Office specialist vs client care specialist

The differences between office specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an office specialist, becoming a client care specialist takes usually requires 6-12 months. Additionally, an office specialist has an average salary of $33,477, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for an office specialist include customer service, data entry and patients. The most important skills for a client care specialist are client care, PET, and patients.

Office specialist vs client care specialist overview

	Office Specialist	Client Care Specialist
Yearly salary	$33,477	$29,660
Hourly rate	$16.09	$14.26
Growth rate	-5%	-4%
Number of jobs	98,760	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Average age	47	40
Years of experience	2	12

What does an office specialist do?

An office specialist is responsible for performing administrative and clerical duties to support the organization's daily operations. Office specialists must be highly organizational, as well as having excellent time-management skills to handle work units. They have duties including data entry procedures, greeting visitors, responding to customers' inquiries through phone calls and e-mails, and filing and sorting documents. Office specialists are responsible for creating meeting reports, scheduling appointments, evaluating financial statements, coordinating with other staff for event planning, and assisting the senior management with complex functions.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Office specialist vs client care specialist salary

Office specialists and client care specialists have different pay scales, as shown below.

	Office Specialist	Client Care Specialist
Average salary	$33,477	$29,660
Salary range	Between $25,000 And $43,000	Between $18,000 And $46,000
Highest paying City	Washington, DC	Irvine, CA
Highest paying state	Massachusetts	Alaska
Best paying company	Brookhaven National Laboratory	Bank of America
Best paying industry	Finance	Finance

Differences between office specialist and client care specialist education

There are a few differences between an office specialist and a client care specialist in terms of educational background:

	Office Specialist	Client Care Specialist
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	Western Carolina University	-

Office specialist vs client care specialist demographics

Here are the differences between office specialists' and client care specialists' demographics:

	Office Specialist	Client Care Specialist
Average age	47	40
Gender ratio	Male, 18.3% Female, 81.7%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 8.1% Unknown, 4.9% Hispanic or Latino, 19.8% Asian, 8.4% White, 57.7% American Indian and Alaska Native, 1.2%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between office specialist and client care specialist duties and responsibilities

Office specialist example responsibilities.

Provide support for enrolling patients into health coverage programs and manage sensitive patient information to ensure accuracy and confidentiality.
Manage and maintain patients' medical records by utilizing computer applications management database processing system to ensure county compliance.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Provide assistance to office staff including preparing and proofreading memos and grants, transcribing meeting minutes for staff and answering phones.
Perform multiple bookkeeping duties including departmental payroll, print financial reports and other financial material as needed.
Communicate HIPAA compliance to staff, field and outside agencies.

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Office specialist vs client care specialist skills

Common office specialist skills

Customer Service, 18%
Data Entry, 10%
Patients, 9%
Office Equipment, 6%
Phone Calls, 6%
Word Processing, 4%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Office Specialist
Office Specialist vs Client Care Specialist

Updated January 8, 2025

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