpersonal skills including ownership, self-motivated, problem solving, analytical, team player, innovative, creative, communication skills and ability to develop & mutually thrive in working relationships Proven ability to work in a truly cross-functional and global environment Driver's license required What you'll gain The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights: Competitive insurance including: Medical, dental, vision and income protection plans 401(k) program with: An employer match and immediate vesting Generous Paid Time Off including: 20 days planned PTO, as accrued 40 hours of unplanned PTO and 14 company or floating holidays, annually Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave Pay Transparency This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent. Initial base salary range = $110,000.00 - $135,000.00 Internal leveling code: IC9 Notice to applicants: Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. Residing in New York City: This role is not eligible for remote work in New York City. Equal Opportunity Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. Responds to all customer and leadership requests in a professional, courteous, and respectful manner. Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely. Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality. Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products. Learns core task set for all features of assigned CGM software products and passes applicable exams. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Your Qualification: Must be available between the hours of 8AM - 8PM EST Monday through Friday Minimum of 1 year customer service experience. Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support Ability to manage multiple tasks and thrive in a high call volume, fast paced environment. Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems. Ability to independently perform research using resources such as the internet and procedure manuals. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Desktop Support Engineer On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Orangeburg, SC. Desktop Support Engineer Job Details Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. POSITION DUTIES AND RESPONSIBILITIES: Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. Managing returns on warranted parts and systems Packaging and shipping replacement parts to customers Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers May participate in development of information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel Exercises judgment with defined procedures and practices to determine appropriate action Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades Demonstrates good judgment in selecting methods and techniques for obtaining solutions Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures Requires little day-to-day supervision Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities: Consulting with the Service Desk on support calls Able to communicate highly technical information to both technical and non-technical personnel Providing Case status updates to management and end-users Providing phone support and diagnostics to remote customers Participating in training programs designed to educate customers about basic and specialized applications Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support Desktop Support Engineer Mandatory Skills Strong customer service skills Reliability and a strong sense of responsibility Ability to work independently and take ownership Solid technical and analytical skills required Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers Knowledge of supported Microsoft Windows operating systems Experience with Active Directory administration Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues EDUCATION and/or WORK EXPERIENCE: Associate's Degree or equivalent experience required A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred 2-4 years or more of related experience preferred Desktop Support Engineer Start Date ASAP Desktop Support Engineer Assignment Length 6+ months Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

We are looking for a Help Desk Technician who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships. Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Help Desk Technician to join the Team. Joining our team as a Help Desk Technician, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers. Duties: Reply to incoming calls from customers including products and service questions and general information. Refer to customer scripts when working through difficult situations. Follow and where possible improve departmental processes and company service standards. Ensure that all databases are kept up-to-date with progressing work and client details. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date. Keep track of customer accounts and make updates with new account information as necessary. Provide thorough follow-ups to customer interactions, ensuring customer satisfaction. All other duties and responsibilities as assigned. Qualifications: Previous work in a customer-facing position. High school diploma, G.E.D. or equivalent. Required Skills: Excellent customer service skills and attitude. Problem-solving skills. Proficient with office equipment. Attention to detail. Excellent written and verbal skills. Excellent interpersonal skills. Requirements: Knowledge of Office Suite preferred. Self-motivated and team-orientated. Previous customer service experience. Must have access to reliable transportation. Ability to work as a member of a team. Benefits: Competitive Pay. Career Development. Holidays: 25 days + bank holidays. Pension Scheme. Paid Time Off (PTO). 401(k) fixed contribution. Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Scope of the project: This is a long term position that will be utilized for production support and software development. This assignment will provide application development programming support for Retirement and Health Insurance Financial and operational systems. Work closely with business units and IT analysts responsible for supporting those systems. Qualifications Daily Duties / Responsibilities: Under general supervision the contractor will provide onsite instruction, assistance, and support for up to three permanent staff members for the analysis, modification, testing, and implementation of changes to the PEBA's Computer Systems. Additional Information All your information will be kept confidential according to EEO guidelines.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job Description The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally. About the role The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly. Responsibilities Respond to user inquiries via phone, email or ticketing system. Diagnose and resolve hardware, software, and network problems. Install, configure, and maintain desktops, laptops and peripheral devices. Mange user accounts, permissions, and access in Active Directory or similar systems. Perform routine system updates, patches, and security checks. Document issues and solutions in the knowledge base for future reference. Assist with onboarding and setup of new employees' IT equipment. Escalate complex issues. Experience Proficiency in troubleshooting hardware, software, and network issues across Windows and mac OS environments. Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration. Experience with Active Directory for user account management and group policies. Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools). Ability to use remote support tools and ticketing systems (e.g. ServiceNow, Zendesk). Knowledge of basic cybersecurity practices, including endpoint protection and patch management. Excellent problem-solving skills and ability to document technical solutions clearly. Benefits Competitive compensation packages 401k with company match Medical, dental, vision plans Generous vacation policy, plus holidays Estimated Starting Salary Range The estimated starting salary range for this role is $59,000 - $67,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. EEO Statement The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination. Export Control Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Title: Technical Support Specialist I At Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow. Job Description The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail. Location There is a potential opportunity for this role to be remote with the right qualifications. Key Responsibilities Managing incoming calls and customer service inquiries Identifying and assessing customers needs to achieve customer satisfaction Troubleshooting technical issues as identified Creating detailed records regarding reported requests, issues, and solutions Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Adhering to all corporate policies, practices, and controls. Other Duties as Assigned What We Offer: Competitive salary and benefits package. Opportunity to work with a passionate and innovative team. Career growth and development opportunities. Collaborative and dynamic work environment. Preferred Qualifications Equivalent Education Level Required: High school diploma or equivalent. Experience Required: Customer service or technical support is a plus Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to maintain confidential information and professional boundaries. Ability to understand and ensure compliance with policies, procedures, and laws. Ability to develop and maintain business relationships. Proficient in MS Office. Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers. Travel: Available as needed with appropriate notice, but no significant travel is anticipated for this position. Other: Must be eligible to work in the USA. May be subject to criminal background checks.

Classification Specification INFORMATION TECHNOLOGY SUPPORT TECHNICIAN (1145) Grade 4: $40,300.68 Purpose of Classification: The purpose of this classification is to provide end user technical support for City hardware, software, personal computers, applications or other information systems as assigned. Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Provides computer hardware and software support: installs, configures, upgrades, patches, moves and rearranges computer hardware and software systems; assists in installation of desktop, laptops, mobile and other endpoint devices; ensures availability and proper operation of products for installation; schedules installations; assures anti-virus and other protection measures are implemented; tests installed products per department standards; troubleshoots and identifies problems and solutions; performs diagnostics; escalates issues to other IT staff or vendors as needed; documents, executes and updates end user devices; and maintains inventory records. Provides user support to City employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules. Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' hardware and software; utilizes diagnostic tools and other resources as appropriate. Installs and maintains personal computer hardware, software, and peripherals: ensures availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer. Maintains active directory, groups, users, policies, client devices, security keys and access: creates new employee user or client devices in active directory; adds user to proper group for access to software, documents, devices and shared drives. Performs related information technology support functions: assists in the development and implementation of website content; assists with monitoring and administrating City systems and software as assigned; and modifies and integrates data for use by other work units. Reviews and analyzes computer hardware and software functions and operations: identifies deficiencies and modification and upgrade needs; and conducts testing of patches and upgrades in test environment. Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate. Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. Operates a business-issued computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. Communicates with supervisors, staff, clients, third party service contractors, and other individuals as required to coordinate work activities, review task status, exchange information, and resolve issues. Responds to technical support requests submitted through help desk tickets, email, or in person to provide prompt and effective assistance. Performs duties within a fast paced Information Technology Department Help Desk environment that requires consistent user communication, efficient assessment of technical problems, and coordination with technical teams to ensure smooth and reliable operations. Additional Functions: Performs other related duties as required. May be required to work after normal business hours, weekends, holidays, Standby Duty or be called out as needed 24 hours/day 7 days/week to maintain service in the event of a natural disaster, emergencies, or any other disruption of service. Minimum Qualifications: Associate degree in Information Technology or a related field required; supplemented by one year of experience in installing computer hardware and software, providing end user technical support or information technology related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must be able to pass CJIS Level 4 Security Awareness Certification. Specific License or Certification Required: Must possess and maintain a valid South Carolina driver's license. Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all City or departmental policies, practices, and procedures necessary to function effectively in the position. Performance Aptitudes: Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information, such as work orders, inventory records, and technical manuals and support documentation. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. ADA Compliance: Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dust, confined spaces, machinery, vibrations, electric currents, or traffic hazards. The City of Orangeburg is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes. REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS. Additional Information All your information will be kept confidential according to EEO guidelines.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Develop technical documents based on network engineering and/or system administration experience. Use provided source document to review and make recommendations to systems security accreditation and certification requirement packages in accordance with applicable regulations and procedures, including documenting systems architecture and networks' physical layout in narrative and graphical forms. Convert rough draft technical documentation into a standard document format for formal publishing. Work with Network Engineers and Project Leads to document Concept of Operations, Engineering Plans, and Tactics, Techniques and Procedures (TTPs). Establish and coordinate an annual review of published documentation. Review, coordinate, and publish AFCENT special instructions. Participate in meetings and provide meeting minutes. Provide standardized written procedures, checklists and logic flow charts for Enterprise processes and common tasks. Analyze, evaluate, and determine the applicability of Air Force systems accreditation and certification procedures for existing and planned network architecture. Establish and maintain a repository of technical documentation, memorandums, and agreements and coordinate reviews as required. Develop and manage all phases of the documentation project(s) including initial analysis, information gathering, and design of deliverables and distribution of finished product. Assist other government and contract personnel with project documentation and web site development as needed. Assist the training managers with training materials standardization and transcription. Maintain a standard set of published network architectural diagrams; establish and coordinate periodic reviews and publishing to keep information accurate for troubleshooting, engineering, and project planning purposes. Ensure enterprise and site-specific network architecture drawings and diagrams are up to date and accurate. Establish and maintain a web page enabling deployed sites upload/download access for site-specific drawings and diagrams. Qualifications Qualifications BS in related field AND 3 or more years' relevant experience or 5 or more years' relevant experience. Unix/Linux experience Experience analyzing organization's cyber defense policies and configurations and evaluating compliance with regulations and organizational directives. Top Serect DoD clearance required. Certifications CCNA or Network+ ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification.) SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.