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Information technology technician jobs in Austin, MN

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  • Computer Field Tech Position-Rochester MN

    BC Tech Pro 4.2company rating

    Information technology technician job in Rochester, MN

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information technology technician job in Mason City, IA

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $50k-67k yearly est. 16d ago
  • IT Tech Specialist I - Generative AI (GENAI)/High Performance Computing (HPC)

    Mayo Clinic 4.8company rating

    Information technology technician job in Rochester, MN

    The Research & Speciality Services area is seeking a highly skilled and motivated Tech Spec I HPC Engineer to join the HPC Team. The ideal candidate will have specialized skills in advanced administration and management of Nvidia SuperPod deployments, with a strong focus on parallel file systems, Kubernetes, containerization, Slurm schedulers, Nvidia Base Command, DDN Intelliflash, DDN Datastore, Python, Bash, Powershell, and capturing and reporting on usage metrics across HPC platforms. This role requires a deep understanding of high-performance computing (HPC) environments and the ability to optimize and maintain complex HPC systems. Works independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in system technical reviews within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo's environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of information systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Information Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 9 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience.Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.
    $95k-152k yearly est. Auto-Apply 10d ago
  • IT Services Analyst I

    Olmstead Medical Center

    Information technology technician job in Rochester, MN

    1.0 FTE Day Shifts Starting pay: $26.85 - $33.57 At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher. * Medical Insurance * Dental Insurance * Vision Insurance * Basic Life Insurance * Tuition Reimbursement * Employer Paid Short-Term Disability and Long-Term Disability * Adoption Assistance Plan Qualifications * Two-year degree or relevant IT certification with at least one year of proven work experience supporting IT systems * Working knowledge of Microsoft operating systems and Microsoft Office applications * Ability to evaluate, learn, and become proficient with new software and technologies quickly * Advanced troubleshooting skills for application and hardware analysis * Experience with Active Directory or other domain-based environments * Experience with Service Desk ticketing and knowledge base systems * Experience with IT security concepts and access controls * Technical certifications preferred Job Responsibilities * Provides technical support for hardware, software, and network-related issues, including Windows operating systems, Microsoft Office, telecom and other business applications. * Troubleshoots and resolves connectivity issues for wired and wireless networks. * Performs break/fix repairs for PCs, peripheral devices, telecom and other IT hardware. * Documents, tracks, and resolves support requests using the Service Desk ticketing system. * Performs software and firmware patching, updates, and system maintenance. * Uses automation, encryption, security, and inventory tools to maintain system health and compliance. * Creates and maintains documentation of system configurations, processes, and environmental changes. * Deploys, configures, and maintains workstations, peripherals, and other equipment, including during moves, upgrades, construction and remodels. * Assesses and recommends new software and hardware for organizational use. * Supports end users in branch clinics and remote locations, providing on-site assistance as needed. * Maintains professional communication, excellent customer service, and effective public relations in all interactions. * Prioritizes and manages workload independently in a fast-paced environment, applying an analytical approach to problem solving. * Performs other duties as assigned.
    $26.9-33.6 hourly 18d ago
  • Technology Specialist - District Wide

    Byron Public Schools 3.6company rating

    Information technology technician job in Byron, MN

    Technology/Technology Specialist II Date Available: 01/05/2026 Additional Information: Show/Hide Date of Availability: 01/05/2026 Date of Availability: January 5, 2026 Date Closing: Until Filled Full time Year Round Position We are looking for an innovative, enthusiastic, technology support specialist who enjoys working with children and adults and has a passion for technology to join Byron Public School's team! This position is a full time, year round position working 40 hours a week. This position will require travel between school buildings based on needs. Please apply on the district's website or visiting ***************************************************************************** Any questions please contact Jen Hegna, Director of Information and Learning Technology, *************************. Qualifications * High school diploma * Solid, independent and collaborative work ethic * Two years computer related experience and competencies preferred * Possess good, professional, personable communication skills * Ability to understand and communicate technical issues and solutions in a non-technical manner * Excellent time management skills and ability to work on multiple projects at one time Hourly wage is $21.75 - $28.25 depending on experience. Benefit information can be found in the support staff agreement. Job Goal: The primary responsibility shall be to provide technology support to district staff and students to assist them in meeting their educational goals.
    $21.8-28.3 hourly Easy Apply 3d ago
  • IT Infrastructure & Security Specialist

    High Bar Brands

    Information technology technician job in Owatonna, MN

    Summary/Objective High Bar Brands (HBB), a private equity-owned manufacturing company, is seeking an IT Infrastructure & Security Specialist to support enterprise security operations, vendor coordination, and compliance initiatives while providing hands-on presence at the Owatonna facilities. This is a ground-level opportunity to join a growing IT department with potential for professional growth. The role will play a critical part in reducing reliance on local MSPs, improving vendor accountability, and ensuring audit readiness for ISO 27001 and TISAX. Key ResponsibilitiesInfrastructure & Security Execution Verify Global MSP execution of core controls (patching, endpoint protection, backup validation, monitoring) and maintain audit-ready evidence. Manage endpoint lifecycle including onboarding/offboarding, device provisioning/return, and upgrade/refresh cycles. Build and maintain a device lifecycle roadmap and processes across facilities to ensure predictable refresh cycles and consistent hardware standards. Provide infrastructure support across all sites, with regular onsite presence at Owatonna and coordination with other facilities as needed. Act as the escalation point for issues the Global MSP cannot resolve remotely, helping reduce reliance on local MSPs and ensuring consistent standards. Manage Microsoft 365 user administration (adds, edits, offboarding) and take ownership of licensing - tracking usage, reallocating seats, and driving cost optimization during renewals and enterprise agreement negotiations. Vendor & Issue Coordination Serve as the primary coordination point between IT vendors for infrastructure and security services, including escalation when issues fall between providers. Proactively manage vendor relationships to ensure service quality, documentation accuracy, and alignment with enterprise standards. Validate vendor deliverables (e.g., patch compliance, backup restores) and lead sessions when multiple providers are engaged. Track recurring issues and work with vendors to identify and implement process improvements. Communicate vendor performance, risks, and status updates to the CIO and business stakeholders. Compliance Support Translate compliance requirements into technical tasks and controls and maintain an audit-ready evidence library aligned to both compliance and operational needs. Ensure Global MSP vulnerability scans and remediation activities are completed on schedule, verified for accuracy, and consistently documented. Collect and maintain ISO 27001/TISAX evidence (e.g., patch logs, onboarding/offboarding records, vendor performance reports) and track remediation actions. Required Skills and Abilities Strong knowledge of IT infrastructure, Microsoft 365, and Windows endpoint environments. Experience coordinating with MSPs and managing vendor relationships. Familiarity with cybersecurity principles and control frameworks (e.g., ISO 27001, NIST). Strong documentation and organizational skills to support compliance. Effective troubleshooting, communication, and stakeholder collaboration abilities. Preferred Education and Experience Diploma or degree in Information Technology, Cybersecurity, or Network Administration. Certifications such as CompTIA Security+, Microsoft Certified: Security Administrator, or ISO 27001 Implementer. 3-6 years of experience in IT operations, infrastructure, or cybersecurity roles. Experience supporting compliance initiatives in regulated or audited environments (e.g., manufacturing, ISO/TISAX). Disclaimer Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. AAP/EEO Statement As an equal employment opportunity company, we value the diversity of individuals, ideas, perspectives, insights, and values, and what they bring to the workplace. Applications are welcome from all qualified candidates. regular onsite support at Owatonna facilities, 1-3 days/week; quarterly travel to other facilities may be required
    $68k-93k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist - Intern (01/01/26 - 05/31/26)

    Hoover's Hatchery

    Information technology technician job in Rudd, IA

    Job DescriptionSalary: Depends on Experience & Qualifications IT Support Specialist - Intern (01/01/26 - 05/31/26) Status: Part-Time Internship (20 hours per week flexible) Department: Information Technology Reports to: Information Technology Manager Location: Rudd, Iowa Job Summary The IT Support Specialist Intern position offers an exciting opportunity for aspiring IT professionals to gain hands-on experience in technical support within a dynamic organization. The IT Support Specialist Intern position assists in maintaining the technology infrastructure at Hoovers Hatchery and provides essential support to end-users. Essential Duties and Responsibilities Provides technical support for hardware, software, and network issues Troubleshoots and resolves computer problems for end-users Assists with installing, maintaining, and upgrading computer systems Documents new procedures and information as well as updates current documentation Provides necessary training to end-users related to procedures Supports LANs, WANs, network segments, as well as internet and intranet systems Upgrades and configures system software that supports infrastructure Supports various IT projects and implementations Job Qualifications Has taken IT courses and/or has a basic understanding of the following technologies: Windows OS (10, 11) Linux (Ubuntu) Windows Server 2022 or above Microsoft Office Microsoft 365 Platform iOS, Android Networking Ubiquiti UniFi Microsoft Intune Willingness to learn Strong attention to detail, problem solving, and analytical skills Effective communication and listening skills Focus on continuous improvement Ability to work effectively as part of a team or independently Knowledge of Windows operating systems and Microsoft Office applications Competencies Ethical conduct Customer servitude Tenacity Strong computer skills Strong attention to detail High level of confidentiality Problem solving/analysis Ability to adapt to change Ability to work well with others Great organization skills Able to successfully meet deadlines Strong communication skills Motivated and self-directed Able to effectively prioritize Effective in a team environment Travel Requirements No travel required Physical Demands Requires the ability to tolerate unpleasant odors associated with eggs and poultry of various quality Normal corrective vision range, ability to see color and distinguish letters, numbers, and symbols Frequently required to sit, walk, talk, hear, bend, reach, and stand. This position may require heavy lifting, over 40 lbs.
    $28k-38k yearly est. 19d ago
  • PC Technician

    Dahl Consulting 4.4company rating

    Information technology technician job in Owatonna, MN

    Title: PC Technician Job Type: 3 Month Contract Compensation: $18.00 - $22.00 per hour (W2) Industry: Insurance --- About the Role We are hiring a PC Technician to support a leading organization in the insurance and financial services industry. This temporary position runs through March 27 and involves working onsite with the Information Systems PC Tech team. The role focuses on hardware and software setup, installation, and support to ensure smooth operations across the organization. Job Description As a PC Technician, you will assist with installing, configuring, moving, and tearing down computer systems and related equipment. You will also provide support for software and hardware issues, ensuring timely resolution and excellent customer service. This position requires attention to detail and the ability to maintain confidentiality when handling business and personnel information. Qualifications Required: Experience installing, setting up, tearing down, moving, and supporting software/hardware Strong customer service skills and ability to learn basic hardware-related tasks. Proficiency with Microsoft Office Suite or similar productivity software. Ability to maintain confidentiality of sensitive business and personnel information. Preferred: Training or experience with computer operating systems and software. Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: *********************************************** How to Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! #ZR #IT.Indeed
    $18-22 hourly 6d ago
  • Technical Support

    Manpowergroup 4.7company rating

    Information technology technician job in Oronoco, MN

    Our client, an industry leader in technology services, is seeking a Technical Support Print Services technician to join their team. As a Technical Support Print Services Technician you will be part of the technical support department supporting customer service and technical solutions. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization. **Job Title:** Technical Support Print Services Technician **Location:** Oronoco, MN - REMOTE **What's the Job?** + Apply basic knowledge of job skills, company policies, and procedures to complete various assignments and tasks. + Maintain high levels of customer satisfaction by understanding and clarifying customer needs. + Handle customer relation issues promptly and escalate as necessary following established procedures. + Provide software service, post-sales, or service delivery support for local accounts on standard systems. + Respond to service, product, technical, and customer relation inquiries efficiently and professionally. **What's Needed?** + Minimum Vocational/Diploma/Associate Degree (technical field) or Degree holder with less than 1 year of relevant experience. + Thorough knowledge of organizational policies and procedures. + Basic project management, communication, and analytical problem-solving skills. + Ability to build and maintain ongoing relationships with customers, peers, and support partners. + Capability to perform effectively under high-pressure situations. **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Gain valuable experience in technical support and customer service. + Collaborate with a diverse team of professionals. + Develop your skills in a growing industry. + Be part of a company recognized for its commitment to diversity and ethical standards. **Upon completion of waiting period, consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
    $32k-38k yearly est. 17d ago
  • Technical Support

    Computech Corporation 4.3company rating

    Information technology technician job in Rochester, MN

    Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.) Data Cable test results (if required) Deliverables such as digital pictures (if requested) Smarthands Testing and Turn Up of Equipment installed Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only Excellent communication skills
    $31k-40k yearly est. 17h ago
  • Service Specialist - Executive Health Desk

    Mayo Healthcare 4.0company rating

    Information technology technician job in Rochester, MN

    The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.
    $32k-39k yearly est. Auto-Apply 34d ago
  • IT Analyst - RPU

    City of Rochester, Mn 4.0company rating

    Information technology technician job in Rochester, MN

    The City of Rochester welcomes applications for IT Analyst Rochester Public Utilities *********** RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota. RPU serves over 57,000 electric customers and 41,000 water customers in a 60 square mile service area and has revenues nearing $161 million annually. Limited Term Appointment This position anticipated to last 18 - 24 months to support the City of Rochester's implementation of a new Enterprise Recourse Planning software. This role is contingent upon the availability of allocated funds, as well as favorable performance by the incumbent. Nature of Work This position is responsible for developing, implementing and supporting software application systems. Responsibilities include business process analysis; project management; software application design, implementation and support; data analysis and reporting. Pay The 2025 starting salary range is $82,338 to $96,868 with advancement to $121,086. The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM. To have your application considered in the first round of application review, apply before December 29th, 2025 The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work. We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community. It takes us all working together DUTIES AND RESPONSIBILITIES The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment. * Work closely with stakeholders to understand, document and communicate requirements and expectations. * Work effectively with users to ensure that open communications are maintained. * Provide guidance regarding business process and technical feasibility. * Provide ongoing status reports to users to ensure that user expectations are being met. * Manage projects effectively following IT Project Management requirements and best practices. * Lead and participate in projects throughout the organization. * Effectively plan, execute, and close projects to successful outcome. * Effectively document, update and report throughout the project lifecycles, including project definition, scope, deliverables, budget, timeline, work breakdown structure, risks, constraints. * Facilitate communications throughout the project lifecycles, e.g., meetings, updates, schedules, charts, reports, etc. * Design applications and solutions. * Review and analyze business processes. * Provide recommendations based on research and applications knowledge that will improve the effectiveness, efficiency, and security of the business process in alignment with customer requirements and expectations. * Identify guidelines to be used for preparing specifications and implementation schedules. * Prepare specifications and implementation. * Prepare specifications for presentation and output, workflow, business rules and data management based upon the design guidelines. * Ensure that specifications meet internal standards and user approval. * Prepare implementation scope, budgets, and timelines based upon detail specifications. * Implement applications. * Maintain project management controls to ensure that implementation scope, budget, and timelines are met. * Configure, code, test and debug applications to specifications. * Prepare documentation to accurately describe the application and internal process flow. * Install applications and ensures that they interact properly with existing applications. * Develop and provide training to users as required. Provide maintenance support. * Troubleshoot processing problems and recommend appropriate solutions independently or with service providers as needed. * Enhance applications to conform to changing requirements. * Support ongoing maintenance and upgrades as needed. * Data analysis and reporting. * Design, develop, implement and maintain databases/data systems; ETL (Extract, Transform, and Load) systems and processes to support operational and analytical applications. * Acquire, organize and analyze data using statistical techniques and tools. Identify and interpret trends or patterns in data sets. * Work closely with users to develop, implement and provide the on-going support for queries, reports and dashboards. * Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality. * Understand the current operating environment and work effectively with development tools. * Stay abreast of changes in the industry and provide recommendations to improve the performance and utilization of information system resources. Perform other duties as assigned or necessary. * ESSENTIAL FUNCTIONS MINIMUM QUALIFICATIONS Education and Experience A Bachelor's degree in computer science or closely related field from an accredited four-year college or university AND one (1) year of full-time employment experience; OR An Associate's degree in computer science or closely related field from an accredited post-secondary program AND five (5) years of full-time employment experience; OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may also be considered. If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team. Desirable Qualifications * Experience in business analysis, project management, and technical training; application development, implementation, and support; database management, data engineering, and data analytics. * Project Management Certification * Experiences in application development in Microsoft Azure, Office 365, Power Platform, SharePoint * SQL, Java, JavaScript, Python, Data Analytics Expression (DAX). ADDITIONAL INFORMATION PHYSICAL AND ENVIRONMENTAL CRITERIA In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation. In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below: Continuous demands: sitting, fine dexterity, Occasional demands: standing, walking, reaching, handling, lifting, carrying Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, and touch. Environmental conditions that may exist in the performance of the essential functions of this job include: NONE (not substantially exposed to environmental conditions)
    $82.3k-96.9k yearly 10d ago
  • Client Support Associate

    FLK

    Information technology technician job in Rochester, MN

    Responsive recruiter Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $28k-51k yearly est. Auto-Apply 60d+ ago
  • Network Technician

    North Iowa Area Community College 3.8company rating

    Information technology technician job in Mason City, IA

    BASIC FUNCTION: Work in a team environment for technical support and service functions. Providing security and infrastructure for NIACC faculty, staff and students. Support Information Technology used across the campus. Utilize change and project management tools to log, monitor and resolve infrastructure issues. Assist with support of computer hardware, software, and infrastructure devices. Maintain a high standard of customer service and responsiveness to faculty, staff, and students. START DATE: ASAP SALARY AND BENEFITS: Starting salary of $55,600 to $68,200 based on experience. Benefits package includes Blue Cross/Blue Shield major medical health insurance; eye care, dental, life and disability insurance; paid vacation and sick leave; a choice of IPERS or TIAA retirement plans, and a variety of additional optional benefits. REQUIRED QUALIFICATIONS: Two years of postsecondary education in Information Technology, Networking or related field, or three years of related work experience. Must possess strong problem-solving skills and decision-making ability with an ability to work independently. Due to our high standards of customer experience, strong customer service skills, including professional client contact skills (both telephone and in person), are essential. PREFERRED QUALIFICATIONS: Four-year degree in technology-related field. CCNA, and/or CCNE experience and knowledge of Microsoft Windows Server operating systems, Cisco and Aruba networking, VMware Virtualization, monitoring and logging systems. RESPONSIBILITIES AND DUTIES: * Take measures to secure College infrastructure including network switches, network servers, and storage devices. * Take actions regarding the implementation of security policies and execution of threat mitigation and patch management. * Maintain security for all software and hardware for the support of NIACC infrastructure. * Configure and install current software and hardware for the support of NIACC infrastructure. * Act as point of contact for vendors to support infrastructure technologies. * Assist in maintaining daily equipment used in the infrastructure area across the College. * Support and/or install operating systems and software on servers. * Effectively schedule and organize maintenance windows and coordinate system updates, while monitoring network performance and network diagnostics. * Work cooperatively with other technical support staff to perform the above duties. * Function as a liaison between networking and server management. * Maintain strong organizational skills, demonstrate reliability, and communicate effectively with stakeholders. Fulfill other responsibilities as needed or assigned. Perform in a manner which strengthens the coordination and cooperation of all organizational components of the College, including opportunities for student recruitment. NIACC Core Principles: All employees are expected to adhere to all NIACC policies and procedures. NIACC administration, faculty, and staff value a positive working environment and an environment of mutual respect; therefore, all employees are to maintain a positive attitude and respect for others when working with all NIACC departments, employees, students, partners, and the public. Applicants for this position must be authorized to work in the United States without sponsorship. NIACC is unable to sponsor or take over sponsorship of an employment Visa. 12/2025
    $55.6k-68.2k yearly 6d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology technician job in Rochester, MN

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-42k yearly est. 17h ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information technology technician job in Mason City, IA

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • Senior IT Specialist - SPPDG Research

    Mayo Clinic 4.8company rating

    Information technology technician job in Rochester, MN

    **Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** This position is in support of the Special Purpose Processor Development Group (SPPDG (*************************** ), a research group focused on design, analysis, and testing of high-performance electronics located on the Rochester, MN campus. The SPPDG IT Senior Specialist supports the SPPDG computer infrastructure. This position encompasses a range of information technology skill areas including computer system support, IT solutions architect, information security, and computer network implementation and support. The incumbent is expected to be capable of facilitating and performing primary computer support for the SPPDG Windows and Linux platforms as well as understand risk management framework (RMF) concepts and applicable NIST standards. This position is also responsible for leading mid-sized projects, defining tasking, creating budgets and schedules. In addition, this position requires additional specialization in either system administrator (SA) related areas or in information security. SA responsibilities could include support of engineering tools; assessing and defining new system configurations and architectures to support future work; planning, budgeting, and executing IT infrastructure projects. Overall, an SA is responsible for performing research and technical analysis, recommending, configuring, and administering systems (including software) to ensure that the computer system hardware and software needs of the SPPDG are met. Information security responsibilities include developing policies, standards, guidelines, procedures, and managing and performing security compliance monitoring. Responsibilities also include keeping apprised of government and institutional security requirements, submission of required forms and documentation, and communication of IT security related issues with the appropriate authorities. In general, this position is accountable for ensuring that the IT needs of the SPPDG are met from a system administrator or information security perspective. **Qualifications** Bachelor's degree in Computer Science, Information Systems, Engineering or related major and a minimum of eight (8) years' experience in IT system administration required, OR Associates degree and ten (10) years' experience in IT system administration, OR in lieu of a degree, Twelve (12) years' experience in IT system administration required. Certified as CISSP or will obtain certification within 1 year of hire. **Note: This position requires obtaining and maintaining a TS/SCI clearance and adhering to security requirements as described in the NISPOM. Therefore, must be a U.S. Citizen. Visa sponsorship is not available for this position.** **Exemption Status** Exempt **Compensation Detail** $130,499.20- $195,811.20 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended. **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Business days; Work Schedule(s): 9/9 (9 hours per day for 9 workdays) or 10/8 (10 hours per day for 8 workdays) as agreed to by supervisor **Weekend Schedule** Afterhours and weekends as needed **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Stephanie Baird **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
    $130.5k-195.8k yearly 60d+ ago
  • IT Support Specialist - Intern (01/01/26 - 05/31/26)

    Hoover's Hatchery

    Information technology technician job in Rudd, IA

    IT Support Specialist - Intern (011/01/26 - 05/31/26) Status: Part-Time Internship (20 hours per week - flexible) Department: Information Technology Reports to: Information Technology Manager The IT Support Specialist Intern position offers an exciting opportunity for aspiring IT professionals to gain hands-on experience in technical support within a dynamic organization. The IT Support Specialist Intern position assists in maintaining the technology infrastructure at Hoover's Hatchery and provides essential support to end-users. Essential Duties and Responsibilities Provides technical support for hardware, software, and network issues Troubleshoots and resolves computer problems for end-users Assists with installing, maintaining, and upgrading computer systems Documents new procedures and information as well as updates current documentation Provides necessary training to end-users related to procedures Supports LANs, WANs, network segments, as well as internet and intranet systems Upgrades and configures system software that supports infrastructure Supports various IT projects and implementations Job Qualifications Has taken IT courses and/or has a basic understanding of the following technologies: Windows OS (10, 11) Linux (Ubuntu) Windows Server 2022 or above Microsoft Office Microsoft 365 Platform iOS, Android Networking - Ubiquiti UniFi Microsoft Intune Willingness to learn Strong attention to detail, problem solving, and analytical skills Effective communication and listening skills Focus on continuous improvement Ability to work effectively as part of a team or independently Knowledge of Windows operating systems and Microsoft Office applications Competencies Ethical conduct Customer servitude Tenacity Strong computer skills Strong attention to detail High level of confidentiality Problem solving/analysis Ability to adapt to change Ability to work well with others Great organization skills Able to successfully meet deadlines Strong communication skills Motivated and self-directed Able to effectively prioritize Effective in a team environment Travel Requirements No travel required Physical Demands Requires the ability to tolerate unpleasant odors associated with eggs and poultry of various quality Normal corrective vision range, ability to see color and distinguish letters, numbers, and symbols Frequently required to sit, walk, talk, hear, bend, reach, and stand. This position may require heavy lifting, over 40 lbs.
    $28k-38k yearly est. 60d+ ago
  • Senior IT Specialist - SPPDG Research

    Mayo Healthcare 4.0company rating

    Information technology technician job in Rochester, MN

    This position is in support of the Special Purpose Processor Development Group (SPPDG), a research group focused on design, analysis, and testing of high-performance electronics located on the Rochester, MN campus. The SPPDG IT Senior Specialist supports the SPPDG computer infrastructure. This position encompasses a range of information technology skill areas including computer system support, IT solutions architect, information security, and computer network implementation and support. The incumbent is expected to be capable of facilitating and performing primary computer support for the SPPDG Windows and Linux platforms as well as understand risk management framework (RMF) concepts and applicable NIST standards. This position is also responsible for leading mid-sized projects, defining tasking, creating budgets and schedules. In addition, this position requires additional specialization in either system administrator (SA) related areas or in information security. SA responsibilities could include support of engineering tools; assessing and defining new system configurations and architectures to support future work; planning, budgeting, and executing IT infrastructure projects. Overall, an SA is responsible for performing research and technical analysis, recommending, configuring, and administering systems (including software) to ensure that the computer system hardware and software needs of the SPPDG are met. Information security responsibilities include developing policies, standards, guidelines, procedures, and managing and performing security compliance monitoring. Responsibilities also include keeping apprised of government and institutional security requirements, submission of required forms and documentation, and communication of IT security related issues with the appropriate authorities. In general, this position is accountable for ensuring that the IT needs of the SPPDG are met from a system administrator or information security perspective. Bachelor's degree in Computer Science, Information Systems, Engineering or related major and a minimum of eight (8) years' experience in IT system administration required, OR Associates degree and ten (10) years' experience in IT system administration, OR in lieu of a degree, Twelve (12) years' experience in IT system administration required. Certified as CISSP or will obtain certification within 1 year of hire. Note: This position requires obtaining and maintaining a TS/SCI clearance and adhering to security requirements as described in the NISPOM. Therefore, must be a U.S. Citizen. Visa sponsorship is not available for this position.
    $57k-80k yearly est. Auto-Apply 60d+ ago
  • Service Specialist - Executive Health Desk

    Mayo Clinic 4.8company rating

    Information technology technician job in Rochester, MN

    The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.
    $37k-46k yearly est. Auto-Apply 34d ago

Learn more about information technology technician jobs

How much does an information technology technician earn in Austin, MN?

The average information technology technician in Austin, MN earns between $29,000 and $94,000 annually. This compares to the national average information technology technician range of $28,000 to $83,000.

Average information technology technician salary in Austin, MN

$53,000
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